118 Customer Satisfaction jobs in the United Arab Emirates

Are you passionate about customer journey?
If so, we have a remarkable opportunity for you! Based in the vibrant city of Dubai, but with the flexibility of a global reach, our client is a leading entity specialized in FinTech solutions and pioneering technology.

This role is all about being the go-to person for ensuring an exceptional client experience, every single day. You’ll monitor all platforms, chatbots, and onboarding processes to spot delays, address client concerns, and track who’s excelling (and who isn’t). Your mission? Keep clients happy by prioritizing the features they need most and identifying areas of improvement. Every day, you’ll report on bugs, issues, and challenges that need fixing, while working to create smooth, simple, and hassle-free interactions for clients. From pinpointing UI glitches to tackling usability problems, you’ll play a key role in enhancing the overall client journey.

The Customer Experience Officer will proactively enhance and optimize the customer journey across all business lines. Reporting directly to the Chief Strategy Officer and Chief Customer Officer, this role involves strategic coordination with compliance, legal, finance, sales, Salesforce team, customer support and other teams to consistently advocate for client needs and satisfaction

What your responsibilities will include:

• Craft and manage seamless, end-to-end customer journeys that deliver exceptional user experiences every time.
• Bring teams together! Collaborate across compliance, legal, finance, sales, and customer support to ensure everyone is aligned and communicating effectively.
• Keep things running smoothly by auditing customer-facing platforms, spotting potential issues, and resolving them before they impact the user experience.
• Build customer feedback loops and use data-driven insights to refine strategies and improve product offerings.
• Be the voice of the customer—advocate for their needs, influence strategic decisions, and help foster a culture that prioritizes client satisfaction.
• Stay on top of success metrics like CSAT and NPS, keeping a close eye on what’s working and what needs improvement.
• Work closely with IT teams to enhance UI/UX and implement features according to customers needs.

Qualifications:

• At least 3-4 years experience in a similar role
• Experience with digital retail products
• Deep expertise in designing and optimizing customer journeys for leading SaaS, digital entertainment, fintech, and high-growth platforms like Netflix, Spotify, Revolut, Robinhood, Stripe, and Salesforce.
• A proven history of championing customer advocacy, driving complex, cross-department initiatives to deliver impactful results.
• Advanced skills in Salesforce and customer analytics, turning data into actionable insights that enhance the customer experience.

Preferred Qualifications:

• Excellent analytical, organizational, and communication skills
• High attention to detail and ability to work independently

Joining us means you'll enjoy:

• A vibrant and innovative work culture encouraging creativity and teamwork.
• Vast opportunities for professional advancement and skill enhancement.
• Flexible work arrangements and the potential for international work exposure.
• Permanent contract or B2B contract

We are an equal opportunities employer and welcome applications from all qualified candidates.

HEAD OF CUSTOMER EXPERIENCE UAE DUBAI ( MUST BE In DUBAI RIGHT NOW)

Roles and Responsibilities

To manage and inspire the Customer Engagement Team and your peers in other departments to elevate the customer service across all channels, above and beyond accepted industry standards.

Reporting Operations Director

• To manage the processing and quality control of all orders, setting and managing the team to meet internal KPI’s.
• Maintain the highest levels of customer communication across all channels with a view to hitting 100% first call resolution
• Manage the process for undelivered items aspiring to a 0% return rate
• Constantly monitor and improve the returns and cancellations process with a view to ensuring that returns are picked up and processed within 48 hours
• Collaborate with other departments (Content/Buying) to ensure that up to date customer feedback is being used to constantly enhance our service offering and customer service.
• Set and aim to exceed industry standard service levels for call responses (80%)
• Proactively seek ways to continuously enhance customer service levels through all call centre processes
• Liaise with other departments to access and analyse Inbound and Outbound data with a view to ongoing performance improvement and to set, manage and drive stretch KPI’s for customer service.
• To create operational processes which enable the CEM to focus on strategic engagement with our customer base that will move the customer service beyond a reactive point of contact.
• To Inspire, train, and motivate members of the Customer Engagement to constantly improve and develop both themselves and the customer service.
• To evangelise across all teams, including the Senior Management Team, the value and importance of customer orientation.
• Support and advise on the implementation of new processes and workflow through Warehouse and delivery operations to constantly ensure all supply chain processes are aligned with delivery of a superlative customer service.

Experience 6 - 12 Years

Salary 50 Lac To 1 Crore P.A.

Industry ITES / BPO / KPO / LPO / Customer Service

Qualification Other Bachelor Degree

• Good Communication
• Customer Care Executive
• Customer Advisor
• BPO
• Telecaller
• Telesales
• Walk in

About Wahed:

We have a passion to reduce financial inequality and exclusion by building world leading financial products and services aimed at giving access to all. We are a New York headquartered Financial Technology (FinTech) company focused on serving values-based (shariah compliant) digital financial services to retail clients globally, starting with wealth management. We have an impressive global team aligned with this purpose and are looking for trail blazers in their fields that will take our customer delivery to new levels. We can promise you a digital first and truly international culture, as well as a fascinating immersion into the world of FinTech and Islamic finance.

The Client Support Agent will be responsible for ensuring that all clients receive the support and attention they require, while also proactively finding new ways to improve our processes. This will not be a typical client support role. Although responding to LiveChat, support emails and calls will be a vital part, the candidate will also need to show creativity to come up with solutions that enable us to reach our end goal in less time, which is to onboard clients in a seamless manner.

• First point of contact for our clients on live chats, calls and support emails
• Ensures that all communication is compliant with financial regulations. This is absolutely top priority
• Comfortable in taking full ownership of client experience and support
• Candidates will be trained to be able to provide the necessary support to clients without breaching any regulatory restrictions. The candidate must always follow best practices
• Responsible for managing client complaints and responding to client inquiries by coordinating with the different teams and area owners (operations, product, marketing etc)
• Ensures that open tickets are closed within the approved SLA’s
• Proactively find new ways to improve efficiency and overall processes
• Provide regular updates and reports to management on performance
• Ability to multitask and meet tight deadlines

• Excellent English writing and speaking skills
• 2-4 years of work experience preferably in Customer services
• Available to work evenings and weekends as per the schedule/shift rotation
• Previous experience in CRM systems like Zendesk is a plus

Overview

We are looking for a dedicated and customer-focused Customer Support Officer to join our team. The ideal candidate will be responsible for assisting customers with their inquiries, resolving issues, and ensuring a positive customer experience.

1. Customer Assistance: Provide prompt and courteous assistance to customers via phone, email, and chat, addressing their inquiries, concerns, and requests.
2. Issue Resolution: Effectively resolve customer issues, complaints, or product-related problems while adhering to company policies and procedures.
3. Product Knowledge: Develop and maintain a deep understanding of our products/services to provide accurate information and advice to customers.
4. Documentation: Maintain accurate and detailed records of customer interactions, including the nature of the inquiry and the resolution provided.
5. Feedback Handling: Collect and document customer feedback and suggestions, sharing this valuable information with relevant departments to improve products and services.
6. Quality Assurance: Ensure the quality of service meets or exceeds company standards by adhering to established support processes and guidelines.
7. Team Collaboration: Collaborate with other customer support team members and departments to resolve complex issues and share best practices.
8. Training: Stay up-to-date with product knowledge and customer support best practices through regular training sessions and resources.

• High school diploma or equivalent (Bachelor's degree in a related field is a plus).
• Previous experience in a customer support role is preferred but not mandatory.
• Excellent communication skills, both written and verbal.
• Empathetic and patient approach to handling customer inquiries and complaints.
• Strong problem-solving skills and the ability to think on your feet.
• Proficiency in using customer support software and tools.
• Ability to work well in a team and adapt to a fast-paced environment.
• Strong attention to detail and organization.

• Competitive salary.
• Health and dental insurance.
• Professional development opportunities.
• Friendly and collaborative work environment.
• Opportunities for career growth within the company.

If you are a dedicated and customer-oriented individual ready to contribute to our mission of providing exceptional customer support, please submit your resume and a cover letter explaining why you are the right fit for this role.

As a Customer
Success Analyst, you will be responsible for resolving customer care queries
around transaction-related issues, account issues, and product understanding
issues as the first point of contact for our corporate customers. You will
address customer queries while navigating multi-geography complexities,
including regional regulatory nuances and time zone differences. All this
should be done displaying professionalism, exercising agility, adapting
behavior, and implementing feedback.
You will also work cross-functionally with other verticals to
address customer case queries, refine customer query handling and enable
closed-loop feedback for better engagement and continuous improvement.
Additionally, you’ll coordinate with financial service providers across regions
on a case-by-case basis, to resolve escalated issues, ensuring alignment with
established protocols. You will compile and update performance summary KPIs
(e.g., resolution rates), to ensure consistency in performance and scope for
improvement. You will leverage the required tools and performance metrics to
ensure a data-driven approach to customer service excellence.
·
Key daily
activities around customer servicing in the region for corporate customers will
require the analyst to:
o Address and provide the best possible solution on a first contact
resolution basis for queries pertaining to transaction issues (issues during or after the transaction, any issue
with an ongoing transaction), account-related issues ( issues with customer account access), platform/technical issues
(issues with accessing or using the platform) or basic product understanding
(confusion about platform features, terminology, or layout)
o Respond to customer queries with a sense
of urgency, in line with policy guidelines
o Provide multi-channel support to customers and escalate complex
issues across geographies, ensuring consistent service delivery
o Use various tools and software for swift query resolution
·
Develop a
thorough understanding of the customer servicing module and maintain up-to-date
knowledge of the platform’s features and functionalities
·
Monitor emails, call and chat inquiries from customers along with key
progress/update on each
·
Collaborate
with relevant teams, as needed, to gather additional details for effectively
addressing customer queries. Support the closed-loop feedback process by
working with Product, Operations & Administrative Services, Technology, and
Client Coverage & Advisory teams to enhance customer engagement and
identify potential improvements
·
Provide/upload
daily reports on key customer service metrics, including region-specific trends
and escalations (e.g., first response time) to ensure performance consistency
and efficiency
·
Escalate
complex customer care issues on an urgent basis to the relevant stakeholders in
alignment with regional protocols and compliance standards
·
Question
existing practices and drive innovation to in user support strategies and
operational processes
·
Always act as
an ambassador for DP World when working; promoting and demonstrating positive
behaviors in harmony with DP World’s Founder’s Principles, values and culture;
understanding and following DP World’s Code of Conduct and Ethics policies
·
Perform other
related duties as assigned
* Qualifications *
·
A bachelor’s
degree along with prior experience (1-2 years) in a customer-facing role in the
financial services or payments industry
·
Proficiency
in English and the relevant regional language(s)
·
Experience
working with customers across multiple geographies or in a global team is
highly desirable
·
Exceptional
verbal, written, social and interpersonal skills, as well as expertise in
building long-term strategic relationships
·
Skilled and
experienced at understanding customers’ issues and recommending appropriate
solutions
·
Strong client
services orientation: listening, critical thinking, analytical skills, and a
high degree of empathy
·
Ability to
thrive in a multi-tasking environment and can adjust priorities on-the-fly
while still having the ability to focus on details
·
Ability to quickly
adapt to new tools, processes, and customer engagement strategies
·
Experience
working in a digital payments company or fintech involved in cross border
transaction would be a plus

·
Experience
working in a B2B setup would be a plus

The Customer Support Representative will be the first point of contact for customers, ensuring exceptional service by addressing inquiries, resolving complaints, and providing accurate information regarding company products and services. The role requires strong communication skills, patience, problem-solving ability, and a customer-first mindset.

Handle inbound and outbound calls, emails, and chat support to assist customers with queries and requests.

Resolve product or service-related issues promptly while maintaining professionalism and empathy.

Record and update customer interactions, feedback, and resolutions in the CRM system.

Escalate complex or unresolved issues to the appropriate team or supervisor.

Maintain a high level of product knowledge to deliver accurate information and support.

Achieve performance metrics including response time, resolution time, and customer satisfaction scores.

Follow up with customers to ensure satisfaction and maintain strong relationships.

Adhere to company policies, compliance guidelines, and service-level agreements.

Provide suggestions for process improvements and contribute to a positive team environment.

Bachelor’s degree or diploma in any discipline.

Proven experience (1–3 years) in customer support, call center, or client service roles.

Fluency in English (both spoken and written). Knowledge of Arabic or Hindi/Tamil/Malayalam will be an added advantage.

Excellent verbal and written communication skills.

Strong interpersonal and problem-solving abilities.

Proficiency in MS Office and experience with CRM/ticketing tools.

Ability to multitask, prioritize, and work effectively under pressure.

Active listening skills with patience and empathy to handle customer concerns.

Strong teamwork and collaboration abilities.

Location: EMEA

Team: Customer Support

Role: Technical Customer Support (EMEA - Arabic Speaker)

Mode: Remote

Founded in Hong Kong in early 2017, Respond.io is a pioneering Business Messaging platform that seamlessly unifies customer communication across instant messaging, web chat, and email. Our excellence has been recognized by G2 and honoured with the SME100 Award, underscoring our rapid growth and innovative solutions. Operating in 127 countries and dominating key markets in LATAM, EMEA, and APAC, we serve an impressive roster of industry-leading clients.

Our workforce is a testament to our global reach, with remote workforce and employees from all around the world, contributing to our diverse and inclusive culture. At Respond.io, we are not just a platform—we are a movement, pushing the boundaries of customer communication for tech-savvy organizations worldwide. Join us, and be part of a team that is shaping the future of business messaging!

At Respond.io, Technical Customer Support are pivotal to our company’s success. You will be the go-to resource for our valued customers to obtain clarification when needed, provide best solution, and support any technical matters. In this role, your main priority is to drive excellent support and maintain customer satisfaction.

• Deliver high-quality support to customers of our SaaS product
• Communicate and respond to varied technical business solutions to customers in a team environment, using our shared inbox tool to assist with customer inquiries
• Resolve customer inquiries in a timely manner using full understanding of the product value, functions, features, and customer’s business needs
• Monitor common customer questions/concerns and partner with cross-functional teams to suggest solutions
• Empower customers to self-serve and help users navigate our on-demand success resources
• Work collaboratively across teams — Customer, Marketing, Product, and Tech — to solve complex problems
• Provide customer support via multiple channels including chat, and video calls

• 2+ years of experience in a Customer Support role preferably in a SaaS or IT company
• Experience in at least one of the following : API integrations, WhatsApp API, or Agentic AI
• Excellent communication skills in Arabic and English, and the proven ability to understand customer’s inquiries
• Ability to clearly explain complex ideas verbally and in writing
• Ability to dig deeper to uncover customer’s true objectives
• High level of empathy - it’s important for our Customer Support Associate to be a good person to peers and customers
• Able to work in a fixed shift
• Team-oriented mindset with a “thirst for more” attitude — always eager to learn, improve, and take on new challenges

• You will become part of an amazing culture with smart, collaborative teammates who actually care about each other's growth and success.
• You will grow more here than you would anywhere else, that is a promise.
• Virtual events like Talent Shows, Among Us nights, and online game sessions to keep the fun going, no matter where you are!
• We offer a highly competitive compensation package.
• You'll receive a medical allowance to support your health and wellness needs.
• Flexible working environment that fit your lifestyle, wherever you're based.

Company Description

Veremark is a global HR tech scale-up on a mission to help the world trust faster.

We started with background and reference checking, pioneering an entirely new approach through Verepass – a blockchain solution which facilitates instant verification by enabling candidates to own, manage, and share their securely-held and verified career credentials.

We launched our second product in 2024 – a Whistleblowing platform with end-to-end encryption enabling employees to report issues safely and anonymously.

Recognised as one of the fastest-growing UK and European startups, Veremark has earned a place in Deloitte Fast 50 / 500, Sifted 100, Future Fifty 2.0, FT1000, and TECH5 – testament to our innovative approach and rapid growth journey.

We are seeking an experienced and strategic Global Customer Support Manager to lead our support operations and elevate our service experience for both clients and candidates. This role is central to ensuring that every inbound interaction is resolved efficiently, while also driving proactive improvements through data, insights, automation, and content. You will play a key role in improving retention and growth, especially within our non-account managed client base.

Responsibilities

Customer Support Leadership

• Lead, manage, and scale a high-performing global customer support team across multiple time zones.
• Oversee all client and candidate inbound queries across multiple channels (e.g., email, live chat, helpdesk). Determine the allocation of resources across each.
• Ensure high standards of responsiveness, professionalism, and customer satisfaction in every interaction.

Performance Measurement & Optimisation

• Define and track key performance indicators (KPIs) including response time, resolution time, CSAT, and first contact resolution.
• Use real-time dashboards and periodic reports to monitor performance and make data-driven decisions.
• Conduct regular team reviews and coaching sessions to drive continuous improvement.

Insights & Content Development

• Identify recurring themes and trends from customer interactions.
• Collaborate with Product, Marketing, and Knowledge Management teams to develop
• FAQs, help center articles, automated responses, and onboarding materials to pre-empt and reduce support volumes.
• Build and maintain a living content library that empowers users to self-serve.

Process Innovation & Automation

• Identify opportunities for automation using tools such as chatbots, AI-driven ticketing systems, and workflow automation platforms.
• Work closely with engineering and product teams to implement scalable support solutions.
• Optimise internal workflows to improve agent productivity and operational efficiency.

Revenue Growth Support

• Support the growth of the non-account managed client revenue base by delivering an outstanding support experience that drives retention and upsell opportunities.
• Partner with Marketing and Sales to identify support-led customer engagement tactics (e.g., onboarding support, feature education).
• Implement feedback loops that inform product and service improvements for long-tail clients.

Essential:

• Proven experience in a customer support leadership role, ideally within a tech-enabled service business.
• Demonstrated success in managing high-performing global support teams.
• Deep understanding of support technologies, ticketing systems, and customer communication tools (e.g., Hubspot, Zendesk, Intercom, Freshdesk).
• Strong analytical skills; comfortable with data analysis and performance reporting.
• Proven experience building and managing support content and self-service knowledge bases.
• Excellent written and verbal communication skills.
• Passionate about delivering exceptional customer experiences.

Preferred:

• Experience in background screening, HRTech, or B2B SaaS industries.
• Familiarity with customer success strategies for long-tail or non-managed accounts.
• Knowledge of automation tools and AI integration in customer support.

We are a global scale-up with ~200 people spread across the world. We value Trust, Integrity, Data and Experience in everything we do – from the way we collaborate to the products we create.

Having been ranked in Deloitte Fast 50 UK / Fast 500 EMEA, Sifted 100, Future Fifty 2.0, FT1000, and TECH5, we’re looking for brilliant people, fast thinkers and passionate change-drivers to help shape the future of background screening and HR technology.