3 Customer Satisfaction jobs in the United Arab Emirates
Enhance Customer Satisfaction
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Job Title: Complaints Resolution Specialist
This role involves leading continuous improvement to enhance customer service contribution to the business model, promoting positive customer perceptions and developing customer relationships. Key responsibilities include delivering quality standards and service level targets, facilitating change and promoting a culture of continuous improvement.
Key Accountabilities- Develop and implement strategies to enhance customer satisfaction and loyalty.
- Collaborate with stakeholders to identify and address operational inefficiencies and improve processes.
- Provide exceptional customer service through proactive communication and issue resolution.
- Ensure compliance with established procedures and standards while maintaining high-quality customer relationships.
- Develop skills in root cause analysis and problem-solving to drive business improvements.
- Maintain expertise in company products, services, systems, and frameworks to provide informed solutions.
To be successful in this role, you will need:
- UAE National with Family Book.
- Minimum 3 years' experience in a similar field.
- Comprehensive knowledge of client service systems, products, and processes.
- Outstanding written and verbal communication skills.
- Exceptional attention to detail and analytical skills.
- Ability to interact confidently and effectively with stakeholders across all levels.
- Strong organizational and time management skills.
- Proven ability to work independently and as part of a team.
You will be working closely with our operations team to ensure seamless delivery of excellent customer service.
At (Company Name), we value creativity, innovation, and teamwork. We are committed to providing opportunities for growth and development within the organization.
Additional Requirements
- Good understanding of our end customers' needs.
- Ability to anticipate and develop long-term solutions.
- Skilled at restoring positive customer experiences while balancing business standards with creative thinking.
Customer Satisfaction Advocate
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Job Overview
The Support Facilitator will be responsible for ensuring customer satisfaction by efficiently managing the support queue and backlog. This role requires excellent communication skills, attention to detail, and the ability to triage support requests effectively.
Key Responsibilities:- Respond promptly to customer inquiries via phone or iService.
- Evaluate iService tickets for sufficient information before passing them on to second-line support.
- Triage inquiries and determine the most suitable person to pass them to.
- Develop Standard Operating Procedures for common inquiries.
- Notify the Incident Manager of any issues hindering immediate response or customer satisfaction.
- Foster collaboration with other departments to ensure seamless iService activity.
- Support the Incident Manager in monitoring, managing, and processing iService queues.
- Provide regular reports to management and customers upon request.
- Continuously develop new skills by taking on additional responsibilities.
- A degree in IT or health-related field, or 2 years of relevant experience.
- Demonstrated friendly and professional verbal and written communication skills through prior customer service experience.
- Excellent organizational skills with a keen eye for detail.
This role offers opportunities for growth and development, as well as the chance to make a real impact on customer satisfaction.
Why This Role?This is an exciting opportunity for individuals who thrive in fast-paced environments and are passionate about delivering exceptional customer experiences.
Customer Satisfaction Ambassador
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We are seeking a Customer Experience Specialist to be the voice of our customers, ensuring their experience with our products and services exceeds expectations. As a key member of our team, you will foster positive relationships with customers, address their needs proactively, and ensure their satisfaction with every interaction.
Key Responsibilities- Engage with customers via various channels (phone, email, chat) to provide exceptional service and support
- Actively listen to customer feedback to understand their needs and sentiments, providing solutions that enhance their experience
- Develop and implement strategies to improve overall customer satisfaction and loyalty
- Collaborate with other teams, including technical support and product development, to advocate for customer needs and relay insights
- Monitor customer satisfaction metrics and trends to identify areas for improvement
- Conduct customer outreach initiatives, including surveys and follow-up communications, to gather feedback
- 2+ years of experience in customer service or customer support roles
- Strong interpersonal and communication skills with a passion for fostering customer relationships
- Ability to empathize with customers and provide effective solutions to their concerns
- Proficiency in using customer relationship management (CRM) tools
- Demonstrated problem-solving skills and ability to work independently
- Strong organizational skills and attention to detail
- Willingness to learn and adapt to new challenges in a fast-paced environment
- Proficiency in both Arabic and English
- Familiarity with government service standards and customer happiness initiatives
- Mid-senior level position in an IT Services company
- Full-time employment in Information Technology
- This role is ideal for individuals who are passionate about delivering exceptional customer experiences
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