219 Customer Success Manager jobs in the United Arab Emirates

Role Overview

We are seeking a Customer Success Manager (CSM) based in Dubai, UAE, who will play a key role in driving customer success, retention, and growth across Pulse iD’s portfolio of banking and enterprise clients.

This role combines strategic account management, marketing partnership enablement, and loyalty program optimisation. You will act as the primary point of contact for clients—overseeing implementation, campaign performance, and ongoing engagement—while ensuring that Pulse iD solutions deliver tangible business value.

The ideal candidate has a strong background in marketing and loyalty, excels in stakeholder management, and brings experience in managing and expanding enterprise client relationships.

• Act as the trusted advisor and main point of contact for assigned clients, ensuring successful onboarding, adoption, and optimisation of Pulse iD solutions.
• Partner with client marketing and product teams to design and execute data-driven loyalty and engagement strategies.
• Conduct regular business reviews, presenting performance insights, marketing results, and ROI-driven recommendations.
• Collaborate cross-functionally with Product, Engineering, and Marketing teams to ensure client requirements are prioritised and delivered effectively.
• Manage the full customer lifecycle—from onboarding to renewal—ensuring satisfaction and sustained value delivery.
• Identify and execute upsell and cross-sell opportunities to expand client relationships and revenue.
• Build and maintain strong relationships with key stakeholders across marketing, loyalty, and technology functions.
• Monitor account health, proactively identify risks, and implement strategies to maintain client retention and advocacy.
• Translate client feedback into actionable insights to inform product development and service enhancements.

• Based in Dubai, UAE (mandatory).
• 3–5 years of experience in Customer Success, Account Management, or Marketing—preferably in fintech, loyalty, or payments.
• Proven track record in managing enterprise clients and building long-term stakeholder relationships.
• Strong marketing and campaign management background, with an understanding of engagement and loyalty strategies.
• Experience in upselling, renewals, and expanding existing client relationships.
• Excellent communication and presentation skills, capable of influencing across multiple levels including senior executives.
• Analytical thinker with the ability to interpret data and translate it into actionable insights and growth opportunities.
• Proactive, organised, and customer-focused, with a passion for driving measurable outcomes.

• Be part of a visionary fintech shaping the future of customer loyalty and digital engagement.
• Collaborate with top-tier clients, including leading banks and global financial institutions.
• Enjoy flexibility through a remote-friendly and globally connected work culture.
• Access career growth opportunities in an innovative, high-growth environment.

If you’re passionate about helping brands and financial institutions deliver exceptional customer engagement and loyalty experiences, we’d love to hear from you.

Please submit your application through our Careers Portal:

Pulse iD is an equal opportunity employer and values diversity in all its forms. We welcome applicants from all backgrounds, without regard to race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability.

- Serve as the primary point of contact for new customers throughout their onboarding process, ensuring a smooth and timely transition to using our software.

- Conduct thorough assessments of the customers' needs and goals to improve and streamline our onboarding process.

- Collaborate with cross-functional teams including sales, customer success, and product to gather relevant information regarding the customers' journey and experience, ensuring more streamlined handovers.

- Coordinate and facilitate onboarding activities with our customers (e.g., account setup).

- Take a proactive approach to onboarding by asking questions to understand their goals, concerns, and expectations.

- Act as a trusted advisor to the customer, offering recommendations and data-driven insights to optimize their experience.

- Serve as the primary point of contact for new customers throughout their onboarding process, ensuring a smooth and timely transition to using our software.

- Conduct thorough assessments of the customers' needs and goals to improve and streamline our onboarding process.

- Collaborate with cross-functional teams including sales, customer success, and product to gather relevant information regarding the customers' journey and experience, ensuring more streamlined handovers.

- Coordinate and facilitate onboarding activities with our customers (e.g., account setup).

- Take a proactive approach to onboarding by asking questions to understand their goals, concerns, and expectations.

- Act as a trusted advisor to the customer, offering recommendations and data-driven insights to optimize their experience.

• Enthusiastic
• Super organized with great attention to detail
• Excellent communication and interpersonal skills
• Collaborative and willing to learn
• Thrives in a customer-centric environment
• Comfortable working independently and remotely, as well as collaboratively

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Bayt.com's Talentera team is looking to hire a dynamic, customer-centric, and technically capable Customer Success Manager in its team.

This position will serve Talentera's clients in the UAE, and is accepting candidates from both locally in the UAE and remotely in the MENA region.

• Act as a technical liaison between the company and the client.
• Support in the day-to-day operations of the clients.
• Respond to a reported service incident, identify the cause, and initiate the incident management process.
• Prioritize incidents according to their urgency and influence on the business.
• Build long-term relationships with existing clients and identify new opportunities.
• Analyze customers’ needs and suggest upgrades/additional features to meet their requirements.
• Be in charge of post-sales support activities.
• Gather requirements, implement and deliver solutions with the best practices.
• Take ownership of critical incidents, coordinate with internal/external stakeholders, and establish effective communication between different parties for post-incident reviews.
• Develop and conduct relevant and regular technical training for all Talentera clients.
• Maintain an active and regular dialogue with the team to ensure the team’s objectives and processes are being met.
• Attend customer meetings regularly with the sales force and core team in order to outperform budget and improve processes.
• Assist in preparing materials that clearly outline the processes and systems for the career portal. The documentation will include what may be utilized for sales, sales training, and new projects.
• Invest time in studying and thinking about continuous improvement strategies.
• Continually assess progress and adequacy on all processes and procedures and suggest alternatives that may serve the products and company vision better.
• Set up, administrate, and configure Talentera solutions per client’s inputs.
• Lead workgroups, forums, and an environment for innovation and ensure the project management thereof.
• On-site support and physical meetings upon request whenever needed.

Location

Kuala Lumpur, Malaysia

Success Department

Customer Success Manager (EMEA)

Full-time

Founded in Hong Kong in early 2017, Respond.io is a pioneering Business Messaging platform that seamlessly unifies customer communication across instant messaging, web chat, and email. Our excellence has been recognized by G2 and honored with the SME100 Award, underscoring our rapid growth and innovative solutions. Operating in 127 countries and dominating key markets in LATAM, EMEA, and APAC, we serve an impressive roster of industry-leading clients.

Our workforce is a testament to our global reach, with remote workforce and employees from all around the world, contributing to our diverse and inclusive culture. At Respond.io, we are not just a platform—we are a movement, pushing the boundaries of customer communication for tech-savvy organizations worldwide. Join us, and be part of a team that is shaping the future of business messaging!

At Respond.io, the role of Customer Success Manager is pivotal to our company's success. As a Customer Success Manager, you will be the go-to resource for top-tier customers to ensure successful product adoption and retention. This role entails handling clients onboarding, clients retention, and success planning.

Our ideal candidate will have the experience of working in a B2B SaaS company, and handling a fair share of different business processes. We are seeking someone who can ensure that our clients receive a great experience while working with us.

• Collaborate closely with customers to understand their goals and help them maximize the value of the Respond.io platform
• Assist customers during the onboarding process, ensuring a positive and smooth experience
• Develop and maintain strong relationships with both internal and external stakeholders
• Act as a point of contact for customer issues and ensure timely resolution
• Gain a deep understanding of customer needs, use cases, and objectives to ensure effective utilization of the Respond.io platform
• Monitor and report on customer satisfaction and platform usage
• Focus on maintaining high customer satisfaction and retention rates
• Acquire in-depth knowledge of the Respond.io platform and identify opportunities for customer growth, collaborating with the internal team to propose upsells

• 3+ years of B2B SaaS experience in Customer Success, Consulting, and Account Management
• Experienced in working with international customers and handling global accounts
• Attentive listener with an ability to address customer concerns effectively
• Strong communication skills in Arabic and English to convey complex ideas clearly
• Skilled in negotiating complex renewal contracts in a SaaS environment
• Proficient in optimizing complex business processes
• Familiarity with business messaging platforms, CRM systems, and Customer Success tools
• Passionate about digital transformation and understanding diverse businesses
• Ability to provide customer feedback and insights to various departments for product improvement
• Deep understanding of our products, industry trends, and competition
• Able to quickly grasp technical concepts and keen to become an expert in our software
• An agile team player who is excited by the fast-paced start-up environment and is eager to make a difference

• You will be part of a culture that is built on trust, respect, and collaboration, where everyone is valued and feels like they belong
• You will join a diverse team of people from all over the world who are passionate about serving our global customers.
• You will grow more here than you would anywhere else, that is a promise.
• Pizza parties, birthday cakes, social events (Laser tag, go-cart, paintball), you’ll always be looking forward to it!
• Beer O'Clock on Fridays? Naah, we have it every day!
• Are you a PlayStation fan? It gets fun when you get to beat your colleague on a FIFA game at the office!
• You’ll get to experience a very competitive compensation.
• You’ll be covered exclusively on one of the highest medical and dental insurance especially for you.
• Unlimited snacks in our specially dedicated snack room. Oreos, KitKats, Gummy Bears, Chips, Biscuits, Nuts, Snickers … you name it, we have it.
• Flexible working environment

Build Your Career at Informatica

We seek innovative thinkers who believe in the power of data to drive meaningful change. At Informatica, we welcome adventurous, work-from-anywhere minds eager to solve the world's most complex challenges. Our employees are empowered to push their bold ideas forward, and we are united by a shared passion for using data to do the extraordinary for each other and the world.

We are looking for a Senior Customer Success Manager based in Dubai (United Arab Emirates) to join our growing team as an individual contributor.

You will report to the Senior Director, Customer Success and be part of the Customer Success Team in Dubai, a group dedicated to delivering exceptional customer outcomes through data-driven solutions. This is hybrid schedule model position.

As the primary post-sale contact, you will use your deep customer and product knowledge to drive adoption, maximize value, and build long‑term strategic partnerships. Your key responsibilities include:

• Developing trusted advisor relationships with executive sponsors to align Informatica's solutions with business goals.
• Tracking and reporting on implementation and adoption milestones for customer executives.
• Promoting product capabilities and identifying upsell and cross-sell opportunities.
• Demonstrating advanced features to deliver measurable business outcomes.
• Designing ROI metrics to quantify solution impact.
• Proactively addressing customer needs, adoption risks, and renewal strategies to boost retention.
• Managing escalations and collaborating with internal teams across functions.
• Preparing success reports and maintaining thorough documentation of customer interactions.
• Experience making customers feel valued through quality service.

• Proven experience managing complex customer accounts and driving adoption in a customer success or related role.
• Strong understanding of customers’ industry, decision-making process, business objectives, and strategic priorities.
• Communicates ideas clearly, builds alignment across teams, and negotiates effectively with senior leaders.
• Collaborates effectively across teams, builds support for ideas, and helps guide projects toward successful outcomes.
• Solid knowledge of hybrid software deployment, data warehousing, databases, and/or business intelligence solutions.
• Background in customer-facing roles with a strong focus on customer satisfaction and utilization improvement.

• Minimum of 5+ years relevant professional experience in customer success or similar field.
• BA/BS or equivalent educational background, we will consider an equivalent combination of relevant education and experience.
• Minimum 8+ years of relevant professional experience.

• Comprehensive health, vision, and wellness benefits (Paid parental leave, adoption benefits, life insurance, disability insurance and 401k plan or international pension/retirement plans)
• Flexible time‑off policy and hybrid working practices.
• Equity opportunities and an employee stock purchase program (ESPP).
• Comprehensive Mental Health and Employee Assistance Program (EAP) benefit.

Our DATA values are our north star and we are passionate about building and delivering solutions that accelerate data innovations. At Informatica, our employees are our greatest competitive advantage. So, if your experience aligns but doesn't exactly match every qualification, apply anyway. You may be exactly who we need to fuel our future with innovative ideas and a thriving culture.

Informatica (NYSE: INFA), a leader in enterprise AI-powered cloud data management, brings data and AI to life by empowering businesses to realize the transformative power of their most critical assets. We pioneered the Informatica Intelligent Data Management Cloud™ that manages data across any multi‑cloud, hybrid system, democratizing data to advance business strategies. Customers in approximately 100 countries and more than 80 of the Fortune 100 rely on Informatica. Connect with LinkedIn, X, and Facebook. Informatica. Where data and AI come to life.™

Overview

The Team & Role

SevenRooms is looking for a Customer Success Manager to help secure the long-term success of our customers. You will provide support throughout their entire life cycle including deployment, training, and adoption. This role is essential in the success of ensuring that our clients are provided with a world-class experience and opportunities to further develop their business.

The SevenRooms CS Team is the heartbeat of our customers. We are a diverse, global team working to help our customers meet their business goals through creative problem-solving, data and deep product knowledge, always with a customer centric approach. Our team is a group of empathetic relationship builders, curious minds, doers, thinkers, strategisers, and friendly humans. The passion we have for the SevenRooms mission makes it easy to be obsessed with our customers. You will report to our Senior Manager of Customer Success, EMEA.

What You’ll Do

• Customer Success Management: Manage your book of business ensuring strong customer health, adoption to achieve gross-and-net retention revenue targets, and identify upsell opportunities to pass to our account development teams. Develop success plans to ensure customer objectives are achieved with support from 7R product and service offerings. You’ll build strong, long-lasting relationships and become a trusted advisor with key stakeholders and executive sponsors.
• Data-Focus: Maintain data integrity to track key metrics, specifically ROI. You will then analyze your findings and make recommendations to optimize for maximum revenue.
• Technical Aptitude: Become an expert on the SevenRooms platform providing technical and business solutions; assisting with product adoption and optimization
• Collaboration: Work seamlessly with various teams across SevenRooms to ensure we’re delivering quality and thoughtful products to our clients.

Who You Are

• 4+ years of experience working in a Customer Success or Account Management role
• Excellent verbal and written communications skills
• Demonstrated ability to communicate, present, and influence credibly and effectively at all levels of the organization, including executive and C-level
• Experience building and implementing systems and process for internal communication
• Proven ability to manage multiple projects while paying attention to detail

What We Offer

• A fresh start with a flexible and independent working schedule: SevenRooms provides all employees with their first two (2) weeks of employment as paid time off to relax and recharge before starting their journey with us. You’ll also have access to unlimited paid time off, including tenure-based PTO minimums and the option to work anywhere at any time. Equitable compensation: Our compensation packages are based on external market data. At SevenRooms, you can expect to be paid well for your contributions towards transforming the hospitality industry. We also offer equity for all employees as part of our commitment to everyone being an owner and working together to build an outstanding company.
• Comprehensive benefits package: SevenRooms provides access to supplemental medical coverage (inpatient & outpatient), vision care, and dental care.
• Employee programs and recognition: Through our Roomie’s Choice program, all employees at SevenRooms receive a monthly stipend to spend however they see fit. All full-time employees are eligible for our Core Value Awards program which is awarded bi-annually and recognizes those who exemplify our organization’s core values. You can expect unique milestone awards throughout your journey with SevenRooms, including swag, experiences, and trips to celebrate specific years of tenure.
• Opportunities for training and professional development: Your manager will partner with you on establishing quarterly objectives that not only benefit the company but aid in your overall career development and advancement. SevenRooms also provides financial support for continuing education, certifications, or participation in external training programs.

About SevenRooms

SevenRooms is a guest experience and retention platform that helps hospitality operators create exceptional experiences that drive revenue and repeat business. Trusted by thousands of hospitality operators around the world, SevenRooms powers tens of millions of guest experiences each month across both on- and off-premises. From neighborhood restaurants and bars to international, multi-concept hospitality groups, SevenRooms is transforming the industry by empowering operators to take back control of their businesses to build direct guest relationships, deliver exceptional experiences and drive more visits and orders, more often. The full suite of products includes reservation, waitlist and table management, online ordering, mobile order & pay, review aggregation, email marketing and marketing automation.

Founded in 2011 and venture-backed by Amazon, Comcast Ventures and PSG, SevenRooms has dining, hotel F&B, nightlife and entertainment clients globally, including: Marriott International, MGM Resorts International, Mandarin Oriental Hotel Group, Wynn Resorts, Jumeirah Group, Hard Rock Hotels & Resorts, Wolfgang Puck, Michael Mina, Bloomin’ Brands, José Andrés Group, Union Square Hospitality Group, Australian Venue Company, The Wolseley Hospitality Group, Dishoom, Live Nation and Topgolf.

SevenRooms has been recognized as a top employer for its people-first approach by publications including:

• Inc. Best Workplaces (2023, 2022, 2020)
• Inc. , 2022)
• Ragan’s Platinum HR Awards Finalist (2022)
• Built in Best Places to Work NYC (2023, 2022, 2021, 2020)
• Built in Best Place to Work NYC – Midsize Companies (2023, 2022)
• VentureFizz Unique PTO (2022)
• Forbes Best Startup Employers (2022)

SevenRooms is an equal opportunity workplace and an affirmative action employer. We welcome all qualified applicants regardless of race, color, ancestry, religion, sex (including pregnancy and related conditions), national origin, sexual orientation, age, marital status, disability (physical or mental), gender identity, gender expression, genetic information, veteran status, citizenship, immigration status, or any other classification, category or characteristic protected by applicable federal, state or local laws. We understand the importance of creating a more diverse and inclusive workplace and celebrate our employees for their differences.

View our Prospective Employee Privacy Notice by visiting

URL:

Overview

A leading Saudi-based digital transformation and cloud solutions provider. The company enables organizations to accelerate their digital journey by leveraging advanced data, AI, and cloud technologies to drive innovation and efficiency.

• Partner with assigned customers to understand their unique business needs and challenges.
• Develop and execute tailored success plans that drive the adoption, usage, and ROI of Google Cloud solutions.
• Proactively identify opportunities to expand customer use of Google Cloud and recommend relevant solutions.
• Monitor key performance indicators (KPIs) and track customer progress towards their goals.
• Build strong relationships with customers, acting as a trusted advisor and advocate.
• Collaborate with internal teams (Sales, Technical, Engineering) to ensure seamless customer experience.
• Identify and address customer challenges and roadblocks, providing timely and effective solutions.
• Proactively engage with customers, gather feedback, and make recommendations for product improvement.
• Stay up-to-date on the latest Google Cloud technologies and solutions.

• Proven experience in a customer-facing role, ideally within the technology industry.
• Strong understanding of cloud computing concepts and the value proposition of Google Cloud.
• Excellent communication, presentation, and interpersonal skills.
• Ability to build trust and rapport with customers at all levels.
• Highly motivated, results-oriented, and a team player.
• Data-driven with a strong analytical mind.
• Ability to work independently and manage multiple priorities effectively.
• Passionate about learning and staying ahead of the curve in the cloud space.

Emplifis unified customer engagement platform empowers more than 2000 of the worldsleading brands to revolutionize the digital and social customer experience. Withcomprehensive and integrated social media marketing social commerce and care combinedwith unified analytics and AI Emplifi fuels growth resulting in happy customers increasedproduct sales and improved brand loyalty.

About the Customer Success Team

The Customer Success team is responsible for onboarding new clients and helping them use our products so they get maximum value leading to retention of existing client relationships and revenues at scale. We leverage the largest social media data set and CX management suite in the industry. We continue to challenge the status quo by introducing new innovations and enabling our clients to adopt our technology helping them to scale their business no matter where they are or what industry they are in.

As part of an international team you will have the opportunity to work with colleagues from Sydney all the way to Sao Paulo from New York to Singapore and be part of an evergrowing family. You will be supported in your career by a team of professionals dedicated to your development so that you can grow as a professional and a social media expert advisor.

Job Summary

The Customer Success Manager is a crucial ambassador for our clients within our digital marketing company. With a core focus on sustaining positive client relationships the CSM plays a central role in customer retention renewal strategies product adoption and identifying expansion opportunities. The CSM will manage a defined book of business within a designated geographic territory or named account portfolio.

What Youll Do Here

Key Responsibilities:

Client Relationship Management:

• Serve as the primary point of contact for customers in the assigned territory or named accounts.
• Build and maintain strong lasting customer relationships to ensure satisfaction and loyalty.
• Understand customer objectives and align our services to achieve those goals.

Onboarding:

• Oversee and manage the onboarding process for new clients ensuring a smooth and timely product adoption.
• Collaborate with internal teams to expedite service delivery and meet onboarding timelines.

Product Adoption:

• Monitor client usage and product adoption rates.
• Conduct regular checkins and offer training sessions to ensure clients are leveraging the platform to its fullest potential.
• Address any adoption challenges with tailored solutions.

Renewal and Retention:

• Develop strategies to ensure high retention rates and manage the contract renewal process.
• Predict and address potential churn risks implementing mitigation strategies as needed.

Upselling and CrossSelling:

• Recognize and present opportunities for clients to expand their service portfolio based on their evolving needs.
• Collaborate with the sales team to ensure smooth transitions for upselling or crossselling activities.

Feedback Loop:

• Gather client feedback and provide it to the product and service delivery teams to ensure continuous improvement.
• Act as the clients advocate within the company ensuring their needs and concerns are addressed.

Reporting and Analytics:

• Use CRM and Gainsight to maintain uptodate client records track interactions and measure success metrics.
• Provide regular updates to management on client health renewal forecasts and potential risks.

What Youll Bring to Us

• Experience in customer success customer onboarding account management or a similar role preferably within the SaaS or digital marketing industry. Experience with Emplifi solutions is highly desirable.
• Demonstrated ability to build strong relationships and manage key customer accounts.
• Proficient understanding of digital marketing services such as social media content marketing etc.
• Strong problemsolving skills and the ability to handle challenging client situations with grace.
• Proficiency with CRM and customer success tools such as Salesforce Gainsight or similar platforms.
• Fluent level Arabic language skills and fluent English language skills are both essential. Additional languages a benefit
• Excellent verbal and written communication skills.

What We Offer

• International fast paced and growing environment
• Chance to work with the worlds biggest brands at the CX tech leader
• Agile and openminded culture with high levels of trust and flexibility
• Opportunity for professional growth and development
• Possibility to learn new and cutting edge technologies in an environment that encourages new ideas
• Enhanced family/ parental leave
• Great office location in Dubai Marina attached to Marina Mall
• Great local team with a supportive family culture
• Medical insurance plan and yearly flight ticket home
• Theres more as well! Speak with us to find out all details!

At Emplifi we are committed to creating a workplace where everyone is valued respected and empowered to bring their whole selves to work. We welcome applications from individuals of all ages races religions genders sexual orientations gender identities and LGBTQ communities.

Emplifi offers a safe inclusive and supportive environment where every employee has the opportunity to thrive and is encouraged to be who they are.

Required Experience:

Manager

Dubai, United Arab Emirates | Posted on 08/24/2025

CASABOT is the AI-powered home automation platform that transforms any space into an intelligent, intuitive environment. Seamlessly connecting devices across brands, CASABOT eliminates complexity and guesswork—no apps, no commands, just effortless automation. Whether for homes, hotels, or commercial spaces, CASABOT delivers luxury-level technology with unmatched simplicity, real-time support, and smart energy management—designed to enhance daily living and future-proof properties.

About the Role

As CASABOT’s Customer Success & Support Manager, you’ll be the voice of our customers—ensuring they not only love our product but also feel empowered using it. You’ll lead onboarding, ongoing engagement, and technical support across residential, commercial, and hospitality clients, playing a critical role in customer retention and satisfaction.

• Own and improve the customer lifecycle from onboarding to renewal.
  
• Deliver exceptional technical and non-technical support through chat, phone, and email.
  
• Build scalable onboarding and training processes.
  
• Manage and mentor support engineers and success agents.
  
• Monitor and report on customer health scores and satisfaction metrics.
  
• Act as the internal voice of the customer—partnering with Product and Engineering on feature feedback and issue resolution.
  
• Lead implementation of customer self-service resources and knowledge bases.
  
• Handle escalations and critical customer issues with urgency and empathy.
  
• Collaborate with Sales and Account Management on upsells and renewals.
  

Customer Success & Relationship Management

• 5+ years of experience in Customer Success or Support roles, preferably in SaaS, IoT, or Smart Home/PropTech
  
• Proven track record in reducing churn and increasing customer satisfaction
  
• Experience with customer journey mapping and lifecycle strategy
  

Technical Proficiency

• Familiarity with smart home ecosystems (Zigbee, Z-Wave, Matter, Wi-Fi, etc.)
  
• Ability to understand and communicate technical concepts to non-technical users
  
• Experience with support ticketing systems (e.g., Zendesk, Freshdesk)
  
• Exceptional communication and interpersonal skills
  
• Customer-first mindset with a high emotional intelligence
  
• Experience hiring, coaching, or managing support/success teams
  

Tools & Systems

• CRM (HubSpot, Salesforce, or similar)
  
• Project management tools (Asana, Notion, Trello)
  

Nice to Have

• Experience in pre-launch or startup environments
  
• Familiarity with AI or automation platforms
  
• Multilingual capabilities (especially Arabic, German, French or Italian)
  

• Work with a global, mission-driven team
  
• Remote-friendly culture with flexible hours