230 Customer Success Manager jobs in the United Arab Emirates

As a Customer Success Manager (CSM) at DataScience Middle East , you will be the primary point of contact for our clients, ensuring their success and satisfaction with our products and services. You will build and maintain strong, long-term relationships with customers, helping them derive maximum value from our solutions.

• Develop a deep understanding of each client's business objectives, challenges, and success criteria.
• Onboard new clients smoothly, providing comprehensive training and support to ensure a successful implementation of our solutions.
• Serve as a trusted advisor to clients, offering strategic guidance on how they can best utilize our AI & Analytics Professional Services to achieve their goals.
• Proactively identify opportunities to upsell or cross-sell additional products or services that align with the client's needs and objectives.
• Monitor client satisfaction and engagement levels, conducting regular check-ins and gathering feedback to address any issues or concerns promptly.
• Collaborate closely with internal teams, including Sales, Product Development, and Support, to advocate for the client's needs and ensure a seamless experience.
• Develop and maintain a deep knowledge of our products, industry trends, and best practices, sharing insights to help clients stay ahead of the curve.
• Drive customer retention and renewal efforts, working to exceed retention targets and minimize churn.
• Track and report on key metrics related to customer success, such as adoption rates, satisfaction scores, and lifetime value, providing regular updates to leadership.

• Bachelor's degree in Business Administration, Marketing, Computer Science, or a related field.
• Proven experience in a customer-facing role, such as Customer Success, Account Management, or Consulting, preferably within the technology or SaaS industry.
• Strong communication and interpersonal skills, with the ability to build rapport and trust with clients at all levels of an organization.
• Exceptional problem-solving abilities, with a keen attention to detail and a proactive, solutions-oriented mindset.
• Strategic thinking and the ability to understand complex business challenges, offering innovative solutions to drive value for clients.
• Proficiency in CRM software (e.g., Salesforce, HubSpot) and other relevant tools for managing customer relationships and tracking metrics.
• A passion for technology and a willingness to stay up-to-date on the latest advancements in AI & Analytics.
• Experience working in a fast-paced, dynamic environment, where adaptability and flexibility are key to success.

• Seniority level: Entry level
• Employment type: Other
• Job function: Other
• Industries: IT Services and IT Consulting

Job Requisition ID #

25WD90881

Custom er Success Manager, Construction - Middle East, Africa

Position Overview

We are looking for Construction Technology professionals who are passionate about driving digital transformation throughout the construction industry.

Reporting to the Manager of Construction Customer Success, you will build lasting and meaningful relationships with some of the largest AECO organisations in META. You will develop and manage the Customer Success Plan and partner with the Sales Executive to plan and achieve the expansion of relationships, project adoption and revenue. You will do this through increasing the adoption of the Autodesk Construction Cloud platform and documenting value delivered.

Responsibilities

• Be accountable for the relationship health of a selected portfolio of accounts

• Develop Customer Success Plans, with documented value delivered

• Improve Autodesk Construction Cloud Adoption within these accounts by solving customer challenges with our technology. Thereby increasing Monthly Active Users, Projects and functionality in use

• Mitigate any churn risk and guide expansion discussions

• Become an expert in our Autodesk Construction Cloud Platform, in current functionality and roadmap

Minimum Qualifications

• In-depth knowledge of the construction industry and processes

• Familiar with the Construction Technology Ecosystem

• Experience communicating the value of technology and its features to customers

• Ability to travel when required

• Experience in building face-to-face relationships with customers

Preferred Qualifications

• 5+ years experience in the Construction Industry or Construction Technology Industry - (i.e. Account Manager, Customer Success Manager, Digital Lead, BIM Manager, BIM Coordinator, Project Manager, Project Engineer, Quality Manager)

• Advanced knowledge of AEC workflows and awareness of BIM solutions focused on Construction

• Extremely beneficial would be detailed understanding of our ACC Platform or similar CDE and Construction/Project Management solutions

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Learn More

About Autodesk

Welcome to Autodesk Amazing things are created every day with our software – from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.

We take great pride in our culture here at Autodesk – it's at the core of everything we do. Our culture guides the way we work and treat each other, informs how we connect with customers and partners, and defines how we show up in the world.

When you're an Autodesker, you can do meaningful work that helps build a better world designed and made for all. Ready to shape the world and your future? Join us

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Salary is one part of Autodesk's competitive compensation package. Offers are based on the candidate's experience and geographic location. In addition to base salaries, our compensation package may include annual cash bonuses, commissions for sales roles, stock grants, and a comprehensive benefits package.

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Working in sales at Autodesk allows you to build meaningful relationships with customers while growing your career. Join us and help make a better, more sustainable world. Learn more here:

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Please search for open jobs and apply internally (not on this external site).

Customer Success Manager - SAP Academy for Customer Success - UAE National Opportunity. The SAP Academy for Customer Success offers a 10-month development program designed to equip you with an array of skills and a robust foundation for your career, followed by a direct Customer Success Manager (CSM) role in your market.

• Successfully complete a 10-month learn-apply program, including classroom and field phases with your CSM team, enhancing your support in the CSM role.
• Immerse yourself in experiential learning with a focus on digital transformation, global intelligence, human skills, business and technology acumen, solution/industry knowledge, and strategy/tools/process.
• Enhance skills around your solution portfolio, managing customer retention, and driving value realization.
• Receive onboarding in your local market with on-the-job training and mentoring by a senior CSM; you will work both behind the scenes and directly with customers.

The program will enrich your knowledge of SAP and the Customer Success board area. You will gain professional experience to serve our customers, with full-time employment from day one and ongoing mentoring after completion to accelerate your growth.

• SAP Finance & Spend Management (F&S) – Knowledge in accounting, procurement, and supplier management to boost visibility, cut costs, and improve efficiency.
• SAP SuccessFactors (HCM) – Core HR and payroll, talent management, employee experience management, HR analytics, workforce planning, and sales performance management.
• SAP Supply Chain Management (SCM) – Knowledge in Supply Chain, Asset Management, Manufacturing, Logistics, or Product and Project lifecycle management.
• SAP Customer Experience (CX) – E-commerce, sales, customer service, and marketing processes.
• SAP Business Transformation Management (BTM) – Business Process Management / Business Process Automation applications.

• 2–3 years of experience supporting customers and driving business transformation, ideally in consulting or account management.
• Proven ability to deliver strategic guidance and solutions that drive customer success and long-term value, with experience resolving issues and managing escalations to ensure satisfaction and business continuity.

• Cooperative and productive approach to working relationships, internally and externally.
• Strong ability to quickly learn new concepts, adapt to changing environments, and apply knowledge to deliver results.
• Understanding of AI fundamentals, uses, and ethics, to identify business problems solvable with AI.
• Resilient mindset, embracing challenges with optimism and striving for growth.
• Strong business acumen, including knowledge of business processes and/or industries.
• Proficiency in English to engage with our global network.
• Due to local legal mandates, including Emiratization, only UAE nationals will be considered at this time.

The SAP Academy for Customer Success offers a three-year journey that drives accountability and enhances productivity. It enables graduates to make a quick impact in customer-facing roles while fostering career longevity and leadership potential. Join us to build a global network, collaborate with customers to solve real business challenges, and gain hands-on experience with world-class cloud solutions — all while learning in a dynamic environment and earning competitive pay and benefits.

#SAPAcademyforCustomerSuccess #SAPCSCareers #SAPNextGen

Bring out your best. SAP is committed to Equal Employment Opportunity and provides accessibility accommodations to applicants with disabilities. If you need accommodation or assistance to navigate our website or to complete your application, please email Recruiting Operations Team: For SAP employees: permanent roles only eligible for the SAP Employee Referral Program. Qualified applicants will be considered without regard to age, race, religion, national origin, ethnicity, gender, sexual orientation, gender identity, veteran status, or disability. Background verification may be required. AI Usage in the Recruitment Process: guidelines for the ethical use of AI in recruitment apply.

Requisition ID: | Work Area: Presales | Expected Travel: 0 - 50% | Career Status: Professional | Employment Type: Regular Full Time

The people at UiPath believe in the transformative power of automation to change how the world works. Were committed to creating categoryleading enterprise software that unleashes that power.

To make that happen we need people who are curious selfpropelled generous and genuine. People who love being part of a fastmoving fastthinking growth company. And people who careabout each other about UiPath and about our larger purpose.

Could that be you

Your mission

UiPath is seeking a highly motivated and experienced Senior Customer Success Manager to guide our customers through their post sales journeys and AIpowered transformation programs. The successful candidate will be a strategic thinker with a deep understanding of professional services adoption strategies organization change management a track record of delivering impact to customers and a passion for ensuring our customers achieve their desired outcomes.

This role requires a strong bias towards action an ability to navigate ambiguity and leadership skills to drive results through other internal & external teams.

What youll do at UiPath

• PostSales Strategy: Own the customers overall adoption strategy building & maintaining the customers comprehensive value delivery plan to achieve the stated objectives

• PostSales Account Management: Own lead & orchestrate endtoend adoption delivery from planning to realization coordinating across the various internal and external workstreams to ensure timely and successful implementation of automation solutions

• Value Fluency & Management: Understand and advise the customer on how best to define deliver & realize value that aligns with their stated objectives

• Operational Excellence: Develop and maintain workstream plans timelines and deliverables and ensure adherence to success milestones

• Client Engagement: Serve as the primary point of contact for clients building and nurturing strong relationships. Understand client needs and requirements collaborate with crossfunctional teams to tailor success strategies accordingly

• Executive Client Relationship Management: Cultivate and sustain strategic relationships with key clients becoming a trusted advisor on automation strategies

• Collaborate closely with clients to understand their strategic goals and tailor automation solutions to maximize business impact

• Operational & Technical Expertise: Possess an understanding of automation technologies and the operational technical & change management best practices required to execute successfully and drive transformation

• Innovation and Thought Leadership: Stay abreast of industry trends emerging technologies and best practices in automation. Contribute to the development of thought leadership content and share insights with clients to drive innovation

• Team Collaboration: Collaborate with internal technical teams sales and other stakeholders to ensure a unified and customercentric approach. Communicate client expectations and requirements to the adoption teams. Track and manage execution to plan

• Issue Resolution: Work closely with clients and internal teams to develop effective solutions to problems

What youll bring to the team

• Extensive experience in customer success roles with a proven track record of driving customer satisfaction adoption and retention

• Experience with professional services & attach motions for support/services

• Experience in a highgrowth technology company preferably in the SaaS or RPA space

• Strong leadership and teambuilding skills with the ability to inspire and motivate crossfunctional teams

• Excellent communication and interpersonal skills

• Datadriven mindset with the ability to use data to make informed decisions and drive results

• Strategic thinking and the ability to develop and execute customer success strategies

• Bachelors degree in business technology or a related field (MBA preferred)

• Fluent Arabic and English

Maybe you dont tick all the boxes abovebut still think youd be great for the job Go ahead apply anyway. Please. Because we know that experience comes in all shapes and sizesand passion cant be learned.

Many of our roles allow for flexibility in when and where work gets done. Depending on the needs of the business and the role the number of hybrid officebased and remote workers will vary from team to team. Applications are assessed on a rolling basis and there is no fixed deadline for this requisition. The application window may change depending on the volume of applications received or may close immediately if a qualified candidate is selected.

We value a range of diverse backgrounds experiences and ideas. We pride ourselves on our diversity and inclusive workplace that provides equal opportunities to all persons regardless of age race color religion sex sexual orientation gender identity and expression national origin disability neurodiversity military and/or veteran status or any other protected classes. Additionally UiPath provides reasonable accommodations for candidates on request and respects applicants privacy rights. To review these and other legal disclosures visit our .

Required Experience:

Manager

Customer Success Manager (Web3) - $100K - $20K Remote

GroRapid Labs · Dubai, United Arab Emirates (Remote)

About the Role: GroRapid Labs is seeking a Customer Success Manager to help drive success for their clients and partners in the rapidly evolving Web3 space. As a Customer Success Manager, you will be responsible for managing the entire client journey, from onboarding to launch and continued growth. Your role will involve close collaboration with growth, product, and engineering teams to ensure a smooth and impactful experience for clients.

This is a remote position offering a salary range of $ 00K to 120K, and you'll work with cutting-edge blockchain technology, specifically a blockchain built on the NEAR Protocol, designed to bring blockchain solutions to Web2 businesses.

Key Responsibilities:

• Own the full client journey—from onboarding to launch and ongoing growth.
• Be the primary point of contact for key clients and partners, ensuring their success.
• Guide clients through GroRapid Labs' product suite to ensure a seamless go-to-market experience.
• Build and nurture strong, lasting relationships with Founders, understanding both their product and business needs.
• Manage multiple client accounts, ensuring high satisfaction and timely delivery.
• Collaborate with growth, product, and engineering teams to troubleshoot and enhance the customer experience.
• Identify upsell/cross-sell opportunities based on client needs and product capabilities.
• Lead regular check-ins, business reviews (QBRs), and performance assessments.
• Structure and maintain a robust Customer Success strategy in partnership with the VP of Growth.
• Provide additional support to self-serve signups and discover growth opportunities.
• Analyze client usage data to drive better engagement outcomes.
• Stay current with Web3 and blockchain trends and advise clients strategically.

What We're Looking For:

• 3+ years of experience in customer success, account management, or client-facing roles OR 2+ years in the blockchain/Web3 space.
• Deep understanding of blockchain, cryptocurrencies, dApps, and Web3 technologies.
• Strong interpersonal skills with the ability to build trust with both technical and non-technical stakeholders.
• Proven ability to multitask and manage several high-value clients or projects simultaneously.
• Analytical thinker who uses data to inform decisions and solve problems.
• Independent, proactive, and naturally collaborative.
• Excellent communication skills, with the ability to simplify complex ideas and navigate ambiguity.

Bonus Points (Nice to Have):

• Experience in solution or technical product sales.
• Background in partnerships, account/channel management.
• Experience working at a Layer 1 / Layer 2 blockchain or centralized exchange.

Our Core Values:

• Strive for excellence

Interview Process:

• Behavioral Interview
• Final Interview

Location: Remote (Dubai, UAE)

This is an exciting opportunity to work at the forefront of blockchain and Web3 technology, managing relationships with high-profile clients and helping them succeed in the digital space. If you're passionate about blockchain and customer success, apply today

ZeroFox seeks a Customer Success Manager (CSM) to build and maintain post-sales relationships with customers across diverse industries and sizes. CSMs drive value by serving as trusted technical advisors and primary support contacts aligned with ZeroFox customers. CSMs exceed customer expectations by proactively updating platforms, delivering reporting that clearly shows the solutions' effectiveness, providing ongoing education, and advocating for customer needs. CSMs work with customers to define business and technical requirements, while supporting the product and services teams in defining scope of work. The successful applicant will nurture relationships internal and external, provide amicable customer solutions, and be technically competent on the ZeroFox SaaS platform. Technically- and business-minded candidates in roles such as Customer Success Manager, Technical Account Manager, Project Manager, Business Analyst, Systems or Software Developer, or those with experience delivering similar SaaS products will be given priority consideration.

• Effectively partner with a broad range of customers, focusing on delivering consistent, high-quality engagement and ensuring success for customers of various industries and sizes


• Build effective curated customer experiences with the ZeroFox platform and larger operating environment


• Execute and refine scalable enablement programs, including building customer champions and engaging with various customers, assets and programs


• Provide advice and guidance as a subject matter expert to ensure successful ongoing usage of and value from the ZeroFox platform configuration


• Act as a liaison with technical support leads for all requests for new platform configuration and changes to use cases within the customer environment


• Design and develop innovative solutions to customer requirements using ZeroFox's platform and/or integrations to customer technologies, including API-based integrations


• Deliver web-based training to user groups to support organizational adoption


• Conduct discovery and education activities to identify opportunities for ZeroFox usage across organizational functions and processes


• Serve as a frontline technical resource for "best practice" and informal customer questions


• Initiate engagement with other ZeroFox resources when needed as a customer advocate to ensure speedy resolution of customer issues


• Engage with ZeroFox internal organizations including Product, Customer Operations, Services, etc. to streamline customer experiences and product enhancements, particularly by identifying trends across customers


• Maintain current functional and technical knowledge of ZeroFox service options


• Help to document best practices in developing and using ZeroFox solutions


• Conduct efficient, targeted, and impactful consultations, identifying key customer needs and tailoring solutions to their business goals; in turn driving adoption, maturity and growth

• Experience in a related function, typically obtained in 3+ years


• Experience with SaaS-based platform configuration and maintenance for multiple customers simultaneously


• Direct customer advocacy and engagement experience in post-sales or professional services functions in Fortune 1000, mid-tier, and/or start-up companies


• Successful management of customer support engagements to completion with high levels of customer satisfaction


• Excellent analytical skills & problem-solving skills, combined with the ability to provide quick resolution to problems


• Exceptional verbal and written organizational, presentation, and communication skills


• Customer service orientation and belief in teamwork, collaboration, adaptability and initiative


• Demonstrable success in thinking strategically, executing tactically while providing consistent and high levels of customer satisfaction and retention in a fast-paced environment


• Competitiveness & competitive awareness


• Proficiency in explaining strengths & vulnerabilities


• Willingness to travel as required based on customer and business need


• Knowledge of data analytics, dashboards, and reporting


• Written and spoken fluency in English and Arabic languages


• Skill with various workflow tools: JIRA, SQL, SalesForce, Google Apps, Zendesk


• Bachelor's or Graduate degree, preferably in Computer Science, Information Systems, Cyber, or other similar background


• Certifications: CISSP, CISA, Security+


• Propensity to thrive on change and general dissatisfaction with the "status quo" founded on the belief that great is better than good


• Past experience working in customer success, technical support, configuration and / or training capacity

• Competitive compensation


• Community-driven culture with employee events


• Respectful and nourishing work environment, where every opinion is heard and everyone is encouraged to be an active part of the organizational culture

ZeroFox is on a mission to make the internet safer for all. Innovation is at our core – we are relentless in the pursuit of finding new ways to disrupt external cyber threats on the surface, deep, and dark web. ZeroFox offers the only unified cybersecurity platform combining advanced AI analytics, digital risk and privacy protection, full-spectrum threat intelligence, and a robust portfolio of breach, incident and takedown response capabilities to protect customers from growing threats across the external attack surface. It's a great time to join us in the Fox Den – with fresh private equity funding, expanding investments in AI, a people-first culture, and centers of excellence around the world, we're growing like never before. If you're looking for a mission-oriented, customer-focused, collaborative team and ready to take the fight to the adversary, apply to join us in the Den today.

We aim to build a team that represents a variety of backgrounds, perspectives, and skills. We embrace inclusion and ensure equal employment opportunity without discrimination or harassment based on race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, military or veteran status, or any other personal characteristic.

We are an AI-powered expense management platform designed to simplify finance for businesses in the Middle East, helping them save both time and money. Our platform offers everything businesses need to manage and control their expenses in one place, including smart corporate cards, AI-powered automation and insights, streamlined accounting, and centralized dashboards.

Since 2022, over 800 businesses in the UAE—from startups to enterprises like Al Barari, Rove, Rivoli, Punjab National Bank, and CarSwitch—have used Alaan to control their spending and reduce costs. Together, our customers have saved over AED 100 million using Alaan.

As a Customer Success Manager at Alaan, you will be the strategic link between our company and a diverse portfolio of high-value clients, working proactively to help them achieve success through our platform. You'll serve as a trusted advisor, managing client relationships from onboarding to long-term partnership, ensuring their goals are met, and enhancing their experience with our product. Your expertise will drive client satisfaction, loyalty, and growth in a fast-paced, start-up environment.

• Account Management - Successfully manage a portfolio of customers and prioritize amidst multiple competing priorities, escalations, and deadlines.
• Continuous Learning and Development - Develop a deep understanding of a client's business, brand, industry, and its consumers. Apply domain/technical knowledge of the platform, best practices, and customer insights to remove blockers and proactively support customers.
• Vigilance and Awareness - Proactively track accounts to identify early warning signs of churn risk, establish internal action plans to address customer concerns and work proactively to eliminate that risk.
• Product Development - Act as an advocate for the client and bring back structured requests or feedback to the Product team and work with the product team to be one of the key contributors to define client requirements, features and improvements.
• A Constant Air of Improvement - Establish and improve service procedures, policies and standards through best practices while keeping accurate records and document customer service actions and discussions.
• Ownership - Take responsibility for positively building client relationships over time as their go-to trusted advisor.

What we are looking for

• 3+ years of proven successful experience as a Customer Success Manager in B2B SaaS / analytics.
• Proven track record - Of high-value solution client success experiences with enterprise clients from a range of industries. Experience in supporting long term, recurring revenue programmes or equivalent.
• Ownership - Ability to multi-task and independently handle tasks without any follow-ups.
• Problem Solver – You are a natural problem solver and trusted adviser to clients, never shy of presenting a point of view to deliver on client objectives. Ability to negotiate with win-win outcomes.
• Passion for Business Optimization – You have an interest in new technologies and in the power of data and insights as foundations for business growth. You also have a working knowledge of customer service software, databases and tools.
• Cognitive Intelligence – You can think on your feet, seeing all the angles to best position our platform to best fit a client's needs.
• Client Empathy – You'll be building deep, trusting relationships.
• Communication Skills - Excellent verbal, written, and presentation skills in English.
• Positivity – You've got the charisma, but not the ego, to make a good impression with a collaborative mindset.
• Curiosity - You're interested in learning more about the industry and show an outstanding curiosity towards the client base.
• Start-up Attitude – You're comfortable in a rapidly changing environment, working with limited resources, and delivering high-quality work at the speed which is necessary for successful business growth.
• Knowledge - Accounting and Finance processes is a strong plus.

What's in it for you

• Thrive in a flexible hybrid culture with ample work-life balance.
• Competitive salary and equity
• Contribute to building the Middle East's most beloved fintech brand from the ground up.
• Benefit from a role with significant ownership and accountability.
• Participate in exciting offsite events.
• Enjoy additional perks like travel allowances, gym memberships, and more.

Global restaurant brands run their operation on the Crunchtime platform. Delivering a consistent guest experience across every location and managing food and labor costs are at the core of how Crunchtimes software is used today in over locations across 100 countries by the worlds top restaurant and foodservice operators. Customers including Chipotle Culvers Dominos Dunkin Five Guys and P.F. Changs rely on our top-ranked platform which now includes Zenput to manage inventory staff scheduling learning and development food safety operational tasks and audits.

Our customers have complex operations distributed across time zones and geographies often trying to manage them all on paper and in spreadsheets. We have created a suite of back-of-house platforms serving as the source of truth for work happening across the organization which chain operators use to align everyone from headquarters to the field to the stores. Our end goal is to improve the way work gets done in the field to ensure that every location operates like your best location.

We are a group of cooperative fun and caring contributors who like to laugh and provide each other with the support tools and know-how to succeed with our customers and our team. While we each work with our own group of customers we collaborate strategize and help wherever needed.

Crunchtime is growing rapidly in the Middle East so we are looking for a dynamic candidate to serve as a full life cycle customer success manager. The ideal candidate will have a demonstrated ability to assist in and project manage customers through implementation and grow with them as their customer success manager as well as manage a book of existing customers. This role will serve as the representative for all of Customer Experience in the region working closely with our Sales team in pre-sales scoping and explaining the value of our Customer Experience team as a whole. We are looking for someone with a start-up mentality to help launch Crunchtime in a new region and build the foundation for our companys and your success in the Middle East.

This CSM role will manage our customers across all platforms and is expected to be available at hours suitable to customers in the Middle East.

What youll do as a Customer Success Manager

• Drive successful adoption and retention of all Crunchtime products within your portfolio of customers
• Assist our Implementation team and help project manage implementation projects to guide our customers outcomes.
• Become an expert on Crunchtimes platforms so that you can provide credible guidance on how best to apply the tool to their specific operational processes and business challenges.
• Using a consultative approach help customers optimize product value by teaching them how to leverage new or unused features.
• Manage the ongoing customer relationship to encourage growth expansion and loyalty.
• Identify new opportunities to expand Crunchtime to support additional work processes or departments within the customers business.
• Track and close renewal business.
• Advocate for customers internally by collaborating with our Product team to translate customer feedback into product requirements.
• Prime the pump for customer case studies quotes and testimonials by identifying advocates and sharing great stories with our Marketing team.

• An excellent explainer.
• You are organized and process-oriented and enjoy uncovering opportunities to improve efficiency for yourself your customers and your team.
• You are creative and resourceful and can adapt to rapidly changing priorities in a fast-paced environment. You are comfortable making a judgment call in an ambiguous or novel situation.
• You are focused action-oriented and always anticipating next steps: a natural project manager. You can create urgency without being annoying.
• You concentrate your efforts on the most important priorities moving quickly through issues and driving for completion. You know how to find the optimal balance between speed accuracy and quality in the work you deliver.
• You have a polished professional and articulate communication & presentation style but youre not a robot. Your personality shines through
• You listen well ask the right questions and know when more information is needed.
• You are honest and empathetic. You see the world through the customers eyes.
• You enjoy teaching others be it a customer or a colleague.
• Successful track record collaborating cross-functionally across internal teams (Sales Support Product Engineering Marketing Finance) to solve customer problems
• Bachelors Degree
• 2-4 years of experience in Customer Success or Account Management supporting a B2B SaaS product especially in the Middle East region
• Arabic and English fluency

Equal Employment Opportunity Statement

At Crunchtime we are an equal opportunity employer. We do not discriminate on the basis of race color religion sex sexual orientation gender identity or expression national origin age disability veteran status or any other characteristic.

We have an inclusive and diverse workplace where every team member is respected and valued. As a global software development company we believe that our diverse employee population enriches our work environment.

Join us in our mission to provide the best software solutions to the food industry. We encourage you to apply regardless of your background or experience; even if you dont meet all the qualifications because we believe unique experiences and perspectives make us a stronger team.

Required Experience:

Manager

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Location: Dubai, UAE | Department: Customer Success | Type: Full-time

LSEG is seeking a Customer Success Manager to support post-sales engagement and ensure clients derive maximum value from our solutions. This role is central to driving customer satisfaction, retention, and long-term partnership by aligning our products with clients' business goals.

About The Role

The Customer Success Manager is responsible for guiding clients through the adoption of LSEG's financial data and technology solutions. This includes delivering tailored training, interpreting usage data to identify risks or opportunities, and collaborating with internal teams to ensure client needs are met. The role requires a strong understanding of financial markets and the ability to translate product capabilities into meaningful outcomes for clients.

Key Responsibilities

• Deliver customized engagements such as training sessions, workshops, and webinars to support product adoption.
• Analyze usage trends to identify at-risk accounts and recommend strategies to improve engagement.
• Act as a liaison between clients and internal teams, ensuring feedback is shared and commitments are fulfilled.
• Collaborate with Account Managers to support retention strategies and identify opportunities for growth.
• Maintain a high level of client interaction, with a focus on building long-term relationships
  
  

• Solid understanding of cross-asset financial markets and client workflows.
• Experience in Asset Management, Wealth Management, or Investment Banking.
• Proficiency in tools such as Excel and financial modeling platforms; familiarity with trading floor technologies is a plus.
• Strong communication and problem-solving skills, with a background in client-facing roles.
• A degree or equivalent experience is required; professional certifications (e.g., CFA, MBA, FRM) are advantageous.
  
  

• Seniority level Entry level

• Employment type Full-time

• Job function Other

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