19 Client Relations jobs in the United Arab Emirates

Career Opportunities: Client Relations Specialist (4159)

Abu Dhabi, Abu Dhabi OIA Global

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Job Description

Career Opportunities: Client Relations Specialist (4159)

We are seeking a motivated and results-driven Inside Sales Specialist to join our dynamic sales team. This role is responsible for generating new business opportunities, managing customer relationships, and driving revenue growth through proactive outreach and effective sales strategies. You will have strong communication skills, a customer-focused mindset, and a passion for sales. You will be comfortable with moving past gatekeepers, speaking with decision-makers, and will need a thorough understanding of the process of selling over the phone.

You will be responsible for business-to-business virtual sales working to reduce attrition, maximize existing customer relationships and developing new small business clients.

This role will suit someone who wants to develop in a sales role with the potential to create a career development path into Field Sales.

Duties and Responsibilities:

  • Ability to manage up to 400 potential customers and develop accounts across multiple countries with revenue threshold of $50,000 PA
  • Virtually manage a defined portfolio of accounts to maintain and grow the business.
  • Track account activity to identify churn risks and work proactively to eliminate these risks.
  • Penetrate current customer accounts for potential cross-sell opportunities.
  • Win back “Lost Clients” within the region
  • Win “New Logos” within the region for clients with a maximum revenue of $50,000 PA.
  • Work with Centralized pricing team on developing new clients from the spot market.
  • Develop customers of our existing customer base.
  • Focus on development & growth within our key strength markets, services & trade lanes.
  • Productivity results – virtual meetings, phone calls, presentations, and proposals – to be recorded in the company CRM (HubSpot).
  • Meet KPI’s as outlined by HOS, such as call numbers, GP growth, volume growth.

Required Skills and Abilities:

  • Must be able to communicate effectively and persuasively.
  • Excellent oral and written communication skills.
  • Excellent listening and negotiation skills.
  • Multiple languages an advantage
  • Ability to multi-task and work independently.
  • High level of attention to detail.
  • Positive attitude and ability to overcome rejection from sales leads.

Education and Experience:

  • Experience in virtual sales or customer service experience an advantage.
  • Experience in the freight forwarding or logistics industry is required.
  • Familiarity with CRM software (e.g., Salesforce, HubSpot) is an advantage.
  • Ability to build rapport and maintain relationships with clients.
What We Offer:
  • Competitive remuneration package including a personalised sales incentive plan
  • Work performance indicators such as customer calls per week, and quotation activity will be flexible and personal to each individual.
  • Flexibility on location and office alignment, depending on personal circumstances
  • Training and development
  • Friendly, fun and relaxed culture
  • Access to OIA University 1000’s of courses for personal and professional development
  • Milestone recognition and participation various employee recognition competitions
  • Opportunities for career development and advancement.
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Analyst - Relationship Management

Abu Dhabi, Abu Dhabi Abu Dhabi Commercial Bank

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Job Description

Embark on a journey where your unique contributions are celebrated, and your professional growth is embraced. At ADCB, we nurture a diverse, inclusive community where every voice is valued.

About the Business Area

ADCB Corporate and Investment Banking Group provides a comprehensive and sophisticated suite of solutions to more than 40,000 commercial, corporate, and institutional clients.

With local operations based in the United Arab Emirates and regional offices in Egypt and Kazakhstan, our Corporate and Investment Banking Group bridges banking corridors across the Middle East and North Africa region.

From account opening to Initial Public Offerings (IPOs) and beyond, you can trust ADCB to support your business growth and ambitions. Get the edge you need to succeed with ADCB.

We are actively seeking an ambitious professional to join our Corporate banking team at ADCB to work alongside passionate colleagues who share your ambition to redefine excellence in UAE banking.

Key Responsibilities

New Client Acquisition

Assist in acquiring new clients, conduct wallet exercises to cross-sell the entire product suite, and facilitate an excellent onboarding experience to achieve assigned targets and secure profitable business transactions.

Relationship Management

Collaborate with the primary RM to build and maintain client dossiers, capturing current and future client needs, advising clients on new solutions, developments, and emerging opportunities.

Source reports from support units, create credit applications, report on risk profiles, and highlight/update approving authorities with any changes to enable necessary action to be taken.

Policies, Processes, Systems, and Procedures

Adhere to all relevant organizational and departmental policies, processes, standard operating procedures, and instructions to ensure work is carried out to the required standard and in a consistent manner while delivering the required standard of service to customers and stakeholders.

Self-Management

Manage self in line with the Bank’s people management policies, procedures, processes, and practices to ensure adherence and to maximize own contribution to business performance.

Customer Service

Demonstrate Our Promise and apply the ADCB Service Standards to deliver the Bank’s required levels of service in all internal and external customer interactions.

Ideal Candidate

The ideal candidate should have the following experience:

  • At least 4 years of experience in Corporate and Investment Banking Group (CIBG) Corporate/Commercial Support Role and successful completion of CIBG Relationship Management Programme.
  • Bachelor’s Degree in Business, Accounting, or Finance.
  • Problem-solving skills, credit skills, market knowledge, written and spoken English.
What We Offer
  • Competitive Salary: The indicative pay range for this role is AED XXX – AED XXX per month. Additionally, all employees are eligible to participate in one of our rewarding variable pay plans.
  • Comprehensive Benefits Package: This includes market-leading medical insurance, group life and personal accident insurance, paid leave and leave airfare, employee preferential rates on loans and finance facilities, staff discounts and offers, and children education assistance (for certain job levels).
  • Flexible and Remote Working Options: We understand the importance of work-life balance and offer flexible working arrangements, subject to eligibility and job requirements.
  • Learning and Development Opportunities: We value and facilitate continuous learning and personal development through a variety of exciting learning opportunities, such as structured instructor-led courses, a comprehensive e-Learning catalog, on-the-job training, and professional development programs.

At ADCB, we are dedicated to creating a respectful, caring, and disciplined work environment that aligns with your career ambitions.

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Analyst - Relationship Management

Abu Dhabi, Abu Dhabi Abu Dhabi Commercial Bank

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Job Description

Embark on a journey where your unique contributions are celebrated, and your professional growth is embraced. At ADCB, we nurture a diverse, inclusive community where every voice is valued.

About the Business Area

ADCB Corporate and Investment Banking Group provides a comprehensive and sophisticated suite of solutions to more than 40,000 commercial, corporate, and institutional clients.

With local operations based in the United Arab Emirates and regional offices in Egypt and Kazakhstan, our Corporate and Investment Banking Group bridges banking corridors across the Middle East and North Africa region.

From account opening to Initial Public Offerings (IPOs) and beyond, you can trust ADCB to support your business growth and ambitions. Get the edge you need to succeed with ADCB.

We are actively seeking an ambitious professional to join our Corporate banking team at ADCB to work alongside passionate colleagues who share your ambition to redefine excellence in UAE banking.

Key Responsibilities

New Client Acquisition

Assist in acquiring new clients, conduct wallet exercises to cross-sell the entire product suite, and facilitate an excellent onboarding experience to achieve assigned targets and secure profitable business transactions.

Relationship Management

Collaborate with the primary RM to build and maintain client dossiers, capturing current and future client needs, advising clients on new solutions, developments, and emerging opportunities.

Source reports from support units, create credit applications, report on risk profiles, and highlight/update approving authorities with any changes to enable necessary action to be taken.

Policies, Processes, Systems, and Procedures

Adhere to all relevant organizational and departmental policies, processes, standard operating procedures, and instructions to ensure work is carried out to the required standard and in a consistent manner while delivering the required standard of service to customers and stakeholders.

Self-Management

Manage self in line with the Bank’s people management policies, procedures, processes, and practices to ensure adherence and to maximize own contribution to business performance.

Customer Service

Demonstrate Our Promise and apply the ADCB Service Standards to deliver the Bank’s required levels of service in all internal and external customer interactions.

Ideal Candidate

The ideal candidate should have the following experience:

  • At least 4 years of experience in Corporate and Investment Banking Group (CIBG) Corporate/Commercial Support Role and successful completion of CIBG Relationship Management Programme.
  • Bachelor’s Degree in Business, Accounting, or Finance.
  • Problem-solving skills, credit skills, market knowledge, written and spoken English.
What We Offer
  • Competitive Salary: The indicative pay range for this role is AED XXX – AED XXX per month. Additionally, all employees are eligible to participate in one of our rewarding variable pay plans.
  • Comprehensive Benefits Package: This includes market-leading medical insurance, group life and personal accident insurance, paid leave and leave airfare, employee preferential rates on loans and finance facilities, staff discounts and offers, and children education assistance (for certain job levels).
  • Flexible and Remote Working Options: We understand the importance of work-life balance and offer flexible working arrangements, subject to eligibility and job requirements.
  • Learning and Development Opportunities: We value and facilitate continuous learning and personal development through a variety of exciting learning opportunities, such as structured instructor-led courses, a comprehensive e-Learning catalog, on-the-job training, and professional development programs.

At ADCB, we are dedicated to creating a respectful, caring, and disciplined work environment that aligns with your career ambitions.

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Assistant Relationship Management

Dubai, Dubai Keyper

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Job Description

About Keyper

At Keyper, we empower property managers with advanced technology to efficiently manage and enhance their property portfolios. Our comprehensive services facilitate everything from real-time performance monitoring to seamless digital transactions, all designed to optimize property management.Learn more at Keyper.

Job Title

Assistant Relationship Manager (ARM) - Onboarding

Key Responsibilities
  • Support Relationship Managers and Sales Agents in managing investor landlord portfolios.

  • Administer Salesforce data entry and handle various contract preparations.

  • Assist in property management tasks including new tenancy creation, renewals, and payment recording.

  • Collaborate with the finance team to ensure accurate data entry and address payment concerns.

  • Support the tech team in testing operational tools and enhancing system workflows.

  • Liaise with the product team to provide operational insights and support data team requirements.

Desired Skills
  • Data-driven decision-making.

  • Effective communication.

  • Problem-solving.

  • Financial acumen.

Qualifications
  • Bachelor’s degree in Business Administration, Real Estate, or a related field.

  • Minimum of 1-2 years of experience in a customer service role.

  • Experience in a support role within the property management or real estate industry.

  • Proficiency in Salesforce and other CRM systems.

  • Strong organizational and multitasking skills.

  • Excellent communication and interpersonal skills.

  • Detail-oriented with a strong focus on accuracy and quality.

  • Proficient in Microsoft Office Suite and customer service software.

  • Ability to work flexible hours, including weekends.

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Head of Business Relationship Management(ENEC)

Arabnews

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Job Description

Overview

Activity: Requirements definition and management

The definition and management of the business goals and scope of change initiatives. The specification of business requirements to a level that enables effective delivery of agreed changes.

Responsibilities: Requirements definition
  • Determines policy on discovery, analysis and documentation of requirements.
  • Defines requirements standards and quality targets for an organization in agreement with key stakeholders.
  • Organizes scoping and business priority setting for strategic business changes involving business policy-makers and direction setters.
Overview

Activity: Business Analysis & Demand Management

The methodical investigation, analysis, review and documentation of all or part of a business in terms of business functions and processes, the information used and the data on which the information is based. The definition of requirements for improving processes and systems, reducing their costs, enhancing their sustainability, and the quantification of potential business benefits. The creation of viable specifications and acceptance criteria in preparation for the construction of information and communication systems.

Responsibilities: Business Analysis & Demand Management
  • Takes full responsibility for business analysis within a significant segment of an organization where the advice given and decisions made will have a measurable impact on the profitability or effectiveness of the organization.
  • Establishes the contribution that technology can make to business objectives, defining strategies, validating and justifying business needs, conducting feasibility studies, producing high-level and detailed business models, preparing business cases, overseeing development and implementation of solutions, taking into account the implications of change on the organization and all stakeholders.
  • Guides senior management towards accepting change brought about through process and organizational change.
  • Oversees the demand management methodology.
  • Partners with senior business leaders including Business Unit representatives and their teams to deeply understand strategic and tactical business objectives.
  • Works with IT Leadership to create and implement business strategies that leverage and integrate IT strategy of architecture, infrastructure, and application development of existing and new technology to achieve business objectives.
  • Initiates improvement project/initiative based on defined requirements and business value proposition.
  • Represents business needs in the identification and prioritization of IT performance improvement opportunities.
Overview

Activity: Stakeholder Relationship Management

During the design, management and implementation of business change and throughout the service lifecycle, the analysis and coordination of relationships with and between stakeholders, taking account of the services they use.

Responsibilities: Stakeholder Relationship Management
  • Supports business change, acting as a single point of contact for senior stakeholders, facilitating relationships between them.
  • Ensures that stakeholders understand available IT services, and promotes financial and commercial awareness in order to deliver value-for-money.
  • Conducts analysis of demand for services and influences stakeholders to ensure that the necessary investments are made to deliver required services.
  • Negotiates at senior level on technical and commercial issues, to ensure that customers, suppliers and other stakeholders understand and agree what will meet their needs, and that appropriate service level agreements are defined.
  • Oversees monitoring of relationships including lessons learned and appropriate feedback.
  • Initiates improvement in services, products and systems.
  • Maintain and develop a communication plan to provide an overall structure for managing communication within ICT to ENEC users & subsidiaries to ensure clarity and transparency is addressed among users.
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Assistant Relationship Management - Rent Now Pay later -RNPL-

Dubai, Dubai Keyper

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Job Description

About Keyper: At Keyper, we empower property managers with advanced technology to efficiently manage and enhance their property portfolios. Our comprehensive services facilitate everything from real-time performance monitoring to seamless digital transactions, all designed to optimize property management. Learn more at Keyper .

Job Title: Assistant Relationship Manager - RNPL

Key Responsibilities:

  1. Respond to customer inquiries on the support channel.
  2. Assist, educate and onboard customers seamlessly onto the RNPL platform.
  3. Follow the given process of onboarding tenants onto CRM and liaise with the admin team to ensure necessary documentation is in place.
  4. Address and resolve tenant and landlord inquiries and concerns in a timely and professional manner.
  5. Support tenant’s move-in and move-out processes to ensure smooth transitions.
  6. Assist in the negotiation and execution of lease agreements with tenants and landlords.

Desired Skills:

  1. Effective communication and relationship management skills.
  2. Ability to analyze data and prepare reports.
  3. Proficiency in using digital tools and platforms for property management.
  4. Strong customer service orientation with a focus on tenant and landlord satisfaction.

Qualifications:

  1. Bachelor’s degree in business administration, Real Estate, or a related field.
  2. Experience in customer service or administrative roles within the real estate or property management industry.
  3. Strong organizational and multitasking skills.
  4. Proficiency in using property management software and CRM systems.
  5. Excellent communication and interpersonal skills.
  6. Attention to detail and strong problem-solving skills.
  7. Ability to work collaboratively with cross-functional teams.
  8. Proficiency in Arabic and English.
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Customer Relations Manager

Abu Dhabi, Abu Dhabi Resumecampus

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Job Description

Location: Abu Dhabi, UAE

Department: Customer Relations

Reports To: Director of Customer Relations

Position Type: Full-Time

With a strong commitment to customer satisfaction and continuous improvement, we are seeking a Customer Relations Manager to join our team and lead efforts in building and maintaining strong customer relationships.

Job Summary: As a Customer Relations Manager , you will play a pivotal role in enhancing the overall customer experience by managing and strengthening relationships with our clients. You will be responsible for understanding customer needs, resolving issues, and ensuring customer satisfaction while collaborating with various departments to drive improvements in our products and services.

Key Responsibilities:
  1. Customer Engagement: Proactively engage with customers to understand their needs, expectations, and concerns. Build and maintain strong, long-lasting customer relationships.
  2. Issue Resolution: Address customer inquiries, complaints, and issues promptly and professionally. Work closely with the customer support team to ensure timely resolution.
  3. Customer Feedback: Collect and analyze customer feedback to identify trends and areas for improvement. Share insights with relevant departments for product and service enhancement.
  4. Customer Advocacy: Identify and nurture customer advocates who can provide testimonials, referrals, and case studies to showcase our company's success stories.
  5. Cross-Functional Collaboration: Collaborate with sales, marketing, product development, and other departments to align customer needs with business strategies and initiatives.
  6. Customer Training: Develop and implement customer training programs to ensure customers maximize the value of our products/services.
  7. Data Management: Maintain accurate customer records and interactions in the CRM system. Utilize data to create reports and dashboards for management and performance tracking.
  8. Customer Retention: Develop and execute customer retention strategies, including loyalty programs and customer appreciation events.
  9. Market Intelligence: Stay updated on industry trends and competitive offerings to provide insights that can help shape our customer relations strategies.
Qualifications:
  • Bachelor's degree in business, marketing, or a related field. Master's degree is a plus.
  • Proven experience (4+ years) in customer relations or a similar role.
  • Exceptional communication and interpersonal skills.
  • Strong problem-solving and conflict resolution abilities.
  • Proficiency in CRM software and Microsoft Office Suite.
  • Ability to work independently and as part of a team.
  • Customer-centric mindset and a passion for delivering outstanding customer experiences.
Benefits:
  • Competitive salary and performance-based bonuses.
  • Health, dental, and vision insurance.
  • Paid time off and holidays.
  • Professional development and training opportunities.
  • Friendly and collaborative work environment.

How to Apply: Interested candidates are invited to submit their resume and a cover letter detailing their relevant experience and qualifications.

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Customer Relations Executive

Dubai, Dubai RTC-1 Employment Services

Posted 2 days ago

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Job Description

The Role
Position Title: Customer Relations Executive Employment Type: Full Time Salary: up to 5K AED all-inclusive depending on experience and qualifications Job Location: Dubai, UAE About the Client: A market leading real estate agency in Dubai Job Description: • Handling all incoming and outgoing calls professionally, from clients, agents, and calls on behalf of management. • Managing the Manager’s calendar - meetings, appointment and schedules. • Maintaining call logs, meeting notes, and timely follow-ups using the CRM system. • Supporting meeting preparations with agendas, documents, and follow-ups on action items.

Requirements
• Preferably Arabic Nationals, Male only and 35 years old below • Must have 2 years of experience in real estate in the UAE and must be familiar with the regulatory landscape in the UAE, including RERA, municipality, and commercial compliance. • Must be proficient in organizing files in CRM, basic AI tools such as ChatGPT, and capable of multitasking.

About the company
RTC-1 Employment Services is a licensed recruitment firm based in Dubai, UAE. Our team has been in the market since 2004 and we are supporting various industries with their staffing needs across the Middle East and Africa.
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Customer Relations Executive

Dubai, Dubai RTC-1 Employment Services

Posted 2 days ago

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Job Description

The Role
Position Title: Customer Relations Executive Employment Type: Full Time Salary: up to 7K AED all-inclusive depending on experience and qualifications Job Location: Dubai, UAE About the Client: A market leading luxury Real Estate team in Dubai Job Description: • Handling all incoming and outgoing calls professionally, including client inquiries, suppliers, agents, etc. • Managing the Manager’s calendar, coordinating meetings, and ensuring all stakeholders are informed and aligned. • Maintaining call logs, meeting notes, and timely follow-ups using the CRM system. • Serving as the primary liaison between management, clients, and partners, ensuring smooth and clear communication.

Requirements
• 40 years and below • Highschool diploma or Bachelor’s degree - business administration, Finance, Economics, or a related field. • Minimum of 2 years’ experience in Customer Service in real estate or related industry • Strong understanding of real estate properties, with a passion for luxury properties is a plus

About the company
RTC-1 Employment Services is a licensed recruitment firm based in Dubai, UAE. Our team has been in the market since 2004 and we are supporting various industries with their staffing needs across the Middle East and Africa.
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Customer Relations Coordinator – Automotive / OEM Vehicle

337-1500 Black Pearl Consult

Posted 16 days ago

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Job Description

Permanent

The Customer Relations Coordinator is responsible for efficiently processing sales orders, coordinating with internal teams and customers to ensure smooth order fulfillment, and arranging cost-effective transportation services. The role requires a high level of attention to detail, strong communication skills, and the ability to manage multiple priorities in a fast-paced environment.

Key Responsibilities

Maintain assigned customer accounts and provide consistent support from order entry to delivery.

Process, verify, and post invoices, delivery notes, and packing lists.

Work closely with the Finance Department and Customer Relations Manager to ensure accounts receivable records are accurate and up to date.

Prepare and manage periodic reports for submission to management.

Utilize technology tools to optimize logistics processes and communication channels.

Coordinate transportation arrangements that align with customer timelines and cost expectations.

Address and resolve customer concerns with efficiency and professionalism.

Collaborate with logistics and operations teams to ensure timely shipment and delivery.

Develop and maintain strong relationships with carriers, suppliers, and customers.

Perform general administrative duties including data entry, filing, answering calls, and managing correspondence.

Support internal audits, fact-checking, and discrepancy resolution.

Perform additional tasks as assigned to support overall departmental goals.

Requirements

Bachelor’s degree in Commerce, Accounting, Supply Chain Management, Logistics, or a related field.

Minimum of 2 years of relevant experience in trading, supply chain, accounting, or related industries. Experience in OEM vehicle spare parts or automotive manufacturing is an advantage.

Certified Customer Relations or Customer Service Support is preferred.

Proficient in MS Excel and basic accounting systems.

Strong understanding of logistics and supply chain processes.

Excellent data management and reporting skills.

Exceptional communication and interpersonal skills.

Strong problem-solving and decision-making abilities.

High attention to detail and accuracy.

Customer-centric mindset with a focus on service excellence.

Ability to work effectively under pressure and manage multiple tasks simultaneously.

To view other vacancies we have, please check our website ( ) and follow us on our social media accounts - LinkedIn    /   Facebook    /  Twitter  /  Instagram

Disclaimer: Black Pearl will never ask for money or any form to charge our candidates just to process or consider their application for any of our available vacancies. If you happen to receive such a request from any members of our staff or other individuals claiming to be part of Black Pearl, please do call our office at or drop us a message on our website -  .

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