What Jobs are available for Customer Relationship in the United Arab Emirates?

The Customer Relationship Officer (CRO) plays a vital role in ensuring a superior experience for club members by building strong relationships, handling inquiries and complaints, and promoting premium services. This position requires delivering personalized service, resolving issues effectively, and fostering member satisfaction and retention.

KEY RESPONSIBILITIES:

Member Engagement and Support:

Serve as the primary point of contact for club members, addressing questions, concerns, and feedback with professionalism and empathy.Greet members warmly and provide personalized assistance to ensure a seamless experience.Actively promote membership upgrades, class bookings, and premium services.

Complaint Resolution:

Handle member complaints and resolve issues promptly, escalating to management when necessary.Follow up to ensure issues are resolved to the member’s satisfaction.

  Membership Management:

Assist with member onboarding, renewals, cancellations, and account management.Maintain accurate member records in the system, ensuring data privacy and security.

Collaboration:

Work closely with other departments (sales, wellness, and operations) to coordinate member services and ensure smooth communication.Support marketing initiatives by promoting events, offers, and programs.

Facility Tours and Promotions:

Conduct guided tours for prospective members, highlighting the club’s premium amenities and services.Proactively recommend personalized services to enhance the member experience.

Member Retention:

Build strong relationships with members to understand their wellness goals and ensure a high level of engagement and retention. Identify at-risk members and implement strategies to enhance their experience.Requirements Bachelor’s degree in hospitality, customer service, business, or a related field (preferred)At least 1–2 years of experience in customer service, sales, or a similar role, preferably in a premium or luxury service environment.Excellent verbal and written communication skills.Strong interpersonal and relationship-building abilities.Conflict resolution and problem-solving skills.High emotional intelligence and empathy.Proficiency in customer relationship management (CRM) software and office tools.Background in the fitness, hospitality, or service industry is a plus.BenefitsCompetitive Salary: Based on experience and role responsibilitiesClub Access: Full access to SEVEN Wellness Club facilities and classesF&B Discount: 50% off all in-house food and beverage items at The Dose by SilvenaCareer Growth: Opportunities to grow across SEVEN’s expanding group of brandsSupportive Culture: A team-oriented environment that values initiative, professionalism, and well-being

Specialist, Account Management page is loaded Specialist, Account Management Apply locations Dubai time type Full time posted on Posted Yesterday job requisition id R7700

Company Description

We’re Checkout.com – you might not know our name, but companies like eBay, ASOS, Klarna, Uber Eats, and Sony do. That moment when you check out online? We make it happen.

Checkout.com is where the world checks out. Our global network powers billions of transactions every year, making money move without making a fuss. We spent years perfecting a service most people will never notice. Because when digital payments just work, businesses grow, customers stay, and no one stops to think about why.

With 19 offices spanning six continents, we feel at home everywhere – but London is our HQ. Wherever our people work their magic, they’re fast-moving, performance-obsessed, and driven by being better every day. Ideal. Because a role here isn’t just another job; it’s a career-defining opportunity to build the future of fintech.

Job Description

Checkout.com is actively looking for a strategic-thinking, resourceful and highly driven Account Manager to nurture and maintain long-term relationships with our Enterprise merchants. This is an excellent opportunity to join one of the most successful FinTech companies at a turning point of its global expansion.

You will be the business advisor and main point of contact to a merchant post integration process. You will act as the voice of our product and ambassador of our brand, acting as a trusted advisor and strategic partner to our merchants. Key for success here will be the ability to apply your business savvy knowledge and the required gravitas to effectively communicate and influence at all levels to achieve win-win scenarios and promote the value proposition.

The ideal candidate is an independent, hard-working individual, able to stand out in an entrepreneurial environment and excel through self-motivation and personal drive. If you are eager to join a growing, fast-paced, start-up company and contribute to crafting its future, this is the role for you to make a difference.

What you’ll be doing:

• Crafting merchant specific account development plans focusing on revenue generation

• Building high touch, consultative and positive relationships with our merchants through regular and open communications

• Delivering expertise, education, and guidance to merchants as they craft and complete a comprehensive, global payments strategy.

• Analyse merchant’s performance and provide recommendations to improve the payment flow /revenue

• Focusing on exceeding strategic and financial targets of our merchants by analysing active payment products, transaction volumes, and service levels

• Understanding the intricacies of our products, services and partner networks thoroughly to leverage as needed to meet our merchants’ needs

• Collaborating with various teams across the company (e.g. Sales, Integration, Support, Legal, Engineering) to ensure an outstanding merchant experience

About you:

• Good knowledge of today’s major e-commerce and payments technologies, players and future trends

• 2+ years of experience working in a PSP, Acquirer or similar

• Experience in a B2B Enterprise Account Management and/or Relationship Management role in the FinTech and/or Payments industry

• A strategic problem solver with excellent project management skills

• Customer driven and able to establish robust relationships with assigned customer base

• Multifaceted approach adapting to changing requirements with the ability to balance multiple opportunities

• Proven consultative sales abilities and proven ability to work well in a fast-paced environment, collaborating across multiple departments and influencing all levels within an external organisation
  

Bring all of you to work

We create the conditions for high performers to thrive – through real ownership, fewer blockers, and work that makes a difference from day one.

Here, you’ll move fast, take on meaningful challenges, and be recognized for the impact you deliver. It’s a place where ambition gets met with opportunity – and where your growth is in your hands.

We work as one team, and we back each other to succeed. So whatever your background or identity, if you’re ready to grow and make a difference, you’ll be right at home here.

It’s important we set you up for success and make our process as accessible as possible. So let us know in your application, or tell your recruiter directly, if you need anything to make your experience or working environment more comfortable.

Life at Checkout.com

We understand that work is just one part of your life. Our hybrid working model offers flexibility, with three days per week in the office to support collaboration and connection.

Curious about what it’s like to be part of our team? Visit our Careers Page to learn more about our culture, open roles, and what drives us.

For a closer look at daily life at Checkout.com, follow us on LinkedIn and Instagram

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Overview

At Trendyol Core Commerce, we build innovative, data-driven strategies that power sustainable growth and global expansion.

From seller experience to new market launches, we turn insights into action—fast. Our cross-functional teams shape the future of commerce with bold ideas, real-time impact, and a deep sense of ownership. In a fast-paced, collaborative environment, we grow together—as individuals and as a team.

Responsibilities

• Develop and execute portfolio strategy, driving growth in selected categories.
• Recruit and onboard high-potential suppliers, meeting quarterly targets.
• Negotiate deals, manage P&L, and oversee inventory and pricing.
• Provide data-driven insights and advice to optimize supplier success.
• Track and report business development results, analyzing data.
• Lead projects to enhance customer and partner experiences.
• Conduct strategic meetings with suppliers to align objectives.
• Coordinate and collaborate across different teams and locations to ensure smooth execution of projects and initiatives.

Expected Qualifications

• Bachelor’s or Master’s Degree preferably in Engineering, Management, Business or related fields.
• Extensive experience in business development or sales, preferably in an e-commerce or a tech company, with a focus on Fashion.
• Proficiency in conducting market research to identify potential vendors, assess their product offerings, and evaluate their suitability for partnership.
• Demonstrated ability to negotiate terms, contracts, and pricing with potential vendors to secure favorable agreements for both parties.
• Strong experience in coordinating with cross-functional and cross-location teams, acting as a key bridge to drive collaboration and alignment.
• Fluency in English and Arabic communication, both written and verbal.

What We Offer

• Hybrid working model with flexibility: a schedule that helps you find the right balance between flexibility and team bonding, including work-from-abroad opportunities and a summer working model.
• Personalised training allowance and learning opportunities: Use your annual budget for any training or conference of your choice, explore our Learning Management System (LMS) anytime, and join in-person learning sessions offered throughout the year.
• Responsibility from day one: Take full ownership from the start in a culture where every voice is heard and valued.
• A diverse, international team: Collaborate with global peers across our offices in Berlin, Amsterdam, Dubai, and beyond, in a startup-spirited and collaborative environment.
• Opportunities to grow with the best: Tackle meaningful challenges, develop through hands-on experience, and grow with the support of expert guidance and global mentoring.
• Meaningful connections beyond tasks: Be part of team rituals, events, and social activities that help us stay connected and inspired.

Take the Next Step

If this role excites you, apply today, we look forward to taking the next step with you.

Want to get to know the team better first? Explore our Career Website, LinkedIn, or YouTube to learn more about #LifeatTrendyol and how we work.

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Overview

Our client is a global digital assurance company specializing in quality engineering and testing solutions for enterprises across banking, financial services, insurance, retail, and telecom sectors. It offers services such as performance testing, robotic process automation, and customer experience monitoring to support digital transformation initiatives. This role focuses on the BFSI segment only.

Responsibilities

• Strategic Account Management:
  • Develop and execute multi-year strategic account plans for each client, mapping our service capabilities to their long-term business goals.
  • Own the account P&L, including revenue forecasting, profitability management, and achievement of annual revenue and booking targets.
  • Focus on "farming" and mining existing accounts for new growth opportunities, cross-selling, and up-selling our full suite of QE services.
• Executive Relationship Management:
  • Cultivate and maintain deep, long-term relationships with key client stakeholders, from C-level executives (CIO, CTO, CDO) to VPs and Directors of business and technology units.
  • Act as the primary executive point of contact and the 'face of the company' for your accounts, ensuring a seamless client experience.
  • Drive client satisfaction (CSAT) and loyalty, acting as an escalation point to ensure service delivery excellence and the resolution of any issues.
• Business Development & Consultative Selling:
  • Lead the entire sales cycle for new opportunities within your accounts, from opportunity identification and qualification to proposal development, negotiation, and closure.
  • Collaborate closely with pre-sales, solution architects, and delivery teams to craft compelling, bespoke solutions that address specific client challenges.
  • Negotiate large-scale, complex, multi-year outsourcing contracts, statements of work (SOWs), and Master Services Agreements (MSAs).
• Domain Expertise & Thought Leadership:
  • Serve as a subject matter expert on Quality Engineering trends and their application within the banking sector (e.g., Open Banking, Digital Banking, Core Banking Modernization, Cybersecurity).
  • Understand the unique regulatory and business landscape of the Middle East banking industry
  • Represent the company at industry forums, conferences, and executive roundtables.

Required Skills & Experience

• Experience: A minimum of 12-15 years of experience in IT services sales, consulting, or account management.
• Industry Focus: At least 7+ years of recent, demonstrable experience managing and growing large strategic accounts within the Banking and Financial Services (BFS) sector in the Middle East.
• Geographic Expertise: A proven track record of success and deep-rooted professional networks in key GCC markets, specifically the United Arab Emirates (UAE)
• Service Offering Knowledge: Strong understanding of the IT outsourcing landscape. Specific experience selling or managing services in Quality Engineering, Software Testing, Test Automation, or Application Development & Maintenance (ADM) is essential.
• Sales Acumen: Verifiable track record of consistently achieving and exceeding multi-million dollar annual revenue targets (USD10Mn+).
• C-Level Presence: Exceptional communication, presentation, and negotiation skills, with the gravitas to engage and build credibility with senior executives.
• Cultural Awareness: High degree of cultural sensitivity and experience navigating the business etiquette and relationship-driven culture of the Middle East.
• Language: Full professional fluency in English is mandatory.

Desirable Skills & Qualifications

• Education: An MBA or other relevant advanced degree.
• Technical Acumen: Direct experience with banking technology platforms (e.g., Core Banking Systems like Temenos T24, Finacle; Digital Banking platforms) is a plus
• Relationships: Pre-existing, transferable C-level relationships within major banks in the UAE

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A leading engineering company in Abu Dhabi is seeking a Trainee Account Officer to support customer contracts and strategies. This position is designed for recent graduates and offers a structured training program with mentorship. The ideal candidate will have strong problem-solving skills and enjoy working in a collaborative environment to deliver innovative solutions. Responsibilities include assisting in contract negotiations and providing operational support. This full-time role comes with a competitive salary and real responsibility from day one. #J-18808-Ljbffr

Link to Privacy Policy Link to Cookie PolicySenior Specialist, Technical Account Management page is loaded# Senior Specialist, Technical Account Managementlocations: Dubaitime type: Full timeposted on: Posted Todayjob requisition id: R7995***Company Description***Checkout.com is where the world checks out. Our global network powers billions of transactions every year, making money move without making a fuss. We spent years perfecting a service most people will never notice. Because when digital payments just work, businesses grow, customers stay, and no one stops to think about why.With 19 offices spanning six continents, we feel at home everywhere – but London is our HQ. Wherever our people work their magic, they’re fast-moving, performance-obsessed, and driven by being better every day. Ideal. Because a role here isn’t just another job; it’s a career-defining opportunity to build the future of fintech.***Job Description***TO BE FINALISED***The Role***In Enterprise Technical Account Management (TAM), you will be instrumental in building and maintaining strategic relationships with key clients, ensuring their satisfaction by resolving their technical issues, optimizing their payment solutions and delivering exceptional service with your technical expertise and strong interpersonal skills.***What you’ll be doing:*** **Relationship Management: Build and nurture long-term relationships with key clients, serving as their primary point of contact for technical matters.*** **Customer Success: Understand our clients' business needs and goals, proactively identify opportunities to optimize their payment solutions, and ensure successful adoption and utilization of our products.*** **Technical Support: Provide expert guidance and troubleshooting assistance to clients, addressing their technical inquiries, resolving issues promptly, and ensuring minimal disruption to their payment infrastructure through deep understanding of their integrations and how our products work together.*** **Training and Demo: Help upselling efforts with merchant demonstrations and technical training - hold workshops and refreshers on our product offering to keep clients up-to-date with new features and deliverables.*** **Project Management: Lead and coordinate the addition of new payment solutions as well as technical migrations for clients as they expand with Checkout.com, working closely with cross-functional teams to ensure successful delivery within agreed timelines and specifications.*** **Product Feedback: Act as a conduit between clients and internal teams, gathering customer feedback, documenting feature requests, and providing client derived insights to enable continuous improvement of our product roadmap.*** **Market Intelligence: Stay up-to-date with industry trends, emerging technologies, and regulatory changes in the payments landscape, sharing relevant insights with clients to help them navigate the evolving landscape.***Qualifications*** **4+ years of experience in a technical role with experience managing internal and external stakeholders. This ideally includes effective presentation skills.*** **Bachelor's degree in a relevant field (e.g., Computer Science, Information Technology, Business, Economics, Statistics) is desirable or equivalent practical experience in internet technologies and technical processes.*** **Familiarity with Payments industry regulations and technical frameworks (3DS, SCA, AVS, MIT)*** **Familiarity with API-based integration methods and related tools/frameworks*** **Familiarity with front and back end technologies (i.e. JavaScript, CSS, HTML etc)*** **Excellent communication and interpersonal skills, with the ability to effectively engage with both technical and non-technical stakeholders.*** **Results-oriented approach with a focus on delivering exceptional customer satisfaction.*** **Knowledge of payments technology, compliance standards, and security protocols related to payments (e.g., PCI-DSS, PSD2) is a plus.*** **Willingness to travel occasionally to client sites as required.***Bring all of you to work***We create the conditions for high performers to thrive – through real ownership, fewer blockers, and work that makes a difference from day one.Here, you’ll move fast, take on meaningful challenges, and be recognized for the impact you deliver. It’s a place where ambition gets met with opportunity – and where your growth is in your hands.We work as one team, and we back each other to succeed. So whatever your background or identity, if you’re ready to grow and make a difference, you’ll be right at home here.It’s important we set you up for success and make our process as accessible as possible. So let us know in your application, or tell your recruiter directly, if you need anything to make your experience or working environment more comfortable.***Life at Checkout.com***We understand that work is just one part of your life. Our hybrid working model offers flexibility, with three days per week in the office to support collaboration and connection.to learn more about our culture, open roles, and what drives us.For a closer look at daily life at Checkout.com, follow us on and #J-18808-Ljbffr

Career Opportunities: Client Relations Specialist (4159)

We are seeking a motivated and results-driven Inside Sales Specialist to join our dynamic sales team. This role is responsible for generating new business opportunities, managing customer relationships, and driving revenue growth through proactive outreach and effective sales strategies. You will have strong communication skills, a customer-focused mindset, and a passion for sales. You will be comfortable with moving past gatekeepers, speaking with decision-makers, and will need a thorough understanding of the process of selling over the phone.

You will be responsible for business-to-business virtual sales working to reduce attrition, maximize existing customer relationships and developing new small business clients.

This role will suit someone who wants to develop in a sales role with the potential to create a career development path into Field Sales.

Duties and Responsibilities:

• Ability to manage up to 400 potential customers and develop accounts across multiple countries with revenue threshold of $50,000 PA
• Virtually manage a defined portfolio of accounts to maintain and grow the business.
• Track account activity to identify churn risks and work proactively to eliminate these risks.
• Penetrate current customer accounts for potential cross-sell opportunities.
• Win back “Lost Clients” within the region
• Win “New Logos” within the region for clients with a maximum revenue of $50,000 PA.
• Work with Centralized pricing team on developing new clients from the spot market.
• Develop customers of our existing customer base.
• Focus on development & growth within our key strength markets, services & trade lanes.
• Productivity results – virtual meetings, phone calls, presentations, and proposals – to be recorded in the company CRM (HubSpot).
• Meet KPI’s as outlined by HOS, such as call numbers, GP growth, volume growth.

Required Skills and Abilities:

• Must be able to communicate effectively and persuasively.
• Excellent oral and written communication skills.
• Excellent listening and negotiation skills.
• Multiple languages an advantage
• Ability to multi-task and work independently.
• High level of attention to detail.
• Positive attitude and ability to overcome rejection from sales leads.

Education and Experience:

• Experience in virtual sales or customer service experience an advantage.
• Experience in the freight forwarding or logistics industry is required.
• Familiarity with CRM software (e.g., Salesforce, HubSpot) is an advantage.
• Ability to build rapport and maintain relationships with clients.

What We Offer:

• Competitive remuneration package including a personalised sales incentive plan
• Work performance indicators such as customer calls per week, and quotation activity will be flexible and personal to each individual.
• Flexibility on location and office alignment, depending on personal circumstances
• Training and development
• Friendly, fun and relaxed culture
• Access to OIA University 1000’s of courses for personal and professional development
• Milestone recognition and participation various employee recognition competitions
• Opportunities for career development and advancement.

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The candidate will be responsible for:

1. Serving as the primary point of contact for the customers and all internal Galaxy offices.
2. Relationship management with customers and developing an understanding of their business needs.
3. Managing the end-to-end process of air export movement, by working closely with the customer and internal stakeholders.
4. Proactively tracking the shipments and notifying the customers whenever required.
5. Communicating the changes/deviations from the earlier devised plan, post discussion with the team, to avert risks in routing or movement.
6. Resolving customer issues by engaging suitable stakeholders.
7. Monitoring booking trends and following up with customers to increase sales and optimize the customer service experience.
8. Maintaining accurate records and documentation and ensuring compliance with all relevant regulations and standards.

Apply for this Position

Job Type: Full Time

Job Location: Dubai

Basic required skills:

• Excellent communication and interpersonal skills.
• Fluent in Hindi and English (oral and written).
• Computer literate.
• Familiar with MS Office tools.
• Familiar with international logistics and freight forwarding (ocean/air & import/export).

Apply Now

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As a Representative - Customer Service, you will respond to customer inquiries by telephone, e-mail and/or walk-ins to provide inquiry or problem resolution. You will resolve mostly routine and some non-routine, more complex problems and communicates solution or requested information to the customer. You will analyze a customer's service needs and refer to other service or technical departments for follow up as needed.
**Responsibilities:**
+ Support customer base by answering questions, concerns, account inquiries as well as handling customer complaints.
+ Process payments for cash account customers.
+ Research and resolve customer problems, acting as the customer liaison between other departments when necessary.
+ Back-up support to sales counter with walk in and telephone inquiries.
**Qualifications:**
+ High School Degree or Equivalent required
+ Associates' Degree (U.S.)/College Diploma (Canada) preferred
+ 2-4 years of relevant experience
+ Solid interpersonal skills that allow one to work effectively in a diverse working environment
+ Able to effectively communicate both verbally and in writing
+ Able to work well under pressure
+ Strong attention to detail
+ Able to deal with people sensitively, tactfully, diplomatically, and professionally at all times
+ Computer literate, including effective working skills of MS Word, Excel, and e-mail
At Wesco, we build, connect, power and protect the world. As a leading provider of business-to-business distribution, logistics services and supply chain solutions, we create a world that you can depend on.
Our Company's greatest asset is our people. Wesco is committed to fostering a workplace where every individual is respected, valued, and empowered to succeed. We promote a culture that is grounded in teamwork and respect. With a workforce of over 20,000 people worldwide, we embrace the unique perspectives each person brings. Through comprehensive benefits ( and active community engagement, we create an environment where every team member has the opportunity to thrive.
Learn more about Working at Wesco here ( and apply online today!
Founded in 1922 and headquartered in Pittsburgh, Wesco is a publicly traded (NYSE: WCC) FORTUNE 500® company.
_Wesco International, Inc., including its subsidiaries and affiliates ("Wesco") provides equal employment opportunities to all employees and applicants for employment. Employment decisions are made without regard to race, religion, color, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, or other characteristics protected by law. US applicants only, we are an Equal Opportunity Employer._
_Los Angeles Unincorporated County Candidates Only: Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act._