310 Customer Relationship Management jobs in the United Arab Emirates

We are seeking a seasoned CRM Strategist to spearhead our customer relationship management efforts.

This role entails designing and executing multi-channel CRM strategies, leveraging customer data and CRM tools to enhance engagement, retention, and growth.

The ideal candidate will lead the strategy and execution of CRM initiatives, collaborating cross-functionally to ensure scalable, automated systems that deliver personalized experiences aligned with business objectives.

Key responsibilities include developing tailored automation flows across various user touchpoints, working closely with technical and data teams to define event tracking requirements and implement SDK integrations, and creating dynamic audience segments based on behavioral data, cohort trends, and RFM analysis.

Maintaining clean and organized CRM infrastructure, monitoring key CRM metrics, and contributing to CRM strategy development for new product launches or promotional campaigns are also essential aspects of this role.

The successful candidate will have a minimum of 4 years' hands-on experience in CRM or lifecycle marketing, preferably within a fast-moving digital environment, and a strong technical understanding of CRM systems architecture, event-driven automation, and SDK integration for app-based platforms.

Additional requirements include proficiency in leading CRM platforms such as MoEngage, Braze, or Clevertap, demonstrated ability to map customer journeys and build complex automation workflows, solid grasp of customer segmentation methodologies, and experience working with WhatsApp for Business API and regulatory-compliant communication practices.

Requirements:

• Hands-on experience in CRM or lifecycle marketing
• Strong technical understanding of CRM systems architecture, event-driven automation, and SDK integration for app-based platforms
• Proficiency in leading CRM platforms such as MoEngage, Braze, or Clevertap
• Demonstrated ability to map customer journeys and build complex automation workflows
• Solid grasp of customer segmentation methodologies
• Experience working with WhatsApp for Business API and regulatory-compliant communication practices

Benefits:

• Opportunity to drive CRM initiatives and contribute to business growth
• Collaborative and dynamic work environment
• Professional development and growth opportunities

Other Opportunities:

As a member of our team, you will have the opportunity to work with a talented group of professionals who are passionate about delivering exceptional customer experiences.

• Maintain and update customer data to ensure accuracy and segmentation.
• Analyze customer trends, behavior, and preferences for strategic marketing initiatives.
• Manage high volumes of inbound calls from customers and conduct outbound calls to enhance customer satisfaction and loyalty.
• Coordinate engagement initiatives across the customer lifecycle and support marketing campaigns.
• Generate CRM reports, customer activity dashboards, and performance KPIs for management.

As a CRM Officer, you will be responsible for delivering timely insights and recommendations to improve customer relationships and drive business growth. This role requires strong analytical skills, excellent communication, and adaptability in a fast-paced environment.

Key qualifications include:

• Strong understanding of CRM systems and customer relationship management.
• Excellent communication and interpersonal skills.
• Ability to analyze data and generate insights.
• Proven experience in managing customer relationships and driving sales growth.

We offer a competitive compensation package and opportunities for career development in a dynamic and growing organization.

Are you ready to take your career to the next level? Apply now to join our team!

Senior CRM Professional

This role will be responsible for managing the company's customer relationship management (CRM) channel.

The ideal candidate will have experience working with CRM systems, preferably Braze, and a proven track record of planning and executing successful campaigns to drive customer engagement and loyalty.

We are looking for a highly skilled and experienced professional who can provide exceptional internal customer service, assist the marketing team on key projects, and coordinate with external agencies as needed.

The successful candidate will have a strong understanding of digital marketing principles and be able to analyze data to inform campaign decisions.

• We require a Bachelor's degree in Marketing, Advertising, or Communications.
• A minimum of 3 years' experience in marketing, advertising, media, or a related field with experience of managing CRM is essential.
• Familiarity with Braze CRM is a must.

We are seeking a skilled Customer Relationship Management specialist to join our team.

The successful candidate will be responsible for managing and optimizing our customer relationship management systems, ensuring seamless interactions between technical teams and business stakeholders. This role serves as a vital link in delivering exceptional service to our customers.

• Manage and Optimize CRM Systems: Implement strategies to enhance customer engagement and support business goals.
• Collaborate with Technical Teams: Work closely with developers and system administrators to resolve technical issues and ensure smooth operation of CRM systems.
• Investigate and Recommend Features: Identify opportunities to improve CRM functionality and propose enhancements to support business operations.
• Maintain and Implement CRM Applications: Ensure timely updates and maintenance of CRM software applications.

• Education: Bachelor's degree in Computer Science, Information Technology, or related field.
• Certifications: Salesforce Administrator, Salesforce Certified Advanced Administrator, or equivalent.
• Technical Knowledge: Application integration, APIs, and middleware tools.
• Experience: At least 4 years of experience supporting CRM users in a medium or large enterprise.

Are you passionate about leveraging data to drive business outcomes? We are seeking a highly skilled Data Analyst - CRM Specialist to join our team and contribute to a key project for one of our esteemed clients. This role is crucial for providing actionable insights and enhancing customer relationship management (CRM) strategies within the Microsoft Dynamics 365 ecosystem.

• The ideal candidate will be responsible for analyzing data from Microsoft Dynamics 365 (CRM) to provide insightful reports and dashboards, collaborating closely with sales, marketing, and customer service teams to optimize CRM processes and achieve critical business objectives.

• Key Responsibilities:

  1. Data Analysis & Insights: Provide actionable insights that directly support sales, marketing, and customer service operations.

  2. Reporting & Dashboard Development: Develop comprehensive dashboards, reports, and Key Performance Indicators (KPIs) using Power BI and other Office 365 tools.

  3. Stakeholder Collaboration: Collaborate extensively with business stakeholders to understand their data needs and translate them into precise technical requirements.

  4. CRM Optimization Support: Provide essential support to CRM administrators in optimizing data structures and improving workflow efficiencies.

  5. Ad-Hoc Analysis: Perform ad-hoc analysis and deliver timely, data-driven recommendations to support strategic decision-making.

• Education: Bachelor's degree in Computer Science, Information Systems, Data Analytics, or a closely related field.

• Experience: Minimum 3+ years of experience in a similar data analysis role, with a strong focus on working with Microsoft Dynamics 365 CRM.

• Office 365 Proficiency: Strong skills and hands-on experience with core Office 365 applications, particularly Excel, Power BI, Power Automate, SharePoint, and SQL.

Preferred Qualifications:

• Microsoft Certifications: Microsoft certifications related to Dynamics 365 or Power Platform.

• Query Languages: Familiarity with SQL, DAX, and Power Query (M language).

• Opportunity to work on high-profile projects and collaborate with experienced professionals.

• Professional growth and development opportunities.

Mid-Senior level

Contract

Information Technology

Outsourcing and Offshoring Consulting

Incognia is the innovator in location identity solutions that deliver cutting-edge user verification and account security across the digital journey. Leveraging over a decade of expertise in location technology, Incognia's novel approach provides frictionless experiences using device intelligence and the most precise location data available. Incognia enables customizable risk analysis and actionable insights from day one that empower consumer businesses to prevent fraud, protect users and build customer trust.

The team

The Customer Success team is a multidisciplinary team, we work on the border between the technical (fraud and technology) and business (relationship, processes) worlds. We play a central role in the operation, helping to coordinate internal teams in order to resolve all customer-related issues.

The opportunity

The role of Customer Success is to ensure that the customer is getting the most value possible from our solution, ensuring that the client is achieving/exceeding expected results. We monitor usage metrics, suggest and coordinate the implementation of improvements, resolve technical issues and support the sales team.

Day-to-day responsibilities:

• Engage customers in strategy meetings to derive maximum value from their partnership with Incognia;

• Build and foster relationships with key decision makers and stakeholders across multiple customers.

• Support a portfolio of Incognia accounts to combat diverse fraud types;

  • Monitor usage and performance metrics;

  • Propose improvements in customer processes, based on our solutions;

  • Monitor the resolution of internal improvements that impact the customer;

  • Follow customer roadmap activities related to our solutions;

• Maintain the relationship with the main customer stakeholders;

  • Periodic meetings with the client for accountability and follow-up;

• Contribute to the maturation of the team/company processes Improvement of internal processes to optimize the scalability of our operations;

  • Participate in industry events (SaaS, authentication, anti-fraud and digital identity) in order to expand networking and continue to enhance industry knowledge.

• Bachelor's degree in business or technology fields;

• 3+ years of experience with authentication, biometrics, anti-fraud, digital or mobile identity solutions;

• SaaS B2B experience;

• Previous experience managing medium/large accounts;

• Experience with data analysis and SQL - ability to work data in different tables/databases;

• Definition and analysis of KPIs;

Stages of the process:


• Interview with People

• Interview with management

• Technical Case Presentation

• Cultural Fit with CTO and CEO

Incognia is committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates. All applicants are encouraged to apply and won't be discriminated against because of race, color, creed, sex, sexual orientation, gender identity or expression, age, religion, national origin, citizenship status, disability, ancestry, marital status, veteran status, medical condition or any protected category prohibited by local, state or federal laws. Join us and be part of a team that values and promotes equal employment opportunities


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Description

Africa is on the cusp of an economic revolution. While Internet- and banking-penetration have come late to Africa, a youth-driven tidal wave of change is sweeping across the continent. As a result, both global businesses and local champions are in a race to unlock its potential.

In partnership with Rapyd, the fastest growing Fintech-as-a-Service platform and Multichoice, the largest entertainment platform on the African continent, we are building the payments platform that is capable of meeting the ambitions of the next generation.

This is truly the Moment for Africa.

We are looking for a technical account manager to serve as the primary point of contact and support for some of our largest merchant clients. The ideal candidate will have a balance of both technical capabilities and interpersonal skills, with strong attention to detail, the ability to create and follow processes, and a propensity to think on their feet.

As a Technical Account Manager you will be responsible for :

• Being the first line of defense and escalation for any technical issues relating to Moment's merchant customers
• The timely and professional handling of customer tickets and requests, maintaining Moment's SLA's and customer satisfaction objectives
• Escalating and owning issues internally and externally with service providers / partners
• Working across departments (Engineering, DevOps, Prof Services, etc.) to resolve customer's issues

Requirements

Drive customer adoption and create tailored success plans.

Monitor account health and implement improvement strategies.

Support renewals and flag churn risks early.

Identify upsell/cross-sell opportunities with sales teams.

Build trusted relationships and lead Executive Business Reviews.

Document success stories and advocate for customer needs internally.

Requirements:

5+ years in Customer Success or related enterprise software roles, preferably in security.

Proven experience managing strategic accounts with measurable results.

Strong understanding of network security, compliance, and IT infrastructure.

Excellent communication, consulting, and project management skills.

Knowledge of firewalls, APIs (Java/REST), cloud (public/private), and networking.

Executive presence with the ability to handle escalations.

Willing to travel up to 50%.

Nice to Have:

Experience with Salesforce.com, Gainsight.

Technical expertise in TCP/IP, AWS VPC, VRF, firewall policies, LDAP, Radius.

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United Arab Emirates (UAE) Posted 5 days ago Full-time

Our Sales team is passionate about acquiring, building, and nurturing long-term partnerships.Divided into two fronts, our Business Development team proactively identifies and reach out to potential clients with the goal to sell our SaaS platform, while our Account Management team is responsible for onboarding the new clients to our platform, supporting them throughout their journey with MAGNiTT and assure they use the full potential of our solutions

Remote working policies

Leave increment based on tenure

Learning platforms

Job Description

Customer Success at MAGNiTT ensures clients maximize the value of their subscriptions. The Customer Success Representative will serve as a liaison between the customer and the company by providing seamless support, timely responses, and valuable insights from our platform. The role involves managing data updates, handling client requests, supporting outreach efforts, and assisting the Account Management team to enhance the overall client experience. Are you someone who is driven by targets and passionate about creating relationships? Are you a tenacious, outgoing, and great communicator? If so, we should talk about how you might contribute as a Customer Success Representative at MAGNiTT. Core Duties:
• Update and maintain weekly and monthly performance reports, including report downloads, directory usage, and export logs;
• Aid assigned customers through onboarding, implementation, and training sessions as instructed by the Senior Account Executive;
• Develop expertise in the MAGNiTT platform to guide and support clients;
• Support client outreach efforts by preparing targeted outreach lists and assisting clients who respond to outreach messages;
• Maintain accurate and up-to-date records of all interactions and activities in Hubspot for weekly and monthly KPI meetings;
• Prepare presentations based on client metrics to share with the Sales team.• Maintain accurate and up-to-date records of all interactions and activities in Hubspot for weekly and monthly KPI meetings;
• Prepare presentations based on client metrics to share with the Sales team.

Job Requirements

Required Skills and Qualifications:
• 1 to 2 years of experience in a customer success role for a SaaS company;
• Experience working with reporting dashboards, data entry, and preparing slides;
• Proven experience of consistently meeting and or exceeding KPIs;
• Strong interpersonal, verbal, and written communication;
• Fluent in English. Arabic is a plus;
• Excellent time management and upward reporting skills. Good to have/be:
• Prior experience with organizations that have been part of the Startup & Technology ecosystem (Venture Capital, Startup, Corporate Innovation, Government Hubs and Accelerators etc) is highly advantageous;
• Experience using a CRM.
• Have a love of and understanding of the startup and venture capital space;
• Enjoy networking and talking with new people every day;
• Customer-first mentality: do whatever it takes to ensure sales leads & customers love our company.

Job Requirements

Required Skills and Qualifications:
• 1 to 2 years of experience in a customer success role for a SaaS company;
• Experience working with reporting dashboards, data entry, and preparing slides;
• Proven experience of consistently meeting and or exceeding KPIs;
• Strong interpersonal, verbal, and written communication;
• Fluent in English. Arabic is a plus;
• Excellent time management and upward reporting skills. Good to have/be:
• Prior experience with organizations that have been part of the Startup & Technology ecosystem (Venture Capital, Startup, Corporate Innovation, Government Hubs and Accelerators etc) is highly advantageous;
• Experience using a CRM.
• Have a love of and understanding of the startup and venture capital space;
• Enjoy networking and talking with new people every day;
• Customer-first mentality: do whatever it takes to ensure sales leads & customers love our company.

A 30-minute video call with the hiring manager, where you can describe your background and highlight your strengths. This is a great opportunity to ask about the specifics of the position.

In this stage you'll be given an assignment to work on, to present and discuss it with the hiring manager. Each assignment has been specifically designed for the respective position, and aims to assess your technical skills and thinking process.

Our culture is a big part of MAGNiTT. With this in mind, our final stage interview is conducted by our employees.

You will meet 3 of our team members, who will assess if you're a good fit for what we're building at MAGNiTT. It's also a great opportunity to ask our employees about how they feel working here.

A 30-minute video call with the hiring manager, where you can describe your background and highlight your strengths. This is a great opportunity to ask about the specifics of the position.

In this stage you'll be given an assignment to work on, to present and discuss it with the hiring manager. Each assignment has been specifically designed for the respective position, and aims to assess your technical skills and thinking process.

Our culture is a big part of MAGNiTT. With this in mind, our final stage interview is conducted by our employees.

You will meet 3 of our team members, who will assess if you're a good fit for what we're building at MAGNiTT. It's also a great opportunity to ask our employees about how they feel working here.