13 Desktop Support jobs in the United Arab Emirates

Company Overview

Intertec Systems is a leading IT services company with headquarters in Dubai and operations across the Middle East and India. Established in 1991, Intertec specializes in Retail Banking, Insurance, and Healthcare sectors. With key capabilities in digitalization of business operations, IT services, and cybersecurity, the company is known for its commitment to employees and customers. Intertec regularly invests in research and development to fortify its service offerings.

Job Overview

We are seeking a skilled Desktop Support Engineer to join our team at Intertec Systems for our Hospitality client sector. Based in Dubai, this is a full-time mid-level position where the primary focus will be providing technical support and troubleshooting services to end users. The ideal candidate will have demonstrable experience in handling support requests and managing relevant IT systems including Active Directory and Office 365.

Qualifications and Skills

• Proficiency in troubleshooting diverse hardware and software issues to ensure seamless IT operations.
• Experience in providing effective technical support and advice to end users in a professional setting.
• Strong familiarity with managing and administering Active Directory user accounts and permissions.
• Proven skills in handling Office 365 applications to enhance end-user productivity and collaboration.
• Ability to handle technical issues independently and escalate complex ones judiciously when necessary.
• Excellent verbal and written communication skills to deliver clear and precise instructions and advice.
• Strong organizational and multitasking skills to manage multiple support requests efficiently.
• Commitment to maintain strong knowledge of emerging technologies relevant to desktop support and user services.

Roles and Responsibilities

• Provide desktop support and troubleshooting services to end users in the office and remotely as needed.
• Manage and monitor user accounts and system access through Active Directory to ensure secure operations.
• Install, configure, and update software applications including Office 365 to support employee productivity.
• Handle IT helpdesk queries promptly and efficiently to minimize downtime and ensure user satisfaction.
• Document and track all support requests and resolutions to identify and address common issues.
• Collaborate with the IT team to facilitate smooth IT operations and ensure alignment with company objectives.
• Stay updated with industry trends and technology advancements to provide insights and proactive solutions.
• Assist in maintaining IT policies, procedures, and best practices within the organization.

VAM Systems is currently looking for a Desktop Support Engineer for our UAE operations with the following terms and conditions:

• Minimum 3 years of experience in Desktop Support.
• Excellent verbal communication skills.

• Joining time frame: 15 to 30 days .
• Employment Type: Full-time .
• Remote Work: No .
• Maximum 4 weeks for joining.

We are seeking a skilled Desktop Support Technician to join our team. This is an exciting opportunity for a proactive individual who can provide high-level technical support for end-user computing environments.

The ideal candidate will be responsible for troubleshooting hardware, software, and network issues while delivering exceptional service to employees. They will work closely with IT teams to escalate and resolve complex technical issues.

This role requires strong knowledge of Windows OS, macOS, and Microsoft O365, as well as experience with Active Directory, remote support tools, and mobile device management.

The successful candidate will have excellent communication and customer service skills, with the ability to work in a fast-paced corporate environment.

We are seeking an experienced Desktop Support Specialist to provide high-quality desktop support services. The ideal candidate will have a strong background in IT and be able to troubleshoot and resolve complex technical issues.

• This is a full-time position responsible for providing Level 2 support to our users.

The successful candidate will have excellent communication and problem-solving skills, with the ability to work effectively in a fast-paced environment.

1. Troubleshooting: Identify and resolve hardware, software, and application issues in a timely manner.
2. Vendor Collaboration: Work closely with vendors to resolve complex issues related to AV systems.
3. Status Updates: Communicate promptly on issue status and resolution to maintain transparency.
4. Ticket Management: Maintain accurate records of all reported incidents.
5. Hardware Maintenance: Perform general preventative maintenance tasks on computers, laptops, and printers.

• At least 18 months of IT experience, preferably in a helpdesk or support role.
• Strong knowledge of Windows operating systems, Microsoft Office applications, and PC hardware installation and troubleshooting.
• Familiarity with enterprise antivirus solutions, helpdesk ticketing systems, and mobile device management.
• Proven troubleshooting and problem-solving skills, with the ability to multitask and prioritize tasks.
• Excellent communication and relationship-building skills, with the ability to interact with users at all levels.
• Adaptability and flexibility in a fast-paced environment.

We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.

• A dynamic and supportive work environment.
• Ongoing training and development opportunities.
• A comprehensive benefits package, including health insurance and retirement plan.

IT Support Professionals wanted for Desktop Engineering role. We are looking for individuals with strong technical skills and hands-on experience in hardware, networking and IT asset management.

• We offer a dynamic environment where your technical expertise can directly enhance user satisfaction and operational success.
• You will be part of a collaborative team that encourages professional growth, continuous learning and cross-functional technologies.

Provide proactive support for hardware, networking and desktop-related activities including installation, break/fix, vendor coordination and on-site triage.

• Deliver tailored IT assistance to enhance user experience, managing audio-visual equipment, conference room technology and unified communications.
• Respond to and resolve hardware, software and network incidents promptly, prioritize issues per company guidelines and escalate when necessary.

• Minimum 2–3 years of experience in Desktop Support or related IT roles.
• Proficiency in hands and feet support for hardware, networking and IT asset management.
• Ability to provide tailored support and manage complex IT systems.
• Good communication skills with proficiency in English language.
• Strong problem-solving skills with ability to prioritize and escalate incidents.

We offer a competitive compensation package and opportunities for career growth and development.

Join our team and contribute to delivering exceptional IT services and solutions to our clients.

Job Title: Desktop Support Specialist

The role of a Desktop Support Specialist involves providing expert technical assistance to end-users, ensuring the smooth operation of desktop computers, laptops, and other related devices.

This position requires troubleshooting hardware and software issues, configuring operating systems, and deploying software applications. The successful candidate will also be responsible for managing user accounts and permissions, tracking IT assets, and creating technical documentation.

Techincal Skills/Competencies:

• Familiarity with ITIL framework and ticketing systems (e.g., ServiceNow)
• Experience with remote support tools (e.g., TeamViewer)
• Knowledge of cloud platforms (e.g., AWS, Azure)
• Skills in Active Directory, Exchange, and Office 365

Key Responsibilities:

1. Proactively identify root causes for repeated incidents
2. Troubleshoot network connectivity issues, including wireless and wired connections
3. Configure network settings and troubleshoot VPN connections
4. Provide management reports (Statistics, Trend analysis, Corrective Action)

To succeed in this role, you will need:

• ITIL certification (Foundation level or higher)
• Experience with customer service and technical support
• Excellent communication and problem-solving skills

JOB TITLE : Technical Specialist End User Support / Desktop Support Engineer

JOB PURPOSE : To handle customer calls and ensure the smooth operation of desktop computers, laptops, and other related devices, resolving hardware and software issues to maintain productivity.

QUALIFICATION : Bachelors degree with knowledge of IT

CERTIFICATIONS : Mandatory knowledge of Microsoft products and ITIL Processes

EXPERIENCE : 2-3 Years

REPORTING TO : TBD

RESPONSIBILITIES (INCLUDES ALL TASKS) :

• Excellent communications skills in English & Arabic
• Troubleshoot and resolve issues related to hardware components (e.g., CPU, RAM, storage, peripherals).
• Ask targeted questions to diagnose problems. Guide users with simple, step-by-step instructions.
• Install, configure, and maintain operating systems (Windows, macOS).
• Deploy and support software applications (e.g., productivity suites, antivirus, security tools).
• Provide technical assistance with printers, scanners, and other peripherals.
• Troubleshoot network connectivity issues, including wireless and wired connections.
• Configure network settings and troubleshoot VPN connections.
• User Account Management - Create, modify, and delete user accounts.
• Manage user permissions and access rights.
• Provide remote technical support using tools like TeamViewer or Remote Desktop.
• Visit user workstations to resolve hardware or software issues that cannot be addressed remotely.
• Proactively look at root causes for repeated incidents.
• Track and manage IT assets, including computers, peripherals, and software licenses.
• Create and maintain technical documentation, KBs for troubleshooting procedures and user guides.
• Provide management reports (Statistics, Trend analysis, Corrective Action)
• Improve skills in line with the new technology roll outs in the IT Department
• Gathers user requirements fully, analyzes them and makes recommendations.
• Identifies misuse and misappropriation of IT assets and report violations to IT Management immediately.
• Perform other duties and responsibilities related to the job and as assigned by line Manager.

TECHNICAL SKILLS / COMPETENCIES :

MANDATORY

• ITIL certification (Foundation level or higher).
• Experience with ticketing systems (e.g., ServiceNow, HPSM, Manage Engine, Ivanti).
• Experience with remote support tools (e.g., TeamViewer, Remote Desktop).
• Familiarity with cloud platforms (e.g., AWS, Azure, Google Cloud).
• Experience with Active Directory, Exchange, and Office 365.

The IT Service Desk Analyst will work in a fast-paced environment and must be able to adapt to changing priorities.

The role may involve working outside of regular business hours to support critical systems.

A strong commitment to continuous learning and professional development is essential.

SOFT SKILLS : MANDATORY

• Ability to explain technical concepts in a clear and understandable manner to non-technical users.
• Effective listening skills to accurately understand user problems and concerns.
• Patience and empathy to deal with frustrated or anxious users.
• Ability to build rapport and trust with end-users.
• Ability to work effectively as part of a team, collaborating with other IT professionals.
• Willingness to share knowledge and assist colleagues.
• Ability to adapt to changing priorities and work environments.
• Openness to learning new technologies and processes

Support Engineer
• Abu Dhabi Island and Internal Islands City, Abu Dhabi Emirate, United Arab Emirates

Join to apply for the Desktop support specialist role at Dicetek LLC.

This role requires:

• Experience within complex environments characterized by high availability, high transaction rates, and geographical complexity.
• At least 4 years in IT Operations within organizations with over 4000 users, including a minimum of 3 years in banking.

Technical/Functional Skills:

• Expertise in end-user technologies.
• Strong understanding of mobile device technologies.
• Experience with data transfers between iOS and Android.
• Knowledge of Avaya and Polycom functionalities.
• Familiarity with the latest EUS devices and platforms.
• Ability to troubleshoot hardware and software issues.
• Capability to influence, coach, mentor, and collaborate with team members and peers.
• Experience in coordinating, facilitating, and influencing management decisions.
• Experience contributing to ITIL maturity improvement plans.

• Seniority level: Not Applicable
• Employment type: Contract
• Job function: Information Technology
• Industries: IT Services and IT Consulting

Note: This job is active and accepting applications.

WE'RE HIRING AS A DESKTOP SUPPORT ENGINEER AT UAE

Excis is a global IT support leader globally, driven by innovation and collaboration. We're looking for a proactive Desktop Support Engineers. The role involves providing hands and feet support for hardware, networking, and desktop-related activities to maintain seamless daily IT operations at BH-owned locations. You will deliver proactive and tailored VIP support, managing audio-visual equipment and conference room technologies to ensure an optimal user experience. Additionally, you are responsible for promptly diagnosing and resolving hardware, software, and network incidents, prioritizing and escalating issues per BH guidelines, and adhering to all IT service processes, policies, and safety standards.

• Client in 190+ countries
• 6000+ Engineers
• 200+ Enterprise Clients
  
  

• Provide hands and feet support for hardware, networking, and desktop-related activities, including installation, break/fix, vendor coordination, and on-site triage, ensuring smooth daily IT operations in BH-owned locations.
• Deliver VIP support by offering proactive, tailored IT assistance, managing audio-visual equipment, conference room technology, and unified communications to enhance user experience.
• Respond to and resolve hardware, software, and network incidents promptly, prioritize issues per BH metrics, escalate when necessary, and comply with IT service processes, policies, and safety guidelines.
  
  

• 2–3 years of experience in Desktop Support or related IT roles.
• Proficiency in hands and feet support for hardware, networking, and IT asset management.
• Ability to provide tailored VIP support and manage audio-visual and unified communication equipment.
• Good communication skills with proficiency in the local language and intermediate English.
• Strong problem-solving skills with the ability to prioritize, escalate incidents, and comply with IT service processes and safety guidelines.