1 113 Customer Service Team Management jobs in the United Arab Emirates

• Serve as a liaison between internal and external stakeholders for the assigned subregion. In this role, you will support Controls Solutions and Services clients, manage customer relationships, and contribute to the overall CSS business strategy for the MEIA region.
• Build and maintain strong customer relationships, serving as the single point of contact and managing all communications for the assigned subregion.
• Own the P&L for the subregion, identifying growth opportunities and driving revenue, margin, billing, and cash collection performance.
• Develop and own the site-level customer communication plan, and coordinate regularly with GE Vernova and the customer to propose change orders that deliver added value.
• Support the development of service proposals by providing estimates for labor, schedule, proposal language, subcontractor scope, tooling, logistics, and conducting risk assessments.
• Provide leadership and structure for project delivery planning, guiding Fulfillment Managers on project planning, risk identification, mitigation strategies, and contingency planning.
• Ownership of contract leadership ensuring all project deliverables are met while fully understanding the T&Cs and contract requirements.
• Be responsible for leading and coaching multi-disciplinary, multi-cultural teams consisting of GEV personnel, contingent workers, craft labor, and subcontractors.
• Build trusting relationships and collaborate effectively with senior-level customer and supplier management on commercial, execution, technical, and compliance matters.
• Provide subject matter expertise (SME) on controls retrofit projects and post-sales.
  

• Bachelor's degree in engineering from an accredited university.
• Minimum of 10 years of experience with GEV control product systems (Mark VI, Mark VIe, EX2100/ EX2100e etc.) in commercial, services, engineering, and/or project management.
• Ability and willingness to travel domestically and internationally, as needed.
  

• Ability to develop influential customer relationships.
• Master's degree from an accredited university
• Strong oral and written communication skills. Strong interpersonal and leadership skills. Demonstrated ability to analyze and resolve problems. Demonstrated ability to lead programs / projects. Ability to document, plan, market, and execute programs. Established Services management skills.
• 5 years of experience in the OT Cyber Security industry, Mark VIe field Services or OTR engineering
• High proficiency with computer tools (MS Office suite)
• Experience in SAP
  

We are seeking a skilled professional to provide exceptional support to clients in the UAE. As a key member of our team, you will be responsible for delivering top-notch service and resolving client queries in a timely and professional manner.

• Provide outstanding customer service through various communication channels
• Respond to client inquiries and resolve issues in a prompt and courteous manner
• Work closely with internal teams to ensure seamless delivery of services
• Maintain accurate records of client interactions and feedback

To succeed in this role, you will need:

• 1-2 years of experience in customer service or client support
• Strong English communication skills (spoken and written)
• Experience supporting US clients is a strong advantage
• Ability to work in a fast-paced environment and adapt to changing priorities
• Excellent problem-solving and conflict resolution skills

• Strategic thinker with excellent interpersonal skills
• Proven track record of providing high-quality customer service
• Ability to work independently and as part of a team
• Excellent written and verbal communication skills

Why Join Our Team?

We offer a dynamic and supportive work environment that fosters growth and development. If you are a motivated and customer-focused individual who thrives in a dynamic environment, we encourage you to apply for this exciting opportunity to grow your career.

To provide superior client support to high-net-worth individuals, ensuring prompt and efficient execution of their requests. The primary goal is to increase customer satisfaction and offer accurate information about financial products.

• Offer a comprehensive banking service to clients, adhering to established timeframes.
• Maintain adherence to bank procedures and policies, reporting any deviations to the immediate supervisor or manager.
• Achieve a zero-loss policy for customers due to unsatisfactory service.

1. Execute all financial and non-financial transactions within your authority level in a timely and error-free manner.
2. Familiarize yourself with service standards and turnaround times for various transactions, striving to meet and exceed them.
3. Develop and maintain an organized filing system, ensuring all documents are properly filed and easily accessible.
4. Report daily activities, obtain unit head signatures, and file for record purposes.
5. Record all client instructions forwarded to business support units and ensure prompt and accurate execution.

We are seeking a client support professional to lead our technical issue resolution process. This role is responsible for managing day-to-day technical issues for our corporate clients with the support of a junior resource.

• This position involves acting as the first point of contact for client-reported bugs and platform issues, troubleshooting and documenting these issues, and escalating them to relevant internal teams as necessary.
• The ideal candidate will be proactive, extremely detail-oriented, and able to act as a bridge between clients, product teams, and developers.

Key Responsibilities:

• Troubleshoot and resolve technical issues efficiently
• Maintain accurate records and ensure timely follow-up and resolution
• Provide clear communication throughout the issue lifecycle
• Supervise and mentor a junior support team member, assigning and reviewing tasks
• Monitor performance metrics and escalate high-priority incidents as needed
• Collaborate with product and engineering teams to support root cause analysis
• Contribute to building a knowledge base and refining support processes

• 4+ years in technical support, helpdesk, or client success roles, preferably in fintech or SaaS
• Experience managing or mentoring junior staff
• Familiarity with support tools such as Jira, Zendesk, or Freshdesk
• Strong technical troubleshooting skills and the ability to explain complex issues simply
• Attention to detail and strong written communication skills
• Comfortable navigating dev tools (browser console, logs, etc.) to replicate errors
• Fluent in English; Russian is a plus
• Based in the UAE

• Basic knowledge of APIs, integrations, or platform architectures
• Startup or scale-up experience is an advantage

We offer a fast-paced and international working environment, a collaborative and supportive team culture, competitive compensation and benefits package, and career growth potential in a scaling organisation.

Join us and contribute to redefining the wealth management space by working with a forward-thinking team that values initiative, innovation, and collaboration.

Job Title: Client Support Expertise

Location: Ras Al Khaimah, UAE

To optimize call center productivity through proficient communication and sales skills in accordance with company protocols and procedures.

• Address inbound & outbound calls according to established guidelines and schedules set by the organization.
• Proactively offer customers to register for Interactive Voice Response (IVR) and SMS services as per company policies.
• Escalate customer queries and complaints as necessary.
• Follow up with customers via telephone or email after initial contact.
• Explain products, services, and prices; answer all customer questions in a polite and courteous manner.
• Maintain high levels of politeness and courtesy when dealing with customers at all times.
• Obtain customer information such as name, address, and reactions of prospects contacted; enter orders into computers accurately.
• Keep accurate records of all tasks performed as per defined format.
• Secure and file customer documents accordingly.
• Initiate outbound calls to new and existing customers to meet sales targets.
• Meet or exceed daily, weekly, and monthly sales targets set by management.
• Proactively cross-sell and up-sell various financial products to qualifying customers or callers.
• Escalate hazards or potential risks immediately via proper channels.
• Adhere to all company protocols and procedures.

• Call quality
• Customer satisfaction
• Adherence to schedule
• Product knowledge
• Average handling time
• Sales leads generation targets

• Communication skills in Arabic and English
• Sales skills
• Customer resolution skills

We are seeking a professional with excellent customer service skills to join our team as a Client Support Representative.

The ideal candidate will be able to handle customer inquiries, resolve issues in a timely and efficient manner, and provide exceptional service experience.

Job Title: Relationship Management Expert

This is a key role within our organization, responsible for providing operational services and support to Relationship Management Teams. This will enable them to focus on business growth and building new relationships.

• Foster a culture of compliance with all relevant departmental policies, processes, standard operating procedures, and instructions.
• Demonstrate adherence to the organization's values and ethics at all times to promote a value-driven culture.
• Contribute to identifying opportunities for continuous improvement and sustainability of systems, processes, and practices.
• Prepare timely and accurate statements and reports to meet department requirements.
• The primary objective is to act as a liaison between clients and internal departments.
• Enhance the client experience by providing operational and administrative support.
• Provide advisory services to educate clients on account services, e-channels, banking regulations, and regulatory requirements.
• Serve a wide range of CIB clients, including.
• Attend to client service requests and arrange to provide appropriate service either directly or through other internal departments.
• Resolve client issues and grievances while mitigating factors that led to complaints.
• Collect required documentation as per bank/regulatory requirements.
• Assist in reviewing Service Level Agreements with clients to manage expectations.
• Maintain effective communications with clients and internal stakeholders.
• Manage up-to-date records of correspondences, handled queries, and service requests.
• Ensure the secure handling of security items under their custody.
• Analyze areas of improvement while considering risk factors attached to them.
• Raise and handle customer complaints, ensuring resolution within agreed SLAs.
• Collaborate with stakeholders to identify root causes and prevent repetition.
• Support Operations teams with tasks such as Account Opening documentation, Account maintenance activities, Corporate Credit Card operation, Cheque book requests, Balance confirmation letters, Return Cheque, Payments (Inward and Outward) related queries, Charges related issues, E-channels related issues, Client Correspondence, and Exception handling.

Qualifications :

Minimum Qualification: University Degree in Commerce or Banking

Minimum Experience: Minimum 3 years experience in a Bank with exposure to Banking Operations

Key Skills:

Good working knowledge of Backoffice operating procedures, Excellent communication skills, Analytical skills, Self-motivated, Flexible, Dynamic problem-solver ready to work in a challenging environment, Ability to work independently and in a cooperative team environment, Attention to detail, accuracy, and efficiency are crucial in this role.

Remote Work : No

Employment Type : Full-time

Benefits:

This position offers excellent career growth opportunities, competitive salary, and comprehensive benefits package.

How to Apply:

Send your resume and cover letter to us via email.

We are seeking a highly skilled Client Support Professional to provide exceptional service to our clients in the US.

• Deliver timely and personalized support to clients via phone, email, or chat
• Ensure prompt resolution of client inquiries and issues
• Collaborate with internal teams to resolve complex client concerns
• Develop and maintain in-depth knowledge of our products and services

About You

• 1-2 years of experience in customer-facing roles or client support
• Excellent English communication skills (spoken and written)
• Previous experience supporting US clients is a significant advantage
• You must be based in the UAE
• Immediate joiners are preferred but we will consider candidates with suitable notice periods

A Plus: Proficiency in Tagalog Language

This position plays a critical role in delivering exceptional client experiences and building long-term relationships. If you have a passion for providing outstanding support and helping others, this could be an exciting opportunity for growth and development.

Our Ideal Candidate

• Is highly motivated and proactive
• Has excellent problem-solving skills and attention to detail
• Can work effectively in a team environment

We are currently seeking a highly skilled Client Support Representative to deliver exceptional client experiences. In this role, you will be responsible for fostering strong relationships with clients, managing their inquiries, and escalating complex issues to relevant teams.

Key Responsibilities:

1. Ensure seamless communication with clients via phone, email, or in-person interactions.
2. Manage client complaints and concerns in a timely and professional manner.
3. Collaborate with internal teams to resolve client issues and provide technical assistance.
4. Conduct regular check-ins with clients to gauge satisfaction and identify areas for improvement.
5. Maintain accurate records of client interactions and update relevant systems accordingly.

Requirements:

1. Bachelor's degree in Business Administration or related field.
2. 2-3 years of experience in customer-facing roles or similar industries.
3. Exceptional communication and interpersonal skills.
4. Proficiency in CRM software and Microsoft Office applications.
5. Ability to work in a fast-paced environment and adapt to changing priorities.

What We Offer:

• A dynamic and supportive work environment.
• Ongoing training and development opportunities.
• A competitive salary and benefits package.

This is an exciting opportunity for a motivated and results-driven individual to join our team as a Client Support Representative. If you possess excellent communication skills, a passion for delivering exceptional client experiences, and a willingness to learn and grow, we encourage you to apply.