1 Customer Satisfaction jobs in the United Arab Emirates
Optimize Customer Satisfaction
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Job Description
As a Customer Experience Performance Specialist, you will be critical in shaping and optimizing customer compensation policies through deep data analysis and behavioral insights.
- Provide quantitative insights to support CX Operations and Policy teams, helping drive deep-dive analysis on customer compensation behavior across regions and segments.
- Monitor trends in usage, redemption, misuse, and eligibility to recommend policy refinements.
- Identify anomalies or patterns of abuse in compensation and refund behaviors.
- Support A/B testing and experimental design to assess the impact of policy or process changes.
- Quantify the impact of compensation initiatives on customer retention, order frequency, and cost.
CX & Compensation Performance Monitoring
- Track and report on CX and compensation-related KPIs in weekly/monthly business reviews.
- Build and maintain dashboards that provide real-time visibility into compensation performance and customer behavior.
- Ensure transparency of key metrics across regions, highlighting risks, improvements, and actions.
- Partner with markets and product teams to improve data accuracy and tracking mechanisms.
Strategic Compensation Projects & Policy Support
- Support the design and implementation of compensation-related initiatives, including business cases for new compensation/CX interventions or policy updates.
- Collaborate with Policy, Fraud, and Product teams to evaluate and mitigate misuse or inefficiencies in the current setup.
- Drive quantitative recommendations that balance customer satisfaction with business efficiency.
Key Responsibilities
- Bachelor's or Master's degree in Business, Data Analytics, Economics, Statistics, or related field.
- ~5 years experience in data analytics, business intelligence, or performance management — preferably in e-commerce, CX, or compensation-related roles.
- Strong proficiency in Excel; ability to manage and analyze large datasets. Experience with SQL and BI tools (e.g., Looker, Tableau) is highly preferred.
Required Skills & Qualifications
- Strong analytical and critical thinking skills; comfortable navigating ambiguity and turning data into clear insights.
- High attention to detail; ability to detect subtle behavioral trends and anomalies.
- Excellent communication skills; able to present complex findings clearly to non-technical stakeholders.
- Proactive, self-driven, and capable of working across teams to drive cross-functional alignment.
Benefits
- Opportunity to work in a dynamic environment with exciting projects.
- Professional and personal growth opportunities.
- Parental leave.
- Healthcare and gym membership benefits.
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