2 173 Customer Service Roles jobs in the United Arab Emirates

Job Purpose

The Emirates Group is a highly profitable business comprising Emirates Airline, the largest international airline in the world, and dnata, one of the world's biggest air services providers. With headquarters in Dubai, working with us places you at the forefront of technological advances in the aviation industry while offering a dynamic lifestyle.

If you're seeking a position that allows you to thrive professionally and develop your career in the aviation industry, look no further. We have openings for passionate travelers who enjoy collaborating with customers and colleagues worldwide.

We are looking for exceptional individuals to join our Customer Service team. Successful candidates will undergo extensive training, including systems and customer service skills, and be assigned to areas across the group: Emirates Airport Services, dnata, Marhaba services, and the Contact Centre.

During The Hiring Process, You Can Expect

1. Apply: Submit your application. We will confirm receipt via email.
2. Review: Our Recruitment Team will review your application.
3. Video Interview and Assessment: Shortlisted candidates will receive a link to an on-demand, interactive, gamified video interview via HireVue, which is a critical step for progression.
4. Offer: Successful candidates will receive an employment offer including benefits.

Below are specific job details for each role:

I. Customer-facing Roles

Airport Services Agent (EK/dnata) & Marhaba Services Agent

As an Airport Service Agent, you will deliver excellent customer service during check-in, boarding, and baggage handling, ensuring a seamless journey for passengers.

Marhaba Services Agents provide exceptional travel assistance, especially for VIPs, unaccompanied minors, or passengers with special needs, ensuring high-quality care throughout their journey.

II. Back-office Role

Contact Centre Agent

You will be the voice of Emirates, providing accurate information and support through various digital channels and voice support, ensuring customers feel valued and supported.

Qualifications

• Fluency in spoken and written English
• Additional language skills are a plus
• A levels/High School certificate
• Excellent interpersonal and customer service skills
• Willingness to work in shifts
• Proficiency in Windows (Word, Excel, Email)
• Willing to wear a uniform for front-line roles

For back-office roles, proficiency in English and at least one of the following languages is required: Arabic, Czech, French, German, Italian, Japanese, Mandarin, or Korean. The ability to type accurately and communicate effectively is essential.

Experience the excitement of front-line or behind-the-scenes roles with dnata, Marhaba, and Emirates Airport Services. We offer full-time and part-time opportunities, with a focus on delivering high standards of service and making a positive impact on travelers' lives.

Salary & Benefits

Join us in Dubai for an attractive salary and travel benefits, including discounts on flights and hotel stays worldwide. Experience life and work in our vibrant, cosmopolitan city by visiting the Dubai Lifestyle section on our website emiratesgroupcareers.com.

UAE National Part-Time Opportunity | Customer Service Roles | Toyota & Lexus

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day

UAE National Part-Time Opportunity

Receptionist & Guest Relation Officer – Al Futtaim Automotive (Toyota & Lexus, Dubai)

Are you a UAE National looking for a part-time role in a dynamic and professional environment?

Al Futtaim Automotive is offering an exciting opportunity to join our Toyota & Lexus team as a Receptionist or Guest Relation Officer – where you’ll be the face of our brand and the first to deliver our World’s Warmest Welcome to every customer.

What’s in it for you?

• A part-time role with 2 days off
• Gain hands-on experience in a prestigious automotive brand
• Work in a customer-focused, professional environment
• Be part of one of the UAE’s leading automotive groups

What you will do:

• Be the first point of contact for all customers visiting our service center/ showroom
• Welcome, guide, and ensure customers are connected to the right executive seamlessly
• Deliver an exceptional customer journey from start to finish
• Give every guest a warm send-off, ensuring they leave feeling valued and cared for

What we’re looking for:

• UAE National with Family Book (mandatory)
• Fluent in English with strong communication skills
• Customer service experience is an added advantage
• Basic knowledge of MS Office (Excel preferred)
• High school diploma or higher

About the role:

You’ll be working in a busy workshop environment, and you will be engaging with customers and colleagues across all levels. If you are motivated, customer-focused, and passionate about cars , this is your chance to shine!

Apply today and take the first step into building your career with Toyota & Lexus – Al Futtaim Automotive .

About Al-Futtaim Automotive

A major division of the UAE-based Al-Futtaim Group of companies, Al-Futtaim Automotive is an industry leader with presence in 10 countries across the Middle East, Asia and Africa.

Our core business activities at Al-Futtaim Automotive include distribution, manufacturing, leasing and aftersales, and we are firmly established as the regional representative of some of the world’s most iconic automotive brands: Toyota, Lexus, Honda, Jeep, Chrysler, Dodge, Volvo and RAM.

We are driven by a customer-centric approach, constantly pushing the boundaries on innovation, quality standards, and value-added service across our vast universe of customers - right from motoring enthusiasts to fleet operators to contractors. Our mission is to become the leader in custom-made mobility solutions by delivering nothing less than world-class omni-channel experiences.

We channel our local expertise and global trust to deliver one of the most comprehensive portfolios of mobility products and solutions, from passenger cars to SUVs, electric vehicles to high-performance motorbikes, commercial vehicles to industrial & construction equipment.

What keeps the company moving forward is a 9000-member strong team, with inspiring possibilities for growth, throughout the career path. This is Al-Futtaim Automotive and we empower talent to move forward.

Job Description

The IT Help Desk Support position is a crucial role within an organization, responsible for ensuring the smooth operation of computer systems and providing technical assistance to end-users. The role involves diagnosing and resolving hardware, software, and networking issues quickly to maintain user productivity. This position requires excellent problem-solving skills, a friendly demeanor, and the ability to communicate technical information effectively to both technical and non-technical staff. The IT Help Desk Support is often the first point of contact for IT-related queries, making customer service skills essential. The ideal candidate will possess a strong understanding of various operating systems and IT applications, coupled with a willingness to keep up with the latest IT developments.

Responsibilities

• Provide first-level technical support to end-users for hardware and software issues.
• Respond to queries via email, chat, or phone in a timely manner.
• Diagnose and troubleshoot technical problems by asking precise questions.
• Document user problems and resolutions in a clear and concise manner.
• Install, configure, and update computer hardware and operating systems.
• Manage user access and permissions for various software applications.
• Maintain an accurate inventory of all IT equipment and software licenses.
• Assist in the setup and configuration of new computer systems and devices.
• Escalate unresolved issues to higher-level IT support staff as necessary.
• Provide regular status updates to users and management regarding ongoing issues.
• Conduct routine maintenance to ensure systems operate efficiently and securely.
• Educate users on basic troubleshooting steps and tips to avoid common issues.

Requirements

• Associate's degree in Information Technology, Computer Science, or related field.
• Proven experience as an IT help desk technician or other IT support role.
• Expertise in Microsoft Windows, macOS, and common office productivity software.
• Strong knowledge of networking fundamentals and computer hardware components.
• Excellent problem-solving skills with an analytical and customer-focused approach.
• Ability to explain technical issues to users in a clear and comprehensible manner.
• Excellent verbal and written communication skills, with attention to detail.
• ITIL or CompTIA A+ certification is a plus but not mandatory.
• Experience with help desk and remote support tools and software.
• Ability to work independently and as part of a collaborative team.

Date Opened

09/26/2025

Job Type

Full time

Industry

Oil & Gas

Work Experience

4-5 years

City

Sharjah

State/Province

Ash Shariqah (Sharjah)

Country

United Arab Emirates

Zip/Postal Code

000

Orbit International Survey Services (Orbit ISS) is an industrial asset integrity engineering management firm based in United Arab Emirates, since 2006. We are an ISO 9001:2015, ISO 14001:2015 & ISO 45001:2018 accredited company and have provided asset integrity solutions to high-profile clients throughout the Middle East, North America, and Asia. Founded on the principles of safety, quality, and environmental stewardship, Orbit ISS is committed to providing world-class services and technology that help our clients address complex challenges in the oil, gas, marine and renewable energy sectors.

Visit our website at to learn more.

Role Overview:

Orbit International Survey Services (Orbit ISS) is seeking a highly motivated Client Relations & Procurement Specialist with proven expertise in the oil & gas industry. The successful candidate will play a key role in expanding business opportunities, strengthening client relationships, and supporting procurement activities. This role demands strong communication skills, technical sales acumen, and hands-on knowledge of vendor management and tendering processes.

Key Responsibilities:

• Identify and secure new business opportunities within the oil & gas and industrial sectors.
• Build and maintain strong client relationships, acting as the primary contact for client needs and inquiries.
• Promote and position company services in line with client requirements and industry standards.
• Collaborate with internal teams on proposals, quotations, and service delivery.
• Develop and deliver professional presentations, proposals, and marketing materials.
• Manage CRM/ERP platforms (Oracle, SAP ARIBA, SAP Business One, Zoho Books), to track leads, opportunities, and client communications.
• Support procurement functions including vendor registrations, tender submissions, and sourcing activities.
• Stay informed on industry trends, competitor activities, and market developments to support growth strategies.
• Represent the company in client meetings, exhibitions, and networking events.

• Bachelor's degree in Business Administration, Marketing, Engineering, or a related field.
• 4–8 years of client relations, business development, or procurement experience, preferably in the oil & gas sector.
• Strong knowledge of technical services, inspection, TPI, or related industrial solutions.
• Proficiency with ERP/CRM tools and sales pipeline management.
• Familiarity with procurement processes, vendor registrations, and tendering procedures.
• Excellent communication, negotiation, and presentation skills.
• Ability to work independently and as part of a team.
• Valid UAE Driving License (mandatory).

Preferred Qualifications:

• Arabic language proficiency is an advantage.
• Experience with Third-Party Inspection (TPI), Engineering Consultancy, or Industrial Services companies.
• Exposure to international clients across oilfields, marine, or renewable energy sectors.

Orbit International Survey Services (Orbit ISS) is an industrial asset integrity engineering management firm based in United Arab Emirates, since 2006. We are an ISO 9001:2015, ISO 14001:2015 & ISO 45001:2018 accredited company and have provided asset integrity solutions to high-profile clients throughout the Middle East, North America, and Asia. Founded on the principles of safety, quality, and environmental stewardship, Orbit ISS is committed to providing world-class services and technology that help our clients address complex challenges in the oil, gas, marine and renewable energy sectors.

Visit our website at to learn more.

Role Overview:

Orbit International Survey Services (Orbit ISS) is seeking a highly motivated Client Relations & Procurement Specialist with proven expertise in the oil & gas industry. The successful candidate will play a key role in expanding business opportunities, strengthening client relationships, and supporting procurement activities. This role demands strong communication skills, technical sales acumen, and hands-on knowledge of vendor management and tendering processes.

Key Responsibilities:

• Identify and secure new business opportunities within the oil & gas and industrial sectors.
• Build and maintain strong client relationships, acting as the primary contact for client needs and inquiries.
• Promote and position company services in line with client requirements and industry standards.
• Collaborate with internal teams on proposals, quotations, and service delivery.
• Develop and deliver professional presentations, proposals, and marketing materials.
• Manage CRM/ERP platforms (Oracle, SAP ARIBA, SAP Business One, Zoho Books), to track leads, opportunities, and client communications.
• Support procurement functions including vendor registrations, tender submissions, and sourcing activities.
• Stay informed on industry trends, competitor activities, and market developments to support growth strategies.
• Represent the company in client meetings, exhibitions, and networking events.

• Bachelor's degree in Business Administration, Marketing, Engineering, or a related field.
• 4–8 years of client relations, business development, or procurement experience, preferably in the oil & gas sector.
• Strong knowledge of technical services, inspection, TPI, or related industrial solutions.
• Proficiency with ERP/CRM tools and sales pipeline management.
• Familiarity with procurement processes, vendor registrations, and tendering procedures.
• Excellent communication, negotiation, and presentation skills.
• Ability to work independently and as part of a team.
• Valid UAE Driving License (mandatory).

Preferred Qualifications:

• Arabic language proficiency is an advantage.
• Experience with Third-Party Inspection (TPI), Engineering Consultancy, or Industrial Services companies.
• Exposure to international clients across oilfields, marine, or renewable energy sectors.

Job Offer: Client Relations & Operations Assistant

Company: GFE Consultancies & Multi Services

Location: Dubai, United Arab Emirates

Position Type: Full-Time

Start Date: Immediate

About the Role

GFE Consultancies & Multi Services is seeking a Client Relations & Operations Assistant to support our growing client base. This position is best suited for someone highly organized, professional, and adaptable, with strong communication skills and the ability to manage multiple responsibilities simultaneously.

Key Responsibilities

• Serve as the primary point of contact for client inquiries and requests
• Organize, prepare, and maintain client documentation securely and accurately
• Assist in residency and visa-related processes through government portals
• Coordinate driver schedules, meetings, and client appointments
• Track the progress of client requests and provide regular updates
• Provide administrative and operational support to management

Requirements

• Strong communication skills in English (Arabic is an advantage)
• Excellent organizational skills and attention to detail
• Proficiency in Microsoft Office (Word, Excel, Outlook)
• Ability to handle pressure and multitask efficiently
• Previous experience in client service, consultancy, or PRO support is a plus, but not required
• Familiarity with UAE government portals is an advantage

Offer

• Salary: Competitive, based on skills and capabilities
• Benefits: In line with UAE labor law
• Work Schedule: Full-time, office-based in Dubai

How to Apply

Interested candidates should submit their CVs directly for consideration. Shortlisted applicants will be contacted for interviews.

Job Type: Full-time

Arabic -Speaking Client Relations Manager – Dubai

The role:

We are looking for a passionate and self-motivated professional to join our Client Relations team in Dubai.

• Develop and maintain excellent relationships with prospective and existing clients
• Responsible for activating new client leads and following up with potential clients
• Handle client inquiries and ensure that high level service is provided
• Perform personal clientele analysis and take actions as required
• Stay abreast of the latest developments, products and marketing promotions that Trading Point launches and the relevant terms and conditions; and communicate them to the clients
• Ensure compliance with the company's legal guidelines and compliance procedures
• Provide suggestions on system enhancements
• Act in the best interest of the company at all times, and cooperate with the rest of the Client Relations team in order to perform business development
• Contribute to the team effort by achieving targeted results
• Cooperate effectively with other departments as necessary

• Degree in any business-related field
• Client handling experience in the financial services sector will be considered an advantage
• Fluent Arabic speaker with excellent oral and written skills in English
• Reliable, with integrity of character
• Outstanding communication and interpersonal skills
• Dynamic, innovative and target oriented
• Strong computer literacy
• Valid work permit required

• Attractive remuneration package plus performance related reward
• Intellectually stimulating work environment
• Continuous personal development and international training opportunities

All applications will be treated with strict confidentiality

Uzbek and Russian- Speaking Senior Client Relations Managers

The Role:

We are looking for passionate, energetic and self-motivated professionals to join our Client Relations team and provide high quality of client service to clients. This is a great opportunity to be part of a faced-paced and dynamic environment with learning and growing opportunities.

• Develop and maintain excellent relationships with prospective and existing clients, including activating new leads and following up on potential clients.
• Handle client inquiries ensuring a high level of service.
• Conduct personal clientele analysis and take necessary actions.
• Promote available products and services to clients.
• Ensure compliance with legal guidelines and company procedures and provide suggestions for system enhancements.
• Set personal targets for team members, monitor performance, provide regular feedback, and share knowledge to keep the team motivated.
• Recognize development needs, coaches, and develops team members as necessary.
• Encourage team members to express ideas on improving individual and team performance.
• Contribute to the team effort by achieving targeted results.
• Always act in the best interest of the company and cooperate with the rest of the Client Relations team to perform business development.
• Stay abreast of the latest developments, products and marketing promotions that Trading Point launches and the relevant terms and conditions; and communicate them to the clients.

• Degree in a business-related field.
• At least 3 years of customer care or sales experience. Client handling experience in the financial services sector is a definite plus.
• Fluent Russian and Uzbek speaker with excellent oral and written skills in English.
• Strong people management skills.
• Reliable, with integrity of character.
• Outstanding communication and interpersonal skills.
• Dynamic, innovative and target oriented.
• Ability to multitask and prioritize.
• Strong computer literacy.

• Attractive remuneration package plus performance related reward
• Intellectually stimulating work environment
• Continuous personal development and international training opportunities

All applications will be treated with strict confidentiality

We are looking for a motivated Junior IT Help Desk Support to join our team.

What you'll do:

• Troubleshoot and resolve network and system issues.
• Configure and install IT solutions.
• Set up new users and manage security passwords.
• Communicate technical issues clearly to users.
• Learn and grow with new technical concepts.

Preferred/Advantageous Skills:

• Experience with Microsoft 365 administration.
• Experience with Active Directory.
• Strong general computer proficiency.

Background/Qualifications:

• 1 year of experience in a similar position is advantageous (not mandatory).
• Bachelor's degree in IT, Computer Science, or related field is advantageous.

Job Type: Full-time

Pay: AED4, AED4,500.00 per month

Application Question(s):

• Are you familiar with Microsoft 365 administration or Active Directory?
• Are you available to join immediately if selected?

Experience:

• IT support or help desk : 1 year (Required)