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Career Opportunities: Client Relations Specialist (4159)

We are seeking a motivated and results-driven Inside Sales Specialist to join our dynamic sales team. This role is responsible for generating new business opportunities, managing customer relationships, and driving revenue growth through proactive outreach and effective sales strategies. You will have strong communication skills, a customer-focused mindset, and a passion for sales. You will be comfortable with moving past gatekeepers, speaking with decision-makers, and will need a thorough understanding of the process of selling over the phone.

You will be responsible for business-to-business virtual sales working to reduce attrition, maximize existing customer relationships and developing new small business clients.

This role will suit someone who wants to develop in a sales role with the potential to create a career development path into Field Sales.

Duties and Responsibilities:

• Ability to manage up to 400 potential customers and develop accounts across multiple countries with revenue threshold of $50,000 PA
• Virtually manage a defined portfolio of accounts to maintain and grow the business.
• Track account activity to identify churn risks and work proactively to eliminate these risks.
• Penetrate current customer accounts for potential cross-sell opportunities.
• Win back “Lost Clients” within the region
• Win “New Logos” within the region for clients with a maximum revenue of $50,000 PA.
• Work with Centralized pricing team on developing new clients from the spot market.
• Develop customers of our existing customer base.
• Focus on development & growth within our key strength markets, services & trade lanes.
• Productivity results – virtual meetings, phone calls, presentations, and proposals – to be recorded in the company CRM (HubSpot).
• Meet KPI’s as outlined by HOS, such as call numbers, GP growth, volume growth.

Required Skills and Abilities:

• Must be able to communicate effectively and persuasively.
• Excellent oral and written communication skills.
• Excellent listening and negotiation skills.
• Multiple languages an advantage
• Ability to multi-task and work independently.
• High level of attention to detail.
• Positive attitude and ability to overcome rejection from sales leads.

Education and Experience:

• Experience in virtual sales or customer service experience an advantage.
• Experience in the freight forwarding or logistics industry is required.
• Familiarity with CRM software (e.g., Salesforce, HubSpot) is an advantage.
• Ability to build rapport and maintain relationships with clients.

• Competitive remuneration package including a personalised sales incentive plan
• Work performance indicators such as customer calls per week, and quotation activity will be flexible and personal to each individual.
• Flexibility on location and office alignment, depending on personal circumstances
• Training and development
• Friendly, fun and relaxed culture
• Access to OIA University 1000’s of courses for personal and professional development
• Milestone recognition and participation various employee recognition competitions
• Opportunities for career development and advancement.

Are you passionate about customer journey?
If so, we have a remarkable opportunity for you! Based in the vibrant city of Dubai, but with the flexibility of a global reach, our client is a leading entity specialized in FinTech solutions and pioneering technology.

This role is all about being the go-to person for ensuring an exceptional client experience, every single day. You’ll monitor all platforms, chatbots, and onboarding processes to spot delays, address client concerns, and track who’s excelling (and who isn’t). Your mission? Keep clients happy by prioritizing the features they need most and identifying areas of improvement. Every day, you’ll report on bugs, issues, and challenges that need fixing, while working to create smooth, simple, and hassle-free interactions for clients. From pinpointing UI glitches to tackling usability problems, you’ll play a key role in enhancing the overall client journey.

The Customer Experience Officer will proactively enhance and optimize the customer journey across all business lines. Reporting directly to the Chief Strategy Officer and Chief Customer Officer, this role involves strategic coordination with compliance, legal, finance, sales, Salesforce team, customer support and other teams to consistently advocate for client needs and satisfaction

What your responsibilities will include:

• Craft and manage seamless, end-to-end customer journeys that deliver exceptional user experiences every time.
• Bring teams together! Collaborate across compliance, legal, finance, sales, and customer support to ensure everyone is aligned and communicating effectively.
• Keep things running smoothly by auditing customer-facing platforms, spotting potential issues, and resolving them before they impact the user experience.
• Build customer feedback loops and use data-driven insights to refine strategies and improve product offerings.
• Be the voice of the customer—advocate for their needs, influence strategic decisions, and help foster a culture that prioritizes client satisfaction.
• Stay on top of success metrics like CSAT and NPS, keeping a close eye on what’s working and what needs improvement.
• Work closely with IT teams to enhance UI/UX and implement features according to customers needs.

Qualifications:

• At least 3-4 years experience in a similar role
• Experience with digital retail products
• Deep expertise in designing and optimizing customer journeys for leading SaaS, digital entertainment, fintech, and high-growth platforms like Netflix, Spotify, Revolut, Robinhood, Stripe, and Salesforce.
• A proven history of championing customer advocacy, driving complex, cross-department initiatives to deliver impactful results.
• Advanced skills in Salesforce and customer analytics, turning data into actionable insights that enhance the customer experience.

Preferred Qualifications:

• Excellent analytical, organizational, and communication skills
• High attention to detail and ability to work independently

Joining us means you'll enjoy:

• A vibrant and innovative work culture encouraging creativity and teamwork.
• Vast opportunities for professional advancement and skill enhancement.
• Flexible work arrangements and the potential for international work exposure.
• Permanent contract or B2B contract

We are an equal opportunities employer and welcome applications from all qualified candidates.

Overview

We are looking for a highly analytical and business-minded Business Analyst with 2-3 years of experience, ideally with a background in market research and operational analysis. In this role, you will partner closely with cross-functional teams to turn complex data into actionable business insights that drive decision-making, operational efficiency, and strategic growth.

• Analyze internal and external data to identify trends, assess performance, and support business strategy;
• Conduct in-depth market research and competitive analysis to inform product and growth decisions;
• Translate data insights into clear, actionable recommendations that support execution across product, marketing, and operations;
• Build and maintain dashboards, business reports, and performance metrics to monitor KPIs and key initiatives;
• Collaborate with cross-functional teams to define data requirements and support business planning;
• Participate in forecasting, scenario modeling, and business case development;
• Provide ad hoc insights and data support for strategic and operational projects;

• Bachelor's degree in Business, Economics, Data Science, Statistics, or a related field;
• 2-3 years of experience in data analytics or business analysis, with strong exposure to market research;
• Proficient in SQL and at least one analytical tool (e.g., Python, R, Excel);
• Experienced with BI platforms such as Tableau, Power BI, or Looker;
• Strong business acumen and ability to connect data findings to real-world decisions and outcomes;
• Excellent communication skills with the ability to influence stakeholders across departments;

• Experience in a crypto exchange, fintech, or fast-growing tech company;
• Familiarity with user behavior data, growth metrics, and financial KPIs;
• Understanding of web or mobile analytics platforms (e.g., Google Analytics, Mixpanel);

Senior Business Analyst | Healthcare | Strategy & Transformations

FTI Consulting is the world’s leading expert-driven consulting firm. Our strong performance and continued success are a direct reflection of the ambition, energy, and commitment of our talented professionals across the globe to make a positive impact for our clients and communities.

At FTI Consulting, you’ll be inspired and empowered to make an impact on headline matters that change history. Working side by side with the world’s leading experts in your field, you’ll be surrounded by an open collaborative culture that embraces diversity, recognition, professional development and most importantly, you.

There’s never been a more exciting time to join FTI Consulting and this is where you will do the most exciting and fulfilling work of your career.

Are you ready to make an impact?

About The Role

Our Strategy & Transformation team transforms challenges into opportunities and delivers tailored strategies that ensure long-term value. Our approach is driven by a deep understanding of the diverse industries we serve.

We focus on:

• Care transformation & strategy development
• Population health, economics and policy
• Healthcare capacity planning
• Health financing & value based health reforms
• Health investments & privatization support
• Digital health & data analytics

A Senior Business Analyst is a professional that under the supervision of Senior Consultants conceptualizes and structures problems, performs numerical analysis and extracts insights contributing to development of client recommendations.

A Senior Business Analyst facilitates reliable and accurate research for client projects and proposals, conducts analysis of quantitative and qualitative data, summarizes main ideas and findings from work through written, graphical or oral presentations, helps facilitate discussions within project teams, and supports senior team members in the development of intellectual capital.

What You’ll Do

As a Senior Business Analyst, you will conduct accurate and thorough research for client projects and proposals. Your tasks include analyzing data, summarizing findings through various formats and facilitating team discussions. You will also help develop intellectual capital and manage client relationships with sensitivity and professionalism.

Your responsibilities extend to structuring complex analyses, enhancing Excel skills and ensuring consistency across all outputs. You will manage your workload efficiently, meet deadlines, communicate progress and develop skills through ongoing feedback.

From your first day, you will be equipped with the necessary tools and opportunities to develop your skills and excel in your role as a Senior Business Analyst. These include:

• Mentorship: You will be assigned a mentor who will provide learning and development guidance and support throughout your journey in the company.
• Training programs: You can benefit from a variety of training formats including in-person workshops and virtual courses.
• Networking opportunities: You will have the opportunity to engage with senior team members and industry leaders and expand your professional network through various events and activities.
• On-the-job: You will learn through daily interaction with your teams and clients.
• Flexibility to travel to clients if needed

Preferred Qualifications

• Good knowledge of Excel and such tools
• Proactively takes the initiative beyond the tasks assigned and is resourceful
• Team player, open-minded, possesses cultural awareness and sensitivity
• Exceptional interpersonal skills with the ability to influence and add value

Our goal is to support the wellbeing of you and your families—physically, emotionally, and financially. We offer market competitive benefits, including professional development programme, wellness, recognition, community volunteering initiatives, and flexible/hybrid working arrangements.

FTI Consulting is an equal opportunity employer and does not discriminate on the basis of race, color, national origin, ancestry, citizenship status, protected veteran status, religion, physical or mental disability, marital status, sex, sexual orientation, gender identity or expression, age, or any other basis protected by law, ordinance, or regulation.

HEAD OF CUSTOMER EXPERIENCE UAE DUBAI ( MUST BE In DUBAI RIGHT NOW)

Roles and Responsibilities

To manage and inspire the Customer Engagement Team and your peers in other departments to elevate the customer service across all channels, above and beyond accepted industry standards.

Reporting Operations Director

• To manage the processing and quality control of all orders, setting and managing the team to meet internal KPI’s.
• Maintain the highest levels of customer communication across all channels with a view to hitting 100% first call resolution
• Manage the process for undelivered items aspiring to a 0% return rate
• Constantly monitor and improve the returns and cancellations process with a view to ensuring that returns are picked up and processed within 48 hours
• Collaborate with other departments (Content/Buying) to ensure that up to date customer feedback is being used to constantly enhance our service offering and customer service.
• Set and aim to exceed industry standard service levels for call responses (80%)
• Proactively seek ways to continuously enhance customer service levels through all call centre processes
• Liaise with other departments to access and analyse Inbound and Outbound data with a view to ongoing performance improvement and to set, manage and drive stretch KPI’s for customer service.
• To create operational processes which enable the CEM to focus on strategic engagement with our customer base that will move the customer service beyond a reactive point of contact.
• To Inspire, train, and motivate members of the Customer Engagement to constantly improve and develop both themselves and the customer service.
• To evangelise across all teams, including the Senior Management Team, the value and importance of customer orientation.
• Support and advise on the implementation of new processes and workflow through Warehouse and delivery operations to constantly ensure all supply chain processes are aligned with delivery of a superlative customer service.

Experience 6 - 12 Years

Salary 50 Lac To 1 Crore P.A.

Industry ITES / BPO / KPO / LPO / Customer Service

Qualification Other Bachelor Degree

• Good Communication
• Customer Care Executive
• Customer Advisor
• BPO
• Telecaller
• Telesales
• Walk in

Business Analyst - Graduate Program | Strategy & Transformation | Riyadh | 2026

Who We Are FTI Consulting is the leading global expert firm for organizations facing crisis and transformation. We work with many of the world’s top multinational corporations, law firms, banks and private equity firms on their most important issues to deliver impact that makes a difference. At FTI Consulting, you’ll work side-by-side with leaders who have shaped history, helping solve the biggest challenges making headlines today. From day one, you’ll be an integral part of a focused team where you can make a real impact. You’ll be surrounded by an open, collaborative culture that embraces diversity, recognition, professional development and, most importantly, you. Are you ready to make your impact?

About The Role Are you ready to dive into complex business environments and contribute to high-impact recommendations that drive client success? As a Business Analyst – Graduate Program at FTI Consulting, you will be immersed in a dynamic and collaborative working environment where our experienced consultants will mentor you in the journey to identify challenges, perform in-depth analysis and generate insights that shape strategic decisions. This role requires a keen analytical mind, strong problem-solving skills, and the ability to work effectively in a team setting. You will be expected to handle multiple tasks simultaneously and deliver high-quality work under tight deadlines.

You will be part of our Strategy & Transformation team, which brings together top-tier consultants and former industry executives to deliver practical, actionable solutions. Our work spans from strategic planning to hands-on execution, enabling business transformation that drives sustainable performance and long-term value, ensuring that we not only design solutions but also help our clients implement them effectively. As trusted advisors to our clients, you will work side-by-side with them to drive measurable impact from day one. You will be part of a rapidly growing environment — not only within our firm, but also across the Middle East region, particularly the GCC countries — where we continue to operate with strong momentum, building on a foundation of consistent performance and meaningful client impact.

What You’ll Do As a Business Analyst – Graduate Program, you will be an integral part of a team. You will engage in activities that support our clients’ projects and contribute to our firm’s business development and intellectual capital development efforts. Your responsibilities will include conducting in-depth research, analyzing quantitative and qualitative data, synthesizing findings into clear presentations and reports, and actively participating in client meetings and internal team meetings.

• Conduct in-depth research and analyze data
• synthesize findings into clear presentations and reports
• Participate in client meetings and internal team meetings

What You Will Need To Succeed Basic Qualifications

• Actively pursuing a full-time bachelor’s degree or completing a master’s program with a graduation date before June 2026
• Ability to work 40 hours per week for the entire duration of the program
• Ability to travel to clients and FTI Consulting office(s)

Preferred Qualifications:

• Preferred major(s): Business Administration, Management, Finance, Engineering, Computer Science, Data Analytics, Mathematics, Statistics, Medicine, Public Health or a related field
• Excellent analytical and problem-solving skills
• A logical and lateral thinker, who is intellectually curious, highly organized, and structured
• Exceptional communication and interpersonal skills, with the ability to influence and add value in an international environment
• A team player, who can work in a truly diverse setting, possessing cultural awareness
• Ability to use the Microsoft Office Suite (Excel, PowerPoint) in a professional environment

FTI Consulting is an equal opportunity employer and does not discriminate on the basis of race, color, national origin, ancestry, citizenship status, protected veteran status, religion, physical or mental disability, marital status, sex, sexual orientation, gender identity or expression, age, or any other basis protected by law, ordinance, or regulation.

Job Summary:
We are seeking a highly motivated and customer-focused Customer Service Representative with experience in Freezone operations . In this role, you will be the first point of contact for our customers, handling inquiries, resolving issues, and ensuring a seamless post-purchase experience. The ideal candidate has strong communication skills, a problem-solving mindset, and a deep understanding of Freezone procedures and customer expectations .

Key Responsibilities:

• Respond to customer inquiries via email, chat, phone, and social media in a timely and professional manner

• Resolve product, order, shipping, and return-related issues efficiently and empathetically

• Process orders, refunds, and exchanges through internal systems

• Monitor and manage customer reviews and feedback to enhance the customer experience

• Collaborate with logistics, warehouse, and product teams to address customer concerns

• Maintain accurate records of customer interactions in CRM tools

• Identify trends in customer issues and suggest improvements to internal processes

• Support promotional campaigns, product launches, and seasonal sales

Requirements:

• Proven experience as a Customer Service Representative, preferably in a Freezone environment

• Freezone experience is a must

• Familiarity with customer service tools and platforms

• Experience with CRM tools (e.g., Zendesk, Freshdesk, Salesforce)

• Excellent verbal and written communication skills

• Strong problem-solving abilities and attention to detail

• Ability to multitask and work in a fast-paced environment

• Positive attitude and team-oriented mindset

• (Preferred) Experience handling international customers or multi-language support