1 480 Customer Solutions jobs in the United Arab Emirates

• Serve as the primary technical point of contact for Sales in the EMEA region, facilitating all technical discussions.
• Engage with customers to develop tailored technical solutions that meet or exceed their requirements.
• Guide the Sales team toward optimal technical solutions by assessing feasibility, timeline, and implementation while adhering to best practices.
• Develop strong technical relationships with existing and potential customers to gain market insights.
• Provide Sales with strategic intelligence to identify and drive new business opportunities.
• Develop teamwork by cultivating strong relationships with the CSE team, proactively sharing knowledge, exchanging valuable insights, and providing support to ensure collective success.

Responsibilities:

• Collaborate with customers to gain a deep understanding of their requirements and capabilities.
• Perform Link Budget Analysis utilizing optimal satellite capacity based on available inventory.
• Design customized technical solutions and develop comprehensive technical proposals that align with customer needs. Solutions may include satellite capacity, satellite capacity with managed services, or managed services alone.
• Support the Sales team in project design by assessing available satellite capacity, equipment, technology, and infrastructure to ensure alignment with technical requirements.
• Partner with Sales to analyze RFP requirements and collaborate internally to develop compelling technical proposals.
• Engage with customers to validate and refine proposed solutions and ensure alignment with their expectations.
• Identify and evaluate potential partnerships to address market demands effectively.
• Drive opportunity prioritization within the region.
• Coordinate customer availability and technical support team resources to efficiently drive work orders.
• Ensure the readiness of the space segment and ground equipment before service activation.
• Monitor project progress to ensure tasks are completed accurately and on schedule.
• Customer Communication:
• Keep the customer informed with regular updates.
• Ensure the customer stays on track to meet their goals.
• Understand the customer's plans to position ABS for future opportunities.
• Primary technical point of contact for escalating ongoing operational issues that require customer action.

Knowledge, Skills, and Requirements:

• Extensive experience in satellite communications, including technologies, topologies, and applications.
• Proven expertise in Link Budget Analysis, with a comprehensive understanding of its core principles, is essential for this position.
• Solid understanding of ground equipment functionality, implementation, and operation – hands-on experience is an added advantage.
• Familiarity with the EMEA regional market, including customer needs, competitors, vendors, available solutions, and market pricing.
• Proficient in VSAT platforms and modem technologies, including data and video services such as iDirect, Newtec, Comtech & UHP, Gilat, HNS, and Novelsat.
• Comprehensive knowledge of mobility networks and SATCOM on the move solutions.
• Knowledge of design and installation of video services including contribution, distribution, OTT, and emerging technologies – experience in Video Broadcasting is a plus.

Qualifications:

• Bachelor's degree in engineering or a related field.
• At least five (5) years of experience in Sales Engineering or a similar role, specifically with satellite communication services and ground equipment.
• Strong team player, collaborating effectively with peers, sales teams, and customers.
• Ability to exercise discretion and independent judgment while performing duties.
• Fluent in English – additional language skills are a plus.

Application:

Interested parties, please send your resume and expected remuneration to
All applications received will be treated with strict confidence and used for recruitment purpose only.

Key Roles and Responsibilities

• Provide exceptional customer service to meet the needs of clients, colleagues, and stakeholders.

Key Qualifications and Skills

• Excellent communication skills with a focus on listening and responding effectively.
• Ability to provide technical support to resolve customer issues in a timely manner.
• Proven sales experience with strong knowledge of sales operations and customer relationship management.
• Capacity to work collaboratively as part of a team, sharing knowledge and expertise to drive results.

Preferred Qualifications and Experience

• Background or experience working within the construction, events, military, or disaster relief sectors.
• Bachelor's degree in Engineering, Business Administration, Marketing, or related field is preferred but not required.

Our organization prioritizes innovation and continuous improvement. As an integral member of our team, you will have opportunities to develop your skills and contribute to our success story.

Role Overview

This role involves day-to-day interaction with customers, providing support and solutions tailored to their specific needs. You will work closely with our sales team to identify new business opportunities, manage client relationships, and deliver value through effective sales and sales operations strategies.

At the forefront of innovation, we are seeking a visionary Sales Engineer to spearhead growth in Service Sales.

This exciting role involves developing strategic relationships with key customers, identifying opportunities outside our current customer base, and crafting solutions that drive value.

As a member of our dynamic sales team, you will be responsible for:

• Proactively pursuing new opportunities and nurturing customer relationships
• Ensuring exceptional customer satisfaction and resolving any issues that may arise
• Maintaining accurate records of customer interactions and contact information
• Managing leads, opportunities, orders, and contracts to meet or exceed sales targets
• Identifying customer needs and matching them with tailored solutions
• Pricing using approved tools and ensuring transparency
• Staying up-to-date with CRM software and recording opportunities, tasks, and visits

To succeed in this challenging role, you will require:

• A Bachelor's Degree in a relevant field
• Minimum 5 years of experience in Service Sales, with a proven track record
• Excellent communication, presentation, and negotiation skills, both in English and with international clients
• The ability to interpret customer needs and provide effective solutions
• Motivation, goal-oriented focus, and a customer-centric approach
• A strong understanding of the UAE market and culture

We offer a collaborative work environment, opportunities for professional growth, and a commitment to sustainability and social responsibility. If you are passionate about driving business results through innovative sales strategies, we want to hear from you!

Job Description:

We are seeking a skilled professional to join our team as a Senior Solutions Consultant. As a key member of our account team, you will be responsible for designing compelling solutions to address customer business challenges and presenting a desired future state that delivers a competitive advantage with measurable outcomes.

The ideal candidate will have experience in a presales role at a SaaS company managing large enterprise customers and possess subject matter expertise in Customer Experience Management. You will also be responsible for leading client workshops, which may include whiteboarding, Q&A sessions, and trials, and collaborating with internal stakeholders to ensure timely and accurate administration across our systems of record.

In addition, you will be responsible for developing a repertoire of client stories to convey the value of our solution to customers and working closely with sales and customer success teams to attain revenue goals.

Required Skills and Qualifications:

• 5+ years of relevant CX strategy and technical consulting experience

• Experience in a presales role at a SaaS company managing large enterprise customers

• Subject matter expertise in Customer Experience Management

• Familiarity with CRM, Marketing Automation, Business Intelligence, and Social Media

• Thought leadership skills, including publishing whitepapers, speaking at industry events, blogging, etc.

• Creative thinking skills to bring to life a vision of how customers can approach their Customer Experiences in new and exciting ways

Benefits:

We offer a comprehensive benefits package, including health plans, well-being programs, and financial protection for you and your family through a range of global and localized plans throughout the world. Our goal is to ensure every employee feels like they belong and are operating in a judgment-free zone regardless of gender, race, ethnicity, age, and lifestyle preference, among others. We value and celebrate diversity and fervently believe every employee matters and should be respected and heard.

Why Join Us?

We are committed to creating a culture where you feel like you belong, are happier today than you were yesterday, and your contributions matter. We believe we are stronger when we belong because collectively, we're more innovative, creative, and successful.

Job Title:

Job Description:

Our organization seeks an experienced professional to lead a team of service solution architects and drive continued services growth. The successful candidate will manage the CSS MEA Gulf SSA team, collaborate with sales and delivery teams to ensure alignment with overall growth strategy, and build compelling, leading-edge support solutions.

Responsibilities:

• Lead and manage the CSS MEA Gulf SSA team of around 9 SSAs, covering UAE, Saudi, Oman, Qatar, and Kuwait
• Develop and execute short, medium, and long-term plans to achieve strategic objectives
• Establish high-value senior-level relationships with global teams and key peers
• Manage ongoing team priorities and workloads in collaboration with sales management
• Take ownership as the escalation point for any SSA issues in the region
• Support SSAs and Sales in customer engagements, promoting our services capabilities, solutions, benefits, and value propositions
• Review customer-specific solutions to ensure they are optimal for the customer and Oracle, providing guidance on fine-tuning service solutions, cost, and risk models
• Lead the communication and mitigation of deal-related issues and risks with senior internal stakeholders

Required Skills and Qualifications:

• Combination of management and Cloud/Solution Architect experience, typically 15+ years in relevant IT services roles
• Track record of building compelling, leading-edge support solutions, managing complex deals, and recruiting, developing, and retaining talented individuals
• Strong leadership skills, able to inspire and motivate a team of dynamic and highly experienced individuals
• Excellent customer-facing presentation and interaction skills, capable of communicating at the correct level depending on the audience
• Ability to influence thinking and gain acceptance of ideas in sensitive situations

About Us:

Our organization provides fully integrated technology solutions that span both infrastructure and applications. Our customers seek more than just the best technology solutions; they look to us as their strategic partner to enable their sustained business success.

SCOPE:

• Location: Dubai, United Arab Emirates
• Customer and organization cross-line-of-business (xLoB) facing

Retail Banking Business Analyst

Key Responsibilities:

• Deliver customer-centric business solutions that meet high standards.
• Participate in requirements gathering workshops with senior stakeholders to drive project success.
• Develop a deep understanding of end-to-end user journeys and craft effective business solutions.
• Possess expertise in platforms to recommend implementation approaches for customer-facing web applications, middleware integration, and backend system architecture.
• Support the Product Owner in writing concise Product Backlog Items and maintaining prioritized backlogs for multiple products, assisting development teams with estimates.

Working at Virtusa:

Virtusa is a rapidly growing IT services company serving clients across the UAE, KSA, Qatar, and Oman. We collaborate with top banking, financial services, travel, telecom, and enterprise firms, recognized by Gartner, IDC, and WfMC.

Hybrid

About Us

At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world's largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine's Top Company Cultures list and ranked among the World's Most Innovative Companies by Fast Company.

We realize people do not fit into neat boxes. We are looking for curious and empathetic individuals who are committed to developing themselves and learning new skills, and we are ready to help you do that. We cannot complete our mission without building a diverse and inclusive team. We hire the best people based on an evaluation of their potential and support them throughout their time at Cloudflare. Come join us

Location: Dubai

Role Summary

As a Senior Customer Solutions Engineer (CSE), you will be the trusted technical advisor throughout a customer's lifecycle. You are a product expert and will leverage your knowledge to ensure our Enterprise customers understand and utilize the Cloudflare platform to its fullest extent. Your goal is to help customers be successful and derive the most value possible from their Cloudflare investment.

As a CSE, you strive to understand customer requirements and issues at the molecular level. No matter your background, you have natural curiosity and desire to identify root causes of strange problems and the most elegant and efficient solutions. Fundamentally, you are enamored with how the internet works.

You will work closely with the Customer Success Manager (CSM) as well as every other team at Cloudflare, from Sales and Product to Engineering and Customer Support. Customer success will drive you through the entire organization as you seek out and implement scalable solutions for your customer's needs.

Role Responsibilities

• As a critical member of the Account Team you will serve as a trusted technical advisor, help expand existing business, and ensure the success of our customers:
• You will be part of a regional team and will work closely with CSMs supporting the regional book of business
• From a technical perspective, as part of the account team, your primary responsibilities will be to deliver a timely and organized onboarding for customers, ensure customers see the full value in Cloudflare's products, and advise on technical best practices
• Ensure customer retention and expansion through relationship building and participation in periodic account reviews to contribute your expertise on technical topics
• Provide customers with clear proactive technical guidance and expertise across all our products
• Collaborate with Customer Support, Engineering, and other teams to assist with technical escalations
• Proactively identify opportunities for expansion for existing customers
• Promote retention by capturing and communicating gaps in product or features
• Contribute towards the success of the CSE organization through knowledge-sharing activities such as contributing to internal and external documentation, answering technical Q&A, and helping iterate on best practices
• The role requires 20-50% travel to attend meetings with customers, attend conferences, and other industry events, and to collaborate with your Cloudflare teammates.

Role Requirements (Must-Have Skills)

Must-Have Skills

• 8+ years of prior post-sales customer relationship management
• Deep understanding of how the internet works and the desire to expand that knowledge. For example:
• Layers and protocols of the OSI model, such as TCP/IP, TLS, DNS, HTTP
• Reverse and forward proxies and the applications of both
• Security aspects of an internet property, such as Firewalls, WAFs, Bot Management, Rate Limiting, (M)TLS, Zero Trust
• Performance aspects of an internet property, such as Speed, Latency, Caching, Video Streaming, HTTP/2, TLSv1.3
• Enjoying the adventure of troubleshooting and solving technical problems
• Understanding why Cloudflare plays an increasingly important role on today's internet
• Ability to proactively identify and solve problems then build sustainable solutions to prevent recurrence
• Technical curiosity and passion: Cloudflare is at the cutting edge of internet technology, and our CSEs are viewed as subject-matter experts. It's incumbent on us to stay up to date not only with Cloudflare's specific products, but with industry trends.
• Ability to manage a project, work to deadlines, and prioritize between competing demands
• Fluent in English and Arabic.

Nice-to-Have Skills

• Understanding of, or experience with, regulatory requirements such a PCI DSS, HIPAA, and SOC-2

What Makes Cloudflare Special?

We're not just a highly ambitious, large-scale technology company. We're a highly ambitious, large-scale technology company with a soul. Fundamental to our mission to help build a better Internet is protecting the free and open Internet.

Project Galileo : Since 2014, we've equipped more than 2,400 journalism and civil society organizations in 111 countries with powerful tools to defend themselves against attacks that would otherwise censor their work, technology already used by Cloudflare's enterprise customers--at no cost.

Athenian Project : In 2017, we created the Athenian Project to ensure that state and local governments have the highest level of protection and reliability for free, so that their constituents have access to election information and voter registration. Since the project, we've provided services to more than 425 local government election websites in 33 states.

: We released to help fix the foundation of the Internet by building a faster, more secure and privacy-centric public DNS resolver. This is available publicly for everyone to use - it is the first consumer-focused service Cloudflare has ever released. Here's the deal - we don't store client IP addresses never, ever. We will continue to abide by our privacy commitment and ensure that no user data is sold to advertisers or used to target consumers.

Sound like something you'd like to be a part of? We'd love to hear from you

This position may require access to information protected under U.S. export control laws, including the U.S. Export Administration Regulations. Please note that any offer of employment may be conditioned on your authorization to receive software or technology controlled under these U.S. export laws without sponsorship for an export license.

Cloudflare is proud to be an equal opportunity employer. We are committed to providing equal employment opportunity for all people and place great value in both diversity and inclusiveness. All qualified applicants will be considered for employment without regard to their, or any other person's, perceived or actual race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship, age, physical or mental disability, medical condition, family care status, or any other basis protected by law. We are an AA/Veterans/Disabled Employer.

Cloudflare provides reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job. Examples of reasonable accommodations include, but are not limited to, changing the application process, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. If you require a reasonable accommodation to apply for a job, please contact us via e-mail at or via mail at 101 Townsend St. San Francisco, CA 94107.

*

indicates a required field

First Name *

Last Name *

Email *

Phone *

Location (City) *

Resume/CV *

Enter manually

Accepted file types: pdf, doc, docx, txt, rtf

Enter manually

Accepted file types: pdf, doc, docx, txt, rtf

Legal Name (if different than above)

Would you like to include your LinkedIn profile, personal website or blog?

How did you hear about this job? *

Do you now or will you in the future require immigration sponsorship to work at Cloudflare? * Select.

Please review and acknowledge Cloudflare's Candidate Privacy Policy ). *

This role requires fluency in Arabic, are you fluent in Arabic? * Select.

Established in the UAE for over 50 years, we manage the financial requirements of leading corporates and businesses, driving the country's economy.

We have transformed into a forward-thinking banking institution, winning multiple awards for our digital initiatives, credit cards, bank accounts, mobile app features, and services.

As we continue to build on our successes, we are seeking ambitious individuals who are passionate about the banking and finance industry and the markets in which we operate. Just as important to us is your ability to demonstrate a talent for building strong relationships with colleagues and customers alike, delivering exceptional service that exceeds expectations.

1. Sell high-value asset, liability, and investment products to meet targets
2. Ensure all product applications are completed accurately, within the agreed timeframe, and all required documents are obtained to avoid rework
3. Ensure all customer applications comply with our policy guidelines
4. Proactively contact existing customers and schedule regular reviews to promote suitable products
5. Maintain a high level of customer service at all times
6. Achieve the financial targets set for this role

Requirements:

• Bachelor's degree in Economics, Finance, Business Management, or Science, with CISI/SCA qualification or equivalent
• 8-10 years of experience in investment sales or relationship management
• Prior experience as a relationship manager in priority banking or wealth management in the UAE with an existing portfolio

Position Title:
Principal Customer Solutions Engineer Location:
Dubai
Job Description:

• Serve as the primary technical point of contact for Sales in the EMEA region, facilitating all technical discussions.
• Engage with customers to develop tailored technical solutions that meet or exceed their requirements.
• Guide the Sales team toward optimal technical solutions by assessing feasibility, timeline, and implementation while adhering to best practices.
• Develop strong technical relationships with existing and potential customers to gain market insights.
• Provide Sales with strategic intelligence to identify and drive new business opportunities.
• Develop teamwork by cultivating strong relationships with the CSE team, proactively sharing knowledge, exchanging valuable insights, and providing support to ensure collective success.

Responsibilities:

Pre-Sales Responsibilities

• Collaborate with customers to gain a deep understanding of their requirements and capabilities.
• Perform Link Budget Analysis utilizing optimal satellite capacity based on available inventory.
• Design customized technical solutions and develop comprehensive technical proposals that align with customer needs. Solutions may include satellite capacity, satellite capacity with managed services, or managed services alone.
• Support the Sales team in project design by assessing available satellite capacity, equipment, technology, and infrastructure to ensure alignment with technical requirements.
• Partner with Sales to analyze RFP requirements and collaborate internally to develop compelling technical proposals.
• Engage with customers to validate and refine proposed solutions and ensure alignment with their expectations.
• Identify and evaluate potential partnerships to address market demands effectively.
• Drive opportunity prioritization within the region.

Post-Sales Responsibilities

• Drive work orders

• Coordinate customer availability and technical support team resources to efficiently drive work orders.
• Ensure the readiness of the space segment and ground equipment before service activation.
• Monitor project progress to ensure tasks are completed accurately and on schedule.

• Customer Communication

• Keep the customer informed with regular updates.
• Ensure the customer stays on track to meet their goals.
• Understand the customer s plans to position ABS for future opportunities.
• Primary technical point of contact for escalating ongoing operational issues that require customer action.

• Extensive experience in satellite communications, including technologies, topologies, and applications.
• Proven expertise in Link Budget Analysis, with a comprehensive understanding of its core principles, is essential for this position.
• Solid understanding of ground equipment functionality, implementation, and operation hands-on experience is an added advantage.
• Familiarity with the EMEA regional market, including customer needs, competitors, vendors, available solutions, and market pricing.
• Proficient in VSAT platforms and modem technologies, including data and video services such as iDirect, Newtec, Comtech & UHP, Gilat, HNS, and Novelsat.
• Comprehensive knowledge of mobility networks and SATCOM on the move solutions.
• Knowledge of design and installation of video services including contribution, distribution, OTT, and emerging technologies experience in Video Broadcasting is a plus.

• Bachelor s degree in engineering or a related field.
• At least five (5) years of experience in Sales Engineering or a similar role, specifically with satellite communication services and ground equipment.
• Strong team player, collaborating effectively with peers, sales teams, and customers.
• Ability to exercise discretion and independent judgment while performing duties.
• Fluent in English additional language skills are a plus.

Disclaimer: Naukrigulf.com is only a platform to bring jobseekers & employers together. Applicants are advised to research the bonafides of the prospective employer independently. We do NOT endorse any requests for money payments and strictly advice against sharing personal or bank related information. We also recommend you visit Security Advice for more information. If you suspect any fraud or malpractice, email us at

• Al Ain , Abu Dhabi - United Arab Emirates (UAE)