What Jobs are available for Customer Service & Helpdesk in the United Arab Emirates?

Dubai Career Level: Mid Career (2+ years of experience)
Education: Bachelor's Degree
Full time 1 week ago

Positions: 1
No. of Application: 0
Job Views: 0

The job holder will be primarily responsible for coordinating & assisting Tradesman/workers for carrying out periodic site/maintenance work progress in all day-to-day activities, ensuring all technical works in accordance with specification and the project management manual. First line manager of staff from all disciplines employed on contracts.

• Provide a friendly and professional point of contact for customers for any queries or concerns.
• Handle incoming calls and manage outgoing calls as required.
• Liaise with wider team members to ensure the best resolution, consistent with the contract.
• Completing administration tasks that relate to the contact, including assigning contract colleagues and sub-contractors to service requirement tasks, payroll, general admin etc.
• Liaise with relevant Contract staff and subcontractors in relation to all aspects of service desk requirements and ensure that required information is returned in a timely manner.
• Respond to queries, amend data, and re-issue tasks as required.
• Work closely with Contract/Facilities Managers to develop and enhance the quality of service and reporting processes.
• Carry out monitoring of CAFM (MRI /Maximo/MS Dynamics) data to ensure that Helpdesk work orders have been accurately created, assigned, prioritised and categorised in line with contractual KPI's and SLA's.

• Graduate Diploma/ITI with 8 years’ Experience in the FM field.
• At least 4 year's experience in a helpdesk role.
• Good Knowledge of all elements of FM services both Hard and Soft.
• Fluency in English and Arabic and additional Language is a plus.

The candidate will be responsible for:

1. Serving as the primary point of contact for the customers and all internal Galaxy offices.
2. Relationship management with customers and developing an understanding of their business needs.
3. Managing the end-to-end process of air export movement, by working closely with the customer and internal stakeholders.
4. Proactively tracking the shipments and notifying the customers whenever required.
5. Communicating the changes/deviations from the earlier devised plan, post discussion with the team, to avert risks in routing or movement.
6. Resolving customer issues by engaging suitable stakeholders.
7. Monitoring booking trends and following up with customers to increase sales and optimize the customer service experience.
8. Maintaining accurate records and documentation and ensuring compliance with all relevant regulations and standards.

Job Type: Full Time

Job Location: Dubai

Basic required skills:

• Excellent communication and interpersonal skills.
• Fluent in Hindi and English (oral and written).
• Computer literate.
• Familiar with MS Office tools.
• Familiar with international logistics and freight forwarding (ocean/air & import/export).

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Dubai

An Insurance Claims Specialist is responsible for managing insurance claims related to motor and various non-motor risks such as property, liability, engineering, workmen’s compensation and other specialized insurance products.

• Process and evaluate Motor/ Non-motor insurance claims in a timely manner.
• Liaise with claims adjusters, underwriters, and assessors to ensure the legitimacy of claims.
• Coordinate inspections, assessments, and investigations to evaluate claim validity.
• Communicate with clients regarding claim status and guide them through the process.

Customer Support:

• Handle inquiries from clients regarding motor/non-motor insurance claims.
• Provide claims assistance including documentation.
• Build strong relationships with clients to ensure long-term retention and satisfaction.

Compliance:

• Ensure that all motor/non-motor claims processes comply with legal and regulatory requirements.
• Stay updated on relevant legislation, market trends, and insurance regulations.

An Insurance Claims Specialist is responsible for managing insurance claims related to motor and various non-motor risks such as property, liability, engineering, workmen’s compensation and other specialized insurance products.

• Process and evaluate Motor/ Non-motor insurance claims in a timely manner.
• Liaise with claims adjusters, underwriters, and assessors to ensure the legitimacy of claims.
• Coordinate inspections, assessments, and investigations to evaluate claim validity.
• Communicate with clients regarding claim status and guide them through the process.

Customer Support:

• Handle inquiries from clients regarding motor/non-motor insurance claims.
• Provide claims assistance including documentation.
• Build strong relationships with clients to ensure long-term retention and satisfaction.

Compliance:

• Ensure that all motor/non-motor claims processes comply with legal and regulatory requirements.
• Stay updated on relevant legislation, market trends, and insurance regulations.

Posted On 25 Jun, 2025

Type: Retail Banking

Job Category: Retail Banking

Job Purpose

Demonstrate proficiency in responding to incoming contacts and making outbound calls at the assigned workplace. Handle inquiries, complaints, fault reports, and service requests of routine nature with minimal supervisory support. Attend to complex/non-routine issues in consultation with the supervisor. Follow-up and seek feedback from customers/callers, interfacing with concerned sections/divisions/units as required. Comply with prescribed policies, operating procedures, and quality standards to ensure customer satisfaction. Attend to shift duties as assigned to ensure continuity in contact centre operations. Exhibit tact, diplomacy, and courtesy when dealing with customers' calls/inquiries.

Key Accountabilities

• Answer inbound calls and assist customers with inquiries, questions, and complaints, providing high-standard professional customer service.
• Handle routine incoming contacts/emails with minimal supervision; escalate recurrent or complex issues as needed.
• Demonstrate politeness, poise, dignity, and emotional maturity. Handle difficult callers with tact and sophistication. Manage calls effectively, with empathy and assertiveness where needed.
• Achieve pre-set targets related to service quality, productivity, and data capture.
• Conduct outbound calls, participate in telemarketing and surveys, interface with identified customers, capture responses, and assist in follow-up.
• Record call details accurately into bank applications.
• Report customer feedback for continual product and service improvement.
• Use scripting effectively and suggest changes for improvement.
• Participate actively in team development to foster an effective and positive work environment.
• Proactively suggest process improvements and service enhancements.
• Ensure compliance with consumer protection standards, including fair treatment, accurate information, prompt responses, data protection, and reporting suspicious activities.
• Understand and adhere to risk frameworks and associated procedures.
• Demonstrate thorough knowledge of Consumer Protection Regulations and bank standards for fair treatment, ethical conduct, and complaint resolution. Continuously improve knowledge and provide input on bank policies.

Qualifications, Experience & Skills

• Minimum 2 years of experience in a similar role and industry.
• Proficient in MS Office.
• Fluent in English and Arabic.

Interested candidates should email their applications.

Sharjah Islamic Bank (SIB), established in 1975, provides banking services to individuals and companies. Originally founded as National Bank of Sharjah, it transitioned to Islamic banking in 2002, offering a wide range of Sharia-compliant retail, corporate, and investment services across the UAE.