396 Digital Retail jobs in the United Arab Emirates

Get AI-powered advice on this job and more exclusive features.

Job Title : Head of Digital Retail Solutions (DRS)

Job Purpose :

The role is responsible for driving the strategic growth and operational excellence of the Digital Retail Solutions business line. The role includes identifying new business opportunities, maintaining relationships with existing clients, managing the internal sales and billing teams, overseeing vendor partnerships, and maintaining continuous coordination with the Brinks Global Team. This individual will act as a key link between product innovation, client requirements, and operational delivery.

Key Responsibilities :

1. Business Development & Sales Strategy

• Drive revenue growth for the Digital Retail Solutions (DRS) product suite by identifying and pursuing new business opportunities.
• Develop and implement comprehensive go-to-market strategies, product positioning, and pricing models in alignment with global and regional directives.
• Create and maintain a robust sales pipeline and actively manage the sales cycle from lead generation to deal closure.
• Conduct market research and competitor analysis to refine sales tactics and product positioning.

2. Client Relationship Management

3. Team Management

5. Coordination with Brinks Global Team

6. Reporting & Analysis

7. Operational Excellence

Qualifications & Requirements :

Education :

Experience :

Skills :

Seniority level

Seniority level

Mid-Senior level

Employment type

Employment type

Full-time

Job function

Job function

Business Development

Industries

Truck Transportation

Referrals increase your chances of interviewing at Brink’s Inc by 2x

Get notified about new Head of Department jobs in Dubai, United Arab Emirates .

Operations Director – Radiator Manufacturing

Dubai, Dubai, United Arab Emirates 1 year ago

Director of Operations - Food Manufacturer - Relocation to Cambodia

AVP – Head of Sharia Consultation and Documentation

Director of Operations - Six Senses Dubai

Head of Therapy Department for Early Intervention

Head of Public Health and Infrastructure - Dubai

Acting Head -Digital Governance and Enterprise Architecture Department (UAE Nationals only)

Front Desk Manager (Head of Department) - Delta Hotels Dubai Investment Park

Head of Arabic Department - Elementary and Middle School

Group Compliance Manager (Crypto Experience Required)

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

J-18808-Ljbffr

Justlife is rocking the region with its beautifully designed for all home services app and looking for brilliant minds and skilled professionals who can think outside the box and have a limit that defies the sky.

Do you envision shaping the future of all home services in one of the fast-growing tech startups based in Dubai?

Come onboard and dedicate yourself to becoming #everydaybetter!

Take over a key role as a Customer Experience Partner in the Customer Experience department, and be a part of this exciting adventure of never-ending growth and success.

What we expect from you:

• Handle incoming complaints as the top priority, consistently providing customers with a friendly, cheerful greeting and pleasant, overall professional service
• Handle incoming customer reviews coming from Justlife Google Business page, Google Play, and App Store
• Initiate call-backs to customers as needed to get more information on the customer inquiries if not clear
• Update customers as needed with bookings status and confirmations
• Respond to customer questions and requests with courtesy, professionalism, and efficiency
• Handle incoming urgent complaints escalated through our Frontline team, Social media platforms and any other customer complaints tackled from other departments
• Perform and coordinate complaint investigations and gathers additional information, working closely with other departments to complete investigation reports
• Evaluate all information from a technical perspective to ensure appropriate Analysis and Investigation
• Maintain and delivers excellent customer satisfaction in a timely and effective manner
• Investigate complaints to determine root cause, identify resolution, confirm correction, and respond to complaints
• Maintain complaints log and participate in process improvements

What we are looking for:

• Bachelor's degree from an accredited university
• 1+ Years of professional experience in customer service
• Strong organizational, analytical, and problem-solving skills
• Excellent written and verbal communication skills (Arabic and English)
• Strong knowledge of MS Office (Word, Excel, etc.)
• Ability to efficiently interact with individuals and groups at all levels in a multi-functional and multicultural environment
• Experience with customer interactions
• Ability to multitask, prioritize, and manage time effectively

PERKS OF BEING A PART of JUSTLIFE

Nothing would replace the start-up spirit, working with an evolving culture and fulfilling workplace ! And, we offer you benefits like:

We care about you

• One-day extra vacation on your birthday with our JustHoliday!
• Free Justlife credits so you can enjoy our own services.
• Work reality escapes opportunities through team-building games, challenges, and many more activities.

We improve you

• Working with a great team and entrepreneurial spirit.
• Continuous learning with mentorship, coaching, on-the-job, and internal-external training.
• Never-ending growth and fast career development and internal career opportunities.
• A fair and objective Performance Management System.

We recognize you

• Ignition of the hero in you through our ‘’JustHeroes’’ Reward and Recognition Program.
• Availability of company discounts and gift vouchers.
• A bonus for every successful Employee Referral.

ABOUT US

At Justlife, we envision a life without any chores that keep you from doing what you really want to.

Justlife is the region’s leading super app for home services. We connect individual needs with on-demand services, through our innovative marketplace platform.

We helped digitalize the cleaning service industry in UAE, back in 2015, and have been expanding our services from home cleaning alone to serving all our customer’s needs at home across the GCC. We now offer home cleaning, salon & spa at home, healthcare at home, maintenance & repairs, upholstery cleaning, pest control & disinfection, moving and packing, and car cleaning, and many more.

We built a network of thousands of trained professionals and served over 6 million sessions across UAE, KSA, Kuwait, Qatar and Oman. With a team of 200+ full-timers and over 1000 service professionals, we pride ourselves in having created a culture that puts people first.

We promise our customers stellar service, our suppliers a valuable partner, our professionals a better life, and our employees a work environment where they can be their best versions of themselves.

Join the tribe and let’s become #everydaybetter , together!

CX (Customer Experience) Quality, Training & Process Improvement Lead.

Our client is a leading international e-commerce platform, headquartered in the UAE. They are on a growth trajectory to launch in multiple new markets, while also increasing conversion and penetration in existing markets.

Overview

The QA / Training / Process Lead plays a central role in maintaining and elevating the quality

of customer support interactions while ensuring continuous improvement in the team

performance, training systems, and service processes. This role merges three key CX pillars,

Quality Assurance, Training, and Process Improvement into a single high-impact function

designed to enhance operational excellence at scale.

Key Responsibilities:

1. Quality Assurance (QA)

• Own the complete QA program: scoring, calibration, and performance reviews.
• Conduct regular audits of L1 and L2 tickets using an internal QA tool or platform.
• Establish a scalable QA framework with clear rubrics, scorecards, and feedback
• mechanisms.
• Deliver regular QA reporting with actionable insights for coaching and trend analysis
• Flag recurring issues, automation gaps, or training needs through QA findings.
• Audit Shift Leader performance and monitor automation flows for consistency and
• improvement opportunities.

2. Training & Onboarding

• Develop a structured new-hire training program, including orientation, systems
• walkthrough, and product knowledge.
• Maintain and update a living training hub, using tools like Notion, LMS platforms,
• or Google Drive.
• Conduct refreshers, seasonal ramp-ups, and upskilling sessions for both L1 and L2
• agents.
• Own the agent certification process, ensuring readiness before agents go live.
• Leverage AI tools to help agents follow processes more accurately and efficiently.

3. Process Improvement

• Document and standardise SOPs across all support functions.
• Review workflows, macros, and escalation processes regularly to identify areas of friction.
• Collaborate with the Data & Systems Lead to identify and resolve inefficiencies.
• Own the process feedback loop: gather agent input, customer pain points, and
• operational gaps.
• Drive a culture of continuous improvement across CX.
• Leverage AI tools to help agents follow processes more accurately and efficiently.

4. Collaboration

• To collaborate with the Head of CX to align training and QA objectives with the company's OKRs.
• Partner with the Tech, Product, and Data teams to ensure processes reflect the latest platform changes.
• Collaborate with Shift Leaders to embed real-time QA and process coaching during operations.

5. Crisis Mode Readiness

• Lead the training and QA preparation for new product launches or peak periods.
• Create macros, workflows, and quick-reference material to support surges.
• Please provide ticket quality assurance during Crisis Mode to make sure it's consistent and speedy.
• Adapt SOPs and training material for rapid deployment during Crisis Mode activation.

Work Structure:

• Reports directly to the Head of CX.
• Works scheduled shifts with flexibility to cover training cycles and peak periods.
• Interfaces regularly with QA reviewers, trainers, Shift Leaders, and data teams.

Ideal Profile:

• 3+ years in QA, training, or support enablement roles.
• Experience with QA tools (e.g., Playvox, Klaus, Scorebuddy) and training platforms.
• Excellent written communication and process documentation skills.
• Solid understanding of Zendesk or similar platforms.
• Proactive, analytical, and detail-oriented with a passion for coaching and CX excellence.

Closing date: 13/08/2025
Number of positions: 1
Recruiter name:Fatma Alharthi
Reference number: 62384
Mediclinic Corporate Office Dubai| Dubai | United Arab Emirates

To develop and execute customer experience (CX) strategy across Mediclinic Middle East, ensuring seamless, hospitality-inspired, personalized and emotionally intelligent experiences across all patients, family, and visitor touchpoints. This role (based in Dubai) acts as a strategic integrator and senior practitioner of the Voice of the Customer (VoC), shaping the strategic direction, translating insights into tangible improvements, influencing functional priorities, and embedding a patient-first culture across the organization, driving long-term customer loyalty through a holistic VoC approach.

• Lead the development and implementation of a customer experience strategy aligned with business goals and desired patient outcomes.
• Lead the establishment and scaling of VoC programmes across the group to capture feedback continuously and ensure insights are actioned to drive tangible improvements, across multiple functions and service lines.
• Lead service design initiatives to improve or transform touchpoints (digital, clinical, operational and human).
• Report on progress and use data to influence executive decision-making.
• Align team objectives and deliverables to organisational goals.
• Drive staff development through Personal Development Plans (PDPs) and upskilling.
• Upskill stakeholders on CX mindset and service behaviours.
• Build and nurture strategic relationships with cross-functional internal and external stakeholders to embed CX.
• Collaborate with product, digital and operations teams to co-create new customer experien

Post Bachelors’ qualification with demonstration of continuous learning

8–10 years relevant experience, including at least 3 years in a leadership capacity

• Client experience and skills within a large, complex organisation
• Ability to develop and implement comprehensive e-commerce strategies and to manage and optimise e-commerce platform to improve user experience and optimize overall performance.

All applicants will be considered, with the understanding that preference will be given to the designated groups in accordance with the United Arab Emirates Emiratization Program. If you wish to grow with us, apply now and become a part of the Mediclinic Middle East Family

Our ideal candidate will manage sales within the showroom, engage with customers to understand their needs, and provide product recommendations. They will ensure every customer receives a tailored experience and be responsible for presenting quotations and maintaining stock levels.

• Greet and engage with customers in the showroom, understanding their needs and providing them with appropriate product recommendations.
• Prepare and present quotations, ensuring the best possible options are provided for every customer.
• Assist in product selection and explain features, benefits, and technical details of sanitary wares, tiles, and glass partitions.
• Maintain and organize showroom displays, ensuring products are well-presented and up-to-date.
• Keep track of stock levels and ensure popular items are always available for customer purchase.
• Report weekly on sales activities, customer feedback, and inventory status.
• Work closely with the external sales team, management, and other departments to ensure a smooth and efficient customer experience.
• Follow up with customers after sales to ensure satisfaction and address any concerns or queries.
• Participate in weekly internal sales meetings with colleagues and management to share progress, strategies, and market insights.
• Collaborate with the operations team to ensure timely and accurate product delivery.
• Handle customer queries, complaints, and feedback with a focus on providing excellent customer service.

• Fluent in Arabic and excellent communication skills in English, both verbal and written.
• Ability to work in a fast-paced, customer-facing environment.
• Strong organizational skills and attention to detail.

We value diversity and inclusion, creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives.

We are seeking a highly skilled and charismatic ambassador to join our team as a Customer Experience Ambassador. In this role, you will be the first point of contact for our guests, setting the tone for their entire experience.

Your primary responsibility will be to consistently provide exceptional service, ensuring that every guest feels welcome and valued from the moment they arrive. This includes greeting guests with a smile, offering assistance with food and beverage menu items, and following outlet policies and procedures.

To be successful in this role, you must possess excellent communication and organizational skills, as well as the ability to work independently and as part of a team. Fluency in English is required, with additional languages being an asset. A minimum of 1-2 years of experience in food and beverage operations, preferably in a similar quality hotel, is also necessary.

In addition to your technical skills, you must demonstrate a friendly, outgoing personality, with a proactive and resourceful approach to problem-solving. Strong decision-making abilities and the capacity to work long hours are also essential.

Key Responsibilities:

• Provide exceptional customer service, consistently exceeding guest expectations
• Assist guests with food and beverage menu items, providing informative and helpful guidance
• Follow outlet policies, procedures, and service standards at all times
• Collaborate with colleagues to ensure seamless delivery of services

What We Offer:

• A competitive salary and benefits package
• Opportunities for career growth and development within our organization
• A dynamic and supportive work environment
• Access to ongoing training and professional development programs

Requirements:

• Excellent communication and interpersonal skills
• Ability to work effectively in a fast-paced environment
• Proactive and resourceful approach to problem-solving
• Strong decision-making abilities
• Capacity to work long hours, including evenings and weekends

Experience Host

Welcome to our esteemed establishment, where we take pride in delivering exceptional experiences for our valued guests. Our team of dedicated professionals strives to create lasting memories through attentive service and meticulous attention to detail.

Guest Service Line Agent

Welcome to our luxurious urban resort, where elegance and refinement come together in a unique experience. As a Guest Service Line Agent, you will play a key role in providing exceptional service to discerning guests from around the world.

Our resort boasts a five-star boutique property, offering one, two, and three-bedroom villas with private pools and breathtaking views of the surrounding landscape. You will have the opportunity to work in a dynamic environment, surrounded by nature's beauty and the thrill of equestrian pursuits.

Some of your key responsibilities will include:

• Providing prompt and courteous responses to incoming telephone calls
• Connecting calls efficiently and maintaining a tidy workspace
• Handling guest requests with politeness and professionalism
• Maintaining accurate records and reporting on daily activities
• Collaborating with Front Office and other departments for seamless communication
• Participating in up-selling and cross-selling opportunities to enhance guest experience
• Staying informed about industry trends, competitors, and resort product knowledge

As a valued member of our team, you will be expected to embody our brand values, demonstrating enthusiasm, energy, and a commitment to excellence in every aspect of your role.

To succeed in this role, you should possess:

• Excellent communication and interpersonal skills
• Able to work in a fast-paced environment
• Familiarity with customer service principles
• Basic computer skills and proficiency in software applications

We offer a range of benefits to support your personal and professional growth, including:

• Competitive salary and bonus structure
• Opportunities for career advancement and professional development
• A comprehensive benefits package
• A fun and supportive work environment

This is a full-time position, working 40 hours per week. We are an equal opportunities employer and welcome applications from diverse candidates.

Justlife is rocking the region with its beautifully designed for all home services app and looking for brilliant minds and skilled professionals who can think outside the box and have a limit that defies the sky.

Do you envision shaping the future of all home services in one of the fast-growing tech startups based in Dubai?

Come onboard and dedicate yourself to becoming #everydaybetter

Take over a key role as a Customer Experience Partner inthe Customer Experience department, and be a part of this exciting adventure of never-ending growth and success.

What we expect from you:

• Handle incoming complaints as the top priority, consistently providing customers with a friendly, cheerful greeting and pleasant, overall professional service
• Handle incoming customer reviews coming from Justlife Google Business page, Google Play, and App Store
• Initiate call-backs to customers as needed to get more information on the customer inquiries if not clear
• Update customers as needed with bookings status and confirmations
• Respond to customer questions and requests with courtesy, professionalism, and efficiency
• Handle incoming urgent complaints escalated through our Frontline team, Social media platforms and any other customer complaints tackled from other departments
• Perform and coordinate complaint investigations and gathers additional information, working closely with other departments to complete investigation reports
• Evaluate all information from a technical perspective to ensure appropriate Analysis and Investigation
• Maintain and delivers excellent customer satisfaction in a timely and effective manner
• Investigate complaints to determine root cause, identify resolution, confirm correction, and respond to complaints
• Maintain complaints log and participate in process improvements

What we are looking for:

• Bachelor's degree from an accredited university
• 1+ Years of professional experience in customer service
• Strong organizational, analytical, and problem-solving skills
• Excellent written and verbal communication skills (Arabic and English)
• Strong knowledge of MS Office (Word, Excel, etc.)
• Ability to efficiently interact with individuals and groups at all levels in a multi-functional and multicultural environment
• Experience with customer interactions
• Ability to multitask, prioritize, and manage time effectively

PERKS OF BEING A PART of JUSTLIFE

Nothing would replace the start-up spirit, working with an evolving culture and fulfilling workplace And, we offer you benefits like:

We care about you

• One-day extra vacation on your birthday with our JustHoliday
• Free Justlife credits so you can enjoy our own services.
• Work reality escapes opportunities through team-building games, challenges, and many more activities.

We improve you

• Working with a great team and entrepreneurial spirit.
• Continuous learning with mentorship, coaching, on-the-job, and internal-external training.
• Never-ending growth and fast career development and internal career opportunities.
• A fair and objective Performance Management System.

We recognize you

• Ignition of the hero in you through our ''JustHeroes'' Reward and Recognition Program.
• Availability of company discounts and gift vouchers.
• A bonus for every successful Employee Referral.

ABOUT US

At Justlife, we envision a life without any chores that keep you from doing what you really want to.

Justlife is the region's leading super app for home services. We connect individual needs with on-demand services, through our innovative marketplace platform.

We helped digitalize the cleaning service industry in UAE, back in 2015, and have been expanding our services from home cleaning alone to serving all our customer's needs at home across the GCC. We now offer home cleaning, salon & spa at home, healthcare at home, maintenance & repairs, upholstery cleaning, pest control & disinfection, moving and packing, and car cleaning, and many more.

We built a network of thousands of trained professionals and served over 6 million sessions across UAE, KSA, Kuwait, Qatar and Oman. With a team of 200+ full-timers and over 1000 service professionals, we pride ourselves in having created a culture that puts people first.

We promise our customers stellar service, our suppliers a valuable partner, our professionals a better life, and our employees a work environment where they can be their best versions of themselves.

Join the tribe and let's become #everydaybetter, together