1 288 Customer Support Manager jobs in the United Arab Emirates
Customer Support Manager
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Job Description
The Customer Support Manager will be responsible for building and leading a world-class customer support function. You will set up and oversee a team of 3 Team Leaders and 18 Support Agents initially , ensuring players receive seamless, high-quality support across chat, email, and phone.
This role is both operational and strategic: you’ll establish the processes, tools, and training that define the customer support experience, while also setting the culture for a high-performance, empathetic, and player-first support team. Your leadership will be instrumental in building trust, ensuring compliance, and driving long-term player retention and satisfaction in a highly competitive market.
This is a role where in-office time is recognised as highly valuable in the preliminary stages of our start up to build and shape the foundations of the novel Marketing and other teams yet we support flexibility where and when required.
- Team Leadership : Build, mentor, and scale a 20+ person support function (3 leads + 18 agents).
- Player Experience : Deliver fast, empathetic, multilingual support tailored to South Asian market needs.
- Operational Excellence : Define workflows, SLAs, and escalation processes to ensure efficiency and consistency.
- Crypto & Gaming Knowledge : Understand unique player challenges with crypto payments, wallets, and online casino play.
- Compliance & Trust : Ensure support interactions follow responsible gaming, AML/KYC, and regulatory standards.
- Retention Impact : Partner with Brand, CRM, and Product teams to turn support into a retention driver.
Experience Required
- 6–8+ years in customer support/service operations, with at least 3 years in a leadership role.
- Proven experience building, scaling and managing large-scale support teams (20+ people), ideally in iGaming, fintech, or digital-first consumer businesses.
- Strong understanding of South-east Asian customer behavior and communication styles , with experience in multilingual support (Thailand, Indonesia and Vietnam).
- Knowledge of crypto payments and wallets , or proven experience in fintech/gaming environments.
- Expertise in support systems and tools (Zendesk, Freshdesk, Intercom, or similar) and reporting dashboards.
- Track record of implementing SLAs, QA frameworks, and customer satisfaction programs .
- Strong cross-functional skills — able to partner with Marketing, Product, and Compliance.
- Comfortable working in a fast-paced start-up environment , balancing strategic planning with hands-on operations.
Be vigilant about potential scams, phishing attempts, or fraudulent activities, and seek credible sources or reviews to assess the trustworthiness of the company. Remember, your personal and financial security is paramount, and taking preventive measures is crucial to safeguarding your information from potential risks and unauthorized use. SupportFinity is not responsible for any consequences that may arise from disclosing such information to unauthorized or fraudulent entities.
#J-18808-LjbffrCustomer Support Manager
Posted today
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Job Description
Job Purpose
To oversee and manage all customer support operations for residential and commercial property buyers, tenants, and investors. The role ensures a smooth post-sales and post-handover experience, resolving client queries, handling complaints, and driving client satisfaction in alignment with the company's service standards and real estate regulations in the UAE.
Key Responsibilities 1. Customer Support Leadership
● Lead the day-to-day operations of the customer support team handling client inquiries (calls, emails, WhatsApp, and walk-ins).
● Oversee customer service processes related to unit handovers, snagging, payments, maintenance, and documentation.
● Ensure timely resolution of all client issues and escalations in coordination with relevant departments (sales, legal, projects, finance, facilities management).
- Client Relationship Management
● Serve as the primary point of contact for VIP clients and high-value investors during post-sales and handover stages.
● Ensure a seamless customer journey from booking to handover and beyond.
● Maintain strong relationships with existing customers to encourage referrals and future investments.
● Manage internal agency relationships to ensure alignment on support processes, performance expectations, and service delivery standards.
Service Quality & Reporting
● Monitor service KPIs such as average response time, resolution time, CSAT (Customer Satisfaction), and complaint rates.
● Prepare weekly and monthly reports for senior management with insights on customer pain points and satisfaction levels.
● Implement service quality surveys and feedback loops.
4. Cross-Department Coordination
● Coordinate with technical, legal, and project teams to resolve snagging issues, construction delays, or title deed concerns.
● Work closely with the facilities and property management teams to ensure post-handover support is responsive and effective.
5. Policy & Process Development
● Create SOPs for customer handling during sales, post-sales, and after-handover phases.
● Develop and update customer support documentation and FAQs related to real estate processes (Ejari, title deeds, service charges, etc.).
● Stay updated on UAE real estate laws, DLD requirements, and RERA compliance to guide customer interactions legally.
Qualifications & Experience 1. Education
● Bachelor's degree in Business Administration, Real Estate, Customer Service, or related field.
● Certifications in Customer Experience or Real Estate (optional but preferred).
- Experience
● 5–8 years in customer service, with 2–3 years in the UAE real estate industry (mandatory).
● Experience managing post-sales customer issues, especially in handover and property registration processes.
● Familiarity with RERA, DLD, and other local regulatory bodies.
Key Skills
Technical & Domain Skills
Knowledge of UAE real estate lifecycle
CRM systems (e.g. Salesforce, Property Finder CRM)
Microsoft Excel / reporting tools
Understanding of DLD, RERA, Ejari systems
Experience with snagging/handover procedures
Soft Skills
Excellent communication
Strong leadership & conflict resolution
Empathy & client-oriented mindset
Patience & problem-solving
Time management & multi-tasking
● Benefits: Visa, medical insurance, annual leave, travel, bonus/incentive structure
Job Type: Full-time
Pay: AED5, AED8,000.00 per month
Customer Support Manager
Posted today
Job Viewed
Job Description
We are looking for a Customer Support Manager to lead and elevate our customer service operations, ensuring a seamless and satisfying experience for every client interaction. This role is central to building trust, resolving issues efficiently, and driving service excellence across our customer touchpoints.
The ideal candidate brings a proactive mindset, strong leadership qualities, and a passion for delivering best-in-class customer care. You should be detail-oriented, solutions-driven, and ready to set new standards in service delivery. If you thrive in fast-paced environments and are committed to customer satisfaction, read on.
Key ResponsibilitiesCore Functions
- Oversee the day-to-day operations of the customer care team, ensuring prompt and professional handling of all inquiries and complaints.
- Develop and implement service protocols to improve response time and client satisfaction.
- Monitor service KPIs and maintain high performance across all touchpoints.
- Lead the resolution of escalated issues, ensuring timely follow-up and closure.
Collaboration & Communication
- Work closely with sales, operations, and technical teams to align service expectations and execution.
- Train, mentor, and support customer care staff to maintain quality and consistency in communication.
- Maintain a feedback loop with clients to gather insights and suggest service improvements.
- Prepare internal communication on service policies, updates, and client insights.
Performance, Reporting & Strategy
- Track and report on service metrics, customer satisfaction scores, and issue resolution timelines.
- Identify trends, gaps, and areas of improvement from client interactions and data analysis.
- Recommend strategic changes to improve the customer journey and retention.
- Support digital transformation and automation initiatives in customer service.
- Minimum 5 years of experience in customer care or service management, preferably in the UAE.
- Strong leadership skills with experience managing teams in client-facing roles.
- Proficiency in CRM systems and ticketing tools.
- Excellent communication and conflict resolution skills.
- Ability to multitask and remain calm under pressure.
- Fluency in English; Arabic is an advantage.
Competitive Salary: 10,000 – 15,000 AED
- Work Visa sponsorship
- Medical insurance
- 30 days of paid annual leave
- Supportive team culture and modern office environment
Type: Full-time, on-site position
Note: Remote or hybrid work is not available. Candidates must be based in or willing to relocate to the UAE.
Why Join Us?Lead a customer care team where your leadership makes a real difference.
Join a company committed to service excellence and continuous improvement.
Be part of a collaborative environment that values your input and expertise.
Build a career with a stable, growth-focused organization.
Organized and efficient? Step into a role where your structure powers our success. Apply now
Customer Support Manager
Posted today
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Job Description
Job Title: Service Manager – Used Car Dealership
We are looking for a Service Manager to lead our aftersales and service operations, ensuring every customer receives a reliable, transparent, and professional experience after purchasing their vehicle. This role is central to maintaining trust, managing complaints effectively, and overseeing car servicing and aftercare operations.
The ideal candidate will have strong leadership qualities, hands-on experience in automotive service management, and the ability to balance customer satisfaction with operational efficiency.
Key Responsibilities
Aftersales & Complaints Handling
- Oversee all aftersales operations, including service bookings, warranty claims, and complaint resolution.
- Act as the escalation point for customer complaints, ensuring fair, fast, and professional handling.
- Maintain strong relationships with customers to build loyalty and repeat business.
- Manage day-to-day service operations, from routine maintenance to major repairs.
- Coordinate with mechanics, inspectors, and service advisors to ensure timely and high-quality work.
- Monitor turnaround times and ensure efficient scheduling of service bays.
- Ensure parts availability and liaise with suppliers when required.
- Lead, train, and mentor the service and aftercare team to maintain high standards.
- Set and implement service policies, SOPs, and complaint-handling procedures.
- Drive improvements in customer satisfaction and operational performance.
- Track KPIs such as service turnaround times, complaint resolution rates, and customer satisfaction scores.
- Prepare reports on service performance, recurring issues, and improvement strategies.
- Recommend and implement initiatives to enhance the aftersales experience.
- Minimum 5 years of experience in service management within the automotive industry, preferably in the UAE.
- Strong understanding of used car aftersales, complaints handling, and workshop management.
- Proven leadership and people management skills.
- Excellent communication, negotiation, and conflict-resolution abilities.
- Proficiency in CRM systems and workshop management tools.
- Fluency in English; Arabic is an advantage.
- Competitive Salary: 10,000 – 15,000 AED
- Work Visa sponsorship
- Medical insurance
- 30 days of paid annual leave
- Supportive team culture and modern facilities
- Full-time, on-site position (UAE-based)
Take charge of the full aftersales cycle, from servicing to complaints.
Join a dealership focused on quality, trust, and long-term customer relationships.
Lead a motivated service team where your decisions drive customer satisfaction.
Build a career with a stable, growth-oriented automotive group.(Senior) Consultant Automotive (DBM / VSS) in Dubai, UAE Technical Manager - Automotive and Industrial Key Account Manager– Light Commercial Vehicle, Great Wall Motors Key Account Manager - Active Beauty for the Middle East & Africa Transformation Manager Al-Futtaim Automotive Strategy And Transformation
#J-18808-Ljbffr
Customer Support Manager
Posted today
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Job Description
As a seasoned leader, you will be responsible for guiding and managing a dynamic Customer Support Team within a rapidly growing startup.
Key Responsibilities- Direct, mentor and develop a team of support specialists to ensure exceptional customer experiences.
- Conceive, implement and refine support strategies and performance metrics to drive business growth.
- Maintain and improve comprehensive support documentation and processes to enhance team efficiency.
- Demonstrated expertise in customer-facing roles or similar positions.
- A proactive and solution-focused mindset with excellent problem-solving skills.
- Strong verbal and written communication skills, as well as the ability to lead and motivate teams.
- A deep understanding of customer needs and a genuine passion for delivering outstanding support.
Customer Success & Support Manager
Posted today
Job Viewed
Job Description
Dubai, United Arab Emirates | Posted on 08/24/2025
CASABOT is the AI-powered home automation platform that transforms any space into an intelligent, intuitive environment. Seamlessly connecting devices across brands, CASABOT eliminates complexity and guesswork—no apps, no commands, just effortless automation. Whether for homes, hotels, or commercial spaces, CASABOT delivers luxury-level technology with unmatched simplicity, real-time support, and smart energy management—designed to enhance daily living and future-proof properties.
About the Role
As CASABOT’s Customer Success & Support Manager, you’ll be the voice of our customers—ensuring they not only love our product but also feel empowered using it. You’ll lead onboarding, ongoing engagement, and technical support across residential, commercial, and hospitality clients, playing a critical role in customer retention and satisfaction.
- Own and improve the customer lifecycle from onboarding to renewal.
- Deliver exceptional technical and non-technical support through chat, phone, and email.
- Build scalable onboarding and training processes.
- Manage and mentor support engineers and success agents.
- Monitor and report on customer health scores and satisfaction metrics.
- Act as the internal voice of the customer—partnering with Product and Engineering on feature feedback and issue resolution.
- Lead implementation of customer self-service resources and knowledge bases.
- Handle escalations and critical customer issues with urgency and empathy.
- Collaborate with Sales and Account Management on upsells and renewals.
Customer Success & Relationship Management
- 5+ years of experience in Customer Success or Support roles, preferably in SaaS, IoT, or Smart Home/PropTech
- Proven track record in reducing churn and increasing customer satisfaction
- Experience with customer journey mapping and lifecycle strategy
Technical Proficiency
- Familiarity with smart home ecosystems (Zigbee, Z-Wave, Matter, Wi-Fi, etc.)
- Ability to understand and communicate technical concepts to non-technical users
- Experience with support ticketing systems (e.g., Zendesk, Freshdesk)
- Exceptional communication and interpersonal skills
- Customer-first mindset with a high emotional intelligence
- Experience hiring, coaching, or managing support/success teams
Tools & Systems
- CRM (HubSpot, Salesforce, or similar)
- Project management tools (Asana, Notion, Trello)
Nice to Have
- Experience in pre-launch or startup environments
- Familiarity with AI or automation platforms
- Multilingual capabilities (especially Arabic, German, French or Italian)
- Work with a global, mission-driven team
- Remote-friendly culture with flexible hours
Customer Success & Support Manager
Posted today
Job Viewed
Job Description
Dubai, United Arab Emirates | Posted on 08/24/2025
CASABOT is the AI-powered home automation platform that transforms any space into an intelligent, intuitive environment. Seamlessly connecting devices across brands, CASABOT eliminates complexity and guesswork—no apps, no commands, just effortless automation. Whether for homes, hotels, or commercial spaces, CASABOT delivers luxury-level technology with unmatched simplicity, real-time support, and smart energy management—designed to enhance daily living and future-proof properties.
About the Role
As CASABOT’s Customer Success & Support Manager, you’ll be the voice of our customers—ensuring they not only love our product but also feel empowered using it. You’ll lead onboarding, ongoing engagement, and technical support across residential, commercial, and hospitality clients, playing a critical role in customer retention and satisfaction.
- Own and improve the customer lifecycle from onboarding to renewal.
- Deliver exceptional technical and non-technical support through chat, phone, and email.
- Build scalable onboarding and training processes.
- Manage and mentor support engineers and success agents.
- Monitor and report on customer health scores and satisfaction metrics.
- Act as the internal voice of the customer—partnering with Product and Engineering on feature feedback and issue resolution.
- Lead implementation of customer self-service resources and knowledge bases.
- Handle escalations and critical customer issues with urgency and empathy.
- Collaborate with Sales and Account Management on upsells and renewals.
Customer Success & Relationship Management
- 5+ years of experience in Customer Success or Support roles, preferably in SaaS, IoT, or Smart Home/PropTech
- Proven track record in reducing churn and increasing customer satisfaction
- Experience with customer journey mapping and lifecycle strategy
Technical Proficiency
- Familiarity with smart home ecosystems (Zigbee, Z-Wave, Matter, Wi-Fi, etc.)
- Ability to understand and communicate technical concepts to non-technical users
- Experience with support ticketing systems (e.g., Zendesk, Freshdesk)
- Exceptional communication and interpersonal skills
- Customer-first mindset with a high emotional intelligence
- Experience hiring, coaching, or managing support/success teams
Tools & Systems
- CRM (HubSpot, Salesforce, or similar)
- Project management tools (Asana, Notion, Trello)
Nice to Have
- Experience in pre-launch or startup environments
- Familiarity with AI or automation platforms
- Multilingual capabilities (especially Arabic, German, French or Italian)
- Work with a global, mission-driven team
- Remote-friendly culture with flexible hours
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About the latest Customer support manager Jobs in United Arab Emirates !
Customer Success & Support Manager
Posted today
Job Viewed
Job Description
Dubai, United Arab Emirates | Posted on 08/24/2025
CASABOT is the AI-powered home automation platform that transforms any space into an intelligent, intuitive environment. Seamlessly connecting devices across brands, CASABOT eliminates complexity and guesswork—no apps, no commands, just effortless automation. Whether for homes, hotels, or commercial spaces, CASABOT delivers luxury-level technology with unmatched simplicity, real-time support, and smart energy management—designed to enhance daily living and future-proof properties.
About the Role
As CASABOT’s Customer Success & Support Manager, you’ll be the voice of our customers—ensuring they not only love our product but also feel empowered using it. You’ll lead onboarding, ongoing engagement, and technical support across residential, commercial, and hospitality clients, playing a critical role in customer retention and satisfaction.
- Own and improve the customer lifecycle from onboarding to renewal.
- Deliver exceptional technical and non-technical support through chat, phone, and email.
- Build scalable onboarding and training processes.
- Manage and mentor support engineers and success agents.
- Monitor and report on customer health scores and satisfaction metrics.
- Act as the internal voice of the customer—partnering with Product and Engineering on feature feedback and issue resolution.
- Lead implementation of customer self-service resources and knowledge bases.
- Handle escalations and critical customer issues with urgency and empathy.
- Collaborate with Sales and Account Management on upsells and renewals.
Customer Success & Relationship Management
- 5+ years of experience in Customer Success or Support roles, preferably in SaaS, IoT, or Smart Home/PropTech
- Proven track record in reducing churn and increasing customer satisfaction
- Experience with customer journey mapping and lifecycle strategy
Technical Proficiency
- Familiarity with smart home ecosystems (Zigbee, Z-Wave, Matter, Wi-Fi, etc.)
- Ability to understand and communicate technical concepts to non-technical users
- Experience with support ticketing systems (e.g., Zendesk, Freshdesk)
- Exceptional communication and interpersonal skills
- Customer-first mindset with a high emotional intelligence
- Experience hiring, coaching, or managing support/success teams
Tools & Systems
- CRM (HubSpot, Salesforce, or similar)
- Project management tools (Asana, Notion, Trello)
Nice to Have
- Experience in pre-launch or startup environments
- Familiarity with AI or automation platforms
- Multilingual capabilities (especially Arabic, German, French or Italian)
- Work with a global, mission-driven team
- Remote-friendly culture with flexible hours
Customer Success & Support Manager
Posted today
Job Viewed
Job Description
Dubai, United Arab Emirates | Posted on 08/24/2025
CASABOT is the AI-powered home automation platform that transforms any space into an intelligent, intuitive environment. Seamlessly connecting devices across brands, CASABOT eliminates complexity and guesswork—no apps, no commands, just effortless automation. Whether for homes, hotels, or commercial spaces, CASABOT delivers luxury-level technology with unmatched simplicity, real-time support, and smart energy management—designed to enhance daily living and future-proof properties.
About the Role
As CASABOT’s Customer Success & Support Manager, you’ll be the voice of our customers—ensuring they not only love our product but also feel empowered using it. You’ll lead onboarding, ongoing engagement, and technical support across residential, commercial, and hospitality clients, playing a critical role in customer retention and satisfaction.
- Own and improve the customer lifecycle from onboarding to renewal.
- Deliver exceptional technical and non-technical support through chat, phone, and email.
- Build scalable onboarding and training processes.
- Manage and mentor support engineers and success agents.
- Monitor and report on customer health scores and satisfaction metrics.
- Act as the internal voice of the customer—partnering with Product and Engineering on feature feedback and issue resolution.
- Lead implementation of customer self-service resources and knowledge bases.
- Handle escalations and critical customer issues with urgency and empathy.
- Collaborate with Sales and Account Management on upsells and renewals.
Customer Success & Relationship Management
- 5+ years of experience in Customer Success or Support roles, preferably in SaaS, IoT, or Smart Home/PropTech
- Proven track record in reducing churn and increasing customer satisfaction
- Experience with customer journey mapping and lifecycle strategy
Technical Proficiency
- Familiarity with smart home ecosystems (Zigbee, Z-Wave, Matter, Wi-Fi, etc.)
- Ability to understand and communicate technical concepts to non-technical users
- Experience with support ticketing systems (e.g., Zendesk, Freshdesk)
- Exceptional communication and interpersonal skills
- Customer-first mindset with a high emotional intelligence
- Experience hiring, coaching, or managing support/success teams
Tools & Systems
- CRM (HubSpot, Salesforce, or similar)
- Project management tools (Asana, Notion, Trello)
Nice to Have
- Experience in pre-launch or startup environments
- Familiarity with AI or automation platforms
- Multilingual capabilities (especially Arabic, German, French or Italian)
- Work with a global, mission-driven team
- Remote-friendly culture with flexible hours
Customer Success & Support Manager
Posted today
Job Viewed
Job Description
Dubai, United Arab Emirates | Posted on 08/24/2025
CASABOT is the AI-powered home automation platform that transforms any space into an intelligent, intuitive environment. Seamlessly connecting devices across brands, CASABOT eliminates complexity and guesswork—no apps, no commands, just effortless automation. Whether for homes, hotels, or commercial spaces, CASABOT delivers luxury-level technology with unmatched simplicity, real-time support, and smart energy management—designed to enhance daily living and future-proof properties.
About the Role
As CASABOT’s Customer Success & Support Manager, you’ll be the voice of our customers—ensuring they not only love our product but also feel empowered using it. You’ll lead onboarding, ongoing engagement, and technical support across residential, commercial, and hospitality clients, playing a critical role in customer retention and satisfaction.
- Own and improve the customer lifecycle from onboarding to renewal.
- Deliver exceptional technical and non-technical support through chat, phone, and email.
- Build scalable onboarding and training processes.
- Manage and mentor support engineers and success agents.
- Monitor and report on customer health scores and satisfaction metrics.
- Act as the internal voice of the customer—partnering with Product and Engineering on feature feedback and issue resolution.
- Lead implementation of customer self-service resources and knowledge bases.
- Handle escalations and critical customer issues with urgency and empathy.
- Collaborate with Sales and Account Management on upsells and renewals.
Customer Success & Relationship Management
- 5+ years of experience in Customer Success or Support roles, preferably in SaaS, IoT, or Smart Home/PropTech
- Proven track record in reducing churn and increasing customer satisfaction
- Experience with customer journey mapping and lifecycle strategy
Technical Proficiency
- Familiarity with smart home ecosystems (Zigbee, Z-Wave, Matter, Wi-Fi, etc.)
- Ability to understand and communicate technical concepts to non-technical users
- Experience with support ticketing systems (e.g., Zendesk, Freshdesk)
- Exceptional communication and interpersonal skills
- Customer-first mindset with a high emotional intelligence
- Experience hiring, coaching, or managing support/success teams
Tools & Systems
- CRM (HubSpot, Salesforce, or similar)
- Project management tools (Asana, Notion, Trello)
Nice to Have
- Experience in pre-launch or startup environments
- Familiarity with AI or automation platforms
- Multilingual capabilities (especially Arabic, German, French or Italian)
- Work with a global, mission-driven team
- Remote-friendly culture with flexible hours