662 Customer Service Representatives jobs in Al Awir

Overview

Headquartered in Dubai, UAE, The First Group is a dynamic, integrated global property developer with a fast-growing portfolio of upscale hotels, residential properties, F&B brands and real estate asset management services. Since our launch in 2005, we have carved a highly successful niche offering unrivalled property investment opportunities in high-growth markets to clients from more than 70 countries worldwide.

We were among the first developers to identify the tremendous potential in providing private investors the opportunity to purchase hotel guestrooms, suites and serviced apartments in our collection of upscale properties located in highly popular locations across Dubai. We back up our success with a list of International Property awards along with strategic partnerships with companies such as Wyndham Hotel group, Millennium Hotels, Emirates Airlines and Jumeirah Hotels and Resorts.

To successful candidates, we offer a diverse progressive corporate working environmentwith clear growth potential along with award winning sales & marketing tools, a state of the art showroom featuring Dubai’s only virtual helicopter tour and endorsements from a number of international sporting celebrities.

• Constantly sell and resell the benefits of investment in TFG products.
• Build and Maintain excellent relationships with clients.
• Strive to reduce Client cancellation rates.
• Confirmation of new sales & constant client consolidation.
• Management of funds collected according to target.
• Collecting monies ahead of schedule.
• Control client’s profile, funds allocation, and constant update of CRM.

Behavioral Competencies required:

• Outgoing, cheerful, good Listener, clear speaking and self organised.
• Target-oriented with an ability to work under pressure.
• Highly driven, task orientated with a winning attitude.
• High level of responsibility.
• Adaptive, persistent.
• Good time & task management skills.

Minimum Requirements:

• Must Speak English fluently
• Excellent Sales skills
• Good communications skills
• Business correspondence skills
• PC user (Microsoft Office package)

Clinic Client Liaison

The Clinic Client Liaison plays a vital role in ensuring a seamless and positive patient experience. This individual will serve as the primary point of contact, addressing inquiries and providing information on clinic services.

• Patient Coordination & Customer Service: Serve patients professionally, greet them warmly, and ensure a welcoming atmosphere.
• Coordinate with medical and non-medical staff for a smooth patient journey.
• Maintain accurate patient records in the clinic management system.
• Process patient payments, generate invoices, and provide payment receipts.

• Assist patients with insurance queries and coordinate with the finance team.
• Ensure adherence to DHA regulations regarding patient confidentiality and medical records management.

• Monitor and report operational issues affecting patient experience or compliance.
• Act as a liaison between patients and healthcare providers.
• Gather patient feedback and suggest improvements.

• Exceptional communication and interpersonal skills.
• Able to maintain accuracy and attention to detail.
• Ability to work effectively in a fast-paced environment.

• A dynamic and supportive work environment.
• Ongoing training and professional development opportunities.

Headquartered in Dubai, UAE, The First Group is a dynamic, integrated global property developer with a fast-growing portfolio of upscale hotels, residential properties, F&B brands and real estate asset management services. Since our launch in 2005, we have carved a highly successful niche offering unrivalled property investment opportunities in high-growth markets to clients from more than 70 countries worldwide.

We were among the first developers to identify the tremendous potential in providing private investors the opportunity to purchase hotel guestrooms, suites and serviced apartments in our collection of upscale properties located in highly popular locations across Dubai. We back up our success with a list of International Property awards along with strategic partnerships with companies such as Wyndham Hotel group, Millennium Hotels, Emirates Airlines and Jumeirah Hotels and Resorts.

To successful candidates, we offer a diverse progressive corporate working environmentwith clear growth potential along with award winning sales & marketing tools, a state of the art showroom featuring Dubai's only virtual helicopter tour and endorsements from a number of international sporting celebrities.

• Constantly sell and resell the benefits of investment in TFG products.
• Build and Maintain excellent relationships with clients.
• Strive to reduce Client cancellation rates.
• Confirmation of new sales & constant client consolidation.
• Management of funds collected according to target.
• Collecting monies ahead of schedule.
• Control client's profile, funds allocation, and constant update of CRM.

Behavioral Competencies required:

• Outgoing, cheerful, good Listener, clear speaking and self organised.
• Target-oriented with an ability to work under pressure.
• Highly driven, task orientated with a winning attitude.
• High level of responsibility.
• Adaptive, persistent.
• Good time & task management skills.

Minimum Requirements:

• Must Speak Arabic & English
• Excellent Sales skills
• Good communications skills
• Business correspondence skills
• PC user (Microsoft Office package)

Under broad guidance, ensures clients obtain maximum value from products and services to facilitate a positive and productive long-term relationship, either broad client or offering focused.

Shares responsibility as part of the team that drives over US$12m in info and data business.

1. Ensures fulfillment of contract specifications and ad hoc client requests to build client satisfaction under supervision.
2. Assists team members in establishing and maintaining effective business relationships with clients to proactively support their needs, possibly focused on a specific product or service.
3. Ensures, through review and verification, that the product deliverable meets the customer's specifications, including timeliness and quality.
4. Partners with the account manager and clients to derive maximum value from IQVIA products and services by explaining and expanding the usage of current IQVIA deliverables and identifying revenue opportunities within existing clients.
5. Maintains effective internal communication with sales and client support teams to keep all informed of activities with the client.
6. Monitors performance against existing service agreements and ensures client obligations are met.
7. Researches, analyzes, and responds to client inquiries that require an in-depth understanding of the client's specific business line and/or therapeutic market.
8. May conduct product/services and process training for clients and other employees.
9. May conduct service meetings at client sites.
10. Represents IQVIA on external client projects.
11. May mentor and lead other client service representatives and represent the manager in their absence.

• Bachelor's Degree required.
• Four (4) years of related work experience required.
• One (1) to two (2) years of experience as an IQVIA Client Service Representative required.
• Broad knowledge of the concepts, practices, and procedures of the client service representative field.
• Broad knowledge of IQVIA products and the pharmaceutical industry.
• Meeting facilitation, presentation, and training experience required.
• Proficiency in PC applications such as Excel.
• Ability to communicate effectively with various levels within the organization (written and oral) and manipulate large transactional databases.
• Demonstrated problem-solving, analytical, and customer service skills.
• Ability to develop and maintain relationships in a diverse business environment.
• Ability to travel to clients and IQVIA offices as appropriate.
• Accreditation preferred in multiple business lines of IMS service certification program.

IQVIA is a leading global provider of clinical research services, commercial insights, and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at (website).

As a dedicated professional, you will play a vital role in delivering exceptional service to our commercial banking customers. Your primary objective will be to provide tailored solutions that meet their unique needs and exceed their expectations.

The job entails working closely with clients to understand their requirements, identifying opportunities for growth and improvement, and implementing strategies to enhance their overall experience.

Key responsibilities include:

• Delivering best-in-class services through proactive communication and timely issue resolution
• Following up on customer transactions to ensure seamless execution and minimal disruptions
• Complying with relevant departmental policies, processes, and standard operating procedures to maintain consistency and quality
• Serving as the primary point of contact for key client relationships and providing focused, professional servicing
• Resolving customer issues and queries in a manner that reflects excellent customer service, ensuring timely follow-up and escalation of client concerns
• Demonstrating unwavering commitment to organisational values and ethics at all times to foster a value-driven culture within the bank
• Contributing to the identification of opportunities for continuous improvement and sustainability of systems, processes, and practices, considering global standards, productivity enhancement, and cost optimisation
• Assisting in the preparation of timely and accurate statements and reports to meet departmental requirements, policies, and quality standards

Qualifications and Experience:

We are looking for individuals with:

• 1-2 years of working experience in customer service or sales
• Students seeking to start and develop their career in banking are encouraged to apply

Headquartered in Dubai, UAE, The First Group is a dynamic, integrated global property developer with a fast-growing portfolio of upscale hotels, residential properties, F&B brands and real estate asset management services. Since our launch in 2005, we have carved a highly successful niche offering unrivalled property investment opportunities in high-growth markets to clients from more than 70 countries worldwide.

We were among the first developers to identify the tremendous potential in providing private investors the opportunity to purchase hotel guestrooms, suites and serviced apartments in our collection of upscale properties located in highly popular locations across Dubai. We back up our success with a list of International Property awards along with strategic partnerships with companies such as Wyndham Hotel group, Millennium Hotels, Emirates Airlines and Jumeirah Hotels and Resorts.

To successful candidates, we offer a diverse progressive corporate working environmentwith clear growth potential along with award winning sales & marketing tools, a state of the art showroom featuring Dubai's only virtual helicopter tour and endorsements from a number of international sporting celebrities.

• Constantly sell and resell the benefits of investment in TFG products.
• Build and Maintain excellent relationships with clients.
• Strive to reduce Client cancellation rates.
• Confirmation of new sales & constant client consolidation.
• Management of funds collected according to target.
• Collecting monies ahead of schedule.
• Control client's profile, funds allocation, and constant update of CRM.

Behavioral Competencies required:

• Outgoing, cheerful, good Listener, clear speaking and self organised.
• Target-oriented with an ability to work under pressure.
• Highly driven, task orientated with a winning attitude.
• High level of responsibility.
• Adaptive, persistent.
• Good time & task management skills.

Minimum Requirements:

• Must Speak English fluently
• Excellent Sales skills
• Good communications skills
• Business correspondence skills
• PC user (Microsoft Office package)

The role involves leading a team to manage client services and operational activities in the Corporate Investment Banking division. This includes planning, organizing, and controlling team activities, as well as ensuring efficient error-free processing of transactions and compliance with internal policies and procedures.

The successful candidate will be responsible for managing a team of client-centric professionals who provide exceptional customer service experience and ensure 100% adherence to transaction fulfillment timelines. They will also be expected to foster a value-driven culture within the team by promoting organizational values and ethics.

Key responsibilities include managing team members, conducting regular performance reviews, identifying training needs, and developing succession plans. Additionally, the role requires effective communication and collaboration with internal stakeholders to deliver high-quality services and drive business growth.

• University degree in commerce or banking
• Minimum 8 years' experience in banking operations
• Excellent communication skills, both written and spoken
• Analytical, self-motivated, energetic, flexible, dynamic, and problem-solving skills
• Ability to work in a fast-paced environment with attention to detail, accuracy, and efficiency

This is an excellent opportunity to join a dynamic and growing organization and contribute to the development of the UAE's largest bank. The successful candidate will have the chance to lead a high-performing team, develop their skills and expertise, and make a meaningful impact on the organization's success.

Applicants should possess a strong passion for delivering exceptional customer experiences and driving business growth through innovative solutions. The ideal candidate will be able to demonstrate a clear understanding of the organization's values and mission, as well as a commitment to fostering a positive and inclusive work environment.

The Coordinator, Key Client Services (UAEN) - Dubai will offer superior customer services in key client premises with all core processes and the value added on the spot services like visit visa, individual basic, Thiqa etc.

• Efficiently monitor TAT for each application/endorsement request/issues handled and submitted to the concerned department
• Promote, sell and process individual Top-Up policies (Thiqa and Sahtak) end-to-end on spot
• Coordinate with relevant Daman departments such as Underwriting, Finance, Claims, PRD to ensure efficient daily operations for key client members
• Prepare business reports and share it on periodic basis with the key clients
• Collate quarterly feedback and report customer satisfaction results
• Work on multiple systems, processes and workflows to accomplish business needs
• Enrol, endorse or renew members end to end by verifying multiple required documents, and take appropriate decisions day-to-day on members' eligibility, fines calculation, coverage period, etc.
• Register and process application, issue policy, create members and generate invoices and export information to produce deliverables like cards, certificate, statements etc.
• Ensure quality and compliance standards as per the regulatory guidelines defined for various types of business scenarios such as Individual basic, Small investors, Aounak, Domestic helpers sponsored by UAE nationals/expats, Employer-employee relationship, MOL list, WPS for salary proofs, corporate groups and brokers etc.
• Meet and exceed daily, weekly, monthly productivity and TAT targets, monthly quality targets, attend and complete monthly quiz with good score
• Understand and apply checklists and guidelines provided to achieve quality targets in daily activities. Rectify data and process gaps observed and curb repeated errors
• Receive and respond to phone/emails from customers/brokers on time within TAT and ensure quality communication to internal and external customers
• Handle customer queries by providing accurate, valid and complete information by using the right methods and tools and follow up until the issue is resolved
• Register customer complaints, find solution or escalate to the respective units and follow up until resolved and ensure TAT

• Any English language certification is a plus
• UAE Driving license is a plus
• Bachelor's degree in any field

• Associate
• Full-time

• Customer Service
• Insurance

You will be the primary point of contact for clients, responsible for managing inbound inquiries, qualifying prospects, and ensuring accurate information about corporate services.

Your role shapes the client's impression of the organization. Professionalism, responsiveness, and attention to detail are essential for success in this position.

• Serve as a representative for incoming leads, handling client inquiries and providing basic information while escalating to specialists when needed.
• Qualify and assess potential clients before passing them to the business development team.
• Guide clients through the onboarding process, ensuring compliance with internal procedures and maintaining accurate records in CRM systems.
• Ensure smooth communication between clients and internal teams, assisting in organizing client meetings and follow-ups.

A minimum of 3-5 years of experience in a client-facing or sales support role, along with a Bachelor's degree in Law, Business Administration, or a related discipline is required.

• Excellent interpersonal skills and a polished professional presence are essential for success in this role.
• Strong organizational skills to manage multiple requests and prioritize tasks effectively.
• The ability to work independently in a fast-paced environment with minimal supervision.

• Previous experience in corporate services, consulting, or law firms would be advantageous.
• An understanding of corporate services or compliance processes would be beneficial.

• A competitive base salary with performance-based incentives and opportunities for career growth within our global organization.
• Career progression opportunities within our global organization, with a focus on developing your expertise and advancing your career.