What Jobs are available for Cx Manager in the United Arab Emirates?

Marketing Project & CX Manager page is loaded# Marketing Project & CX Managerremote type: Hybridlocations: Dubai, United Arab Emiratestime type: Full timeposted on: Posted Todaytime left to apply: End Date: December 31, 2025 (30+ days left to apply)job requisition id: # Role Overview:The Marketing Project Manager – MEA is a strategic role within the regional marketing team, responsible for leading high-impact marketing initiatives and customer experience programs across the Middle East and Africa. The role requires strong project management capabilities, deep experience in CX, and the ability to work across diverse stakeholder groups. A data-driven mindset, along with knowledge of digital platforms, mobile apps, and UX principles, supports innovation and customer-centricity. This individual will also be responsible for developing marketing strategies and plans, representing and leading marketing requirements in cross-functional and strategic projects, and defining KPIs and reporting frameworks to measure success.This is a mid-management role requiring a high level of autonomy, initiative, and ownership, with the ability to drive projects and strategies independently while collaborating across teams.# Main Accountabilities:# Customer Experience (35%)• Lead and support priority CX initiatives aligned with Cigna’s global strategy. • Design and implement programs to gather and analyze customer data to improve marketing effectiveness and customer satisfaction. • Provide insights and recommendations to the Customer Experience Committee for strategic decision-making. • Drive cross-functional CX programs across MEA, ensuring alignment with business and marketing goals. • Benchmark and adapt best practices from other industries to accelerate CX improvements. • Prepare and lead CX Committee meetings, working groups, and proposals. • Collaborate with IM Customer Experience, IT, Project Management, and Digital teams to ensure integration and alignment.# Marketing Projects (65%)• Lead and manage strategic marketing projects including new market and segment initiatives. • Develop and execute marketing strategies and plans that support business objectives and customer needs. • Represent and lead marketing requirements in cross-functional and strategic projects, ensuring alignment with business goals. • Collaborate with Heads of Partner Engagement, Brand & Communications, and Social Media to deliver quarterly priorities. • Support cross-functional marketing initiatives• Develop the wellness marketing plan and overseeing its implementation across relevant channels and stakeholder groups. • Apply structured project management methodologies to ensure timely and high-quality delivery. • Contribute to digital marketing strategies and support initiatives involving mobile apps and UX enhancements. • Define KPIs and prepare reports to track performance and guide decision-making.# Skills and Capabilities:• Customer Experience Expertise: Proven experience in designing and executing CX programs with measurable impact. • Marketing Strategy & Planning: Ability to develop and implement strategic marketing plans that drive business growth. • Project Management: Strong ability to lead and manage complex projects using structured methodologies and tools. • Cross-Functional Leadership: Ability to represent marketing requirements and influence outcomes in strategic, cross-functional initiatives. • Stakeholder Management: Ability to build and maintain strong relationships with senior stakeholders across diverse cultures and geographies. • Data-Driven Mindset: Skilled in collecting, analyzing, and interpreting marketing and customer data to inform strategy. • Digital & UX Knowledge: Familiarity with digital platforms, mobile apps, and UX principles to support marketing innovation. • Influencing & Communication: Excellent interpersonal, presentation, and written communication skills. • Commercial Awareness: Understanding of Cigna’s product portfolio and market dynamics. • Adaptability: Comfortable working in a fast-paced, evolving environment with shifting priorities. • Performance Focused: Committed to delivering high-quality outcomes within deadlines. • Reporting & KPI Definition: Ability to define performance metrics and prepare reports to support strategic decisions.# Qualifications:• Bachelor’s degree in Marketing, Business, or related field. • Over 10 years of relevant experience in marketing and project management within a complex international organization. • Experience in health insurance or related industries is a plus.**About Cigna Healthcare**Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives.*Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.**If* *you require reasonable accommodation in completing the online application process, please email: for support. Do not email for an update on your application or to provide your resume as you will not receive a response.* #J-18808-Ljbffr

Are you passionate about customer journey?
If so, we have a remarkable opportunity for you! Based in the vibrant city of Dubai, but with the flexibility of a global reach, our client is a leading entity specialized in FinTech solutions and pioneering technology.

This role is all about being the go-to person for ensuring an exceptional client experience, every single day. You’ll monitor all platforms, chatbots, and onboarding processes to spot delays, address client concerns, and track who’s excelling (and who isn’t). Your mission? Keep clients happy by prioritizing the features they need most and identifying areas of improvement. Every day, you’ll report on bugs, issues, and challenges that need fixing, while working to create smooth, simple, and hassle-free interactions for clients. From pinpointing UI glitches to tackling usability problems, you’ll play a key role in enhancing the overall client journey.

The Customer Experience Officer will proactively enhance and optimize the customer journey across all business lines. Reporting directly to the Chief Strategy Officer and Chief Customer Officer, this role involves strategic coordination with compliance, legal, finance, sales, Salesforce team, customer support and other teams to consistently advocate for client needs and satisfaction

What your responsibilities will include:

• Craft and manage seamless, end-to-end customer journeys that deliver exceptional user experiences every time.
• Bring teams together! Collaborate across compliance, legal, finance, sales, and customer support to ensure everyone is aligned and communicating effectively.
• Keep things running smoothly by auditing customer-facing platforms, spotting potential issues, and resolving them before they impact the user experience.
• Build customer feedback loops and use data-driven insights to refine strategies and improve product offerings.
• Be the voice of the customer—advocate for their needs, influence strategic decisions, and help foster a culture that prioritizes client satisfaction.
• Stay on top of success metrics like CSAT and NPS, keeping a close eye on what’s working and what needs improvement.
• Work closely with IT teams to enhance UI/UX and implement features according to customers needs.

Qualifications:

• At least 3-4 years experience in a similar role
• Experience with digital retail products
• Deep expertise in designing and optimizing customer journeys for leading SaaS, digital entertainment, fintech, and high-growth platforms like Netflix, Spotify, Revolut, Robinhood, Stripe, and Salesforce.
• A proven history of championing customer advocacy, driving complex, cross-department initiatives to deliver impactful results.
• Advanced skills in Salesforce and customer analytics, turning data into actionable insights that enhance the customer experience.

Preferred Qualifications:

• Excellent analytical, organizational, and communication skills
• High attention to detail and ability to work independently

Joining us means you'll enjoy:

• A vibrant and innovative work culture encouraging creativity and teamwork.
• Vast opportunities for professional advancement and skill enhancement.
• Flexible work arrangements and the potential for international work exposure.
• Permanent contract or B2B contract

We are an equal opportunities employer and welcome applications from all qualified candidates.

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This IFF Career Site uses Google Analytics, as described in our , for purposes that may include site operation, analytics, enhanced user experience. You may choose to consent or decline to our use of Google Analytics below.# Marketing Associate- Customer Experience**Povzetek delovnega mesta**Job Title: Customer Experience Marketing Associate Department: Marketing Reports To: Sr. Marketing Manager – Taste Location: Dubai, UAE Employment Type: Full-Time Job Summary We are seeking a dynamic and detail-oriented Marketing Associate to support the execution of marketing strategies and campaigns for the Taste Division. This role will assist in customer engagement, marketing presentations , content creation, campaign coordination, and performance tracking to drive pipeline generation ,awareness and customer engagement. The ideal candidate is creative, organized, and passionate about delivering impactful customer presentations.# **Key Responsibilities*** Assist in the development and execution of marketing campaigns across digital, print, and event channels.* Conduct market research and competitive analysis to support strategic planning.* Collaborate with cross-functional teams including sales, creation and design team, category marketing and external agencies.* Support content creation for social media, email marketing, presentations, and promotional materials.* Monitor and report performance metrics and KPIs.* Maintain marketing databases, assets, and calendars.* Coordinate logistics for trade shows, webinars, and other promotional events.* **Key Role Competencies*** **Communication Skills:** Strong written and verbal communication; ability to craft compelling messages. Command over power point is a must.* **Project Management:** Ability to manage multiple tasks and deadlines efficiently.* **Creativity & Innovation:** Brings fresh ideas and creative thinking to marketing initiatives.* **Analytical Thinking:** Comfortable working with data to derive insights and optimize campaigns.* **Collaboration:** Works well in team environments and builds strong relationships across departments.* **Attention to Detail:** Ensures accuracy and consistency in all marketing materials and communications.# # **Education & Qualifications*** # Bachelor’s degree in Marketing, Communications, Business Administration, or a related field.* Proficiency in Microsoft Office Suite; familiarity with marketing tools such as CRM platforms, email marketing software, and social media management tools is a plus.# # **Experience Required*** # **1–3 years** of experience in a marketing role, preferably within the food & beverage, flavor, or consumer goods industry.* Experience supporting marketing campaigns and working in cross-functional teams. Smo vodilni v svetu na področju okusa, vonja in prehrane, svojim strankam ponujamo širši nabor naravnih rešitev in pospešujemo našo strategijo rasti. Pri IFF verjamemo, da vaša edinstvenost sprosti naš potencial. Cenimo pester mozaik etnične pripadnosti, nacionalnega porekla, rase, starosti, spola ali statusa veterana. Prizadevamo si za vključujoče delovno okolje, ki vsakemu od naših kolegov omogoča, da v službo prinese svoj pristen jaz, ne glede na vero, spolno identiteto; izražanja, spolne usmerjenosti ali invalidnosti.Visit to learn more #J-18808-Ljbffr

Overview

HEAD OF CUSTOMER EXPERIENCE UAE DUBAI ( MUST BE In DUBAI RIGHT NOW)

Job Description

Roles and Responsibilities

To manage and inspire the Customer Engagement Team and your peers in other departments to elevate the customer service across all channels, above and beyond accepted industry standards.

Reporting Operations Director

Responsibilities

• To manage the processing and quality control of all orders, setting and managing the team to meet internal KPI’s.
• Maintain the highest levels of customer communication across all channels with a view to hitting 100% first call resolution
• Manage the process for undelivered items aspiring to a 0% return rate
• Constantly monitor and improve the returns and cancellations process with a view to ensuring that returns are picked up and processed within 48 hours
• Collaborate with other departments (Content/Buying) to ensure that up to date customer feedback is being used to constantly enhance our service offering and customer service.
• Set and aim to exceed industry standard service levels for call responses (80%)
• Proactively seek ways to continuously enhance customer service levels through all call centre processes
• Liaise with other departments to access and analyse Inbound and Outbound data with a view to ongoing performance improvement and to set, manage and drive stretch KPI’s for customer service.
• To create operational processes which enable the CEM to focus on strategic engagement with our customer base that will move the customer service beyond a reactive point of contact.
• To Inspire, train, and motivate members of the Customer Engagement to constantly improve and develop both themselves and the customer service.
• To evangelise across all teams, including the Senior Management Team, the value and importance of customer orientation.
• Support and advise on the implementation of new processes and workflow through Warehouse and delivery operations to constantly ensure all supply chain processes are aligned with delivery of a superlative customer service.

Experience

Experience 6 - 12 Years

Compensation

Salary 50 Lac To 1 Crore P.A.

Industry

Industry ITES / BPO / KPO / LPO / Customer Service

Qualification

Qualification Other Bachelor Degree

Key Skills

• Good Communication
• Customer Care Executive
• Customer Advisor
• BPO
• Telecaller
• Telesales
• Walk in

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Job Summary:
We are seeking a highly motivated and customer-focused Customer Service Representative with experience in Freezone operations . In this role, you will be the first point of contact for our customers, handling inquiries, resolving issues, and ensuring a seamless post-purchase experience. The ideal candidate has strong communication skills, a problem-solving mindset, and a deep understanding of Freezone procedures and customer expectations .

Key Responsibilities:

• Respond to customer inquiries via email, chat, phone, and social media in a timely and professional manner

• Resolve product, order, shipping, and return-related issues efficiently and empathetically

• Process orders, refunds, and exchanges through internal systems

• Monitor and manage customer reviews and feedback to enhance the customer experience

• Collaborate with logistics, warehouse, and product teams to address customer concerns

• Maintain accurate records of customer interactions in CRM tools

• Identify trends in customer issues and suggest improvements to internal processes

• Support promotional campaigns, product launches, and seasonal sales

Requirements:

• Proven experience as a Customer Service Representative, preferably in a Freezone environment

• Freezone experience is a must

• Familiarity with customer service tools and platforms

• Experience with CRM tools (e.g., Zendesk, Freshdesk, Salesforce)

• Excellent verbal and written communication skills

• Strong problem-solving abilities and attention to detail

• Ability to multitask and work in a fast-paced environment

• Positive attitude and team-oriented mindset

• (Preferred) Experience handling international customers or multi-language support

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