1 369 Customer Service Strategies jobs in the United Arab Emirates

This role is perfect for individuals who enjoy helping others and resolving issues in a proactive manner.

• Respond to customer inquiries via phone, email and chat platforms
• Provide accurate information about products, pricing, and availability
• Collaborate with internal teams to deliver exceptional customer experiences
• Enter data into various digital systems

• 1 year of relevant work experience
• Excellent communication skills, both verbal and written
• Ability to multitask, prioritize tasks, and maintain organization

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Customer Service Representative
• Industry: Utilities Administration

• Respond to user inquiries and provide technical support via phone, email, or in person
• Troubleshoot hardware, software, and network issues
• Log and track support requests using the IT ticketing system
• Assist in setting up and configuring workstations, laptops, and mobile devices
• Support user access management and password resets
• Escalate unresolved issues to appropriate IT teams
• Maintain documentation of support procedures and solutions

• Diploma or Bachelors degree in Information Technology, Computer Science, or a related field
• Basic understanding of IT systems, networks, and troubleshooting techniques
• Proficiency in Microsoft Office and familiarity with Windows operating systems

• Internship or prior experience in IT support or help desk roles
• Strong communication and problem-solving skills
• Strong work ethic and desire to grow professionally

Our ideal candidate will have excellent communication skills and the ability to build rapport with customers.

• Respond to customer inquiries in a timely and professional manner.
• Address customer complaints and resolve issues to their satisfaction.
• Maintain accurate customer records and documentation.

• Strong verbal and written communication skills.
• Ability to work in a fast-paced environment.
• High levels of patience, empathy, and a customer-centric approach.

The successful candidate will be able to work effectively as part of a team to deliver exceptional customer service.

As a key member of our customer-facing team, you will play a crucial role in delivering exceptional service to our clients.

Responsibilities include:

• Managing and resolving customer queries and complaints in a timely and professional manner
• Processing orders and modifications accurately and efficiently
• Escalating complex issues across various communication channels

Benefits include:

Competitive salary package with opportunities for career growth and development

Accommodation provided for those who require it

Requirements include:

Asian candidates only currently residing in UAE

Interested candidates can directly apply or send their CV to the provided contact information

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IT Support professionals are crucial for the smooth operation of IT systems, providing technical assistance to users by diagnosing and resolving hardware, software, and network issues.

The ideal candidate will have a strong foundation in Information Technology, Computer Science, or a related field, with relevant certifications such as CompTIA A+, Network+, Microsoft MCSA/MCITP, or ITIL Foundation a plus.

• Diploma or Bachelor's degree in Information Technology, Computer Science, or similar.
• Proficient in Windows (7–11), macOS, and basic Linux operating systems.
• Experience with Active Directory, user account management, and Microsoft Office 365.
• Ability to diagnose and resolve hardware, software, and network (LAN/WAN, DNS, TCP/IP, VPN) issues.
• Familiarity with helpdesk ticketing systems and processes.

As an IT Support professional, you will be responsible for coordinating with other IT teams to implement updates, upgrades, and security protocols. You will also manage user accounts, monitor system performance, and document technical processes to ensure business continuity.

This is an excellent opportunity for individuals who enjoy working with technology and have strong problem-solving skills. The successful candidate will have the ability to work effectively in a team environment, communicate complex technical information to non-technical staff, and maintain confidentiality when dealing with sensitive information.

To be considered for this role, you must have:

• A strong understanding of computer systems and networks.
• Excellent analytical and problem-solving skills.
• Strong communication and interpersonal skills.
• Ability to work under pressure and prioritize tasks efficiently.
• A high level of integrity and discretion when handling confidential information.

We offer a competitive salary and benefits package, including opportunities for career advancement and professional development. If you are passionate about technology and enjoy working in a dynamic environment, we encourage you to apply for this exciting opportunity.

Customer Service Representative

The American University in the Emirates is seeking a highly skilled Customer Service Representative who will handle inquiries, complaints, and concerns with professionalism and efficiency. The successful candidate will possess excellent communication skills, both written and verbal, and be able to empathize with students' challenges. This role requires active listening, problem-solving, and effective time management skills.

• Bachelor's degree from an accredited university
• 1-3 years of experience in customer service or a related field
• Call center training or experience is preferred
• Must be bilingual (speaks English and Arabic fluently)

Job Responsibilities:

1. Respond to inquiries and concerns promptly and professionally, ensuring each interaction is positive and solution-focused.
2. Investigate, research, and resolve issues through the computer systems, ensuring accurate and efficient solutions.
3. Appropriately transfer calls to relevant departments or staff when necessary, ensuring a seamless experience.
4. Ensure that unresolved issues are followed up in a timely manner until fully resolved, keeping callers informed throughout the process.
5. Maintain detailed and accurate records of interactions, including call logs, reports, and resolutions.
6. Recognize recurring issues and provide insights to supervisors on potential improvements or common concerns.
7. Perform any other tasks as assigned by the supervisor to support the smooth operation of the call center and university initiatives.

About Us:

The American University in the Emirates is a higher education institution committed to providing a world-class education. Our university offers a range of programs across various colleges, including business, education, design, and more. We are accredited by SACSCOC and CAA, ensuring the quality of our programs. Our graduates are equipped with the skills and knowledge to succeed in their careers.

About the Role: As a Customer Service Representative, you will play a vital part in delivering exceptional customer experiences through timely and professional responses to inquiries via various channels. You will be responsible for resolving customer complaints and issues effectively, providing accurate product information, collecting feedback, and documenting interactions.

Key Responsibilities:

• Respond to customer inquiries in a timely and professional manner
• Resolve customer complaints and issues effectively
• Provide accurate and up-to-date information about products and services
• Collect and record customer feedback
• Document all customer interactions

Candidate Requirements:

• Female candidates are encouraged to apply
• High school diploma or equivalent required
• Languages: Arabic & English
• Experience in Microsoft Office Suite and customer service preferred

Job Overview:

A technical support professional provides assistance to users through various communication channels.

Troubleshooting and Maintenance:

Identifying and resolving technical issues with hardware and software ensures the smooth operation of IT systems.

Documentation and Escalation:

Maintaining accurate records of issues and resolutions is crucial for escalating complex problems to higher-level technical teams as needed.

User Training and Guidance:

Educating users on effective IT resource utilization and software application usage is essential.

Compliance and Security:

Ensuring adherence to organizational policies and industry standards, including security protocols, is a key responsibility.

Requirements:

• Minimum 2 years of experience in similar roles
• Educational background: Associate degree in information technology, computer science, or related field; some positions may require a bachelor's degree
• Technical skills: Knowledge of computer systems, networks, and common software applications; familiarity with Windows, macOS, Linux, and other operating systems
• Problem-solving abilities: Diagnosing and resolving technical issues efficiently
• Communication skills (English): Strong verbal and written communication skills for explaining complex IT concepts
• Customer service orientation: Friendly and patient demeanor for dealing with frustrated users
• Certifications: CompTIA A+, Microsoft Certified Professional (MCP), or ITIL V4 Foundation beneficial

Job Title: Application Support Specialist

As a skilled professional, you will play a pivotal role in ensuring the seamless operation of our CRM system.

With 5+ years of experience in a relevant technical position within large organizations and a background in banking, you will possess a deep understanding of ITIL Frameworks and be well-versed in application production support, troubleshooting, configuration, and maintenance.

• Key Responsibilities:
• Provide exceptional application support within the ITIL Framework, ensuring timely resolution of tickets with quality and adherence to Service Level Agreement.
• Troubleshoot and resolve complex application issues, collaborating with cross-functional teams to optimize workflows and improve application performance.
• Stay proactive in monitoring application performance, analyzing incidents, and identifying opportunities for improvement.

Requirements:

• Strong knowledge of Java-based applications and Siebel Architecture.
• Experience with Siebel Administration, Workflow Configuration, EAI, and Siebel Tools.
• Hands-on expertise with Siebel EIM Module and proficiency in Oracle SQL & PL/SQL.
• Proficiency in Unix Commands and strong analytical skills.
• Additional advantages for experience in OBIEE, Informatica, and DAC.