92 Customer Success Manager jobs in the United Arab Emirates

We are an AI-powered expense management platform designed to simplify finance for businesses in the Middle East, helping them save both time and money. Our platform offers everything businesses need to manage and control their expenses in one place, including smart corporate cards, AI-powered automation and insights, streamlined accounting, and centralized dashboards.

Since 2022, over 800 businesses in the UAE—from startups to enterprises like Al Barari, Rove, Rivoli, Punjab National Bank, and CarSwitch—have used Alaan to control their spending and reduce costs. Together, our customers have saved over AED 100 million using Alaan.

As a Customer Success Manager at Alaan, you will be the strategic link between our company and a diverse portfolio of high-value clients, working proactively to help them achieve success through our platform. You’ll serve as a trusted advisor, managing client relationships from onboarding to long-term partnership, ensuring their goals are met, and enhancing their experience with our product. Your expertise will drive client satisfaction, loyalty, and growth in a fast-paced, start-up environment.

• Account Management - Successfully manage a portfolio of customers and prioritize amidst multiple competing priorities, escalations, and deadlines.
• Continuous Learning and Development - Develop a deep understanding of a client’s business, brand, industry, and its consumers. Apply domain/technical knowledge of the platform, best practices, and customer insights to remove blockers and proactively support customers.
• Vigilance and Awareness - Proactively track accounts to identify early warning signs of churn risk, establish internal action plans to address customer concerns and work proactively to eliminate that risk.
• Product Development - Act as an advocate for the client and bring back structured requests or feedback to the Product team and work with the product team to be one of the key contributors to define client requirements, features and improvements.
• A Constant Air of Improvement - Establish and improve service procedures, policies and standards through best practices while keeping accurate records and document customer service actions and discussions.
• Ownership - Take responsibility for positively building client relationships over time as their go-to trusted advisor.

What we are looking for

• 3+ years of proven successful experience as a Customer Success Manager in B2B SaaS / analytics.
• Proven track record - Of high-value solution client success experiences with enterprise clients from a range of industries. Experience in supporting long term, recurring revenue programmes or equivalent.
• Ownership - Ability to multi-task and independently handle tasks without any follow-ups.
• Problem Solver – You are a natural problem solver and trusted adviser to clients, never shy of presenting a point of view to deliver on client objectives. Ability to negotiate with win-win outcomes.
• Passion for Business Optimization – You have an interest in new technologies and in the power of data and insights as foundations for business growth. You also have a working knowledge of customer service software, databases and tools.
• Cognitive Intelligence – You can think on your feet, seeing all the angles to best position our platform to best fit a client’s needs.
• Client Empathy – You’ll be building deep, trusting relationships.
• Communication Skills - Excellent verbal, written, and presentation skills in English.
• Positivity – You’ve got the charisma, but not the ego, to make a good impression with a collaborative mindset.
• Curiosity - You’re interested in learning more about the industry and show an outstanding curiosity towards the client base.
• Start-up Attitude – You’re comfortable in a rapidly changing environment, working with limited resources, and delivering high-quality work at the speed which is necessary for successful business growth.
• Knowledge - Accounting and Finance processes is a strong plus.

What's in it for you

• Thrive in a flexible hybrid culture with ample work-life balance.
• Competitive salary and equity
• Contribute to building the Middle East’s most beloved fintech brand from the ground up.
• Benefit from a role with significant ownership and accountability.
• Participate in exciting offsite events.
• Enjoy additional perks like travel allowances, gym memberships, and more.

- Serve as the primary point of contact for new customers throughout their onboarding process, ensuring a smooth and timely transition to using our software.

- Conduct thorough assessments of the customers' needs and goals to improve and streamline our onboarding process.

- Collaborate with cross-functional teams including sales, customer success, and product to gather relevant information regarding the customers' journey and experience, ensuring more streamlined handovers.

- Coordinate and facilitate onboarding activities with our customers (e.g., account setup).

- Take a proactive approach to onboarding by asking questions to understand their goals, concerns, and expectations.

- Act as a trusted advisor to the customer, offering recommendations and data-driven insights to optimize their experience.

- Serve as the primary point of contact for new customers throughout their onboarding process, ensuring a smooth and timely transition to using our software.

- Conduct thorough assessments of the customers' needs and goals to improve and streamline our onboarding process.

- Collaborate with cross-functional teams including sales, customer success, and product to gather relevant information regarding the customers' journey and experience, ensuring more streamlined handovers.

- Coordinate and facilitate onboarding activities with our customers (e.g., account setup).

- Take a proactive approach to onboarding by asking questions to understand their goals, concerns, and expectations.

- Act as a trusted advisor to the customer, offering recommendations and data-driven insights to optimize their experience.

• Enthusiastic
• Super organized with great attention to detail
• Excellent communication and interpersonal skills
• Collaborative and willing to learn
• Thrives in a customer-centric environment
• Comfortable working independently and remotely, as well as collaboratively

Disclaimer: Naukrigulf.com is only a platform to connect jobseekers and employers. Applicants are advised to research the legitimacy of the prospective employer independently. We do NOT endorse any requests for money payments and strictly advise against sharing personal or bank-related information. For more security tips, please visit Security Advice. If you suspect any fraud or malpractice, email us at

About the Team

The Customer Success Team is part of DoorDash's In-Store Business Unit and serves as the heartbeat of our customers.

We are a diverse, global team working to help our customers meet their business goals through creative problem-solving, data and deep product knowledge, always with a customer centric approach.

Our team is a group of empathetic relationship builders, curious minds, doers, thinkers, strategizers, and friendly humans who are passionate about supporting the hospitality industry.

About the Role

We are looking for a Customer Success Manager to help secure the long-term success of our customers by providing support throughout their entire life cycle including deployment, training, and adoption.

This role is essential in ensuring that our clients are provided with a world-class experience and opportunities to further develop their business.

Through meaningful experiences and innovative technology solutions, we strive to empower restaurant and hospitality operators to deliver world-class guest experiences and help their businesses to thrive.

You're excited about this opportunity because you will.

Manage your book of business ensuring strong customer health and adoption.

Achieve gross-and-net retention revenue targets while identifying upsell opportunities to pass to our account development teams.

Develop success plans to ensure customer objectives are achieved.

Build strong, long-lasting relationships and become a trusted advisor with key stakeholders and executive sponsors.

Maintain data integrity to track key metrics, specifically ROI.

Analyze your findings and make recommendations to optimize for maximum revenue.

Become an expert on the SevenRooms platform.

Provide technical and business solutions while assisting with product adoption and optimization.

Work seamlessly with various teams across SevenRooms.

Ensure we're delivering quality and thoughtful products to our clients through effective collaboration.

We're excited about you because.

You have 4+ years of experience working in a Customer Success or Account Management role with excellent verbal and written communications skills

You have demonstrated ability to communicate, present, and influence credibly and effectively at all levels of the organization, including executive and C-level

You have experience building and implementing systems and processes for internal communication with proven ability to manage multiple projects

You possess strong attention to detail while maintaining the ability to see the big picture and strategic objectives

You are passionate about helping customers succeed and have a natural curiosity for understanding business challenges and solving problems

About SevenRooms

In 2011, Joel Montaniel, Allison Page, and Kinesh Patel founded SevenRooms after noticing that hospitality operators were missing a critical ingredient in the systems they were using to run their business : guest data.

What began as a mission to help restaurants better understand and serve their guests evolved into a powerful platform used by merchants around the world.

With best-in-class tools for marketing, operations, and guest experience — all deeply integrated with its industry-leading CRM — SevenRooms empowers operators to drive revenue, streamline operations, and deliver experiences that keep guests coming back.

In 2025, DoorDash acquired SevenRooms to strengthen its in-store strategy and expand its merchant-first offerings.

The combination brings together DoorDash's scale, reach, and digital innovation with SevenRooms' in-store capabilities to support hospitality businesses across every channel — from discovery and delivery to on-premise dining.

As DoorDash builds out its in-store capabilities, SevenRooms plays a central role in enabling merchants to grow their businesses and connect more meaningfully with guests, whether they're ordering online or dining in.

This move reflects DoorDash's broader commitment to empowering local businesses, fostering stronger connections between consumers and the places they love, and building technology that meets merchants — and their customers — wherever they are.

At F5, we strive to bring a better digital world to life. Our teams empower organizations across the globe to create secure and efficient applications that enhance our digital experiences. We are passionate about cybersecurity, from protecting consumers from fraud to enabling companies to innovate.

Everything we do centers around people. We focus on improving the lives of our customers and their users, and we prioritize a diverse F5 community where everyone can thrive.

Customer Success is vital to our long-term success. Our Customer Success Managers (CSMs) are trusted advisors who guide customers from sale through onboarding, project success, adoption, and renewals. CSMs work closely with internal teams to provide strategic insights, enhance customer use of F5 solutions, and identify opportunities for expansion.

This role requires technical experience in the industry, including knowledge of BIGIP, NGINX, or similar technologies like load balancers, application delivery, security, and cloud networking. The CSM will help customers maximize their investments, ensure adoption of F5 solutions, and promote successful business outcomes.

We seek dynamic, goal-driven CSMs who excel at adapting strategies to meet changing customer needs. They will keep customers engaged, guide them to achieve their goals, and ensure they realize the value of their F5 investment.

• Maximize customer value by utilizing licenses, adopting new use cases, and achieving strategic outcomes.
• Guide customers through onboarding, deployment, upgrades, and adoption of BIGIP, NGINX, and hybrid/multicloud environments.
• Increase renewals, reduce churn, and drive growth through advocacy and references.
• Promote resources and communities for efficient product use and engagement.
• Act as a trusted advisor, addressing improvement requests and resolving issues.

• Partner with account teams and stakeholders to develop strategies, overcome pain points, and create success plans.
• Support cloud and multicloud strategies, aligning with business goals.
• Manage relationships to streamline onboarding, training, and renewals, and identify upsell opportunities.
• Maintain accurate records in CRM, documenting objectives and success metrics.
• Advocate for customers within sales, product, and support teams.

• Identify engagement opportunities and deliver tailored success plans.
• Use customer data to develop growth and renewal strategies.
• Leverage expertise in BIGIP, NGINX, and cloud solutions to address challenges.

• Create measurable success plans based on customer data and provide feedback to product teams.
• Contribute to tools, systems, and best practices in Customer Success.
• Perform duties aligned with company ethics and policies.

• Experience in customer-facing roles in technology, with proficiency in BIGIP, NGINX, and multicloud solutions.
• Ability to simplify complex technical and business concepts.
• Proven relationship-building and revenue-driving skills.
• Strong communication, presentation, and problem-solving skills.
• Resilience, time management, and focus on delivery.
• Willingness to travel up to 25%, including occasional international trips.

• 5+ years in Customer Success or related roles, with a Bachelor's degree, or 5+ years with a Master's degree.
• Degree in Computing, Business, Information Technology, or equivalent experience preferred.
• Deep understanding of BIGIP, NGINX, or similar technologies like load balancing, application delivery, security, or cloud networking.
• Fluent in written and spoken Arabic; fluency in English is a plus.

The job description provides a general overview of responsibilities and requirements, which may evolve over time.

Please note: F5 contacts candidates via official email addresses (@f5.com) or automated notifications from Workday.

F5 is committed to equal employment opportunity, welcoming applicants regardless of race, religion, gender, age, disability, or other protected categories. We offer accommodations for candidates upon request.

Required Experience: Manager

Join to apply for the Customer Success Manager role at Brain Co.

Join to apply for the Customer Success Manager role at Brain Co.

About Brain Co.

Brain Co. is at the leading edge of productionizing artificial intelligence for real world problems, propelling advancements and shaping the future with pioneering work. Our mission is to ensure that the transformative powers and automation of AI are applied to real world problems in various governments where manual work is still dominant. We are seeking visionary AI/ML Engineers with experience in GenAI and ML modeling, where you will convert groundbreaking research into real-world applications that revolutionize industries, boost human creativity, and address complex challenges.

About Brain Co.

Brain Co. is at the leading edge of productionizing artificial intelligence for real world problems, propelling advancements and shaping the future with pioneering work. Our mission is to ensure that the transformative powers and automation of AI are applied to real world problems in various governments where manual work is still dominant. We are seeking visionary AI/ML Engineers with experience in GenAI and ML modeling, where you will convert groundbreaking research into real-world applications that revolutionize industries, boost human creativity, and address complex challenges.

About The Role

We're seeking a Customer Success Manager to join our growing team in the UAE. In this role, you'll work at the intersection of AI product delivery and customer engagement — helping define, shape, and drive AI-powered solutions that address mission-critical challenges in finance, energy, and government sectors.

You'll collaborate closely with data scientists, engineers, and senior stakeholders to translate complex business needs into actionable technical solutions. As the voice of the customer, you'll lead agile delivery cycles, ensure high-quality outcomes, and foster long-term relationships built on trust and impact.

Key Responsibilities

• Define & Prioritize Features: Work with customers to identify high-impact problems and define AI-driven product features to address them.
• Translate Business Needs: Convert customer requirements into clear technical specifications and use cases for internal teams.
• Lead Agile Delivery: Oversee agile sprints and project timelines, ensuring timely and high-quality solution delivery.
• Drive Adoption: Travel regionally to engage with users, onboard stakeholders, and gather direct product feedback for continuous improvement.
• Collaborate Cross-Functionally: Serve as the bridge between customers and internal teams including data scientists, engineers, and product leads.
• Act as Customer Champion: Build trusted relationships and ensure the long-term success of deployed solutions.
  
  

• Experience:
• 3-5 years in customer success, product management, delivery consulting, or technical account management.
• Experience at top-tier product or consulting organizations (e.g., Palantir, Google, Amazon, BCG, McKinsey, etc.)
• Technical Fluency:
• Strong understanding of AI/ML concepts, data workflows, and model deployment processes.
• Ability to discuss and assess technical trade-offs with engineering teams.
• Communication & Relationship Skills:
• Proven ability to build rapport and trust with enterprise customers and senior stakeholders.
• Excellent written and verbal communication, including the ability to simplify technical details for non-technical audiences.
• Execution & Ownership:
• Hands-on mindset with a bias for action and a strong sense of ownership.
• Experience managing agile product or project delivery cycles.
• Mobility:
• Willingness to travel within the region to meet customers and oversee deployments on-site.
  
Why Join Us?
• Work on transformative AI projects with high-impact clients.
• Join a collaborative, mission-driven team at the forefront of applied machine learning.
• Operate in a fast-paced, agile environment with real-world outcomes.
Seniority level
• Seniority level Mid-Senior level
Employment type
• Employment type Full-time
Job function
• Job function Other
• Industries Software Development

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Senior Consultant / Customer Success Manager (AI) Founding Sales & Customer Success Manager Technical Customer Success Manager - Automotive Customer Success Manager - Application Development & Integration

Dubai, Dubai, United Arab Emirates 1 year ago

Senior Customer Solutions Engineer - Dubai Strategic Enterprise Account Executive – UAE Project / Customer Success Manager, VSS – Dubai Based Category Specialist - Fruits & Vegetables Sales Manager with 2 years Developer experience

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Introduction

A Customer Success Manager (CSM) career in IBM means a career where you're helping clients fully realise the value of their existing IBM products, whilst growing their adoption of next-generation technologies from across IBM's wider portfolio. It means being a trusted strategic advisor to some of the world's most transformational enterprises and culturally influential brands, as they rely on your expertise and our technology to solve some of their hardest problems.

Excellent onboarding and an industry leading learning culture will set you up for positive impact and success, whilst ongoing development will advance your career through an upward trajectory. Our sales environment is collaborative and experiential. Part of a team, you'll be surrounded by bright minds and keen co-creators - always willing to help and be helped - as you apply passion to work that will have a positive impact to the world around us.

Your role and responsibilities

A Customer Success Manager opportunity in IBM might be different to what you're used to. In addition to the people and commercial skills often associated with this position, an IBM CSM is also an Architect. Someone with a deep understanding of technical complexities. A person who can quickly understand clients' hard-to-understand technology issue and communicate them back in an easy-to-understand way.

With deep roots in a hands-on technological background, and through different communication techniques, you'll be able to showcase IBM solutions. Using excellent communication, you'll articulate their compatibilities with a client's stack via use-case identification, solution architecture design, and MVP builds.

With technical expertise and a consultative style, you'll quickly build credibility as a trusted advisor at all levels. To drive expansion and renewal growth, you'll guide IT executives through the changes needed to realise the full value of expanding their adoption of IBM's products.

Your primary responsibilities will include:

• Understanding Client's Challenges and Building Trust: Understand clients' primary challenges and establish yourself as a trusted technical expert for their migration, deployment, and adoption of Hybrid Cloud and AI Growth offerings.

• Facilitating Use Case Exploration and Business Framing: Lead use case exploration and business framing workshops, develop client value realization models.

• Leading Persuasive Technical Conversations: Lead technical discussions that persuade clients to act based on their requirements and the value provided by IBM's solutions.

• Creating Post-Deployment Customer Success Plans: Develop post-deployment customer success plans aimed at continually increasing post-launch, active user adoption of IBM's products.

Required technical and professional expertise

• Proven Technical Expertise in Complex Technology Sales: Demonstrated track record as a technical expert (e.g., Engineer or equivalent) in successfully closed Technology sales cycles.

• Hands-On Experience in Technology Domains: A previous background with hands-on practical experience in one of the following areas: Cloud, Data and AI, Automation, Integration or Security, enabling rapid establishment of credible trust with client stakeholders.

• Effective Communication and Relationship Building: Demonstrable success in communicating and personal relationship development at all levels, from engineers to CIOs.

• Self-Motivation and Problem-Solving Aptitude: A natural inclination toward self-motivation and initiative, in addition to the ability to navigate data and people to find answers and present solutions.

Preferred technical and professional experience

• Broad Technology Solution Expertise: Proven experience working with Integration products including iPaaS, API Management, Integration and API Security.

• Sales Experience in Software and Cloud: Demonstrated experience in software and Cloud sales, encompassing software, SaaS, IaaS, PaaS, and Cloud solutions.

IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

At F5, we strive to bring a better digital world to life. Our teams empower organizations across the globe to create, secure, and run applications that enhance how we experience our evolving digital world. We are passionate about cybersecurity, from protecting consumers from fraud to enabling companies to focus on innovation.

Everything we do centers around people. That means we obsess over how to make the lives of our customers, and their customers, better. And it means we prioritize a diverse F5 community where each individual can thrive.

Position Summary

Customer Success is integral to our long-term success as a company. Our Customer Success Managers (CSMs) are trusted advisors, guiding customers from the point of sale through onboarding, project success, adoption, and renewals. CSMs collaborate closely with internal F5 teams to provide strategic insights, enhance customer use of F5 solutions, and identify opportunities for expanding product adoption.

This role requires a level of technical experience within the industry. Including working knowledge of BIG-IP, NGINX, or with experience in similar technologies like load balancers, application delivery, application security and cloud networking. The CSM will help customers maximize the value of their investment, ensure adoption of F5 solutions across their portfolios, and promote successful business outcomes.

We are looking for dynamic, goal-driven CSM who excel at adapting their strategies to meet the ever-changing needs of our customers. These professionals will act as enablers, keeping customers engaged, guiding them to achieve their desired outcomes, and ensuring they fully realize the value of their F5 investment.

As a CSM, you will play a vital role in fostering strong customer relationships, driving adoption, and advocating for customer needs across the organization. Your ability to think strategically, communicate effectively, and collaborate cross-functionally will be key to creating meaningful, measurable success for our customers. If you're passionate about empowering customers and driving long-term value, we invite you to join our team and make a significant impact.

Primary Responsibilities

Customer Success & Value Generation

• Ensure customers maximize the value of their F5 investment by fully utilizing licenses, adopting new use cases, and achieving strategic outcomes.
• Guide customers through key milestones, including onboarding, deployment, upgrades, and adoption of BIG-IP, NGINX, and hybrid/multi-cloud environments.
• Increase renewal rates, reduce churn, and drive business growth through advocacy and reference-ability.
• Promote available resources and communities to encourage efficient product utilization and engagement.
• Act as a trusted advisor, addressing improvement requests and resolving critical issues.
  
  

• Partner with account teams and internal stakeholders to develop strategies, overcome customer pain points and create success plans that drive & optimize renewals.
• Support customers' cloud and multi-cloud strategies, offering guidance and resources to align with their business goals.
• Manage relationships across teams to streamline onboarding, training, and renewal activities while identifying cross-sell and up-sell opportunities.
• Maintain accurate and consistent updates in the CRM system, documenting business objectives and success metrics.
• Advocate for customers within sales, product, and support organizations, ensuring alignment with their needs and goals.
  
  

• Drive the customer journey by identifying engagement opportunities and delivering tailored success plans.
• Use customer usage data and health indicators to develop actionable strategies for growth and renewal.
• Leverage expertise in BIG-IP, NGINX, and distributed cloud solutions to address customer challenges effectively.
  
  

• Analyze customer data to create measurable success plans and provide feedback to product teams, influencing roadmap improvements.
• Champion Customer Success by contributing to tools, systems, and best practices.
• Ensure alignment with company ethics and policies while performing additional related duties as assigned.
  
  

• Experience in a customer-facing role within the technology industry, with proficiency in BIG-IP, NGINX, cloud-based solutions, and multi-cloud environments.
• Ability to distill complex technical and business concepts into clear, actionable insights.
• Proven ability to build lasting customer relationships and drive revenue growth.
• Strong communication, presentation, and problem-solving skills with a collaborative and proactive approach.
• Resilience under pressure with excellent time management and focus on delivery.
• Availability to travel up to 25% within your home region, including occasional out of country trips.
  
  

• 5+ years of experience delivering technology and business outcomes in Customer Success or a related role, with a Bachelor's degree; or 5+ years with a Master's degree.
• Degree in Computing, Business, Information Technology, or equivalent professional experience preferred.
• Deep understanding of BIG-IP, NGINX, and/or experience in comparable technologies or solutions within the industry, such as load balancing, application delivery, security, or cloud networking platforms.
• Fluent written and verbal comminution skills in Arabic is required. Fluency in English is also extremely beneficial.
  
  

- Serve as the primary point of contact for new customers throughout their onboarding process, ensuring a smooth and timely transition to using our software.

- Conduct thorough assessments of the customers' needs and goals to improve and streamline our onboarding process.

- Collaborate with cross-functional teams including sales, customer success, and product to gather relevant information regarding the customers' journey and experience, ensuring more streamlined handovers.

- Coordinate and facilitate onboarding activities with our customers (e.g., account setup).

- Take a proactive approach to onboarding by asking questions to understand their goals, concerns, and expectations.

- Act as a trusted advisor to the customer, offering recommendations and data-driven insights to optimize their experience.

- Serve as the primary point of contact for new customers throughout their onboarding process, ensuring a smooth and timely transition to using our software.

- Conduct thorough assessments of the customers' needs and goals to improve and streamline our onboarding process.

- Collaborate with cross-functional teams including sales, customer success, and product to gather relevant information regarding the customers' journey and experience, ensuring more streamlined handovers.

- Coordinate and facilitate onboarding activities with our customers (e.g., account setup).

- Take a proactive approach to onboarding by asking questions to understand their goals, concerns, and expectations.

- Act as a trusted advisor to the customer, offering recommendations and data-driven insights to optimize their experience.

• Enthusiastic
• Super organized with great attention to detail
• Excellent communication and interpersonal skills
• Collaborative and willing to learn
• Thrives in a customer-centric environment
• Comfortable working independently and remotely, as well as collaboratively

Disclaimer: Naukrigulf.com is only a platform to connect jobseekers and employers. Applicants are advised to research the legitimacy of the prospective employer independently. We do NOT endorse any requests for money payments and strictly advise against sharing personal or bank-related information. For more security tips, please visit Security Advice. If you suspect any fraud or malpractice, email us at

Customer Success Manager – Cloudflare Integration | Dubai, UAE

Location : Dubai, UAE (Relocation supported for regional candidates)
Team : Cloudflare Integration & Cybersecurity Services
Reports to : Director of Cloudflare & Cybersecurity
Seniority Level : Mid-Level
Employment Type : Full-Time

About the Role

Brixio is seeking a Customer Success Manager (CSM) to drive our Cloudflare service delivery and client success across the Middle East. Based in Dubai (or relocating from the region), this is a highly-visible, client-facing role for someone who can confidently manage enterprise accounts, align technical delivery with business needs, and drive value throughout the post-sales lifecycle.

You will be the primary point of contact for new and strategic accounts — responsible for onboarding, project coordination, renewals, and day-to-day client relationships . The role offers autonomy, impact, and growth within a fast-moving international environment.

️ Key Responsibilities

• Customer Onboarding & Planning
• Lead and structure the onboarding process for Cloudflare services.
• Create and maintain customer success plans with measurable KPIs.
• Primary Client Interface
• Serve as the go-to contact for all client communications and service requests.
• Own the customer relationship, escalate issues when needed, and ensure client satisfaction.
• Project & Resource Coordination
• Collaborate with our technical and delivery teams across Brixio’s global offices.
• Ensure clear communication, deadlines, and successful implementation of services.
• Insights, Reporting & QBRs
• Drive performance reviews, ROI metrics, and regular reporting (including QBRs).
• Provide proactive recommendations based on usage, risk, and future opportunities.
• Retention & Growth
• Own MRR and renewal targets; support upsell/cross-sell strategies with the account team.
• Actively mitigate churn and ensure high customer health scores.

Who We're Looking For

Required Profile

• Location :
• Already in Dubai OR
• Open to relocating (must have prior Middle East experience with enterprise clients)

Experience

• 7–10 years in customer-facing roles (CSM, TAM, Post-sales, or CX) in cloud, cybersecurity, or networking
• Has managed demanding enterprise accounts (e.g., banking, telecom, public sector)
• Proven ability to drive software adoption, retention, and client success

Skills

• Strong understanding of Cloudflare solutions (WAF, CDN, ZTNA, SASE/SSE)
• Confident in leading QBRs, managing stakeholders, and resolving service issues
• Fluent in English and Arabic
• Comfortable with KPIs tied toMRR, and ARR growth

Why Join Brixio

• Strategic Cloudflare partner across EMEA
• Agile company with global talent and local delivery power
• High-impact role with visibility across strategic accounts
• Opportunity to grow into regional leadership or technical advisory roles
• Based in Dubai – tax-free, diverse, and tech-driven