643 Customer Service jobs in Al Awir

As a Service Attendant, you play a vital role in ensuring the smooth operation of our establishment. You will provide efficient and effective service, maintaining high standards and guaranteeing guest comfort at all times.

Your day-to-day work involves welcoming and interacting with guests and colleagues in a courteous, friendly, and clear manner. You will prepare and serve guest orders accurately, promoting and upselling products to maximize sales and meet outlet targets.

You will liaise with the kitchen and bar team to ensure timely service, while ensuring guests meet minimum age requirements for alcohol consumption. Clearing and cleaning tables promptly after meals is also a key part of your role, as is maintaining stock accuracy, handling point-of-sale transactions, and keeping the outlet clean.

Additionally, you will follow and adhere to health and safety policies and train new team members. A background in the hotel/F&B industry, with at least 1 year of experience as a Service Attendant in a 3-star or above establishment, is ideal.

BFL Group is one of the world's leading off-price retailers of fashion and homeware. We serve markets across the region and in Southeast Asia.

We aim to delight customers with exceptional pieces at up to 80% off the original retail price for fashion designer brands. Our 'Treasure Hunt' model ensures there's always something new to explore, desire and discover within our stores.

Our customers walk out with new items every time they visit any of our stores.

• Greet customers and assist them in finding what they're looking for.
• Maintain full knowledge of current sales, promotions, policies regarding payment and exchange, and security practices.
• Maintain organized stock room at all times, ensuring enough stocks are available for all items and inform the Shop Manager about requirements or over stock items.
• Arrange and display merchandise according to item, size and color under the direction of the Merchandiser team.
• Receive all methods of payments from customers and ensure proper turn-over of cash register to the next duty cashier.

• Educational qualification of any discipline.
• Energetic and enthusiastic with a can-do attitude.
• Strong verbal and written communication skills.
• Excellent organization skills dealing with high-level productions.

Avery Dennison Corporation (NYSE: AVY) is a global materials science and digital identification solutions company. We are making products and solutions that help advance the industries we serve, providing branding and information solutions that optimize labor and supply chain efficiency, reduce waste, promote sustainability, circularity, and transparency, and better connect brands and consumers. We design and develop labeling and functional materials, radio-frequency identification (RFID) inlays and tags, software applications connecting the physical and digital worlds, and offerings that enhance branded packaging and display information to improve customer experience. Serving industries worldwide—including home and personal care, apparel, retail, e-commerce, logistics, food and grocery, pharmaceuticals, and automotive—we employ approximately 35,000 employees across more than 50 countries. Our reported sales in 2024 were $8.8 billion. Learn more at

Avery Dennison is an equal opportunity employer.
Please let us know if we can support you with reasonable accommodations throughout the application process by contacting our team via (emailprotected).

Manage accounts by processing orders, following up on orders, ensuring pricing integrity, on-time deliveries, and complete order fulfillment.

Provide telephone customer service regarding the company's services and products.

Identify customer needs and determine appropriate actions.

Promote and sell the company's products or services.

Investigate and resolve complaints.

Use a computer system to track questions, answers, and the status of orders.

Evaluate and resolve customer complaints professionally and tactfully.

Negotiate customer product/billing complaints by offering discounts, authorizing returns, requesting product testing, and approving replacements.

Authorize credit memos/refunds within policy and procedures.

Implement account service strategies.

Act as the principal liaison with marketing and sales for assigned customers.

Implement marketing programs for assigned accounts.

Support all aspects of customer service, including price quotes, technical recommendations, and sample coordination.

Initiate and implement initiatives to improve customer service and responsiveness.

Coordinate with Logistics and Operations on capacity planning and scheduling.

Champion customer needs and follow up on inquiries.

Provide responsive order management support, including order entry, expediting, and shipment information.

Proactively communicate supply chain issues and suggest alternatives.

Attend technical training seminars.

Back up team members when necessary.

Partner with Inside Sales to help achieve sales goals.

Experience working with the Printing Industry is preferred.

Degree or equivalent diploma required.

2-3 years of customer service or related experience is a plus.

Good written, verbal, and telephone communication skills.

Strong data entry and organizational skills, detail-oriented with good follow-up skills.

Ability to manage multiple priorities effectively.

Understanding of computer systems such as Microsoft Office and Google Suite.

The role of Customers Affairs Officer - Reception and Communication at Dubai Careers involves providing distinguished services to enhance customer happiness. This administrative position is responsible for managing reception and communication, ensuring a seamless experience for customers.

• Manage daily work organisation and procedures relevant to reception and coordination works.


• Answer and transfer incoming phone calls in a timely manner.


• Receive and resolve complaints and comments within jurisdiction or coordinate with relevant employees to resolve them.


• Document, save and follow up on correspondence received by the reception.


• Provide support in administrative works according to Line Manager's instructions.


• Fulfill any other duties assigned by the Line Manager or Director of Directorate.

• Higher Diploma in Management.


• 1-2 years of experience in customer service.


• Ability to work as part of a team and handle workload effectively.


• Computer literacy.


• Fluency in Arabic and English (reading, writing, and speaking).

• Administrative staff will be recruited to manage reception and communication.


• Opportunity to work as part of a team and contribute to enhancing customer happiness.


• Professional growth and development opportunities.

• Must be able to adapt to changing work environment and priorities.


• Strong organisational and time management skills.


• Able to maintain confidentiality and handle sensitive information.

Job Title: Customer Service Representative

We are seeking a detail-oriented and customer-focused individual to join our team as a Customer Service Representative. In this role, you will serve as the primary point of contact for clients, responding to their inquiries and resolving issues in a timely and professional manner.

You will be responsible for communicating with clients via phone, email, and other channels, using your excellent interpersonal skills to build strong relationships and provide exceptional customer service. Your attention to detail and organizational skills will be essential in managing multiple tasks and priorities, ensuring that all client needs are met promptly and efficiently.

In addition to providing outstanding customer service, you will also be responsible for entering and retrieving information from computer databases, preparing documents and reports, and performing other administrative tasks as needed.

• Analytical Skills:
• Computer proficiency
• Excellent problem-solving skills
• Able to work in a fast-paced environment
• Interpersonal Skills:
• Excellent communication and interpersonal skills
• Ability to work effectively with diverse groups of people
• Strong customer service orientation
• Communication:
• Verbal and written communication skills
• Proficient in Microsoft Office software
• Able to communicate effectively with clients and colleagues
• Personal Attributes:
• Dependable and reliable
• Able to work independently and as part of a team
• Strong time management and organizational skills

This is an excellent opportunity to join a dynamic team and develop your skills in customer service and administration. As a valued member of our team, you can expect:

• A competitive salary and benefits package
• Ongoing training and development opportunities
• The chance to work in a fast-paced and supportive environment

We are an equal opportunities employer committed to diversity and inclusion. We welcome applications from candidates who share our values and are passionate about delivering exceptional customer service.

Job Summary

Answer incoming calls from customers for various purposes, respond to inquiries and questions, handle complaints, troubleshoot problems, and provide information.

Duties & Responsibilities

1. Answer calls and route them to the appropriate resource.
2. Handle patients' inquiries telephonically and convert their inquiries to emails according to standard operating procedures; send to relevant departments if no answer after transferring the line twice.
3. Research required information using available resources.
4. Manage and resolve patients' complaints and transfer to qualified personnel for resolution.
5. Provide customers with service information and hospital policies.
6. Update the business connect with new staff numbers and names of new staff joining the hospital; identify and escalate priority issues.
7. Follow up on patients' calls when necessary.
8. Transfer calls internally between healthcare staff (e.g., on-call doctor, blood bank, radiology on call).
9. Update yourself with information circulated in the hospital (memos/circulars) and within the call center (External Calls workbook—updates, on-leave, and appointments).
10. Take good care of tools entrusted by the administration (e.g., computer, headset); these are for official use only and should be used with caution.
11. Receive calls from patients and assist with appointment queries.
12. Book new appointments as per OPD policy and inform patients of all necessary information before their visit.
13. Cancel and reschedule appointments as per patient requests.
14. Handle online appointment bookings through the website.
15. If no slots are available and the patient needs urgent consultation, gather all patient information (name, contact number, MRN NO#, etc.) and email it to the OPD Clinic for arranging overbooking or walk-in appointments.
16. Book appointments for all OPD procedures, ER referrals (routine, inpatient, fracture list).
17. Handle patient complaints related to appointments and transfer to qualified personnel.
18. Respond to patient inquiries, requests, and disputes over the phone, routing them to the appropriate department or staff.
19. Explain available services and hospital policies to patients.
20. Manage patient complaints calls and communicate with the PRO office as per the process.
21. Update the HMS system with any changes in clinic timings.
22. Perform related work as assigned by the client representative.

Education and Experience

1. Bachelor's Degree or equivalent.
2. Proficient in relevant computer applications.
3. Fluent in both Arabic and English.
4. Knowledge of customer service principles and practices.
5. Knowledge of call center telephony and technology.
6. Some experience in a call center or customer service environment.
7. Good data entry and typing skills.
8. Knowledge of administrative and clerical processes.

We are seeking a Careline Operator to join our team at Hilton. As a Careline Operator, you will be responsible for ensuring that each customer experiences a memorable stay from arrival to departure.

• Actively seek verbal feedback from customers and team members.
• Implement actions to improve customer service.
• Promote Hilton Honors and its benefits to guests.
• Handle complaints efficiently and effectively.
• Follow up with guests to ensure satisfaction with problem resolution.
• Deal with and learn from customer complaints and comments.
• Respond to customer requests and queries promptly and effectively.
• Manage all hotel communications in a prompt, courteous, and efficient manner.
• Be up to date with information on facilities, attractions, and services in the hotel.
• Handle and deliver messages in a private and confidential manner.
• Be proactive towards customers and assist them with reasonable requests.
• Maintain knowledge of Hilton departmental standards.
• Familiarity with operating systems and technology.
• Take an active role in the team by being kind, cooperative, and helpful.
• Describe, assign, and delegate duties and authority.
• Understand the situation in other departments and their implications.
• Plan ahead and ensure adequate resources are available.
• Coordinate with other departments to ensure effective operations.

• A minimum of 2 years of experience in a similar position in a 5-star international branded hotel.
• Basic spoken English to meet business needs.
• A high customer service focus and ability to approach tasks with the customer in mind.
• The ability to positively impact and take personal responsibility for resolving issues.
• Motivation and commitment to improving personal performance.
• Flexibility and ability to respond quickly to changing requirements.
• High team focus and ability to cooperate and support colleagues.
• Good organization and coordination skills.
• A strong sense of responsibility and self-motivation.
• Patient and responsible when solving problems.
• Able to maintain excellent relations with team members.
• Able to work under great physical and mental pressure.

• Interact with customers via phone, email, or chat.
• Address inquiries, resolve issues, and provide information.
• Maintain accurate customer records and documentation.
• Ensure high levels of customer satisfaction and retention.

• Strong communication and interpersonal skills.
• Patience, empathy, and a customer-centric approach.
• Ability to adapt and problem-solve in a fast-paced environment.

Join our team to play a key role in delivering exceptional customer service and building lasting relationships with our valued clients.

The role of a Customer Service Representative in our wellness establishment is multifaceted. This position requires providing exceptional customer service while ensuring that all dietary preferences and restrictions are noted.

Key Responsibilities:

• Greet guests warmly and professionally to create a calm and inviting ambiance.
• Accurately take food and beverage orders, taking into account guest preferences and dietary needs.
• Provide detailed menu descriptions, highlighting wellness-oriented options to assist guests in making informed choices.
• Confirm and repeat orders to ensure accuracy.
• Process payments accurately through POS systems, handling cash, credit cards, and other payment methods.
• Issue receipts and maintain a record of all transactions.
• Ensure end-of-shift reconciliation of cash and sales reports.
• Address guest inquiries about menu items, promotions, and wellness offerings.
• Resolve complaints or escalate issues to supervisors promptly and professionally.

Requirements:

• Previous experience as a cashier or order taker in a similar role in hospitality or wellness establishments.
• Familiarity with POS systems and cash handling procedures.
• Strong communication and interpersonal skills.
• Attention to detail for accurate order-taking and payment processing.
• Calm manner and professionalism aligned with the wellness industry's ethos.
• Ability to work under pressure in a fast-paced yet serene environment.
• Basic mathematical and problem-solving skills.

Benefits:

• Competitive salary based on experience and role responsibilities.
• Access to our wellness club facilities and classes.
• Discounts on in-house food and beverage items.
• Opportunities for career growth across our expanding group of brands.
• A supportive team-oriented environment that values initiative, professionalism, and well-being.