608 Customer Service Representatives jobs in the United Arab Emirates

Client Relationship Management:

Act as the primary point of contact for VIP clients from initial inquiry to post-event follow-up, ensuring an outstanding, white-glove service experience.

Consultation & Briefing:

Understand and interpret the client’s vision, lifestyle, brand values, and expectations to create customised event proposals and experiences.

Project Coordination:

Work closely with the Creative, Production, and Operations teams to ensure client requirements are flawlessly integrated into the event concept, design, and execution.

Communication & Reporting:

Provide regular updates to clients, manage approvals, timelines, and budgets, and promptly address any concerns or changes with discretion and professionalism.

Client Retention & Development:

Build long-term relationships that lead to repeat business, upselling opportunities, and positive word-of-mouth among the luxury community.

Problem Solving:

Quickly and tactfully resolve any on-site or pre-event issues to maintain client confidence and satisfaction.

Market Intelligence:

Stay informed on trends in luxury lifestyle, fashion, art, gastronomy, and hospitality to make informed suggestions and enhance client offerings.

Company Overview
Arqaam Capital is a leading financial services company with a strong presence in the Middle East region. Headquartered in Dubai, UAE. Known for our innovative approach and client-centric services, Arqaam Capital provides a wide range of financial solutions, including investment banking, asset management, and brokerage services.

Our global electronic trading services cater to clients in over 200 countries and territories, including individual investors, financial advisors, hedge funds, and introducing brokers. We leverage advanced technology, competitive pricing, world class research and extensive market access to help our clients maximize their investments.

Join our dynamic, multi-national team and be a part of a company that simplifies and enhances financial opportunities using state-of-the-art technology.

Job Description & Responsibilities
You will play a pivotal role in driving sales and expanding our client base. Your primary focus will be on identifying and pursuing sales opportunities, developing long-term client relationships, and contributing to the overall growth of the company.

• Identify and pursue sales opportunities by understanding client needs and offering Arqaam’s white label tech solutions .
• Develop and maintain a pipeline of potential clients and follow up on leads to convert them into active clients.
• Collaborate with the sales team to achieve revenue targets and contribute to the overall growth of the company.
• Handle clients’ enquiries via different channels including email, ticket, live chat, and phone call.
• Familiarize with various proprietary platforms including trading systems and administrative portals to educate clients and align with our self-service and highly automated business model.
• Assist clients in understanding the entire trading cycle, including but not limited to funding process, position transfers, corporate actions, margin calculation, and statements reconciliation.
• Troubleshoot with clients and take ownership when issues arise, follow up, escalate, and liaise with various internal parties such as Legal & Compliance, Risk, IT, Cashiering, Clearing, and other service groups around the world.

Qualification & Skills
Core competencies:

• Strong Financial product knowledge – Equities, Fixed income & derivatives (MENA and Global)
• Good understanding of trading systems for Institutions, HNI, and Bank white label.
• Self-starter with highly analytical and critical thinking mindset
• Ability to handle stress, work independently, and autonomously in a fast-paced environment
• Excellent command of written and spoken English & Arabic would be an added advantage
• Experience in the MENA region: Understanding of the financial markets and regulatory environment in the MENA region is highly desirable. Experience working with clients from this region will be an advantage.

Requirements:

• Bachelor's / Masters degree
• 10-12 years’ experience in Customer Service and Financial Service with a strong focus on sales. (Candidates with extensive experience in sales and client relationship management will be given priority)
• Candidates with prior experience in client services, middle/back-office operations, compliance, electronic trading, and fund administration will be given priority
• Working knowledge of Microsoft Word, Excel; Bloomberg, UNIX, FIX and/or basic programming experience a plus

Company Benefits & Perks:

• Competitive Salary, annual performance-based bonus
• Excellent health and welfare benefits
• Great work-life balance
• Unique opportunity to gain exposure to global financial products, markets, and clientele
• Opportunities for career progression and job scope expansion in a global company with a growing local presence

Client Relationship Management:

Act as the primary point of contact for VIP clients from initial inquiry to post-event follow-up, ensuring an outstanding, white-glove service experience.

Consultation & Briefing:

Understand and interpret the client’s vision, lifestyle, brand values, and expectations to create customised event proposals and experiences.

Project Coordination:

Work closely with the Creative, Production, and Operations teams to ensure client requirements are flawlessly integrated into the event concept, design, and execution.

Communication & Reporting:

Provide regular updates to clients, manage approvals, timelines, and budgets, and promptly address any concerns or changes with discretion and professionalism.

Client Retention & Development:

Build long-term relationships that lead to repeat business, upselling opportunities, and positive word-of-mouth among the luxury community.

Problem Solving:

Quickly and tactfully resolve any on-site or pre-event issues to maintain client confidence and satisfaction.

Market Intelligence:

Stay informed on trends in luxury lifestyle, fashion, art, gastronomy, and hospitality to make informed suggestions and enhance client offerings.

The ENTERTAINER is a leading digital company dedicated to adding value for consumers by bringing them the best incentive offers globally. We are a 100% digital, data-driven tech company providing first-rate offers across renowned dining, leisure, entertainment, and hotel brands worldwide. The ENTERTAINER has grown with the aim of creating unbeatable value and loyalty everywhere we operate. We believe that experience is everything, and that's why we are passionate about creating unforgettable experiences for our customers, partners, and employees.

The Client Services Executive is responsible for the day-to-day management of ENTERTAINER Business clients across various sectors. Acting as the main point of contact for a portfolio of accounts, you'll oversee the seamless delivery of all client activities, working closely with internal teams to drive results. You will bring strategic ideas to accounts, champion ENTERTAINER Business products and services, and ensure industry best practices are met.

The ENTERTAINER Business environment is fast-paced and dynamic, so agility, strong multitasking skills, and the ability to prioritize under pressure are essential. You need to think quickly, solve problems proactively, and stay committed to meeting deadlines while maintaining excellent client relationships. This role offers a rewarding opportunity for someone who thrives in a client-focused, collaborative, and high-energy environment.

• Manage day-to-day client account deliverables, including communications planning, data analysis, insights, programme reporting, merchant selection, onboarding, and customer service support.
• Coordinate technology change requests, ensuring all deadlines and service level agreements (SLAs) are met.
• Understand client KPIs and business objectives to align activities and drive success.
• Identify and support account growth opportunities through strategic insights and proposal writing.
• Scope, plan, and implement projects, ensuring timely and within-budget delivery.
• Collaborate with internal teams to stay informed about products, solutions, and innovations available to clients.
• Work closely with business leaders to develop and expand client accounts strategically.
• Interpret programme data to monitor performance, identify trends, and improve against KPIs.
• Manage internal administration, including invoicing, reporting, and creating client policies and procedural documentation.

• Agency experience is essential, ideally with a background in loyalty marketing, communications, and/or partnerships.
• A strong understanding of the Travel, Retail, FMCG, Telco, and Banking sectors is highly desirable.
• Proven track record of managing multiple client relationships simultaneously.
• Solid knowledge of loyalty programmes, marketing communications, and partnership strategies.
• Ability to plan strategically and influence both internal and external senior stakeholders.
• Excellent written and verbal communication skills.
• Strong team management and leadership capabilities.
• High attention to detail with sound budgeting and financial management skills.
• Awareness of digital and social media trends and their practical application.
• Understanding of creative processes and techniques across digital platforms.
• Proactive in staying informed about relevant market trends and industry developments.
• Confident working as a key authority within a fast-paced team environment.
• Results-driven mindset with a strong sense of ownership and accountability.
• Comfortable working independently as well as collaboratively across wider teams.

Manager

We are looking for a detail-oriented and organized professional to fill this role. The ideal candidate will possess strong communication skills, both verbal and written, and have experience in client service management within the cleaning or facility industry.

1. Respond to client inquiries in a timely manner.
2. Create accurate quotations and follow up with clients.
3. Maintain complete records of client information.
4. Verify confirmed job details to prevent revenue loss.

1. Ensure job completion to client satisfaction by verifying work daily and addressing any concerns promptly.
2. Develop contracts for clients outlining terms and conditions.
3. Handle customer complaints professionally and provide resolutions.
4. Assign crew members to jobs, optimizing resource allocation.
5. Create daily schedules for crew members to maximize productivity.
6. Provide regular reports on crew availability for informed decision-making.

1. Generate sales and booking log reports to track performance.
2. Offer proactive feedback on market trends and conditions.
3. Recommend sales and marketing initiatives for business growth.

Mastery of Microsoft Office applications is essential for success in this role. If you are a motivated and detail-oriented professional with a passion for delivering exceptional client service, we encourage you to apply.

Job Title: Veterinary Receptionist

Location: Dubai, UAE

Salary: AED 3500 - AED 5000

Industry: Veterinary / Animal Healthcare

Employment Type: Full-time

We are seeking a Veterinary Receptionist to join our team as the first point of contact for clients, both humans and animals.

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• A passionate and enthusiastic professional with experience in animal care
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• Excellent communication skills to handle client interactions
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• Ability to multitask in a fast-paced environment
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• Solutions-driven with a positive attitude
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• Organized and capable of resolving issues promptly
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• High level of professionalism, empathy, and sensitivity towards animals and their owners
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• Greeting and welcoming pet owners and their animals
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• Registering new pets and owners accurately in the clinic software
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• Managing appointment bookings and reminders
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• Educating clients about veterinary procedures and pet care facilities
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• Coordinating with vets and support staff for daily operations
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• Handling cash and electronic payments
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• Preparing invoices and official documents under veterinary guidance
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• Supporting the team during surgeries or urgent situations
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• 2-4 years of experience in a similar role at a veterinary clinic
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• Strong communication and interpersonal skills
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• Tech-savviness with experience using veterinary software systems
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• Competitive salary
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• Air ticket allowance
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• Medical insurance
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• Visa sponsorship
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• Overtime pay
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We are seeking a skilled professional to manage client relationships, ensure high-quality customer service, and facilitate coordination among various teams to execute advertising campaigns effectively.

Key Responsibilities:

1. Client Relationship Management:
   • Act as the primary point of contact for clients, addressing inquiries, resolving issues, and maintaining strong professional relationships.
   • Understand client needs and objectives, offering suitable solutions and ensuring client satisfaction.
2. Coordination and Communication:
   • Collaborate with internal teams (creative, media, production, etc.) to ensure the smooth execution of advertising campaigns.
   • Communicate client briefs and requirements clearly and effectively to the relevant teams.
   • Coordinate project timelines, ensuring tasks are completed on schedule.
   • Provide exceptional customer service, addressing client concerns promptly and professionally.
   • Proactively identify opportunities to enhance the client experience and suggest improvements.
3. Campaign Oversight:
   • Monitor campaign progress and performance, keeping clients informed and involved in the process.
   • Work closely with the creative team to ensure that the client's objectives are met in the advertising materials.
4. Documentation and Reporting:
   • Maintain accurate records of client interactions, agreements, and campaign details.
   • Prepare regular reports on campaign performance and client feedback.

Requirements:

1. Bachelor's degree in Marketing, Business, Communications, or a related field.
2. Proven experience in a customer service or client-facing role, preferably within an advertising agency.
3. Excellent communication skills, both written and verbal.
4. Strong organizational abilities with a keen eye for detail.
5. Ability to multitask and prioritize tasks effectively.
6. Proficiency in relevant software and tools for project management and communication.
7. A proactive and solution-oriented approach to problem-solving.

Job Overview
The Customer Service Executive will serve as the first point of contact for walk-in clients and play a key role in executing financial transactions, verifying documents, managing counter services, and ensuring a smooth customer experience. The candidate must maintain confidentiality, accuracy, and adhere to all FAB policies and compliance guidelines.
Key Responsibilities
* Handle all client-facing activities at the branch or PCG service desk
* Assist walk-in clients by processing requests, collecting and delivering documents, and resolving service queries
* Perform customer identification checks and ensure proper authorization before processing instructions
* Support Relationship Managers by managing customer documentation, operational requests, and service support
* Manage cash operations including inward/outward remittances, cheque clearing, and account transfers
* Adhere strictly to internal SOPs and regulatory requirements while handling transactions
* Secure customer information and documentation as per FAB s data protection policies
* Contribute to audit readiness and regularly review procedures to align with RMU and internal audit feedback
* Participate in bank-wide initiatives, system enhancements, and process improvement activities
* Maintain high service quality standards and ensure timely MIS reporting and reconciliations
Governance & Standards
* Ensure confidentiality of sensitive client information
* Follow up with relevant internal departments to resolve client issues promptly
* Verify authority of customer representatives before accepting or releasing documents
* Strictly comply with compliance, operational risk, and audit guidelines
Job Requirements
* Bachelor s degree or higher diploma in Business, Finance, or a related field
* Minimum 2 years of experience in banking operations or front desk customer service
* Working knowledge of core banking products, cash operations, and cheque handling
* Strong communication, organizational, and multitasking skills
* Ability to maintain service excellence under pressure
* Familiarity with data protection, audit, and risk management policies
* Fluency in English; Arabic is an advantage

Company Industry

• Banking
• Broking

Department / Functional Area

• Helpdesk
• Customer Service
• Telecalling

Keywords

• Customer Service Executive - Client Services Desk

Disclaimer: Naukrigulf.com is only a platform to bring jobseekers & employers together. Applicants are advised to research the bonafides of the prospective employer independently. We do NOT endorse any requests for money payments and strictly advice against sharing personal or bank related information. We also recommend you visit Security Advice for more information. If you suspect any fraud or malpractice, email us at

About the Company
First Abu Dhabi Bank (FAB) stands as a pillar of strength in the regional banking industry, offering a wide array of financial products and services to individuals, corporates, and institutions. With a commitment to innovation, excellence, and sustainability, FAB fosters a collaborative work environment that supports employee growth and delivers world-class customer service across the UAE and international markets.
Post Details

Job Overview
The Customer Service Executive will serve as the first point of contact for walk-in clients and play a key role in executing financial transactions, verifying documents, managing counter services, and ensuring a smooth customer experience. The candidate must maintain confidentiality, accuracy, and adhere to all FAB policies and compliance guidelines.
Key Responsibilities
* Handle all client-facing activities at the branch or PCG service desk
* Assist walk-in clients by processing requests, collecting and delivering documents, and resolving service queries
* Perform customer identification checks and ensure proper authorization before processing instructions
* Support Relationship Managers by managing customer documentation, operational requests, and service support
* Manage cash operations including inward/outward remittances, cheque clearing, and account transfers
* Adhere strictly to internal SOPs and regulatory requirements while handling transactions
* Secure customer information and documentation as per FAB s data protection policies
* Contribute to audit readiness and regularly review procedures to align with RMU and internal audit feedback
* Participate in bank-wide initiatives, system enhancements, and process improvement activities
* Maintain high service quality standards and ensure timely MIS reporting and reconciliations
Governance & Standards
* Ensure confidentiality of sensitive client information
* Follow up with relevant internal departments to resolve client issues promptly
* Verify authority of customer representatives before accepting or releasing documents
* Strictly comply with compliance, operational risk, and audit guidelines
Job Requirements
* Bachelor s degree or higher diploma in Business, Finance, or a related field
* Minimum 2 years of experience in banking operations or front desk customer service
* Working knowledge of core banking products, cash operations, and cheque handling
* Strong communication, organizational, and multitasking skills
* Ability to maintain service excellence under pressure
* Familiarity with data protection, audit, and risk management policies
* Fluency in English; Arabic is an advantage

Company Industry

• Banking
• Broking

Department / Functional Area

• Helpdesk
• Customer Service
• Telecalling

Keywords

• Customer Service Executive - Client Services Desk

Disclaimer: Naukrigulf.com is only a platform to bring jobseekers & employers together. Applicants are advised to research the bonafides of the prospective employer independently. We do NOT endorse any requests for money payments and strictly advice against sharing personal or bank related information. We also recommend you visit Security Advice for more information. If you suspect any fraud or malpractice, email us at

About the Company
First Abu Dhabi Bank (FAB) stands as a pillar of strength in the regional banking industry, offering a wide array of financial products and services to individuals, corporates, and institutions. With a commitment to innovation, excellence, and sustainability, FAB fosters a collaborative work environment that supports employee growth and delivers world-class customer service across the UAE and international markets.
Post Details