1 106 Director Of Client Services jobs in the United Arab Emirates

We are seeking a skilled professional to fill the role of Client Services Director , responsible for managing client relationships and driving business growth.

1. Foster strong, trust-based relationships with clients to deliver exceptional customer service and drive loyalty.
2. Develop and implement tailored solutions to meet clients' unique needs and objectives.
3. Oversee client accounts, ensuring timely delivery of projects and services that meet or exceed expectations.

1. Possess excellent communication and interpersonal skills to effectively interact with clients and internal stakeholders.
2. Demonstrate strong project management abilities, including budgeting, scheduling, and resource allocation.

This is an excellent opportunity for a motivated and results-driven professional to join our team and contribute to the success of our clients.

Global provider of professional development and financial training, specializing in programs for finance professionals, including CFA, FRM, and regulatory qualifications. It offers in-person and online courses tailored to professionals and institutions in banking, asset management, and financial services.

• Engage with clients and prospects to understand their learning needs and translate them into solutions that meet those needs.
• Position the company (and wider Group) by acting as a thought leader in Learning and financial markets.
• Manage your portfolio of clients through strategic analysis, relationship building, and winning new business.
• Understand the financial markets, products, and operating environment that our clients work in, to enable you to support the design of learning and development solutions that add value to our clients.
• Convert opportunities into booked business through sales excellence; leverage internal resources to write and develop best-in-class proposals; pitch persuasively.
• Manage data and information closely and accurately, using our Salesforce system to record and track account developments.
• Produce regular revenue forecasts based on your pipeline.
• Effectively hand over programs to the relevant operational teams for delivery and management, while retaining commercial oversight and maintaining client relationships.

A successful 'Client Relationship Manager' should have:

• High level of professionalism, integrity, and quality in all aspects of the role.
• Articulate and excellent communication skills.
• Ability to create and position company's solutions through in-person meetings and marketing materials.
• A strong background in sales/relationship management, ideally within the financial services education sector.
• A proven track record in developing new business.
• Demonstrate a history of working towards and achieving revenue targets.
• Ability to understand client strategy to determine appropriate solutions.
• Excellent communication skills and a consultative selling approach.

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Requisition ID: 48121

Business Unit: Fitch Learning

Category: Customer Success

Location:

Dubai, Dubai, AE

Date Posted: May 22, 2025

Fitch Learning is currently seeking a Client Relationship Manager based in our Dubai office.

Fitch Learning is a leader in financial services training. With unrivaled breadth and depth, the company delivers learning solutions for apprentices, graduates, and those with 10+ years' experience in Financial Services. Our offerings include expert faculty, e-learning, coaching, and blended assessments, improving individual and collective business performance. Fitch Learning is a Fitch Solutions company.

Working at Fitch Learning provides the opportunity to be part of a global leader in financial education, committed to delivering cutting-edge training solutions. You'll collaborate with a team of experts dedicated to empowering professionals with the skills and knowledge needed to excel in the finance industry. By joining us, you'll be at the forefront of innovation in professional education, contributing to impactful learning experiences that drive career advancement and industry success.

The purpose of this role is to manage a defined portfolio of strategic B2B client accounts across the Middle East and grow these through developing strong relationships with client contacts across the organisation. In addition, to seek out new business development opportunities with new logo clients. You will work with our clients to understand their needs and, working with our trainer faculty and product specialists, design programs and learning solutions to address their needs. In doing so, you will achieve/exceed an agreed revenue target.

What We Offer:

• Great opportunity to join a high performing team
• Fast-paced, dynamic environment with considerable financial backing and stability and a breadth of learning products and solutions
• A collaborative team environment with great support from colleagues across the global offices
• A place where you can really make a difference and progress in your career

How You'll Make an Impact:

• Engage with clients and prospects to understand their learning needs and translate into solutions that meet those needs
• Position Fitch Learning (and wider Fitch Group) by acting as a thought leader in Learning and financial markets
• Manage your portfolio of clients through strategic analysis, relationship building and winning new business
• Understand the financial markets, products and operating environment that our clients work in, to enable you to support the design of learning and development solutions that add value to our clients
• Convert opportunities into booked business through sales excellence; leverage off our internal resources to write and develop best in class proposals; pitch persuasively
• Manage data and information closely and accurately, by using our Salesforce system to record and track your account developments
• Produce regular revenue forecasts that are built from your pipeline
• Effectively hand over programs to the relevant operational teams to deliver and manage, whilst retaining commercial oversight and client relationship

You May be a Good Fit if:

• High level of professionalism, integrity and quality in all aspects of the role
• Articulate and excellent communication skills
• Ability to create and position Fitch Learnings solutions through in-person meetings and marketing materials
• A strong background in sales/relationship management, ideally within the financial services education sector
• Demonstrate a history of working to, and achieving revenue targets
• Ability to understand client strategy to determine appropriate solutions
• Excellent communication skills and a consultative selling approach

Why Choose Fitch:

• Hybrid Work Environment: 2 to 3 days a week in office required based on your line of business and location
• A Culture of Learning & Mobility: Dedicated trainings, leadership development and mentorship programs designed to ensure that your time at Fitch will be a continuous learning opportunity
• Investing in Your Future: Retirement planning and tuition reimbursement programs that empower you to achieve your short and long-term goals
• Promoting Health & Wellbeing: Comprehensive healthcare offerings that enable physical, mental, financial, social, and occupational wellbeing
• Supportive Parenting Policies: Family-friendly policies, including a generous global parental leave plan, designed to help you balance career and family life effectively
• Inclusive Work Environment: A collaborative workplacewhere all voices are valued, withEmployee Resource Groups that unite and empower our colleagues around the globe
• Dedication to Giving Back: Paid volunteer days, matched funding for donations and ample opportunities to volunteer in your community

Fitch is committed to providing global securities markets with objective, timely, independent and forward-looking credit opinions. To protect Fitch's credibility and reputation, our employees must take every precaution to avoid conflicts of interest or any appearance of a conflict of interest.Should you be successful in the recruitment process at Fitch Ratings you will be asked to declare any securities holdings and other potential conflicts prior to commencing employment. If you, or your immediate family, have any holdings that may conflict with your work responsibilities, you may be asked to divest yourself of them before beginning work.

Fitch is proud to be an Equal Opportunity and Affirmative Action Employer. We evaluate qualified applicants without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, disability, protected veteran status, and other statuses protected by law.

Fitch Learning is currently seeking a Client Relationship Manager based in our Dubai office.

Fitch Learning is a leader in financial services training. With unrivaled breadth and depth, the company delivers learning solutions for apprentices, graduates, and those with 10+ years' experience in Financial Services. Our offerings include expert faculty, e-learning, coaching, and blended assessments, improving individual and collective business performance. Fitch Learning is a Fitch Solutions company.

Working at Fitch Learning provides the opportunity to be part of a global leader in financial education, committed to delivering cutting-edge training solutions. You'll collaborate with a team of experts dedicated to empowering professionals with the skills and knowledge needed to excel in the finance industry. By joining us, you'll be at the forefront of innovation in professional education, contributing to impactful learning experiences that drive career advancement and industry success.

The purpose of this role is to manage a defined portfolio of strategic B2B client accounts across the Middle East and grow these through developing strong relationships with client contacts across the organisation. In addition, to seek out new business development opportunities with new logo clients. You will work with our clients to understand their needs and, working with our trainer faculty and product specialists, design programs and learning solutions to address their needs. In doing so, you will achieve / exceed an agreed revenue target.

What We Offer :

• Great opportunity to join a high performing team
• Fast-paced, dynamic environment with considerable financial backing and stability and a breadth of learning products and solutions
• A collaborative team environment with great support from colleagues across the global offices
• A place where you can really make a difference and progress in your career

How You'll Make an Impact :

• Engage with clients and prospects to understand their learning needs and translate into solutions that meet those needs
• Position Fitch Learning (and wider Fitch Group) by acting as a thought leader in Learning and financial markets
• Manage your portfolio of clients through strategic analysis, relationship building and winning new business
• Understand the financial markets, products and operating environment that our clients work in, to enable you to support the design of learning and development solutions that add value to our clients
• Convert opportunities into booked business through sales excellence; leverage off our internal resources to write and develop best in class proposals; pitch persuasively
• Manage data and information closely and accurately, by using our Salesforce system to record and track your account developments
• Produce regular revenue forecasts that are built from your pipeline
• Effectively hand over programs to the relevant operational teams to deliver and manage, whilst retaining commercial oversight and client relationship

You May be a Good Fit if :

• High level of professionalism, integrity and quality in all aspects of the role
• Articulate and excellent communication skills
• Ability to create and position Fitch Learnings solutions through in-person meetings and marketing materials
• A strong background in sales / relationship management, ideally within the financial services education sector
• Demonstrate a history of working to, and achieving revenue targets
• Ability to understand client strategy to determine appropriate solutions
• Excellent communication skills and a consultative selling approach

Why Choose Fitch :

• Hybrid Work Environment : 2 to 3 days a week in office required based on your line of business and location
• A Culture of Learning & Mobility : Dedicated trainings, leadership development and mentorship programs designed to ensure that your time at Fitch will be a continuous learning opportunity
• Investing in Your Future : Retirement planning and tuition reimbursement programs that empower you to achieve your short and long-term goals
• Promoting Health & Wellbeing : Comprehensive healthcare offerings that enable physical, mental, financial, social, and occupational wellbeing
• Supportive Parenting Policies : Family-friendly policies, including a generous global parental leave plan, designed to help you balance career and family life effectively
• Inclusive Work Environment : A collaborative workplacewhere all voices are valued, withEmployee Resource Groups that unite and empower our colleagues around the globe
• Dedication to Giving Back : Paid volunteer days, matched funding for donations and ample opportunities to volunteer in your community

Fitch is committed to providing global securities markets with objective, timely, independent and forward-looking credit opinions. To protect Fitch's credibility and reputation, our employees must take every precaution to avoid conflicts of interest or any appearance of a conflict of interest.Should you be successful in the recruitment process at Fitch Ratings you will be asked to declare any securities holdings and other potential conflicts prior to commencing employment. If you, or your immediate family, have any holdings that may conflict with your work responsibilities, you may be asked to divest yourself of them before beginning work.

Fitch is proud to be an Equal Opportunity and Affirmative Action Employer. We evaluate qualified applicants without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, disability, protected veteran status, and other statuses protected by law.

This role involves working on employee engagement and internal communications initiatives for a key client. We are in relentless pursuit of an equitable and inspiring workplace that reflects and represents the world we live in.

1. Collaborate with clients to achieve business objectives with measurable results.
2. Provide strategic vision and continuous improvement to advance relationships with key clients.
3. Draft key content to support all internal communications initiatives.
4. Identify best practice employee engagement initiatives and share intelligence to support client objectives.
5. Support talent development through learning, mentoring, and career pathing.
6. Contribute to business development for client work.

We value diversity, equity, inclusion, and belonging (DEIB). If your experience doesn't perfectly align with every qualification, we encourage you to apply anyway.

Our bank is a dynamic organization where you will have the opportunity to grow and develop your skills. We are looking for an experienced Relationship Manager- Employee Banking to join our team.

• To succeed in this role, you will need to be able to build strong relationships with clients, identify their needs and provide solutions that meet those needs.
• You will also be responsible for managing client interactions, from initial contact to ongoing relationship management.
• In addition, you will work closely with other teams within the bank to ensure that our clients receive a seamless service.

Skills and Qualifications:

• Proven experience in relationship management, preferably in the banking sector.
• Strong communication and interpersonal skills, with the ability to build rapport with clients at all levels.
• A bachelor's degree in a relevant field, with a master's degree preferred.

Benefits:

• The opportunity to work in a dynamic and growing organization.
• Competitive salary and benefits package.
• Ongoing training and development opportunities.

What You Will Do:

1. Build and maintain strong relationships with clients.
2. Identify client needs and provide solutions that meet those needs.
3. Manage client interactions, from initial contact to ongoing relationship management.
4. Work closely with other teams within the bank to ensure that our clients receive a seamless service.

The primary responsibility of this role is to cultivate and maintain strong, mutually beneficial relationships with clients.

• We are seeking a seasoned professional in account management to join our team in Dubai.

In this position, you will be accountable for identifying opportunities to upsell additional services to clients, collaborating with internal teams to execute marketing campaigns effectively, and monitoring project performance to provide regular updates and insights to clients.

To excel in this role, you will need 2–4 years of hands-on experience in account management, preferably in a digital marketing agency, and a deep understanding of digital marketing strategies and tactics.

• Key Requirements:
• Excellent client communication and interpersonal skills.
• Ability to analyze data and provide actionable insights to clients.
• Superior organizational and time management skills.
• Results-driven and able to work in a collaborative team environment.

This role offers the opportunity to work remotely and requires you to submit your CV, portfolio, client plan or strategy sample.

Digital Marketing Strategies – 2–4 years of experience in developing and implementing effective digital marketing strategies.

Account Management – Proven track record of building and maintaining strong relationships with clients.

Collaboration – Ability to work effectively with internal teams to execute marketing campaigns.

Communication – Excellent written and verbal communication skills.

Data Analysis – Ability to analyze data and provide actionable insights to clients.

This role offers a range of benefits, including the opportunity to work remotely and submit your CV, portfolio, client plan or strategy sample.

This role is ideal for those who are looking for a challenging and rewarding career in digital marketing.

Job Description: Client Relationship Manager - (Fluent in Arabic)

Position Overview:
USEO is seeking a highly motivated and skilled Arabic Client Relationship Manager to join our digital marketing agency. As a Client Relationship Manager, you will be responsible for building and maintaining strong relationships with our clients, ensuring their satisfaction, and driving business growth. You will serve as the primary point of contact for clients, understanding their goals and objectives, and coordinating efforts across various teams within the agency.

Responsibilities:

• Build and nurture strong relationships with clients, serving as their trusted advisor and primary point of contact within the agency.
• Understand clients' business goals, marketing objectives, and target audience to develop effective digital marketing strategies.
• Collaborate with internal teams, including account managers, creative teams, and digital specialists, to ensure the successful execution of client campaigns and projects.
• Proactively identify opportunities to upsell or cross-sell agency services to existing clients, contributing to revenue growth.
• Regularly communicate with clients to provide project updates, performance reports, and strategic recommendations.
• Monitor client satisfaction levels, promptly addressing any issues or concerns to maintain a high level of customer satisfaction.
• Stay up-to-date with industry trends, digital marketing best practices, and emerging technologies to provide valuable insights and recommendations to clients.

Skills and Experience:

• Proven experience as a Client Relationship Manager or similar role within a digital marketing agency.
• Strong understanding of digital marketing principles, strategies, and tactics.
• Excellent interpersonal and communication skills, both written and verbal.
• Ability to build rapport and establish trust with clients.
• Strong problem-solving and decision-making abilities.
• Exceptional organizational and time management skills, with the ability to handle multiple clients and projects simultaneously.
• Proficiency in using CRM software and project management tools.
• Results-oriented mindset with a focus on delivering measurable outcomes for clients.
• Ability to thrive in a fast-paced and collaborative team environment.

Qualifications:

• Degree in Marketing, Advertising, Business, or a related field (or equivalent work experience). Master's degree is a plus.
• Experience in managing large-scale digital marketing campaigns and budgets.
• Knowledge of various digital marketing channels, such as SEO, SEM, social media, email marketing, and content marketing.
• Familiarity with marketing analytics tools to track and analyze campaign performance.
• Google Ads certifications and other relevant advertising certifications are a strong advantage.
• Knowledge of SEO, content marketing, and broader digital marketing channels is beneficial.

We are looking for a female Client Relations Manager who establishes, develops, and nurtures lasting relationships with customers . The Client Relations Manager focuses on maintaining relationships with existing clients and building relationships with new ones.

The Client Relations Manager job also includes sales strategies to generate revenue. Client Relations Managers act as the primary point of contact for customer concerns, and they liaise with various internal teams to ensure client satisfaction.

Prior experience in client handling and retention is a must, and candidates with knowledge of marketing strategies will have an advantage.

The ideal candidate for this job role needs to be Western educated. This job role will be based in Dubai, and a valid UAE driving license is a must.