2 836 Development Manager jobs in the United Arab Emirates

About the job

We are seeking a highly motivated Business Process Improvement Specialist to join our team and lead initiatives that enhance the end-to-end customer experience. This role is responsible for analyzing key customer interactions, identifying pain points, and driving process enhancements across various functions including operations, IT, call centers, and last-mile delivery. The ideal candidate is customer-centric, data-driven, and experienced in continuous improvement methodologies.

Key Responsibilities

• Map and analyze customer interactions across multiple touchpoints.
• Identify friction points and operational inefficiencies in the customer journey.
• Design and implement improvements to reduce customer effort, improve first-time resolution rates, and shorten turnaround times.
• Optimize processes with the customer at the center of all initiatives.

Work closely with teams across operations, IT, customer service, and last-mile delivery to embed Customer service & exceelence goals into process design.

• Use metrics such as NPS, CSAT, and service-level data to identify trends and prioritize areas for improvement.
• Collaborate with the Strategy team to define and monitor key service KPIs, including complaint resolution time and customer wait time.
• Ensure all process changes align with established customer experience standards.
• Maintain and update SOPs for all relevant customer-facing functions.
• Incorporate insights from customer surveys, social listening tools, and frontline staff into process redesigns.

Promote a mindset of continuous, customer-focused improvement across the organization through workshops and engagement programs.

Identify opportunities to integrate digital tools (e.g., self-service portals, chatbots, order tracking) to enhance transparency and user experience.

Qualifications & Experience

Education

• Bachelor's degree in Industrial Engineering, Business Administration, or a related field.

Certifications

• Lean Six Sigma (Green Belt or higher), Kaizen, BPM, or ISO Quality Management Systems certification preferred.
• Knowledge and experience of BPMN tools like aries, bizagi.

Experience

• 7 years in process improvement, operational excellence, or customer experience roles.
• Experience in insurance ,real estate , or service-based industries is highly desirable.

Job Type: Full-time

Pay: AED8, AED10,000.00 per month

We are seeking a highly motivated and detail-oriented individual to support our team in the definition and creation of processes, analysis, harmonization, and optimization within our Performance Initiative program.

This role will involve working closely with our MEA department to prepare for workshops, document progress, and follow up on tasks. Additionally, you will develop global field service processes, document best practices for MEA, and create early indicators for budget controlling.

• Develop and implement professional tools for LCS Project Management, focusing on enhancing Offer volume & Hit rate analysis
• Create customer-driven KPI's and Strategic Controlling in LCS MEA, using Microsoft Power BI for reporting and data visualization

You will have the opportunity to work with a variety of stakeholders, including MEA teams and other departments, to drive business growth and improvement.

• Graduate degree in Business Administration or Business Engineering required
• Advanced knowledge of Excel, Access, SAP, and Power BI is necessary for success in this role

We offer a dynamic and supportive work environment, where you can grow your skills and expertise while making meaningful contributions to our organization.

We are seeking an experienced Process Optimization Specialist to join our organization. As a key member of our team, you will be responsible for analyzing and improving chemical processes within the company.

• Conduct thorough analysis of existing chemical processes to identify areas for improvement.
• Develop and implement strategies to optimize process efficiency and reduce costs.
• Collaborate with cross-functional teams to identify and implement solutions.
• Ensure compliance with safety regulations and industry standards.
• Research new technologies and processes to enhance production capabilities.
• Provide technical guidance and support to team members.

• Bachelor's degree in Chemical Engineering or a related field.
• Minimum of 5 years experience in process optimization within the chemical industry.
• Extensive knowledge of chemical processes, equipment, and materials.
• Strong analytical skills to identify areas for improvement.
• Experience with simulation software such as Aspen Plus or HYSYS preferred.
• Excellent communication skills and ability to work collaboratively.

Job Definition

• Support the Customer Group leadership team in achieving client and employee satisfaction, optimizing results on efficiency metrics, and maximizing performance through sustainable and repeatable process improvement strategies.
• Drive process improvement projects: Lead, monitor, participate in, and document process improvement initiatives to enhance performance and profitability. Partner with the Leadership Team to identify efficiency and cost-saving projects to achieve strategic objectives. Ensure high-impact projects targeting financial gains are regularly implemented.

Job Scope

• Drive solutions: Develop innovative solutions to improve Customer Group performance using cost-benefit analyses for short- and long-term decision-making.
• Coordinate initiatives: Create, implement, and govern new processes for specific functions, providing visibility to milestones and performance across all functions.
• Implementation of standards: Ensure end-to-end implementation of solutions according to high-performance benchmarks and standards.

What You'll Do

• Impact and efficiency: Lead coordination with other Customer Group team members to measure the impact and efficiency of new products and business processes.
• Reporting: Facilitate the development and maintenance of detailed models and dashboards for regional and global reporting.
• Opportunities: Oversee identification of operational weaknesses and help improve or innovate processes to maximize support team efficiency.
• Project efficiency: Coordinate with multiple teams on regional and site-level projects to monitor support and ensure timely completion, focusing on quality and service improvements, data analytics, migrations, people initiatives, reporting, standardization, and tracking plans, quality, and timelines.
• Planning: Estimate work efforts, identify project milestones, allocate resources, and ensure adherence to deadlines.
• Progress checks: Monitor progress, understand dependencies, communicate status to management and stakeholders, and coordinate schedules for meetings locally or across sites.
• Partner with business leaders: Proactively remove obstacles, enable progress, manage issue escalations, and support teams in balancing priorities.
• Deploy analytics expertise: Use analytical skills to solve problems and shift focus from detection and containment to prevention.
• Manage Lean Six Sigma strategy: Facilitate continuous production of products and initiatives in line with industry standards, regulations, and customer requirements.
• Execute optimal usage of BPS: Drive metrics related to the Balanced Scorecard to evaluate performance and reduce variability and defects in critical processes.
• Leadership in continuous improvement: Support ongoing efforts to meet and exceed customer requirements in a fast-paced environment.

Qualifications :

• Strong Excel skills are essential.
• Proven project management experience: Managing multiple end-to-end projects in a fast-paced environment within tight timescales (minimum 2 years).
• Organized: Excellent organizational and administrative skills, able to manage workload effectively.
• Communication: Ability to communicate clearly across different audiences and levels.
• Continuous Improvement: Innovative, creative, and constantly seeking process optimization.
• Analytical orientation: Demonstrate impact and efficacy of initiatives.
• Problem Solving: Ability to perform root cause analysis and drive results.
• Teamwork: Capable of working effectively in a matrixed, relationship-based organization.
• Proactive approach: Take ownership, provide solutions, and drive results independently.
• Bachelor's degree from a top university.

Additional Information :

• Competitive salary
• Discretionary annual bonus
• Medical insurance
• 40 days annual leave (including public holidays)
• Focus on wellbeing, including talks and self-development tools
• Global Employee Assistance Program

Remote Work : No

Employment Type : Full-time

Job Overview

We are seeking a talented Process Improvement Lead to drive process enhancement initiatives and contribute to our organization's success.

About the Role:

• The ideal candidate will be responsible for leading end-to-end process improvement projects, developing innovative solutions, and coordinating initiatives across various functions.
• This role requires strong analytical and problem-solving skills, excellent communication, and collaboration abilities.
• A successful Process Improvement Lead will have a proven track record of driving results, improving efficiency, and enhancing customer satisfaction.

About Us

We're a forward-thinking organization that values innovation, teamwork, and continuous improvement. If you're passionate about driving change and making a lasting impact, we'd love to hear from you!

Requirements:

• At least 2 years of experience in process improvement, project management, or a related field.
• Excellent organizational, communication, and analytical skills.
• Able to work effectively in a fast-paced environment with multiple priorities.

What We Offer:

Our team members enjoy competitive salaries, opportunities for growth and development, and a dynamic work environment that encourages creativity and collaboration.

Apply Today:

To apply, please submit your resume and cover letter highlighting your relevant experience and skills.

In DP World's Commercial Department, our Business Process Improvement (BPI) team are the internal innovators . We don't just follow procedures; we redesign them to be smarter, faster, and more customer centric. This is your chance to work at the heart of a global logistics leader. You'll solve real-world puzzles: How do we make quoting for a mega-container ship faster? How do we streamline contracts for our partners? How do we use data to predict customer needs? If you're a problem-solver who sees inefficiency as an opportunity, you belong here.

Your Mission:

As a BPI Graduate, you will be the analytical engine for the Commercial team. You'll work alongside commercial leaders to diagnose problems, design solutions, and implement changes that directly impact our bottom line and customer satisfaction.

• Be a Detective: Use root cause analysis to uncover why a process is broken and data to prove your case.
• Map the Future: Visualize current workflows and design the improved, future-state processes that will become our new global standard.
• Become a Tech-Savvy Innovator: Learn and apply Lean and Six Sigma methodologies to eliminate waste and automate manual tasks.
• Influence Decision-Makers: Prepare and deliver compelling presentations to stakeholders, persuading them to back your ideas for change.
• Build the Rulebook: Help draft and update the official policies and procedures that guide our global commercial teams.
• Drive Projects: Support (and eventually lead) small projects from idea to implementation, seeing your improvements go live.

• A degree in Business Administration, Commerce, Operations Management, Quality , or a related field.
• A problem-obsessed mindset – you can't leave a puzzle unsolved.
• Analytical superpowers – you love turning data into compelling stories.
• Communication skills to simplify complex ideas and influence others.
• A passion for commercial success and understanding what makes customers tick.
• No prior professional experience needed – we'll teach you the methodologies. Your fresh perspective is your advantage.

High Impact: Your projects will directly affect multi-million-dirhams contracts and global customer experiences.

Fast-Paced Learning: Get certified in Lean/Six Sigma and master tools like PowerPoint and data visualization.

Executive Exposure: Present your ideas to senior leaders and see them implemented across the company.

Career Springboard: This role is your direct path to careers in Commercial Management, Operations Leadership, Project Management, or Consulting within a Fortune 500 company.

• 12 Months of In-Depth Training: Engage in a well-rounded program that rotates you through different roles within DP World's UAE operations, developing a wide range of skills within a structured timeframe.
• Quarterly Presentations: Regular opportunities to present learning progress, insights, and ideas to hone communication skills.
• Mentorship: Each trainee is assigned a mentor; meet monthly for 1 hour. Sessions are confidential between Mentor-Mentee and the Emiratisation Team.
• Development: Access advanced training, workshops, and programs to stay at the forefront of industry knowledge.
• Professional Networking: Build connections with fellow graduates to support your career at DP World.

If you're ready to start a career where you can make your mark on a global scale, we want to hear from you.

• Entry level

• Full-time

• Customer Service and Administrative
• Industries: Transportation, Logistics, Supply Chain and Storage

Referrals increase your chances of interviewing at DP World by 2x

We're unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

We are currently seeking a Development Manager to work for a leading Real Estate Developer with a strong reputation for creating innovative, design-led communities that focus on lifestyle, wellness, and sustainability.

Key Responsibilities:

· Drive end-to-end management of multiple development projects, ensuring alignment with strategic objectives.

· Lead feasibility studies, business plans, and financial models to support investment decisions.

· Manage design development in collaboration with architects, consultants, and internal teams.

· Oversee project approvals, permitting, and regulatory compliance.

· Monitor project budgets, schedules, and risks, ensuring timely reporting to senior management.

· Coordinate with internal stakeholders (finance, sales, marketing, legal) to align development objectives with business goals.

· Manage external consultants, contractors, and partners to deliver projects to agreed quality standards.

· Contribute to the strategic growth of the development portfolio by identifying new opportunities and innovative approaches.

Requirements:

• Must have minimum a bachelor's degree in a related field
• Minimum of
  15+ years' experience
  in all aspects of development management
• Significant financial acumen with proven experience in feasibility and investment analysis.
• Familiarity with UAE real estate regulations and development processes.
• Strong leadership, communication, and stakeholder management skills.

The Development Manager shall be responsible for the execution of a portfolio of projects under their assignment. Responsibilities consist of supervising and completing all activities associated with project development as well as providing oversight to the Business Development and Finance team with prospect review and due diligence for new opportunities in the market.

The Development Manager reports to the Head of Development in the current structure.

The Development Manager will work closely with the Legal, Development, Projects, Finance and Marketing. The Development Manager will also liaise with many external vendors in relation to consultancy and construction activities.

Principal Accountabilities – Development & Project Management

• Lead land acquisition campaigns, negotiate contracts, easements, and right-of-way agreements.
• Manage stakeholder communications including landowners, consultants, contractors, communities, and government authorities.
• Coordinate consultants (environmental, engineering, legal, etc.) and oversee permitting, approvals, and regulatory compliance.
• Negotiate key project agreements (e.g., road use, conditional permits, tax incentives) and manage pre-construction activities.
• Monitor project budgets, schedules, risks, and provide status reports for management decision-making.
• Support business development by evaluating market opportunities, acquisitions, and joint ventures.
• Collaborate with internal teams (engineering, finance, legal, construction) to ensure seamless project execution.

Qualifications

• University degree with professional certification (MRICS/MCIOB or equivalent).
• Minimum 15 years' experience in end-to-end development management.
• Proven track record in delivering complex real estate projects across the full lifecycle.
• Strong leadership, communication, and presentation skills.
• High level of numeracy, literacy, and fluency in English.
• Proficient in MS Office (Word, Excel, PowerPoint).
• Ability to manage heavy workloads and work effectively within a team.

Job Requisition ID:

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group's entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day

Overview of the role

The role will oversee and manage the development of automotive real estate projects from conception to completion, ensuring they are completed within established timelines and budgets. Responsibilities include managing project timelines, budgets, and operations, coordinating with contractors, architects, and stakeholders, ensuring compliance with regulations and quality standards, and managing project teams while preparing comprehensive status reports. You will collaborate closely with various business units, including the Automotive and Real Estate Groups, as well as finance, marketing, asset management, design, and project delivery teams.

What you will do

• Develop and implement strategic plans for automotive real estate development projects aligned with the automotive strategy.
• Oversee the financial aspects of automotive projects, including budgeting, forecasting, and financial analysis.
• Develop comprehensive plans, outlining key milestones, timelines, and resource requirements.
• Collaborate with finance, design, project management and other departments to implement development plans.
• Build and maintain relationships with stakeholders and other relevant parties to maximize performance.
• Identify potential risks and challenges associated with automotive development projects and implement proactive risk mitigation strategies.
• Provide regular and comprehensive updates to senior leadership on project status, risks, and opportunities.
• Prepare and present reports to stakeholders and other relevant parties

Required Skills to be successful

• Minimum 10+ years of expertise in developing real estate assets across various sectors including commercial, retail, automotive, and industrial.
• Strong leadership and excellent interpersonal skills.
• Negotiation and networking skills and ability to lead and execute within timeline

What equips you for the role

• Bachelor's degree/University degree or equivalent experience

• Must have through knowledge of the Real Estate market in Saudi Arabia

About Al-Futtaim Group Real Estate

The real estate development and operations arm of Al-Futtaim, Al-Futtaim Group Real Estate is responsible for a multi-billion-dollar portfolio across MENA. With high-quality residential, business, retail, tourism, educational and healthcare developments, the master developer caters to the diverse needs of cities and communities in the region. From origination, conception, development, sales, procurement and construction of mega-projects and the leasing, operation and management of these projects after completion, Al-Futtaim Group Real Estate (AFGRE) has been developing and managing owned landbanks, unlocking the economic potential of the region and contributing to future development for more than 40 years.

Our focus is to enable and invest in meaningful relationships to make our properties the best places to live and work, build additional products and services and enable partnerships to create true value to our customers throughout their entire experience with us.

AFGRE is responsible for master planning of all projects in its portfolio, including two large scale mixed use destinations: Dubai Festival City and Cairo Festival City.