403 Cx Consultant jobs in the United Arab Emirates

Key Performance Indicators

Customer Service Representative

Our sales team is seeking an enthusiastic and result-driven Customer Service Representative to provide exceptional customer experiences, drive revenue growth, and build lasting relationships with our clients.

Responsibilities

• Foster a positive and welcoming atmosphere in the shop floor, ensuring excellent customer service standards are consistently met.
• Utilize effective communication skills to engage with customers, understand their needs, and suggest relevant products or services.
• Manage cash transactions efficiently, accurately handle returns and exchanges, and maintain a high level of product knowledge.
• Ensure timely and efficient processing of inventory, adhere to security protocols, and maintain accurate stock records.
• Contribute to achieving sales targets by providing personalized recommendations, promoting products, and upselling/cross-selling opportunities.
• Collaborate with colleagues to achieve team goals, share knowledge, and support each other in delivering exceptional customer experiences.
• Participate in visual merchandising activities to create an attractive and inviting store environment that drives sales and customer engagement.

Requirements

• High school diploma or equivalent required; associate's degree preferred.
• Previous retail or customer-facing experience beneficial.
• Excellent communication, interpersonal, and problem-solving skills.
• Ability to work independently and as part of a team.
• Basic computer skills and proficiency in MS Office.
• Flexibility to work varying shifts, including weekends and holidays.

Benefits

• A competitive hourly wage.
• Opportunities for career advancement and professional growth.
• A dynamic and supportive work environment.

Equal Employment Opportunity

We are an equal employment employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or any other characteristic protected by law.

Job Title: Oracle CX Functional Consultant
Years of Experience: 3 - 5 Years
Job Location: Dubai, UAE
Mandatory Skills: Oracle CX, CX Functional, CX Migration

Qualifications:

• Bachelor's Degree in Information Technology, Computer Science, or a related field.
• Experience with Oracle CX software and ERP systems.
• Expertise in Redwood, CX Mobile and CX Outlook sync.
• Expertise in CX Migration.
• Expertise in System setup and configuration.
• Expertise in System design and development.
• Familiarity with Agile and Scrum methodologies.
• Familiarity with Project Management methodologies.

Desirable:

• Certifications in IT (e.g., ITIL, PMP, CompTIA, Cisco, Microsoft).
• Knowledge of Oracle CX products like Oracle CPQ.

Work Experience:
Minimum of 3-5 years of experience in IT, with a focus on system enhancements and project management.

About Us:

Our company is a leading player in the global well-being industry, with a portfolio of renowned international and homegrown brands across multiple sectors.

Our vision is to inspire people to achieve success while making the world a better place. We operate across various regions, introducing new brands and creating opportunities for growth and development.

About the Role:

• Ensure exceptional customer satisfaction through supervising, monitoring, and evaluating the quality and effectiveness of service provided by staff.
• Guarantee accuracy in dispensing all medications, including controlled substances and insurance prescriptions.
• Adhere to strict insurance protocols, promptly documenting, communicating, and following up on tasks.
• Address staffing issues, such as interviewing potential candidates, conducting performance reviews, organizing daily schedules, handling complaints, and providing training and development opportunities.
• Better understand current and future customer needs by building rapport with existing and potential customers, enhancing relationships, and increasing sales and margin returns.
• Implement effective sales and marketing strategies for all product ranges, collaborating with vendors and manufacturers to create engaging displays and promotions.
• Achieve exceptional business results, drive initiatives, and meet targets.
• Participate in assigned projects involving industry organizations, supply chain initiatives, and other special projects.
• Organize store events, promotions, and displays.
• Provide regular updates to area managers on business performance, new initiatives, and key issues.
• Develop business strategies to increase customer pools, expand store traffic, and optimize profitability.
• Prepare annual budgets, schedule expenditures, analyze variances, and initiate corrective actions.
• Analyze sales data, forecast future sales, identify trends, and facilitate planning.
• Maintain communication with vendors and shippers.
• Manage daily store operations, ensuring adherence to company policies, programs, and procedures.
• Comply with legal requirements, ensuring valid licenses and staff certifications.
• Maintain high store standards and visual merchandising.

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Required Skills and Qualifications:
• Bachelor's Degree in Pharmacy.
• License from relevant authorities.
• Minimum 2 years of experience as a registered pharmacist and store manager in the UAE.
• Strong English or Arabic communication skills.

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Additional Skills:
• Merchandising.
• Product knowledge.
• Problem-solving skills.
• Quality and customer service orientation.

We are seeking a highly skilled Technical Support Specialist to join our team. As a key member of our customer support function, you will play a vital role in maintaining exceptional customer satisfaction and upholding our company's reputation.

This is a mid-level position that requires a strong technical background and excellent communication skills. You will serve as the primary point of contact for customers, resolving technical issues promptly and accurately.

Your ability to analyze complex problems, think critically, and develop effective solutions will be essential in this role. You must also possess excellent verbal and written communication skills to interact with both technical and non-technical individuals.

In addition to providing top-notch technical support, you will also have opportunities to contribute to process improvements, enhance customer experience, and maintain high technical standards.

• Bachelor's degree in Computer Science, Information Technology, or related field.
• Proven experience in a customer support or technical support role.
• Strong problem-solving skills and an analytical mindset.
• Excellent verbal and written communication skills for diverse audiences.
• Familiarity with customer support software and CRM systems is preferred.

As a member of our team, you can expect:

• A dynamic and supportive work environment.
• Ongoing training and development opportunities.
• The chance to make a real impact on customer satisfaction.

Please note that this is a full-time position requiring a commitment to continuous learning and professional development in the field.

As a Senior Product Manager, you will be responsible for owning and optimizing the customer journey from landing to conversion. This includes marketing tech integrations, landing pages, campaign-driven funnels, product drops, and pre-order experience related feature development.

The ideal candidate will have 4+ years of product management experience in consumer tech, fashion, or e-commerce, with a strong understanding of growth funnels, conversion optimization, and performance marketing levers.

1. Define and prioritize features and experiments to drive traffic and pre-order conversions.
2. Partner closely with growth marketing on campaign integrations, personalized landing pages, A/B tests, referral features.
3. Drive product discovery by deeply understanding customer behavior, using insights from analytics, heatmaps, surveys, and qualitative feedback.
4. Develop pre-order and drop experiences.
5. Collaborate with engineering and design to define requirements, wireframes, user stories, and timelines.
6. Evaluate and implement martech tools: email/SMS integration, attribution modeling, and product recommendation systems.
7. Partner with CRM and performance marketing teams to improve the top-of-funnel effectiveness and increase ROI on paid and organic efforts.
8. Champion SEO/SEM, social commerce, and content-driven landing page strategies with measurable outcomes.

• 4+ years of product management experience.
• Strong understanding of growth funnels, conversion optimization, and performance marketing levers.
• Experience with tools like Segment, Amplitude, Braze, Google Analytics, Mixpanel, VWO/Optimizely.
• Familiarity with pre-order, drops, loyalty, waitlist, and limited-edition sales models.

Customer Lifecycle Marketing and Activation Lead: A Strategic Role

We are seeking an experienced professional to design and implement customer journey strategies that drive engagement, cross-sell, and upsell opportunities across all bank products.

• Customer Journey Design: Develop customer journey maps for different segments (e.g., expats vs. UAE nationals) across the entire lifecycle, including onboarding, engagement, growth, and retention stages.
• Lifecycle Marketing Strategy: Build and execute lifecycle marketing strategies focused on optimizing the total relationship of customers with the bank. Identify key lifecycle stages and design relevant marketing campaigns and triggers based on customer behaviors and needs.
• Trigger-Based Activation: Implement automated marketing triggers to activate customers at the right moments, using insights from customer data to drive cross-sell and upsell opportunities across products (starting with credit cards and deposits).
• Personalization: Customize offers and communication based on customer segment, lifecycle stage, and channel preference. Develop different marketing approaches for expats and UAE nationals, considering relevant cultural and lifestyle factors.
• Digital and Social Channel Execution: Utilize digital marketing tactics, including email, social media, SMS, and in-app messaging, to engage customers effectively at scale. Work closely with the social media team to ensure content aligns with lifecycle goals.
• CRM Management: Leverage CRM data to drive marketing strategy, segmentation, and campaign execution. Continuously optimize the use of CRM tools to improve campaign targeting, messaging, and customer segmentation.
• Performance Tracking: Set KPIs for lifecycle marketing initiatives and measure the impact on customer engagement, conversion, and retention. Regularly report on campaign performance, identifying areas for improvement.

To succeed in this role, you will need a strong background in customer lifecycle marketing, preferably with e-commerce experience. You should have expertise in using digital and social channels for customer engagement and activation at scale, as well as experience with CRM systems and tools for customer segmentation and campaign execution.

A Bachelor's degree in Marketing, Digital Marketing, Business, or a related field is required, along with 7+ years of experience in customer lifecycle marketing. Strong analytical skills and the ability to derive insights from data and apply them to marketing strategies are essential.

We are seeking a highly skilled Customer Experience Strategist to lead our efforts in delivering a seamless and personalized digital experience for our customers. This role requires a strong understanding of site search technologies, ranking algorithms, merchandising platforms, and personalization engines.

• This is an excellent opportunity for a seasoned professional to take ownership of the end-to-end digital customer journey across all touchpoints, with a strong focus on search relevance, product discovery, and personalized engagement.
• The ideal candidate will have hands-on experience with leading MarTech platforms, including CDPs, CRM, customer engagement, and analytics tools.

Required Skills and Qualifications

• A Bachelor's degree in Computer Science, Engineering, Business, or related field; MBA is a plus.
• 5–9 years of product management experience, preferably within fashion E-commerce or consumer digital platforms, with at least 3 years focused on CX, MarTech, or search & discovery.
• Strong analytical skills combined with deep user empathy and a proven record of launching and scaling CX-focused features.

Benefits

• Exceptional communication and leadership skills to inspire cross-functional teams and align stakeholders around a shared product vision.
• Familiarity with enterprise-level E-commerce ecosystems and headless architecture (e.g., MACH Alliance frameworks or similar) is a strong advantage.

Others

• To thrive in this role, the ideal candidate will be able to drive data-driven decision-making, foster collaboration across departments, and deliver results-oriented solutions that meet business objectives.

Unlock a world of exceptional customer experiences with this role as a Customer Experience Advocate. As the go-to expert, you will oversee all platforms and processes to identify areas of improvement and prioritize features that meet client needs.

This position involves:

• Crafting seamless customer journeys to deliver user-friendly experiences
• Collaborating with cross-functional teams to ensure alignment and effective communication
• Auditing customer-facing platforms and resolving potential issues before they impact the user experience
• Building customer feedback loops and using data-driven insights to refine strategies
• Advocating for clients' needs and influencing strategic decisions

To succeed in this challenging role, you should possess:

• At least 3-4 years of experience in a similar capacity
• Experience with digital retail products and deep expertise in designing customer journeys
• Proven history of championing customer advocacy and driving complex initiatives
• Advanced skills in Salesforce and customer analytics

PREFERRED QUALIFICATIONS

• Excellent analytical, organizational, and communication skills
• High attention to detail and ability to work independently

BENEFITS AND OPPORTUNITIES

This is a permanent contract or B2B contract position offering flexible work arrangements, opportunities for professional advancement, and potential international work exposure within a dynamic and innovative work culture.

Key Responsibilities include designing transformative customer journeys across all digital channels and products in consideration to product owner requirements. This involves acting as a quality control for ad hoc sanity design testing prior to the go live of new digital solutions across multiple delivery squads driving innovation and the best customer experience in the market.

The ideal candidate will establish trusted partnerships with business product teams frontline sales staff teams operations and processing teams vendors technology and other internal teams.

• Act as key liaison between cross functional teams of product technology ops & sales teams to create the best user experience customer journey across any new or existing digital solution
• Perform design user research identify design elements meeting business requirements and create the overall user design journey for the relevant aligned to scope of the innovation delivery project and/or support & maintenance journey enhancements
• Design artefacts (UX UI Figma) execute in accordance to business requirements
• Communicate with stakeholders for Progress reviews and UX UI Design sign off
• Collaborate within squad and wider stakeholders as part of Design team aligned to design standards
• Perform ad hoc maintenance sanity design testing on existing digital channel services and product customer journeys to ensure all functionalities are working as designed
• Works closely with all Product Owners to quality control design test new digital initiatives prior to launch

Excellent written and verbal communication skills given the function requires constant communication and problem solving across multiple cross functional teams. The ideal candidate will have extensive experience in implementation of business change and process improvements, proficiency in Design Thinking and UX/UI methodologies, proven development in innovation & impactful design of customer journeys, 2-3 years experience as a Digital Design and UX/UI Best Practise methodologies in relevant specialization, 2-3 years relevant experience in product management functions designing and developing digital solutions, and 2-3 years experience working in software development environment using one of the agile methodologies.

Minimum Qualification is Design related studies and Bachelors degree in business/engineering/computer science or related discipline.

Specific training and certifications for Agile Delivery i.e. Scrum Master and Agile Product Owner or related disciplines.