401 Customer Success Manager jobs in the United Arab Emirates

Bayt.com's Talentera team is looking to hire a dynamic, customer-centric, and technically capable Customer Success Manager in its team.

This position will serve Talentera's clients in the UAE, and is accepting candidates from both locally in the UAE and remotely in the MENA region.

• Act as a technical liaison between the company and the client.
• Support in the day-to-day operations of the clients.
• Respond to a reported service incident, identify the cause, and initiate the incident management process.
• Prioritize incidents according to their urgency and influence on the business.
• Build long-term relationships with existing clients and identify new opportunities.
• Analyze customers’ needs and suggest upgrades/additional features to meet their requirements.
• Be in charge of post-sales support activities.
• Gather requirements, implement and deliver solutions with the best practices.
• Take ownership of critical incidents, coordinate with internal/external stakeholders, and establish effective communication between different parties for post-incident reviews.
• Develop and conduct relevant and regular technical training for all Talentera clients.
• Maintain an active and regular dialogue with the team to ensure the team’s objectives and processes are being met.
• Attend customer meetings regularly with the sales force and core team in order to outperform budget and improve processes.
• Assist in preparing materials that clearly outline the processes and systems for the career portal. The documentation will include what may be utilized for sales, sales training, and new projects.
• Invest time in studying and thinking about continuous improvement strategies.
• Continually assess progress and adequacy on all processes and procedures and suggest alternatives that may serve the products and company vision better.
• Set up, administrate, and configure Talentera solutions per client’s inputs.
• Lead workgroups, forums, and an environment for innovation and ensure the project management thereof.
• On-site support and physical meetings upon request whenever needed.

Job Description

The Role We are seeking a highly skilled Customer Success Manager to deliver high-impact onboarding experiences and guide clients through a strategic customer journey to ensure adoption, engagement, and long-term value of our products.

It involves managing a diverse client portfolio, proactively addressing challenges, and aligning solutions with business objectives. The ideal candidate will also serve as a client advocate, leveraging data insights and collaborating cross-functionally to drive customer success and retention.

What You ll Be Doing

• Client Onboarding & Relationship Management: Deliver engaging, high-impact onboarding experiences that position MEED Projects as a strategic partner from day one. Understand clients business objectives and success metrics to align solutions effectively.
• Customer Journey Ownership: Lead clients through a defined and strategic customer journey, providing guidance at key milestones to drive adoption, engagement, and satisfaction.
• Client Portfolio Management: Manage a large volume of diverse clients with efficiency and care. Prioritize client touchpoints based on engagement, risk, and opportunity indicators.
• Proactive & Solution-Oriented Support: Anticipate client challenges before they arise. Provide solutions that are tailored to business needs, rather than reactive fixes, ensuring long-term value and retention.
• Insights & Reporting: Regularly analyze customer usage data, engagement trends, and success metrics to surface insights that guide client conversations and influence internal strategies.
• Advocacy & Cross-Functional Collaboration: Serve as the voice of the customer within MEED, partnering with internal teams (analysts, editorial, research) to ensure the delivery of timely, industry-specific insights and tailored support.

Technical Experience What we re looking for:

• Proven experience in a Customer Success, Account Management, or Client Services role, preferably in a SaaS or B2B environment
• Experience managing a high volume of client accounts with diverse needs and expectations
• Strong understanding of the customer journey, with a focus on driving proactive engagement and measurable outcomes
• Excellent relationship-building, communication, and presentation skills
• Strong organizational and time management abilities; able to prioritize effectively across a portfolio
• Confidence in analyzing data and translating insights into client value
• Familiarity with SaaS platforms and/or digital tools in a client-facing context
• Bachelor s degree or equivalent professional experience
• Experience within the Construction industry is preferred
• Fluency in Arabic is strongly preferred

Skills

• Strategic thinking and consultative mindset
• Comfortable presenting to both small and large audiences
• Stakeholder management experience
• Strong storytelling skills with data
• Customer-centric with a solution-first approach

We are seeking a driven and experienced
Customer Success Manager (EOR Business)
to manage and guide our HR service delivery team within the
Employee of Record (EOR)
function. Based in Abu Dhabi, this role is critical in ensuring seamless HR operations and client satisfaction across our EOR portfolio. The ideal candidate will possess a strong foundation in HR practices, a deep understanding of UAE labor law, and proven leadership abilities in a client-facing environment.

Key Responsibilities:

Team Leadership & Service Oversight:

• Lead, mentor, and support a team of HR professionals responsible for servicing EOR clients.
• Allocate workloads, monitor performance, and ensure SLAs and quality benchmarks are consistently met.
• Conduct team meetings, performance appraisals, and training to build capabilities and engagement.

Client Relationship Management:

• Act as the primary escalation point for client HR concerns and service-related issues.
• Develop strong, long-term relationships with clients by understanding their HR needs and aligning internal service delivery accordingly.
• Partner with the business development team during client onboarding, proposals, and renewals.

HR Compliance & Documentation:

• Oversee the drafting, review, and execution of employment contracts, amendments, and HR-related agreements.
• Ensure all documentation and HR processes comply with UAE labor laws and internal policies.
• Monitor regulatory changes and guide the team to maintain ongoing compliance.

Employee Relations & Advisory:

• Provide guidance on employee relations issues including grievances, disciplinary actions, and conflict resolution.
• Support investigations into HR issues and recommend appropriate actions in line with policies and labor laws.
• Coach internal team members and client stakeholders on best practices in people management.

Operational Excellence & Reporting:

• Drive operational efficiency by optimizing HR workflows and EOR service models.
• Oversee accurate and timely processing of payroll, benefits, onboarding/offboarding, and record-keeping.
• Prepare and present regular reports on team productivity, client satisfaction, and compliance status to leadership.

Qualifications:

• Bachelor's degree in Human Resources, Business Administration, or related field.
• Minimum 8-10 years of HR experience, with at least 3-4 years in a supervisory or client-facing role.
• Strong command of UAE employment laws, HR policies, and EOR business models.
• Excellent interpersonal, communication, and problem-solving skills.
• Proficiency in HRIS systems, Microsoft Office, and payroll/benefits platforms.

Preferred:

• Professional HR certification (e.g., CIPD, SHRM).
• Prior experience in an EOR, PEO, or HR outsourcing firm.

Role Overview

We are looking for a 
Customer Success Manager (CSM)

with strong technical expertise in cybersecurity to join our team in the UAE.

The ideal candidate will combine customer-facing skills with extensive technical knowledge, ensuring that our clients maximize the value of our MDR and cybersecurity services.

This role will work closely with enterprise clients, guiding them through onboarding, adoption, and ongoing success with Coordinates' platform and services.

Key Responsibilities

• Serve as the primary point of contact for assigned customers, driving engagement and satisfaction.
• Manage onboarding management and ensure seamless adoption of Coordinates' MDR platform and services.
• Translate technical insights into business value for client stakeholders.
• Proactively monitor customer environments, identify risks, and recommend improvements.
• Drive customer renewals, retention, and growth opportunities.
• Conduct regular business reviews, presenting security insights, KPIs, and ROI metrics.

Requirements

• Must be currently based in the UAE.
• Bachelor's degree in Computer Science, Information Security, or related field.
• 5+ years' experience in 
  cybersecurity, SOC, or MDR environments.
• Strong understanding of SIEM, EDR, SOAR, and modern security technologies.
• Hands-on technical knowledge of threat detection, incident response, and security frameworks.
• Proven track record in customer success, technical account management, or pre-sales in cybersecurity.
• Exceptional communication and relationship-building skills.
• Ability to work independently in a fast-paced, high-growth environment.
• Arabic language skills are a plus.

What We Offer

• Competitive salary and performance-based incentives.
• Opportunity to work with cutting-edge MDR technology in a hyper-growth company.
• Career growth and professional development opportunities.
• Dynamic, collaborative, and innovative work culture.

The Customer Success Manager will work with a high performing team of customer-centric professionals, and is expected to own the entire relationship with their assigned customers; seeing to their onboarding, implementation, training, adoption, retention, and satisfaction. You will anticipate and fix issues before they happen, and are best at proactively looking out for our customers' businesses and suggesting new and innovative ways to keep them succeeding as they use Qashio. In this role, you will regularly collaborate and communicate with peers in your internal team plus teams in Customer Service, Product, Support and Sales to drive results.

Responsibilities

• Serving as day-to-day contact for assigned accounts, building trust and rapport while identifying areas of opportunity.
• Reviewing customer journeys to help them overcome issues and achieve their goals while consistently receiving the necessary attention and support.
• Implementing strategies to expand accounts, increase retention, solve issues and drive satisfaction for customers.
• Offering product solutions to customers' pain points and finding opportunities to expand the business by maintaining healthy customer relationships.
• Serving as trusted and strategic advisor to customers in order to accurately forecast their needs and provide the best solutions and/or suggest product features.
• Efficiently and regularly checking in with customers to ensure they are consistently engaging with Qashio's features and solutions and keeping such benefits top of mind.
• Maintaining collaboration and open communication between relevant internal and external teams to achieve targets.
• Supplying and updating customer success metrics and data as directed.
• Driving functional integration between Qashio and clients' ERP systems.

Requirements

• 4+ years of experience in B2B SaaS customer success, account management, product management or a strategic consulting organization.
• Strong skills in verbal and written communications, strategic planning and project management.
• Demonstrated experience and a passion for FinTech, has a good understanding of accounting software and expense management systems.
• Experience using customer success software, CRM software, Microsoft Office and Google Workspace suites.
• A bachelor's or postgraduate degree in business or related fields would be a plus.
• Relationship management skills and a can-do attitude when presented with challenges.

As a Customer Success Manager, you will play a crucial role in driving adoption, identifying expansion opportunities, and ensuring renewal for our Commercial Airline customers within Digital Aviation Services. You will be working across Digital Aviation Solutions (DAS) product offerings, which include:

• Flight Operations Solutions: These products and services span across an Airlines Operation Control Center (OCC) and include Crew Scheduling, Flight Planning, Crew Tracking, and Operations Control.

• Flight Deck Solutions: These products and services are primarily used by Pilots and Electronic Flight Bag (EFB) Administrators. Examples include EFB applications, Flight Deck Pro, EFB Tools, Navigation, and Charting solutions.

We are committed to creating an inclusive and growth-oriented environment for all our team members. Join us and discover your future with Boeing.

u>Position Responsibilities:

• Keep the Customer viewpoint in the forefront of every discussion Our customers (and what is best for them) comes first
• Understand and be able to incorporate the functions of the Customer Success Team(s) into workflows
• Excellent leadership, communication & interpersonal skills
• Demonstrated ability to manage multiple priorities & complex projects simultaneously
• Proven problem solving & decision making abilities

• Ability to influence & build relationships with stakeholders at all levels Reporting out on progress will be vital

• Build strong business relationships with all key stakeholders including users and business owners.

• Create a comprehensive Adoption Plan aligned with industry best practices tailored to the specific solution purchased, customer KPIs, identified value drivers, metrics to be tracked, and inputs for Customer Health Score.
• Measure customer value by correlating adoption metrics with customer KPIs.
• Mitigate churn and drive recurring revenue growth.
• Maintain a 360-degree view of overall customer health, ongoing engagements, and issues.
• Foster internal partnerships with Go to Market team (e.g. Sales Directors, Technical Sellers, Premium Support, and Solution Consultants) for assigned accounts.
• Foster & drive client communications - Develop tailored, regular communication plans for assigned customers that includes.
• Regular touchpoints with end users
• Track feature utilization
• Participate in Business Review activities driven by the Customer Success Manager & Sales Director.
• Periodic reports and updates for key executives
• Proactively identify & conduct expansion plays (Cross Sell, Upsell) that will provide additional value to assigned customers, referring & collaborating with sales on complex leads.
• Participate in Renewal plays.
• Offer customer/market feedback to Boeing's offer managers, services offer managers, and product managers.

Key Skills:

• Relationship Management: Builds strong relationships with both end user communities and economic buying centers they represent.
• Communications: Demonstrates executive-level communication, consultation, and presentation skills.

• Results Oriented: Relentless in ensuring the customer fully adopts the DAS solution and achieves their desired business outcome.

• Issue Management: Proactively identifies, escalates, and resolves issues in a way that builds customer trust over time.

• Team Player: Works closely with other customer-facing roles to ensure customer satisfaction and positive DAS relationship.

u>Basic Qualifications (Required Skills/Experience):

• 3+ years of experience in a customer success role within a SaaS environment
• Ability to align customers' business processes with product capabilities.
• Expertise in customer management, negotiation, and conflict resolution.
• Strong written and verbal communication skills, with the ability to tailor messages to end-users and executives.

u>Preferred Qualifications (Desired Skills/Experience):

• 5 -7 years previous experience in a customer success role within a SaaS environment.
• Previous experience in airline operations and a solid understanding of aviation concepts.
• Previous experience in an Airline OCC, Maintenance, and/or Flight Operations environments.
• Previous experience in sales, negotiating terms and conditions for multi-year and multi-product contracts.
• Experience with TSIA concepts and best practices.
• Experience applying adoption and renewal methodologies to optimize the customer engagement model.
• Previous experience in international business and/or multi-cultural environments.

The Customer Success Manager will work with a high performing team of customer-centric professionals, and is expected to own the entire relationship with their assigned customers; seeing to their onboarding, implementation, training, adoption, retention, and satisfaction. You will anticipate and fix issues before they happen, and are best at proactively looking out for our customers' businesses and suggesting new and innovative ways to keep them succeeding as they use Qashio. In this role, you will regularly collaborate and communicate with peers in your internal team plus teams in Customer Service, Product, Support and Sales to drive results.

Responsibilities

• Serving as day-to-day contact for assigned accounts, building trust and rapport while identifying areas of opportunity.
• Reviewing customer journeys to help them overcome issues and achieve their goals while consistently receiving the necessary attention and support.
• Implementing strategies to expand accounts, increase retention, solve issues and drive satisfaction for customers.
• Offering product solutions to customers' pain points and finding opportunities to expand the business by maintaining healthy customer relationships.
• Serving as trusted and strategic advisor to customers in order to accurately forecast their needs and provide the best solutions and/or suggest product features.
• Efficiently and regularly checking in with customers to ensure they are consistently engaging with Qashio's features and solutions and keeping such benefits top of mind.
• Maintaining collaboration and open communication between relevant internal and external teams to achieve targets.
• Supplying and updating customer success metrics and data as directed.
• Driving functional integration between Qashio and clients' ERP systems.

Qualifications

• 4+ years of experience in B2B SaaS customer success, account management, product management or a strategic consulting organization.
• Arabic speaker with proficiency in English.
• Strong skills in verbal and written communications, strategic planning and project management.
• Demonstrated experience and a passion for FinTech, has a good understanding of accounting software and expense management systems.
• Experience using customer success software, CRM software, Microsoft Office and Google Workspace suites.
• A bachelor's or postgraduate degree in business or related fields would be a plus.
• Relationship management skills and a can-do attitude when presented with challenges.

Job Description

The Customer Success Manager for the Oil & Gas industry plays a crucial role in ensuring that clients in this sector receive the most value from their engagements with our company. This position requires a deep understanding of the oil and gas industry, along with the ability to foster strong relationships with key stakeholders. The Customer Success Manager will work closely with clients to understand their needs, address their challenges, and implement solutions that enhance their experience and outcomes. A strong focus on customer satisfaction, account management, and project management is essential. The ideal candidate possesses excellent communication and problem-solving skills, adaptability to industry changes, and a proactive approach to driving customer success.

Responsibilities

• Develop and maintain strong, long-term relationships with key clients in the oil and gas sector.
• Act as the primary point of contact for all customer success-related queries and support.
• Understand clients business needs and objectives to align services and products accordingly.
• Oversee customer onboarding process to ensure a seamless start with the company s solutions.
• Monitor customer satisfaction levels regularly and implement improvement initiatives as required.
• Provide insights and recommendations to clients for maximizing their use of our solutions and services.
• Collaborate with sales and marketing teams to ensure client needs are met effectively.
• Conduct regular reviews and feedback sessions with clients to identify areas for growth.
• Utilize data and analytics to tailor solutions and strategies for individual client needs.
• Manage project timelines and deliverables ensuring all client commitments are met.
• Identify and foster opportunities for customer advocacy and case studies.
• Stay up-to-date with industry trends to better serve and advise clients.

Requirements

• Bachelor s degree in Business, Marketing, or a related field is essential.
• Minimum of 5 years experience in a customer success or account management role.
• Previous experience within the oil and gas industry preferred but not mandatory.
• Strong project management skills with a track record of managing multiple accounts.
• Excellent communication and interpersonal skills to foster client relationships.
• Proven ability to manage conflicting priorities in a fast-paced environment.
• Demonstrated analytical skills to assess client data and implement relevant solutions.

ZeroFox seeks a Customer Success Manager (CSM) to build and maintain post-sales relationships with various customers of diverse industries and sizes. CMS's drive value by serving as trusted technical advisor and support-contact who are an aligned resource with ZeroFox customers. CSM's exceed customer expectations by proactively updating customers' platforms, creating reporting that clearly shows their solutions' effectiveness, providing ongoing education and advocating for their needs. CSM's work with customers to define business and technical requirements, while supporting the product and services team in defining scope of work. The successful applicant will need to nurture relationships, both internally and externally, provide amicable customer solutions, and be technically competent on the ZeroFox SaaS platform. Technically- and business-minded Customer Success Managers, Technical Account Managers, Project Managers, Business Analysts, Systems /or Software Developers, or candidates with experience with setup and delivery of similar SaaS products, will be given priority consideration.

Role And Responsibilities

• Effectively partner with a broad range of customers, focusing on delivering consistent, high-quality engagement and ensuring success for customers of various industries and sizes
• Build effective curated customer experiences with the ZeroFox platform and larger operating environment
• Execute and refine scalable enablement programs, including building customer champions and engaging with various customers, assets and programs
• Provide advice and guidance as a subject matter expert to ensure successful ongoing usage of and value from the ZeroFox platform configuration
• Act as a liaison with technical support leads for all requests for new platform configuration and changes to use cases within the customer environment
• Design and develop innovative solutions to customer requirements using ZeroFox's platform and/or integrations to customer technologies, including API-based integrations
• Deliver web-based training to user groups to support organizational adoption
• Conduct discovery and education activities to identify opportunities for ZeroFox usage across organizational functions and processes
• Serve as a frontline technical resource for "best practice" and informal customer questions
• Initiate engagement with other ZeroFox resources when needed as a customer advocate to ensure speedy resolution of customer issues
• Engage with ZeroFox internal organizations including Product, Customer Operations, Services, etc. to streamline customer experiences and product enhancements, particularly by identifying trends across customers
• Maintain current functional and technical knowledge of ZeroFox service options
• Help to document best practices in developing and using ZeroFox solutions
• Conduct efficient, targeted, and impactful consultations, identifying key customer needs and tailoring solutions to their business goals; in turn driving adoption, maturity and growth

Requirements

• Experience in a related function, typically obtained in 3+ years
• Experience with SaaS-based platform configuration and maintenance for multiple customers simultaneously
• Direct customer advocacy and engagement experience in post-sales or professional services functions in Fortune 1000, mid-tier, and/or start-up companies
• Successful management of customer support engagements to completion with high levels of customer satisfaction
• Excellent analytical skills & problem-solving skills, combined with the ability to provide quick resolution to problems
• Exceptional verbal and written organizational, presentation, and communication skills
• Customer service orientation and belief in teamwork, collaboration, adaptability and initiative
• Demonstrable success in thinking strategically, executing tactically while providing consistent and high levels of customer satisfaction and retention in a fast-paced environment
• Competitiveness & competitive awareness
• Proficiency in explaining strengths & vulnerabilities
• Willingness to travel as required based on customer and business need

Desired Qualifications And Skills

• Knowledge of data analytics, dashboards, and reporting
• Written and spoken fluency in English and Arabic languages
• Skill with various workflow tools: JIRA, SQL, SalesForce, Google Apps, Zendesk
• Bachelor's or Graduate degree, preferably in Computer Science, Information Systems, Cyber, or other similar background
• Certifications: CISSP, CISA, Security+
• Propensity to thrive on change and general dissatisfaction with the "status quo" founded on the belief that great is better than good
• Past experience working in customer success, technical support, configuration and / or training capacity

Benefits

• Competitive compensation
• Community-driven culture with employee events
• Respectful and nourishing work environment, where every opinion is heard and everyone is encouraged to be an active part of the organizational culture

About Us
ZeroFox is on a mission to make the internet safer for all. Innovation is at our core - we are relentless in the pursuit of finding new ways to disrupt external cyber threats on the surface, deep, and dark web. ZeroFox offers the only unified cybersecurity platform combining advanced AI analytics, digital risk and privacy protection, full-spectrum threat intelligence, and a robust portfolio of breach, incident and takedown response capabilities to protect customers from growing threats across the external attack surface. It's a great time to join us in the Fox Den - with fresh private equity funding, expanding investments in AI, a people-first culture, and centers of excellence around the world, we're growing like never before. If you're looking for a mission-oriented, customer-focused, collaborative team and ready to take the fight to the adversary, apply to join us in the Den today.

Equal Opportunity
We aim to build a team that represents a variety of backgrounds, perspectives, and skills. We embrace inclusion and ensure equal employment opportunity without discrimination or harassment based on race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, military or veteran status, or any other personal characteristic.