1043 Customer Service Representatives jobs in Deira

We are seeking a friendly, highly-skilled client services representative to make our clients feel valued and supported. In this role, your duties include fostering positive client relations, managing inquiries, and promptly directing customer complaints to relevant departments.

Client Services Responsibilities:

1. Ensuring a positive and professional client service experience.
2. Managing client inquiries via phone, email, online, or in person.
3. Directing client complaints or complex queries to relevant departments in a timely manner.
4. Providing clients with technical assistance and services.
5. Expediting serious issues to management toward prompt resolution.
6. Building positive client relations by checking in regularly and following up on active processes.
7. Maintaining client records and documenting processes.
8. Identifying potential client services concerns and facilitating proactive intervention steps.

Client Services Requirements:

1. High school diploma or GED.
2. Certification in customer relations, customer services, or similar would be advantageous.
3. 2-3 years of experience in client services, sales, or a similar role.
4. Proficiency in CRM software, such as ZOHO and HubSpot.
5. Exceptional ability in providing professional, efficient, and friendly client services.
6. Ability to coordinate with other departments on client-related matters.
7. Advanced ability to provide technical assistance, resolve issues, and recommend improvements.
8. Willingness and the ability to travel to client locations, when required.
9. Ability to keep updated on new developments in the field of client services.
10. Excellent interpersonal and recordkeeping skills.

XO is revolutionizing the private aviation industry by combining data intelligence with distinct, elevated service to allow you to reach anywhere in the world, anytime, just by reaching for a mobile device.Built on 20 years ofinnovation and skill, XO is the world’s premieraviation network.

Our Client Services team is the first point of contact within the business for our customers; dealing with all aspects of their travel experience as well as liaising with other departments to ensure excellent customer service.

Providing an exemplary service and ensuring that each flight is tailor-made to the clients’ needs, your responsibilities will include:

• Trip Management: Arrange all flight-related services, managing active tickets containing client requests/changes, keeping itinerary up to date for client and in all systems.
• Proactive Client Communication: Ensure that the client is communicated with regarding all restrictions, always recommending the best options to them and striving to meet their every travel need. On the day of the flight, keeping client up to date on any unexpected or uncontrollable issues that may arise.
• Profile Management: Onboarding new clients to introduce them to the product and the company, speaking to clients and building relationships, maintaining clear, concise, and professional communication with our clients at all times.
• Interdepartmental Communication: Partner with sales team, operations team, billing team, and crew to support them as needed, ensuring a seamless experience for clientele.

• Data Management and Technical Savviness: Be able to keep systems up to date, navigate between different programs with ease, be resourceful in finding answers using the guides given at the time of training.

• You have experience in a customer service role and the enthusiasm and determination to provide exceptional service to all customers.
• Your experience includes skillfully handling difficult and demanding situations, while ensuring that the customers’ experience is seamless.
• You’re proactive, service-driven, a keen team player and possess excellent interpersonal skills.
• You have ability to multi-task in a high-pressure environment.
• Excellent English language skills, including advanced spelling and grammar that will enable you to communicate clearly with your customers.
• You’re able to maintain accuracy, a strong attention to detail and deliver punctually even when working under pressure.

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Job Profile

XO is revolutionizing the private aviation industry by combining data intelligence with distinct, elevated service to allow you to reach anywhere in the world, anytime, just by reaching for a mobile device. Built on 20 years of innovation and skill, XO is the world's premier aviation network.

Job Profile

XO is revolutionizing the private aviation industry by combining data intelligence with distinct, elevated service to allow you to reach anywhere in the world, anytime, just by reaching for a mobile device. Built on 20 years of innovation and skill, XO is the world's premier aviation network.

Our Client Services team is the first point of contact within the business for our customers; dealing with all aspects of their travel experience as well as liaising with other departments to ensure excellent customer service.

Your Responsibilities

Providing an exemplary service and ensuring that each flight is tailor-made to the clients' needs, your responsibilities will include:

• Trip Management: Arrange all flight-related services, managing active tickets containing client requests/changes, keeping itinerary up to date for client and in all systems.
• Proactive Client Communication: Ensure that the client is communicated with regarding all restrictions, always recommending the best options to them and striving to meet their every travel need. On the day of the flight, keeping client up to date on any unexpected or uncontrollable issues that may arise.
• Profile Management: Onboarding new clients to introduce them to the product and the company, speaking to clients and building relationships, maintaining clear, concise, and professional communication with our clients at all times.
• Interdepartmental Communication: Partner with sales team, operations team, billing team, and crew to support them as needed, ensuring a seamless experience for clientele.
• Data Management and Technical Savviness: Be able to keep systems up to date, navigate between different programs with ease, be resourceful in finding answers using the guides given at the time of training.
  
  

• You have experience in a customer service role and the enthusiasm and determination to provide exceptional service to all customers.
• Your experience includes skillfully handling difficult and demanding situations, while ensuring that the customers' experience is seamless.
• You're proactive, service-driven, a keen team player and possess excellent interpersonal skills.
• You have ability to multi-task in a high-pressure environment.
• Excellent English language skills, including advanced spelling and grammar that will enable you to communicate clearly with your customers.
• You're able to maintain accuracy, a strong attention to detail and deliver punctually even when working under pressure.

• Seniority level Associate

• Employment type Full-time

• Job function Customer Service
• Industries Airlines and Aviation

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XO is revolutionizing the private aviation industry by combining data intelligence with distinct, elevated service to allow you to reach anywhere in the world, anytime, just by reaching for a mobile device.Built on 20 years ofinnovation and skill, XO is the world's premieraviation network.

Our Client Services team is the first point of contact within the business for our customers; dealing with all aspects of their travel experience as well as liaising with other departments to ensure excellent customer service.

Providing an exemplary service and ensuring that each flight is tailor-made to the clients' needs, your responsibilities will include:

• Trip Management: Arrange all flight-related services, managing active tickets containing client requests/changes, keeping itinerary up to date for client and in all systems.
• Proactive Client Communication: Ensure that the client is communicated with regarding all restrictions, always recommending the best options to them and striving to meet their every travel need. On the day of the flight, keeping client up to date on any unexpected or uncontrollable issues that may arise.
• Profile Management: Onboarding new clients to introduce them to the product and the company, speaking to clients and building relationships, maintaining clear, concise, and professional communication with our clients at all times.
• Interdepartmental Communication: Partner with sales team, operations team, billing team, and crew to support them as needed, ensuring a seamless experience for clientele.
• Data Management and Technical Savviness: Be able to keep systems up to date, navigate between different programs with ease, be resourceful in finding answers using the guides given at the time of training.
Required Skills, Qualifications, and Experience
• You have experience in a customer service role and the enthusiasm and determination to provide exceptional service to all customers.
• Your experience includes skillfully handling difficult and demanding situations, while ensuring that the customers' experience is seamless.
• You're proactive, service-driven, a keen team player and possess excellent interpersonal skills.
• You have ability to multi-task in a high-pressure environment.
• Excellent English language skills, including advanced spelling and grammar that will enable you to communicate clearly with your customers.
• You're able to maintain accuracy, a strong attention to detail and deliver punctually even when working under pressure.
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We are seeking a skilled professional to fill the role of Client Services Director , responsible for managing client relationships and driving business growth.

1. Foster strong, trust-based relationships with clients to deliver exceptional customer service and drive loyalty.
2. Develop and implement tailored solutions to meet clients' unique needs and objectives.
3. Oversee client accounts, ensuring timely delivery of projects and services that meet or exceed expectations.

1. Possess excellent communication and interpersonal skills to effectively interact with clients and internal stakeholders.
2. Demonstrate strong project management abilities, including budgeting, scheduling, and resource allocation.

This is an excellent opportunity for a motivated and results-driven professional to join our team and contribute to the success of our clients.

Client Relationship Management:

Act as the primary point of contact for VIP clients from initial inquiry to post-event follow-up, ensuring an outstanding, white-glove service experience.

Consultation & Briefing:

Understand and interpret the client’s vision, lifestyle, brand values, and expectations to create customised event proposals and experiences.

Project Coordination:

Work closely with the Creative, Production, and Operations teams to ensure client requirements are flawlessly integrated into the event concept, design, and execution.

Communication & Reporting:

Provide regular updates to clients, manage approvals, timelines, and budgets, and promptly address any concerns or changes with discretion and professionalism.

Client Retention & Development:

Build long-term relationships that lead to repeat business, upselling opportunities, and positive word-of-mouth among the luxury community.

Problem Solving:

Quickly and tactfully resolve any on-site or pre-event issues to maintain client confidence and satisfaction.

Market Intelligence:

Stay informed on trends in luxury lifestyle, fashion, art, gastronomy, and hospitality to make informed suggestions and enhance client offerings.

Company Overview
Arqaam Capital is a leading financial services company with a strong presence in the Middle East region. Headquartered in Dubai, UAE. Known for our innovative approach and client-centric services, Arqaam Capital provides a wide range of financial solutions, including investment banking, asset management, and brokerage services.

Our global electronic trading services cater to clients in over 200 countries and territories, including individual investors, financial advisors, hedge funds, and introducing brokers. We leverage advanced technology, competitive pricing, world class research and extensive market access to help our clients maximize their investments.

Join our dynamic, multi-national team and be a part of a company that simplifies and enhances financial opportunities using state-of-the-art technology.

Job Description & Responsibilities
You will play a pivotal role in driving sales and expanding our client base. Your primary focus will be on identifying and pursuing sales opportunities, developing long-term client relationships, and contributing to the overall growth of the company.

• Identify and pursue sales opportunities by understanding client needs and offering Arqaam’s white label tech solutions .
• Develop and maintain a pipeline of potential clients and follow up on leads to convert them into active clients.
• Collaborate with the sales team to achieve revenue targets and contribute to the overall growth of the company.
• Handle clients’ enquiries via different channels including email, ticket, live chat, and phone call.
• Familiarize with various proprietary platforms including trading systems and administrative portals to educate clients and align with our self-service and highly automated business model.
• Assist clients in understanding the entire trading cycle, including but not limited to funding process, position transfers, corporate actions, margin calculation, and statements reconciliation.
• Troubleshoot with clients and take ownership when issues arise, follow up, escalate, and liaise with various internal parties such as Legal & Compliance, Risk, IT, Cashiering, Clearing, and other service groups around the world.

Qualification & Skills
Core competencies:

• Strong Financial product knowledge – Equities, Fixed income & derivatives (MENA and Global)
• Good understanding of trading systems for Institutions, HNI, and Bank white label.
• Self-starter with highly analytical and critical thinking mindset
• Ability to handle stress, work independently, and autonomously in a fast-paced environment
• Excellent command of written and spoken English & Arabic would be an added advantage
• Experience in the MENA region: Understanding of the financial markets and regulatory environment in the MENA region is highly desirable. Experience working with clients from this region will be an advantage.

Requirements:

• Bachelor's / Masters degree
• 10-12 years’ experience in Customer Service and Financial Service with a strong focus on sales. (Candidates with extensive experience in sales and client relationship management will be given priority)
• Candidates with prior experience in client services, middle/back-office operations, compliance, electronic trading, and fund administration will be given priority
• Working knowledge of Microsoft Word, Excel; Bloomberg, UNIX, FIX and/or basic programming experience a plus

Company Benefits & Perks:

• Competitive Salary, annual performance-based bonus
• Excellent health and welfare benefits
• Great work-life balance
• Unique opportunity to gain exposure to global financial products, markets, and clientele
• Opportunities for career progression and job scope expansion in a global company with a growing local presence

We are seeking a skilled and experienced Strategic Client Services Manager to lead our team in providing exceptional client services. The successful candidate will have a proven track record of managing client relationships, delivering high-quality service, and driving business growth.

• Manage client relationships and develop strategic plans to grow revenue and improve client satisfaction.
• Liaise with internal stakeholders to ensure seamless delivery of client services and resolve any issues that may arise.
• Lead and motivate a team of client service professionals to achieve their goals and objectives.
• Analyze data and metrics to identify areas for improvement and develop strategies to address them.
• Maintain accurate records and reports on client interactions and service delivery.

• Bachelor's degree in Business Administration or related field.
• Minimum 8 years of experience in client-facing roles, preferably in banking operations.
• Excellent communication and interpersonal skills, both written and verbal.
• Ability to work in a fast-paced environment with multiple priorities and deadlines.
• Strong analytical and problem-solving skills, with the ability to think critically and make sound judgments.

• Competitive salary and benefits package.
• Ongoing training and development opportunities to enhance your skills and knowledge.
• A dynamic and supportive work environment that values teamwork and collaboration.
• The opportunity to work with a leading organization in the industry and contribute to its continued success.

This is a full-time position that requires a strong commitment to delivering high-quality client services. If you are a motivated and results-driven professional who is passionate about delivering exceptional client experiences, we encourage you to apply for this exciting opportunity.

As a key member of our team, the Senior Client Services Representative plays a pivotal role in driving business growth and ensuring client satisfaction. The primary responsibility of this position is to maintain strong relationships with existing clients, identify new opportunities, and develop strategic partnerships.

• Maintain and strengthen relationships with current clients, identifying opportunities for upselling and cross-selling services.
• Proactively seek out new business leads, developing and executing strategies to attract and acquire new clients.
• Collaborate with internal stakeholders to develop and implement sales strategies that meet or exceed annual targets.
• Provide exceptional customer service, responding promptly to client inquiries and resolving issues efficiently.
• Work closely with cross-functional teams to ensure seamless execution of client projects, meeting deadlines and delivering high-quality results.
• Stay up-to-date on industry trends and market developments, applying this knowledge to drive business growth and stay ahead of the competition.

• Minimum 3 years of experience in sales or business development, preferably in the healthcare industry.
• Proven track record of success in building and maintaining strong client relationships, resulting in increased revenue and growth.
• Excellent communication and interpersonal skills, with the ability to work effectively with clients, colleagues, and external partners.
• Strong negotiation and problem-solving skills, with the ability to think critically and strategically.
• Bachelor's degree in Business Administration, Marketing, or a related field.
• Fluency in MS Office (Excel, Word, Outlook, PowerPoint) and general internet navigation and research skills.

We believe in investing in our employees' personal and professional development, providing access to training programs, mentorship opportunities, and career advancement prospects.

Our company values diversity and inclusion, promoting a workplace culture that celebrates individuality and fosters collaboration, creativity, and innovation.

As an equal opportunity employer, we welcome applications from candidates with diverse backgrounds, experiences, and perspectives.