295 Customer Success Managers jobs in the United Arab Emirates

Dubai, United Arab Emirates | Posted on 16/07/2025

IFZA Dubai is the most dynamic and truly international Free Zone Community in the UAE, optimizing the country's strategic location and world-class infrastructure. We provide easy, reliable, and fast company formation services through our network of Professional Partners and Government Authorities.

The Client Relations Officer oversees the entirety of the administrative processrequired to issue or amend trade licenses while answering all related inquiries byprofessional partners and clients. The role requires monitoring the CRM systemand checking information accuracy to ensure processes run smoothly andapplications are processed in a timely manner.

Responsibilities:

• Providing clients and professional partners with license-related information inline with organizational time-frames and guidelines
  
• Issuing quotes and providing license-related documentation to clients andprofessional partners
  
• Monitoring and updating the CRM system regularly when managing aportfolio of work
  
• Accurately analyzing the content of all documentation such as passports,application forms and resolutions
  
• Responding to all partners’ and clients’ emails and queries on a range ofscenarios faced by licensees
  
• Delivering exceptional levels of customer service, ensuring IFZA’s reputationand integrity is maintained
  
• Fostering long-lasting business relationships with clients and professionalpartners
  
• Handling complaints and finding optimal solutions to ensure clients’ happinessand retention
  
• Operating closely with sales, finance, and renewals departments
  
• Performing other job-related duties as assigned by Management
  

• Full English proficiency is required
  
• Additional spoken languages are a plus
  
• Intermediate computer literacy is required e.g., MS Office
  
• Excellent customer service skills with the ability to communicate effectivelyon phone calls, via email, and during sporadic face-to-face interactions
  
• Strong attention to details
  
• Customer Service and Client Relationship Management experience isadvantageous

As anemployee of IFZA, you can expect:

• 24 working days as annual leave
• Annualflight home
• Medicalinsurance plan (with the option to upgrade at your own cost)
• Access toexclusive Fazaa discounts (applicable in participating retail stores, food& beverage outlets, fitness clubs, cinemas, theme parks, clinics, and more)

• Build contacts with potential clients to create new business opportunities.
• Keep prospective client database updated.
• Make cold calls for new business leads.
• Maintain knowledge of all service offerings of the company.
• Arrange meetings for senior management with prospective clients.
• Follow company guidelines and procedures for acquisition of customers, submission of proposals, etc.

• At least two years of proven experience in Auditing and Accounting firm in UAE.
• Degree in Marketing, Business Administration or similar will be preferred.
• Must possess strong customer service skills.
• Must have good negotiation skills.
• Must be able to create good presentations.
• Must have excellent interpersonal skills.
• Must be detail-oriented and an active listener.

**Job Title:** Client Relations Manager

At the heart of our organization, we require a skilled professional to handle client relations and office administration. As a key member of our team, you will be responsible for building strong relationships with clients and agents, ensuring seamless communication, and providing exceptional service.

The ideal candidate will possess excellent communication skills, fluency in English, and experience working with clients and agents. You will be able to manage multiple tasks, prioritize deadlines, and maintain accuracy and attention to detail.

**Responsibilities:

• Establish and maintain positive relationships with clients and agents through regular communication
• Provide accurate information about transactions, required documents, and company processes
• Issue cashback to agents according to company rules
• Liaise with the Land Department on issues requiring resolution or additional approvals
• Coordinate all incoming requests, respond promptly to messages and calls

**Requirements:

• Experience working with clients and agents (preferably in real estate or luxury services)
• Knowledge of Trustee Office transaction processes and interaction with the Land Department
• Excellent communication skills and ability to build long-term relationships
• Fluency in English (additional languages are an advantage)
• Accuracy, attention to detail, and ability to review documents
• Ability to work in a fast-paced environment and always be available

**Benefits:

• Opportunity to work in a dynamic and supportive team environment
• Chance to develop skills and expertise in client relations and office administration
• Competitive salary and benefits package

**Additional Information:

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Administrative
• Industries: Government Relations Services

This is an active and available position.

We are recruiting for a large Investment & Wealth Services company. Our requirement is for ambitious and experienced sales people with the ability to deal with High Net Worth Individuals and increase the total Assets Under Management for the business.

• Responsible for the sales of Financial Products to individuals
• Dealing with clients via email and telephone communication
• Promoting available products and services to clients in the India market
• Developing and maintaining excellent relationships with prospective and existing clients
• Contributing to the team effort by achieving targets
• Suggest comprehensive Sales strategies in collaboration with the Business Development Officer – Sales to enhance profits
• Serves as the primary point to clients, fostering strong relationships through efficient communication, personalised support, and proactive engagement
• Stays informed about industry trends, competitive landscape and best practices and reports the same to the BDO-Sales to keep track on the market dynamics
• Stays updated on marketing promotions and their terms and conditions offered by the Company, effectively communicating them to Clients
• Efficiently addressing client concerns and resolving issues in a timely and efficient manner, escalating complex or sensitive matters to appropriate channels as needed to ensure swift resolution
• Familiarises oneself with the product portfolio and platform to navigate effectively and close the sale
• Acts in the best interest of the Company at all times and collaborates with the rest of the Sales team to promote the Company's services effectively
• Cultivates and maintains excellent working relationships with other departments, including Affiliation, Dealing, Back Office and Compliance

Desired Candidate Profile

• Bachelors/Masters Degree in any field
• Total of 3 to 5 years of experience in sales and customer service, preferably at least 1 year of experience in selling financial products
• Fluent in both English and Hindi, any other Indian language an advantage
• Reliable, with integrity of character
• Excellent customer service and personal selling skills
• Excellent organisational and analytical skills
• Confident, persuasive and ambitious
• Self – motivated with strong interpersonal and communication skills
• Ability to work independently as well as part of a team
• Ability to work in a dynamic environment and under pressure

We are seeking a highly skilled Relationship Management Expert to join our team. This is an exciting opportunity for a professional with a proven track record in developing and managing client relationships.

The successful candidate will be responsible for:

• Developing and executing relationship management strategies to meet client needs and achieve business objectives.
• Building and maintaining strong relationships with clients through effective communication and customer service.
• Maintaining accurate records of client interactions and updating relevant systems.

We are looking for someone who is passionate about delivering exceptional customer service and has experience in relationship management. The ideal candidate will have:

• A bachelor's degree in a related field, such as business or finance.
• At least 6 years of experience in relationship management, preferably in the banking or financial services industry.
• Strong communication and interpersonal skills, with the ability to build rapport with clients and colleagues alike.
• Proficiency in Microsoft Office, particularly Excel, Word, and PowerPoint.

We offer a competitive salary package, including benefits such as:

• Market-leading medical insurance.
• Paid leave and airfare.
• Staff discounts and offers.
• Children education assistance.

To apply for this role, please submit your resume and cover letter outlining your experience and qualifications.

Drive customer adoption and create tailored success plans.

Monitor account health and implement improvement strategies.

Support renewals and flag churn risks early.

Identify upsell/cross-sell opportunities with sales teams.

Build trusted relationships and lead Executive Business Reviews.

Document success stories and advocate for customer needs internally.

Requirements:

5+ years in Customer Success or related enterprise software roles, preferably in security.

Proven experience managing strategic accounts with measurable results.

Strong understanding of network security, compliance, and IT infrastructure.

Excellent communication, consulting, and project management skills.

Knowledge of firewalls, APIs (Java/REST), cloud (public/private), and networking.

Executive presence with the ability to handle escalations.

Willing to travel up to 50%.

Nice to Have:

Experience with Salesforce.com, Gainsight.

Technical expertise in TCP/IP, AWS VPC, VRF, firewall policies, LDAP, Radius.

Upload your resume and our tool will compare it to the requirements for this job like recruiters do.

We are an AI-powered expense management platform designed to simplify finance for businesses in the Middle East, helping them save both time and money. Our platform offers everything businesses need to manage and control their expenses in one place, including smart corporate cards, AI-powered automation and insights, streamlined accounting, and centralized dashboards.

Since 2022, over 800 businesses in the UAE—from startups to enterprises like Al Barari, Rove, Rivoli, Punjab National Bank, and CarSwitch—have used Alaan to control their spending and reduce costs. Together, our customers have saved over AED 100 million using Alaan.

As a Customer Success Manager at Alaan, you will be the strategic link between our company and a diverse portfolio of high-value clients, working proactively to help them achieve success through our platform. You’ll serve as a trusted advisor, managing client relationships from onboarding to long-term partnership, ensuring their goals are met, and enhancing their experience with our product. Your expertise will drive client satisfaction, loyalty, and growth in a fast-paced, start-up environment.

• Account Management - Successfully manage a portfolio of customers and prioritize amidst multiple competing priorities, escalations, and deadlines.
• Continuous Learning and Development - Develop a deep understanding of a client’s business, brand, industry, and its consumers. Apply domain/technical knowledge of the platform, best practices, and customer insights to remove blockers and proactively support customers.
• Vigilance and Awareness - Proactively track accounts to identify early warning signs of churn risk, establish internal action plans to address customer concerns and work proactively to eliminate that risk.
• Product Development - Act as an advocate for the client and bring back structured requests or feedback to the Product team and work with the product team to be one of the key contributors to define client requirements, features and improvements.
• A Constant Air of Improvement - Establish and improve service procedures, policies and standards through best practices while keeping accurate records and document customer service actions and discussions.
• Ownership - Take responsibility for positively building client relationships over time as their go-to trusted advisor.

What we are looking for

• 3+ years of proven successful experience as a Customer Success Manager in B2B SaaS / analytics.
• Proven track record - Of high-value solution client success experiences with enterprise clients from a range of industries. Experience in supporting long term, recurring revenue programmes or equivalent.
• Ownership - Ability to multi-task and independently handle tasks without any follow-ups.
• Problem Solver – You are a natural problem solver and trusted adviser to clients, never shy of presenting a point of view to deliver on client objectives. Ability to negotiate with win-win outcomes.
• Passion for Business Optimization – You have an interest in new technologies and in the power of data and insights as foundations for business growth. You also have a working knowledge of customer service software, databases and tools.
• Cognitive Intelligence – You can think on your feet, seeing all the angles to best position our platform to best fit a client’s needs.
• Client Empathy – You’ll be building deep, trusting relationships.
• Communication Skills - Excellent verbal, written, and presentation skills in English.
• Positivity – You’ve got the charisma, but not the ego, to make a good impression with a collaborative mindset.
• Curiosity - You’re interested in learning more about the industry and show an outstanding curiosity towards the client base.
• Start-up Attitude – You’re comfortable in a rapidly changing environment, working with limited resources, and delivering high-quality work at the speed which is necessary for successful business growth.
• Knowledge - Accounting and Finance processes is a strong plus.

What's in it for you

• Thrive in a flexible hybrid culture with ample work-life balance.
• Competitive salary and equity
• Contribute to building the Middle East’s most beloved fintech brand from the ground up.
• Benefit from a role with significant ownership and accountability.
• Participate in exciting offsite events.
• Enjoy additional perks like travel allowances, gym memberships, and more.