1 795 Customer Service Director jobs in the United Arab Emirates

The Contact Center Manager role is responsible for driving business outcomes through effective management and strategy implementation. The successful candidate will lead a high-performing team to achieve service excellence and customer satisfaction.

Key Objectives:

• Manage regional call center operations with maximum efficiency.
• Ensure effective handling of VOC & CS_Risk Center operations.
• Monitor and analyze KPIs to achieve CQI Index targets.
• Oversee OSM – Online Support Management (Digital Service).
• Control CMI and SCSI Indexes.
• Evaluate Quality Assurance (Calls & Written Communication).
• Develop training programs for agents.

Position Responsibilities:

• Develop contact center strategies and technologies that optimize cost-effectiveness and resource reliability.
• Lead change within the contact center operations (Inbound, Outbound, and Back office).
• Ensure adherence to standard operation procedures (SOPs) in accordance with guidelines and directives.
• Provide constructive feedback on improvement of services, systems that may enhance customer satisfaction or increase controls & reduce risks.
• Stay current on available technologies and work processes that can improve contact center performance, real-time responsiveness, and efficiency.
• Coordinate with training and development manager department to align training needs and enhance skill and team development.
• Analyze call volumes and staffing levels to ensure efficient call center operations.
• Coordinate with Senior Technical Manager and other managers to monitor budget requirements and compliance.
• Prepare regular performance and progress reports relating to the scope of work.

Qualifications:

• At least 5-10 years of experience in customer center operation and management.
• Graduate - Bachelor Degree in related discipline.
• Local / GCC Experience is a pre-requisite.
• Good networking with the local industry.
• Result driven, hands-on, dynamic with ability to work under pressure.
• Strong interpersonal, communication and presentation skills and a good negotiator.

Language Skills:

Preferably Arabic speaker. Ability to read, analyze, and interpret service/sales/financial reports, data, and studies. Ability to respond to common inquiries or complaints from customers, distributors, or members of the business community. Ability to effectively present information to top management, public groups and/or clients.

Customer Service Team Leader

We are seeking an experienced and results-driven Customer Service Team Leader to lead our customer service team in delivering exceptional service to our clients.

Job Description

• To lead a team of customer service representatives in handling customer inquiries, resolving issues and improving customer satisfaction.
• To develop and implement effective strategies to improve customer service performance and achieve business objectives.
• To manage and maintain accurate records and reports on customer interactions and service level agreements.

This role requires a highly organized and motivated individual with excellent communication and leadership skills. The ideal candidate will have experience in managing teams, analyzing data and implementing process improvements.

Requirements

• Bachelor's degree in Business Administration or related field.
• Minimum 3 years of experience in customer service or call center management.
• Strong leadership and communication skills.
• Ability to analyze data and implement process improvements.
• Experience in managing budgets and financial performance.

Key Responsibilities

• Lead the customer service team to achieve business objectives.
• Develop and implement effective strategies to improve customer service performance.
• Manage and maintain accurate records and reports on customer interactions and service level agreements.
• Conduct regular training sessions to enhance product knowledge and service standards.
• Monitor sales performance and lead generation per staff.

Key Skills

• Excellent communication and leadership skills.
• Strong analytical and problem-solving skills.
• Ability to work under pressure and meet deadlines.
• Experience in using customer relationship management (CRM) software.
• Knowledge of quality management systems and customer satisfaction metrics.

About Us

We offer a dynamic and supportive work environment that encourages growth and development. Our team is passionate about delivering exceptional customer service and we are committed to making a positive impact on our clients' lives.

Benefits

• A competitive salary package.
• Opportunities for career advancement.
• A comprehensive benefits package including health insurance and retirement savings plan.
• A fun and dynamic work environment.

We are seeking a highly skilled Call Center Manager to oversee daily operations and lead a team of customer service representatives.

• Develop and implement strategies to improve customer satisfaction, reduce call handling times, and optimize call center efficiency.
• Analyze call center data, identify trends, and recommend solutions to enhance processes and performance.
• Manage and coach representatives to achieve performance targets and deliver exceptional customer service.
• Monitor call quality, provide feedback, and implement training programs to enhance agent skills and knowledge.
• Prepare reports and presentations on call center performance metrics for review.

• Proven experience in a call center management role with strong leadership and communication skills.
• Excellent customer service skills with a commitment to providing a positive customer experience.
• Strong analytical and problem-solving skills with the ability to identify areas for improvement and implement effective solutions.
• Proficiency in call center technologies and software applications.

This is an exciting opportunity for a seasoned Call Center Manager to take on a leadership role and drive results. If you have a passion for customer service and a proven track record of success, we encourage you to apply.

The primary objective of this role is to provide exceptional customer service by managing a team and overseeing key support functions.

• Lead commercial and technical support initiatives to ensure high levels of customer satisfaction
• Effectively manage customer inquiries across multiple channels, ensuring timely resolutions
• Coordinate team resources to guarantee optimal availability for customers, fostering a culture of collaboration and empowerment
• Establish service level agreements, track performance metrics, and drive continuous improvement initiatives

• Minimum 2-3 years of commercial experience and 4-6 years of customer support expertise
• Proven leadership and problem-solving skills, with a strong ability to influence and impact outcomes
• Excellent interpersonal, networking, and communication skills, with the ability to work effectively in a matrix organization
• Experience in leading remote teams and driving results-oriented projects
• Strong analytical and decision-making skills, with a focus on delivering high-quality outcomes
• Foster a positive attitude and promote a collaborative work environment

• Results-driven individual with a passion for delivering exceptional customer experiences

The role of a Contact Center Manager involves directing, managing, planning, organizing, and implementing departmental goals, objectives, and strategies to achieve exceptional service quality and customer satisfaction.

• Key Objectives:
• Efficiently manage call center operations
• Handle VOC & CS_Risk Center operations
• Monitor and analyze KPIs to achieve CQI Index targets
• Manage OSM – Online Support Management (Digital Service)
• CMI and SCSI Indexes management and control
• Quality Assurance (Calls & Written Communication)
• Agents Training and certification

Position Responsibilities:

1. Develop and implement contact center operations strategies and technologies that optimize resource utilization and cost-effectiveness.
2. Manage change within the contact center operations (Inbound, Outbound, and Back office).
3. Ensure adherence to defined standard operation procedures (SOPs) in accordance with industry guidelines and directives.
4. Provide constructive feedback on improving services, systems that reduce cycle time or costs, enhance customer satisfaction, or increase controls & reduce risks.
5. Stay current on available technologies and work processes that have potential to improve contact center performance, real-time responsiveness, and efficiency.
6. Work and coordinate with training and development teams to align training needs and enhance skill and team development.
7. Examine call volumes and staffing levels to ensure efficient call center operations.
8. Coordinate with other managers to monitor budget requirements and compliance.
9. Prepare regular performance and progress reports relating to the scope of work.

Qualifications:

• At least 5-10 years of extensive experience in Customer Center operation and management.
• Graduate - Bachelor Degree in related discipline.
• Local / GCC Experience is a pre-requisite.
• Good networking with the local industry.
• Result driven, hands-on, dynamic with ability to work under pressure.
• Strong interpersonal, communication and presentation skills and a good negotiator.

Language Skills:

Preferably Arabic speaker. Ability to read, analyze, and interpret service/sales/financial reports, data, and studies. Ability to respond to common inquiries or complaints from customers, distributors, or members of the business community. Ability to effectively present information to top management, public groups and/or clients.

Service Delivery - Sr. Manager role at Dicetek LLC .

• Infrastructure NOC, ITIL, Team management

• Experience: 10+ years of experience in network operations, with at least 5 years in a managerial or leadership role within a NOC.


• Technical Skills: Extensive knowledge of networking concepts, protocols (TCP/IP, DNS, DHCP, etc.), and experience with network devices (routers, switches, firewalls).


• Monitoring Tools: Proficiency with advanced network monitoring and management tools (e.g., SolarWinds, Nagios, Zabbix) and incident management systems (e.g., ServiceNow).


• Leadership: Proven track record of successfully leading and managing a NOC team, with strong skills in team development and performance management.


• Certifications: Relevant certifications such as CCNP, ITIL, or equivalent are highly preferred.

• Experience with cloud-based network operations and monitoring tools (e.g., AWS, Azure).


• Familiarity with ITIL processes and best practices for incident, problem, and change management.


• Knowledge of AI and automation tools and their application in network operations.

• Not Applicable

• Contract

• Project Management and Information Technology

• IT Services and IT Consulting

Customer Service Expert

Category: Other
Career Level: Entry Level
Experience: Student
Required Qualification: Strong communication skills and customer care background are essential in this role.
Travel Required: Yes, flexibility to work rotating shifts.
Salary Type: Per Month
Total Vacancies: 35
Skills: Fleet management, fleet operations, customer service delivery, phone, email, chat support, problem-solving, time management, prioritization, attention to detail.

Job Description: ">

Join our organization and redefine customer experience in a people-first culture. We're looking for an expert in customer service to provide exceptional support to clients and drivers via phone, email, and chat.

As a Customer Service Expert, you'll be the first point of contact for clients and drivers, resolving inquiries efficiently with a focus on first-call resolution. You'll support various services including fuel cards, licensing, insurance, tolls, and more.

Communicate professionally with empathy to ensure superior customer satisfaction.

Collaborate with your team to resolve issues efficiently and maintain performance targets.

Key responsibilities include maintaining a high level of customer satisfaction, providing timely solutions, and adhering to scheduled shifts.

Our organization will cover Visa, Accommodation, Feeding, and Medical expenses.

Apply now if you have strong communication skills and customer care background.

Requirements: ">

This is a full-time job that requires a flexible schedule and ability to work rotating shifts. Ideal candidate should have at least student-level experience and possess excellent problem-solving and time management skills.

Required skills include fleet management, customer service delivery, problem-solving, and effective communication.

We offer competitive salary ranging from $4,000 to $6,000 CAD per month depending on skills and experience.

Benefits: ">

We offer a comprehensive benefits package that includes medical, dental, and vision coverage, as well as paid vacation and sick leave.

Additional Information: ">

The ideal candidate should have a passion for delivering exceptional customer experiences and be committed to ongoing learning and professional development.

The Customer Support Manager plays a crucial role in ensuring the smooth delivery of customer services. This includes managing customer escalations, maintaining product lifecycle plans, and executing support service business plans to meet contractual commitments.

• Act as the customer advocate, providing a single point of contact for service delivery and Service Level Agreement (SLA) compliance.
• Maintain product and software lifecycle plans, including ensuring plans are provided/maintained from third-party vendors.
• Manage subcontractor deliverables and adherence against customer contractual commitments.
• Execute the support service business plan, manage and report orders, revenue, and costs, identifying areas for improvement to ensure improved service margin, quality, and best practice delivery.

To be successful in this role, you will require:

• Excellent communication skills in English (verbal, written, and presentation).
• Local languages will be appreciated (Arabic or French).
• Experience within a Level 2 Technical Support Operations Project Management or Customer Support business environment.
• Ability to work with customers/end-users at both management and user levels.
• Effective stakeholder management skills (internal and external).
• Ability to plan, prioritize, and meet strict deadlines with a business commercial and financial acumen.

This role offers:

• A high degree of customer engagement and sales support skills.
• Program planning and technical knowledge of various systems and subsystems.
• Opportunities for growth and development in a fast-paced and dynamic environment.

The Customer Service Delivery Lead is responsible for ensuring seamless customer support, acting as a single point of contact for service delivery and guaranteeing compliance with established Service Level Agreements (SLAs).

This role involves overseeing the management of support services, driving growth, and promoting support solutions to customers. The ideal candidate will possess excellent communication skills, technical knowledge, and experience in working with complex software solutions.

Main Responsibilities:

• Ensuring contractual commitments are met or exceeded for ongoing support contracts
• Driving services growth by promoting support services and opportunities
• Providing exceptional customer engagement and sales support skills
• Managing sub-contractors and adhering to customer contractual commitments
• Executing the support service business plan and managing orders, revenue, and costs

Requirements:

• Strong analytical and problem-solving skills
• Excellent communication and interpersonal skills
• Ability to work effectively in a team environment
• Proven track record of delivering results in a fast-paced environment

Benefits:

• A competitive salary and benefits package
• Ongoing training and development opportunities
• A dynamic and supportive work environment

Travel Requirements: Travel requirements are estimated to be 25-50% of the time.

Motivated candidates with a Bachelor's degree in a business or technical field are encouraged to apply. Motorola Solutions is an Equal Opportunity Employer and welcomes applications from qualified candidates without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other legally protected characteristic.