924 Delivery Operations jobs in the United Arab Emirates

Job Title: Delivery Operations Supervisor

Are you a natural leader with experience in logistics and operations? Do you have a passion for delivering exceptional results in a fast-paced environment?

• We're seeking a skilled Delivery Operations Supervisor to oversee the daily management of our delivery stations, ensuring seamless execution and high-quality customer satisfaction.
• In this role, you'll be responsible for leading teams of drivers and operations staff, managing external relationships, and driving performance metrics.

Key Responsibilities:

• Operations Management : Oversee daily operations, ensuring efficient dispatch and routing of delivery drivers.
• Talent Development : Provide leadership and guidance to teams, promoting a culture of continuous improvement.
• Performance Monitoring : Track key metrics, identifying areas for process improvements and implementing changes.

Requirements:

• 1 year of experience in employee management and performance optimization.
• Bachelor's degree or equivalent, or 2 years of experience in a similar role.
• Able to work flexible schedules, including weekends, nights, and holidays.
• Ability to push and pull wheeled dollies loaded with products up to 100 pounds during shifts.

About Our Team:

We value diversity and inclusion in our workplace. If you require accommodations during the application and hiring process, please let us know.

Job Title: Delivery Operations Specialist

This is a vital role in ensuring timely delivery of products to our customers. As a key member of the logistics team, you will be responsible for operating company vehicles safely and efficiently.

• Safely operate company vehicles on designated routes.
• Conduct regular vehicle inspections to guarantee they are in good working condition.
• Stay informed about local traffic regulations and road conditions to ensure seamless transportation.

Key Qualifications:

• A valid UAE driving license.
• Proven experience as a driver, preferably with a reputable organization.
• Familiarity with local roads and traffic laws.

Preferred Candidates:

• Residents of Umm Al Quwain or Ras ul Khaimah.

We are seeking an accomplished Delivery Operations Manager to drive innovation within our busy network.

1. Support daily operational duties and deputize for senior logistics managers as required.
2. Prioritize and improve safety at delivery stations by monitoring performance and implementing corrective actions.
3. Supervise logistics teams to meet operational KPIs, focusing on efficiency and productivity.
4. Coach team members, partner with supporting departments to improve processes, and monitor performance metrics.
5. Communicate with delivery providers to set expectations and ensure seamless service delivery.
6. Brief and monitor workloads, ensuring administrative tasks are completed accurately and efficiently.
7. Measure and monitor workflows, identify areas for improvement, and implement changes as needed.
8. Train and mentor new associates in delivery operations best practices.
9. Resolve process-related issues promptly and effectively.

The Hub program is a critical component of our rapidly growing delivery network, partnering with small business owners in complex last-mile scenarios. We are expanding globally, with a focus on delivering exceptional customer experiences.

• Nationality: UAE
• Experience in planning, performance metrics, and process improvement.
• Team management experience.
• Logistics experience.
• Data analysis skills.

Delivery Operations Specialist

• Manage and maintain digital content delivery systems, ensuring seamless performance and high availability.
• Collaborate with cross-functional teams to optimize digital asset management processes and enhance overall efficiency.
• Implement and configure content delivery networks (CDNs) to improve delivery speeds and reduce latency.
• Monitor system performance and troubleshoot technical issues promptly, using data analysis tools to identify trends and areas for improvement.
• Develop and maintain comprehensive documentation for digital delivery processes and workflows, ensuring clarity and consistency across teams.
• Assist in the implementation of new technologies and tools to enhance digital delivery capabilities and drive business growth.
• Ensure compliance with industry standards and best practices for data security and privacy in digital content distribution.
• Provide technical guidance and support to internal teams on digital delivery strategies and best practices.
• Analyze delivery metrics and generate actionable insights to inform strategic decisions and drive continuous improvement.

Requirements:

• Bachelor's degree in a related field, such as computer science or information technology.
• 8+ years of experience in digital content delivery or a similar role, with a strong focus on system administration and technical operations.
• Proficiency in content management systems (CMS), digital asset management tools, and cloud-based delivery platforms.
• Strong knowledge of content delivery networks (CDNs), data analysis, and reporting tools.
• Excellent problem-solving skills, attention to detail, and ability to work efficiently in a fast-paced collaborative environment.
• Effective communication skills, both verbal and written, with the ability to convey complex technical information to non-technical stakeholders.

Job Title: Delivery Operations Specialist

Job Description:

We are seeking an experienced Delivery Operations Specialist to join our team. The successful candidate will be responsible for coordinating and scheduling delivery routes, ensuring timely and accurate completion of deliveries. They will work closely with drivers, customers, and internal teams to ensure seamless communication and coordination.

Responsibilities:

1. Coordinate and schedule delivery routes for maximum efficiency and minimum delivery times.
2. Monitor real-time delivery progress and address any issues or delays promptly.
3. Liaise with drivers, customers, and internal teams to ensure smooth operations.
4. Conduct regular checks to ensure that deliveries meet quality standards and customer requirements.
5. Address customer inquiries and concerns in a professional and timely manner.
6. Maintain accurate records of delivery activities, including tracking deliveries and updating delivery status.
7. Collaborate with the operations team to identify areas for process improvement and implement solutions to enhance efficiency.

Requirements:

• Bachelor's degree or equivalent practical experience.
• Previous experience in logistics, supply chain, or a related field is preferred.
• Strong organizational and multitasking skills, with the ability to prioritize tasks effectively.
• Excellent communication and interpersonal skills.
• Proficiency in using technology and software applications for tracking and monitoring deliveries.
• Ability to work under pressure and adapt to changing priorities in a fast-paced environment.

Benefits:

1. Health insurance
2. Paid time off
3. Opportunities for career growth and development

Join our dynamic team and contribute to delivering exceptional service to our customers every day.

• Oversee endtoend order flow ensuring timely and successful fulfilment across all channels.
• Investigate and resolve failed or delayed orders in coordination with Account Managers Customer Service and ThirdParty Logistics partners.
• Monitor and maintain accurate merchant availability statuses and operational readiness.
• Prepare analyze and share delivery performance reports highlighting key metrics (e.g. volumes SLA adherence failure trends) and driving insights for improvement.
• Manage inventory and dispatch of delivery hardware (e.g. tablets SIMs).
• Provide crossfunctional support to internal teams including Sales Content and Customer Service on deliveryrelated matters.

• Onboard and train new merchants on tools processes and delivery operations.
• Provide ongoing operational and technical support postlaunch.
• Work with the Marketing team to boost performance for underperforming merchants via deliveryrelated campaigns.

• Monitor performance of merchants using SaaS integrations to ensure smooth order placement.
• Liaise with Finance Tech and Product teams to resolve issues related to orders or payouts.
• Track partner compliance with contract terms and servicelevel agreements (SLAs).

• Collaborate with Product and Tech teams to suggest feature improvements and enhancements based on operational feedback.
• Assist in testing and implementing new product features tools or delivery system updates.
• Develop and refine SOPs to address recurring issues (e.g. missed pickups failed attempts).
• Maintain internal documentation training materials and knowledge base content.

• Support regional and zone launches by ensuring delivery readiness and coordination.
• Manage delivery logistics for special campaigns or projects.
• Generate custom reports and insights for Sales or merchant teams as required.
• Join Salesled merchant meetings to support with contract renewals delivery performance or campaign planning.

• Strong multitasking and time management skills
• Resourceful and solutionsoriented
• Proactive and able to work independently
• Effective in stakeholder and vendor coordination
• Attention to detail and strong sense of accountability
• Comfortable with Excel including pivot tables formulas and dashboards
• Confident interpreting dashboards and operational data (e.g. Tableau)
• Experience using CRM or order management platforms (e.g. Salesforce)
• Skilled in preparing reports and presentations (e.g. PowerPoint)
• Effective communicator across internal platforms and shared drives
• Proficient in managing email communication scheduling and followups
• Valid Drivers License (for dispatch support or merchant visits)
• Background in operations logistics or delivery coordination (desirable)

• Competitive salary and benefits package.
• Opportunity to work with a dynamic and innovative company.
• Chance to contribute to the growth and success of a wellknown UAE brand.

Required Experience:

Manager

We are seeking an experienced Operations Lead to join our team and help us redefine fast delivery. As a key member of our operations team, you will oversee 3P Store Operations and play a critical role in building and operating this new service for our customers.

The successful candidate will be responsible for leading a large and diverse team to ensure efficient operations. This hands-on role will teach you about the complexities of global operations and what it takes to run seamlessly. You will analyze and implement corrective actions to maintain high quality and productivity levels, meeting business objectives across all shifts.

• Promote a culture of safety and wellbeing among team members
• Analyze performance data to suggest process improvements and optimize work
• Collaborate with other managers to standardize shift processes
• Support and lead a team, handle administrative tasks, and build a strong team culture

• Bachelor's degree or equivalent, or 2 years of experience in a related field
• Flexible schedule including weekends, nights, and holidays
• Degree in logistics, business administration, or a related field, or equivalent qualification
• Strong analytical and problem-solving skills
• Motivational leadership and ability to work effectively in ambiguous environments
• Basic understanding of Lean and Six Sigma methodologies

Our inclusive culture empowers employees to deliver the best results for our customers. We offer a range of benefits, including flexible working arrangements, opportunities for professional growth and development, and a collaborative and dynamic work environment.

We are looking for talented and motivated individuals who share our passion for delivering exceptional customer experiences. If you have a disability and need workplace accommodations or adjustments during the application, hiring, interview, or onboarding process, please visit (URL) for more information.

Are you looking for a challenging and rewarding role where you can make a real impact?

Job Description:

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• As an Operations and Rider Coordinator, you will be responsible for overseeing and managing operations within our organization.
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• You will provide reliable solutions for employees and respond promptly and actively to queries and concerns.
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• Additionally, you will coordinate with riders for updates from the company.
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Key Qualifications:

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• A minimum of prior experience in delivery services is required.
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• Possession of a UAE Driving License is advantageous.
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• Previous experience as an Operations and Rider Coordinator in the UAE is beneficial.
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Responsibilities:

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• Manage daily operations and ensure smooth delivery of services.
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• Act as a liaison between riders and employees to resolve any issues or concerns.
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• Communicate effectively with stakeholders to ensure seamless coordination.
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As a Shift Manager Delivery Operations , you'll have responsibility for the day-to-day management of a Delivery Station, providing leadership to Operations Supervisors, Operations Assistants, and Delivery Service Providers, managing external agency relationships, and performance. This team works in a highly collaborative environment that's more startup than big company.

We're in uncharted territory, doing what's never been done. The adopted attitude is that no idea is a bad idea, and the best ideas are the ones that should be tested and tried.

You will need to thrive and deliver results in an ambiguous, fast-paced, dynamic environment.

Key job responsibilities
The Shift Manager Delivery Operations is responsible for managing daily delivery operations during their assigned shift. This includes overseeing the efficient dispatch and routing of delivery drivers, monitoring delivery performance metrics, and ensuring customer satisfaction. The Shift Manager serves as the primary point of contact for drivers and coordinates with other operational teams to resolve any issues that arise during the shift.

Key Responsibilities:

• Manage the daily dispatch and routing of delivery drivers to ensure on-time performance and customer satisfaction
• Monitor delivery operations metrics such as on-time delivery rates, driver productivity, and customer feedback
• Communicate with drivers throughout the shift to address any problems or questions that arise
• Coordinate with other operational teams (e.g., warehouse, customer service) to resolve delivery-related issues
• Provide leadership and direction to delivery drivers during the shift
• Identify opportunities for process improvements and make recommendations to management
• Assist with the training and development of delivery drivers
• Ensure compliance with all company policies, procedures, and safety regulations

• 1 year of employee and performance management experience
• Bachelor's degree or equivalent, or 2 years of Amazon (blue badge/FTE) experience
• Ability to work a flexible schedule including weekends, nights, and holidays
• Ability to push and pull wheeled dollies loaded with products up to 100 pounds during shifts
• 1 year of experience with performance metrics, process improvement, or lean techniques

Required Experience: Manager