1 859 Customer Service Representatives jobs in the United Arab Emirates

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Job Title: Client Services & Sales Coordinator (Customer Service & Photography Experience)

Location: Al Barsha 1, Dubai (on-site)

Employment type: Full-time

As our Client Services & Sales Coordinator, you will be the welcoming face of the company the first point of contact for clients. Your role goes beyond greeting guests and managing bookings; you will also handle phone, WhatsApp, and Instagram enquiries with professionalism while actively promoting our services and packages to boost sales. In addition, you'll support the photography team with basic studio tasks such as preparing sets, assisting with simple lighting, and organizing props. This is a front-of-house position for someone with strong customer service and sales experience, combined with a genuine interest in photography.

Key Responsibilities:

Greet clients & ensure a warm studio experience

Manage bookings, calendar, invoices & POS payments

Respond to phone, WhatsApp & Instagram enquiries

Assist in studio prep (props, lighting support, sets)

Coordinate with photographers & retouching team

Upload/select images for client previews

Support social media (BTS shots, captions, posts)

Qualifications & Skills:

1–2 years in customer service/reception (front-of-house)

Basic experience or training in photography/studio work

Excellent English; Arabic/other languages a plus

Comfortable with WhatsApp Business, Instagram DMs, Google Calendar

Friendly, organized, calm under pressure

Diploma in photography a plus

What We Offer:

Competitive salary (based on experience)

On-the-job training with professional photographers

Growth in studio lighting, retouching & client handling

Friendly small-team environment in Al Barsha

How to Apply:

Send CV + short cover note (max 200 words) to:

| WhatsApp:

Subject line: Receptionist — (Your Name)

Job Title : Client Services & CEO Assistant

Reports To : CEO

Direct Reports : Client Services & HR Team

Working Schedule : Monday - Friday | 9 AM to 6PM

The Client Services & CEO Assistant plays a dual role in overseeing client service operations while providing executive support to the CEO. This position ensures a seamless client experience and helps maintain the CEOs schedule and communications efficiently.

• Client Service Management: Lead the client service team, ensuring prompt resolution of inquiries, complaints, and service issues.
• Executive Support: Manage the CEOs calendar, schedule meetings, and handle communications to streamline daily operations.
• Communication & Coordination: Serve as the primary liaison between the CEO, internal teams, and external stakeholders to facilitate clear and effective communication.
• Document Preparation: Assist in drafting reports, presentations, and other key documents for the CEO and senior management.
• Client Feedback Management: Monitor client feedback and recommend improvements to enhance customer satisfaction.
• Administrative Support: Oversee office operations, manage emails, and maintain organized records.

• Education: BachelorB0s degree in Business Administration, Communications, or a related field.
• Experience: Minimum of 3 years in customer service, executive assistance, or administrative roles.
• Skills: Excellent communication, organizational, and multitasking abilities, proficiency in office software (MS Office, Google Suite).

Overview

Headquartered in Dubai, UAE, The First Group is a dynamic, integrated global property developer with a fast-growing portfolio of upscale hotels, residential properties, F&B brands and real estate asset management services. Since our launch in 2005, we have carved a highly successful niche offering unrivalled property investment opportunities in high-growth markets to clients from more than 70 countries worldwide.

We were among the first developers to identify the tremendous potential in providing private investors the opportunity to purchase hotel guestrooms, suites and serviced apartments in our collection of upscale properties located in highly popular locations across Dubai. We back up our success with a list of International Property awards along with strategic partnerships with companies such as Wyndham Hotel group, Millennium Hotels, Emirates Airlines and Jumeirah Hotels and Resorts.

To successful candidates, we offer a diverse progressive corporate working environmentwith clear growth potential along with award winning sales & marketing tools, a state of the art showroom featuring Dubai’s only virtual helicopter tour and endorsements from a number of international sporting celebrities.

• Constantly sell and resell the benefits of investment in TFG products.
• Build and Maintain excellent relationships with clients.
• Strive to reduce Client cancellation rates.
• Confirmation of new sales & constant client consolidation.
• Management of funds collected according to target.
• Collecting monies ahead of schedule.
• Control client’s profile, funds allocation, and constant update of CRM.

Behavioral Competencies required:

• Outgoing, cheerful, good Listener, clear speaking and self organised.
• Target-oriented with an ability to work under pressure.
• Highly driven, task orientated with a winning attitude.
• High level of responsibility.
• Adaptive, persistent.
• Good time & task management skills.

Minimum Requirements:

• Must Speak English fluently
• Excellent Sales skills
• Good communications skills
• Business correspondence skills
• PC user (Microsoft Office package)

Responsibilities

• Lead and manage a team to deliver exceptional client services consistently.
• Act as the main point of contact for client inquiries and support requests.
• Develop and implement strategies to improve client satisfaction and retention.
• Collaborate with internal departments to ensure client needs are met effectively.
• Analyze client feedback to identify areas for improvement and innovation.
• Prepare and present reports on client interactions and service outcomes to management.
• Ensure adherence to company policies and procedures in client communication.
• Train and mentor team members to enhance their service delivery skills.
• Coordinate regular client meetings to discuss progress, updates, and future needs.
• Handle and resolve client complaints in a professional and timely manner.
• Track and monitor service levels to identify trends and optimized processes.
• Build strong relationships with key clients to ensure long-term partnership success.

Requirements

• Bachelor's degree in Business Management, Communication, or a related field.
• Proven experience in a client services or similar managerial role required.
• Excellent verbal and written communication skills are essential for success.
• Strong problem-solving abilities with a client-focused approach needed.
• Demonstrated leadership skills and ability to motivate and manage a team.
• Ability to multitask and manage multiple client accounts efficiently.
• Proficient in using CRM software and other client management tools.

The Client Services Manager is a pivotal role in any organization, responsible for nurturing and maintaining relationships with clients while ensuring their satisfaction and loyalty. The person in this position is tasked with managing a team dedicated to providing top-notch service to meet clients' needs and addressing any issues or concerns they may have. As a bridge between the company and its clients, the Client Services Manager is instrumental in understanding client requirements and delivering tailored solutions that enhance their overall experience. This role requires a blend of excellent communication, strategic planning, and problem-solving skills to successfully manage client expectations and contribute to the company's growth and success.

Role: Client Service Analyst
Location: Ras Al Khaimah
ROLE PURPOSE:

• Handle customer feedback and complaints received via voice channel – Call Centre (Inbound complaint campaign) through timely and controlled communication that results into a balanced, appropriate approach and enhanced customer experience.

RESPONSIBILITIES:

• Handling customer's feedback and complaints received via voice channel – Call Centre (Inbound complaint campaign) in accordance to set and process and guidelines.
• Carry out outbound calls related to a follow up on client's complaint which were received via voice channel – Call Centre (Inbound complaint campaign).
• Provide customers with appropriate response basis their queries.
• Ensuring delivery of (First Call Resolution - FCR) as a key KPI as in when applicable.
• Timely Escalation of complex complaints to the Complaints Resolution Unit to ensure effective resolution.
• Maintains a courteous, respectful, helpful, and professional attitude with all customers always during the conversation in accordance with bank's service guidelines and standards.
• Highlight and escalate potential risk immediately, via the proper channels
• To participate in providing key input to ADIB management derived from customer's feedback to improve customer's experience and ultimately customers' satisfaction.

HR & People Team Management:

• Adherence to shift schedule & attendance.
• Avoid unplanned leaves/ absences since has a direct impact on process.
• Required to work on shifts.
• Required to do overtime when necessary.
• Strict adherence to bank's code of conduct and HR polices.

Quality:

• Deliver high quality response/ resolution on customer's feedback and complaints.
• Participate in discussions and knowledge sharing within the team to help in enhancing the experience & skills.

Department Goals:

• Work towards ensuring that service standards and KPIs are met/ exceeded that ultimately result in improved customer's experience.

RESULTS REQUIRED:

• Addressing customer's enquiries & complaints within defined guidelines.
• Delivering & exceeding the set KPI's inline the Department Goals.
• Eliminate feedback being converted to complaints due to poor quality
• Ensure Customer's Satisfaction and elimination of repeated complaints.

Specialist Skills / Technical Knowledge Required for this role:

• Customer focused managing relation within the bank's rules, regulations, and interest.
• Experienced in problem solving and managing customer feedback, with background Contact Center. Customer Service, or complaints environment.
• High level of inter-personal and communications skills with good language command.
• Thorough and detailed understanding of the banks systems, policies, products, and procedures.
• High level of analytical skills to enable problem solving and addressing customers queries.

Previous experience required (if any)

• 0 to 2 years of experience working in Customer Experience/ Service.
• Knowledge of banking laws, policies, procedures, and practices.
• Banking experience in service delivery and customer experience.
• Excellent track record of achievement

This position is for UAE Nationals only.

Job description

Client Servicing or Account management responsibilities include developing strong relationships with customers, connecting with key business executives, and stakeholders, preparing sales reports and hitting sales targets. Account Executives also answer client queries and identify new business opportunities among existing customers as well as get new clients on board.

Ultimately, to be a successful Client Service Executive, one should collaborate with all the internal departments to achieve their targets while keeping our clients satisfied and engaged with our products and services in the long run.

Responsibilities

• Serve as the lead point of contact for all customer account management tasks
• Build and maintain strong, long-lasting client relationships
• Negotiate contracts and close agreements to maximise profits and hit the targets set by the management
• Develop trusted advisor relationships with key accounts, customer stakeholders and executive sponsors
• Ensure timely and successful delivery of our services according to customer needs and objectives
• Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders
• Develop new business with existing clients and/or identify areas of improvement to meet sales quotas
• Forecast and track key account metrics (e.g., quarterly sales results and annual forecasts)
• Prepare reports on account status
• Collaborate with team to identify and grow opportunities within territory
• Assist with challenging client requests and escalations as required
• Bringing new clients on board by attending technology events, networking within the industry, and using existing clients references to increase your customer base.
• To create presentations and present them in front of clients when required
• To come up with new marketing ideas to pitch to your clients, juggle multiple account management projects at a time, while maintaining sharp attention to detail.
• Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organisation

Experience

• Minimum 2 years of experience working with a B2B Marketing agency in the Middle East
• Experience with Technology brands preferred

Job Overview

We are seeking a skilled and client-focused Client Services Executive to manage and nurture relationships with our valued clients. This role is central to ensuring seamless communication, resolving client concerns, and delivering outstanding service while identifying opportunities for business growth through upselling and referrals.

The ideal candidate is proactive, detail-oriented, and able to thrive in a fast-paced environment, with solid experience working in the UAE market.

Key Responsibilities

Build and maintain long-term client relationships, ensuring satisfaction and loyalty.

Manage smooth client onboarding and oversee the entire client journey.

Act as the main point of contact between clients and internal teams to deliver high-quality solutions aligned with client objectives.

Respond to client inquiries, feedback, and complaints in a professional and timely manner.

Identify opportunities for upselling, cross-selling, and account expansion.

Maintain accurate client data and activity logs in CRM systems.

Provide strategic insights and recommendations to clients to help them maximize service value.

Organize training sessions, presentations, or workshops to ensure clients fully understand offerings.

Ensure contracts, agreements, and billing details are properly documented and executed.

Support the team in business development and client pitch initiatives.

Qualifications & Skills

Bachelor's degree in Business Administration, Marketing, Communications, or a related field.

2–4 years of proven experience in client servicing, account management, or a related role.

Previous work experience in the UAE is mandatory.

Strong understanding of client relationship management and service delivery.

Proficiency in Microsoft Office Suite and CRM platforms.

l Excellent time management and organizational skills with the ability to manage multiple accounts simultaneously.

Strong analytical and problem-solving abilities.

Exceptional communication and interpersonal skills.

Ability to work effectively under pressure in a fast-paced environment.

A customer-first mindset with the ability to build and sustain partnerships.

Why Join Us?

Be part of a growing organization with a strong client portfolio. Collaborative and innovative work culture. Exposure to diverse industries and clients across the UAE. Opportunities for professional growth and career development.

Job Title: Client Services Coordinator

Department: Sales

Location: Al Sajja, Sharjah

Reports To: Sales Manager

Job Purpose:

The Client Services Coordinator will serve as a key point of contact for clients, managing queries, preparing quotes, and coordinating between the design, production, and installation teams. The role ensures smooth communication across departments to meet client expectations, ensuring timely delivery and installation of projects.

Key Responsibilities:

• Client Relationship Management:
• Serve as the primary point of contact for clients, handling queries and addressing concerns in a timely and professional manner.
• Build and maintain strong relationships with clients to ensure satisfaction and retention.
• Quotation Preparation:
• Prepare and present accurate quotes based on client requirements and project specifications.
• Work closely with the sales team to ensure all quotes are aligned with company pricing policies and project budgets.
• Coordination with Design Team:
• Collaborate with the design team to ensure client requirements are clearly communicated and integrated into the design process.
• Monitor the progress of design projects and ensure timely delivery to clients.
• Production Coordination:
• Liaise with the production team to track the progress of projects and ensure timely delivery of goods and services.
• Ensure that production schedules align with client deadlines and address any potential delays.
• Installation Coordination:
• Coordinate with the installation team to ensure smooth delivery and setup of stands, displays, or other products at client locations.
• Communicate with clients to arrange installation times and confirm site readiness.
• Project Management:
• Track project timelines from start to finish, ensuring that all tasks are completed on schedule.
• Identify and resolve any issues that arise during the course of the project.
• Documentation and Reporting:
• Maintain detailed records of client communications, project timelines, and installation details.
• Provide regular updates to clients and internal teams on project status and ensure that all stakeholders are informed of any changes.
• Internal Collaboration:
• Work closely with sales, design, production, and logistics teams to ensure the successful delivery of projects.
• Facilitate effective communication between teams to ensure that client requirements are met at every stage of the project.
• Post-Project Follow-Up:
• Ensure client satisfaction after the completion of projects, addressing any post-installation issues or requests.
• Gather client feedback to help improve service offerings and processes.

Key Qualifications and Skills:

• Education: Bachelor's degree in Business Administration, Communications, or a related field.
• Experience: Minimum of 2 years of experience in a client-facing role, preferably in the sales or service industry.
• Technical Skills:
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
• Experience with CRM systems or project management software is a plus.
• Soft Skills:
• Excellent communication and interpersonal skills.
• Strong organizational skills with attention to detail.
• Ability to multitask and manage several projects simultaneously.
• Problem-solving skills and a proactive approach to client needs.

Working Conditions:

• Full-time position based in the office, with potential for occasional travel to client sites for project installations or meetings.

Job Type: Full-time

Pay: AED3, AED3,500.00 per month

Company Description

Windmills provides asset valuation, building consulting, property brokerage, and management consulting services in the UAE, GCC, and internationally.

Role Description

This is a full-time, on-site role for a Client Services Representative located in Dubai. The Client Services Representative will handle day-to-day client interactions, ensuring customer satisfaction, providing exceptional customer service, and facilitating effective communication. This role will also involve liaising with clients on finance-related queries and providing the necessary support to meet their needs.

Qualifications

• Client Services and Customer Service skills
• Strong Communication skills, both written and verbal
• Experience in ensuring Customer Satisfaction
• Basic knowledge of Finance
• Excellent interpersonal and problem-solving skills
• Ability to work independently and collaboratively
• Bachelor's degree in Business, Finance, or a related field is beneficial
• Previous experience in a similar role is a plus