What Jobs are available for Customer Service & Helpdesk in the United Arab Emirates?

Showing 62 Customer Service & Helpdesk jobs in the United Arab Emirates

Customer Service Manager Petra Mechatronics

Dubai, Dubai Petrame

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Job Description

  • Job Title: Customer Service Manager
  • Job Ref: CS-MGR-
  • Opening: 1
  • Career Level: Manager / Mid–Senior Level
  • Location: Dubai – UAE
  • Hybrid (Onsite and Remote) / Flexible Location: Option available for senior, highly skilled, and experienced applicants.
  • Education: Bachelor’s degree in Business Administration, Management, or related field.
  • Experience: 5–8 Years in customer service, with at least 2 years in a supervisory or managerial role.
  • Industry Focus: Weighing Equipment, Lifting & Material Handling, Mechatronics, and Industrial Automation.
Introduction

We are seeking a Customer Service Manager to lead our customer support division, ensuring exceptional service delivery, efficient complaint resolution, and a seamless customer experience. This role requires a strong leader who can build, manage, and improve customer service operations in line with company standards and industry best practices.

Responsibilities
  • Lead and manage the customer service team to deliver professional, efficient, and high-quality support.
  • Develop and implement policies, procedures, and service standards.
  • Oversee inbound and outbound customer interactions across phone, email, and digital channels.
  • Resolve escalated issues and maintain strong customer relationships.
  • Monitor customer feedback, satisfaction, and response times to ensure service excellence.
  • Collaborate with sales, technical, and operations teams to ensure smooth customer experiences.
  • Recruit, train, and coach customer service staff.
  • Prepare regular reports on customer service performance and recommend improvements.
  • Implement technology and CRM tools to optimize support processes.
Qualifications
  • Bachelor’s degree in Business Administration, Management, or related field.
  • 5–8 years of experience in customer service, with at least 2 years in a leadership/managerial role.
  • Strong leadership and problem-solving skills.
  • Excellent communication and interpersonal skills.
  • Experience with CRM systems and customer support tools.
  • Familiarity with industrial products, weighing systems, or automation is a plus.
What We Offer
  • Salary: Competitive package tailored to attract the best.
  • Working Days: Monday to Friday, with a 2-day weekend.
  • Benefits: Employment visa, annual paid leave, insurance, transportation, and more.
  • Location: Positions available in Dubai.
  • Remote: Working remotely can be an option for some positions and senior staff.

How to Apply

  • Complete the Online Application Form : For a preferred method of submission, click the ‘Apply for this job’ button below to fill out and submit the official online application form.
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Help Desk Agent

Dubai, Dubai Khansaheb Group

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Job Description

Dubai Career Level: Mid Career (2+ years of experience)
Education: Bachelor's Degree
Full time 1 week ago

Positions: 1
No. of Application: 0
Job Views: 0

Role Purpose:

The job holder will be primarily responsible for coordinating & assisting Tradesman/workers for carrying out periodic site/maintenance work progress in all day-to-day activities, ensuring all technical works in accordance with specification and the project management manual. First line manager of staff from all disciplines employed on contracts.

Key Task and Responsibilities:
  • Provide a friendly and professional point of contact for customers for any queries or concerns.
  • Handle incoming calls and manage outgoing calls as required.
  • Liaise with wider team members to ensure the best resolution, consistent with the contract.
  • Completing administration tasks that relate to the contact, including assigning contract colleagues and sub-contractors to service requirement tasks, payroll, general admin etc.
  • Liaise with relevant Contract staff and subcontractors in relation to all aspects of service desk requirements and ensure that required information is returned in a timely manner.
  • Respond to queries, amend data, and re-issue tasks as required.
  • Work closely with Contract/Facilities Managers to develop and enhance the quality of service and reporting processes.
  • Carry out monitoring of CAFM (MRI /Maximo/MS Dynamics) data to ensure that Helpdesk work orders have been accurately created, assigned, prioritised and categorised in line with contractual KPI's and SLA's.
Experience, Knowledge and Skills:
  • Graduate Diploma/ITI with 8 years’ Experience in the FM field.
  • At least 4 year's experience in a helpdesk role.
  • Good Knowledge of all elements of FM services both Hard and Soft.
  • Fluency in English and Arabic and additional Language is a plus.
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Customer Success Executive

Dubai, Dubai GulfTalent

Posted 3 days ago

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Job Description

The Role
• Train employers and recruiters on the use of the GulfTalent platform, its tools and features • Understand clients’ staffing needs and ensure they find relevant profiles to contact for interview and hiring • Support clients’ HR teams by posting jobs for them or conducting searches on the database • Prompt and encourage clients to make maximum use of their GulfTalent subscription packages • Regularly update the CRM system with the latest developments on each client • Collaborate closely with account managers to support renewals and revenue expansion opportunities • Work with the product team to translate client feedback into enhancements to the platform • Contribute to other activities in the firm as needed, including admin, HR or talent acquisition.

Requirements
• Fluency in English • Strong verbal and written communication / phone skills • Ability to build and maintain relationships with clients • Ability to work under pressure to achieve targets • Ideally have worked as Recruitment Consultant in an agency

About the company
GulfTalent is one of the largest online portals serving the Middle East region. Founded in 2005, it is now used by 10 million individuals and 9,000 companies. GulfTalent is run by a seasoned team of young professionals with diverse backgrounds across different industries, including management consulting, private equity, finance, e-commerce, information technology, education and recruitment. The team also brings together a wealth of international experience across four continents. This is your chance to join a growing company and a winning team, and to work with creative, hard-working individuals in a fast-paced, energizing environment. Team members benefit from extensive training, excellent learning opportunities, competitive compensation packages and rapid promotion.
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Customer Service

Dubai, Dubai Galaxy Freight Pvt. Limited

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Job Description

The candidate will be responsible for:

  1. Serving as the primary point of contact for the customers and all internal Galaxy offices.
  2. Relationship management with customers and developing an understanding of their business needs.
  3. Managing the end-to-end process of air export movement, by working closely with the customer and internal stakeholders.
  4. Proactively tracking the shipments and notifying the customers whenever required.
  5. Communicating the changes/deviations from the earlier devised plan, post discussion with the team, to avert risks in routing or movement.
  6. Resolving customer issues by engaging suitable stakeholders.
  7. Monitoring booking trends and following up with customers to increase sales and optimize the customer service experience.
  8. Maintaining accurate records and documentation and ensuring compliance with all relevant regulations and standards.
Apply for this Position

Job Type: Full Time

Job Location: Dubai

Basic required skills:

  • Excellent communication and interpersonal skills.
  • Fluent in Hindi and English (oral and written).
  • Computer literate.
  • Familiar with MS Office tools.
  • Familiar with international logistics and freight forwarding (ocean/air & import/export).
Apply Now

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Customer Service Staff

Dubai, Dubai RTC-1 Employment Services

Posted 1 day ago

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Job Description

The Role
Position Title: Customer Servie Staff Employment Type: 6 months Contract Salary: up to 9K AED all-inclusive depending on experience and qualifications Job Location: Dubai, UAE About the Client: A globally recognized Dubai government organization with multiple projects focused on research and innovation Job Description: • Be at the front desk to ensure that reception area is helpful and visible for the visitors coming by. • Respond promptly to customer inquiries while maintaining a positive and professional attitude toward customers at all times. • Communicate with customers through various channels – email, face to face, over the phone. • Process orders, forms, applications, and requests while keeping records of customer interactions, transactions, comments, and complaints. • Communicate and coordinate with colleagues as necessary to ensure customer satisfaction and provide professional customer support.

Requirements
• Open to Arabic Nationals, 35 years and below • Minimum of 1 year customer service related experience

About the company
RTC-1 Employment Services is a licensed recruitment firm based in Dubai, UAE. Our team has been in the market since 2004 and we are supporting various industries with their staffing needs across the Middle East and Africa.
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Customer Service Representative

Dubai, Dubai RTC-1 Employment Services

Posted 3 days ago

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Job Description

The Role
Position Title: Customer Service Representative Employment Type: Full Time Salary: up to 5,000 AED all-inclusive depending on experience and qualifications Job Location: Dubai, UAE About the Client: A leading Dubai-based automotive services provider, delivering roadside assistance, car registration, replacement vehicles, logistics, and international driving permits since 2003. - Handle inbound and outbound calls professionally, providing excellent customer service. - Respond to customer inquiries, complaints, and requests accurately and in a timely manner. - Maintain accurate records of calls, interactions, and transactions in the CRM system. - Follow standard operating procedures (SOPs) and call scripts while ensuring customer satisfaction.

Requirements
- High school diploma or equivalent; bachelor’s degree is a plus - At least 2 years relevant experience in call center, customer service, or support role within automotive services, car rentals, or transport/logistics industry - Must have strong communication skills in English; Arabic is a plus - Demonstrates a calm and positive approach while actively listening to customers to effectively address their needs and resolve issues.

About the company
RTC-1 Employment Services is a licensed recruitment firm based in Dubai, UAE. Our team has been in the market since 2004 and we are supporting various industries with their staffing needs across the Middle East and Africa.
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Customer Service Representative

Dubai, Dubai RTC-1 Employment Services

Posted 3 days ago

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Job Description

The Role
Position Title: Customer Service Representative Employment Type: Full Time Salary: up to 5,000 AED all-inclusive depending on experience and qualifications Job Location: Dubai, UAE About the Client: A leading Dubai-based automotive services provider, delivering roadside assistance, car registration, replacement vehicles, logistics, and international driving permits since 2003. Job Description: • Handle inbound and outbound calls professionally, providing excellent customer service. • Respond to customer inquiries, complaints, and requests accurately and in a timely manner. • Maintain accurate records of calls, interactions, and transactions in the CRM system. • Follow standard operating procedures (SOPs) and call scripts while ensuring customer satisfaction.

Requirements
• High school diploma or equivalent; bachelor’s degree is a plus • At least 2 years relevant experience in call center, customer service, or support role within automotive services, car rentals, or transport/logistics industry • Must have strong communication skills in English; Arabic is a plus • Demonstrates a calm and positive approach while actively listening to customers to effectively address their needs and resolve issues.

About the company
RTC-1 Employment Services is a licensed recruitment firm based in Dubai, UAE. Our team has been in the market since 2004 and we are supporting various industries with their staffing needs across the Middle East and Africa.
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Officer - Customer Service - Claims

Dubai, Dubai Gargash Insurance

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Job Description

*By submitting this form, I authorize Gargash Insurance to contact me by Phone /SMS / WhatsApp /E-mail for any insurance-related communications or promotions and I agree that I can be contacted even if my number is registered with Do Not Call Registry (DNCR).

Officer – Customer Service - Claims

Dubai

Job Description

An Insurance Claims Specialist is responsible for managing insurance claims related to motor and various non-motor risks such as property, liability, engineering, workmen’s compensation and other specialized insurance products.

Eligibility Criteria :
  • Process and evaluate Motor/ Non-motor insurance claims in a timely manner.
  • Liaise with claims adjusters, underwriters, and assessors to ensure the legitimacy of claims.
  • Coordinate inspections, assessments, and investigations to evaluate claim validity.
  • Communicate with clients regarding claim status and guide them through the process.

Customer Support:

  • Handle inquiries from clients regarding motor/non-motor insurance claims.
  • Provide claims assistance including documentation.
  • Build strong relationships with clients to ensure long-term retention and satisfaction.

Compliance:

  • Ensure that all motor/non-motor claims processes comply with legal and regulatory requirements.
  • Stay updated on relevant legislation, market trends, and insurance regulations.
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Officer - Customer Service - Claims

Dubai, Dubai Gargash Insurance

Posted today

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Job Description

An Insurance Claims Specialist is responsible for managing insurance claims related to motor and various non-motor risks such as property, liability, engineering, workmen’s compensation and other specialized insurance products.

Eligibility Criteria :
  • Process and evaluate Motor/ Non-motor insurance claims in a timely manner.
  • Liaise with claims adjusters, underwriters, and assessors to ensure the legitimacy of claims.
  • Coordinate inspections, assessments, and investigations to evaluate claim validity.
  • Communicate with clients regarding claim status and guide them through the process.

Customer Support:

  • Handle inquiries from clients regarding motor/non-motor insurance claims.
  • Provide claims assistance including documentation.
  • Build strong relationships with clients to ensure long-term retention and satisfaction.

Compliance:

  • Ensure that all motor/non-motor claims processes comply with legal and regulatory requirements.
  • Stay updated on relevant legislation, market trends, and insurance regulations.
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Customer Service Representative, Sharjah

Sharjah, Sharjah Sharjah Islamic Bank

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Job Description

Careers for a Changing World of Islamic Banking Customer Service Representative

Posted On 25 Jun, 2025

Type: Retail Banking

Job Category: Retail Banking

Job Purpose

Demonstrate proficiency in responding to incoming contacts and making outbound calls at the assigned workplace. Handle inquiries, complaints, fault reports, and service requests of routine nature with minimal supervisory support. Attend to complex/non-routine issues in consultation with the supervisor. Follow-up and seek feedback from customers/callers, interfacing with concerned sections/divisions/units as required. Comply with prescribed policies, operating procedures, and quality standards to ensure customer satisfaction. Attend to shift duties as assigned to ensure continuity in contact centre operations. Exhibit tact, diplomacy, and courtesy when dealing with customers' calls/inquiries.

Key Accountabilities

  • Answer inbound calls and assist customers with inquiries, questions, and complaints, providing high-standard professional customer service.
  • Handle routine incoming contacts/emails with minimal supervision; escalate recurrent or complex issues as needed.
  • Demonstrate politeness, poise, dignity, and emotional maturity. Handle difficult callers with tact and sophistication. Manage calls effectively, with empathy and assertiveness where needed.
  • Achieve pre-set targets related to service quality, productivity, and data capture.
  • Conduct outbound calls, participate in telemarketing and surveys, interface with identified customers, capture responses, and assist in follow-up.
  • Record call details accurately into bank applications.
  • Report customer feedback for continual product and service improvement.
  • Use scripting effectively and suggest changes for improvement.
  • Participate actively in team development to foster an effective and positive work environment.
  • Proactively suggest process improvements and service enhancements.
  • Ensure compliance with consumer protection standards, including fair treatment, accurate information, prompt responses, data protection, and reporting suspicious activities.
  • Understand and adhere to risk frameworks and associated procedures.
  • Demonstrate thorough knowledge of Consumer Protection Regulations and bank standards for fair treatment, ethical conduct, and complaint resolution. Continuously improve knowledge and provide input on bank policies.

Qualifications, Experience & Skills

  • Minimum 2 years of experience in a similar role and industry.
  • Proficient in MS Office.
  • Fluent in English and Arabic.

Interested candidates should email their applications.

Sharjah Islamic Bank (SIB), established in 1975, provides banking services to individuals and companies. Originally founded as National Bank of Sharjah, it transitioned to Islamic banking in 2002, offering a wide range of Sharia-compliant retail, corporate, and investment services across the UAE.

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