614 Customer Retention jobs in the United Arab Emirates

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Customer Retention Executive

Job Location : Dubai, UAE

Job Details :

Minimum 1 year of experience in telesales, customer service, or retention
Strong proficiency in Microsoft Excel (data entry, formulas, basic reporting)
Excellent communication and interpersonal skills
Strong attention to detail and follow-through
Must be currently residing in the UAE
Ability to work independently and meet performance targets

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BettingJobs are currently seeking a highly skilled and experienced CRM Strategy Manager to join their team in the UAE office.

Join to apply for the Customer Support Retention Specialist role at Bitunix

We are seeking a highly motivated Customer Support Retention Specialist to join our support team. In this role, you will be responsible for delivering high-quality support while focusing on user retention, churn prevention, and long-term customer satisfaction. You will work closely with customers to resolve issues, educate them on our platform and services, and provide proactive engagement to maximize their success.

• Engage with at-risk users to understand concerns, resolve issues, and retain them on the platform
• Deliver excellent support across email, chat, and phone channels
• Troubleshoot and resolve user issues related to accounts, transactions, and wallet access
• Educate users on crypto fundamentals, platform features, and safe practices
• Identify upsell and cross-sell opportunities that align with user needs
• Analyze user behavior and feedback to flag churn risks and improve retention strategies
• Support KYC/AML onboarding processes in collaboration with compliance teams
• Work with product, marketing, and development teams to improve user experience
• Handle sensitive cases with professionalism, especially during market or platform volatility
• Maintain accurate records of customer interactions in CRM and support systems

• 1-2 years of experience in customer support, ideally in fintech, crypto, or SaaS
• Strong communication and interpersonal skills
• Customer-first mindset with a focus on proactive problem-solving
• Ability to understand and explain blockchain/crypto concepts in simple terms
• Familiarity with customer support tools (e.g., Zendesk, Intercom, Salesforce)
• Comfortable working in a fast-paced, remote-friendly environment
• Knowledge of crypto wallets, exchanges, DeFi, or trading platforms is a strong plus
• Multilingual capabilities are a plus

At Bitunix, we value our employees and strive to create a positive and inclusive work environment. We offer competitive salaries and benefits, opportunities for career growth and development, and a dynamic and innovative culture. By joining our team, you will have the opportunity to be a part of a rapidly growing company in the exciting and ever-evolving world of digital assets.

If you are a highly motivated and experienced Customer Support Representative, we would love to hear from you. Apply now and become a part of our dynamic and innovative team!

• Associate

• Full-time

• Other

Job Summary:

We are seeking a highly motivated Customer Support Retention Specialist to join our support team. In this role you will be responsible for delivering highquality support while focusing on user retention churn prevention and longterm customer satisfaction. You will work closely with customers to resolve issues educate them on our platform and services and provide proactive engagement to maximize their success.

Key Responsibilities:

• Engage with atrisk users to understand concerns resolve issues and retain them on the platform
• Deliver excellent support across email chat and phone channels
• Troubleshoot and resolve user issues related to accounts transactions and wallet access
• Educate users on crypto fundamentals platform features and safe practices
• Identify upsell and crosssell opportunities that align with user needs
• Analyze user behavior and feedback to flag churn risks and improve retention strategies
• Support KYC/AML onboarding processes in collaboration with compliance teams
• Work with product marketing and development teams to improve user experience
• Handle sensitive cases with professionalism especially during market or platform volatility
• Maintain accurate records of customer interactions in CRM and support systems

Requirements:

• 13 years of experience in customer support ideally in fintech crypto or SaaS
• Strong communication and interpersonal skills
• Customerfirst mindset with a focus on proactive problemsolving
• Ability to understand and explain blockchain/crypto concepts in simple terms
• Familiarity with customer support tools (e.g. Zendesk Intercom Salesforce)
• Comfortable working in a fastpaced remotefriendly environment
• Knowledge of crypto wallets exchanges DeFi or trading platforms is a strong plus
• Multilingual capabilities are a plus

Why Work for Us:

At Bitunix we value our employees and strive to create a positive and inclusive work environment. We offer competitive salaries and benefits opportunities for career growth and development and a dynamic and innovative culture. By joining our team you will have the opportunity to be a part of a rapidly growing company in the exciting and everevolving world of digital assets.

If you are a highly motivated and experienced Customer Support Representative we would love to hear from you. Apply now and become a part of our dynamic and innovative team!

Arabic -Speaking Client Relations Manager – Dubai

The role:

We are looking for a passionate and self-motivated professional to join our Client Relations team in Dubai.

• Develop and maintain excellent relationships with prospective and existing clients
• Responsible for activating new client leads and following up with potential clients
• Handle client inquiries and ensure that high level service is provided
• Perform personal clientele analysis and take actions as required
• Stay abreast of the latest developments, products and marketing promotions that Trading Point launches and the relevant terms and conditions; and communicate them to the clients
• Ensure compliance with the company’s legal guidelines and compliance procedures
• Provide suggestions on system enhancements
• Act in the best interest of the company at all times, and cooperate with the rest of the Client Relations team in order to perform business development
• Contribute to the team effort by achieving targeted results
• Cooperate effectively with other departments as necessary

• Degree in any business-related field
• Client handling experience in the financial services sector will be considered an advantage
• Fluent Arabic speaker with excellent oral and written skills in English
• Reliable, with integrity of character
• Outstanding communication and interpersonal skills
• Dynamic, innovative and target oriented
• Strong computer literacy
• Valid work permit required

• Attractive remuneration package plus performance related reward
• Intellectually stimulating work environment
• Continuous personal development and international training opportunities

All applications will be treated with strict confidentiality!

Kazakh-Speaking Client Relations Manager - Dubai

The Role:

We are looking for a passionate and self-motivated professional to join our Client Relations team.

• Develop and maintain excellent relationships with prospective and existing clients.
• Responsible for activating new client leads and following up with potential clients.
• Handle client inquiries and ensure that high level service is provided.
• Perform personal clientele analysis and take actions as required.
• Stay abreast of the latest developments, products and marketing promotions that Trading Point launches and the relevant terms and conditions; and communicate them to the clients.
• Ensure compliance with the company’s legal guidelines and compliance procedures.
• Provide suggestions on system enhancements.
• Act in the best interest of the company at all times, and cooperate with the rest of the Client Relations team in order to perform business development.
• Contribute to the team effort by achieving targeted results.
• Cooperate effectively with other departments as necessary.

• Degree in any business-related field.
• Client handling experience in the financial services sector will be considered an advantage.
• Fluent Kazakh speaker with excellent oral and written skills in English.
• Reliable, with integrity of character.
• Outstanding communication and interpersonal skills.
• Dynamic, innovative and target oriented.
• Strong computer literacy.
• Valid work permit required.

• Attractive remuneration package plus performance related reward
• Intellectually stimulating work environment
• Continuous personal development and international training opportunities

• Let’s Connect – Intro Chat with Talent Acquisition
• Deep Dive – First Interview with Your Future Team
• Show Your Skills – Live Technical Session
• Final Connection – Final Interview

All applications will be treated with strict confidentiality!

The Client Relations Officer oversees the entirety of the administrative process required to issue or amend trade licenses while answering all related inquiries by professional partners and clients. The role requires monitoring the CRM system and checking information accuracy to ensure processes run smoothly and applications are processed in a timely manner.
Responsibilities:

• Providing clients and professional partners with license-related information in line with organizational time-frames and guidelines
  
• Issuing quotes and providing license-related documentation to clients and professional partners
  
• Monitoring and updating the CRM system regularly when managing a portfolio of work
  
• Accurately analyzing the content of all documentation such as passports, application forms and resolutions
  
• Responding to all partners’ and clients’ emails and queries on a range of scenarios faced by licensees
  
• Delivering exceptional levels of customer service, ensuring IFZA’s reputation and integrity is maintained
  
• Fostering long-lasting business relationships with clients and professional partners
  
• Handling complaints and finding optimal solutions to ensure clients’ happiness and retention
  
• Operating closely with sales, finance, and renewals departments
  
• Performing other job-related duties as assigned by Management
  

• Full English proficiency is required
  
• Additional spoken languages are a plus
  
• Intermediate computer literacy is required e.g., MS Office
  
• Excellent customer service skills with the ability to communicate effectively on phone calls, via email, and during sporadic face-to-face interactions
  
• Strong attention to details
  
• Customer Service and Client Relationship Management experience is advantageous
  

As an employee of IFZA, you can expect:

• 24 working days as annual leave
  
• Annual flight home
  
• Life insurance plan
  
• Medical insurance plan (with the option to upgrade at your own cost)
  
• Bonus scheme (in relevant departments)
  
• Access to exclusive Fazaa discounts (applicable in participating retail stores, food & beverage outlets, fitness clubs, cinemas, theme parks, clinics, and more)
  

Position Overview : We are seeking a motivated and customer-focused individual to join our team as an Associate - Client Relations. In this role, you will be responsible for handling inbound sales inquiries, providing exceptional customer service, and converting leads into sales opportunities. The ideal candidate will have strong communication skills, a passion for sales, and the ability to thrive in a fast-paced environment.

Key Responsibilities :

Respond to inbound sales inquiries via phone, email, and live chat promptly and professionally.

Build rapport with potential customers, understand their needs, and provide appropriate product / service solutions.

Guide customers through the sales process, including product demonstrations and answering product / service-related questions.

Convert inbound leads into sales by effectively communicating product benefits and closing sales opportunities.

Meet or exceed sales targets and KPIs (Key Performance Indicators) set by the sales manager or team leader.

Follow up with prospective customers to nurture relationships and facilitate additional sales opportunities.

Product Knowledge and Training :

Maintain a thorough understanding of our products / services, pricing, and promotions.

Participate in ongoing product training sessions to stay updated on new features and enhancements.

Educate customers on product features, benefits, and value propositions to drive sales conversions.

Documentation and Reporting :

Keep detailed records of customer interactions, inquiries, and sales transactions using CRM (Customer Relationship Management) software.

Generate reports on sales activities, conversion rates, and customer feedback for management review.

Collaborate effectively with the sales team, marketing team, and other departments to optimize the customer experience and sales processes.

Provide feedback and insights from customer interactions to improve product offerings and sales strategies.

Requirements

Qualifications :

Proven experience 2 years in inbound sales, customer service, or a related field.

Excellent verbal and written communication skills, with a strong customer service orientation.

Ability to listen attentively, identify customer needs, and effectively articulate solutions.

Strong negotiation and closing skills with a track record of achieving sales targets.

Proficiency in CRM software and sales tools (e.g., Salesforce, HubSpot) preferred.

High school diploma required; Bachelor’s degree in Business Administration or related field is a plus.

• Build contacts with potential clients to create new business opportunities.
• Keep prospective client database updated.
• Make cold calls for new business leads.
• Maintain knowledge of all service offerings of the company.
• Arrange meetings for senior management with prospective clients.
• Follow company guidelines and procedures for acquisition of customers, submission of proposals, etc.

• At least two years of proven experience in Auditing and Accounting firm in UAE.
• Degree in Marketing, Business Administration or similar will be preferred.
• Must possess strong customer service skills.
• Must have good negotiation skills.
• Must be able to create good presentations.
• Must have excellent interpersonal skills.
• Must be detail-oriented and an active listener.