1 838 Customer Satisfaction jobs in the United Arab Emirates

Job Overview:

ServiceNow is seeking a highly motivated and professional individual to join our Support Account Management (SAM) Services team.

This role plays a critical part in delivering world-class customer satisfaction, helping ServiceNow change the way people work.

As a SAM, you will be responsible for delivering both proactive and reactive services, acting as a central point of contact for all support-related activities.

• Present to all levels of management, including C-Level stakeholders.
• Use industry leading software management tools to identify potential degradation of service issues and mitigate or resolve business impacting events for customers.
• Understand and align ServiceNow applications, features, and benefits with customer needs to deliver business value and solutions.
• Drive regular scheduled customer conference calls and meetings to ensure timely updates on all open cases, changes, problems, and ongoing projects.
• Facilitate summary status reports, including monthly performance reviews and quarterly service reviews.
• Act as a facilitator between customers and ServiceNow regarding mandatory upgrades, patches, and security requirements.
• Manage, document, and report on performance against service level agreements (SLA's).
• Drive continual improvement for the customer and their environment through trend analysis and partnering with the internal account team.
• Review open cases, problems, and changes communicating aligned priorities to assigned ServiceNow teams to ensure timely response and resolution.
• Escalate customer impacting business critical issues.

• Experience leveraging AI in decision-making, problem-solving, or process integration.

• Excellent written and oral communication skills.

• Technical support experience.

• Fundamental understanding of ITSM in enterprise environments and global deployments.

• Ability to interact with all levels of management.

• Working knowledge of ITIL incident, problem, and release management processes and procedures.

• Broad technical understanding in a cloud software environment.

• Growth and collaborative mindset.

• Comfortable working with tight schedules and fast-paced environments.

Optional: ServiceNow platform knowledge, project management capabilities, or service delivery account management experience.

• Flexible work culture to balance work and life.

• Parental leave programs.

• Childcare and caregiving benefits.

• Learning experience platform and tuition reimbursement program.

• Global cross-functional mentoring program.

• Team building activities, employee belonging groups, volunteering, and community outreach programs.

Global well-being days, flexible work schedule.

• Industry leading salary and competitive benefits package.

ServiceNow strives to create an accessible and inclusive experience for all candidates. If you require accommodations, please reach out to us.

ServiceNow is an equal opportunity employer and welcomes diverse talent.

This is an exciting opportunity for a skilled merchandiser to drive sales through effective product promotion, provide expert advice on product selection, and build strong relationships with key personnel to ensure customer satisfaction.

• Drive sales by promoting products effectively to customers
• Provide expert advice on suitable products and maintain stock levels
• Maintain good relationships with key personnel to satisfy customers

• Proven experience in merchandising or similar role
• Strong communication skills
• Understanding of market trends and consumer behavior
• Collaborative skills to work with various teams
• Experience with visual merchandising techniques
• Organized, detail-oriented, and time management skills

Apply today if you have the required qualities and experience.

This is an exciting opportunity to join a global, mission-driven team as a Customer Success Manager.

The ideal candidate will have 5+ years of experience in customer success or support roles, preferably in SaaS, IoT, or Smart Home/PropTech. They will be responsible for ensuring the smooth onboarding and ongoing engagement of clients across residential, commercial, and hospitality sectors.

Key Responsibilities:

• Own and improve the customer lifecycle from onboarding to renewal.
• Deliver exceptional technical and non-technical support through various channels.
• Build scalable onboarding and training processes.
• Manage and mentor support engineers and success agents.
• Monitor and report on customer health scores and satisfaction metrics.
• Act as the internal voice of the customer, partnering with Product and Engineering on feature feedback and issue resolution.
• Lead implementation of customer self-service resources and knowledge bases.
• Handle escalations and critical customer issues with urgency and empathy.

Requirements:

• 5+ years of experience in Customer Success or Support roles, preferably in SaaS, IoT, or Smart Home/PropTech.
• Proven track record in reducing churn and increasing customer satisfaction.
• Experience with customer journey mapping and lifecycle strategy.

Benefits:

• Work with a global, mission-driven team.
• Remote-friendly culture with flexible hours.

We are looking for a talented individual who is passionate about delivering exceptional customer experiences. The successful candidate will be a strong communicator with excellent interpersonal skills and a customer-first mindset.

Job Role: Enterprise Customer Success Manager

The Enterprise Customer Success Manager role is pivotal in driving customer success as a strategic department, focusing on reducing risk and churn, facilitating adoption of new products or services, and supporting expansion within existing accounts.

This role involves developing strong relationships with assigned customers, providing them with an exceptional experience navigating our offering. This entails clearly understanding customers' objectives, aligning expectations, suggesting additional services or product capacity to increase loyalty, alleviate pain points, and help draw and deliver on an appropriate collaboration roadmap.

The Customer Success team is expanding to offer tailored interactions across our product portfolio. CSMs specialize in one of three segments:

• Mass - SMEs or large businesses starting their journey with us
• Focus - Large companies with established Annual Recurring Revenue (ARR)
• Step Growth - a selection of high-potential customers

All CSMs contribute to business support at the company level for all remaining, not-yet-assigned customers (Tech segment), including our Store customers, through campaign management and customer requests.

• Develop trust with assigned customers and provide them with the best possible experience navigating our offering.
• Clearly understand customers' objectives, align expectations, suggest additional services or product capacity to increase loyalty, alleviate pain points, and help draw and deliver on an appropriate collaboration roadmap.

Please note that all details about our company have been removed from this job description.

The role of a Customer Service Supervisor is pivotal in driving customer satisfaction and loyalty.

This key position oversees the customer service team, ensuring seamless communication with clients and customers, while fostering a positive working environment.

You will be responsible for managing customer-related issues, implementing effective strategies to enhance customer experience, and shaping the organization's approach to customer service.

• Lead the customer service team in delivering high-quality support and service.
• Develop and implement policies and procedures to improve service delivery.
• Monitor team performance metrics and provide regular feedback and coaching to team members.

Key responsibilities include handling escalated customer inquiries, conducting training sessions, analyzing customer feedback, and collaborating with other departments to address customer needs.

The ideal candidate will possess a Bachelor's degree in Business Administration or a related field, have at least 3 years' experience in a customer service role, and 1 year in a supervisory position. Strong leadership skills, problem-solving abilities, and proficiency in customer service software and Microsoft Office Suite are essential.

The Customer Experience & Operations Specialist's primary responsibility is to provide an outstanding experience to ruya customers, by supporting Customer Service and Operations teams. They will interact with customers across a variety of channels (primarily digital, but also in the Community Centre), handle back-end processes, and take end-to-end ownership for helping our customers.

Key responsibilities:

• Drive customer satisfaction through exceptional service. Deliver resolution to requests and issues through a variety of channels, by actively listening to understand the customer's needs.
• Take full ownership of providing resolution to customers
• De-escalate situations involving dissatisfied customers, offering assistance and support with service recovery to clients if needed.
• Ensure strong accuracy and efficiency while handling back-office processes
• Develop a strong, value-added relationship with current and prospective customers by engaging in conversations that uncover their current and future financial needs.
• Increase customer satisfaction scores by consistently providing top-notch service that anticipates, and resolves needs seamlessly.
• Achieve customer loyalty as a key driver of sustainable growth, through client retention policy and tools.
• Striving for continuous learning and development to enhance skills and knowledge and attend assigned trainings.
• Supporting the bank's growth and scaling by participating in customer journey and process development, product and feature launches and systems enhancements
• Handling customers from all segments (including VVIP) for support on all products and offerings.
• Support a secure and ethical culture at Ruya, actively participate in all dual-control functions and uphold the code of conduct, ensuring transparency and risk mitigation.

Job Requirements:

• Graduate with Bachelors degree
• Internship / work experience is strongly preferred
• Possesses excellent oral and written communication skills, sales and customer service skills.
• Demonstrates meticulous attention to detail and troubleshooting abilities.
• Exhibits strong interpersonal skills and exceptional organizational skills.
• Demonstrates effective problem-solving abilities and ownership capabilities

The Customer Service Coordinator role is responsible for supporting the execution and delivery of a bespoke customer service program in a specific mall. The position ensures smooth day-to-day operations of the information desk, providing services of the highest level to customers.