1 374 Customer Support Engineer jobs in the United Arab Emirates

Join to apply for the Customer support engineer - Middle East region - F/M role at Exail

Join to apply for the Customer support engineer - Middle East region - F/M role at Exail

As a Customer Support Engineer based in the UAE, you'll be the crucial link between Exail's innovative technology and our valued clients in the Middle East. You'll ensure the seamless integration and operation of our diverse product range, including maritime navigation, motion simulation, and USV systems. This role offers a unique opportunity to gain hands-on experience with a wide spectrum of advanced technologies and contribute directly to customer success.
Key Responsibilities

• Customer Champion: Represent Exail with professionalism and expertise, building strong relationships with clients both remotely and on-site.
• Remote Technical Support:
• Respond promptly to customer inquiries via hotline, email, and other channels.
• Accurately document, analyze, and report customer issues within our database.
• Perform local maintenance and testing of Exail and customer equipment.
• On-Site Expertise:
• Conduct pre-surveys, installations, commissioning, training, demos, and provide expert technical assistance.
• Prepare detailed reports and follow-up on all on-site activities.
• Travel extensively within the Middle East, with occasional international travel, including to our French headquarters.
• Internal Collaboration:
• Work closely with sales, project, and maintenance teams to ensure seamless customer support.
• Provide technical expertise during pre-sales and post-sales activities.
• Stay up-to-date with product developments through regular interaction with product managers in France.
• Continuous Improvement:
• Engage in continuous training to enhance your knowledge of Exail products.
• Contribute to the development and improvement of support procedures and tools.
• Share knowledge and expertise within the support team.
  

• Bachelor's degree in Engineering or Science (Electronics, Robotics, Mechanical, Ocean Engineering) or equivalent experience.
• Alternatively, 5+ years of experience working with high-technology products or a relevant military background.
• Strong customer service orientation and a results-driven mindset.
• Exceptional analytical and problem-solving skills.
• Ability to work independently and under pressure, both individually and as part of a team.
• Self-motivated, technically curious, and proactive.
• Excellent English communication skills (written and verbal). Fluency in Arabic is highly desirable.
• Cross-cultural awareness and experience.
• Knowledge of inertial navigation, underwater acoustics, surveying, or gyrocompass systems is a significant advantage.
• Proficiency in the MS Office Suite.
• Comfortable working on boats at sea.

• Seniority level Mid-Senior level

• Employment type Full-time

• Job function Information Technology
• Industries Defense and Space Manufacturing

Referrals increase your chances of interviewing at Exail by 2x

Get notified about new Customer Support Engineer jobs in Dubai, Dubai, United Arab Emirates .

Dubai, Dubai, United Arab Emirates 20 hours ago

Dubai, Dubai, United Arab Emirates 1 year ago

Global Village, Dubai, United Arab Emirates 1 month ago

We're unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

Our 12-month graduate program provides a comprehensive training experience, combining coursework and job rotations to equip you with the skills and knowledge necessary for success in the energy industry.

As part of our commitment to Emiratization, we give preference to qualified Emirati nationals who are passionate about learning and growing with us.

• Manage customer support cases by assigning tasks to service engineers
• Coordinate repair and modification activities (RMA)
• Oversee material receipt and dispatch
• Operate the GE product repair center in UAE after receiving proper training

• Demonstrated eagerness to learn grid solution business dynamics
• Ability to work 5 days a week during a 12-month rotation without any obstacles
• Bachelor's or Master's degree in Electrical Engineering from an accredited university
• Fluency in English and Arabic (oral and written)

• Integrity, critical thinking, analytical skills, agility, and a continuous learning mindset
• Accountability, teamwork, strong interpersonal and leadership skills, drive for results, and initiative
• Passion for learning and growth

Magic Global Village, Dubai, United Arab Emirates

Join to apply for the Customer Support Engineer – Enterprise Data Platforms - Freelance, Remote role at Magic

Magic Global Village, Dubai, United Arab Emirates

11 hours ago Be among the first 25 applicants

Join to apply for the Customer Support Engineer – Enterprise Data Platforms - Freelance, Remote role at Magic

Get AI-powered advice on this job and more exclusive features.

Description

Department: Support & Leadership

Location: Global+

Compensation: $6.00 / hour

• Serve as front-line support for Level 2 escalations involving query performance, workload management, data ingestion, and system behavior across massively parallel processing architecture.
• Reproduce customer issues in lab environments, analyze root causes, and recommend effective solutions.
• Utilize diagnostic tools and logs to isolate and resolve performance and stability issues.
  
  

• Own critical support tickets through to resolution, providing clear and timely communication and ensuring high customer satisfaction.
• Assist enterprise customers with hybrid deployments spanning public cloud (AWS, Azure) and on-premises appliances.
• Share proactive guidance on best practices for workload optimization, schema design, and resource allocation.
  
  

• Act as the customer advocate by capturing feedback on product features, defects, and enhancements to share with Product Management and Engineering.
• Coordinate with QA and Engineering teams to test and validate fixes.
• Collaborate with Level 4 engineers during highly escalated issues and drive timely cross-functional escalations.
  
  

• Contribute to and maintain internal playbooks, diagnostic checklists, and customer-facing knowledge base articles focused on platform-specific behaviors.
• Help maintain and improve support tools and environments.
  
  

• Stay current on distributed database architectures, system internals, and emerging technologies.
• Recommend product and process improvements based on deep understanding of customer workflows and requirements.
  
  

• 3+ years in technical support, systems engineering, or Site Reliability Engineering (SRE) roles supporting SQL-based data platforms.
• Strong proficiency in SQL with the ability to write and understand complex queries including joins, subqueries, and analytic functions.
• Solid experience in Linux/Unix system administration, performance monitoring, and scripting (Bash, Python).
• Deep understanding of distributed database concepts including compute nodes, storage layers, networking, and alerting systems.
• Exposure to hybrid cloud architectures and cloud infrastructure (AWS, Azure), especially networking, security groups, and storage.
• WFH Set-Up:
  • Computer with at least 8GB RAM, an Intel i5 core processor/AMD Ryzen 5 Processor and up.
  • Internet speed of at least 40MBPS
  • Headset with an extended mic that has noise cancellation and a webcam
  • Back-up computer and internet connection
  • Quiet, dedicated workspace at home

• Technical: Advanced SQL skills, Linux/Unix expertise, scripting proficiency, knowledge of distributed databases and cloud platforms.
• Communication: Clear, direct, and empathetic communicator able to convey complex technical issues to diverse audiences.
• Problem Solving: Analytical thinker with a proactive approach to troubleshooting and root cause analysis.
• Collaboration: Team player who works effectively across functions and time zones.
• Adaptability: Comfortable working flexible hours including on-call rotations as needed.

• You are a highly organized and independent self-starter who thrives in a fast-paced technical support environment.
• You enjoy solving complex problems and take ownership of customer issues from start to finish.
• You value clear communication and continuous learning.
• You are excited by the opportunity to influence product improvements through direct customer advocacy.
• You are motivated by making a measurable impact on customer success and platform reliability.

• Remote position
• Must have a reliable internet connection and a quiet workspace
• Required to provide own computer with Intel Core i5 or something similar or higher operating system

• Monday to Friday, 5 PM to 1 AM Pacific Time (may require flexibility for on-call support)

• $ per hour
• No benefits package included
  
  

• Seniority level Executive

• Employment type Full-time

• Job function Information Technology
• Industries Software Development

Referrals increase your chances of interviewing at Magic by 2x

We're unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

We are seeking a proactive and customer-focused Client Relationship Specialist to strengthen our client relationships and enhance customer satisfaction. The ideal candidate will be responsible for managing client interactions, addressing concerns, and ensuring a smooth client experience while identifying opportunities to improve service delivery.

• Act as a primary point of contact for clients, addressing inquiries and resolving issues promptly.
• Build and maintain strong relationships with new and existing clients to enhance retention and satisfaction.
• Provide clients with accurate information about company products, services, and policies.
• Assist in onboarding new clients and ensuring a seamless transition into company services.
• Gather and analyze client feedback to identify areas for improvement and propose solutions.
• Collaborate with internal teams, including sales, operations, and customer service, to meet client needs.
• Maintain up-to-date client records in CRM systems and ensure all interactions are documented.
• Assist in preparing reports on client engagement, service quality, and business opportunities.
• Support the development and implementation of client-focused initiatives and programs.
• Stay updated on industry trends and best practices to enhance the client experience.
• Employment Visa
• Medical insurance
#J-18808-Ljbffr

This job posting is for a position with our reputed Client in Abu Dhabi for Food Service of their employees.

Education:

Basic Education: Any. Previous Experience: Worked in Fastfood chain, QSR (Quick Service Restaurant). Minimum 1 year working experience in UAE. Candidates currently in UAE.

Job Description:

1. Assembling and packing food orders in carry-out containers and bags
2. Assisting cooks with food preparation
3. Taking payments for food orders and providing correct change
4. Cleaning tables in dining areas
5. Stocking condiment and beverage stations
6. Taking customer orders via telephone and mobile apps

Desired Profile:

Similar to job description, candidates should have relevant experience in food service roles.

Al Reem Island, City of Lights,
Addax Tower, 5107,
Abu Dhabi, UAE,
PO Box 47019

We are hiring for a Customer Service position in the UAE, with free visa and accommodation provided.

Applicants should have:

1. Strong communication skills
2. A positive attitude
3. A passion for helping customers

We offer a competitive salary . For more details, please call or WhatsApp .

is a platform connecting job seekers and employers. Applicants should conduct their own research into the credentials of prospective employers. We do not endorse requests for money payments and advise against sharing personal or

Do you want to join a leading company in its sector? Are you passionate about the world of bread and pastries, and do you want to contribute your ideas and projects related to trends, products, recipes, and doughs?

We are a dynamic, innovative company with a human team eager to take on the world and set trends in the world of pastries and bread. If you are one of them, this is your project, and Europastry is your business

If you are interested in becoming part of this exciting and constantly growing project, this is your opportunity

Below are more details about the project:

Your job will be to ensure customer service guidelines are implemented in alignment with the company's vision and mission, working closely with the leading customer service team in Spain. Additionally, you will handle daily administrative tasks in the office. To succeed in this multifaceted role, you should be passionate about working with people, competent, proactive, and customer-focused.

• Implement customer service guidelines to support the sales team and maintain ongoing relationships with existing and new customers in the Middle East and Africa region;
• Align guidelines and procedures for MEA with the central international customer service team in Spain;
• Maintain a ledger and follow up daily on orders between customers, the central customer service in Spain, and the local sales team;
• Provide knowledgeable information about the company's products and services to customers;
• Support customers with proactive, timely solutions that add value to sales execution;
• Monitor orders and services to contribute to the company's quantitative and qualitative targets;

Perform other related duties as required to ensure the continuous operation of the local office (e.g., license renewal).

Degree in Business Administration or equivalent

Experience: At least 2 years of customer service experience in an international company

Fluent in English; knowledge of Spanish and Arabic is optional

High level of written and oral communication skills

Proactive thinking

Excellent communication and negotiation skills

The candidate will be responsible for:

1. Serving as the primary point of contact for the customers and all internal Galaxy offices.
2. Relationship management with customers and developing an understanding of their business needs.
3. Managing the end-to-end process of air export movement, by working closely with the customer and internal stakeholders.
4. Proactively tracking the shipments and notifying the customers whenever required.
5. Communicating the changes/deviations from the earlier devised plan, post discussion with the team, to avert risks in routing or movement.
6. Resolving customer issues by engaging suitable stakeholders.
7. Monitoring booking trends and following up with customers to increase sales and optimize the customer service experience.
8. Maintaining accurate records and documentation and ensuring compliance with all relevant regulations and standards.

Job Type: Full Time

Job Location: Dubai

Basic required skills:

• Excellent communication and interpersonal skills.
• Fluent in Hindi and English (oral and written).
• Computer literate.
• Familiar with MS Office tools.
• Familiar with international logistics and freight forwarding (ocean/air & import/export).

Full Name *

Email *

Phone *

Upload CV/Resume * Allowed Type(s): .pdf, .doc, .docx

By using this form you agree with the storage and handling of your data by this website.

Intergrande BKC delivers a wide range of manpower services across the United Arab Emirates, for a large Client base in infrastructure, construction, factories, interiors and fit out services. Over 22+ years of experience working with the UAE's leading companies, we deploy the industry best tailored manpower services to advance our client success.

1. Maintaining a positive, empathetic, and professional attitude toward customers at all times.
2. Responding promptly to customer inquiries.
3. Communicating with customers through various channels.
4. Acknowledging and resolving customer complaints.
5. Keeping records of customer interactions, transactions, comments, and complaints.

Job Type: Full-time