756 Customer Service Supervisor jobs in the United Arab Emirates

Job Overview:

We are seeking a
Customer Service Supervisor
who will be responsible to oversee and support our service operations in our reward system department
.
The role involves managing escalations, monitoring team performance, and ensuring exceptional customer satisfaction while driving operational efficiency. The ideal candidate will have a strong background in customer service supervision, data-driven decision-making, and team leadership.

Key Responsibilities:

1. Escalation Management

1. Handle complex customer complaints and issues that frontline agents are unable to resolve, ensuring quick and effective service recovery.

2. Team Leadership & Support

2.1 Lead, coach, and motivate the customer service team to deliver outstanding service while maintaining a positive work environment.

3. Workload Allocation

3.1 Assign daily tasks, monitor productivity, and ensure efficient handling of customer queries.

4. Performance Monitoring

4.1 Track and evaluate individual and team KPIs, including response time, resolution time, first-contact resolution, and customer satisfaction (CSAT).

5. Data Analysis & Reporting

5.1 Generate and analyze daily, weekly, and monthly reports to identify trends, recurring issues, and improvement opportunities.

6. Process Improvement

6.1 Propose and implement strategies to enhance service efficiency, reduce escalations, and streamline workflows.

7. Cross-Department Collaboration

7.1 Work with product, operations, and technical teams to address recurring customer issues and improve overall service delivery.

8. Compliance & Standards

8.1 Ensure all team members adhere to company policies, quality standards, and service protocols.

9. Training & Development

9.1 Provide on-the-job training, mentoring, and continuous development programs for new hires and existing staff.

Qualifications & Skills:

• Bachelor's degree in Business Administration, Management, or related field (preferred).
• Proven experience (3–5 years) in customer service supervision or team leadership, preferably within e-commerce, digital platforms, or technology-driven companies.
• Strong problem-solving and conflict-resolution skills with the ability to manage high-pressure situations.
• Excellent communication, interpersonal, and leadership skills.
• Proficiency in using CRM systems, ticketing platforms, and reporting tools (e.g., Zendesk, Freshdesk, Salesforce, or equivalent).
• Analytical mindset with experience in KPI tracking and data-driven decision-making.
• Strong organizational and time-management skills.
• Ability to work collaboratively across departments and adapt in a fast-paced environment.

Deluxe Holiday Homes is Dubai's leading vacation rental management firm, boasting a comprehensive suite of services that spans across vacation rentals, property management, real estate brokerage, and more. With a commitment to innovation, professionalism, and excellence, we manage over 800+ properties and employ a dedicated team of over 250+ professionals.

About the role :

The Operations Manager will oversee all aspects of holiday home operations in Fujairah, ensuring smooth onboarding, property readiness, guest satisfaction, and efficient coordination among departments. The role requires strong leadership, attention to detail, and the ability to manage people, processes, and properties to the highest standard.

Responsibilities :

Customer Service Supervision (Holiday Homes)

Oversee all customer service interactions for Fujairah-based holiday home guests.

Monitor and train staff to provide prompt, courteous, and helpful responses to guest inquiries.

Ensure 24 / 7 responsiveness for escalations and urgent guest matters.

Implement customer service SOPs aligned with company standards to enhance guest satisfaction.

Track and report recurring guest issues and coordinate with relevant departments for resolution and improvement.

Onboarding & Coordination

Supervise issuance and tracking of keys, access cards, and remotes.

Delegate and monitor daily tasks to Fujairah staff as needed.

Liaise with guests to ensure seamless check-in and onboarding experiences.

Maintain accurate records and ensure timely updates in PMS, ClickUp, and project management tools.

Manage multiple onboarding and operational tasks simultaneously, ensuring deadlines are met.

Operations & Facility Management

Monitor schedules for all operational staff.

Prioritize assignments based on bookings, emergencies, and guest movement.

Oversee logistics and storage operations, including linens, inventory (via inflow or similar), and warehouse management.

Monitor and manage the maintenance and use of company vehicles in Fujairah.

Supervise staff accommodations and welfare, conducting monthly surprise inspections and reporting to HR.

Manage office and accommodation needs, including contracts, utility payments, and renewals.

Coordinate with facility management partners (e.g., APEX) for major maintenance tasks.

Track inventory of landlord-owned items and lost & found articles.

Procure essential supplies and minor property replacements as required.

Ensure timely logging and reporting of all related expenses in designated systems.

Confirm accurate completion of all tasks in PMS and ClickUp.

Guest Experience & Property Oversight

Collaborate with Guest Relations to address and resolve guest concerns promptly.

Supervise furnishing upgrades and regular refurbishment projects across properties.

Conduct property inspections to ensure high standards and compliance.

Ensure effective resolution of guest complaints and inquiries.

Team Management & HR Coordination

Participate in the recruitment, onboarding, and training of operational staff.

Offer ongoing support, training, and performance monitoring of team members.

Conduct performance evaluations and enforce company policies.

Foster a professional, efficient, and accountable work environment.

Process Optimization & Reporting

Develop and refine SOPs and workflows to improve service quality and efficiency.

Track project progress and operational costs, maintaining detailed reports.

Analyze day-to-day operations and identify areas for improvement.

Liaise with internal departments and external vendors for smooth collaboration.

Prepare regular performance updates for senior management.

Handle additional administrative or operational tasks as needed to support smooth functioning.

Competitive salary Package;

Medical Insurance Plan;

Air Ticket Allowance;

Comprehensive training and support;

A dynamic and supportive working environment;

A great working environment;

Requirements

Bachelor's degree in Business, Hospitality, or a related field.

Minimum 5 years of experience in customer service, operations or facility management, preferably in hospitality or property management.

Strong organizational and time-management skills.

Excellent communication and leadership abilities.

Proficiency in project management and property management tools (e.g., ClickUp, PMS, inflow).

Ability to work under pressure and manage multiple priorities.

If you are a proactive, customer-focused professional with a passion for Holiday Homes, we want to hear from you. Join Deluxe Holiday Homes and play a key role in delivering exceptional vacation experiences for our clients.

Deluxe Holiday Homes is Dubai's leading vacation rental management firm, boasting a comprehensive suite of services that spans across vacation rentals, property management, real estate brokerage, and more. With a commitment to innovation, professionalism, and excellence, we manage over 800+ properties and employ a dedicated team of over 250+ professionals.

About the role :

The Operations Manager will oversee all aspects of holiday home operations in Fujairah, ensuring smooth onboarding, property readiness, guest satisfaction, and efficient coordination among departments. The role requires strong leadership, attention to detail, and the ability to manage people, processes, and properties to the highest standard.

Responsibilities :

Customer Service Supervision (Holiday Homes)

Oversee all customer service interactions for Fujairah-based holiday home guests.

Monitor and train staff to provide prompt, courteous, and helpful responses to guest inquiries.

Ensure 24 / 7 responsiveness for escalations and urgent guest matters.

Implement customer service SOPs aligned with company standards to enhance guest satisfaction.

Track and report recurring guest issues and coordinate with relevant departments for resolution and improvement.

Onboarding & Coordination

Supervise issuance and tracking of keys, access cards, and remotes.

Delegate and monitor daily tasks to Fujairah staff as needed.

Liaise with guests to ensure seamless check-in and onboarding experiences.

Maintain accurate records and ensure timely updates in PMS, ClickUp, and project management tools.

Manage multiple onboarding and operational tasks simultaneously, ensuring deadlines are met.

Operations & Facility Management

Monitor schedules for all operational staff.

Prioritize assignments based on bookings, emergencies, and guest movement.

Oversee logistics and storage operations, including linens, inventory (via inflow or similar), and warehouse management.

Monitor and manage the maintenance and use of company vehicles in Fujairah.

Supervise staff accommodations and welfare, conducting monthly surprise inspections and reporting to HR.

Manage office and accommodation needs, including contracts, utility payments, and renewals.

Coordinate with facility management partners (e.g., APEX) for major maintenance tasks.

Track inventory of landlord-owned items and lost & found articles.

Procure essential supplies and minor property replacements as required.

Ensure timely logging and reporting of all related expenses in designated systems.

Confirm accurate completion of all tasks in PMS and ClickUp.

Guest Experience & Property Oversight

Collaborate with Guest Relations to address and resolve guest concerns promptly.

Supervise furnishing upgrades and regular refurbishment projects across properties.

Conduct property inspections to ensure high standards and compliance.

Ensure effective resolution of guest complaints and inquiries.

Team Management & HR Coordination

Participate in the recruitment, onboarding, and training of operational staff.

Offer ongoing support, training, and performance monitoring of team members.

Conduct performance evaluations and enforce company policies.

Foster a professional, efficient, and accountable work environment.

Process Optimization & Reporting

Develop and refine SOPs and workflows to improve service quality and efficiency.

Track project progress and operational costs, maintaining detailed reports.

Analyze day-to-day operations and identify areas for improvement.

Liaise with internal departments and external vendors for smooth collaboration.

Prepare regular performance updates for senior management.

Handle additional administrative or operational tasks as needed to support smooth functioning.

Competitive salary Package;

Medical Insurance Plan;

Air Ticket Allowance;

Comprehensive training and support;

A dynamic and supportive working environment;

A great working environment;

Requirements

Bachelor’s degree in Business, Hospitality, or a related field.

Minimum 5 years of experience in customer service, operations or facility management, preferably in hospitality or property management.

Strong organizational and time-management skills.

Excellent communication and leadership abilities.

Proficiency in project management and property management tools (e.g., ClickUp, PMS, inflow).

Ability to work under pressure and manage multiple priorities.

If you are a proactive, customer-focused professional with a passion for Holiday Homes, we want to hear from you. Join Deluxe Holiday Homes and play a key role in delivering exceptional vacation experiences for our clients.

Deluxe Holiday Homes is Dubai's leading vacation rental management firm, boasting a comprehensive suite of services that spans across vacation rentals, property management, real estate brokerage, and more. With a commitment to innovation, professionalism, and excellence, we manage over 800+ properties and employ a dedicated team of over 250+ professionals.

About the role :

The Operations Manager will oversee all aspects of holiday home operations in Fujairah, ensuring smooth onboarding, property readiness, guest satisfaction, and efficient coordination among departments. The role requires strong leadership, attention to detail, and the ability to manage people, processes, and properties to the highest standard.

Responsibilities :

Customer Service Supervision (Holiday Homes)

Oversee all customer service interactions for Fujairah-based holiday home guests.

Monitor and train staff to provide prompt, courteous, and helpful responses to guest inquiries.

Ensure 24 / 7 responsiveness for escalations and urgent guest matters.

Implement customer service SOPs aligned with company standards to enhance guest satisfaction.

Track and report recurring guest issues and coordinate with relevant departments for resolution and improvement.

Onboarding & Coordination

Supervise issuance and tracking of keys, access cards, and remotes.

Delegate and monitor daily tasks to Fujairah staff as needed.

Liaise with guests to ensure seamless check-in and onboarding experiences.

Maintain accurate records and ensure timely updates in PMS, ClickUp, and project management tools.

Manage multiple onboarding and operational tasks simultaneously, ensuring deadlines are met.

Operations & Facility Management

Monitor schedules for all operational staff.

Prioritize assignments based on bookings, emergencies, and guest movement.

Oversee logistics and storage operations, including linens, inventory (via inflow or similar), and warehouse management.

Monitor and manage the maintenance and use of company vehicles in Fujairah.

Supervise staff accommodations and welfare, conducting monthly surprise inspections and reporting to HR.

Manage office and accommodation needs, including contracts, utility payments, and renewals.

Coordinate with facility management partners (e.g., APEX) for major maintenance tasks.

Track inventory of landlord-owned items and lost & found articles.

Procure essential supplies and minor property replacements as required.

Ensure timely logging and reporting of all related expenses in designated systems.

Confirm accurate completion of all tasks in PMS and ClickUp.

Guest Experience & Property Oversight

Collaborate with Guest Relations to address and resolve guest concerns promptly.

Supervise furnishing upgrades and regular refurbishment projects across properties.

Conduct property inspections to ensure high standards and compliance.

Ensure effective resolution of guest complaints and inquiries.

Team Management & HR Coordination

Participate in the recruitment, onboarding, and training of operational staff.

Offer ongoing support, training, and performance monitoring of team members.

Conduct performance evaluations and enforce company policies.

Foster a professional, efficient, and accountable work environment.

Process Optimization & Reporting

Develop and refine SOPs and workflows to improve service quality and efficiency.

Track project progress and operational costs, maintaining detailed reports.

Analyze day-to-day operations and identify areas for improvement.

Liaise with internal departments and external vendors for smooth collaboration.

Prepare regular performance updates for senior management.

Handle additional administrative or operational tasks as needed to support smooth functioning.

Competitive salary Package;

Medical Insurance Plan;

Air Ticket Allowance;

Comprehensive training and support;

A dynamic and supportive working environment;

A great working environment;

Requirements

Bachelor’s degree in Business, Hospitality, or a related field.

Minimum 5 years of experience in customer service, operations or facility management, preferably in hospitality or property management.

Strong organizational and time-management skills.

Excellent communication and leadership abilities.

Proficiency in project management and property management tools (e.g., ClickUp, PMS, inflow).

Ability to work under pressure and manage multiple priorities.

If you are a proactive, customer-focused professional with a passion for Holiday Homes, we want to hear from you. Join Deluxe Holiday Homes and play a key role in delivering exceptional vacation experiences for our clients.

Job Offer: Client Relations & Operations Assistant

Company: GFE Consultancies & Multi Services

Location: Dubai, United Arab Emirates

Position Type: Full-Time

Start Date: Immediate

About the Role

GFE Consultancies & Multi Services is seeking a Client Relations & Operations Assistant to support our growing client base. This position is best suited for someone highly organized, professional, and adaptable, with strong communication skills and the ability to manage multiple responsibilities simultaneously.

Key Responsibilities

• Serve as the primary point of contact for client inquiries and requests
• Organize, prepare, and maintain client documentation securely and accurately
• Assist in residency and visa-related processes through government portals
• Coordinate driver schedules, meetings, and client appointments
• Track the progress of client requests and provide regular updates
• Provide administrative and operational support to management

Requirements

• Strong communication skills in English (Arabic is an advantage)
• Excellent organizational skills and attention to detail
• Proficiency in Microsoft Office (Word, Excel, Outlook)
• Ability to handle pressure and multitask efficiently
• Previous experience in client service, consultancy, or PRO support is a plus, but not required
• Familiarity with UAE government portals is an advantage

Offer

• Salary: Competitive, based on skills and capabilities
• Benefits: In line with UAE labor law
• Work Schedule: Full-time, office-based in Dubai

How to Apply

Interested candidates should submit their CVs directly for consideration. Shortlisted applicants will be contacted for interviews.

Job Type: Full-time

Arabic -Speaking Client Relations Manager – Dubai

The role:

We are looking for a passionate and self-motivated professional to join our Client Relations team in Dubai.

• Develop and maintain excellent relationships with prospective and existing clients
• Responsible for activating new client leads and following up with potential clients
• Handle client inquiries and ensure that high level service is provided
• Perform personal clientele analysis and take actions as required
• Stay abreast of the latest developments, products and marketing promotions that Trading Point launches and the relevant terms and conditions; and communicate them to the clients
• Ensure compliance with the company's legal guidelines and compliance procedures
• Provide suggestions on system enhancements
• Act in the best interest of the company at all times, and cooperate with the rest of the Client Relations team in order to perform business development
• Contribute to the team effort by achieving targeted results
• Cooperate effectively with other departments as necessary

• Degree in any business-related field
• Client handling experience in the financial services sector will be considered an advantage
• Fluent Arabic speaker with excellent oral and written skills in English
• Reliable, with integrity of character
• Outstanding communication and interpersonal skills
• Dynamic, innovative and target oriented
• Strong computer literacy
• Valid work permit required

• Attractive remuneration package plus performance related reward
• Intellectually stimulating work environment
• Continuous personal development and international training opportunities

All applications will be treated with strict confidentiality

Uzbek and Russian- Speaking Senior Client Relations Managers

The Role:

We are looking for passionate, energetic and self-motivated professionals to join our Client Relations team and provide high quality of client service to clients. This is a great opportunity to be part of a faced-paced and dynamic environment with learning and growing opportunities.

• Develop and maintain excellent relationships with prospective and existing clients, including activating new leads and following up on potential clients.
• Handle client inquiries ensuring a high level of service.
• Conduct personal clientele analysis and take necessary actions.
• Promote available products and services to clients.
• Ensure compliance with legal guidelines and company procedures and provide suggestions for system enhancements.
• Set personal targets for team members, monitor performance, provide regular feedback, and share knowledge to keep the team motivated.
• Recognize development needs, coaches, and develops team members as necessary.
• Encourage team members to express ideas on improving individual and team performance.
• Contribute to the team effort by achieving targeted results.
• Always act in the best interest of the company and cooperate with the rest of the Client Relations team to perform business development.
• Stay abreast of the latest developments, products and marketing promotions that Trading Point launches and the relevant terms and conditions; and communicate them to the clients.

• Degree in a business-related field.
• At least 3 years of customer care or sales experience. Client handling experience in the financial services sector is a definite plus.
• Fluent Russian and Uzbek speaker with excellent oral and written skills in English.
• Strong people management skills.
• Reliable, with integrity of character.
• Outstanding communication and interpersonal skills.
• Dynamic, innovative and target oriented.
• Ability to multitask and prioritize.
• Strong computer literacy.

• Attractive remuneration package plus performance related reward
• Intellectually stimulating work environment
• Continuous personal development and international training opportunities

All applications will be treated with strict confidentiality

Uzbek and Russian- Speaking Senior Client Relations Managers

The Role:

We are looking for passionate, energetic and self-motivated professionals to join our Client Relations team and provide high quality of client service to clients. This is a great opportunity to be part of a faced-paced and dynamic environment with learning and growing opportunities.

• Develop and maintain excellent relationships with prospective and existing clients, including activating new leads and following up on potential clients.
• Handle client inquiries ensuring a high level of service.
• Conduct personal clientele analysis and take necessary actions.
• Promote available products and services to clients.
• Ensure compliance with legal guidelines and company procedures and provide suggestions for system enhancements.
• Set personal targets for team members, monitor performance, provide regular feedback, and share knowledge to keep the team motivated.
• Recognize development needs, coaches, and develops team members as necessary.
• Encourage team members to express ideas on improving individual and team performance.
• Contribute to the team effort by achieving targeted results.
• Always act in the best interest of the company and cooperate with the rest of the Client Relations team to perform business development.
• Stay abreast of the latest developments, products and marketing promotions that Trading Point launches and the relevant terms and conditions; and communicate them to the clients.

• Degree in a business-related field.
• At least 3 years of customer care or sales experience. Client handling experience in the financial services sector is a definite plus.
• Fluent Russian and Uzbek speaker with excellent oral and written skills in English.
• Strong people management skills.
• Reliable, with integrity of character.
• Outstanding communication and interpersonal skills.
• Dynamic, innovative and target oriented.
• Ability to multitask and prioritize.
• Strong computer literacy.

• Attractive remuneration package plus performance related reward
• Intellectually stimulating work environment
• Continuous personal development and international training opportunities

All applications will be treated with strict confidentiality!