1 308 Customer Service Teams jobs in the United Arab Emirates

Customer Relations & Success Specialist - Michelin Guide

Location: Dubai

Posted: 2 days ago

Requisition ID: R

• Kommunizieren Sie Erwartungen und Ziele durch regelmäßiges Feedback und adressieren Schwachpunkte.
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• Maximieren Sie die Leistungen durch das Festlegen von Zielen für Einzelne und Gruppen.
• Entwickeln Sie Karrierepläne und Lernmöglichkeiten für Mitarbeiter.
• Coachen Sie in verschiedenen Bereichen und erkennen Sie Schulungs- und Entwicklungsbedarf.
• Passen Sie sich an unterschiedliche Arbeitsstile, Persönlichkeiten und kulturelle Hintergründe an.
• Delegieren Sie Entscheidungsbefugnisse entsprechend den Aufgaben und machen Mitarbeiter für Verpflichtungen verantwortlich.
• Unterstützen Sie selbstständiges Handeln und begleiten Sie Mitarbeiter dabei.
• Delegieren Sie Verantwortung an Mitarbeiter mit entsprechenden Fähigkeiten, ohne Mikromanagement zu betreiben.

• Überwachen Sie die Implementierung von Kundenverträgen, z.B. Arbeitsanweisungen, Service-Provider-Leistungen, Kostenkontrolle.
• Garantieren Sie die Einhaltung vertraglicher Vereinbarungen.
• Entwickeln und managen Sie Ihr Team und sorgen Sie für die Einhaltung von Sicherheitsregeln.

• Unterstützen Sie geschäftliche Veränderungen.
• Vermitteln Sie Ideen und Lösungen, um Widerstand, Beschwerden und Frustration zu vermeiden.
• Pflegen Sie positive Beziehungen zu Partnern, um gemeinsame Interessen zu fördern.
• Schaffen Sie Werte durch gemeinsame Interessen und erzielen Sie Ergebnisse, von denen beide Seiten profitieren.

• Optimieren Sie die Betriebskosten.
• Beteiligen Sie sich an der Abwicklung von Rechtsstreitigkeiten.
• Verfassen Sie Berichte entsprechend den Anforderungen.
• Verfolgen Sie operative KPIs und verbessern Sie die Teamleistung.

• Arbeiten Sie mit Vertriebsstrategie- und Planungspartnern zusammen, um Prognosegenauigkeit und Chancenmaximierung zu gewährleisten.
• Koordinieren Sie Planungsaktivitäten mit anderen Funktionen.
• Überwachen Sie Leistungskennzahlen und setzen Sie Korrekturmaßnahmen um, um Umsatzziele zu erreichen.

• Garantieren Sie die Ausführung von Bestellungen und den Erhalt der Reifen.
• Sichern Sie, falls notwendig, die Durchführung von Derogationsprozessen.

• Stimmen Sie Produkte und Services auf Kundenanforderungen ab.
• Nutzen Sie internes Know-how, um Produkt- und Servicewissen zu verbessern.
• Heben Sie Unterschiede zwischen eigenen Produkten/Services und Wettbewerbern hervor.

• Verfolgen Sie die Leistungen der Service Provider im Verantwortungsbereich.
• Erstellen und verfolgen Sie Aktionspläne, um die Leistung wieder auf Zielniveau zu bringen.

Customer Relations & Success Specialist - Michelin Guide

KEY EXPECTED ACHIEVEMENTS

Contract Management and Execution

• Monitor implementation of contracts in your area for customers, including distributing work instructions and monitoring the performance of Service Providers, as well as operational costs.
• Ensure the respect of contractual commitments.
• Implement performance monitoring for service providers and develop action plans to improve their performance.
• Enforce qualification/disqualification procedures for Service Providers in your area.

Area Operational Management

• Optimize operational costs.
• Assist in settling litigation.
• Report on operations according to needs.
• Monitor operational KPIs and work to improve team performance.
• Develop and manage your team.
• Ensure safety rules are deployed in your area.
• Oversee the ordering and reception of tires within your perimeter.
• Implement derogation processes when necessary.

Product & Service Technical Knowledge

• Match products/services to customer needs.
• Leverage expertise of others to enhance product/service knowledge.
• Understand how products/services compare with competitors.

Team Management

• Manage employees according to the leadership model.
• Ensure ethical business practices.
• Uphold core values: Customer Centricity, Respect, Integrity, Teamwork, Responsibility, Accountability, & Winning.
• Coach, train, and evaluate team performance regularly, ensuring compliance and implementing necessary professional development changes.
• Analyze indicator reports for establishing variable remuneration criteria.
• Set quantitative and qualitative objectives for the team.

Customer Relations & Success Specialist - Michelin Guide

KEY EXPECTED ACHIEVEMENTS

Contract Management and Execution

• Monitor implementation of contracts in your area for customers (e.g., distributing work instructions and monitoring performance of Service Providers, monitoring operational costs).
• Ensure contractual commitments are respected.
• Implement performance monitoring for service providers in your area and develop action plans to address performance issues.
• Enforce qualification/disqualification of Service Providers in the area.

Area Operational Management

• Optimize operational costs.
• Assist in settling litigation.
• Report on operations as needed.
• Monitor operational KPIs and improve team performance.
• Develop and manage your team.
• Ensure safety rules are followed in your area.
• Oversee the ordering and reception of tires within your perimeter.
• Implement derogation processes when necessary.

Product & Service Technical Knowledge

• Match products/services to clear customer needs.
• Leverage expertise of others to enhance product/service knowledge.
• Understand how products/services compare with competitors.

Team Management

• Manage employees following the leadership model.
• Ensure ethical business practices.
• Uphold core values: Customer Centricity, Respect, Integrity, Teamwork, Responsibility, Accountability, & Winning.
• Coach, train, and evaluate team performance regularly, making necessary adjustments for professional growth.
• Use indicator reports to establish variable remuneration criteria.
• Set quantitative and qualitative objectives for the team.

Ebury is a global fintech firm dedicated to empowering businesses to expand internationally through tailored and forward-thinking financial solutions. Since our founding in 2009, we’ve grown to a diverse team of over 1,700 professionals across 40+ offices and 29+ markets worldwide. Joining Ebury means becoming part of a collaborative and innovative environment where your contributions are valued. You’ll play a key role in shaping the future of cross-border finance, while advancing your own career in a dynamic, high-growth industry.
Customer Relations Executive - Customer Relations Team
Ebury Dubai - Onsite
About The Job
We are offering an exciting opportunity to join a fast growing team in Dubai. You will be a point of contact for some of our corporate clients, providing daily operational and trading assistance. You’ll have a combination of client-facing skill/experience, operational know-how and problem-solving abilities. In order to support the day-to-day relationship of our corporate accounts, you will possess these qualities with the ability to expertly switch between each as needed. You’ll be servicing the revenue and growth area of the business at an exciting time for the company. You will act as an ambassador for the product and service at a customer-facing level.
About You

• A passionate individual with a strong interest in client servicing
• Prepared to go the extra mile to exceed customer expectations and experience
• Desire to deliver best in class service, to support our industry-leading offering
• Strong written and verbal communication skills
• Strives in high pressure/pace environment
• Ability to excel within a busy client-facing environment with significant monthly workload peaks (previous experience preferred)
• Managing workload around tight time constraints
• Confidence in liaising and mediating between multiple internal departments to find solutions
• Confidence in dealing directly with clients as an ambassador for the brand and product in terms of your service approach and interpersonal skills
• Have the capacity to manage different types and nature of enquiry simultaneously across several platforms and for a different type of clients
• Resolve client issues as they arise
• Ability to multitask/prioritise – working around the daily deadline
  

• Confidence to promote the company offering and awareness to identify new opportunities to grow new and existing key accounts. This could be in terms of new currency requirements/upcoming client needs, working with sales/commercial teams as appropriate, highlighting developments & improvements to the product to our clients etc.
• Head for numbers – confidence dealing with numbers - exchange rates, profit margins and an awareness of commercial implications
  

• Dealing with live currency trade booking, banking information, figures and high value/volume payments and clients - accuracy of work is particularly key
• Helping clients identify issues preemptively (e.g. payment dates, banking data etc.)
  

• Self-starter with the initiative and ability to ‘get stuck in’ - Confidence to find solutions working with teams internally – take ownership of client issues/ queries and see through to end
• Interest in currency markets helpful
• Experience with Microsoft suite (particularly excel)
  

• You will be looking after a portfolio of 300 clients who will be trading online through our EBO platform
• You will have an understanding of clients business activities and FX needs
• You will make sure clients have Ebury as their main platform for trading and making payments internationally
  

• Sales skills / experience is a PLUS
• Knowledge of FX
• Knowledge of Ebury's products
• Being able to adapt in a constant evolving and challenging environment
  

• A career with Ebury, which is a hyper-growth FinTech firm, named in 2021 as one of the top 15 European Fintechs to work for by Glassdoor and AltFi
• A clear path for progression, mapped out by your individual goals and personal objectives
• The tools to develop and master your client relationship skills with the view to you becoming the primary Servicing Executive on a number of accounts
• The opportunity to service and develop your own book of clients
• A support structure that will drive you to succeed in your next goal
  

• Seniority levelNot Applicable

• Employment typeFull-time

• Job functionBusiness Development and Sales

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Customer Relations Associate - Turkish Market, Dubai

We are seeking a motivated and customer-focused Customer Relations Associate to manage and grow relationships with our Turkish-speaking client segment. In this role, you will play a key part in strengthening client satisfaction, maintaining account health, resolving operational and compliance issues efficiently, and supporting scalable engagement across a high-volume customer base. You will collaborate across departments to deliver an excellent client experience and support business success.

1. Oversee and manage relationships with mid-tier clients, ensuring a high level of engagement and satisfaction.

2. Proactively identify business opportunities within your client portfolio by strengthening relationships and supporting product education.

3. Act as the primary point of contact for Turkish-speaking business clients, supporting their operational and financial needs.

4. Join internal operations and commercial calls when needed to represent client needs and ensure alignment across departments.

5. Proactively identify recurring problems and implement scalable, one-to-many solutions to enhance efficiency and prevent churn.

6. Support the development and implementation of new processes and pilot initiatives contributing to a growing and evolving team.

7. Serve as the client advocate by solving issues quickly through close cooperation with internal teams including Customer Care, KYC, Payments, Risk, and Compliance.

8. Maintain accurate client records and activity tracking within the CRM platform.

9. Monitor market trends and client feedback to anticipate needs and contribute to continuous service improvement.

1. 3 years of experience in customer relations, account management, or sales, preferably in fintech, financial services, or e-commerce.

2. Language skills: Turkish and English (Advanced).

3. Proven success managing mid-tier or high-volume client segments with a focus on client retention.

4. Strong understanding of financial systems or digital payments.

5. Excellent communication, relationship-building, and organizational skills.

6. Experience working cross-functionally with internal teams.

7. Proficiency with CRM platforms (e.g., Salesforce) and comfort working in dynamic, high-paced environments.

Required Experience: IC

Al-Futtaim Automotive is the largest distributor of automotive products in the Emirates and a leader in the UAE automobile industry. We represent brands such as Toyota, Lexus, Honda, Jeep, Dodge, Chrysler, and Volvo, which are among the most popular on the roads. We also hold exclusive franchises for top automotive brands and products including Hino, Toyo & Maxxis tyres, GS & Panasonic batteries, Hertz Rent-a-car, and FAMCO heavy machinery.

We are seeking enthusiastic Customer Relations Executives to join our Dubai team, reporting to the Call Centre Manager. The department promotes customer service excellence, maintains close liaison with all departments, monitors competitor services, and aims to enhance customer loyalty and service quality across the company.

Job Purpose: To support Al Futtaim Motors customers and the customer relations team by handling initial customer complaints via call, walk-in, email, fax, etc., and ensuring swift resolution in collaboration with case managers.

Qualifications & Experience:

• High school diploma or equivalent; basic automotive technical understanding.
• 2-3 years relevant experience in customer service, preferably in automotive, banking, finance, or technical roles.

Skills & Competencies:

• Fluent in English and at least one other language (Arabic, Urdu, Hindi, Tagalog, Farsi, etc.).
• Technical automotive knowledge, negotiation, and influencing skills.
• Calm demeanor, conflict resolution skills, ability to work under pressure, attention to detail, and effective follow-up skills.

About The Company: Established in the 1930s, Al-Futtaim Group has grown from a trading enterprise into a major regional conglomerate with over 40 companies across the Gulf, Bahrain, Kuwait, Qatar, Oman, and Egypt. The Group emphasizes innovation, customer service, social responsibility, and operational autonomy to maintain its competitive edge.

Location: Abu Dhabi, UAE

Department: Customer Relations

Reports To: Director of Customer Relations

Position Type: Full-Time

With a strong commitment to customer satisfaction and continuous improvement, we are seeking a Customer Relations Manager to join our team and lead efforts in building and maintaining strong customer relationships.

Job Summary: As a Customer Relations Manager, you will play a pivotal role in enhancing the overall customer experience by managing and strengthening relationships with our clients. You will be responsible for understanding customer needs, resolving issues, and ensuring customer satisfaction while collaborating with various departments to drive improvements in our products and services.

Key Responsibilities:

1. Customer Engagement: Proactively engage with customers to understand their needs, expectations, and concerns. Build and maintain strong, long-lasting customer relationships.
2. Issue Resolution: Address customer inquiries, complaints, and issues promptly and professionally. Work closely with the customer support team to ensure timely resolution.
3. Customer Feedback: Collect and analyze customer feedback to identify trends and areas for improvement. Share insights with relevant departments for product and service enhancement.
4. Customer Advocacy: Identify and nurture customer advocates who can provide testimonials, referrals, and case studies to showcase our company's success stories.
5. Cross-Functional Collaboration: Collaborate with sales, marketing, product development, and other departments to align customer needs with business strategies and initiatives.
6. Customer Training: Develop and implement customer training programs to ensure customers maximize the value of our products/services.
7. Data Management: Maintain accurate customer records and interactions in the CRM system. Utilize data to create reports and dashboards for management and performance tracking.
8. Customer Retention: Develop and execute customer retention strategies, including loyalty programs and customer appreciation events.
9. Market Intelligence: Stay updated on industry trends and competitive offerings to provide insights that can help shape our customer relations strategies.

Qualifications:

• Bachelor's degree in business, marketing, or a related field. Master's degree is a plus.
• Proven experience (4+ years) in customer relations or a similar role.
• Exceptional communication and interpersonal skills.
• Strong problem-solving and conflict resolution abilities.
• Proficiency in CRM software and Microsoft Office Suite.
• Ability to work independently and as part of a team.
• Customer-centric mindset and a passion for delivering outstanding customer experiences.

Benefits:

• Competitive salary and performance-based bonuses.
• Health, dental, and vision insurance.
• Paid time off and holidays.
• Professional development and training opportunities.
• Friendly and collaborative work environment.

How to Apply: Interested candidates are invited to submit their resume and a cover letter detailing their relevant experience and qualifications.

Imagine a workplace where you can make a real difference in the lives of others. As a Guest Experience Expert, you will be at the forefront of delivering exceptional service to our guests, creating unforgettable memories for them and building a loyal customer base for our business.

This is more than just a job – it's an opportunity to develop your skills, grow your career, and be part of a dynamic team that values diversity, equity, and inclusion.

We are seeking highly motivated and enthusiastic individuals who share our passion for delivering outstanding guest experiences. If you are a people person with excellent communication skills and a strong work ethic, we want to hear from you!

Responsibilities

• Deliver exceptional service to our guests, ensuring their needs are met and exceeded.

• Develop and maintain relationships with guests, understanding their preferences and tailoring our services to meet their individual needs.

• Work collaboratively with other departments to ensure seamless delivery of services and achieve common goals.

Requirements

• High school diploma or equivalent required; associate's or bachelor's degree preferred.

• No prior work experience necessary, but a positive attitude, enthusiasm, and a willingness to learn are essential.

• Excellent communication and interpersonal skills; ability to work effectively in a fast-paced environment.

Benefits

• Competitive compensation package including hourly wage, benefits, and opportunities for advancement.

• Ongoing training and development opportunities to enhance your skills and knowledge.

• Collaborative and inclusive work environment that values diversity, equity, and inclusion.

PREFERRED QUALIFICATIONS

Education: Associate’s degree in Hospitality, Communications, or related field.

Related Work Experience: Customer Service or Sales experience.

Supervisory Experience: None.

License or Certification: None.

We are committed to being an equal opportunity employer and welcome applications from diverse candidates. We believe that our greatest strength lies in the rich blend of culture, talent, and experiences of our associates.

Job Title: CRM Zoho Specialist

Qualifications: Bachelor of Technology/Engineering or Bachelor of Business Administration

Nationality: Any

Vacancy: 1

The CRM Zoho Specialist will manage, customize, and optimize our Zoho CRM system. The ideal candidate will have experience in CRM administration, automation, and integration with other business tools to enhance customer relationship management and operational efficiency.

• Zoho CRM Administration: Configure, customize, and maintain Zoho CRM to meet business needs.
• Workflow Automation: Design and implement workflows, rules, and automation to streamline sales, marketing, and customer support processes.
• Data Management: Ensure data accuracy, deduplication, segmentation, and cleansing within the CRM.
• Integration & API Management: Integrate Zoho CRM with other applications such as Zoho Suite, third-party software, and external APIs.
• User Support & Training: Provide training and technical support to CRM users, ensuring proper adoption and troubleshooting issues.
• Reporting & Analytics: Generate reports, dashboards, and insights to support decision-making.
• Customization & Development: Develop custom modules, fields, and scripts (using Deluge or other languages) as needed.
• Security & Compliance: Manage user roles, permissions, and data security to ensure compliance with company policies and regulations.

Education & Experience: Bachelor's degree in IT, Business, Marketing, or related field; minimum 3 years of experience with Zoho CRM or similar platforms.

Physical & Person Specifications:

• Strong knowledge of Zoho CRM setup, customization, and automation.
• Experience with Zoho Creator, Zoho Analytics, Zoho Campaigns, and other Zoho applications.
• Proficiency in API integrations, webhooks, and third-party tool connections.
• Knowledge of Deluge scripting is a plus.

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