10 Client Relations jobs in the United Arab Emirates

Arabic -Speaking Client Relations Manager – Dubai

The role:

We are looking for a passionate and self-motivated professional to join our Client Relations team in Dubai.

• Develop and maintain excellent relationships with prospective and existing clients
• Responsible for activating new client leads and following up with potential clients
• Handle client inquiries and ensure that high level service is provided
• Perform personal clientele analysis and take actions as required
• Stay abreast of the latest developments, products and marketing promotions that Trading Point launches and the relevant terms and conditions; and communicate them to the clients
• Ensure compliance with the company’s legal guidelines and compliance procedures
• Provide suggestions on system enhancements
• Act in the best interest of the company at all times, and cooperate with the rest of the Client Relations team in order to perform business development
• Contribute to the team effort by achieving targeted results
• Cooperate effectively with other departments as necessary

• Degree in any business-related field
• Client handling experience in the financial services sector will be considered an advantage
• Fluent Arabic speaker with excellent oral and written skills in English
• Reliable, with integrity of character
• Outstanding communication and interpersonal skills
• Dynamic, innovative and target oriented
• Strong computer literacy
• Valid work permit required

• Attractive remuneration package plus performance related reward
• Intellectually stimulating work environment
• Continuous personal development and international training opportunities

All applications will be treated with strict confidentiality!

The Client Relations Officer oversees the entirety of the administrative process required to issue or amend trade licenses while answering all related inquiries by professional partners and clients. The role requires monitoring the CRM system and checking information accuracy to ensure processes run smoothly and applications are processed in a timely manner.
Responsibilities:

• Providing clients and professional partners with license-related information in line with organizational time-frames and guidelines
  
• Issuing quotes and providing license-related documentation to clients and professional partners
  
• Monitoring and updating the CRM system regularly when managing a portfolio of work
  
• Accurately analyzing the content of all documentation such as passports, application forms and resolutions
  
• Responding to all partners’ and clients’ emails and queries on a range of scenarios faced by licensees
  
• Delivering exceptional levels of customer service, ensuring IFZA’s reputation and integrity is maintained
  
• Fostering long-lasting business relationships with clients and professional partners
  
• Handling complaints and finding optimal solutions to ensure clients’ happiness and retention
  
• Operating closely with sales, finance, and renewals departments
  
• Performing other job-related duties as assigned by Management
  

• Full English proficiency is required
  
• Additional spoken languages are a plus
  
• Intermediate computer literacy is required e.g., MS Office
  
• Excellent customer service skills with the ability to communicate effectively on phone calls, via email, and during sporadic face-to-face interactions
  
• Strong attention to details
  
• Customer Service and Client Relationship Management experience is advantageous
  

As an employee of IFZA, you can expect:

• 24 working days as annual leave
  
• Annual flight home
  
• Life insurance plan
  
• Medical insurance plan (with the option to upgrade at your own cost)
  
• Bonus scheme (in relevant departments)
  
• Access to exclusive Fazaa discounts (applicable in participating retail stores, food & beverage outlets, fitness clubs, cinemas, theme parks, clinics, and more)
  

• Build contacts with potential clients to create new business opportunities.
• Keep prospective client database updated.
• Make cold calls for new business leads.
• Maintain knowledge of all service offerings of the company.
• Arrange meetings for senior management with prospective clients.
• Follow company guidelines and procedures for acquisition of customers, submission of proposals, etc.

• At least two years of proven experience in Auditing and Accounting firm in UAE.
• Degree in Marketing, Business Administration or similar will be preferred.
• Must possess strong customer service skills.
• Must have good negotiation skills.
• Must be able to create good presentations.
• Must have excellent interpersonal skills.
• Must be detail-oriented and an active listener.

We are recruiting for a large Investment & Wealth Services company. Our requirement is for ambitious and experienced sales people with the ability to deal with High Net Worth Individuals and increase the total Assets Under Management for the business.

• Responsible for the sales of Financial Products to individuals
• Dealing with clients via email and telephone communication
• Promoting available products and services to clients in the India market
• Developing and maintaining excellent relationships with prospective and existing clients
• Contributing to the team effort by achieving targets
• Suggest comprehensive Sales strategies in collaboration with the Business Development Officer – Sales to enhance profits
• Serves as the primary point to clients, fostering strong relationships through efficient communication, personalised support, and proactive engagement
• Stays informed about industry trends, competitive landscape and best practices and reports the same to the BDO-Sales to keep track on the market dynamics
• Stays updated on marketing promotions and their terms and conditions offered by the Company, effectively communicating them to Clients
• Efficiently addressing client concerns and resolving issues in a timely and efficient manner, escalating complex or sensitive matters to appropriate channels as needed to ensure swift resolution
• Familiarises oneself with the product portfolio and platform to navigate effectively and close the sale
• Acts in the best interest of the Company at all times and collaborates with the rest of the Sales team to promote the Company's services effectively
• Cultivates and maintains excellent working relationships with other departments, including Affiliation, Dealing, Back Office and Compliance

Desired Candidate Profile

• Bachelors/Masters Degree in any field
• Total of 3 to 5 years of experience in sales and customer service, preferably at least 1 year of experience in selling financial products
• Fluent in both English and Hindi, any other Indian language an advantage
• Reliable, with integrity of character
• Excellent customer service and personal selling skills
• Excellent organisational and analytical skills
• Confident, persuasive and ambitious
• Self – motivated with strong interpersonal and communication skills
• Ability to work independently as well as part of a team
• Ability to work in a dynamic environment and under pressure

We are recruiting for a large Investment & Wealth Services company. Our requirement is for ambitious and experienced sales people with the ability to deal with High Net Worth Individuals and increase the total Assets Under Management for the business.

• Responsible for the sales of Financial Products to individuals
• Dealing with clients via email and telephone communication
• Promoting available products and services to clients in the India market
• Developing and maintaining excellent relationships with prospective and existing clients
• Contributing to the team effort by achieving targets
• Suggest comprehensive Sales strategies in collaboration with the Business Development Officer – Sales to enhance profits
• Serves as the primary point to clients, fostering strong relationships through efficient communication, personalised support, and proactive engagement
• Stays informed about industry trends, competitive landscape and best practices and reports the same to the BDO-Sales to keep track on the market dynamics
• Stays updated on marketing promotions and their terms and conditions offered by the Company, effectively communicating them to Clients
• Efficiently addressing client concerns and resolving issues in a timely and efficient manner, escalating complex or sensitive matters to appropriate channels as needed to ensure swift resolution
• Familiarises oneself with the product portfolio and platform to navigate effectively and close the sale
• Acts in the best interest of the Company at all times and collaborates with the rest of the Sales team to promote the Company’s services effectively
• Cultivates and maintains excellent working relationships with other departments, including Affiliation, Dealing, Back Office and Compliance

Desired Candidate Profile

• Bachelors/Masters Degree in any field
• Total of 3 to 5 years of experience in sales and customer service, preferably at least 1 year of experience in selling financial products
• Fluent in both English and Hindi, any other Indian language an advantage
• Reliable, with integrity of character
• Excellent customer service and personal selling skills
• Excellent organisational and analytical skills
• Confident, persuasive and ambitious
• Self – motivated with strong interpersonal and communication skills
• Ability to work independently as well as part of a team
• Ability to work in a dynamic environment and under pressure

We are hiring for Account Manager (Client relations)

• Acting as the main point of contact between the client and the company, ensuring clear and effective communication.
• Gaining a deep understanding of the client's business, objectives, and challenges to tailor services or solutions accordingly.
• Overseeing client accounts, ensuring that projects are delivered on time, within scope, and to the client’s satisfaction.
• Developing strong, trust-based relationships with clients to foster loyalty and long-term partnerships.
• Providing clients with regular updates on project status and soliciting feedback to improve service delivery.
• Tracking account metrics and performance indicators to ensure client satisfaction and business growth.

• Excellent experience in client handling.
• Strong communication, interpersonal, and project management abilities.

About the Role

We are seeking an experienced professional to join our team as a Client Experience Director , playing a crucial role in enhancing client relationships through process improvement, collaboration, and service standards.

The successful candidate will be responsible for:

• Implementing efficient client onboarding processes and ensuring timely completion of due diligence activities.
• Delivering exceptional service against agreed standards and minimal error rates.
• Providing insights to improve processes and identifying opportunities for automation.
• Collaborating with internal stakeholders to resolve client issues and enhance overall service.

Key Responsibilities

Client Onboarding

The role requires expertise in corresponding banking relationships, including onboarding, due diligence, and client management. The ideal candidate will have a strong understanding of CBR products, sanctions screening, and Anti-Money Laundering requirements.

Skills and Qualifications

• Strong background in corresponding banking relationships.
• Good knowledge of CBR products.
• Understanding of sanctions screening and Anti-Money Laundering requirements.
• Able to resolve operational issues and handle client communications effectively.
• Meticulous, able to work quickly and accurately.
• Team player with good interpersonal skills.
• Problem solver with ability to find solutions despite challenges.

Benefits

Our Offer

We provide a competitive salary, core bank funding for retirement savings, medical and life insurance, time-off, flexible working options, proactive wellbeing support, continuous learning culture, and being part of an inclusive and values-driven organization.