1 019 Director Of Customer Service jobs in the United Arab Emirates

The Contact Center Manager is responsible for directing, managing, planning, organizing, and implementing departmental goals, objectives, and strategies to achieve service excellence and customer satisfaction.

Key Objectives:

1. Efficiently manage call center operations
2. VOC & risk management
3. CQI Index achievement (KPIs monitoring & analysis)
4. Digital support management
5. KPIs management and control
6. Quality assurance (calls & written communication)
7. Agents training and certification

Position Responsibilities:

1. Develop and implement contact center strategies and technologies that optimize resource effectiveness and reliability.
2. Manage change within the contact center (inbound, outbound, and back office).
3. Ensure adherence to defined standard operating procedures in accordance with guidelines and directives.
4. Provide constructive feedback on service improvements, systems that reduce cycle time or costs, enhance customer satisfaction, or increase controls and reduce risks.
5. Stay current on available technologies and work processes that improve contact center performance, responsiveness, and efficiency.
6. Collaborate with the training and development manager to align training needs and enhance skill and team development.
7. Examine call volumes and staffing levels to ensure efficient call center operations.
8. Coordinate with senior technical managers and other managers to monitor budget requirements and compliance.
9. Prepare regular performance and progress reports relating to the scope of work.

Requirements:

1. At least 5-10 years of extensive experience in customer service operation and management.
2. Bachelor's degree in a related field.
3. Local/GCC experience is a prerequisite.
4. Strong networking skills with the local industry.
5. Results-driven, hands-on, dynamic individual with ability to work under pressure.
6. Excellent interpersonal, communication, and presentation skills, as well as strong negotiation skills.

Language Skills:

Fluency in Arabic is preferred. Ability to read, analyze, and interpret service/sales/financial reports, data, and studies. Ability to respond to common inquiries or complaints from customers, distributors, or members of the business community. Ability to effectively present information to top management, public groups, and/or clients.

• Analytical thinking
• Leadership skills
• Customer service
• Communication skills
• Problem-solving skills

Customer Service Team Leader

We are seeking an experienced and results-driven Customer Service Team Leader to lead our customer service team in delivering exceptional service to our clients.

Job Description

• To lead a team of customer service representatives in handling customer inquiries, resolving issues and improving customer satisfaction.
• To develop and implement effective strategies to improve customer service performance and achieve business objectives.
• To manage and maintain accurate records and reports on customer interactions and service level agreements.

This role requires a highly organized and motivated individual with excellent communication and leadership skills. The ideal candidate will have experience in managing teams, analyzing data and implementing process improvements.

Requirements

• Bachelor's degree in Business Administration or related field.
• Minimum 3 years of experience in customer service or call center management.
• Strong leadership and communication skills.
• Ability to analyze data and implement process improvements.
• Experience in managing budgets and financial performance.

Key Responsibilities

• Lead the customer service team to achieve business objectives.
• Develop and implement effective strategies to improve customer service performance.
• Manage and maintain accurate records and reports on customer interactions and service level agreements.
• Conduct regular training sessions to enhance product knowledge and service standards.
• Monitor sales performance and lead generation per staff.

Key Skills

• Excellent communication and leadership skills.
• Strong analytical and problem-solving skills.
• Ability to work under pressure and meet deadlines.
• Experience in using customer relationship management (CRM) software.
• Knowledge of quality management systems and customer satisfaction metrics.

About Us

We offer a dynamic and supportive work environment that encourages growth and development. Our team is passionate about delivering exceptional customer service and we are committed to making a positive impact on our clients' lives.

Benefits

• A competitive salary package.
• Opportunities for career advancement.
• A comprehensive benefits package including health insurance and retirement savings plan.
• A fun and dynamic work environment.

The role of a Contact Center Manager involves directing, managing, planning, organizing, and implementing departmental goals, objectives, and strategies to achieve exceptional service quality and customer satisfaction.

• Key Objectives:
• Efficiently manage call center operations
• Handle VOC & CS_Risk Center operations
• Monitor and analyze KPIs to achieve CQI Index targets
• Manage OSM – Online Support Management (Digital Service)
• CMI and SCSI Indexes management and control
• Quality Assurance (Calls & Written Communication)
• Agents Training and certification

Position Responsibilities:

1. Develop and implement contact center operations strategies and technologies that optimize resource utilization and cost-effectiveness.
2. Manage change within the contact center operations (Inbound, Outbound, and Back office).
3. Ensure adherence to defined standard operation procedures (SOPs) in accordance with industry guidelines and directives.
4. Provide constructive feedback on improving services, systems that reduce cycle time or costs, enhance customer satisfaction, or increase controls & reduce risks.
5. Stay current on available technologies and work processes that have potential to improve contact center performance, real-time responsiveness, and efficiency.
6. Work and coordinate with training and development teams to align training needs and enhance skill and team development.
7. Examine call volumes and staffing levels to ensure efficient call center operations.
8. Coordinate with other managers to monitor budget requirements and compliance.
9. Prepare regular performance and progress reports relating to the scope of work.

Qualifications:

• At least 5-10 years of extensive experience in Customer Center operation and management.
• Graduate - Bachelor Degree in related discipline.
• Local / GCC Experience is a pre-requisite.
• Good networking with the local industry.
• Result driven, hands-on, dynamic with ability to work under pressure.
• Strong interpersonal, communication and presentation skills and a good negotiator.

Language Skills:

Preferably Arabic speaker. Ability to read, analyze, and interpret service/sales/financial reports, data, and studies. Ability to respond to common inquiries or complaints from customers, distributors, or members of the business community. Ability to effectively present information to top management, public groups and/or clients.

The candidate will be responsible for:

1. Serving as the primary point of contact for the customers and all internal Galaxy offices.
2. Relationship management with customers and developing an understanding of their business needs.
3. Managing the end-to-end process of air export movement, by working closely with the customer and internal stakeholders.
4. Proactively tracking the shipments and notifying the customers whenever required.
5. Communicating the changes/deviations from the earlier devised plan, post discussion with the team, to avert risks in routing or movement.
6. Resolving customer issues by engaging suitable stakeholders.
7. Monitoring booking trends and following up with customers to increase sales and optimize the customer service experience.
8. Maintaining accurate records and documentation and ensuring compliance with all relevant regulations and standards.

Job Type: Full Time

Job Location: Dubai

Basic required skills:

• Excellent communication and interpersonal skills.
• Fluent in Hindi and English (oral and written).
• Computer literate.
• Familiar with MS Office tools.
• Familiar with international logistics and freight forwarding (ocean/air & import/export).

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• Handling customer complaints and troubleshooting issues with products or services.


• Following up with clients or customers by phone, web chat or email to check that they're still satisfied with their purchases or services received.


• Accessing databases to retrieve account information for customers.


• Letting customers know about additional products or services that might benefit them.


• Escalating queries and concerns when necessary.


• Updating customer records following each contact.


• Staying up to date on the latest products and services the organization provides.

• Proficiency in English and Chinese.


• Customer service experience.


• Experience in warehousing or logistics preferred.

(NASDAQ: JD and HKEX: 9618), also known as JINGDONG, has evolved from a pioneering e-commerce platform into a leading technology and service provider with supply chain at its core. Renowned for its supply chain innovation and excellence, has expanded into sectors including retail, technology, logistics, healthcare, and more, aiming to transform traditional business models with cutting-edge digital solutions.

Ranked 47th on the Fortune Global 500, is China's largest retailer by revenue. In 2023, reported revenues of US$152.8 billion and served approximately 600 million active customers.

We are dedicated to building a digitally intelligent, cross-border supply chain and global retail infrastructure. Leveraging our global supply chain capabilities, continues to expand in markets where our competitive strengths shine. Currently, operates globally, with business activities in countries such as China, the U.S., U.K., Netherlands, France, Germany, Spain, Brazil, Hungary, Japan, South Korea, Australia, Thailand, Vietnam, Malaysia, Indonesia, Saudi Arabia, the UAE, and many others, reaching customers in every corner of the world.

JD Logistics (also known as JINGDONG Logistics), publicly on the Hong Kong Stock Exchange, provides technology-driven supply chain and logistics solutions, with a market-leading infrastructure network across China. JD Logistics has also developed a robust global supply chain network with highly automated warehousing and reliable international transportation solutions. Currently, JD Logistics operates approximately 100 bonded, overseas, and direct mail warehouses across almost 1 million square meters. The company provides comprehensive logistics support to a diverse range of clients, including both international enterprises and Chinese brands expanding globally.

This job posting is for a position with our reputed Client in Abu Dhabi for Food Service of their employees.

Education:

Basic Education: Any. Previous Experience: Worked in Fastfood chain, QSR (Quick Service Restaurant). Minimum 1 year working experience in UAE. Candidates currently in UAE.

Job Description:

1. Assembling and packing food orders in carry-out containers and bags
2. Assisting cooks with food preparation
3. Taking payments for food orders and providing correct change
4. Cleaning tables in dining areas
5. Stocking condiment and beverage stations
6. Taking customer orders via telephone and mobile apps

Desired Profile:

Similar to job description, candidates should have relevant experience in food service roles.

Al Reem Island, City of Lights,
Addax Tower, 5107,
Abu Dhabi, UAE,
PO Box 47019

Yalla Grooming is a fast-growing mobile pet grooming service in Dubai , dedicated to making pet care simple, convenient, and stress-free for pet owners. We are looking for a proactive and detail-oriented Customer Support Executive to join our Yalla Grooming team. This role is central to ensuring a smooth experience for our customers, efficient scheduling of grooming services, and seamless coordination with our drivers and groomers.

The ideal candidate will be organized, customer-focused, and comfortable handling both administrative tasks and real-time operational communication. Knowledge of Dubai's areas is essential.

• Customer Service & Scheduling
  • Respond to customer inquiries via WhatsApp, phone, or other channels.
  • Manage and schedule grooming bookings based on customer needs and availability.
  • Confirm appointments and send reminders to customers.
• Route Planning & Coordination
  • Prepare and assign efficient daily routes for drivers and groomers across Dubai.
  • Ensure a clear understanding of Dubai's areas to optimize time and reduce delays.
  • Monitor schedules in real-time and adjust if needed due to traffic, cancellations, or emergencies.
• Administrative & Financial Support
  • Track and manage payments (cash, card, and online).
  • Collect and reconcile cash from drivers.
  • Maintain expense tracking and petty cash records.
  • Build and maintain daily sales reports.
• Team Communication
  • Act as the primary point of communication between customers, drivers, and groomers.
  • Provide clear instructions to staff and follow up on job completion.
  • Support the team with any last-minute changes or operational challenges.

• Must love dogs & cats
• Previous experience in customer support, scheduling, or administrative roles (preferably in grooming, delivery, or logistics).
• Strong knowledge of Dubai's areas, streets, and general routes.
• Excellent communication skills in English.
• Good organizational and multitasking abilities.
• Comfortable handling payments, cash tracking, and basic reporting.
• Proficiency in WhatsApp, Excel/Google Sheets, and scheduling tools.

• Salary: AED 3,500 – 4,500 (depending on experience).
• Schedule: 6 days a week.

Location: Dubai, United Arab Emirates

We are hiring for a Customer Service position in the UAE, with free visa and accommodation provided.

Applicants should have:

1. Strong communication skills
2. A positive attitude
3. A passion for helping customers

We offer a competitive salary . For more details, please call or WhatsApp .

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Established in 2015, Dr. Job is an online platform that connects employers with skilled job seekers, making it the UAE's premier job portal, attracting thousands of visitors daily.

Intergrande BKC delivers a wide range of manpower services across the United Arab Emirates, for a large Client base in infrastructure, construction, factories, interiors and fit out services. Over 22+ years of experience working with the UAE's leading companies, we deploy the industry best tailored manpower services to advance our client success.

1. Maintaining a positive, empathetic, and professional attitude toward customers at all times.
2. Responding promptly to customer inquiries.
3. Communicating with customers through various channels.
4. Acknowledging and resolving customer complaints.
5. Keeping records of customer interactions, transactions, comments, and complaints.

Job Type: Full-time