619 Customer Relations jobs in Dubai

Customer Relations & Success Specialist - Michelin Guide

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KEY EXPECTED ACHIEVEMENTS

Contract management and execution

• Monitor implementation of contracts in his/her area for customers (e.g., distributing work instructions and monitoring performance of Service Providers, monitoring operational costs).
• Guarantee the respect of contractual commitments.
• Implement in your area the performance monitoring of service providers and provide action plans to improve their performance.
• Enforce the qualification/disqualification of Service Providers in the area.

Area Operational Management

• Optimize operational costs.
• Contribute to settling litigation.
• Report on operations as needed.
• Follow operational KPIs and improve team performance.
• Develop and manage your team.
• Ensure safety rules are deployed in your area.
• Guarantee the implementation of tire ordering/reception processes within your perimeter.
• Guarantee the implementation of derogation processes when necessary.

Product & Service Technical Knowledge

• Match products/services to clear customer needs.
• Utilize expertise of others to enhance product/service knowledge.
• Understand how products/services compare with competitors.

Team Management

• Manage employees according to the leadership model.
• Ensure ethical business practices.
• Uphold core values: Customer Centric, Respect, Integrity, Teamwork, Responsibility, Accountability, & Winning.
• Coach, train, and evaluate team performance regularly and ensure compliance with work methods, making necessary adjustments for professional development.
• Analyze indicator reports to establish variable remuneration criteria.
• Propose quantitative and qualitative objectives for the team.

Customer Relations & Success Specialist - Michelin Guide

- - - - - - - - - - - -

KEY EXPECTED ACHIEVEMENTS

Contract Management and Execution

• Monitor implementation of contracts in your area for customers, including distributing work instructions and monitoring the performance of Service Providers, as well as operational costs.
• Ensure the respect of contractual commitments.
• Implement performance monitoring for service providers and develop action plans to improve their performance.
• Enforce qualification/disqualification procedures for Service Providers in your area.

Area Operational Management

• Optimize operational costs.
• Assist in settling litigation.
• Report on operations according to needs.
• Monitor operational KPIs and work to improve team performance.
• Develop and manage your team.
• Ensure safety rules are deployed in your area.
• Oversee the ordering and reception of tires within your perimeter.
• Implement derogation processes when necessary.

Product & Service Technical Knowledge

• Match products/services to customer needs.
• Leverage expertise of others to enhance product/service knowledge.
• Understand how products/services compare with competitors.

Team Management

• Manage employees according to the leadership model.
• Ensure ethical business practices.
• Uphold core values: Customer Centricity, Respect, Integrity, Teamwork, Responsibility, Accountability, & Winning.
• Coach, train, and evaluate team performance regularly, ensuring compliance and implementing necessary professional development changes.
• Analyze indicator reports for establishing variable remuneration criteria.
• Set quantitative and qualitative objectives for the team.

Customer Relations & Success Specialist - Michelin Guide

- - - - - - - - - - - -

KEY EXPECTED ACHIEVEMENTS

Contract Management and Execution

• Monitor implementation of contracts in your area for customers (e.g., distributing work instructions and monitoring performance of Service Providers, monitoring operational costs).
• Ensure contractual commitments are respected.
• Implement performance monitoring for service providers in your area and develop action plans to address performance issues.
• Enforce qualification/disqualification of Service Providers in the area.

Area Operational Management

• Optimize operational costs.
• Assist in settling litigation.
• Report on operations as needed.
• Monitor operational KPIs and improve team performance.
• Develop and manage your team.
• Ensure safety rules are followed in your area.
• Oversee the ordering and reception of tires within your perimeter.
• Implement derogation processes when necessary.

Product & Service Technical Knowledge

• Match products/services to clear customer needs.
• Leverage expertise of others to enhance product/service knowledge.
• Understand how products/services compare with competitors.

Team Management

• Manage employees following the leadership model.
• Ensure ethical business practices.
• Uphold core values: Customer Centricity, Respect, Integrity, Teamwork, Responsibility, Accountability, & Winning.
• Coach, train, and evaluate team performance regularly, making necessary adjustments for professional growth.
• Use indicator reports to establish variable remuneration criteria.
• Set quantitative and qualitative objectives for the team.

Ebury is a global fintech firm dedicated to empowering businesses to expand internationally through tailored and forward-thinking financial solutions. Since our founding, we’ve grown to a diverse team of over 1,000 professionals across 40+ offices and 29+ markets worldwide. Joining Ebury means becoming part of a collaborative and innovative environment where your contributions are valued. You’ll play a key role in shaping the future of cross-border finance, while advancing your own career in a dynamic, high-growth industry.

Customer Relations Executive - Customer Relations Team

Location: Ebury Dubai - Onsite

About the Job:

We are offering an exciting opportunity to join a fast-growing team in Dubai. You will be a point of contact for some of our corporate clients, providing daily operational and trading assistance. You’ll need a combination of client-facing skills, operational know-how, and problem-solving abilities. Your role will support the day-to-day relationship management of our corporate accounts, requiring adaptability and a proactive approach. You will act as an ambassador for our products and services at a customer-facing level.

About you:

• A passionate individual with a strong interest in client servicing
• Prepared to go the extra mile to exceed customer expectations
• Desire to deliver best-in-class service, supporting our industry-leading offerings
• Strong written and verbal communication skills
• Ability to perform well in high-pressure environments
• Experience in busy client-facing roles with significant workload peaks (preferred)
• Excellent time management skills
• Confidence in liaising with internal departments and mediating between them
• Ability to deal directly with clients as an ambassador for the brand
• Capacity to manage multiple enquiries across various platforms
• Problem-solving skills to resolve client issues promptly
• Ability to multitask and prioritize effectively

Commercial awareness:

• Ability to promote the company's offerings and identify new opportunities for growth
• Comfort with numbers, including exchange rates, profit margins, and commercial implications
• Experience with live currency trade bookings, banking information, and high-value transactions
• Proactive in helping clients identify issues before they arise

Drive to solve problems:

• A self-starter with initiative and ownership of client issues
• Interest in currency markets is a plus
• Proficiency with Microsoft Office, especially Excel

Role:

• Manage a portfolio of clients trading online via our EBO platform
• Understand clients’ business activities and FX needs
• Ensure clients use Ebury as their main platform for international trading and payments

The ideal candidate will have:

• Sales experience (a plus)
• Knowledge of FX and Ebury’s products
• Adaptability in a constantly evolving environment

What we offer:

• A career in a hyper-growth FinTech firm, recognized as one of the top 15 European Fintechs to work for
• A clear progression path aligned with your goals
• Tools to develop your client relationship skills and manage accounts
• Opportunities to develop and service your own client portfolio
• A supportive environment designed to help you succeed

• To provide NBF customers financial services which exceed the customer’s expectations by delivering an unbiased, competent, and timely and problem free service.
• Improve on service levels at the branches. Take ownership of customer complaint until final resolution.
• Be a team player and contribute to achievement of goals based on the Key Performance Indicators, in the Branch. Also to support and coach new staff to make easier their assimilation in the NBF family & to achieve the assigned target / Financial & NON-Financial.
• Provide constructive and constant feedback on improvement of: products, services, processes which may either reduce cycle time or costs or enhance customer satisfaction.

Duties and responsibilities:

• Carry out a range of processing / service functions ensuring that the work assigned has been completed within specified timelines and accurately, in line with all specified internal and external guidelines, policies, procedures and rules.
• Ensure the provision of on-the-job training to staff within the section, supported by robust training plans for all new staff within the section with monthly progress reports.
• Monitor individual and team performance, attendance and conduct and provide appropriate feedback, before escalating to line management, if appropriate
• Prepare and comment on, as appropriate, reports/statistics (including error reports) requested by line management and any other relevant statistical or other information deemed relevant to the section assigned.
• Adhere to Branch process and report deviations to the MCR / SOCR, which should finally lead to an acceptable Branch Audit rating.
• Undertake other duties at similar level when required and support line management in arranging for the provision of support to other areas within the department when required.
• Participate in the department’s regular meetings, recommending suggestions towards improving the operational efficiency, service quality, resource management and resolution of issues pertaining to the department
• To sell & cross sell all retail products & make sure to maintain and develop the cross sell ratio.
• To refer all commercial / corporate (NON Retail) Customers (borrowing / NON Borrowing) sales to the relevant segment / Department.

Qualifications

• Degree/diploma in Commerce or equivalent would be preferred.

Experience and skills:

• 2-3 years banking experience or experience in any other service industry.
• Thorough knowledge of products, services policies and processes of retail banking dept.
• Problem Solving skills, Communication skills, Ability to work under pressure.

• Seniority levelAssociate

• Employment typeFull-time

• Job functionCustomer Service and Sales
• IndustriesBanking

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Customer Relations Associate - Turkish Market, Dubai

We are seeking a motivated and customer-focused Customer Relations Associate to manage and grow relationships with our Turkish-speaking client segment. In this role, you will play a key part in strengthening client satisfaction, maintaining account health, resolving operational and compliance issues efficiently, and supporting scalable engagement across a high-volume customer base. You will collaborate across departments to deliver an excellent client experience and support business success.

• Oversee and manage relationships with mid-tier clients, ensuring a high level of engagement and satisfaction.

• Proactively identify business opportunities within your client portfolio by strengthening relationships and supporting product education.

• Act as the primary point of contact for Turkish-speaking business clients, supporting their operational and financial needs.

• Join internal operations and commercial calls when needed to represent client needs and ensure alignment across departments.

• Proactively identify recurring problems and implement scalable, one-to-many solutions to enhance efficiency and prevent churn.

• Support the development and implementation of new processes and pilot initiatives contributing to a growing and evolving team.

• Serve as the client advocate by solving issues quickly through close cooperation with internal teams including Customer Care, KYC, Payments, Risk, and Compliance.

• Maintain accurate client records and activity tracking within the CRM platform.

• Monitor market trends and client feedback to anticipate needs and contribute to continuous service improvement.

• 3 years of experience in customer relations, account management, or sales, preferably in fintech, financial services, or e-commerce.

• Language skills: Turkish and English (Advanced).

• Proven success managing mid-tier or high-volume client segments with a focus on client retention.

• Strong understanding of financial systems or digital payments.

• Excellent communication, relationship-building, and organizational skills.

• Experience working cross-functionally with internal teams.

• Proficiency with CRM platforms (e.g., Salesforce) and comfort working in dynamic, high-paced environments.

Required Experience: IC

• Develops and promotes high standard of customer care service and increases staff awareness to exceed patient’s expectations.
• Implements customer service activities that contribute to exceeding patients expectations.
• Handles and resolves patient complaints and rewards for patient compliments.
• Develops, maintains and monitors Customer Compliment and Complaint Management Process System.
• Facilitates solutions to patient problems directly or through other department/parties which may include reassignment of customer relations staff accordingly.
• Implements continuous quality improvement activities.
• Determines customer service requirements by maintaining contact with patients; visiting operational environments within the hospital; conducting surveys; benchmarking best practices; analyzing information and applications.
• Ensures employees are highly trained in quality improvement and understand their contributions towards total exceeding in patients satisfaction.
• Executes discipline at all levels to deliver continuous service improvement. Collaborates with Human Resources in recruitment procedures for the Customer Care staff.
• Implements and monitors the staff appreciation program.
• Implements and monitors the employee suggestion program.
• Manages all socially related work of patients when required, in collaboration with the social work department when appropriate.
• Takes corrective action in situations requiring mediation which may include interpretation and administration of hospital policy and work rules relating to customer care services.
• Mediates and problem solves for inter-/intra-departmental issues. Facilitates interdepartmental communication, negotiation and decision-making.
• Documents and communicates relevant information, actions and decisions to the Hospital Administrator.
• Ensures all relevant reports are submitted by the due date.
• Collaborates with clinical and support staff to deliver high quality customer service care on a 24-hour basis.
• Maintains visibility with hospital staff by conducting daily rounds.
• Ensures compliance with the JCI & ISO requirements amongst staff.
• Ensures that corporate vision, mission and objectives are fulfilled. Inculcates and cultivates corporate values.
• Demonstrates ability to see the big picture in terms of the strategic operational plan and ability to monitor and direct processes to fulfill such plans.
• Maintains confidentiality regarding patient information and regarding administrative matters of confidential nature.
• Develops and promotes a fair administrative environment which is unbiased and apolitical.
• Serves on administrative and other hospital committees as requested.
• Demonstration of and adherence to the standards of OSHMS pertinent to employee health and safety.
• Supports good communication between professionals.
• Recommends space, equipment, staffing, and other resources needed by the department or service and has a process in place to respond to shortages.
• Recommends criteria for selecting the department's or service’s professional staff and chooses or recommends individuals who meet those criteria.
• Reviews the staffing plan of the department quarterly to ensure the staffing levels related to the workload do not compromise quality & patient safety.
• Provides orientation and training for all staff of the duties and responsibilities for the department or service to which they are assigned.
• Identifies, in writing, the services to be provided by the department, and integrates or coordinates those services with the services of other departments.
• Improves quality and patient safety by participating in hospital wide improvement priorities and in monitoring and improving patient care specific to the department/service.
• Engages staff in improvement activities that reflect the hospital wide priorities and address the clinical or nonclinical activities specific to the department/service.
• Shares accountability for the review, selection, and monitoring of nonclinical contracts.
• Promotes a culture of safety in the department and across the hospital.

• Three years Bachelor’s Degree preferably in commerce or administration or Medical required.
• An MBA / MSc HM is preferred.
• Two years or more in a hospitality position with demonstrated management and administrative skills.
• Outstanding leadership, communication, interpersonal and customer service skills.
• Dynamic public speaker and comfortable when interacting in both one-on-one and group settings.
• Ability to review procedures and implement new models of service delivery to satisfy client and organizational requirements.
• Demonstrated commitment to quality outcomes and ability to consult with staff regarding continuous improvement.
• Excellent command of oral and written English. Arabic language advantageous/desirable but not essential.
• Possess a “can do” and flexible approach.
• Ability to demonstrate highly developed communication and organizational skills at all levels.
• Ability to provide compassionate care that is respectful to patients’ preferences.
• Knowledge of computer skills including Microsoft Word and Excel.
• Ability to work autonomously with minimal supervision and in a team within a complex clinical setting.

Join to apply for the Customer Relations Executive | Real Estate | Asset Management role at Al-Futtaim

Join to apply for the Customer Relations Executive | Real Estate | Asset Management role at Al-Futtaim

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Job Requisition ID: 170410

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group's entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day

Overview of the role:

The Customer Relations Executive within the CRM team at AFRE plays a pivotal role covering efficient lease processes and legal compliance. Responsible for all contractual documentation and processes related to property transactions. This includes the full use of Yardi workflow, drafting, reviewing, and maintaining agreements with clients, vendors, and partners, ensuring compliance with legal and regulatory requirements.

What you will do:

• Contract Management
• Financial & Reporting
• Documentation & Compliance
• Customer Experience
• Innovation & Process Improvement.
  
  

• Strategic Thinking
• Customer Relationship Focus
• Excellent Communication Skills
• Results-Driven Approach
• High Integrity and Ethical Standards
• Decision Making & Accountability
• Strong Organizational Skills.
  
  

• Minimum 4+ years of experience in a leasing / property management role.
• UAE real estate market experience is essential
  
  

• Deep understanding of UAE real estate leasing practices, local laws, and market trends.
• Exceptional communication skills.
• Financial understanding of budgeting, reporting, and data analysis.
• Proficiency in Microsoft Office and property management software (e.g., Yardi).
  
  

• Seniority level Not Applicable

• Employment type Full-time

• Job function Business Development and Sales
• Industries Retail

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We are seeking a dedicated individual to manage customer queries and complaints in Dubai. As a key member of our team, you will be responsible for processing orders, modifications, and escalating complaints across various communication channels.

• Maintain a professional demeanor at all times when interacting with customers.
• Respond promptly to customer inquiries, providing accurate and timely solutions.
• Communicate effectively with customers through multiple channels, ensuring seamless interactions.
• Resolve customer complaints in a fair and efficient manner.
• Develop in-depth knowledge of our products and services to provide expert advice.
• Process orders, forms, applications, and requests in a timely and accurate manner.
• Maintain detailed records of customer interactions, transactions, comments, and complaints, facilitating effective collaboration with colleagues.