1 091 Customer Service & Helpdesk jobs in the United Arab Emirates

• Job Title: Customer Service Manager
• Job Ref: CS-MGR-
• Opening: 1
• Career Level: Manager / Mid–Senior Level
• Location: Dubai – UAE
• Hybrid (Onsite and Remote) / Flexible Location: Option available for senior, highly skilled, and experienced applicants.
• Education: Bachelor’s degree in Business Administration, Management, or related field.
• Experience: 5–8 Years in customer service, with at least 2 years in a supervisory or managerial role.
• Industry Focus: Weighing Equipment, Lifting & Material Handling, Mechatronics, and Industrial Automation.

We are seeking a Customer Service Manager to lead our customer support division, ensuring exceptional service delivery, efficient complaint resolution, and a seamless customer experience. This role requires a strong leader who can build, manage, and improve customer service operations in line with company standards and industry best practices.

• Lead and manage the customer service team to deliver professional, efficient, and high-quality support.
• Develop and implement policies, procedures, and service standards.
• Oversee inbound and outbound customer interactions across phone, email, and digital channels.
• Resolve escalated issues and maintain strong customer relationships.
• Monitor customer feedback, satisfaction, and response times to ensure service excellence.
• Collaborate with sales, technical, and operations teams to ensure smooth customer experiences.
• Recruit, train, and coach customer service staff.
• Prepare regular reports on customer service performance and recommend improvements.
• Implement technology and CRM tools to optimize support processes.

• Bachelor’s degree in Business Administration, Management, or related field.
• 5–8 years of experience in customer service, with at least 2 years in a leadership/managerial role.
• Strong leadership and problem-solving skills.
• Excellent communication and interpersonal skills.
• Experience with CRM systems and customer support tools.
• Familiarity with industrial products, weighing systems, or automation is a plus.

• Salary: Competitive package tailored to attract the best.
• Working Days: Monday to Friday, with a 2-day weekend.
• Benefits: Employment visa, annual paid leave, insurance, transportation, and more.
• Location: Positions available in Dubai.
• Remote: Working remotely can be an option for some positions and senior staff.

How to Apply

• Complete the Online Application Form : For a preferred method of submission, click the ‘Apply for this job’ button below to fill out and submit the official online application form.

Job Summary

Answer incoming calls from customers for various purposes, address inquiries and questions, handle complaints, troubleshoot problems, and provide information.

Duties & Responsibilities

1. Answer calls and route them to the appropriate resource.
2. Handle patients’ inquiries telephonically, convert inquiries to emails according to standard operating procedures, and send to the relevant department if no answer after transferring the line twice.
3. Research required information using available resources.
4. Manage and resolve patients’ complaints and transfer them to qualified personnel for resolution.
5. Provide customers with service information and hospital policies.
6. Update the business connect with new staff numbers and names of new staff joining the hospital.
7. Identify and escalate priority issues.
8. Follow up on patients’ calls when necessary.
9. Transfer calls internally between healthcare staff (e.g., on-call doctor, blood bank, radiology).
10. Update yourself with information circulated within the hospital (memos/circulars) and within the call center (External Calls workbook—updates, leaves, appointments).
11. Take good care of tools entrusted by the administration (e.g., computer, headset); these are for official use only and should be used cautiously.
12. Assist patients with appointment queries and bookings.
13. Book new appointments as per OPD policy and inform patients of all necessary information before their visit.
14. Cancel and reschedule appointments as per patient requests.
15. Handle online appointment bookings through the website.
16. If no slots are available and the patient needs urgent care, gather all necessary information and send it via email to OPD Clinic for arranging overbooking or walk-in appointments.
17. Book appointments for all OPD procedures, ER referrals, and inpatient appointments.
18. Handle patient complaints related to appointments and escalate to qualified personnel.
19. Respond to patient inquiries, requests, and disputes over the phone, routing them to the appropriate department or staff.
20. Explain available services and hospital policies to patients.
21. Manage patient complaints calls and communicate with the PRO office as per the process.
22. Update the HMS system with any changes in clinic timings.
23. Perform related work as assigned by the client representative.

Education and Experience

1. Bachelor's Degree or equivalent.
2. Proficient in relevant computer applications.
3. Fluent in both Arabic and English.
4. Knowledge of customer service principles and practices.
5. Knowledge of call center telephony and technology.
6. Some experience in a call center or customer service environment.
7. Good data entry and typing skills.
8. Knowledge of administrative and clerical processes.

Emplifis unified customer engagement platform empowers more than 2000 of the worldsleading brands to revolutionize the digital and social customer experience. Withcomprehensive and integrated social media marketing social commerce and care combinedwith unified analytics and AI Emplifi fuels growth resulting in happy customers increasedproduct sales and improved brand loyalty.

About the Customer Success Team

The Customer Success team is responsible for onboarding new clients and helping them use our products so they get maximum value leading to retention of existing client relationships and revenues at scale. We leverage the largest social media data set and CX management suite in the industry. We continue to challenge the status quo by introducing new innovations and enabling our clients to adopt our technology helping them to scale their business no matter where they are or what industry they are in.

As part of an international team you will have the opportunity to work with colleagues from Sydney all the way to Sao Paulo from New York to Singapore and be part of an evergrowing family. You will be supported in your career by a team of professionals dedicated to your development so that you can grow as a professional and a social media expert advisor.

Job Summary

The Customer Success Manager is a crucial ambassador for our clients within our digital marketing company. With a core focus on sustaining positive client relationships the CSM plays a central role in customer retention renewal strategies product adoption and identifying expansion opportunities. The CSM will manage a defined book of business within a designated geographic territory or named account portfolio.

What Youll Do Here

Key Responsibilities:

Client Relationship Management:

• Serve as the primary point of contact for customers in the assigned territory or named accounts.
• Build and maintain strong lasting customer relationships to ensure satisfaction and loyalty.
• Understand customer objectives and align our services to achieve those goals.

Onboarding:

• Oversee and manage the onboarding process for new clients ensuring a smooth and timely product adoption.
• Collaborate with internal teams to expedite service delivery and meet onboarding timelines.

Product Adoption:

• Monitor client usage and product adoption rates.
• Conduct regular checkins and offer training sessions to ensure clients are leveraging the platform to its fullest potential.
• Address any adoption challenges with tailored solutions.

Renewal and Retention:

• Develop strategies to ensure high retention rates and manage the contract renewal process.
• Predict and address potential churn risks implementing mitigation strategies as needed.

Upselling and CrossSelling:

• Recognize and present opportunities for clients to expand their service portfolio based on their evolving needs.
• Collaborate with the sales team to ensure smooth transitions for upselling or crossselling activities.

Feedback Loop:

• Gather client feedback and provide it to the product and service delivery teams to ensure continuous improvement.
• Act as the clients advocate within the company ensuring their needs and concerns are addressed.

Reporting and Analytics:

• Use CRM and Gainsight to maintain uptodate client records track interactions and measure success metrics.
• Provide regular updates to management on client health renewal forecasts and potential risks.

What Youll Bring to Us

• Experience in customer success customer onboarding account management or a similar role preferably within the SaaS or digital marketing industry. Experience with Emplifi solutions is highly desirable.
• Demonstrated ability to build strong relationships and manage key customer accounts.
• Proficient understanding of digital marketing services such as social media content marketing etc.
• Strong problemsolving skills and the ability to handle challenging client situations with grace.
• Proficiency with CRM and customer success tools such as Salesforce Gainsight or similar platforms.
• Fluent level Arabic language skills and fluent English language skills are both essential. Additional languages a benefit
• Excellent verbal and written communication skills.

What We Offer

• International fast paced and growing environment
• Chance to work with the worlds biggest brands at the CX tech leader
• Agile and openminded culture with high levels of trust and flexibility
• Opportunity for professional growth and development
• Possibility to learn new and cutting edge technologies in an environment that encourages new ideas
• Enhanced family/ parental leave
• Great office location in Dubai Marina attached to Marina Mall
• Great local team with a supportive family culture
• Medical insurance plan and yearly flight ticket home
• Theres more as well! Speak with us to find out all details!

At Emplifi we are committed to creating a workplace where everyone is valued respected and empowered to bring their whole selves to work. We welcome applications from individuals of all ages races religions genders sexual orientations gender identities and LGBTQ communities.

Emplifi offers a safe inclusive and supportive environment where every employee has the opportunity to thrive and is encouraged to be who they are.

Required Experience:

Manager

The candidate will be responsible for:

1. Serving as the primary point of contact for the customers and all internal Galaxy offices.
2. Relationship management with customers and developing an understanding of their business needs.
3. Managing the end-to-end process of air export movement, by working closely with the customer and internal stakeholders.
4. Proactively tracking the shipments and notifying the customers whenever required.
5. Communicating the changes/deviations from the earlier devised plan, post discussion with the team, to avert risks in routing or movement.
6. Resolving customer issues by engaging suitable stakeholders.
7. Monitoring booking trends and following up with customers to increase sales and optimize the customer service experience.
8. Maintaining accurate records and documentation and ensuring compliance with all relevant regulations and standards.

Job Type: Full Time

Job Location: Dubai

Basic required skills:

• Excellent communication and interpersonal skills.
• Fluent in Hindi and English (oral and written).
• Computer literate.
• Familiar with MS Office tools.
• Familiar with international logistics and freight forwarding (ocean/air & import/export).

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Careers for a Changing World of Islamic Banking. Customer Service Manager

Posted On 12 Sep, 2025

Type Permanent

Job Category Retail Banking - Branches

Job Purpose:

The Customer Service Manager will be primarily responsible for providing high-quality support to walk-in customers, assisting them with the use of digital channels (including MFK and the mobile app), monitoring the queuing system, and ensuring that all customers are attended promptly and efficiently.

KEY ACCOUNTABILITIES:

Customer Service:

• Provide high-level customer service and ensure a smooth and efficient customer experience.
• Attend to and resolve issues and complaints that arise with customers. Refers to higher supervision in cases required.
• Liaises with Head Office on behalf of customers to ensure follow up and timely processing of their complaints, problems, etc.
• Promote and encourage the use of digital banking solutions available within the branch to enhance service efficiency.
• Identify and address bottlenecks that may affect customer wait times, implementing solutions to improve service flow.
• Monitor and report any technical issues or malfunctions related to ATMs or Multi-Function Kiosks (MFKs) within the branch.
• Ensure all customers are attended to in a timely and satisfactory manner, maintaining service quality standards

Consumer Protection:

Ensure compliance with consumer protection standards including treating customers fairly, providing accurate information about products or services, responding promptly and courteously to inquiries, complaints, and feedback, protecting customer data, identifying and reporting any suspicious or fraudulent activities, continuously improving customer service and keeping abreast of regulatory expectations and SIB Conduct Risk Framework and associated procedures.

The employee should demonstrate a thorough understanding of Consumer Protection Regulations and adhere to the bank's standards for fair treatment of customers, ethical conduct, prompt resolution of customer complaints, provide accurate and comprehensive information to customers, and compliance with applicable laws and regulations. The employee should continuously strive to improve their knowledge of Consumer Protection Regulations and seek opportunities to provide input on bank policies and practices

Adhere to all bank's policies and procedures.

Qualifications, Experiences & Technical Skills:

• Minimum Experience: 1-2 years experience in the same function
• Language Skills: Arabic & English (Proficient)
• Computers/ Systems / Software Skills: Good command of MS Office

Sharjah Islamic Bank (SIB) started servicing the society in 1975; providing banking services to individuals and companies. An Amiri decree; released by His Highness Dr. Sheikh Sultan Bin Mohamed Al Qassimi the member of the Supreme Council & Ruler of Sharjah, was issued to launch & green-light the bank expedition. The bank was originally founded as National Bank of Sharjah and was suited the first bank to convert to Islamic Banking in 2002.

The revolutionizing from commercial banking to Islamic banking was a significant twist for the bank. Not only were specialized products & services modulated for customers, the banks entire organization was converted to be conventional to Islamic regulations. Now, SIB offers customers a broad range of Sharia'a compliant retail, corporate & investment services through the extensive UAE networks.

Bayut & dubizzle have the unique distinction of being iconic, homegrown brands with a strong presence across the seven emirates in the UAE. Connecting millions of users across the country, we are committed to delivering the best online search experience.

As part of Dubizzle Group, we are alongside some of the strongest classified brands in the market. With a collective strength of 5 brands, we have more than 123 million monthly users that trust in our dedication to providing them with the best platform for their needs.

As a Sales Executive - Inside Sales, you will play a pivotal role in maintaining strong relationships with customers while leveraging your sales expertise to upsell dubizzle car services. You will understand customer needs, offer tailored solutions, and consistently exceed sales targets mostly through telephonic interactions and field visits where required.

In this role, you will:

• Drive the full sales cycle from prospecting to closing, ensuring a seamless customer experience.
• Effectively identify and qualify prospects using a variety of lead sources, including cold, warm, and hot leads.
• Consult with customers to understand their needs and recommend the best value-added services and packages.
• Present tailored proposals and maintain professional communication through emails and calls and text messaging.
• Build and maintain strong, long-lasting customer relationships.

• Ensure customers are offered the best deals by understanding their specific needs and preferences.
• Serve as a trusted advisor to clients, providing ongoing support and solutions.
• Consistently meet and exceed individual and team sales targets.
• Maintain detailed and accurate records of interactions, opportunities, and sales outcomes in CRM.
• Provide actionable feedback to sales management to enhance the sales cycle, improve offerings, and strengthen the company’s market presence.
• Stay updated on market trends, customer preferences, and competitors’ offerings.
• Act as a positive representative of the Dubizzle Cars brand, upholding the company’s reputation in all interactions.
• Conduct sales activities with the highest levels of professionalism and integrity.

• High school diploma or equivalent (Bachelor’s degree preferred).
• 4 to 5 years of proven experience in a similar inside sales or telesales role.
• Experience in selling used cars, car insurances, service/warranties, insurance and car financing is a plus.
• Proficient in CRM platforms
• Familiarity with the automotive market and value-added services (e.g., car insurance, warranties)
• Strong communication and persuasive skills with a knack for closing deals.
• Excellent negotiation and objection-handling skills to maximize sales outcomes.
• Highly organized with aggressive follow-up capabilities to meet deadlines and targets.
• Ability to manage and maintain high call volumes and closures.

• A fast paced, high performing team.
• Multicultural environment with over 60 different nationalities
• Competitive Tax-free Salary
• Comprehensive Health Insurance
• Annual Air Ticket Allowance
• Employee discounts at multiple vendors across the emirates
• Rewards & Recognitions
• Learning & Development

Bayut & dubizzle is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

#UAEdubizzle

Dubai, United Arab Emirates | Posted on 08/24/2025

CASABOT is the AI-powered home automation platform that transforms any space into an intelligent, intuitive environment. Seamlessly connecting devices across brands, CASABOT eliminates complexity and guesswork—no apps, no commands, just effortless automation. Whether for homes, hotels, or commercial spaces, CASABOT delivers luxury-level technology with unmatched simplicity, real-time support, and smart energy management—designed to enhance daily living and future-proof properties.

About the Role

As CASABOT’s Customer Success & Support Manager, you’ll be the voice of our customers—ensuring they not only love our product but also feel empowered using it. You’ll lead onboarding, ongoing engagement, and technical support across residential, commercial, and hospitality clients, playing a critical role in customer retention and satisfaction.

• Own and improve the customer lifecycle from onboarding to renewal.
  
• Deliver exceptional technical and non-technical support through chat, phone, and email.
  
• Build scalable onboarding and training processes.
  
• Manage and mentor support engineers and success agents.
  
• Monitor and report on customer health scores and satisfaction metrics.
  
• Act as the internal voice of the customer—partnering with Product and Engineering on feature feedback and issue resolution.
  
• Lead implementation of customer self-service resources and knowledge bases.
  
• Handle escalations and critical customer issues with urgency and empathy.
  
• Collaborate with Sales and Account Management on upsells and renewals.
  

Customer Success & Relationship Management

• 5+ years of experience in Customer Success or Support roles, preferably in SaaS, IoT, or Smart Home/PropTech
  
• Proven track record in reducing churn and increasing customer satisfaction
  
• Experience with customer journey mapping and lifecycle strategy
  

Technical Proficiency

• Familiarity with smart home ecosystems (Zigbee, Z-Wave, Matter, Wi-Fi, etc.)
  
• Ability to understand and communicate technical concepts to non-technical users
  
• Experience with support ticketing systems (e.g., Zendesk, Freshdesk)
  
• Exceptional communication and interpersonal skills
  
• Customer-first mindset with a high emotional intelligence
  
• Experience hiring, coaching, or managing support/success teams
  

Tools & Systems

• CRM (HubSpot, Salesforce, or similar)
  
• Project management tools (Asana, Notion, Trello)
  

Nice to Have

• Experience in pre-launch or startup environments
  
• Familiarity with AI or automation platforms
  
• Multilingual capabilities (especially Arabic, German, French or Italian)
  

• Work with a global, mission-driven team
  
• Remote-friendly culture with flexible hours
  

Overview

Based Dubai with travel across UAE
Permanent/ Full time contractor
Salary dependent on experience: Base + OTE
At Soluis we create engaging experiences beyond the boundaries of imagination that deliver a positive and lasting impact. We work with world leading organisations, focusing on real estate, leveraging appropriate technology to engage audiences using real-time games platforms delivering across the entire range of xR platforms.

Due to growth, we are seeking a proactive Customer Success / Account Manager to manage our client relationships, ensuring smooth adoption and high-value outcomes across virtual twins, immersive installations, and real-estate visualisation solutions. You’ll act as the client’s trusted partner — managing ongoing support and success for existing clients while also helping showcase our solutions to potential new clients in person.

• Serve as the first point of contact for existing clients, translating design intent into actionable guidance for visualisation teams.
• Host Unreal Engine virtual twin sessions, immersive demos, and workshops
• Capture client feedback, document decisions, and feed actionable insights into workflows and roadmaps.
• Draft proposals and scopes, providing fast, clear turnarounds for client requests.

• 3–6 years of experience in client success, account management, or project-side client partnerships within architecture, real estate, or creative media production.
• Hands-on experience with Unreal Engine, immersive environments, or XR/AV setups.
• Strong stakeholder management, facilitation, and presentation skills, especially in-person demos.
• Technical fluency to bridge client design teams and production workflows.
• A degree in a relevant field (Architecture, Engineering, Interactive Media) or equivalent experience.

With experience of working in the UAE, you should have fluent written and spoken English and a driving licence.

We look forward to hearing from you

About the company: Be vigilant about potential scams, phishing attempts, or fraudulent activities, and seek credible sources or reviews to assess the trustworthiness of the company. Remember, your personal and financial security is paramount, and taking preventive measures is crucial to safeguarding your information from potential risks and unauthorized use.

An Insurance Claims Specialist is responsible for managing insurance claims related to motor and various non-motor risks such as property, liability, engineering, workmen’s compensation and other specialized insurance products.

• Process and evaluate Motor/ Non-motor insurance claims in a timely manner.
• Liaise with claims adjusters, underwriters, and assessors to ensure the legitimacy of claims.
• Coordinate inspections, assessments, and investigations to evaluate claim validity.
• Communicate with clients regarding claim status and guide them through the process.

Customer Support:

• Handle inquiries from clients regarding motor/non-motor insurance claims.
• Provide claims assistance including documentation.
• Build strong relationships with clients to ensure long-term retention and satisfaction.

Compliance:

• Ensure that all motor/non-motor claims processes comply with legal and regulatory requirements.
• Stay updated on relevant legislation, market trends, and insurance regulations.