1 270 Customer Service Representatives jobs in the United Arab Emirates

We are seeking a friendly, highly-skilled client services representative to make our clients feel valued and supported. In this role, your duties include fostering positive client relations, managing inquiries, and promptly directing customer complaints to relevant departments.

Client Services Responsibilities:

1. Ensuring a positive and professional client service experience.
2. Managing client inquiries via phone, email, online, or in person.
3. Directing client complaints or complex queries to relevant departments in a timely manner.
4. Providing clients with technical assistance and services.
5. Expediting serious issues to management toward prompt resolution.
6. Building positive client relations by checking in regularly and following up on active processes.
7. Maintaining client records and documenting processes.
8. Identifying potential client services concerns and facilitating proactive intervention steps.

Client Services Requirements:

1. High school diploma or GED.
2. Certification in customer relations, customer services, or similar would be advantageous.
3. 2-3 years of experience in client services, sales, or a similar role.
4. Proficiency in CRM software, such as ZOHO and HubSpot.
5. Exceptional ability in providing professional, efficient, and friendly client services.
6. Ability to coordinate with other departments on client-related matters.
7. Advanced ability to provide technical assistance, resolve issues, and recommend improvements.
8. Willingness and the ability to travel to client locations, when required.
9. Ability to keep updated on new developments in the field of client services.
10. Excellent interpersonal and recordkeeping skills.

• Your responsibilities will include:
• Managing client requests and bookings with precision and efficiency.
• Managing and overseeing all operational aspects of the client's journey, ensuring all regulatory permissions are secured by gathering and verifying country-specific requirements, including landing permits, weather concerns, crew readiness, and the documentation necessary for each flight to operate seamlessly.
• Arranging tailored services beyond the flight itself, such as ground transfers, chauffeurs, and helicopter connections, to deliver a seamless end-to-end travel experience.
• Anticipating challenges, resolving issues, and keeping clients informed at all times.
• Coordinating across multiple teams to deliver seamless, end-to-end service.
• Building trusted relationships with high-profile clients through clear, professional communication.
• Taking ownership of complex situations and ensuring the best possible outcome.
• The Client Services team is available 24 hours a day, seven days a week. Our Executives work a shift pattern which includes both day and night shifts.
  

• Experience in a client facing role (hospitality, travel, aviation, luxury services, or related industries).
• Ability to efficiently manage multiple digital systems at once, confidently navigating across several platforms and interfaces in real time.
• Strong communication skills, with excellent written and spoken English.
• The ability to stay calm, accurate, and solutions-focused under pressure.
• A collaborative mindset and genuine passion for delivering exceptional service.
• Flexibility to work shifts, including evenings and weekends, as part of a global 24/7 team.
  

• Global experience: exposure to a diverse, international client base with dynamic, no-two-days-the-same challenges.
• Tech: Access to multiple tech platforms and interfaces.
• Career growth: a clear path to progression, with the chance to develop skills in client management, operations, and leadership.
• Learning development: tailored training, ongoing coaching, and opportunities to move across departments and brands within our group.

The Client Services Manager plays a key role in the banking business segment, responsible for delivering high-quality customer service to clients. The successful candidate will be embedded with the Sales Team but operate independently, reporting directly to the Head of Elite Client Support.

This is a fast-paced office-based working environment with high pressure to meet deadlines and handle multiple assignments simultaneously. The ideal candidate will be a highly motivated individual with excellent interpersonal and communication skills, able to work effectively in a team environment.

• Providing high-quality service to all assigned clients
• Acting as a point of contact in absence
• Assisting Relationship Managers with

First Abu Dhabi

Headquartered in Dubai, UAE, The First Group is a dynamic, integrated global property developer with a fast-growing portfolio of upscale hotels, residential properties, F&B brands and real estate asset management services. Since our launch in 2005, we have carved a highly successful niche offering unrivalled property investment opportunities in high-growth markets to clients from more than 70 countries worldwide.

We were among the first developers to identify the tremendous potential in providing private investors the opportunity to purchase hotel guestrooms, suites and serviced apartments in our collection of upscale properties located in highly popular locations across Dubai. We back up our success with a list of International Property awards along with strategic partnerships with companies such as Wyndham Hotel group, Millennium Hotels, Emirates Airlines and Jumeirah Hotels and Resorts.

To successful candidates, we offer a diverse progressive corporate working environmentwith clear growth potential along with award winning sales & marketing tools, a state of the art showroom featuring Dubai's only virtual helicopter tour and endorsements from a number of international sporting celebrities.

• Constantly sell and resell the benefits of investment in TFG products.
• Build and Maintain excellent relationships with clients.
• Strive to reduce Client cancellation rates.
• Confirmation of new sales & constant client consolidation.
• Management of funds collected according to target.
• Collecting monies ahead of schedule.
• Control client's profile, funds allocation, and constant update of CRM.

Behavioral Competencies required:

• Outgoing, cheerful, good Listener, clear speaking and self organised.
• Target-oriented with an ability to work under pressure.
• Highly driven, task orientated with a winning attitude.
• High level of responsibility.
• Adaptive, persistent.
• Good time & task management skills.

Minimum Requirements:

• Must Speak Arabic & English
• Excellent Sales skills
• Good communications skills
• Business correspondence skills
• PC user (Microsoft Office package)

The Manager Client Services is responsible for assisting the Elite Banking business segments with daily operational matters as well as providing high level of customer service to new and existing clients.

The Manager Client Services will be embedded with the Sales Team however they are independent from the Sales function and managed by the Head of Elite Client Support to ensure standardization of services rendered to the front line across all Manager Client Services. The role is also to convey to the Quality Assurance Team process gaps opportunities to reduce turnaround time to increase efficiency reduce errors and enhance controls.

This is a fast paced office based working environment with persistent pressure to meet deadlines and to handle multiple assignments at any given time.

The Manager Client Services must :

• Be a highly motivated individual with good interpersonal and communication skills (multi-lingual being an advantage)
• Demonstrate high levels of professional discretion and work ethics as well as having the ability to handle difficult situations/clients in a calm positive manner.
• Demonstrates a willingness for personal development through ongoing internal and external training programs
• Adheres to the Banks timings and work structure
• To support Elite Head and Team Leaders for coordination and administration activities to enable the day-to-day running of Elite unit.

Generic and Job Specific Accountabilities:

• Provide high quality & unbiased service to all clients assigned to the RM either by phone emails or in person in relation to any query or request they have.
• Client point of contact in the absence of the RM.
• Provide assistance to the RMs in opening and closing accounts. Performs necessary compliance and KYC checks etc. & ensuring error free submissions. Following up with clients for remediation (documents only) of existing accounts which has to be achieved within the required timeframe with the ability to escalate concerns errors in documentation to the functional manager.
• Process all clients Transfers/Remittances/FD/FX deals etc. within agreed TAT as per SLA agreements. Obtaining special rates and tracking from end-to-end for successful completion. Monthly MIS report will be generated and escalated to Line manager and Quality Assurance to identify delays in order to enhance the process. SSO should ensure RFT ( Right First Time ) for all submissions.
• Coordinate with Investment desk TED AMO Custody Securities for all Investment trades for end-to-end follow up. Monthly MIS on turnaround time with the respective business units to be escalated to the Line Manager and the Quality Assurance team
• Perform signature verification checks and make call backs as per requirement (if permitted by TL)
• Liaise with internal stakeholders for any follow-ups
• Liaise with international branches as and when required (if applicable)
• Provide clients with updated

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Job Profile

XO is revolutionizing the private aviation industry by combining data intelligence with distinct, elevated service to allow you to reach anywhere in the world, anytime, just by reaching for a mobile device. Built on 20 years of innovation and skill, XO is the world's premier aviation network.

Job Profile

XO is revolutionizing the private aviation industry by combining data intelligence with distinct, elevated service to allow you to reach anywhere in the world, anytime, just by reaching for a mobile device. Built on 20 years of innovation and skill, XO is the world's premier aviation network.

Our Client Services team is the first point of contact within the business for our customers; dealing with all aspects of their travel experience as well as liaising with other departments to ensure excellent customer service.

Your Responsibilities

Providing an exemplary service and ensuring that each flight is tailor-made to the clients' needs, your responsibilities will include:

• Trip Management: Arrange all flight-related services, managing active tickets containing client requests/changes, keeping itinerary up to date for client and in all systems.
• Proactive Client Communication: Ensure that the client is communicated with regarding all restrictions, always recommending the best options to them and striving to meet their every travel need. On the day of the flight, keeping client up to date on any unexpected or uncontrollable issues that may arise.
• Profile Management: Onboarding new clients to introduce them to the product and the company, speaking to clients and building relationships, maintaining clear, concise, and professional communication with our clients at all times.
• Interdepartmental Communication: Partner with sales team, operations team, billing team, and crew to support them as needed, ensuring a seamless experience for clientele.
• Data Management and Technical Savviness: Be able to keep systems up to date, navigate between different programs with ease, be resourceful in finding answers using the guides given at the time of training.
  
  

• You have experience in a customer service role and the enthusiasm and determination to provide exceptional service to all customers.
• Your experience includes skillfully handling difficult and demanding situations, while ensuring that the customers' experience is seamless.
• You're proactive, service-driven, a keen team player and possess excellent interpersonal skills.
• You have ability to multi-task in a high-pressure environment.
• Excellent English language skills, including advanced spelling and grammar that will enable you to communicate clearly with your customers.
• You're able to maintain accuracy, a strong attention to detail and deliver punctually even when working under pressure.

• Seniority level Associate

• Employment type Full-time

• Job function Customer Service
• Industries Airlines and Aviation

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XO is revolutionizing the private aviation industry by combining data intelligence with distinct, elevated service to allow you to reach anywhere in the world, anytime, just by reaching for a mobile device.Built on 20 years ofinnovation and skill, XO is the world's premieraviation network.

Our Client Services team is the first point of contact within the business for our customers; dealing with all aspects of their travel experience as well as liaising with other departments to ensure excellent customer service.

Providing an exemplary service and ensuring that each flight is tailor-made to the clients' needs, your responsibilities will include:

• Trip Management: Arrange all flight-related services, managing active tickets containing client requests/changes, keeping itinerary up to date for client and in all systems.
• Proactive Client Communication: Ensure that the client is communicated with regarding all restrictions, always recommending the best options to them and striving to meet their every travel need. On the day of the flight, keeping client up to date on any unexpected or uncontrollable issues that may arise.
• Profile Management: Onboarding new clients to introduce them to the product and the company, speaking to clients and building relationships, maintaining clear, concise, and professional communication with our clients at all times.
• Interdepartmental Communication: Partner with sales team, operations team, billing team, and crew to support them as needed, ensuring a seamless experience for clientele.
• Data Management and Technical Savviness: Be able to keep systems up to date, navigate between different programs with ease, be resourceful in finding answers using the guides given at the time of training.
Required Skills, Qualifications, and Experience
• You have experience in a customer service role and the enthusiasm and determination to provide exceptional service to all customers.
• Your experience includes skillfully handling difficult and demanding situations, while ensuring that the customers' experience is seamless.
• You're proactive, service-driven, a keen team player and possess excellent interpersonal skills.
• You have ability to multi-task in a high-pressure environment.
• Excellent English language skills, including advanced spelling and grammar that will enable you to communicate clearly with your customers.
• You're able to maintain accuracy, a strong attention to detail and deliver punctually even when working under pressure.
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We are seeking a skilled professional to fill the role of Client Services Director , responsible for managing client relationships and driving business growth.

1. Foster strong, trust-based relationships with clients to deliver exceptional customer service and drive loyalty.
2. Develop and implement tailored solutions to meet clients' unique needs and objectives.
3. Oversee client accounts, ensuring timely delivery of projects and services that meet or exceed expectations.

1. Possess excellent communication and interpersonal skills to effectively interact with clients and internal stakeholders.
2. Demonstrate strong project management abilities, including budgeting, scheduling, and resource allocation.

This is an excellent opportunity for a motivated and results-driven professional to join our team and contribute to the success of our clients.