1 840 Customer Support Specialist jobs in the United Arab Emirates

Description:

Join our dynamic team supporting a leading German multinational in the food delivery sector We are seeking a fluent German speaker to provide exceptional support to our Austrian customers.

In this vital role, you will be the first point of contact, resolving inquiries and ensuring customer satisfaction through multiple channels, including phone, email, and live chat. This is an on-site position based in our Dubai office with a standard 5-day work week and a 9-hour daily shift (including a 1-hour break). You should also be able to work in rotational shifts.

Key Responsibilities:

• Provide professional and efficient customer support to our Austrian clientele in German (with an understanding of Austrian nuances) and English.
• Manage customer inquiries via phone, email, and live chat.
• Troubleshoot issues and provide timely and effective solutions.

• Maintain a high standard of customer service and contribute to a positive brand experience.

• Salary: Will be discussed during the interview

• Location: Dubai Outsource City (on-site) -
• Benefits: Visa & Medical Insurance

If you are interested in this opportunity and meet the requirements listed above, please submit your resume to The email subject should be "Austrian German Customer Service Representative".

We thank all applicants for their interest, however, only those selected for an interview will be contacted.

Job Types: Full-time, Permanent

Pay: AED6,000.00 per month

Ability to commute/relocate:

• Dubai: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• If selected, how soon would you be available to start? Please confirm your notice period or earliest start date.
• What is your expected salary for this position?

Language:

• German (Austrian Dialect) (Required)

Location:

• Dubai (Preferred)

Customer Support Specialist

OneBullEx is a crypto futures exchange startup designed for speed, reliability, and innovation. Our platform offers advanced futures trading capabilities, including AI-powered 300 SPARTANS trading bots for automated, high-precision strategies. With cutting-edge AI and machine learning tools, we deliver real-time performance even during high-volatility market conditions. We combine a user-focused interface with transparent risk management, empowering traders to navigate the fast-moving digital asset markets with confidence.

We are now looking for Customer Support Specialist to strengthen our frontline support team and ensure an excellent user experience through AI-human collaboration.

Key Responsibilities

Customer Support & Issue Handling

• Respond promptly to user inquiries via customer service platforms (Zendesk, Telegram, online communities, etc.)
• Assist users with contract trading-related issues such as order failures, liquidation disputes, fund transfers, and fee concerns
• Handle blockchain-related inquiries for deposits and withdrawals, including TxID verification and basic node status checks
• Provide accurate guidance on platform features, product rules, and campaign policies
• Ticket Management & Issue Escalation
• Accurately record and categorise user-submitted tickets and inquiries
• Escalate system bugs, risk control restrictions, or technical issues to the appropriate departments (Product, Tech, Risk)
• Follow up on complex cases to ensure closure and provide timely user updates

Complaints & Risk Alerts

• Receive and properly handle user complaints to improve customer satisfaction
• Identify potential high-risk users or suspicious activity and escalate to Risk or Compliance teams as needed
• User Education & Documentation Feedback
• Guide users in learning how to use platform features, trading tutorials, and official documentation
• Gather frequently asked questions and common pain points to assist the content team in improving FAQs and help docs

Operational & Campaign Support

• Answer questions regarding campaign rules, reward distribution, and task progress
• Support new feature or campaign launches by preparing unified responses and FAQs in advance

Candidate Requirements

Basic Qualifications

• Associate degree or above in any major; Finance, Economics, Languages, or Customer Service-related fields preferred
• 1+ years of experience in internet, trading, or fintech customer support roles preferred
• Familiar with digital assets and basic contract trading concepts and terminology
• Fast typing speed, clear communication, strong problem-solving skills, and a patient attitude
• Able to work shifts, including nights and public holidays

Skill Requirements

• Proficient in using customer service systems (e.g., Zendesk, Freshdesk, support chatbots)
• Able to perform basic blockchain transaction lookups via explorers (e.g., Etherscan, Tronscan)
• Basic data literacy to categorise and summarise tickets independently
• Strong communication skills in English and Chinese; additional languages (Korean, Japanese, Russian, etc.) are a plus

Preferred Qualifications

• Experience in crypto or exchange-related roles; knowledge of tokens, perpetual contracts, and leverage
• Experience managing or supporting Telegram/Discord communities
• Familiarity with KYC and risk review procedures, or prior involvement in building customer service SOPs
• Experience working alongside AI-powered customer service systems or AI agents

Why Join OneBullEx

• Early Impact – Play a key role in shaping our hybrid AI + human customer service framework from the beginning
• Growth Trajectory – Join a fast-scaling platform with global ambitions and long-term career potential
• Dynamic Culture – Be part of an international, high-performance team in a rapidly evolving industry
• Attractive Package – Competitive salary and benefits, with full relocation support to Dubai

Role Description

This is a full-time on-site role for a Customer Support Specialist, located in Dubai. The Customer Support Specialist will be responsible for managing customer inquiries, providing high-quality and prompt customer support, and ensuring customer satisfaction. The role includes responding to customer requests via various communication channels, troubleshooting technical issues, and collaborating with other departments to resolve customer problems efficiently.

Qualifications

• Customer Support and Technical Support skills
• Strong Interpersonal Skills and Customer Satisfaction focus
• Analytical Skills to troubleshoot and resolve issues
• Excellent communication and problem-solving skills
• Ability to work on-site in Dubai
• Previous experience in a customer support or similar role is a plus
• Bachelor's degree in a relevant field is preferred
• Arabic Speaker is a big plus

Role SummaryJoin First Abu Dhabi Bank (FAB), the Middle East s #1 bank, and be part of a pioneering customer service team in Dubai. As a Customer Support Specialist, you ll assist the Area Manager and Relationship Managers in delivering a seamless banking experience for liability customers. If you are passionate about service excellence, process improvement, and client satisfaction, this is your opportunity to thrive in a highly reputable institution.

Job DetailsLocation: United Arab Emirates

Location: Dubai

Industry: Banking / Mortgage Professionals

Function: Customer Support / Client Care

Gender: Any

Candidate Nationality: Any

Candidate Preferred Location: Any

Job Type: Full-time

What You ll Do

* Support Relationship Managers by managing client communications and assisting with service-related queries

* Coordinate the onboarding process, ensuring KYC compliance and service turnaround adherence

* Serve as the primary liaison for customer complaint resolution and client support issues

* Ensure accurate handling of service requests including bank statements, liability letters, and fund withdrawals

* Collaborate with product teams, branches, and internal stakeholders to enhance service delivery

* Assist in root cause analysis and continuous improvement of client service processes

* Maintain a customer-first approach while handling day-to-day operational support

* Ensure compliance with all internal policies, AML alerts, and service protocols

* Manage special handling cases such as cheque clearances, DD issuance, and foreign currency approvals

* Proactively contribute to achieving Net Promoter Score (NPS) benchmarks for the retail banking unit

Candidate Requirements

* Bachelor s degree with minimum 3 years of experience in retail banking, customer service, or banking operations

* Strong understanding of UAE retail banking products and services

* Sound knowledge of banking compliance, KYC processes, and service governance

* Excellent communication, interpersonal, and problem-solving skills

* Customer-obsessed mindset with a proactive and analytical approach to service issues

* Ability to work collaboratively across departments and client-facing channels

We are seeking a highly skilled Customer Service Officer to deliver exceptional customer service, resolve customer complaints and ensure customer satisfaction.

The ideal candidate will have excellent communication skills, be able to work well under pressure and have a strong understanding of customer needs.

• Deliver customer service that meets or exceeds customer expectations
• Respond promptly to customer inquiries and complaints
• Work closely with colleagues to resolve customer issues
• Provide coaching and guidance to junior staff members

• A minimum of 2 years experience in a customer-facing role
• Excellent communication and interpersonal skills
• Ability to work well under pressure and meet deadlines
• Strong problem-solving and analytical skills

This is an excellent opportunity for a motivated individual to join our team and take their career to the next level.

This is a remote position that requires an individual who can provide seamless communication and support to customers.

As a key contact for customers, you will handle enquiries, process orders, coordinate with suppliers and logistics, and ensure timely delivery while supporting sales administration and providing pricing support insights.

• Manage all incoming customer enquiries (phone/email) and efficiently process the quotation and order process through our system.
• Greet customers professionally and assist with daily sales administration when required.
• Independently generate and update Request for Quotation lists, Sales Quotations, Order Confirmations, Proforma Invoices, and Invoices.
• Coordinate/follow-up with factories/suppliers in processing purchase orders, reviewing order confirmations, preparing shipping documents.
• Work with freight forwarders/transporters to ensure timely shipment of materials.
• Proactively inform customers about delivery time updates or delays and maintain close coordination with the logistics team.

• Minimum 2–3 years of experience in sales support; basic knowledge of the automotive or marine spare parts industry is beneficial.
• Take responsibility, ownership, and drive high levels of individual performance management.
• Respond positively to constructive feedback and perform effectively under pressure.
• Communicate clearly and professionally with all departments, branches, and support teams.
• Work independently with strong initiative.
• Demonstrate expertise in subject matter with attention to detail.
• Fluency in written and spoken English. Knowledge of Arabic is considered an asset.

We are an equal opportunities employer and welcome applications from qualified candidates.

We are seeking a skilled Customer Service Representative to provide exceptional support to our customers. The ideal candidate will be responsible for responding to customer inquiries, resolving issues, and ensuring a positive experience.

The successful candidate will possess excellent communication and interpersonal skills, as well as the ability to work in a fast-paced environment.

We are seeking a highly skilled and dedicated individual to join our team as a customer support professional. As a key member of our support team, you will play a vital role in delivering exceptional customer experiences through personalized support via chats and emails.

In this dynamic and fast-paced environment, you will have the opportunity to build strong relationships with customers, address their queries and concerns, and provide solutions that meet their needs.

The ideal candidate will possess excellent communication skills, both written and verbal, with native proficiency in Japanese and English. You will also have at least 6 months of experience in customer support and be familiar with the principles of customer happiness.

If you are a motivated and results-driven individual who thrives in a multicultural and multilingual environment, we encourage you to apply for this exciting opportunity.

Key Responsibilities:

• Provide exceptional customer support via chats and emails
• Build positive and long-lasting relationships with customers
• Meet team KPIs
• Stay up-to-date with cutting-edge technology
• Work with customers' sensitive information securely
• Apply the latest customer happiness practices
• Maintain knowledge of our client's products and services
• Communicate with developers and other departments of IT companies

Requirements:

• Native Japanese and English communication skills
• At least 6 months of experience in customer support
• Personal or professional crypto experience required
• Analytical and research skills
• Positive and responsible attitude
• A personal laptop or computer (at least 8Gb of RAM) and stable internet connection (minimum 50 Mbps-download and 40 Mbps-upload)

Preferred Skills:

• Experience with CRM systems
• Experience in crypto/finance

Benefits:

• Flexible schedule
• Full remote work opportunity
• Inclusive international environment
• Compensation in USD
• Good bonuses for referring friends
• Paid intensive training and probation
• Work-life balance
• Responsive management interested in growth and cooperation
• Greenhouse conditions for self-development