400 Cx Manager jobs in the United Arab Emirates

Galderma is the emerging pureplay dermatology category leader present in approximately 90 countries. We deliver an innovative sciencebased portfolio of premium flagship brands and services that span the full spectrum of the fastgrowing dermatology market through Injectable Aesthetics Dermatological Skincare and Therapeutic Dermatology. Since our foundation in 1981 we have dedicated our focus and passion to the human bodys largest organ the skin meeting individual consumer and patient needs with superior outcomes in partnership with healthcare professionals. Because we understand that the skin we are in shapes our lives we are advancing dermatology for every skin story.

We look for people who focus on getting results embrace learning and bring a positive energy. They must combine initiative with a sense of teamwork and collaboration. Above all they must be passionate about doing something meaningful for consumers patients and the healthcare professionals we serve every day. We aim to empower each employee and promote their personal growth while ensuring business needs are met now and into the future. Across our company we embrace diversity and respect the dignity privacy and personal rights of every employee.

At Galderma we actively give our teams reasons to believe in our bold ambition to become the leading dermatology company in the world. With us you have the ultimate opportunity to gain new and challenging work experiences and create an unparalleled direct impact.

Marketing Manager Cx

UAE Dubai

Job Description

To develop and grow the brand portfolio maximizing the longterm growth profit and equity in line with brands longterm strategies for International and execute on ground plans

To lead and inspire the Cx marketing team providing strategic direction and leadership to ensure effective development of and implementation of brand plans.

Duties & Responsibilities

• To lead the longterm planning (LRP) for Cetaphil (baseline growth innovation and brand expansion geographic expansion ideas) other Cx brands

• Each year translate the LRP into meaningful/solid Budget objectives in terms of topline bottom line and media/trade investment for the brand and across the different platforms

• Work in a matrix organization with Global and Regional Team to customize the global vision and strategy to UAE market

• Develop the ABP of Cx business in UAE and drive the ideation and implementation of marketing plan for all platforms (advertising development new product launches in store campaigns)

• Own consumer journey for Cx and other Galderma areas

• To lead 3 years pipeline development across platforms

• To be fully accountable for the P&L with Sales Leaders

• To participate and be the marketing leader in S&OP process (PMRs Demand meeting)

• To assess commercial priorities for the business set strategy and put in place a clear and focused delivery plan

• To strategically lead and develop the brand portfolio communicating a compelling vision for growth in the context of META strategy

• Overall responsibility and accountability for brand portfolio

• Development of team members coaching and managing to maximize potential and performance

• Internal brand champion building support and influencing at all levels across functions and with regional team to achieve business objectives.

Minimum Requirements

• Minimum of 8 10 years of experience in Marketing of Pharma/ FMCG industry (consumer focus /dermatology /beauty experience is an asset)

• Strong practical knowledge or experience in Sales of Pharma/ FMCG industry

• Sound Digital experience and knowledge proven track record

• GCC experience (international / multicultural environment or market is a plus)

• Rounded marketing professional with a mix of delivery and design roles including advertising and innovation development

• Proven track record of building brands and leading teams in line with Galderma leadership expectations

• Ability to make sound decisions and exercise judgment balancing strategic and tactical considerations

• Strong communication skills and awareness of impact on others is essential

• Credible influencing style coupled with excellent presentation skills with ability to formulate and project/visualize a clear strategy and effectively communicate complex messages

• Data decision making style and adherence to consumer touchpoints

• A true brand champion who thinks through the brand equity implications for any decision/activity

• Fluent in English

What we offer in return

• You will be working for an organization that embraces diversity & inclusion and believe we will deliver better outcomes by reflecting the perspectives of our diverse customer base.

• You will receive a competitive compensation package with bonus structure and extended benefit package.

• You will be joining a growing company that believes in ownership from day one where everyone is empowered to grow and to take accountability.

Next Steps

• Please apply with an English language CV.

• If your profile is a match we will invite you for a first virtual conversation with the recruiter.

• The next step is a virtual conversation with the hiring manager.

• The final step is a panel conversation with the extended team.

Our people make a difference

At Galderma youll work with people who are like you. And people that are different. We value what every member of our team brings. Professionalism collaboration and a friendly supportive ethos is the perfect environment for people to thrive and excel in what they do.

Required Experience:

Manager

Galderma is the emerging pureplay dermatology category leader present in approximately 90 countries. We deliver an innovative sciencebased portfolio of premium flagship brands and services that span the full spectrum of the fastgrowing dermatology market through Injectable Aesthetics Dermatological Skincare and Therapeutic Dermatology. Since our foundation in 1981 we have dedicated our focus and passion to the human bodys largest organ the skin meeting individual consumer and patient needs with superior outcomes in partnership with healthcare professionals. Because we understand that the skin we are in shapes our lives we are advancing dermatology for every skin story.

We look for people who focus on getting results embrace learning and bring a positive energy. They must combine initiative with a sense of teamwork and collaboration. Above all they must be passionate about doing something meaningful for consumers patients and the healthcare professionals we serve every day. We aim to empower each employee and promote their personal growth while ensuring business needs are met now and into the future. Across our company we embrace diversity and respect the dignity privacy and personal rights of every employee.

At Galderma we actively give our teams reasons to believe in our bold ambition to become the leading dermatology company in the world. With us you have the ultimate opportunity to gain new and challenging work experiences and create an unparalleled direct impact.

Marketing Manager Cx

UAE Dubai

Job Description

To develop and grow the brand portfolio maximizing the longterm growth profit and equity in line with brands longterm strategies for International and execute on ground plans

To lead and inspire the Cx marketing team providing strategic direction and leadership to ensure effective development of and implementation of brand plans.

Duties & Responsibilities

• To lead the longterm planning (LRP) for Cetaphil (baseline growth innovation and brand expansion geographic expansion ideas) other Cx brands

• Each year translate the LRP into meaningful/solid Budget objectives in terms of topline bottom line and media/trade investment for the brand and across the different platforms

• Work in a matrix organization with Global and Regional Team to customize the global vision and strategy to UAE market

• Develop the ABP of Cx business in UAE and drive the ideation and implementation of marketing plan for all platforms (advertising development new product launches in store campaigns)

• Own consumer journey for Cx and other Galderma areas

• To lead 3 years pipeline development across platforms

• To be fully accountable for the P&L with Sales Leaders

• To participate and be the marketing leader in S&OP process (PMRs Demand meeting)

• To assess commercial priorities for the business set strategy and put in place a clear and focused delivery plan

• To strategically lead and develop the brand portfolio communicating a compelling vision for growth in the context of META strategy

• Overall responsibility and accountability for brand portfolio

• Development of team members coaching and managing to maximize potential and performance

• Internal brand champion building support and influencing at all levels across functions and with regional team to achieve business objectives.

Minimum Requirements

• Minimum of 8 10 years of experience in Marketing of Pharma/ FMCG industry (consumer focus /dermatology /beauty experience is an asset)

• Strong practical knowledge or experience in Sales of Pharma/ FMCG industry

• Sound Digital experience and knowledge proven track record

• GCC experience (international / multicultural environment or market is a plus)

• Rounded marketing professional with a mix of delivery and design roles including advertising and innovation development

• Proven track record of building brands and leading teams in line with Galderma leadership expectations

• Ability to make sound decisions and exercise judgment balancing strategic and tactical considerations

• Strong communication skills and awareness of impact on others is essential

• Credible influencing style coupled with excellent presentation skills with ability to formulate and project/visualize a clear strategy and effectively communicate complex messages

• Data decision making style and adherence to consumer touchpoints

• A true brand champion who thinks through the brand equity implications for any decision/activity

• Fluent in English

What we offer in return

• You will be working for an organization that embraces diversity & inclusion and believe we will deliver better outcomes by reflecting the perspectives of our diverse customer base.

• You will receive a competitive compensation package with bonus structure and extended benefit package.

• You will be joining a growing company that believes in ownership from day one where everyone is empowered to grow and to take accountability.

Next Steps

• Please apply with an English language CV.

• If your profile is a match we will invite you for a first virtual conversation with the recruiter.

• The next step is a virtual conversation with the hiring manager.

• The final step is a panel conversation with the extended team.

Our people make a difference

At Galderma youll work with people who are like you. And people that are different. We value what every member of our team brings. Professionalism collaboration and a friendly supportive ethos is the perfect environment for people to thrive and excel in what they do.

Required Experience:

Manager

We are currently seeking a highly skilled and strategic Manager CX Performance Management to join one of our esteemed clients in the government sector. This role is ideal for candidates passionate about improving customer experience and driving performance excellence through data-driven insights and continuous improvement initiatives.
Job Purpose
The selected candidate will own the measurement analysis and performance management of customer experience (CX). This includes translating customer feedback and operational data into actionable insights identifying opportunities to improve service delivery and partnering with cross-functional teams to close performance gaps.
Key Responsibilities
Develop track and report on CX KPIs and service-level metrics across all channels.
Manage a team of CX Performance Experts ensuring timely monitoring of results and initiatives.
Align CX metrics with operational KPIs to create a shared view of customer impact across the organization.
Identify CX hotspots using data analytics Voice of Customer (VoC) insights and operational performance metrics.
Lead process optimization workshops to eliminate inefficiencies and enhance service quality.
Oversee project governance reporting and tracking of transformation initiatives.
Drive adoption of continuous improvement methodologies such as Lean and Agile across the organization.
RequirementsTo be considered for this role you need to meet the following criteria:
Bachelor s degree in Business Economics Industrial Engineering or related field.
Certifications in performance management data analytics or CX are an advantage.
Intermediate proficiency in English and Arabic is required.
Experience
7 10 years of experience in performance management CX analytics or operational excellence.
Proven experience in managing CX metrics and implementing performance improvement initiatives.
Exposure to energy / power / infrastructure / government or customer-facing organizations; experience with government performance programs like Zero Bureaucracy is a plus.
Strong knowledge of data visualization and reporting tools (Power BI Tableau Excel).
Familiarity with VoC platforms (e.g. Medallia Qualtrics).
Skills & Competencies
Excellent analytical and problem-solving skills.
Strong stakeholder management and ability to influence without direct authority.
Results-oriented mindset with a passion for driving measurable impact.
If you are passionate about delivering exceptional customer experiences and leading performance improvement initiatives we would love to hear from you
To apply and explore other exciting opportunities please visit our website: .
Black Pearl does not charge candidates any fees for its recruitment services.

The Guest Service Specialist is the primary point of contact for visitors, delivering exceptional customer experience.

Key Responsibilities:

• Welcome and greet visitors with a friendly demeanor
• Provide professional reception service
• Assist visitors with inquiries and direct them to the appropriate individual or department

• Answer incoming calls in a timely and professional manner
• Transfer calls to the relevant individuals or take accurate messages when necessary
• Handle general inquiries and provide information about the organization

• Maintain a clean and organized front desk area
• Manage the reception area to ensure a neat and professional appearance
• Receive and distribute mail and packages

• Schedule appointments and meetings for company personnel
• Coordinate meeting room reservations and manage conference room schedules

• Provide administrative support to various departments, including data entry, filing, and photocopying
• Assist with handling office supplies and inventory management

• High school diploma or equivalent qualification
• Proven experience as a Receptionist or in a customer service role is a plus
• Excellent communication and interpersonal skills
• Professional and pleasant demeanor
• Ability to handle multiple tasks and manage time efficiently
• Strong organizational and administrative skills
• Fluency in English Language is preferred

Customer Experience Professional

The Customer Experience team is seeking a highly motivated and organized professional to help us drive customer satisfaction and loyalty. We are looking for someone who is passionate about delivering exceptional customer experiences and has the skills and expertise to analyze data and develop insights that inform our business decisions.

About the Role:

">
• Service Metrics Monitoring:
">
">
• Collect, track, and report service KPIs across customer channels and business units.
">
• Highlight performance gaps and assist in implementing corrective actions.
">
• Maintain data accuracy and integrity for all service performance metrics.
">
">
• Survey Administration:
">
">
• Deploy customer surveys (e.g., NPS, CSAT, benchmarking) in coordination with the Team Leader.
">
• Analyze survey feedback and prepare detailed reports for stakeholders.
">
• Support focus groups and customer engagement surveys as required.
">
">
• Data Analysis and Reporting:
">
">
• Conduct basic to intermediate data analysis to generate insights for customer experience improvements.
">
• Prepare and deliver reports and dashboards on a regular basis.
">
• Ensure timely and accurate delivery of reports to stakeholders.
">
">
• Collaboration and Support:
">
">
• Coordinate with internal teams and external vendors to ensure the successful execution of surveys and data collection activities.
">
• Provide support to the Team Leader and Head of Customer Insights and Performance as needed.
">
">
• Process Improvement:
">
">
• Identify opportunities to streamline data collection, reporting, and survey processes.
">
• Contribute to the enhancement of tools and methodologies used for data analysis and reporting.
">
">
• Leadership:
">
">
• Act as a role model, promoting adherence to organizational values and ethics to foster a value-driven culture.
">
">
• Change Management:
">
">
• Lead change management efforts through continuous improvement, considering global standards and business environment changes.
">
• Identify and resolve strategic delivery risks and issues.
">
• Define and cascade transformation initiatives across the bank.
">
• Translate transformation strategies into actionable roadmaps.
">
• Ensure timely, high-quality project delivery, including vendor management.
">
">
• Reporting:
">
">
• Prepare timely, accurate functional reports aligning with FAB standards.
">
• Presents progress, challenges, and next steps to management.
">
• Ensures effective program reporting and stakeholder communication.
">
• Utilizes support teams for project implementation and manages vendor quality.
">
"

The Assistant Manager role is a dynamic position that combines business acumen, operational expertise, and people management skills. As an Assistant Manager, you will be responsible for driving sales results by analyzing the business and delivering exceptional customer service. You will oversee daily store operations, including opening and closing routines, and drive efficiency in all store processes.

You will leverage your creative expertise through floorset updates, styling recommendations, and product knowledge. Additionally, you will serve as a talent leader, driving recruiting, training, engagement, and development efforts. You will foster an inclusive work environment and promote from within to grow future leaders within the organization.

• Bachelor's Degree or one year of supervisory experience in a customer-facing role
• Strong problem-solving skills
• Inclusion and diversity awareness
• Ability to thrive in a fast-paced and challenging environment
• Drive to achieve results
• Multitasking
• Fashion interest and knowledge

We offer a comprehensive benefits package designed to support our associates' well-being and career growth. Our benefits include:

• Quarterly Incentive Bonus Program
• Merit-based salary increases
• Paid Time Off
• 3 Paid Comp Days
• Medical, Dental, and Health Insurance
• Associate Assistance Program - confidential mental health counseling
• Carrot Fertility and Adoption Benefits
• Headspace Mental Health and Wellness Membership
• Paid Parental and Adoption Leave
• Training and Development Opportunities
• Career Advancement Opportunities

We are committed to creating an inclusive and supportive work environment where our associates can thrive. We celebrate individuality and foster a culture of respect, empathy, and open communication. Join our team and discover a work environment that values your contributions and supports your growth.

The Assistant Store Manager plays a vital role in the success of our stores, supporting the Store Manager in all aspects of day-to-day operations.

Key Responsibilities:

• Lead The Team In Excellent Customer Service Standards and Enable the Fulfillment of Exceptional Customer Experiences Through a Clear Understanding of Company Cx Standards, Individual Customer Needs, And an Awareness of Current Trends
• Drive The Store Team to Deliver the Highest Levels of Customer Service At All Times
• Follow Up and Resolve All Customer Complaints In A Professional and Timely Manner, Escalating and Reporting To The Store Manager.
• Drive Sales And Take Initiative To Increase Sales And Business Improvement Through Keen Awareness of Set Kpi Targets
• Manage And Implement All Sales Promotions And Brand Activities, Providing Communication To The Relevant Support Teams To Ensure Maximization Of Sale
• Ensure Smooth Store Operations In The Absence Of The Store Manager, Dealing With Any Potential Disruptions To the Business In A Timely Manner.
• Implement, Manage And Maintain Compliance To Company Policies And Guidelines To Minimize Stock Loss And Damage

Requirements:

• Diploma - High School Certificate
• Qualification In Retail Related Field Is An Added Advantage
• Minimum 4-5 Years' Industry Experience
• Excellent To Fluent English
• Must Be A Team Player
• Excellent Communication Skills

• Work from any country in the world for 30 days a year
• Work in a friendly environment, where everyone shares positive vibes and excited about our future
• Work with over 50,000 diverse and talented colleagues

Job Summary:

We are seeking an experienced leader to oversee our customer experience initiatives, ensuring a seamless and personalized experience for our customers.

Key Responsibilities:

Requirements:

Must have 10+ years of experience in a customer-centricity or related field, with 2+ years of managerial experience.

• Act as the main point of contact for customers, handling inquiries and requests both online (emails, social media, live chat) and offline (calls, in-person meetings).
• Ensure a smooth customer journey across all touchpoints from initial engagement to vehicle delivery and after-sales support.
• Resolve customer issues promptly, professionally, and effectively, maintaining high satisfaction scores.
• Proactively follow up with customers to assess their experience and identify opportunities for service improvement.
• Maintain accurate and detailed records of customer interactions, transactions, and feedback in CRM systems.
• Work closely with sales, logistics, and operations teams to ensure timely updates and clear communication with customers.
• Develop strategies to strengthen existing relationships and encourage repeat business.
• Analyze customer feedback and present insights to management for continuous improvement initiatives.
  

Key Responsibilities

• Act as the main point of contact for customers, handling inquiries and requests both online (emails, social media, live chat) and offline (calls, in-person meetings).
• Ensure a smooth customer journey across all touchpoints from initial engagement to vehicle delivery and after-sales support.
• Resolve customer issues promptly, professionally, and effectively, maintaining high satisfaction scores.
• Proactively follow up with customers to assess their experience and identify opportunities for service improvement.
• Maintain accurate and detailed records of customer interactions, transactions, and feedback in CRM systems.
• Work closely with sales, logistics, and operations teams to ensure timely updates and clear communication with customers.
• Develop strategies to strengthen existing relationships and encourage repeat business.
• Analyze customer feedback and present insights to management for continuous improvement initiatives.
  

• Experience: 23 years in customer service, client relations, or a similar role (experience in automotive, export, or logistics is a plus).
• Skills:
• Strong communication and interpersonal abilities.
• Problem-solving mindset with a customer-first approach.
• Proficiency in CRM tools and Microsoft Office Suite.
• Ability to manage multiple tasks and prioritize effectively.
  
• Qualities:
• Professional, empathetic, and proactive attitude.
• Detail-oriented with strong organizational skills.
• Capable of building rapport and maintaining long-term professional relationships.
  

Disclaimer: Naukrigulf.com is only a platform to bring jobseekers & employers together. Applicants are advised to research the bonafides of the prospective employer independently. We do NOT endorse any requests for money payments and strictly advice against sharing personal or bank related information. We also recommend you visit Security Advice for more information. If you suspect any fraud or malpractice, email us at