1 412 Director Of Client Services jobs in the United Arab Emirates

Education

Education Level

Education Details

Req

Pref

And/Or

Bachelor's Degree in Arts/Sciences (BA/BS)

Related Field

X

A combination of education, training and experience may be considered in lieu of a degree.

Work Experience

Experience

Req

Pref

A minimum of 3 years' progressive experience in a related field

X

Other Work Experience

Project Management

Programme Management

IT Services sales

IT Services delivery

Knowledge, Skills, and Abilities

Local Skills and Competencies

• Strong oral and written communication skills with the ability to influence;

• Numerate with business modelling skills;

• Professional and disciplined approach;

• Confident in internal and external interactions

• Strong organisational and prioritisation skills;

• Ability to manage demands appropriately;

• Collaborative in approach

• Demonstrates creativity in problem solving;

• Understands the implications of decisions and actions on overall business profitability;

• Confident and articulate – able to build relationships at all levels.

. Presentation skills

Requirements:

Job Information

Job Title:

GSP International - Client Services Director - UAE Region (BDXXX)

Organization

Business Unit:

BD

Job Summary

The role of the Client Services Director for the GSP International division within World Wide Technology is pivotal to the growth and the stability of our sales organisation. In this role you will work to own the delivery of agreed services to all clients within the UAE Region of GSP International delivering profitable and successful services into clients and tangible business outcomes

You will work in close and full alignment with the regional Client Account Directors and Sales Team members to excite and delight our clients in region and deliver agreed project and services scopes. The role will work closely with the Sales function and will report into the Sr Director of Operations, Services and Delivery and will be responsible for driving growth in our services to our GSP clients. This individual will also provide line management, leadership, and guidance to the Client Services Project Consultants as they execute their assigned engagements.

The Client Services Director :

• Leads and line manages a team of client services managers ensuring that new and existing business opportunities generate growth (Eg. Supply Chain Services, Strategic Resourcing, Client Service Opportunities).
• Understands and oversees large scale Services engagements with our customers in the region
• Develops customer relationships and seeks to expand our services delivery within each customer
• Work in a sales overlay role with our existing Client Directors/Managers/Executives to scope new services projects to drive additional margin through Services in our largest accounts
• Assists with recruiting, interviewing, and hiring top industry talent to grow the organisation as required
• Manage Services Partners - build, maintain, and utilise subcontract relationships to level capacity fluctuations and ensure burst capability
• Ensure compliance with WWT's Delivery Methodology and processes
• Has accountability for building and creating better quality assurance, service design standards, and processes ready to drive higher quality and profitability across our client accounts for services delivered.
• Within the GSP International pre and post-sales organisation, maintains and own end-to-end accountability for services in region
• Provide a single point of escalation to drive service improvements, with clients, partners, and internal stakeholder communities.
• Drive behaviors within colleagues to ensure they feel valued in their roles and clearly understand how they contribute to the business.
• Utilising the wider organisation, drive alignment and standardisation of service practice and delivery across the GSP International organisation.
• Optimise and influence the team's ability to deliver growth and benefits back into the business via programs, projects, and wider service initiatives.

This job description describes the general nature and level of work required by the position. It is not intended to be an all-inclusive list of qualifications, skills, duties, responsibilities or working conditions of the job. The job description is subject to change with or without notice, and Management reserves the right to add, modify or remove any qualification or duty. Nothing in this job description changes the existing at-will employment relationship between the Company and the employee occupying the position.

Job Responsibilities

Manages client relationships and expectations

Line manages Client Services Managers, ensuring development and progression and wellbeing

Backfills and recruits talent into the services organisation as required to meet the demand funnel

Challenges current 'ways of working' innovates and continually seeks improvements

Participates in relevant executive and regional sales QBR's, EBC's and Account Planning sessions as required to understand needs of clients

Creates best practices and associated content and present concepts to peers in team meetings

Fosters team collaboration by posting and sharing relevant content in email and other team collaboration tools

Works closely with Sales Team to understand upcoming demand in the pipe and assists in selling services into clients and delivers them, once sold either via partners or WWT in house capability (hybrid model)

.

Oversees the success of strategic resourcing engagements

Education
Education Level

Education Details

Req

Pref

And/Or

Bachelor's Degree in Arts/Sciences (BA/BS)

Related Field

X

A combination of education, training and experience may be considered in lieu of a degree.

Experience
Work Experience
Req

Pref

A minimum of 3 years' progressive experience in a related field

X

Other Work Experience
Project Management

Programme Management

IT Services sales

IT Services delivery

Knowledge, Skills, And Abilities
Local Skills and Competencies

• Strong oral and written communication skills with the ability to influence;
• Numerate with business modelling skills;
• Professional and disciplined approach;
• Confident in internal and external interactions
• Strong organisational and prioritisation skills;
• Ability to manage demands appropriately;
• Collaborative in approach
• Demonstrates creativity in problem solving;
• Understands the implications of decisions and actions on overall business profitability;
• Confident and articulate – able to build relationships at all levels.
• Presentation skills

Join to apply for the Client Services Director role at World Wide Technology Healthcare Solutions

Location: Abu Dhabi, Abu Dhabi Emirate, United Arab Emirates

• Bachelor's Degree in Arts/Sciences (BA/BS)
• A combination of education, training and experience may be considered in lieu of a degree.

• A minimum of 3 years' progressive experience in a related field
• Other Work Experience: Project Management; Programme Management; IT Services sales; IT Services delivery

• Strong oral and written communication skills with the ability to influence
• Numerate with business modelling skills
• Professional and disciplined approach
• Confident in internal and external interactions
• Strong organisational and prioritisation skills
• Ability to manage demands appropriately
• Collaborative in approach
• Demonstrates creativity in problem solving
• Understands the implications of decisions and actions on overall business profitability
• Confident and articulate – able to build relationships at all levels
• Presentation skills

• Mid-Senior level

• Full-time

• Business Development and Sales

• Hospitals and Health Care

Job Title: GSP International - Client Services Director - UAE Region (BDXXX)

Organization

Business Unit: BD

The role of the Client Services Director for the GSP International division within World Wide Technology is pivotal to the growth and the stability of our sales organisation. In this role you will work to own the delivery of agreed services to all clients within the UAE Region of GSP International delivering profitable and successful services into clients and tangible business outcomes. You will work in close and full alignment with the regional Client Account Directors and Sales Team members to excite and delight our clients in region and deliver agreed project and services scopes. The role will work closely with the Sales function and will report into the Sr Director of Operations, Services and Delivery and will be responsible for driving growth in our services to our GSP clients. This individual will also provide line management, leadership, and guidance to the Client Services Project Consultants as they execute their assigned engagements.

• Leads and line manages a team of client services managers ensuring that new and existing business opportunities generate growth (Eg. Supply Chain Services, Strategic Resourcing, Client Service Opportunities).
• Understands and oversees large scale Services engagements with our customers in the region
• Develops customer relationships and seeks to expand our services delivery within each customer
• Work in a sales overlay role with our existing Client Directors/Managers/Executives to scope new services projects to drive additional margin through Services in our largest accounts
• Assists with recruiting, interviewing, and hiring top industry talent to grow the organisation as required
• Manage Services Partners - build, maintain, and utilise subcontract relationships to level capacity fluctuations and ensure burst capability
• Ensure compliance with WWT's Delivery Methodology and processes
• Has accountability for building and creating better quality assurance, service design standards, and processes ready to drive higher quality and profitability across our client accounts for services delivered.
• Within the GSP International pre and post-sales organisation, maintains and own end-to-end accountability for services in region
• Provide a single point of escalation to drive service improvements, with clients, partners, and internal stakeholder communities.
• Drive behaviors within colleagues to ensure they feel valued in their roles and clearly understand how they contribute to the business.
• Utilising the wider organisation, drive alignment and standardisation of service practice and delivery across the GSP International organisation.
• Optimise and influence the team's ability to deliver growth and benefits back into the business via programs, projects, and wider service initiatives.

• Manages client relationships and expectations
• Line manages Client Services Managers, ensuring development and progression and wellbeing
• Backfills and recruits talent into the services organisation as required to meet the demand funnel
• Challenges current 'ways of working' innovates and continually seeks improvements
• Participates in relevant executive and regional sales QBR's, EBC's and Account Planning sessions as required to understand needs of clients
• Creates best practices and associated content and present concepts to peers in team meetings
• Fosters team collaboration by posting and sharing relevant content in email and other team collaboration tools
• Works closely with Sales Team to understand upcoming demand in the pipe and assists in selling services into clients and delivers them, once sold either via partners or WWT in house capability (hybrid model)
• Oversees the success of strategic resourcing engagements

Education Level

Bachelor's Degree in Arts/Sciences (BA/BS)

Related Field

A combination of education, training and experience may be considered in lieu of a degree.

A minimum of 3 years' progressive experience in a related field

Work Experience

Project Management

Programme Management

IT Services sales

IT Services delivery

Local Skills and Competencies

• Strong oral and written communication skills with the ability to influence;
• Numerate with business modelling skills;
• Professional and disciplined approach;
• Confident in internal and external interactions
• Strong organisational and prioritisation skills;
• Ability to manage demands appropriately;
• Collaborative in approach
• Demonstrates creativity in problem solving;
• Understands the implications of decisions and actions on overall business profitability;
• Confident and articulate - able to build relationships at all levels.
• Presentation skills

Global provider of professional development and financial training, specializing in programs for finance professionals, including CFA, FRM, and regulatory qualifications. It offers in-person and online courses tailored to professionals and institutions in banking, asset management, and financial services.

• Engage with clients and prospects to understand their learning needs and translate them into solutions that meet those needs.
• Position the company (and wider Group) by acting as a thought leader in Learning and financial markets.
• Manage your portfolio of clients through strategic analysis, relationship building, and winning new business.
• Understand the financial markets, products, and operating environment that our clients work in, to enable you to support the design of learning and development solutions that add value to our clients.
• Convert opportunities into booked business through sales excellence; leverage internal resources to write and develop best-in-class proposals; pitch persuasively.
• Manage data and information closely and accurately, using our Salesforce system to record and track account developments.
• Produce regular revenue forecasts based on your pipeline.
• Effectively hand over programs to the relevant operational teams for delivery and management, while retaining commercial oversight and maintaining client relationships.

A successful 'Client Relationship Manager' should have:

• High level of professionalism, integrity, and quality in all aspects of the role.
• Articulate and excellent communication skills.
• Ability to create and position company's solutions through in-person meetings and marketing materials.
• A strong background in sales/relationship management, ideally within the financial services education sector.
• A proven track record in developing new business.
• Demonstrate a history of working towards and achieving revenue targets.
• Ability to understand client strategy to determine appropriate solutions.
• Excellent communication skills and a consultative selling approach.

Location: Dubai
Employment Type: Full-Time

Enness is a market-leading brokerage specialising in high-value, complex, and cross-border finance solutions for high-net-worth (HNW) and ultra-high-net-worth (UHNW) clients. With a strong reputation and an extensive lender network, we deliver bespoke financing solutions across residential and commercial mortgages, private client lending, and corporate finance.

We are seeking a highly professional and proactive Client Relationship Manager (CRM) to join our team. This role is crucial in maintaining and strengthening relationships with our HNW and UHNW clients, introducers, and lenders, ensuring a seamless client experience from enquiry to deal completion.

The CRM will act as a key point of contact for clients, managing communications, coordinating transactions, and ensuring exceptional service levels. The ideal candidate will have experience in financial services, private banking, or luxury client management, with a strong ability to build trust and long-term relationships.

• Manage and nurture relationships with HNW/UHNW clients, ensuring an outstanding client experience.
• Act as the primary contact for client queries, providing regular updates on ongoing transactions.
• Work closely with brokers and lenders to ensure smooth execution of mortgage and debt deals.
• Proactively follow up with clients and introducers to generate repeat business and referrals.
• Ensure compliance with all regulatory requirements and internal processes.
• Monitor and report on client satisfaction, identifying areas for service improvement.
• Support business development efforts by engaging with potential new clients and introducers.

• Competitive salary and performance-based bonuses.
• A dynamic and fast-paced environment within a leading finance brokerage.
• Exposure to high-value transactions and international finance markets.
• Opportunities for career growth within a prestigious and growing business.

• Proven experience in a client relationship role within financial services, wealth management, private banking, or a related field.
• Exceptional communication and interpersonal skills, with the ability to engage with HNW/UHNW clients.
• Strong organisational skills, capable of managing multiple transactions and stakeholders.
• Understanding of mortgage and debt finance (preferred but not essential).
• Attention to detail, ensuring accuracy in client interactions and documentation.

If you are passionate about client relationships and thrive in a high-performance, client-focused environment, we would love to hear from you.

Contact us for a confidential discussion.

Key Responsibilities:

• Act as the primary point of contact for clients regarding service-related inquiries, complaints, and support requests.

• Ensure prompt, professional, and courteous responses to customer queries across various communication channels (in-person, phone, email, WhatsApp, etc.).

• Handle customer onboarding, property handovers, and documentation with professionalism and accuracy.

• Build and maintain long-term relationships with clients to ensure repeat business and referrals.

• Manage conflict resolution and client grievances efficiently while maintaining a positive brand image.

• Coordinate with internal departments (Sales, Leasing, Property Management, Accounts) to ensure seamless service delivery.

• Prepare regular reports on customer feedback, satisfaction levels, and areas for improvement.

• Conduct client follow-ups, feedback surveys, and proactive relationship-building initiatives.

• Maintain up-to-date knowledge of Dubai real estate laws, RERA regulations, market trends, and company policies.

• Participate in open houses, exhibitions, and networking events to represent the brand and engage with potential clients.

• Maintain a professional appearance and demeanor at all times, acting as a brand ambassador for the company.

Key Requirements:

• Gender: Male (due to specific client requirements)

• Experience: Minimum 5+ years in client/customer relations within the Dubai real estate market.

• Education: Bachelor's degree in Business Administration, Real Estate, Marketing, or related field.

• Languages: Excellent verbal and written communication skills in English (Arabic and other languages are a plus).

• Appearance: Highly presentable, well-groomed, with a professional demeanor.

• Tech Skills: Proficiency in Microsoft Office Suite (Excel, Word, Outlook); CRM systems (Salesforce, Property Finder CRM, or similar) is a plus.

Soft Skills:

• Strong interpersonal and communication skills

• High emotional intelligence

• Conflict resolution

• Customer-centric approach

• Multitasking and time management

• Patience and empathy

• Preferred Qualifications:

• Valid UAE driving license

• RERA certification (optional but advantageous)

• Familiarity with property management software and digital platforms

• Experience in luxury or high-end property segments

Job Type: Full-time

Required :

Asst PRO for licensing & visas

Must have previous experience of Client Relationship in trade Licencing & Visas applications

Salary: AED 3,500 - 4,000 all included

Visa: will provided

Location: UAQ

Languages: English & Arabic

Age: below 30

Job Type: Full-time

Pay: AED3, AED4,000.00 per month

Application Deadline: 08/12/2023