659 Customer Service Representatives jobs in Al Awir

Under broad guidance, ensures clients obtain maximum value from products and services to facilitate a positive and productive long-term relationship, either broad client or offering focused.

Shares responsibility as part of the team that drives over US$12m in info and data business.

1. Ensures fulfillment of contract specifications and ad hoc client requests to build client satisfaction under supervision.
2. Assists team members in establishing and maintaining effective business relationships with clients to proactively support their needs, possibly focused on a specific product or service.
3. Ensures, through review and verification, that the product deliverable meets the customer's specifications, including timeliness and quality.
4. Partners with the account manager and clients to derive maximum value from IQVIA products and services by explaining and expanding the usage of current IQVIA deliverables and identifying revenue opportunities within existing clients.
5. Maintains effective internal communication with sales and client support teams to keep all informed of activities with the client.
6. Monitors performance against existing service agreements and ensures client obligations are met.
7. Researches, analyzes, and responds to client inquiries that require an in-depth understanding of the client's specific business line and/or therapeutic market.
8. May conduct product/services and process training for clients and other employees.
9. May conduct service meetings at client sites.
10. Represents IQVIA on external client projects.
11. May mentor and lead other client service representatives and represent the manager in their absence.

• Bachelor's Degree required.
• Four (4) years of related work experience required.
• One (1) to two (2) years of experience as an IQVIA Client Service Representative required.
• Broad knowledge of the concepts, practices, and procedures of the client service representative field.
• Broad knowledge of IQVIA products and the pharmaceutical industry.
• Meeting facilitation, presentation, and training experience required.
• Proficiency in PC applications such as Excel.
• Ability to communicate effectively with various levels within the organization (written and oral) and manipulate large transactional databases.
• Demonstrated problem-solving, analytical, and customer service skills.
• Ability to develop and maintain relationships in a diverse business environment.
• Ability to travel to clients and IQVIA offices as appropriate.
• Accreditation preferred in multiple business lines of IMS service certification program.

IQVIA is a leading global provider of clinical research services, commercial insights, and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at (website).

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Job Profile
XO is revolutionizing the private aviation industry by combining data intelligence with distinct, elevated service to allow you to reach anywhere in the world, anytime, just by reaching for a mobile device. Built on 20 years of innovation and skill, XO is the world's premier aviation network.

Job Profile
XO is revolutionizing the private aviation industry by combining data intelligence with distinct, elevated service to allow you to reach anywhere in the world, anytime, just by reaching for a mobile device. Built on 20 years of innovation and skill, XO is the world's premier aviation network.
Our Client Services team is the first point of contact within the business for our customers; dealing with all aspects of their travel experience as well as liaising with other departments to ensure excellent customer service.
Your Responsibilities
Providing an exemplary service and ensuring that each flight is tailor-made to the clients' needs, your responsibilities will include:

• Trip Management: Arrange all flight-related services, managing active tickets containing client requests/changes, keeping itinerary up to date for client and in all systems.
• Proactive Client Communication: Ensure that the client is communicated with regarding all restrictions, always recommending the best options to them and striving to meet their every travel need. On the day of the flight, keeping client up to date on any unexpected or uncontrollable issues that may arise.
• Profile Management: Onboarding new clients to introduce them to the product and the company, speaking to clients and building relationships, maintaining clear, concise, and professional communication with our clients at all times.
• Interdepartmental Communication: Partner with sales team, operations team, billing team, and crew to support them as needed, ensuring a seamless experience for clientele.
• Data Management and Technical Savviness: Be able to keep systems up to date, navigate between different programs with ease, be resourceful in finding answers using the guides given at the time of training.
  

• You have experience in a customer service role and the enthusiasm and determination to provide exceptional service to all customers.
• Your experience includes skillfully handling difficult and demanding situations, while ensuring that the customers' experience is seamless.
• You're proactive, service-driven, a keen team player and possess excellent interpersonal skills.
• You have ability to multi-task in a high-pressure environment.
• Excellent English language skills, including advanced spelling and grammar that will enable you to communicate clearly with your customers.
• You're able to maintain accuracy, a strong attention to detail and deliver punctually even when working under pressure.

• Seniority level Associate

• Employment type Full-time

• Job function Customer Service
• Industries Airlines and Aviation

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The role involves leading a team to manage client services and operational activities in the Corporate Investment Banking division. This includes planning, organizing, and controlling team activities, as well as ensuring efficient error-free processing of transactions and compliance with internal policies and procedures.

The successful candidate will be responsible for managing a team of client-centric professionals who provide exceptional customer service experience and ensure 100% adherence to transaction fulfillment timelines. They will also be expected to foster a value-driven culture within the team by promoting organizational values and ethics.

Key responsibilities include managing team members, conducting regular performance reviews, identifying training needs, and developing succession plans. Additionally, the role requires effective communication and collaboration with internal stakeholders to deliver high-quality services and drive business growth.

• University degree in commerce or banking
• Minimum 8 years' experience in banking operations
• Excellent communication skills, both written and spoken
• Analytical, self-motivated, energetic, flexible, dynamic, and problem-solving skills
• Ability to work in a fast-paced environment with attention to detail, accuracy, and efficiency

This is an excellent opportunity to join a dynamic and growing organization and contribute to the development of the UAE's largest bank. The successful candidate will have the chance to lead a high-performing team, develop their skills and expertise, and make a meaningful impact on the organization's success.

Applicants should possess a strong passion for delivering exceptional customer experiences and driving business growth through innovative solutions. The ideal candidate will be able to demonstrate a clear understanding of the organization's values and mission, as well as a commitment to fostering a positive and inclusive work environment.

Client Relationship Management:

Act as the primary point of contact for VIP clients from initial inquiry to post-event follow-up, ensuring an outstanding, white-glove service experience.

Consultation & Briefing:

Understand and interpret the client's vision, lifestyle, brand values, and expectations to create customised event proposals and experiences.

Project Coordination:

Work closely with the Creative, Production, and Operations teams to ensure client requirements are flawlessly integrated into the event concept, design, and execution.

Communication & Reporting:

Provide regular updates to clients, manage approvals, timelines, and budgets, and promptly address any concerns or changes with discretion and professionalism.

Client Retention & Development:

Build long-term relationships that lead to repeat business, upselling opportunities, and positive word-of-mouth among the luxury community.

Problem Solving:

Quickly and tactfully resolve any on-site or pre-event issues to maintain client confidence and satisfaction.

Market Intelligence:

Stay informed on trends in luxury lifestyle, fashion, art, gastronomy, and hospitality to make informed suggestions and enhance client offerings.

We are seeking a seasoned Client Services Professional to manage high-value relationships with our esteemed clientele. This role involves providing top-notch support, fostering long-term loyalty, and delivering tailored solutions that meet each client's unique needs.

The ENTERTAINER is a leading digital company dedicated to adding value for consumers by bringing them the best incentive offers globally. We are a 100% digital, data-driven tech company providing first-rate offers across renowned dining, leisure, entertainment, and hotel brands worldwide. The ENTERTAINER has grown with the aim of creating unbeatable value and loyalty everywhere we operate. We believe that experience is everything, and that's why we are passionate about creating unforgettable experiences for our customers, partners, and employees.

The Client Services Executive is responsible for the day-to-day management of ENTERTAINER Business clients across various sectors. Acting as the main point of contact for a portfolio of accounts, you'll oversee the seamless delivery and execution of all client activities, working closely with internal teams to drive results. You are expected to bring fresh strategic ideas to accounts, champion ENTERTAINER Business products and services, and ensure industry best practices are always met.

The ENTERTAINER Business environment is fast-paced and dynamic, so agility, strong multitasking skills, and the ability to prioritize under pressure are essential. You need to think quickly, solve problems proactively, and stay committed to meeting deadlines while maintaining excellent client relationships. This role is ideal for someone who thrives in a client-focused, collaborative, and high-energy environment.

1. Manage day-to-day client account deliverables including communications, planning, data analysis, insights, programme reporting, merchant selection, onboarding, and customer support.
2. Coordinate technology change requests and ensure all deadlines and SLAs are met.
3. Understand client KPIs and business objectives, ensuring all activities are aligned to drive success.
4. Identify and support account growth opportunities through strategic insights and proposal writing.
5. Scope, plan, and implement projects, ensuring timely and within-budget delivery.
6. Collaborate with internal teams to stay informed on products, solutions, and innovations available to clients.
7. Work closely with business heads to drive strategic development and expansion of client accounts.
8. Interpret programme data to monitor performance, identify trends, and drive improvements against KPIs.
9. Manage internal administration including invoicing, reporting, and creating client policies and procedural documentation.

1. Agency experience is essential, ideally with a background in loyalty, marketing, communications, and/or partnerships.
2. Strong understanding of the Travel, Retail, FMCG, Telco, and Banking sectors is highly desirable.
3. Proven track record of managing multiple client relationships simultaneously.
4. Solid knowledge of loyalty programmes, marketing communications, and partnership strategies.
5. Ability to plan strategically and influence both internal and external senior stakeholders.
6. Excellent written and verbal communication skills.
7. Strong team management and leadership capabilities.
8. High attention to detail with sound budgeting and financial management skills.
9. Awareness of digital and social media trends and their practical applications.
10. Understanding of creative processes and techniques across digital platforms.
11. Proactive in staying informed about relevant market trends and industry developments.
12. Confident working as a key authority within a fast-paced team environment.
13. Results-driven mindset with a strong sense of ownership and accountability.
14. Ability to work independently and collaboratively across wider teams.

Manager

Responsibilities

• Managing service needs of walk-in SME customers. To ensure that SE Account Manager's involvement in operational issues is brought to minimum level.
• Execute maintenance activities including KYC handling and Compliance related activities and exception handling.
• Ensure superior customer service delivery and act as the single point of contact for SE AMs handling all escalated and complex customer complaints effectively in a timely manner.
• Maximize cross-sell opportunities by referring the leads to the SE Account Manager.

• Entry level

• Full-time

• Other

• Banking

Location: United Arab Emirates

The ENTERTAINER is a leading digital company dedicated to adding value for consumers by bringing them the best incentive offers globally. We are a 100% digital, data-driven tech company providing first-rate offers across renowned dining, leisure, entertainment, and hotel brands worldwide. The ENTERTAINER has grown with the aim of creating unbeatable value and loyalty everywhere we operate. We believe that experience is everything, and that's why we are passionate about creating unforgettable experiences for our customers, partners, and employees.

The Client Services Executive is responsible for the day-to-day management of ENTERTAINER Business clients across various sectors. Acting as the main point of contact for a portfolio of accounts, you'll oversee the seamless delivery of all client activities, working closely with internal teams to drive results. You will bring strategic ideas to accounts, champion ENTERTAINER Business products and services, and ensure industry best practices are met.

The ENTERTAINER Business environment is fast-paced and dynamic, so agility, strong multitasking skills, and the ability to prioritize under pressure are essential. You need to think quickly, solve problems proactively, and stay committed to meeting deadlines while maintaining excellent client relationships. This role offers a rewarding opportunity for someone who thrives in a client-focused, collaborative, and high-energy environment.

• Manage day-to-day client account deliverables, including communications planning, data analysis, insights, programme reporting, merchant selection, onboarding, and customer service support.
• Coordinate technology change requests, ensuring all deadlines and service level agreements (SLAs) are met.
• Understand client KPIs and business objectives to align activities and drive success.
• Identify and support account growth opportunities through strategic insights and proposal writing.
• Scope, plan, and implement projects, ensuring timely and within-budget delivery.
• Collaborate with internal teams to stay informed about products, solutions, and innovations available to clients.
• Work closely with business leaders to develop and expand client accounts strategically.
• Interpret programme data to monitor performance, identify trends, and improve against KPIs.
• Manage internal administration, including invoicing, reporting, and creating client policies and procedural documentation.

• Agency experience is essential, ideally with a background in loyalty marketing, communications, and/or partnerships.
• A strong understanding of the Travel, Retail, FMCG, Telco, and Banking sectors is highly desirable.
• Proven track record of managing multiple client relationships simultaneously.
• Solid knowledge of loyalty programmes, marketing communications, and partnership strategies.
• Ability to plan strategically and influence both internal and external senior stakeholders.
• Excellent written and verbal communication skills.
• Strong team management and leadership capabilities.
• High attention to detail with sound budgeting and financial management skills.
• Awareness of digital and social media trends and their practical application.
• Understanding of creative processes and techniques across digital platforms.
• Proactive in staying informed about relevant market trends and industry developments.
• Confident working as a key authority within a fast-paced team environment.
• Results-driven mindset with a strong sense of ownership and accountability.
• Comfortable working independently as well as collaboratively across wider teams.

Manager

A Client Services Manager is responsible for delivering high-quality customer experiences and driving revenue growth while ensuring compliance with industry standards.

• Operational Excellence - Direct daily operations to ensure productivity, service excellence, and guest satisfaction.
• Business Development - Spearhead initiatives related to new business opportunities, store openings, and expansion projects.
• Financial Performance Management - Analyze financial reports, monitor sales results, control costs, and implement measures to prevent waste and losses.
• Market Insights & Customer Focus - Conduct competitor analysis, assess customer satisfaction, and maintain strong relationships with key stakeholders.
• Product Innovation & Brand Loyalty - Drive product innovation and uphold brand guidelines across all channels.
• People Leadership - Recruit, train, and develop staff, set performance goals, and foster a unified management style.
• Team Development & Succession Planning - Evaluate staff performance, administer personal development programs, and build succession pipelines.