1 574 Customer Retention jobs in the United Arab Emirates

Customer Retention Officer (Arabic Speaker)

Join FxPro: a leading international fintech company. Be a part of our expanding international team, with offices in Limassol, London, Nassau, and Dubai. FxPro boasts a diverse workforce of over 500 employees representing 40 nationalities, making it an exciting and dynamic workplace. At FxPro, we see each team member as an integral part of our success story.

As a Customer Retention Officer, you'll be responsible for providing comprehensive client support through various channels, managing account verification and funding processes, maintaining high-value client relationships, and gathering and reporting client feedback to ensure operational efficiency and client satisfaction.

Responsibilities:

• Deliver Service and Support to clients through Live Chat, email and phone, provide support by identifying problems and offering solutions
• Focus on communicating with clients via outgoing phone calls for one of many reasons outlined by the head of the department.
• Contact clients who have not yet completed their account verification; clients who are yet to provide documents or are required to provide additional/alternative documents to verify their profile.
• Contact clients with defined time frames who are trying but failing to fund their accounts via one of our offered methods. Supporting them with completing this process and offering/suggesting alternatives.
• Maintain relationships with higher value clients as needed to ensure the smooth continuation of business.
• Collect feedback from clients with relation to products, services, and payment methods and pass on a detailed email to management to review and implement as necessary.
• Ensure client records are kept up to date and all communication and guidance provided to clients is recorded.
• Contact clients for any pending matters related to their accounts.
• Anything else that the head of the department deems necessary.
• Handle the tickets in the live chats in the designated languages
• Perform any other duties and responsibilities assigned by the Account Manager or management team.

• Fluent in English and Arabic Languages, with excellent written and verbal communication skills
• Proven experience in providing customer service and support via chat, email, and phone
• Strong problem-solving and analytical skills to address customer issues
• Ability to manage multiple tasks and prioritize effectively
• Experience with customer support software and CRM systems
• Detail-oriented with strong organizational and record-keeping abilities
• Ability to build and maintain client relationships
• Experience in financial services or online trading

• Competitive compensation package
• 21 days off and 15 sick leaves annually
• Corporate insurance plan
• Snacks and beverages
• Visa/work permit support
Boost your career Find thousands of job opportunities by signing up to eFinancialCareers today.
#J-18808-Ljbffr

Job Title: Customer Retention Specialist

We are seeking a skilled Customer Retention Specialist to join our team. The ideal candidate will have excellent communication skills, be able to work independently and as part of a team, and possess a strong understanding of customer needs.

About the Role:

1. Renew customers' service contracts through various channels, preparing renewal quotes and following through to completion.
2. Effectively manage account renewal negotiations, including creating appropriate quotations, resulting in the completion of greater than 90% of renewals within the designated quarter.
3. Establish productive professional relationships with key personnel in assigned customer accounts, ensuring long-term client retention and growth.
4. Identify and drive growth opportunities inside accounts, working with sales management to achieve results.
5. Plan and execute annual, quarterly, and other types of business reviews to ensure customers derive optimum value from their Blackline solution.
6. Interpret customer concerns and mobilize internal resources to assure customer satisfaction and improve product offerings.
7. Develop customer account plans in partnership with other teams and distribution partners.
8. Act as an ambassador to help clients realize the full benefit of available products and services.
9. Provide feedback to product management on trends that may affect customer satisfaction or retention.
10. Continuously look for ways to improve process efficiencies and effectiveness.

Requirements:

1. Post-secondary degree in business, marketing, or a technical field is an asset.
2. Knowledge of Middle East cultures, proficient in Arabic language, and a track record of achievement in the region.
3. Minimum 3 years in Enterprise B2B sales, account management, or a related role with a SAAS or subscription renewal element.
4. Background in gas detection or comparable industry experience desirable, with oil and gas vertical experience an asset.
5. Fluent in English, and experience working in an international business environment.
6. Proficient with MS Excel and an Enterprise Resource Planning (ERP) and Customer Relationship Management (CRM) application.
7. Functional in using MS Office and other corporate administration tools.
8. Excellent customer service skills, a desire to understand each customer's needs, and help find the right solution.
9. Clear communication, both written and verbal, with strong interpersonal skills.
10. Proven experience managing customer relationships and identifying business opportunities.
11. Ability to travel up to 25%.

About Us:

We are a world leader in the development and manufacturing of wirelessly connected safety products. Our products are designed to save lives and monitor personnel working alone in populated areas, complex indoor facilities, and remote reaches of our planet.

Benefits:

• Opportunity to work with a leading company in the safety industry.
• Chance to develop your skills and expertise in customer retention.
• Competitive salary and benefits package.

Others:

Please note that we do not request payment or personal financial information at any stage of the recruitment process. Be cautious of any unsolicited job offers or communications that appear suspicious.

Account Growth Manager

This role involves taking ownership of regional client accounts and collaborating with sales management to retain and renew customer contracts.

The ideal candidate will have a credible background in enterprise B2B sales and/or account management, specifically in SaaS or subscription-based environments.

In this position, you will identify and drive growth opportunities within existing accounts, work closely with sales and product teams for continuous improvement, and manage stakeholder relationships effectively.

We are looking for an experienced professional who can cultivate strong customer relationships, negotiate effectively, and provide excellent communication and stakeholder management skills.

• Take ownership of regional client accounts and collaborate with sales management to retain and renew customer contracts.
• Identify and drive growth opportunities within existing accounts.
• Collaborate with sales and product teams to ensure continuous improvement and customer satisfaction.
• Manage stakeholder relationships and negotiate effectively.

• 3+ years' experience in enterprise B2B sales and/or account management roles.
• Proficient in Arabic and English.
• Experience in SaaS or subscription-based business models.
• Strong ability to cultivate customer relationships and negotiate effectively.
• Excellent communication and stakeholder management skills.

Seniority level: Associate

Employment type: Full-time

Job function: Sales, Customer Service, and Business Development

Industries: Public Safety, Oil and Gas, Software Development

We are seeking an experienced Customer Loyalty Manager to join our team. The successful candidate will be responsible for the configuration and testing of loyalty campaigns, financial impact monitoring, cost optimization review, card specific engagement, user experience enhancement, and documentation and audit.

• Campaign Configuration and Testing: Execute spend and acquisition system setup in the loyalty system. Conduct end-to-end testing strategy for execution in the loyalty system.
• Financial Impact Monitoring: Monitor the monthly financial performance of new loyalty propositions for each card product. Compare financial impact against business case metrics to ensure programs are delivering outcomes and ROI.
• Cost Optimization and ROI Monitoring: Conduct monthly evaluation on loyalty costs and identify opportunities for optimization. Monitor returns on rewards cost by assessing growth in spend and acquisition rates.
• Card Specific Engagement: Implement engagement strategies to drive necessary category-wise spend outcomes for planned loyalty propositions. Align on engagement strategies with each product owner (visa & master, core & co-brand) to maximize customer participation in target spending categories.
• User Experience Enhancement: Review user experience related to loyalty programs and implement dynamic redemption for each card type based on CVP. Present relevant redemption options based on customer segment, persona, and card holding.
• Documentation and Audit: Maintain detailed documentation of all changes applied to the loyalty system and migration mapping/ BIN and rule table masters.

• Timely and error-free implementation of loyalty campaigns setup.
• Meeting/exceeding business case metrics for loyalty propositions.
• Reductions in cost without impacting customer satisfaction or engagement.
• ROI on rewards through growth in spend and acquisition.
• Achievement of category-driven engagement.

• Bachelor's/Master's degree in business administration, IT, finance, banking, or a related field.
• Experience with Collinson XLS loyalty engine or similar loyalty system management background.

• Competitive salary and benefits.
• Opportunity to work in a fast-paced and growing organization.
• Ownership – You will own your initiative and be given specific responsibilities.
• Continuous coaching & mentoring – You will have the opportunity to interact and work closely with other senior professionals.
• Dynamic and respectful work environment.

**Job Title

Customer Retention and Loan Processing Officer Dubai, UAE

Job Description

Customer Retention and Loan Processing Officer Dubai, UAE

Role Summary

First Abu Dhabi Bank (FAB) is seeking a dedicated Customer Retention and Loan Processing Officer to manage loan documentation, customer interactions, and application processing. This Dubai-based role involves supporting loan settlements, conducting document verification, submitting applications, and enhancing customer retention through effective engagement and service delivery.

Job Details

Location: United Arab Emirates

Location: Dubai

Industry: Banking / Mortgage Professionals

Function: Customer Service

Gender: Any

Candidate Nationality: Any

Candidate Preferred Location: Any

Job Type: Full-time

What You ll Do**

* Collect, verify, and process customer documents with precision and compliance

* Review originals, validate authenticity, and apply required certifications

* Manage DD settlements for competitor acquisitions and input applications into CAS and LMS

* Explain loan features and approvals to customers, including interest, bullet loans, and terms

* Upload documents into the Document Management System (DMS) and log case progress into MIS

* Provide daily, weekly, and monthly status reports to management

* Coordinate with internal teams to ensure timely case disbursement

* Identify retention opportunities and escalate concerns or competitor insights

* Ensure safe custody of originals and flag any unethical behavior to management

* Assist customers at branch or retention center, guiding them in filling forms and understanding offerings

* Comply with all policies and maintain service quality standards

* Support other team members when needed and provide administrative assistance

Ideal Profile

* Bachelor s degree required

* 1 2 years of experience in banking or similar financial services role

* Proficient in UAE banking systems, document compliance, and product features

* Excellent negotiation and customer service skills

* Able to perform basic financial screening and client profiling

* Collaborative, organized, and attentive to operational detail

* Strong interpersonal and reporting capabilities

* Knowledge of campaign handling, loan structures, and digital banking tools

Job Summary:

We are seeking a highly motivated Customer Support Retention Specialist to join our support team. In this role you will be responsible for delivering highquality support while focusing on user retention churn prevention and longterm customer satisfaction. You will work closely with customers to resolve issues educate them on our platform and services and provide proactive engagement to maximize their success.

Key Responsibilities:

• Engage with atrisk users to understand concerns resolve issues and retain them on the platform
• Deliver excellent support across email chat and phone channels
• Troubleshoot and resolve user issues related to accounts transactions and wallet access
• Educate users on crypto fundamentals platform features and safe practices
• Identify upsell and crosssell opportunities that align with user needs
• Analyze user behavior and feedback to flag churn risks and improve retention strategies
• Support KYC/AML onboarding processes in collaboration with compliance teams
• Work with product marketing and development teams to improve user experience
• Handle sensitive cases with professionalism especially during market or platform volatility
• Maintain accurate records of customer interactions in CRM and support systems

Requirements:

• 13 years of experience in customer support ideally in fintech crypto or SaaS
• Strong communication and interpersonal skills
• Customerfirst mindset with a focus on proactive problemsolving
• Ability to understand and explain blockchain/crypto concepts in simple terms
• Familiarity with customer support tools (e.g. Zendesk Intercom Salesforce)
• Comfortable working in a fastpaced remotefriendly environment
• Knowledge of crypto wallets exchanges DeFi or trading platforms is a strong plus
• Multilingual capabilities are a plus

Why Work for Us:

At Bitunix we value our employees and strive to create a positive and inclusive work environment. We offer competitive salaries and benefits opportunities for career growth and development and a dynamic and innovative culture. By joining our team you will have the opportunity to be a part of a rapidly growing company in the exciting and everevolving world of digital assets.

If you are a highly motivated and experienced Customer Support Representative we would love to hear from you. Apply now and become a part of our dynamic and innovative team

We are seeking a dedicated and skilled Customer Retention Specialist to join our team.

Job Summary:

• This role is responsible for delivering exceptional customer service and support via various channels, including live chat, email, and phone.
• The successful candidate will be responsible for managing account verification and funding processes, maintaining high-value client relationships, and gathering and reporting client feedback.

About the Role:

• Deliver top-notch customer service and support through multiple channels, ensuring timely and effective resolution of client issues.
• Manage the account verification and funding process, ensuring seamless onboarding and minimizing any potential delays.
• Maintain strong relationships with high-value clients, providing personalized support and tailored solutions to meet their needs.
• Gather and report client feedback, providing valuable insights to improve our services and products.

Requirements:

• You should be fluent in English and Arabic languages, with excellent written and verbal communication skills.
• Prior experience in providing customer service and support via chat, email, and phone is essential.

Benefits:

• Ongoing training and development opportunities to enhance your skills and knowledge.
• A dynamic and supportive work environment that fosters growth and collaboration.

Date Opened

09/26/2025

Job Type

Full time

Industry

Oil & Gas

Work Experience

4-5 years

City

Sharjah

State/Province

Ash Shariqah (Sharjah)

Country

United Arab Emirates

Zip/Postal Code

000

Orbit International Survey Services (Orbit ISS) is an industrial asset integrity engineering management firm based in United Arab Emirates, since 2006. We are an ISO 9001:2015, ISO 14001:2015 & ISO 45001:2018 accredited company and have provided asset integrity solutions to high-profile clients throughout the Middle East, North America, and Asia. Founded on the principles of safety, quality, and environmental stewardship, Orbit ISS is committed to providing world-class services and technology that help our clients address complex challenges in the oil, gas, marine and renewable energy sectors.

Visit our website at to learn more.

Role Overview:

Orbit International Survey Services (Orbit ISS) is seeking a highly motivated Client Relations & Procurement Specialist with proven expertise in the oil & gas industry. The successful candidate will play a key role in expanding business opportunities, strengthening client relationships, and supporting procurement activities. This role demands strong communication skills, technical sales acumen, and hands-on knowledge of vendor management and tendering processes.

Key Responsibilities:

• Identify and secure new business opportunities within the oil & gas and industrial sectors.
• Build and maintain strong client relationships, acting as the primary contact for client needs and inquiries.
• Promote and position company services in line with client requirements and industry standards.
• Collaborate with internal teams on proposals, quotations, and service delivery.
• Develop and deliver professional presentations, proposals, and marketing materials.
• Manage CRM/ERP platforms (Oracle, SAP ARIBA, SAP Business One, Zoho Books), to track leads, opportunities, and client communications.
• Support procurement functions including vendor registrations, tender submissions, and sourcing activities.
• Stay informed on industry trends, competitor activities, and market developments to support growth strategies.
• Represent the company in client meetings, exhibitions, and networking events.

• Bachelor's degree in Business Administration, Marketing, Engineering, or a related field.
• 4–8 years of client relations, business development, or procurement experience, preferably in the oil & gas sector.
• Strong knowledge of technical services, inspection, TPI, or related industrial solutions.
• Proficiency with ERP/CRM tools and sales pipeline management.
• Familiarity with procurement processes, vendor registrations, and tendering procedures.
• Excellent communication, negotiation, and presentation skills.
• Ability to work independently and as part of a team.
• Valid UAE Driving License (mandatory).

Preferred Qualifications:

• Arabic language proficiency is an advantage.
• Experience with Third-Party Inspection (TPI), Engineering Consultancy, or Industrial Services companies.
• Exposure to international clients across oilfields, marine, or renewable energy sectors.

Orbit International Survey Services (Orbit ISS) is an industrial asset integrity engineering management firm based in United Arab Emirates, since 2006. We are an ISO 9001:2015, ISO 14001:2015 & ISO 45001:2018 accredited company and have provided asset integrity solutions to high-profile clients throughout the Middle East, North America, and Asia. Founded on the principles of safety, quality, and environmental stewardship, Orbit ISS is committed to providing world-class services and technology that help our clients address complex challenges in the oil, gas, marine and renewable energy sectors.

Visit our website at to learn more.

Role Overview:

Orbit International Survey Services (Orbit ISS) is seeking a highly motivated Client Relations & Procurement Specialist with proven expertise in the oil & gas industry. The successful candidate will play a key role in expanding business opportunities, strengthening client relationships, and supporting procurement activities. This role demands strong communication skills, technical sales acumen, and hands-on knowledge of vendor management and tendering processes.

Key Responsibilities:

• Identify and secure new business opportunities within the oil & gas and industrial sectors.
• Build and maintain strong client relationships, acting as the primary contact for client needs and inquiries.
• Promote and position company services in line with client requirements and industry standards.
• Collaborate with internal teams on proposals, quotations, and service delivery.
• Develop and deliver professional presentations, proposals, and marketing materials.
• Manage CRM/ERP platforms (Oracle, SAP ARIBA, SAP Business One, Zoho Books), to track leads, opportunities, and client communications.
• Support procurement functions including vendor registrations, tender submissions, and sourcing activities.
• Stay informed on industry trends, competitor activities, and market developments to support growth strategies.
• Represent the company in client meetings, exhibitions, and networking events.

• Bachelor's degree in Business Administration, Marketing, Engineering, or a related field.
• 4–8 years of client relations, business development, or procurement experience, preferably in the oil & gas sector.
• Strong knowledge of technical services, inspection, TPI, or related industrial solutions.
• Proficiency with ERP/CRM tools and sales pipeline management.
• Familiarity with procurement processes, vendor registrations, and tendering procedures.
• Excellent communication, negotiation, and presentation skills.
• Ability to work independently and as part of a team.
• Valid UAE Driving License (mandatory).

Preferred Qualifications:

• Arabic language proficiency is an advantage.
• Experience with Third-Party Inspection (TPI), Engineering Consultancy, or Industrial Services companies.
• Exposure to international clients across oilfields, marine, or renewable energy sectors.