12 Director Of A Vascular Center jobs in the United Arab Emirates

Key Responsibilities:

1. Strategic Leadership & Business Growth

• Develop and implement a growth strategy to increase student enrollment and revenue.
  
• Identify new business opportunities including corporate training partnerships and program expansions.
  
• Ensure each center meets financial and operational performance targets.
  
• Monitor student retention rates satisfaction levels and learning outcomes to continuously improve offerings.
  
• Stay informed about education industry trends and best practices to enhance the business model.
  

2. Operations & Center Management

• Oversee daily operations of all three centers to ensure smooth functioning.
  
• Develop and implement standard operating procedures (SOPs) to maintain efficiency across centers.
  
• Monitor and manage class scheduling teacher assignments and student placement processes.
  
• Ensure all facilities are well-maintained secure and compliant with safety and health regulations.
  
• Oversee the use of CRM and scheduling systems for student management.
  

3. Financial & Budget Management

• Develop and manage the budget for each center ensuring cost control and profitability.
  
• Oversee tuition fee collection financial reporting and payment processes.
  
• Analyze revenue and expenses to identify areas for improvement and cost optimization.
  
• Ensure timely invoicing and payment collection from students and corporate clients.
  

4. Sales Marketing & Student Enrollment

• Work closely with the marketing team to drive enrollment through digital campaigns local outreach and strategic partnerships.
  
• Develop and implement sales and promotional strategies to attract new students.
  
• Monitor lead conversion rates and work on improving student acquisition processes.
  
• Strengthen relationships with schools universities and businesses to promote courses and corporate training programs.
  

5. Staff Leadership & Development

• Lead motivate and manage a team of teachers administrative staff and sales representatives.
  
• Conduct performance evaluations and provide constructive feedback to enhance staff efficiency.
  
• Oversee teacher recruitment training and professional development programs.
  
• Foster a positive and productive workplace culture that encourages collaboration and innovation.
  

6. Student Experience & Customer Service

• Ensure high levels of student satisfaction and engagement.
  
• Oversee the student complaint resolution process to maintain a positive learning environment.
  
• Implement student feedback mechanisms to enhance course offerings and teaching quality.
  
• Maintain a strong parent and student communication strategy to build trust and loyalty.
  

7. Compliance & Accreditation Management

• Ensure compliance with local education regulations and accreditation bodies (KHDA VAT etc.).
  
• Keep track of business licenses permits and industry certifications.
  
• Ensure all staff and teachers meet qualification requirements as per legal and regulatory standards.
  

Education & Experience

• Bachelor s degree in Business Administration Education Management or a related field (Master s preferred).
  

• 5 7 years of progressive leadership or management experience preferably in education training or center operations.
  

• Proven experience in team supervision budget management and operational oversight.
  

Skills & Competencies

• Strong leadership and people management skills with the ability to motivate and develop staff.
  

• Excellent organizational and multitasking abilities.
  

• Strong communication and interpersonal skills for engaging with staff students clients and stakeholders.
  

• Problem-solving and decision-making skills with a proactive approach.
  

• Financial acumen including budgeting forecasting and cost control.
  

• Proficiency in MS Office Suite and familiarity with management/CRM systems.
  

AtkinsR Alis is looking for a Data Centre - Project Director in Abu Dhabi, UAE.

We are seeking a highly experienced and delivery-focused Associate Director to lead complex data center projects within our Project Management division. This role will be responsible for end-to-end project delivery, overseeing multidisciplinary teams, managing key client/end user relationships, and ensuring that all phases of data center construction meet stringent technical, cost, and schedule requirements.

Responsibilities:

• Lead the full lifecycle delivery of Data Centres; this will be a full-time (site-based) role. Manage project execution from design coordination through to commissioning and handover.
• Serve as the primary point of contact for Clients, Consultants, Contractors, and internal Stakeholders.
• Oversee project controls, including cost management, scheduling, and risk mitigation.
• Ensure strict adherence to technical standards, health & safety, and quality requirements.
• Coordinate interfaces between design, MEP, civil, structural, and commissioning teams.
• Coordinate with cross-functional teams, including IT, facilities, and vendors.
• Prepare and lead project reporting, governance meetings, and senior stakeholder updates.
• Provide strategic input into resource planning, procurement strategies, and delivery models.
• Foster a collaborative and productive team environment.

Requirements:

• Bachelor's degree in engineering, construction management, or related discipline (Master's preferred).
• Minimum 10 years of experience in a Project Management capacity, including substantial delivery experience in mission-critical facilities (data centers, high-tech industrial, etc.).
• Proven experience in a PMC or client-representative role managing large-scale capital projects.
• Strong understanding of mechanical, electrical, and ICT systems typical of data center environments.
• Excellent stakeholder management, reporting, and leadership skills.
• Prior UAE experience is highly desirable.
• PMP, RICS, or similar professional accreditation is preferred.
• Excellent leadership and team management skills.
• Strong analytical and problem-solving abilities.
• Excellent communication and interpersonal skills.
• Ability to work effectively under pressure and manage multiple priorities.
• Preferred knowledge of data centre best practices and industry standards (e.g., Uptime Institute).

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Cultivate a high-performing contact center team as the Site Leader. We are seeking an exceptional leader who can drive sales revenue growth, foster strong relationships with hotel partners, and deliver excellent guest satisfaction.

• Lead and develop a team of managers and associates to achieve exceptional performance in sales, revenue generation, operational execution, and stakeholder relationship management.
• Partner closely with hotel properties to resolve issues, answer questions, and enhance booking experiences.
• Foster a culture of service excellence, accountability, and continuous improvement.
• Drive achievement of call center sales goals, including conversion rates and revenue per call.

• Operational Leadership:
• Oversee and manage performance metrics, including revenue, sales conversion, and call center KPIs.
• Ensure effective financial performance of the center.
• Drive overall guest and associate satisfaction across the operation.
• Manage human resources-related processes, including hiring, onboarding, associate relations, payroll, performance evaluations, and scheduling.
• Sales and Revenue Generation:
• Drive achievement of call center sales goals, including conversion rates and revenue per call.
• Participate in the sales process and build relationships with key customers and property partners.
• Identify and implement cross-selling and upselling strategies to enhance performance.
• Leadership and Team Management:
• Lead and support a team of managers and associates with a focus on career development.
• Foster a culture of service excellence and accountability.
• Provide coaching, mentorship, and recognition to drive strong performance.
• Quality Compliance & Safety:
• Oversee site safety and cleanliness in line with ergonomic and emergency policies.
• Ensure the contact center is compliant with all Marriott standards and local laws.
• Actively participate in quality improvement efforts and associate engagement initiatives.
Requirements:
• Minimum 12 months of experience in a customer service or sales environment.
• 12-18 months of supervisory or management experience preferred.
• Demonstrated leadership experience with a track record of team development.
• College degree preferred.
Benefits:

At Marriott International, you join a global community dedicated to creating exceptional guest experiences. As Site Leader, you will have the opportunity to shape the performance of a dynamic contact center team and contribute to our culture of excellence, service, and growth. We offer industry-leading benefits, global career opportunities, and a platform to make an impact across our family of 30 hotel brands in over 8000 locations worldwide.

Leadership Opportunity

About the Role:

• We are seeking a strategic leader to oversee our center operations, driving business growth and student success.

Key Responsibilities:

• Develop and implement a comprehensive growth strategy to increase student enrollment and revenue.
• Identify new business opportunities through corporate training partnerships and program expansions.
• Ensure each center meets financial and operational performance targets.
• Maintain high levels of student satisfaction and engagement.
• Stay informed about industry trends and best practices to enhance our business model.

Operations & Center Management:

• Oversight of daily operations for all centers to ensure smooth functioning.
• Development and implementation of standard operating procedures (SOPs) to maintain efficiency across centers.
• Management of class scheduling, teacher assignments, and student placement processes.
• Maintenance of well-maintained, secure, and compliant facilities with safety and health regulations.
• Oversee CRM and scheduling systems for student management.

Financial & Budget Management:

• Development and management of the budget for each center, ensuring cost control and profitability.
• Oversight of tuition fee collection, financial reporting, and payment processes.
• Analysis of revenue and expenses to identify areas for improvement and cost optimization.
• Timely invoicing and payment collection from students and corporate clients.

Sales Marketing & Student Enrollment:

• Collaboration with the marketing team to drive enrollment through digital campaigns, local outreach, and strategic partnerships.
• Development and implementation of sales and promotional strategies to attract new students.
• Monitoring of lead conversion rates and improvement of student acquisition processes.
• Strengthening relationships with schools, universities, and businesses to promote courses and corporate training programs.

Staff Leadership & Development:

• Leadership, motivation, and management of a team of teachers, administrative staff, and sales representatives.
• Conducting performance evaluations and providing constructive feedback to enhance staff efficiency.
• Overseeing teacher recruitment, training, and professional development programs.
• Fostering a positive and productive workplace culture that encourages collaboration and innovation.

Student Experience & Customer Service:

• Ensuring high levels of student satisfaction and engagement.
• Oversight of the student complaint resolution process to maintain a positive learning environment.
• Implementation of student feedback mechanisms to enhance course offerings and teaching quality.
• Maintenance of a strong parent and student communication strategy to build trust and loyalty.

Compliance & Accreditation Management:

• Ensuring compliance with local education regulations and accreditation bodies.
• Tracking of business licenses, permits, and industry certifications.
• Ensuring all staff and teachers meet qualification requirements as per legal and regulatory standards.

Requirements:

• Bachelor's degree in Business Administration, Education, Management, or a related field (Master's preferred).
• 5-7 years of progressive leadership or management experience preferably in education, training, or center operations.
• Proven experience in team supervision, budget management, and operational oversight.

Skills & Competencies:

• Strong leadership and people management skills with the ability to motivate and develop staff.
• Excellent organizational and multitasking abilities.
• Strong communication and interpersonal skills for engaging with staff, students, clients, and stakeholders.
• Problem-solving and decision-making skills with a proactive approach.
• Financial acumen including budgeting, forecasting, and cost control.
• Proficiency in MS Office Suite and familiarity with management/CRM systems.

The Opportunity

The Director reports to the Assistant Provost of Student Affairs and provides strategic direction and leadership for the Student Counseling Center as well as the Health Clinics and Wellness Services in Abu Dhabi and Dubai campuses.

The incumbent manages the daily operations of the Student Counseling centers as well as the Health and Wellness Clinics and provides guidance and leadership to the staff at the various centers. A great share of the Director's work time is spent in overseeing clinical work and supervision preparing for events and outreach programming as well as continuously reviewing and developing policies and procedures for meeting the international standards of college counseling services and health clinics as well as towards developing appropriate measures to evaluate the delivery outcomes.

The Responsibilities

Under the supervision of the Assistant Provost of Student Affairs, the Director is responsible for the Student Counseling Center & Health Clinics and Wellness Services in Abu Dhabi and Dubai campuses:

• Develops and updates job descriptions, assigns staff duties and responsibilities, and ensures that proper professional development opportunities are in place.
• Oversees the provision of empirically valid and culturally sensitive psychological and counseling services while maintaining confidentiality and high professional standards.
• Liaises with colleges/campus units and student groups to assess the mental health needs of students and develops the services and programs to meet such needs.
• Develops research initiatives to assess student mental health needs and relevant interventions.
• Ensures all staff adhere to ethical and professional standards that emphasize trust, respect, confidentiality, competence, and the welfare of students.
• Identifies professional development needs of clinical and administrative staff and identifies resources to meet the needs.
• Liaises with senior management, academic affairs, and student affairs staff to develop strategies to meet emerging student needs.
• Manages the crisis response system.
• Identifies referrals and relevant resources in the community.
• Strictly adheres to the professional code of ethics set by HAAD and the University.
• Coordinates with other departments/services of Student Affairs, the University at large, and external partners.
• Supervises the clinical and administrative work of the Student Counseling Center staff and counselors & the running of Health Clinics and Wellness Services in both campuses.
• Supports the strategic development of the counseling services & Health Clinics and Wellness Services and ensures future growth in line with best practices and the mission and vision of the University.
• Provides clinical supervision to counselors in keeping with the best practices of the profession and to ensure provision of the highest quality clinical services to students.
• Ensures the availability and provision of Medical services at high professional standards.
• Supervises and oversees the running of student counseling centers and the work of the Doctors and Nurses of the Health Clinics and the Wellness officers across Dubai and Abu Dhabi campuses.
• Evaluates, identifies, and executes the Student Counseling Center & the Health Clinics and Wellness Services Key Performance Indicators (KPIs) and strategic objectives in collaboration with the university management and other relevant units.
• Manages and provides direction for the administration of the counseling services & the Health and Wellness services including but not limited to budgeting, staffing, record keeping, policy issues, and others as needed in accordance with Zayed University's policies and procedures on both campuses.
• Develops strategies and policies to promote empirically valid counseling services and best practices for Zayed University students.
• Ensures counseling services provide an atmosphere of trust, confidentiality, and respect to encourage students, parents, faculty, and staff of the University to seek consultation and/or referrals related to students' psychological counseling and other mental health needs.
• Supervises an ongoing outreach program to promote counseling and psychological & Health and Wellness services available to students.
• Develops quality assurance practices to provide evidence of positive outcomes for counseling and outreach services.
• Supervises Student Counseling Center & Health and Wellness staff to ensure proper delivery of all services.
• Oversees the development and operation of a confidential counseling records system.
• Oversees the supervision of counseling, social work, and outreach services.
• Oversees programming to enhance the psychological & health, medical, and wellbeing of students and to maximize students' use of counseling & health clinics and Wellness Services on campus.
• Adopts best practices in the health management & counseling field with the aim of continuous development.
• Ensures the adoption of culturally sensitive counseling and interventions.

The Requirements

Must possess a Ph.D. degree in Counseling Psychology or closely related fields (i.e. clinical school counseling, school psychology) from an accredited institution and 15 years of relevant experience or an equivalent combination of education, skill, or experience.

Relevant licensure or ability to acquire a license in the UAE.

Other essential requirements:

Fluency in Arabic & English preferred.

Awareness and knowledge of UAE culture.

Sensitivity and awareness of college student issues.

Professional organizational membership and engagement in the profession.

Desired or preferred requirements:

Experience working in the higher education environment.

Knowledge of Educational testing and assessment.

Has a license or ability to acquire a license to practice and supervise.

The Benefits

The University's benefits package is highly attractive with competitive salaries free of tax in the U.A.E., cash housing allowance, a one-time furniture allowance, annual vacation, airline tickets for the employee and immediate family, educational subsidies for children, and healthcare provided to the employee and sponsored family members.

While we appreciate all applications, you will be contacted only if you are selected for an interview.

For any inquiries or issues please contact

Required Experience:

Director

The Opportunity

The Director reports to the Assistant Provost of Student Affairs and provides strategic direction and leadership for the Student Counseling Center, as well as the Health Clinics and Wellness Services, in Abu Dhabi and Dubai campuses.

The incumbent manages the daily operations of the Student Counseling centers as well as the Health and Wellness Clinics and provides guidance and leadership to the staff at the various centers. A great share of the Director's work time is spent in overseeing clinical work and supervision, preparing for events and outreach programming, as well as continuously reviewing and developing policies and procedures for meeting the international standards of college counseling services and health clinics as well as towards developing appropriates measures to evaluate the delivery outcomes.

The Responsibilities

Under the supervision of theAssistant Provost of Student Affairs, the Director is responsible for Student Counseling Center & Health Clinics and Wellness Services, in Abu Dhabi and Dubai campuses:

• Develops and updates job descriptions, assigns staff duties and responsibilities, and ensures that proper professional development opportunities are in place.
• Oversees the provision of empirically-valid and culturally-sensitive psychological and counseling services while maintaining confidentiality and high professional standards.
• Liaises with colleges/campus units and student groups to assess the mental health needs of students and develops the services and programs to meet such needs.
• Develops research initiatives to assess student mental health needs and relevant interventions.
• Ensures all staff adhere to ethical and professional standards that emphasize trust, respect, confidentiality, competence, and the welfare of students.
• Identifies professional development needs of clinical and administrative staff and identifies resources to meet the needs.
• Liaises with senior management, academic affairs and student affairs staff to develop strategies to meet emerging student needs.
• Manages the crisis response system.
• Identifies referrals and relevant resources in the community.
• Strictly adheres to professional code of ethics set by HAAD and the University.
• Coordinates with other departments/services of Student Affairs, the University at large, and external partners.
• Supervises the clinical and administrative work of the Student Counseling Center staff and counselors & the running of Health Clinics and Wellness Services in both campuses.
• Supports the strategic development of the counseling services & Health Clinics and Wellness Services and ensures future growth in line with best practices and the mission and vision of the University.
• Provides clinical supervision to counselors, in keeping with the best practices of the profession, and to ensure provision of highest quality clinical services to students.
• Ensures the availability and provision of Medical services at high professional standards.
• Supervises and oversees the running of student counseling centers and the work of the Doctors and Nurses of the Health Clinics and the Wellness officers across Dubai and Abu Dhabi campuses.
• Evaluates, identifies, and executes the Student Counseling Center & the Health Clinics and Wellness Services Key Performance Indicators (KPI's) and strategic objectives in collaboration with the university management and other relevant units.
• Manages and provides direction for the administration of the counseling services & the Health and Wellness services, including but not limited to budgeting, staffing, record keeping, policy issues, and others, as needed, in accordance with Zayed University's policies and procedures on both campuses.
• Develops strategies and policies to promote empirically-valid counseling services and best practices for Zayed University students.
• Ensures counseling services provides an atmosphere of trust, confidentiality, and respect to encourage students, parents, faculty and staff of the University to seek consultation and/or referrals related to student's psychological, counseling, and other mental health needs.
• Supervises an ongoing outreach program to promote counseling and psychological & Health and Wellness services available to students.
• Develops quality assurance practices to provide evidence of positive outcomes for counseling and outreach services.
• Supervises Student Counseling Center & Health and Wellness staff to ensure proper delivery of all services.
• Oversees the development and operation of a confidential counseling records system.
• Oversees the supervision of counseling, social work and outreach services.
• Oversees programming to enhance the psychological & health medical and wellbeing of students and to maximize students' use of counseling & health clinics and Wellness Services on campus.
• Adopts best practices in the health management & counseling field with the aim of continuous development.
• Ensures the adoption of culturally sensitive counseling and interventions.

The Requirements

Must possess a master's degree in Counseling Psychology or closely related fields (i.e., clinical, school counseling, school psychology) from an accredited institution and 15 years of relevant experience or an equivalent combination of education, skill, or experience.

Relevant license or ability to acquire a license in the UAE.

Other essential requirements:

Fluency in Arabic & English preferred.

Awareness and knowledge of UAE culture.

Sensitivity and awareness of college student issues.

Professional organizational membership and engagement in the profession.

Desired or preferred requirements:

Experience working in the higher education environment.

Knowledge of Educational testing and assessment.

Has license or ability to acquire license to practice and supervise

The Benefits

The University's benefits package is highly attractive, with competitive salaries free of tax in the U.A.E., cash housing, annual vacation airline tickets for the employee and immediate family, educational subsidies for children and healthcare is provided to the employee and sponsored family members.

To Apply

In addition to completing the online application form, attach a cover letter, a current CV, and three professional references' names and contact details.

While we appreciate all applications, you will be contacted only if selected for an interview.

For any further inquiries, please

The Opportunity

The Director reports to the Assistant Provost of Student Affairs and provides strategic direction and leadership for the Student Counseling Center, as well as the Health Clinics and Wellness Services, in Abu Dhabi and Dubai campuses.

The incumbent manages the daily operations of the Student Counseling centers as well as the Health and Wellness Clinics and provides guidance and leadership to the staff at the various centers. A great share of the Director’s work time is spent in overseeing clinical work and supervision, preparing for events and outreach programming, as well as continuously reviewing and developing policies and procedures for meeting the international standards of college counseling services and health clinics as well as towards developing appropriates measures to evaluate the delivery outcomes.

The Responsibilities

Under the supervision of theAssistant Provost of Student Affairs, the Director is responsible for Student Counseling Center & Health Clinics and Wellness Services, in Abu Dhabi and Dubai campuses:

• Develops and updates job descriptions, assigns staff duties and responsibilities, and ensures that proper professional development opportunities are in place.
• Oversees the provision of empirically-valid and culturally-sensitive psychological and counseling services while maintaining confidentiality and high professional standards.
• Liaises with colleges/campus units and student groups to assess the mental health needs of students and develops the services and programs to meet such needs.
• Develops research initiatives to assess student mental health needs and relevant interventions.
• Ensures all staff adhere to ethical and professional standards that emphasize trust, respect, confidentiality, competence, and the welfare of students.
• Identifies professional development needs of clinical and administrative staff and identifies resources to meet the needs.
• Liaises with senior management, academic affairs and student affairs staff to develop strategies to meet emerging student needs.
• Manages the crisis response system.
• Identifies referrals and relevant resources in the community.
• Strictly adheres to professional code of ethics set by HAAD and the University.
• Coordinates with other departments/services of Student Affairs, the University at large, and external partners.
• Supervises the clinical and administrative work of the Student Counseling Center staff and counselors & the running of Health Clinics and Wellness Services in both campuses.
• Supports the strategic development of the counseling services & Health Clinics and Wellness Services and ensures future growth in line with best practices and the mission and vision of the University.
• Provides clinical supervision to counselors, in keeping with the best practices of the profession, and to ensure provision of highest quality clinical services to students.
• Ensures the availability and provision of Medical services at high professional standards.
• Supervises and oversees the running of student counseling centers and the work of the Doctors and Nurses of the Health Clinics and the Wellness officers across Dubai and Abu Dhabi campuses.
• Evaluates, identifies, and executes the Student Counseling Center & the Health Clinics and Wellness Services Key Performance Indicators (KPI’s) and strategic objectives in collaboration with the university management and other relevant units.
• Manages and provides direction for the administration of the counseling services & the Health and Wellness services, including but not limited to budgeting, staffing, record keeping, policy issues, and others, as needed, in accordance with Zayed University’s policies and procedures on both campuses.
• Develops strategies and policies to promote empirically-valid counseling services and best practices for Zayed University students.
• Ensures counseling services provides an atmosphere of trust, confidentiality, and respect to encourage students, parents, faculty and staff of the University to seek consultation and/or referrals related to student’s psychological, counseling, and other mental health needs.
• Supervises an ongoing outreach program to promote counseling and psychological & Health and Wellness services available to students.
• Develops quality assurance practices to provide evidence of positive outcomes for counseling and outreach services.
• Supervises Student Counseling Center & Health and Wellness staff to ensure proper delivery of all services.
• Oversees the development and operation of a confidential counseling records system.
• Oversees the supervision of counseling, social work and outreach services.
• Oversees programming to enhance the psychological & health medical and wellbeing of students and to maximize students’ use of counseling & health clinics and Wellness Services on campus.
• Adopts best practices in the health management & counseling field with the aim of continuous development.
• Ensures the adoption of culturally sensitive counseling and interventions.

The Requirements

Must possess a master’s degree in Counseling Psychology or closely related fields (i.e., clinical, school counseling, school psychology) from an accredited institution and 15 years of relevant experience or an equivalent combination of education, skill, or experience.

Relevant license or ability to acquire a license in the UAE.

Other essential requirements:

Fluency in Arabic & English preferred.

Awareness and knowledge of UAE culture.

Sensitivity and awareness of college student issues.

Professional organizational membership and engagement in the profession.

Desired or preferred requirements:

Experience working in the higher education environment.

Knowledge of Educational testing and assessment.

Has license or ability to acquire license to practice and supervise

The Benefits

The University’s benefits package is highly attractive, with competitive salaries free of tax in the U.A.E., cash housing, annual vacation airline tickets for the employee and immediate family, educational subsidies for children and healthcare is provided to the employee and sponsored family members.

To Apply

In addition to completing the online application form, attach a cover letter, a current CV, and three professional references' names and contact details.
While we appreciate all applications, you will be contacted only if selected for an interview.

For any further inquiries, please

Job Title: Center Operations Manager

We are looking for an experienced and skilled Center Operations Manager to join our team. As a key member of our operations team, you will be responsible for the day-to-day running and management of our center.

The ideal candidate will have a strong background in customer service and contact center operations, with experience in managing teams and driving business results.

Key Responsibilities:

• Manage the daily running of the center, including sourcing equipment and effective resource planning.
• Carry out needs assessments, performance reviews, and cost/benefit analyses.
• Set and meet performance targets for speed, efficiency, sales, and quality.
• Ensure all relevant communications, records, and data are updated and recorded.
• Advise clients on products and services available.
• Liaise with supervisors, team leaders, operatives, and third parties to gather information and resolve issues.
• Prepare required reports weekly, monthly, quarterly, and yearly.
• Maintain up-to-date knowledge of industry developments and involvement in networks.
• Monitor random calls to improve quality, minimize errors, and track operative performance.
• Coordinate staff recruitment and liaise with Recruitment Officer.
• Review the performance of staff, conduct regular individual coaching sessions, identifying training needs and planning training sessions.
• Generate Vocalcomm reports for the purpose of call center performance analysis and operational service delivery improvement.
• Handle the most complex customer complaints or inquiries.
• Organize staffing, including shift patterns and the number of staff required to meet demand.
• Coach, motivate, and retain staff and coordinate bonus, reward, and incentive schemes.
• Forecast and analyze data against budget figures on a weekly and/or monthly basis.

Requirements:

• Graduate of any four-year course.
• 3-5 years' experience working in customer-service industry.
• 2-3 years Contact Center supervisory work experience.
• Knowledgeable in Microsoft Office applications.
• Highly adaptable to changes.
• Ability to generate Vocalcomm system reports and maximize system usage.
• Ability to assess and assign WeCare System customer concerns according to complexity and urgency.
• Advanced problem-solving and decision-making skills.
• Excellent customer service and customer management skills.

We are seeking a highly skilled and experienced Center Operations Director to lead our team in delivering exceptional results.

• The successful candidate will oversee the daily operations of the center, ensuring smooth and efficient functioning. They will manage academic and administrative staff, including recruitment, training, scheduling, and performance evaluation.
• The ideal candidate will develop and implement marketing strategies targeting both B2C and B2B segments to drive enrollment, retention, and brand awareness.
• They will monitor business performance, including profit and loss budgeting, resource allocation, and cost optimization, while ensuring compliance with regulatory requirements.
• The Center Operations Director will enhance the student experience through high-quality programs, services, and engagement initiatives.
• They will coordinate with academic teams to support curriculum delivery, teaching excellence, and educational quality.
• The director will implement operational improvements, policies, and procedures to optimize efficiency and effectiveness.
• Serving as the primary point of contact for external stakeholders, they will ensure seamless communication and collaboration.
• The successful candidate will identify and pursue business development opportunities, including corporate partnerships, school collaborations, and community engagement initiatives.
• They will analyze performance metrics, customer feedback, and market trends to inform data-driven decision-making.
• Fostering a culture of continuous improvement, innovation, and accountability, the director will lead initiatives to improve student and client acquisition, retention, and satisfaction.

• Bachelor's degree in Business Administration, Education, Management, or a related field; Master's preferred.
• Minimum 5 years of experience in operations management, preferably in education, training, or a service-based business.
• Experience in recruitment, marketing, business development, and financial management is essential.
• Strong leadership, organizational, and problem-solving skills are required.
• Excellent communication skills, with the ability to engage students, parents, staff, and external stakeholders.
• Proficiency in MS Office and educational management software is necessary.

• Competitive salary and performance-based incentives.
• Opportunities for professional development and growth.
• A supportive and collaborative work environment.