15 Customer Strategy jobs in the United Arab Emirates

Overview

We are looking for a highly analytical and business-minded Business Analyst with 2-3 years of experience, ideally with a background in market research and operational analysis. In this role, you will partner closely with cross-functional teams to turn complex data into actionable business insights that drive decision-making, operational efficiency, and strategic growth.

• Analyze internal and external data to identify trends, assess performance, and support business strategy;
• Conduct in-depth market research and competitive analysis to inform product and growth decisions;
• Translate data insights into clear, actionable recommendations that support execution across product, marketing, and operations;
• Build and maintain dashboards, business reports, and performance metrics to monitor KPIs and key initiatives;
• Collaborate with cross-functional teams to define data requirements and support business planning;
• Participate in forecasting, scenario modeling, and business case development;
• Provide ad hoc insights and data support for strategic and operational projects;

• Bachelor's degree in Business, Economics, Data Science, Statistics, or a related field;
• 2-3 years of experience in data analytics or business analysis, with strong exposure to market research;
• Proficient in SQL and at least one analytical tool (e.g., Python, R, Excel);
• Experienced with BI platforms such as Tableau, Power BI, or Looker;
• Strong business acumen and ability to connect data findings to real-world decisions and outcomes;
• Excellent communication skills with the ability to influence stakeholders across departments;

• Experience in a crypto exchange, fintech, or fast-growing tech company;
• Familiarity with user behavior data, growth metrics, and financial KPIs;
• Understanding of web or mobile analytics platforms (e.g., Google Analytics, Mixpanel);

Senior Business Analyst | Healthcare | Strategy & Transformations

FTI Consulting is the world’s leading expert-driven consulting firm. Our strong performance and continued success are a direct reflection of the ambition, energy, and commitment of our talented professionals across the globe to make a positive impact for our clients and communities.

At FTI Consulting, you’ll be inspired and empowered to make an impact on headline matters that change history. Working side by side with the world’s leading experts in your field, you’ll be surrounded by an open collaborative culture that embraces diversity, recognition, professional development and most importantly, you.

There’s never been a more exciting time to join FTI Consulting and this is where you will do the most exciting and fulfilling work of your career.

Are you ready to make an impact?

About The Role

Our Strategy & Transformation team transforms challenges into opportunities and delivers tailored strategies that ensure long-term value. Our approach is driven by a deep understanding of the diverse industries we serve.

We focus on:

• Care transformation & strategy development
• Population health, economics and policy
• Healthcare capacity planning
• Health financing & value based health reforms
• Health investments & privatization support
• Digital health & data analytics

A Senior Business Analyst is a professional that under the supervision of Senior Consultants conceptualizes and structures problems, performs numerical analysis and extracts insights contributing to development of client recommendations.

A Senior Business Analyst facilitates reliable and accurate research for client projects and proposals, conducts analysis of quantitative and qualitative data, summarizes main ideas and findings from work through written, graphical or oral presentations, helps facilitate discussions within project teams, and supports senior team members in the development of intellectual capital.

What You’ll Do

As a Senior Business Analyst, you will conduct accurate and thorough research for client projects and proposals. Your tasks include analyzing data, summarizing findings through various formats and facilitating team discussions. You will also help develop intellectual capital and manage client relationships with sensitivity and professionalism.

Your responsibilities extend to structuring complex analyses, enhancing Excel skills and ensuring consistency across all outputs. You will manage your workload efficiently, meet deadlines, communicate progress and develop skills through ongoing feedback.

From your first day, you will be equipped with the necessary tools and opportunities to develop your skills and excel in your role as a Senior Business Analyst. These include:

• Mentorship: You will be assigned a mentor who will provide learning and development guidance and support throughout your journey in the company.
• Training programs: You can benefit from a variety of training formats including in-person workshops and virtual courses.
• Networking opportunities: You will have the opportunity to engage with senior team members and industry leaders and expand your professional network through various events and activities.
• On-the-job: You will learn through daily interaction with your teams and clients.
• Flexibility to travel to clients if needed

Preferred Qualifications

• Good knowledge of Excel and such tools
• Proactively takes the initiative beyond the tasks assigned and is resourceful
• Team player, open-minded, possesses cultural awareness and sensitivity
• Exceptional interpersonal skills with the ability to influence and add value

Our goal is to support the wellbeing of you and your families—physically, emotionally, and financially. We offer market competitive benefits, including professional development programme, wellness, recognition, community volunteering initiatives, and flexible/hybrid working arrangements.

FTI Consulting is an equal opportunity employer and does not discriminate on the basis of race, color, national origin, ancestry, citizenship status, protected veteran status, religion, physical or mental disability, marital status, sex, sexual orientation, gender identity or expression, age, or any other basis protected by law, ordinance, or regulation.

Business Analyst - Graduate Program | Strategy & Transformation | Riyadh | 2026

Who We Are FTI Consulting is the leading global expert firm for organizations facing crisis and transformation. We work with many of the world’s top multinational corporations, law firms, banks and private equity firms on their most important issues to deliver impact that makes a difference. At FTI Consulting, you’ll work side-by-side with leaders who have shaped history, helping solve the biggest challenges making headlines today. From day one, you’ll be an integral part of a focused team where you can make a real impact. You’ll be surrounded by an open, collaborative culture that embraces diversity, recognition, professional development and, most importantly, you. Are you ready to make your impact?

About The Role Are you ready to dive into complex business environments and contribute to high-impact recommendations that drive client success? As a Business Analyst – Graduate Program at FTI Consulting, you will be immersed in a dynamic and collaborative working environment where our experienced consultants will mentor you in the journey to identify challenges, perform in-depth analysis and generate insights that shape strategic decisions. This role requires a keen analytical mind, strong problem-solving skills, and the ability to work effectively in a team setting. You will be expected to handle multiple tasks simultaneously and deliver high-quality work under tight deadlines.

You will be part of our Strategy & Transformation team, which brings together top-tier consultants and former industry executives to deliver practical, actionable solutions. Our work spans from strategic planning to hands-on execution, enabling business transformation that drives sustainable performance and long-term value, ensuring that we not only design solutions but also help our clients implement them effectively. As trusted advisors to our clients, you will work side-by-side with them to drive measurable impact from day one. You will be part of a rapidly growing environment — not only within our firm, but also across the Middle East region, particularly the GCC countries — where we continue to operate with strong momentum, building on a foundation of consistent performance and meaningful client impact.

What You’ll Do As a Business Analyst – Graduate Program, you will be an integral part of a team. You will engage in activities that support our clients’ projects and contribute to our firm’s business development and intellectual capital development efforts. Your responsibilities will include conducting in-depth research, analyzing quantitative and qualitative data, synthesizing findings into clear presentations and reports, and actively participating in client meetings and internal team meetings.

• Conduct in-depth research and analyze data
• synthesize findings into clear presentations and reports
• Participate in client meetings and internal team meetings

What You Will Need To Succeed Basic Qualifications

• Actively pursuing a full-time bachelor’s degree or completing a master’s program with a graduation date before June 2026
• Ability to work 40 hours per week for the entire duration of the program
• Ability to travel to clients and FTI Consulting office(s)

Preferred Qualifications:

• Preferred major(s): Business Administration, Management, Finance, Engineering, Computer Science, Data Analytics, Mathematics, Statistics, Medicine, Public Health or a related field
• Excellent analytical and problem-solving skills
• A logical and lateral thinker, who is intellectually curious, highly organized, and structured
• Exceptional communication and interpersonal skills, with the ability to influence and add value in an international environment
• A team player, who can work in a truly diverse setting, possessing cultural awareness
• Ability to use the Microsoft Office Suite (Excel, PowerPoint) in a professional environment

FTI Consulting is an equal opportunity employer and does not discriminate on the basis of race, color, national origin, ancestry, citizenship status, protected veteran status, religion, physical or mental disability, marital status, sex, sexual orientation, gender identity or expression, age, or any other basis protected by law, ordinance, or regulation.

JOB PURPOSE

To provide end-to-end operational and administrative support for the Customer Experience Department by executing manual, process-driven tasks related to complaints handling, quality assurance, reporting, and documentation. The role ensures accurate data entry, system updates, monitoring, and coordination across multiple channels to maintain compliance and enhance efficiency.

• Log all customer complaints accurately into the Complaint Management System (CMS).
• Assign complaints to the appropriate resolver groups and follow up until resolution.
• Track and update the status of complaints received from all channels (branches, emails, contact centre, and Sanadak).
• Conduct daily checks to ensure complaint turnaround times (TATs) are within management expectations.
• Prepare daily and weekly complaint logs, including productivity and status reports.
• Escalate unresolved or recurring issues to the senior complaint officer or manager.
• Maintain proper filing and audit trail of all complaint-related documents.

• Assist in compiling internal audit documentation and follow-up trackers.
• Support data collation for internal audits, RCSA, and control testing exercises.

• Generate and maintain recurring reports such as EOD summaries, Top 10 complaint reports, and monthly dashboards.
• Consolidate data for internal and external reporting (e.g., CBUAE complaint statistics).
• Prepare and update Excel trackers for ongoing complaints, quality reviews, and customer satisfaction surveys.
• Assist in preparing MIS extracts and validation checks before submission.
• Maintain and archive data in compliance with internal retention policies.

• Identify repetitive manual processes and propose improvements or automation opportunities.
• Support initiatives aimed at reducing complaint volumes or improving first‑time resolution.
• Assist in process documentation, updates to SOPs, and maintenance of control registers.

• Liaise with internal teams (Branches, Operations, Contact Center, IT, and Compliance) for data validation and issue resolution.
• Support communication between CX, Marketing, and Business units to align complaint‑related customer communication.
• Translate documents, letters, and customer communications between Arabic and English as required.
• Respond to internal queries and maintain coordination logs for transparency.

• A minimum of 2 years’ experience in a similar role.
• Outstanding written and verbal communication skills.
• Must be able to multitask and work well under pressure.
• Banking experience desirable.
• Knowledge of the local and MENA markets is desirable.

• Excellent oral and written skills in English and Arabic is a mandate for this position.
• Experience in delivering customer journeys process improvement initiatives in banks or the financial sector.

Overview

Justlife is rocking the region with its beautifully designed for all home services app and looking for brilliant minds and skilled professionals who can think outside the box and have a limit that defies the sky. Do you envision shaping the future of all home services in one of the fast-growing tech startups based in Dubai? Come onboard and dedicate yourself to becoming #everydaybetter! Take over a key role as a Customer Experience Partner in the Customer Experience department, and be a part of this exciting adventure of never-ending growth and success.

• Handle incoming complaints as the top priority, consistently providing customers with a friendly, cheerful greeting and pleasant, overall professional service
• Handle incoming customer reviews coming from Justlife Google Business page, Google Play, and App Store
• Initiate call-backs to customers as needed to get more information on the customer inquiries if not clear
• Update customers as needed with bookings status and confirmations
• Respond to customer questions and requests with courtesy, professionalism, and efficiency
• Handle incoming urgent complaints escalated through our Frontline team, Social media platforms and any other customer complaints tackled from other departments
• Perform and coordinate complaint investigations and gathers additional information, working closely with other departments to complete investigation reports
• Evaluate all information from a technical perspective to ensure appropriate Analysis and Investigation
• Maintain and delivers excellent customer satisfaction in a timely and effective manner
• Investigate complaints to determine root cause, identify resolution, confirm correction, and respond to complaints
• Maintain complaints log and participate in process improvements

• Bachelor's degree from an accredited university
• 2+ Years of professional experience in customer service
• Strong organizational, analytical, and problem-solving skills
• Excellent written and verbal communication skills (Arabic and English)
• Strong knowledge of MS Office (Word, Excel, etc.)
• Ability to efficiently interact with individuals and groups at all levels in a multi-functional and multicultural environment
• Experience with customer interactions
• Ability to multitask, prioritize, and manage time effectively

Nothing would replace the start-up spirit, working with an evolving culture and fulfilling workplace! And, we offer you benefits like:

• One-day extra vacation on your birthday with our JustHoliday!
• Free Justlife credits so you can enjoy our own services.
• Work reality escapes opportunities through team-building games, challenges, and many more activities.

• Working with a great team and entrepreneurial spirit.
• Continuous learning with mentorship, coaching, on-the-job, and internal-external training.
• Never-ending growth and fast career development and internal career opportunities.
• A fair and objective Performance Management System.

• Ignition of the hero in you through our ’JustHeroes’ Reward and Recognition Program.
• Availability of company discounts and gift vouchers.
• A bonus for every successful Employee Referral.

At Justlife, we envision a life without any chores that keep you from doing what you really want to.

Justlife is the region’s leading super app for home services. We connect individual needs with on-demand services, through our innovative marketplace platform.

We helped digitalize the cleaning service industry in UAE, back in 2015, and have been expanding our services from home cleaning alone to serving all our customer’s needs at home across the GCC. We now offer home cleaning, salon & spa at home, healthcare at home, maintenance & repairs, upholstery cleaning, pest control & disinfection, moving and packing, and car cleaning, and many more.

We built a network of thousands of trained professionals and served over 6 million sessions across UAE, KSA, Kuwait, Qatar and Oman. With a team of 200+ full-timers and over 1000 service professionals, we pride ourselves in having created a culture that puts people first.

We promise our customers stellar service, our suppliers a valuable partner, our professionals a better life, and our employees a work environment where they can be their best versions of themselves.

Join the tribe and let’s become #everydaybetter , together!

Justlife is rocking the region with its beautifully designed for all home services app and looking for brilliant minds and skilled professionals who can think outside the box and have a limit that defies the sky.

Do you envision shaping the future of all home services in one of the fast-growing tech startups based in Dubai?

Come onboard and dedicate yourself to becoming #everydaybetter!

Take over a key role as a Customer Experience Partner in the Customer Experience department, and be a part of this exciting adventure of never-ending growth and success.

• Handle incoming complaints as the top priority, consistently providing customers with a friendly, cheerful greeting and pleasant, overall professional service



• Handle incoming customer reviews coming from Justlife Google Business page, Google Play, and App Store



• Initiate call-backs to customers as needed to get more information on the customer inquiries if not clear



• Update customers as needed with bookings status and confirmations



• Respond to customer questions and requests with courtesy, professionalism, and efficiency



• Handle incoming urgent complaints escalated through our Frontline team, Social media platforms and any other customer complaints tackled from other departments



• Perform and coordinate complaint investigations and gathers additional information, working closely with other departments to complete investigation reports



• Evaluate all information from a technical perspective to ensure appropriate Analysis and Investigation



• Maintain and deliver excellent customer satisfaction in a timely and effective manner



• Investigate complaints to determine root cause, identify resolution, confirm correction, and respond to complaints



• Maintain complaints log and participate in process improvements

• Bachelor's degree from an accredited university



• 2+ Years of professional experience in customer service



• Strong organizational, analytical, and problem-solving skills



• Excellent written and verbal communication skills (Arabic and English)



• Strong knowledge of MS Office (Word, Excel, etc.)



• Ability to efficiently interact with individuals and groups at all levels in a multi-functional and multicultural environment



• Experience with customer interactions



• Ability to multitask, prioritize, and manage time effectively

Nothing would replace the start-up spirit, working with an evolving culture and fulfilling workplace! And, we offer you benefits like:

We care about you

• One-day extra vacation on your birthday with our JustHoliday!



• Free Justlife credits so you can enjoy our own services.



• Work reality escapes opportunities through team-building games, challenges, and many more activities.

• Working with a great team and entrepreneurial spirit.



• Continuous learning with mentorship, coaching, on-the-job, and internal-external training.



• Never-ending growth and fast career development and internal career opportunities.



• A fair and objective Performance Management System.

• Availability of company discounts and gift vouchers.



• A bonus for every successful Employee Referral.

At Justlife, we envision a life without any chores that keep you from doing what you really want to.

Justlife is the region’s leading super app for home services. We connect individual needs with on-demand services, through our innovative marketplace platform.

We helped digitalize the cleaning service industry in UAE, back in 2015, and have been expanding our services from home cleaning alone to serving all our customer’s needs at home across the GCC. We now offer home cleaning, salon & spa at home, healthcare at home, maintenance & repairs, upholstery cleaning, pest control & disinfection, moving and packing, and car cleaning, and many more.

We built a network of thousands of trained professionals and served over 6 million sessions across UAE, KSA, Kuwait, Qatar and Oman. With a team of 200+ full-timers and over 1000 service professionals, we pride ourselves in having created a culture that puts people first.

We promise our customers stellar service, our suppliers a valuable partner, our professionals a better life, and our employees a work environment where they can be their best versions of themselves.

Join the tribe and let’s become #everydaybetter, together!

Our client is a large organisation that operates in the technology industry. With a focus on innovation and customer satisfaction, they have built a strong reputation in the market.

• Develop and implement a customer experience strategy aligned with business objectives.
• Customer Journey Optimization by enhancing the customer lifecycle through proactive engagement.
• Utilize AI, CRM platforms, and automation to streamline CX operations.
• Customer Success & Retention - Strengthen retention, onboarding, and customer loyalty strategies.
• Data-Driven CX Insights - Leverage analytics to track and improve customer satisfaction.
• Develop programs to enhance customer relationships and advocacy.

A successful Customer Service Director should have:

• A degree in Business Administration, Communications, or a related field.
• A strong background in the b2b customer experience within the technology industry.
• Excellent leadership and team management skills.
• The ability to handle complex customer complaints and queries.
• Strong communication and interpersonal skills.