What Jobs are available for Customer Solutions in the United Arab Emirates?
Showing 119 Customer Solutions jobs in the United Arab Emirates
Customer Solutions Engineer
Posted today
Job Viewed
Job Description
- Serve as the primary technical point of contact for Sales in the EMEA region, facilitating all technical discussions.
- Engage with customers to develop tailored technical solutions that meet or exceed their requirements.
- Guide the Sales team toward optimal technical solutions by assessing feasibility, timeline, and implementation while adhering to best practices.
- Develop strong technical relationships with existing and potential customers to gain market insights.
- Provide Sales with strategic intelligence to identify and drive new business opportunities.
- Develop teamwork by cultivating strong relationships with the CSE team, proactively sharing knowledge, exchanging valuable insights, and providing support to ensure collective success.
Responsibilities:
- Collaborate with customers to gain a deep understanding of their requirements and capabilities.
- Perform Link Budget Analysis utilizing optimal satellite capacity based on available inventory.
- Design customized technical solutions and develop comprehensive technical proposals that align with customer needs. Solutions may include satellite capacity, satellite capacity with managed services, or managed services alone.
- Support the Sales team in project design by assessing available satellite capacity, equipment, technology, and infrastructure to ensure alignment with technical requirements.
- Partner with Sales to analyze RFP requirements and collaborate internally to develop compelling technical proposals.
- Engage with customers to validate and refine proposed solutions and ensure alignment with their expectations.
- Identify and evaluate potential partnerships to address market demands effectively.
- Drive opportunity prioritization within the region.
- Coordinate customer availability and technical support team resources to efficiently drive work orders.
- Ensure the readiness of the space segment and ground equipment before service activation.
- Monitor project progress to ensure tasks are completed accurately and on schedule.
- Customer Communication:
- Keep the customer informed with regular updates.
- Ensure the customer stays on track to meet their goals.
- Understand the customer’s plans to position ABS for future opportunities.
- Primary technical point of contact for escalating ongoing operational issues that require customer action.
Knowledge, Skills, and Requirements:
- Extensive experience in satellite communications, including technologies, topologies, and applications.
- Proven expertise in Link Budget Analysis, with a comprehensive understanding of its core principles, is essential for this position.
- Solid understanding of ground equipment functionality, implementation, and operation – hands-on experience is an added advantage.
- Familiarity with the EMEA regional market, including customer needs, competitors, vendors, available solutions, and market pricing.
- Proficient in VSAT platforms and modem technologies, including data and video services such as iDirect, Newtec, Comtech & UHP, Gilat, HNS, and Novelsat.
- Comprehensive knowledge of mobility networks and SATCOM on the move solutions.
- Knowledge of design and installation of video services including contribution, distribution, OTT, and emerging technologies – experience in Video Broadcasting is a plus.
Qualifications:
- Bachelor’s degree in engineering or a related field.
- At least five (5) years of experience in Sales Engineering or a similar role, specifically with satellite communication services and ground equipment.
- Strong team player, collaborating effectively with peers, sales teams, and customers.
- Ability to exercise discretion and independent judgment while performing duties.
- Fluent in English – additional language skills are a plus.
Application:
 Interested parties, please send your resume and expected remuneration to   
 All applications received will be treated with strict confidence and used for recruitment purpose only.  
Is this job a match or a miss?
 
            
        
                                            
            
                 
            
        
                    Senior Manager, Customer Solutions Engineering, gTech Ads
Posted today
Job Viewed
Job Description
_corporate_fare_ Google _place_ Tel Aviv, Israel; Dubai - United Arab Emirates
**Advanced**
Experience owning outcomes and decision making, solving ambiguous problems and influencing stakeholders; deep expertise in domain.
_info_outline_
XNote: By applying to this position you will have an opportunity to share your preferred working location from the following: **Tel Aviv, Israel; Dubai - United Arab Emirates** .
**Minimum qualifications:**
+ Bachelor's degree or equivalent practical experience.
+ 10 years of experience troubleshooting technical issues for internal/external partners or customers.
+ Experience in an analytical role such as business intelligence, data analytics, or statistics.
+ Experience in either system design or reading code (e.g., Java, C++, Python).
+ Experience with cloud technologies such as architecting, developing, or maintaining cloud solutions in virtualized environments or cloud data engineering.
**Preferred qualifications:**
+ 15 years of experience working with client-side web technologies (e.g., HTML, CSS, JavaScript, or HTTP).
+ Experience in technical leadership, including experience leading business transformation initiatives.
+ Experience working with database technologies (e.g., SQL, NoSQL).
+ Experience using Machine Learning and building solutions.
+ Experience working with systems (e.g., Linux, Unix).
+ Experience with Digital Ad Technology and platforms.
**About the job**
gTech Ads is responsible for all support and media and technical services for customers big and small across our entire Ad products stack. We help our customers get the most out of our Ad and Publisher products and guide them when they need help. We provide a range of services from enabling better self help and in-product support, to providing better support through interactions, setting up accounts and implementing ad campaigns, and providing media solutions for customers business and marketing needs and providing complex technical and measurement solutions along with consultative support for our large customers. These solutions range from bespoke and customized ones for our customers to scalable support for millions of customers worldwide. Based on the evolving needs of our ads customers, we partner with Sales, Product and Engineering teams within Google to develop better solutions, tools, and services to improve our products and enhance our client experience. As a cross-functional and global team, we ensure our customers get the best return on investment with Google and we remain a trusted partner.
Our Customer Solutions Engineering team work as a critical technical partner for our sales teams where our coding abilities, communication skills, passion for AI and big data, Cloud knowledge and business acumen are leveraged to develop answers to questions most don't even know to ask.
As the CSE Manager, you will be responsible for driving our goals to create value, deliver an excellent customer experience, motivate, and engage your team to execute on that goal.
Google creates products and services that make the world a better place, and gTech's role is to help bring them to life. Our teams of trusted advisors support customers globally. Our solutions are rooted in our technical skill, product expertise, and a thorough understanding of our customers' complex needs. Whether the answer is a bespoke solution to solve a unique problem, or a new tool that can scale across Google, everything we do aims to ensure our customers benefit from the full potential of Google products.
**Responsibilities**
+ Lead a team of individuals. Set and communicate individual and team priorities that support organizational goals. Meet regularly with individuals to discuss performance and development, and provide feedback and coaching.
+ Design and implement solutions that meet client needs and are compliant with data and legal policies.
+ Understand the nuances of clients within the industry and develop subject matter expertise in trending spaces.
+ Work closely with Google's largest advertising clients, understand their challenges and provide consultancy and solutions like cloud projects design, software packages, big-data analysis and AI/ML applications to achieve their business goals.
+ Manage team resources to maximize Return on Investment (ROI).
Information collected and processed as part of your Google Careers profile, and any job applications you choose to submit is subject to Google'sApplicant and Candidate Privacy Policy (./privacy-policy) .
Google is proud to be an equal opportunity and affirmative action employer. We are committed to building a workforce that is representative of the users we serve, creating a culture of belonging, and providing an equal employment opportunity regardless of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), expecting or parents-to-be, criminal histories consistent with legal requirements, or any other basis protected by law. See alsoGoogle's EEO Policy ( ,Know your rights: workplace discrimination is illegal ( ,Belonging at Google ( , andHow we hire ( .
If you have a need that requires accommodation, please let us know by completing ourAccommodations for Applicants form ( .
Google is a global company and, in order to facilitate efficient collaboration and communication globally, English proficiency is a requirement for all roles unless stated otherwise in the job posting.
To all recruitment agencies: Google does not accept agency resumes. Please do not forward resumes to our jobs alias, Google employees, or any other organization location. Google is not responsible for any fees related to unsolicited resumes.
Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also and If you have a need that requires accommodation, please let us know by completing our Accommodations for Applicants form:
Is this job a match or a miss?
 
            
        
                                            
            
                 
            
        
                    Technical Support Engineer
Posted today
Job Viewed
Job Description
Overview
Help bring AI agents to companies worldwide.
Over the next decade, autonomous agents will redefine how we work. Botpress allows companies to build and deploy advanced AI agents that move beyond conversation into real business logic. Our product works today and at scale, across industries, regions, and limitless use cases. As the 3rd fastest-growing B2B AI start-up worldwide, we’re at the forefront of the AI revolution, providing the most widely-used platform for sophisticated AI agents. The work ahead is ambitious. The opportunity is rare. We take a deliberate approach to growth: product-led, capital-efficient, and highly focused. If you want to build foundational technology for one of the most meaningful platform shifts in software, we’re looking for top talent to join us.
Key Highlights:
- Over 1 million AI agents and chatbots deployed
- 700,000+ platform users
- Trusted by 35% of Fortune 500 companies
- 7 years of expertise in AI solutions
We’re looking for a Technical Support Engineer who thrives on solving problems and helping users succeed. You’ll work directly with customers to troubleshoot technical issues, answer product questions, and make sure they’re getting real value from the platform.
This role is a great fit for someone who loves technology, communicates clearly, and can think on their feet. It’s more than a simple support role — you’ll be part of shaping how users experience and succeed with AI automation.
What defines you- Passionate about tech: you understand APIs, integrations, and know how to solve technical problems; development experience is a plus.
- Excellent communicator: you enjoy helping others and explaining technical concepts clearly.
- Resourceful and inventive: you like tackling challenges and finding effective solutions.
- Autonomous and proactive: you take initiative and are always looking for ways to improve things.
- Curious and eager to learn: AI fascinates you, and you’re excited to work with innovative technologies.
- Investigate and troubleshoot technical issues reported by customers.
- Communicate clearly and effectively with users through chat, email, and video calls.
- Reproduce bugs, document findings, and escalate when necessary.
- Collaborate with engineering to surface recurring issues and suggest improvements.
- Help maintain internal knowledge bases and contribute to external documentation.
- Provide guidance on best practices, implementation details, and product usage.
- Participate in team processes for support triage, handoffs, and follow-ups.
- Continuously look for ways to improve the support experience and reduce friction for users.
- Strong technical troubleshooting skills and familiarity with modern web technologies.
- Comfortable reading and understanding TypeScript, Node.js, Javascript, and React.
- Clear and empathetic communicator.
- Able to stay calm and think critically when working through complex problems.
- Experience working with APIs, logs, and cloud-based tools.
- Knowledge or exposure to AI/LLMs (Large Language Models) and their applications.
- Good knowledge of English and French. Bonus: Comfortable working in Spanish, Portuguese, or another language in our target regions.
Botpress recently raised its $25 million Series B funding. As a fast-growing start-up, we run a lean and innovative ship that leans on AI for maximum business impact. At Botpress, everyone is an owner, bringing their unique perspective and talents. Our teams are talented and passionate. We intentionally hire individuals who are eager, passionate, talented, and hungry to learn and grow throughout their career. We operate mainly in-office, with a culture that values both technical rigor and shared ambition. You'll be on a team that's not just adapting to the AI revolution, but leading it. Joining our team means changing the future of enterprise AI and building technology that will define the next era of business automation.
- Work at the forefront of AI-powered automation in a fast-growing start-up.
- Grow in a dynamic and stimulating environment.
- Competitive salary and flexible benefits to support your well-being.
Is this job a match or a miss?
 
            
        
                                            
            
                 
            
        
                    Technical Support Engineer
Posted today
Job Viewed
Job Description
- 3-5 years of experience in a Systems Administrator / Engineer role.
- Experience in Microsoft Active Directory.
- Experience in the Azure components & APIs.
- Working knowledge of Operating Systems (Windows and Linux).
- Knowledge of databases (SQL Server and MySQL)
- Knowledge of relevant web services, mail, backup, and application monitoring
- Good knowledge of networking fundamentals
- Good knowledge of server hardware
- Good knowledge of application developments using Agile, and DevOps good practices
- Knowledge of Azure federation services is preferred.
- One or some of these would accreditations be advantageous: Implementing Microsoft Azure Infrastructure Solutions, Architecting Microsoft Azure Solutions, MSCE, CCNA.
Name
Current Location
Current CTC
Attach Resume (only in doc, docx or pdf format less than 1MB)
#J-18808-LjbffrIs this job a match or a miss?
 
            
        
                                            
            
                 
            
        
                    Technical Customer Support (EMEA)
Posted today
Job Viewed
Job Description
Location: EMEA
Team: Customer Support
Role: Technical Customer Support (EMEA - Arabic Speaker)
Mode: Remote
About Respond.ioFounded in Hong Kong in early 2017, Respond.io is a pioneering Business Messaging platform that seamlessly unifies customer communication across instant messaging, web chat, and email. Our excellence has been recognized by G2 and honoured with the SME100 Award, underscoring our rapid growth and innovative solutions. Operating in 127 countries and dominating key markets in LATAM, EMEA, and APAC, we serve an impressive roster of industry-leading clients.
Our workforce is a testament to our global reach, with remote workforce and employees from all around the world, contributing to our diverse and inclusive culture. At Respond.io, we are not just a platform—we are a movement, pushing the boundaries of customer communication for tech-savvy organizations worldwide. Join us, and be part of a team that is shaping the future of business messaging!
Role DescriptionAt Respond.io, Technical Customer Support are pivotal to our company’s success. You will be the go-to resource for our valued customers to obtain clarification when needed, provide best solution, and support any technical matters. In this role, your main priority is to drive excellent support and maintain customer satisfaction.
Responsibilities- Deliver high-quality support to customers of our SaaS product
- Communicate and respond to varied technical business solutions to customers in a team environment, using our shared inbox tool to assist with customer inquiries
- Resolve customer inquiries in a timely manner using full understanding of the product value, functions, features, and customer’s business needs
- Monitor common customer questions/concerns and partner with cross-functional teams to suggest solutions
- Empower customers to self-serve and help users navigate our on-demand success resources
- Work collaboratively across teams — Customer, Marketing, Product, and Tech — to solve complex problems
- Provide customer support via multiple channels including chat, and video calls
- 2+ years of experience in a Customer Support role preferably in a SaaS or IT company
- Experience in at least one of the following : API integrations, WhatsApp API, or Agentic AI
- Excellent communication skills in Arabic and English, and the proven ability to understand customer’s inquiries
- Ability to clearly explain complex ideas verbally and in writing
- Ability to dig deeper to uncover customer’s true objectives
- High level of empathy - it’s important for our Customer Support Associate to be a good person to peers and customers
- Able to work in a fixed shift
- Team-oriented mindset with a “thirst for more” attitude — always eager to learn, improve, and take on new challenges
- You will become part of an amazing culture with smart, collaborative teammates who actually care about each other's growth and success.
- You will grow more here than you would anywhere else, that is a promise.
- Virtual events like Talent Shows, Among Us nights, and online game sessions to keep the fun going, no matter where you are!
- We offer a highly competitive compensation package.
- You'll receive a medical allowance to support your health and wellness needs.
- Flexible working environment that fit your lifestyle, wherever you're based.
Is this job a match or a miss?
 
            
        
                                            
            
                 
            
        
                    Technical Support Engineering Lead
Posted today
Job Viewed
Job Description
Help bring AI agents to companies worldwide.
Over the next decade, autonomous agents will redefine how we work.
Botpress allows companies to build and deploy advanced AI agents that move beyond conversation into real business logic.
Our product works today and at scale, across industries, regions, and limitless use cases.
As the 3rd fastest-growing B2B AI start-up worldwide, we’re at the forefront of the AI revolution, providing the most widely-used platform for sophisticated AI agents.
The work ahead is ambitious. The opportunity is rare. We take a deliberate approach to growth: product-led, capital-efficient, and highly focused.
If you want to build foundational technology for one of the most meaningful platform shifts in software, we’re looking for top talent to join us.
Key Highlights:
- Over 1 million AI agents and chatbots deployed
- 700,000+ platform users
- Trusted by 35% of Fortune 500 companies
- 7 years of expertise in AI solutions
As the Technical Support Engineering Lead , you’ll manage and grow our support engineering team, ensuring our customers get world-class technical assistance and guidance. You’ll balance hands-on problem-solving with leadership responsibilities, driving improvements in processes, tooling, and knowledge-sharing while mentoring and enabling your team.
This role is ideal for someone who thrives at the intersection of technology, leadership, and customer success. You’ll work closely with Product, Engineering, and Customer Success to deliver an exceptional support experience and scale how our users succeed with AI automation.
- Lead, mentor, and develop a team of Technical Support Engineers
- Set team goals, track performance, and provide coaching for continuous growth
- Oversee support operations, ensuring timely, high-quality responses to customer issues
- Investigate and troubleshoot complex technical problems escalated from the team
- Establish and refine triage, escalation, and incident management processes
- Collaborate with Engineering and Product to surface recurring issues and drive product improvements
- Own and improve internal knowledge bases and external documentation practices
- Analyze support trends, metrics, and user feedback to reduce friction and improve experience
- Represent the support function in cross-functional discussions and planning
- Proven experience in a technical support or engineering leadership role.
- Strong technical troubleshooting skills and familiarity with modern web technologies.
- Comfortable reading and understanding TypeScript, Node.js, Javascript, and React.
- Experience working with APIs, logs, and cloud-based tools.
- Knowledge or exposure to AI/LLMs (Large Language Models) and their applications.
- Exceptional communication skills with the ability to coach and guide others.
- Calm and structured problem-solving approach in high-pressure scenarios.
- Experience managing or scaling support operations in a SaaS or AI/ML environment.
- Good knowledge of English and French. Bonus: Comfortable working in Spanish, Portuguese, French, or another language in our target regions.
- Curious, resourceful, and eager to create an excellent customer experience
Botpress recently raised its $25 million Series B funding. As a fast-growing start-up, we run a lean and innovative ship that leans on AI for maximum business impact. At Botpress, everyone is an owner, bringing their unique perspective and talents.
Our teams are talented and passionate. We intentionally hire individuals who are eager, passionate, talented, and hungry to learn and grow throughout their career.
We operate mainly in-office, with a culture that values both technical rigor and shared ambition.
You'll be on a team that's not just adapting to the AI revolution, but leading it. Joining our team means changing the future of enterprise AI and building technology that will define the next era of business automation.
- Work at the forefront of AI-powered automation in a fast-growing start-up.
- Grow in a dynamic and stimulating environment.
- Competitive salary and flexible benefits to support your well-being.
Is this job a match or a miss?
 
            
        
                                            
            
                 
            
        
                    Specialist - Technical Support Section
Posted today
Job Viewed
Job Description
Specialist - Technical Support Section
Date: Jan 11, 2025
Company: Abu Dhabi Accountability Authority
Job Objective
Provide technical support to all IT related end user software and hardware within Abu Dhabi Accountability Authority (ADAA) including but not limited to the help desk and system configuration, process alignment and implementation and practices to sustain system availability, efficiency, and performance of information systems.
Key Responsibilities/Duties
- Strategy and Planning
- Assist in the development, implementation, and update of the section related policy, procedures manual, delegation of authority, systems user manuals, and standard forms, and ensure alignment with ADAA’s overall policies and procedures.
- Assist in the development, implementation, and update of the section’s strategic, budget and procurement, and operational plans, ensuring alignment with the department and sector’s strategy and objectives, and ADAA’s mission and vision.
- Ensure to meet individual Key Performance Indicators (KPIs) to improve efficiency and effectiveness.
- Operations
- Provide technical support for technical challenges associated with software, applications and systems and provide recommendations and solutions to resolve the issues.
- Carry out preventive maintenance of end users technical devices and equipment regularly and upon request to ensure its operability to support IT requirements.
- Monitor and replace technical assets as and when required in accordance with ADAA’s applicable policies.
- Install operating systems, software and applications on devices and equipment and update them to ensure their sustainability.
- Analyze requests/reports received at the technical support platform, monitor the common requests/reports, prepare documentation, and recommend solutions to resolve the issues.
- Update and amend the module functionality to ensure that the ADAA applications systems are able to meet user information requirements on an ongoing basis and that modules continue to reflect business processes.
- Carry out testing of the technical configurations with a range of functionality, which meets users’ information requirements.
- Conduct pilot testing of the technical module configurations end user systems and devices to ensure that they provide the degree of functionality and reliability required by functional users.
- Maintain personal knowledge of technical developments configurations and setups from various systems to ensure that ADAA maintains capability to maintain systems and capitalize upon the opportunities presented by increased systems capability.
- Provide effective first line interface with users seeking IT support through receiving calls, emails and service desk tickets, record and track requests, incidents and complaints and ensure to keep callers end users updated on request status and progress.
- Identify internal end-user and external stakeholders’ requirements on technical support and information respectively and ensure to study their expectations and follow the designed framework for meeting these requirements.
- Conduct analysis of incident records and classify incidents, match against known errors and problems and assess related configuration details to provide ongoing support.
- Maintain logs for rapid and effective response/resolution for major or high and advise users of actions to be taken.
- Assist users on systems, products and services which are available to end users and provide information on updates, known errors, changes in availability, new facilities etc. to assist users in making more effective use of desk-top systems, products, and services e.g., self-help portals.
- Assist in coordinating external technical support where problems cannot be resolved in house, based on instructions from IT Director.
- Prepare instruction manuals and guides for easy reference by personnel and to ensure clarity on every step of the IT Help Desk process.
- Monitor documentation of the supported systems and software in an appropriate form and provide feedback on outdated documentation.
- Track and monitor IT Asset (hardware & software) to maintain inventory.
- Talent Management and Development
- Ensure completion of required trainings and certification programs in order to keep current with job requirements and ensure continuous performance improvements.
- Obtain timely performance review assessments for midyear and annual performance review and ensure to meet the set KPIs.
- Keep current with updated information relevant to the role to ensure standard performance level is achieved.
- Contribute to knowledge dissemination/sharing to build internal capabilities of the team and maximize their effective performance.
- Contribute to the development of UAE National employees in line with the objectives of the Authority and its Emiratization strategy.
- Corporate
- Ensure adherence and compliance with all ADAA corporate policies, procedures and guidelines (HR, IT, Procurement, Finance, Health and Safety, etc.).
- Prepare section’s related correspondence such as e-mails, memos, and letters to ensure professionalism, completeness and accuracy of information.
- Retain, document, preserve, and archive section’s related physical and electronic records in accordance with relevant policies and procedures.
- Respond to any section related queries and provide required support to relevant ADAA’s organizational units and employees as and when required.
- Utilize relevant technologies used within ADAA in order to optimize work efficiency.
- Demonstrate compliance with ADAA’s values, Code of Business Conduct and ethics at all times to support the establishment of a value driven culture within the Authority.
- Contribute to the identification of opportunities for continuous improvement and sustainability of systems, processes and practices considering global standards, productivity improvement and cost reduction.
- Contribute to the preparation and submission of timely and accurate statements and reports to meet department requirements, and quality standards.
- Co-operate in the implementation of the relevant health and safety legislation, policies and procedures, in the performance of duties.
- General
- The level of performance should reflect the academic qualification, type of courses in the field of specialization, employee job level, and the level of productivity.
- The academic and professional certificates required and approved by ADAA should be acquired within the period specified and based on the employee’s Individual Development Plan.
- Perform the task and responsibilities independently unless an approval or directive was obtained to delegate the task to other employees in case of incapability to perform the tasks and responsibilities.
- Ensure teamwork, collaboration, and dedication in performing duties.
Requirements
- Bachelor’s degree in relevant field
- 3 - 5 Years of relevant experience in Technical Support or equivalent work experience.
Is this job a match or a miss?
 
            
        
                                            
            
                 
            
        
                    Be The First To Know
About the latest Customer solutions Jobs in United Arab Emirates !
Technical Support Engineer - NOC
Posted today
Job Viewed
Job Description
- Good understanding and experience of monitoring tools ( SolarWinds, Manage Engine ) and ITSM tool
- Provide timely response to all incidents, Requests, outages and performance alerts. Categorize issues for escalation to appropriate technical teams
- Understanding and report preparation based on the customer requirement.
- Recognize, identify and prioritize incidents in accordance with customer business requirements, organizational policies and operational impact
- Collect and review performance reports for various systems, and report trends in hardware and application performance to assist senior technical personnel to predict future issues or outages
- Monitoring Windows server backup and inform in case of any failures.
- OS and Patch Management knowledge & understanding
- Monitor a wide variety of information and network systems that include, but are not limited to telecommunications circuits, LAN/WAN systems, routers, switches, firewalls, VoIP systems, servers, storage, backup, operating systems and core applications
- Document all actions in accordance with standard company policies and procedures
- Notify customer and third-party service providers of issues, outages and remediation status
- Work with internal and external technical and service teams to create and/or update knowledge base articles
- Perform basic systems testing and operational tasks (installation of patches, network connectivity testing, script execution, etc.)
- Support multiple technical teams in 24 x 7 NOC operational environments with high up-time requirements. Comfortable working day/night shifts
Mandatory:
- Basic Microsoft and/or Cisco certifications (CCNA, MCITP, etc.)
- Knowledge of monitoring VMWare clusters in high-availability environments
- Broad experience using a variety of monitoring and ticket management tools
- A minimum of three years of experience supporting and monitoring network systems, servers or storage in an enterprise environment. Previous NOC experience is strongly preferred.
- Understanding of key network monitoring protocols including SNMP, NetFlow, WMI, syslog, etc.
- Knowledge of Microsoft server OS and Network Devices
- Excellent written, verbal and interpersonal skills
Is this job a match or a miss?
 
            
        
                                            
            
                 
            
        
                    Technical Support Engineer - Hospitality
Posted today
Job Viewed
Job Description
Job Type: Contract
Job Role: Technical Support
Job Location: Dubai
Job Posted on: Jan 29, 2021
Responsibilities:- Support communication issues with BMS & DLS devices, including DDC panels; onsite support for PC, Phone, and iPad.
- Setup and support for meeting rooms, including info points, click share, and TV setups.
- Install and troubleshoot all Valet locations.
- Monitor iPad connectivity and coordinate with the app team to resolve issues.
- Monitor PCS System; coordinate with relevant teams (NOC, Security, Vendor) for issues and generate reports.
- Monitor biometric devices via biometric application; communicate with vendors for rectification; register new employee fingerprints for door access; generate attendance reports.
- Create user accounts for biometric application access with appropriate privileges; coordinate with NOC, SOC, and System teams for issues.
- Monitor parking system for Grand, Fashion & Cinema Parking; communicate with vendors for hardware issues; generate parking reports; troubleshoot sensor communication issues.
- Monitor UPS System; coordinate with relevant teams for issues.
- Monitor Taxi Count System; coordinate with relevant teams for issues.
- Monitor Access Control System (Columns/Barriers); coordinate with relevant teams for issues.
- Troubleshoot VIP Lounge systems; coordinate with vendors for rectification after L-1 support.
- Monitor devices like AP, BMS, DLS, PCS, Biometric, Beacons, switches, UPS, VIP Parking, Meter Checker using Nagios, V-Care, E-directory, Feedback system; handle alerts and coordinate for rectification.
- Coordinate with cabling teams and NOC for IDF & MDF locations; perform periodic health checks.
Interested candidates should apply by providing:
- Name
- Current Location
- Current CTC
- Resume (in doc, docx, or pdf format, less than 1MB)
Is this job a match or a miss?
 
            
        
                                            
            
                 
            
        
                    Application Technical Support (ERP)
Posted 631 days ago
Job Viewed
Job Description
Our client, one of the world’s leading sports resorts, is looking for an Application Technical Support (ERP) to join their team based in Abu Dhabi, UAE.
You will report directly to the IT Manager, Application Technical Support , is responsible for customizing and supporting companies’ business applications and web applications for the whole entities.
Duties & Responsibilities
Providing L2 support services software for an organization’s employeesTechnical Support for ERP-Dynamics 365 FO, CRM, POS systemsExpertise in report development in ERP D365 system, BI report development, Power Platform, data export and importProficient in Mobile apps and web applicationsTechnical experience in.NET, ADO.Net, X+, D365 workflow, Visual Studio, SQL Server, Java ScriptKnowledge in managing Azure / AWS serverRequired to co-ordinate with vendor, support, implement and train internal usersProviding first-level support to the users and managing ERP applications up and runningMaintaining existing software, hardware and upgradingFollow company policies and procedures, demonstrate efficient teamwork and contribute to the success of the ResortTo maintain the highest standard of conduct, professionalism, uniform, appearance and hygieneTo perform other duties that management may from time to time reasonably requireRequirementsBachelor’s degree in Engineering (Information Technology, Electronics & Communication Engineering, Bachelor of Technology), BSC or equal degree Must have a minimum of 5 years of experience as Application Developer and Technical Support in the UAE Proficient in Microsoft Windows software, including server, office, exchange, and database maintenance and system securityExperience in documenting processes and monitoring performance metricsAbility to determine IT needs and train end-usersAbility to keep up with technical innovation and trends in IT supportHighly organized and detail-orientedStrong interpersonal and communication skills.To view other vacancies we have, please check our website ( follow us on our social media accounts - LinkedIn / Facebook / Twitter / Instagram
Disclaimer: Black Pearl will never ask for money or any form of charge our candidates just to process or consider their application for any of our available vacancies. If you happen to receive such a request from any members of our staff or other individuals claiming to be part of Black Pearl, please do call our office at or drop us a message on our website -
Is this job a match or a miss?
 
            
        
                                            
            
                