88 Customer Strategy jobs in the United Arab Emirates

As a seasoned professional in the aviation industry, you will play a pivotal role in driving business success through strategic planning and performance management.

Our ideal candidate will possess excellent analytical skills, strong communication abilities, and a keen eye for detail. They will be responsible for formulating strategic plans, organizing workshops, conducting impact assessments, and developing key performance indicators (KPIs).

The successful individual will also contribute to the development of corporate performance management systems, monitor organizational performance, and produce reports for senior management. Additionally, they will introduce Balanced Scorecard methodologies and provide guidance on their application.

Excellent team players with experience in business strategy, operations planning, and internal coordination are encouraged to apply.

• Minimum 5 years of experience in business strategy or operations planning
• Proven track record of developing and implementing performance management systems
• Excellent analytical, communication, and problem-solving skills
• Ability to work effectively in a fast-paced environment
• Strong knowledge of business strategy and operations planning principles

Our company offers a competitive salary and benefits package, including comprehensive health insurance, generous paid time off, and opportunities for professional growth and development.

We are an equal opportunities employer and welcome applications from diverse candidates. Please submit your resume and cover letter to us via email or online application portal.

We are seeking an intelligent, motivated, and well-organized individual to join our team as a Strategy and Business Development professional.

This role involves working closely with our Chief Strategy Officer to develop effective communication strategies for clients.

Responsibilities include planning for clients, supporting new business proposals, and ensuring the strategy department runs smoothly and efficiently.

• Assist the Chief Strategy Officer in developing strategies for current clients and new campaigns.
• Conduct research on industries, target audiences, and competitors to support informed decision-making.
• Participate in brainstorming sessions and help shape key messages and campaign ideas.
• Help prepare presentations and strategic documents for both internal and external use.
• Support the Chief Strategy Officer in responding to formal new business proposal requests.
• Coordinate with different teams to gather necessary information and complete proposals.
• Maintain a library of past proposals, case studies, and insights on successful and unsuccessful submissions.
• Help track the goals and performance indicators of the strategy department.
• Assist in creating internal templates, workflows, and tools to improve the consistency and quality of output.

• 1 to 3 years of experience in a communications agency, management consulting firm, or a similar strategy-based role (including internships or entry-level positions).
• Strong skills in research, writing, and creating presentations.
• Excellent organization skills and the ability to handle multiple tasks at once.
• Proficiency in tools such as Microsoft PowerPoint, Microsoft Excel, and internet-based research tools.
• A team player with clear and professional communication skills.
• Arabic language skills are a strong advantage.

• A culture that values creativity, initiative, and teamwork.
• A dynamic, creative, and collaborative work environment.
• Opportunities to work on diverse projects across industries.
• Career growth and learning opportunities.

Location: Dubai, UAE.

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Job Purpose
To manage the end-to-end process of customer satisfaction surveys and quality assurance monitoring across all customer interaction channels. The role ensures timely collection and analysis of customer feedback and evaluation of service standards to support continuous improvement in customer experience.

Job Purpose
To manage the end-to-end process of customer satisfaction surveys and quality assurance monitoring across all customer interaction channels. The role ensures timely collection and analysis of customer feedback and evaluation of service standards to support continuous improvement in customer experience.
Key Responsibilities

• Design, manage, and distribute customer satisfaction (CSAT, NPS, CES) surveys across customer touchpoints.
• Conduct surveys over the phone by directly engaging with customers, ensuring a courteous and professional experience.
• Listen to customer feedback and ensure high-quality data collection, escalations with 360 closures (close feedback loop).
• Raise customer complaints through the complaints management system.
• Assign customer calling data and daily calling assignments within the team, ensure accurate tracking, and perform data clean-ups using Excel for reporting and follow-up.
• Analyze survey results to identify trends, root causes, and key drivers of satisfaction/dissatisfaction.
• Conduct Quality Assurance (QA) monitoring of inbound and outbound customer calls, emails, and other service interactions based on defined QA criteria.
• Document evaluation results, track compliance with customer service standards, and identify training needs.
• Support the development and periodic review of QA scorecards and feedback mechanisms.
• Work closely with frontline teams and supervisors to share feedback and support service excellence initiatives.
• Demonstrate sound understanding of the Bank’s products and services to accurately interpret feedback and guide conversations during surveys.
• Ensure data privacy and compliance with internal audit and regulatory standards.
• Participate in process improvement and automation initiatives related to customer feedback and QA monitoring.
  

• Technical/Functional Competencies:
• Strong proficiency in Microsoft Excel – including pivot tables, charts, formulas, and basic data analysis.
• Experience in customer survey tools
• Familiarity with QA monitoring tools and methodologies.
• Basic knowledge of Power BI or other data visualization tools is an advantage.
• Understanding of key CX metrics such as CSAT, NPS, CES.
• Experience with Banking systems (e.g., Finacle) is beneficial.
• Fluent in English (Arabic speaking is an advantage)
• Behavioral Competencies:
• High attention to detail and data accuracy.
• Analytical mindset with ability to interpret qualitative and quantitative insights.
• Excellent communication, both verbal and written and documentation skills.
• Ability to provide constructive feedback and engage positively with business teams.
• Organized, self-motivated, team-player, problem-solving and able to manage time effectively.
• Active and great listener
• Collaborative, with a strong sense of ownership and responsibility.
• Educational & Experience Requirements:
• Bachelor’s degree in Business Administration, Marketing, Quality, or a related field.
• 2–3 years of experience in customer insights, survey management, or QA monitoring roles.
• Prior experience in banking, financial services, or customer service operations is preferred.

• Seniority levelNot Applicable

• Employment typeContract

• Job functionOther
• IndustriesIT Services and IT Consulting

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We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

What We're Looking For

• A Bachelor's or Master's Degree in Marketing or a related field is preferred.
• A proven track record of work experience as a Customer Engagement Manager or a similar role in a Luxury Hotel environment.
• Demonstrated proficiency in Customer Engagement Platforms such as Braze and Business Intelligence tools like Tableau or Power BI.
• Strong Business Acumen and Analytical Skills with the ability to translate data into actionable marketing strategies.
• Excellent Communication and Interpersonal Skills, leveraging strong verbal and written skills to present complex data insights to non-technical stakeholders.
• Superior Problem-Solving Skills and the competence to exceed expectations in dynamic and competitive operational environments.
• Next-level organizational and leadership skills, effectively leading and inspiring the FIVE Tribe to new heights.
• A hands-on attitude fueled by a Can-Do Spirit.

Key Responsibilities

• Leverages premium Customer Engagement Platforms to design, manage, and enhance bespoke engagement campaigns that align with FIVE's industry-leading standards.
• Continuously monitors and optimizes campaign performance, driving sensational engagement and maximizing ROI on all ad spend.
• Spearheads luxury event campaigns promoting FIVE's award-winning amenities and destinations, enhancing our five-star customer experience.
• Analyzes customer data using advanced Business Intelligence tools, identifying key trends and crafting actionable insights that elevate marketing strategies and customer touchpoints.
• Provides regular detailed reports on campaign performance, customer engagement metrics, and ROI, presenting insights to key stakeholders to support strategic decision-making.
• Curates personalized customer segmentation strategies, delivering highly tailored and effective marketing messages that resonate with our customers.
• Implements cutting-edge techniques to elevate guest loyalty programs, creating memorable and engaging customer journeys at FIVE.
• Collaborates seamlessly with marketing, sales, and product teams to ensure a cohesive and exquisite FIVE-styled customer experience across all touchpoints, embodying top-notch service standards.

You will be redirected to the company website to apply for this position.

Engagement Manager • United Arab Emirates

We are seeking an experienced business analyst to provide insight and analysis on our products and services. You will advise our company on how we might improve our products and services by identifying new opportunities and applying the best practices of our industry. Additionally, you will provide support to the strategy and marketing team by preparing them for meetings and providing them with intelligence on our industry.

Whats On Your Plate

• Conduct business analysis and research to identify key metrics and opportunities for improvement

• Create automated business report and procedures to ensure business solutions meet strategic goals

• Consult with key stakeholders to determine business objectives and success factors

• Collaborate with team members to collect, analyze, and evaluate information from multiple sources

• Write and document business requirements, functional requirements, and design specifications

• Use Predictive modeling analytics to improve existing business processes and to improve efficiency of products and services

• Present findings and recommendations to stakeholders

What Did We Order

• 1-3 years experience in analytics or related field

• Bachelor or Master’s degree(preferable) in Mathematics, Statistics, Business administration, finance or related field

• Working knowledge of SQL, Python (or R)

• Proficiency in Microsoft Excel

• Experience in Data visualization tools such as Tableau

• Strong problem-solving skills

• Strong communication and analytical skills

talabat is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.

As the Marketing Manager for EMEA Region you will play a pivotal role in driving existing customer revenue & engagement building strategies and programs to fuel Payoneers growth across the region. This role requires a resultsdriven marketer with a deep understanding of the EMEA market landscape strong influencing capabilities and expertise in both digital marketing and integrated campaign execution. You will work crossfunctionally with marketing teams customer success managers retention teams product and regional teams to optimize marketing initiatives and grow the customer revenue for Payoneer.

What youll be spending your time on:

Existing Customer Revenue Growth Strategy:

• Develop and execute regional marketing strategies & programs to drive existing customer revenue & engagement across the EMEA region.

• Build segment wise strategies to improve revenue & product adoption

• Develop life cycle strategy focusing on early life growth & retention.

Campaign Development & Execution:

• Lead the design execution and optimization of multichannel marketing campaigns (including digital content LCM paid media events and partnerships) focused on existing customer growth.

• Oversee campaign budgets ensuring effective allocation and maximizing ROI.

• Develop and track KPIs and performance metrics to evaluate the effectiveness of campaigns and adjust strategies accordingly.

Digital Marketing & Portfolio Management:

• Drive the adoption of digital channels such as Social SEO CRM and email marketing to support existing customer portfolio growth.

• Leverage data and insights to optimize campaign & portfolio management.

Market Research & Competitive Analysis:

• Conduct deep market research to understand local customer behaviors challenges and needs across key EMEA markets.

• Monitor and analyze competitor activities in the region to identify trends opportunities and threats.

• Regularly report on insights industry trends and competitive intelligence to help refine acquisition strategies.

CrossFunctional Collaboration:

• Work closely with marketing partnerships and customer success teams to align on growth initiatives ensuring a seamless customer journey from acquisition to onboarding.

• Partner with the product marketing team to ensure messaging and positioning resonate with new customers in EMEA.

• Collaborate with the regional leadership team to define marketing objectives ensure alignment with overall business goals and ensure regional success.

Have you done this kind of stuff

• • 812 years of marketing experience with a strong focus on customer portfolio management in the B2B or fintech sectors.
  • Proven success in developing and executing marketing strategies that drive customer revenue.
  • Experience managing endtoend digital marketing campaigns from strategy to execution to analysis with a datadriven mindset.
  • Industry Knowledge:
  • Experience in the financial technology or payments space is (a strong preference) preferred.
  • Strong understanding of the EMEA market dynamics with a focus on SMEs digital marketplaces and ecommerce businesses.

  Skills:

  • Strong marketing skills positioning & segmentation strategy messaging & content development monitoring & attribution skills
  • Expertise in digital marketing channels (SEO SEM display advertising email marketing social media).
  • Strong analytical skills with the ability to analyse performance data and optimize campaigns to improve ROAS (Return on Ad Spend).
  • Excellent communication and interpersonal skills with the ability to work crossfunctionally in a global organization.
  • Ability to work with marketing agencies manage and drive agency relationship
  • Fluent English (Arabic or Ukrainian is desired)

  Education:

  • Masters degree in marketing Business or related field (MBA or relevant advanced degree is a plus).

Who we are:

Payoneer (NASDAQ: PAYO) is the worlds goto partner for digital commerce everywhere. From borderless payments to boundless growth Payoneer promises any business in any market the technology connections and confidence to participate and flourish in the new global economy. Powering growth for customers ranging from aspiring entrepreneurs in emerging markets to the worlds leading brands Payoneer offers a universe of opportunities open to you.

#LIRK4

#LIHybrid

Required Experience:

Manager

Role Purpose

We are seeking a highly skilled Customer Engagement Platform Specialist to optimize and maintain our Customer Relationship Management (CRM) system. This position will play as an enabler in strengthening customer relationships and driving sales and marketing strategies at Daman.

Key responsibilities include customizing our CRM platform to align with organizational needs, improving user experience, leveraging the system to support our strategic objectives, optimizing processes and ensuring data integrity.

1. CRM Administration and Optimization

• Provide system administration support for CRM systems, with a focus on user permissions, custom objects, and workflows, dashboards etc.
• Collaborate with technology and back-end stakeholders to create, manage, and optimize complex workflow rules, validation rules, approval processes and automation of routine tasks
• Ensure the sustainable and full usage of the CRM across the organization.
• Collaborate with Health Information Systems Team to establish a dedicated internal team or appoint an external vendor to drive the enhancements of the CRM system to meet the business need.

2. Data Analysis and Reporting

• Analyze data to generate insights into team operations, effectiveness, and overall productivity.
• Create and customize comprehensive sales, marketing, and executive reports from the CRM including dynamic dashboards Analyze reports to identify customer trends and actionable insights for the business.
• Establish workflows and standards for data entry to ensure consistency and accuracy.

3. Integration and Collaboration

• Facilitate seamless integrations with third-party applications, plugins, and other core systems, ensuring efficient data flow between platforms.
• Collaborate with various departments to capture and define business requirements for CRM implementation and enhancements and resolve any technical and functional issues
• Conduct regular meetings with key stakeholders to understand team needs and translate them into actionable CRM strategies.
• Continuously seek opportunities to innovate and enhance the existing CRM platform, leveraging emerging technologies and best practices to improve user experience and business processes

4. Training and Support

• Develop training manuals and conduct training sessions for staff on effective CRM usage.
• Troubleshoot user and software errors that hinder efficient technology interactions.
• Coordinate with the IT Support team for daily troubleshooting, bug fixing, and end-user support.
• Create and maintain comprehensive documentation on processes, policies, and application configurations.

Key Requirements and Qualifications

• Bachelor's Degree with a strong analytical and technical foundation.
• Over 5 years of experience in CRM administration, particularly with platforms such as Salesforce and Microsoft Dynamics.
• Demonstrated expertise in administering and configuring CRM systems, including the management of custom objects, workflows, validation rules, and user permissions.
• Proficiency in automating business processes, creating reports and dashboards, and conducting data analysis.
• Experience collaborating with commercial, financial, and data teams.
• Excellent communication and collaboration skills.
• Knowledge of SQL and Workbench, and familiarity with integrated tools such as Outreach and HubSpot is preferred
• Experience in health and general insurance is preferred.
• Additional certifications in CRM platforms would be an asset.

Skills & Competencies

• Proactive with a strong understanding of business operations and objectives, demonstrating the ability to drive initiatives independently.
• In-depth knowledge of CRM systems and related technologies, with experience in managing integrations and customizations across various platforms.
• Strong background in data analysis, reporting, and deriving actionable insights to inform business strategies and improve productivity.
• Familiarity with project methodologies and proven experience in managing complex, multi-stakeholder projects effectively.
• Experience working in multi-disciplinary teams, multicultural environment with the ability to engage effectively with stakeholders from various departments.
• Willingness to adapt to changing priorities and work environments, demonstrating flexibility in problem-solving and project execution.

(A) Build Business Momentum Client Product and Other Strategic Initiatives

Collaborate with Coverage and Product Heads in International to build a robust customer franchise; support client activities (including account planning events marketing analytics) and business discussions necessary to deliver targets.

Collaborate with the Product Heads in International and HO locations to ensure that the Bank is able to provide customers with the full suite of FAB product offerings.

Collaborate with key business and functional heads across FAB International and HO to lead the development and implementation of International strategy and other strategic initiatives.

Prepare insights and updates that Head of International provide to Group EXCO and key stakeholders.

Provide communications support to Head of Business Management International: drafting emails reports memos presentations internal and external communications.

(B) Support International Business Management

Drive and manage initiatives cascaded from Head Office and Business Management to International (inclusive of Employee Engagement Client Surveys and Ad-Hoc events).

Contribute to annual budget setting monitor financial performance versus budget monitor projects / initiatives cost / revenue ratio and update Head of BM International on performance gaps with proposals on how to improve performance.

Review the budgets for key strategic projects and change management initiatives for International locations and to ensure budgets are effectively managed and monitored across teams in these locations.

Drive key work streams and leading the agenda with International members and ensuring timely follow-up.

Manage and deliver ad hoc key initiatives related to International. Plan and manage leadership team retreats developing objectives and agenda.

(C) Internal Collaboration & Liaison Lead for International Across Departments

Develop a close working relationship with key stakeholders across International business segments and enablement functions; act as the liaison between Departments on matters related to International strategy change management initiatives projects roll out performance against objectives and to enable effective implementation of the matrix structure.

Qualifications :

• Bachelors Degree in Business Economics Finance or relevant discipline.
• 8 years of experience in similar capacity preferably with international experience
• Experience working in a matrix organisation structure
• Extensive budgeting forecasting and business planning experience involving interaction with senior management
• Knowledge of the banking sector and FABs products and business strategies

Remote Work :

No

Employment Type :

Full-time

Role Purpose

We are seeking a highly skilled Customer Engagement Platform Specialist to optimize and maintain our Customer Relationship Management (CRM) system. This position will play as an enabler in strengthening customer relationships and driving sales and marketing strategies at Daman.

Key responsibilities include customizing our CRM platform to align with organizational needs, improving user experience, leveraging the system to support our strategic objectives, optimizing processes and ensuring data integrity.

1. CRM Administration and Optimization

• Provide system administration support for CRM systems, with a focus on user permissions, custom objects, and workflows, dashboards etc.
• Collaborate with technology and back-end stakeholders to create, manage, and optimize complex workflow rules, validation rules, approval processes and automation of routine tasks
• Ensure the sustainable and full usage of the CRM across the organization.
• Collaborate with Health Information Systems Team to establish a dedicated internal team or appoint an external vendor to drive the enhancements of the CRM system to meet the business need.

2. Data Analysis and Reporting

• Analyze data to generate insights into team operations, effectiveness, and overall productivity.
• Create and customize comprehensive sales, marketing, and executive reports from the CRM including dynamic dashboards Analyze reports to identify customer trends and actionable insights for the business.
• Establish workflows and standards for data entry to ensure consistency and accuracy.

3. Integration and Collaboration

• Facilitate seamless integrations with third-party applications, plugins, and other core systems, ensuring efficient data flow between platforms.
• Collaborate with various departments to capture and define business requirements for CRM implementation and enhancements and resolve any technical and functional issues
• Conduct regular meetings with key stakeholders to understand team needs and translate them into actionable CRM strategies.
• Continuously seek opportunities to innovate and enhance the existing CRM platform, leveraging emerging technologies and best practices to improve user experience and business processes

4. Training and Support

• Develop training manuals and conduct training sessions for staff on effective CRM usage.
• Troubleshoot user and software errors that hinder efficient technology interactions.
• Coordinate with the IT Support team for daily troubleshooting, bug fixing, and end-user support.
• Create and maintain comprehensive documentation on processes, policies, and application configurations.

Key Requirements and Qualifications

• Bachelor’s Degree with a strong analytical and technical foundation.
• Over 5 years of experience in CRM administration, particularly with platforms such as Salesforce and Microsoft Dynamics.
• Demonstrated expertise in administering and configuring CRM systems, including the management of custom objects, workflows, validation rules, and user permissions.
• Proficiency in automating business processes, creating reports and dashboards, and conducting data analysis.
• Experience collaborating with commercial, financial, and data teams.
• Excellent communication and collaboration skills.
• Knowledge of SQL and Workbench, and familiarity with integrated tools such as Outreach and HubSpot is preferred
• Experience in health and general insurance is preferred.
• Additional certifications in CRM platforms would be an asset.

Skills & Competencies

• Proactive with a strong understanding of business operations and objectives, demonstrating the ability to drive initiatives independently.
• In-depth knowledge of CRM systems and related technologies, with experience in managing integrations and customizations across various platforms.
• Strong background in data analysis, reporting, and deriving actionable insights to inform business strategies and improve productivity.
• Familiarity with project methodologies and proven experience in managing complex, multi-stakeholder projects effectively.
• Experience working in multi-disciplinary teams, multicultural environment with the ability to engage effectively with stakeholders from various departments.
• Willingness to adapt to changing priorities and work environments, demonstrating flexibility in problem-solving and project execution.