505 Director Of Operations jobs in the United Arab Emirates

Company Description
Fairmont The Palm is a luxury, world-class resort located on the iconic Palm Jumeirah Island in Dubai. The hotel features 391 guest rooms and suites with dedicated Fairmont Gold rooms and lounge. A total of 11 food and beverage outlets on property offer international dining options including Michelin Guide recommended 2022 and 2023 Little Miss India, Frevo - Brazilian Churrasco experience, Seagrill Bistro, Ba Restaurant and Lounge, Blowfish, Flow Kitchen, The Cigar Room, Vuvuzela and others. Fairmont The Palm also features an expansive pool and beach area with a health club, Serenity Spa Dubai - The Art Of Well Being and the Fairmont Falcons Kids' Club.

Job Description

• Lead, coordinate, and oversee all hotel operations, ensuring smooth functioning and alignment with business objectives.
• Develop and execute operational strategies to deliver innovative, guest-centric experiences.
• Ensure compliance with brand standards, legal requirements, and operational policies.
• Monitor competitor activities and international trends, ensuring the hotel remains ahead of the market.
• Act as a key ambassador of the brand, maintaining a strong presence on the floor.
• Champion a culture of luxury, personalization, and continuous improvement in service delivery.
• Regularly engage with guests, ensuring feedback is acted upon promptly and effectively.
• Drive the implementation of guest experience initiatives, ensuring consistency across all departments.
• Collaborate with Sales, Marketing, and Revenue teams to support upselling, guest loyalty, and reputation management.
• Oversee departmental budgets, payroll, and operational expenses, ensuring alignment with financial targets.
• Set and achieve profit margin goals through effective cost management, resource optimization, and revenue enhancement strategies.
• Identify opportunities for reinvestment, innovation, and efficiency to maximize overall profitability.
• Support revenue growth through operational excellence, cross-selling, and collaboration with commercial teams.
• Inspire, mentor, and develop Department Heads to achieve high levels of performance and engagement.
• Partner with the Director of People & Culture on workforce planning, recruitment, succession, and performance management.
• Conduct regular progress reviews and annual performance appraisals for leadership team members.
• Foster a culture of empowerment, accountability, inclusivity, and well-being among all colleagues.
• Ensure training, coaching, and career development initiatives are implemented across departments.
• Lead the implementation of the hotel's sustainability initiatives in line with Accor's Sustainability Program commitments.
• Ensure high standards of hygiene, safety, and security in all areas of operation.
• Promote responsible resource management (energy, water, waste) and eco-efficient practices throughout the property.
• Serve as a role model for integrity, confidentiality, and compliance with all corporate and statutory requirements.

Qualifications

• Bachelor's degree in Hotel Management or related field.
• Proven senior leadership experience as Director of Operations or Executive Assistant Manager in luxury hotels.
• Strong background in Food & Beverage operations at senior leadership level.
• Minimum 8 years' experience in luxury hospitality, with significant exposure to the UAE market strongly preferred.
• Excellent oral and written communication in English (additional languages an advantage).
• Commercially astute with strong financial and business acumen.
• Culturally agile, dynamic, and approachable leader with exceptional interpersonal skills.
• Creative thinker with a passion for excellence, guest personalization, and continuous innovation.
• Flexible to work varied schedules based on operational demands.

Implementing successful Supply Chain Finance and SME model in the bank. Dedicated IT Application Analyst for facilitating requirement gathering and analysis functional specifications data analysis for ADIB and manage projects liaise with customers to understand the business requirements tracking of customer issues and periodical management detailed requirements from business users for large scale projects and/or enhancements to existing with IT infrastructure teams departmental SMEs and Project teams to ensure that business requirements are met within a software and document business requirements for projects change requests vendor service level and quality and direct in conjunction with the respective Systems Analysts / Programmers or the analysis of business requirements development of functional and program specifications relational database design programming testing implementation and documentation for the Cash Management between project and business teams during the of projects and tasks.

Provide business with required technical support assessments and reports. Propose technical recommendations and risks and close audit points if any on the applications and multiple initiatives and track projects/BAU requests/ CRS to monitor the incidents tickets and problem tickets and close them before the breach of the latest technology trends and provide improvement suggestion in the vendor proposal and provide feedback on the same to ensure the completeness of the scope and quality.

The successful candidate will have to engage with the Trade Core /SCF team to handle their day-to-day queries related to Trade/SCF tasks and products (LCs, Purchase Order Financing, Factoring & Reverse Factoring, Payable Financing / Receivable Financing, Buyer / Distributor / Dealer Financing, Long Term Financing, etc.) support Trade/SCF 24/7 for all related applications.

Candidate will also be responsible for new requirements gathering, manage the overall system and assist other teams to perform technical changes in the SCF application and other Trade systems. Understanding of Core Banking Trade/SCF products, their workflow and life of Islamic banking and Islamic Products (Murabaha, Istisna, LME, Wakala, Ijara) is a must. Experience of working on core Banking (Ethix). Hands-on experience of implementation, configuration and support of Core Trade/SCF system. Proven track record of working experience with Core Trade/SCF of defining accounting and posting rules for all Trade/SCF products and instruments. Experience in SIT/UAT and stakeholder management.

Required Experience: Director

Don't Just Work in Commercial – Revolutionize It.

In DP World's Commercial Department, our Business Process Improvement (BPI) team are the
internal innovators
. We don't just follow procedures; we redesign them to be smarter, faster, and more customer centric.

This is your chance to work at the heart of a global logistics leader. You'll solve real-world puzzles: How do we make quoting for a mega-container ship faster? How do we streamline contracts for our partners? How do we use data to predict customer needs?

If you're a problem-solver who sees inefficiency as an opportunity, you belong here.

Your Mission:

As a BPI Graduate, you will be the
analytical engine
for the Commercial team. You'll work alongside commercial leaders to diagnose problems, design solutions, and implement changes that directly impact our bottom line and customer satisfaction.

What You'll Actually Do:

• Be a Detective:
  Use root cause analysis to uncover why a process is broken and data to prove your case.
• Map the Future:
  Visualize current workflows and design the improved, future-state processes that will become our new global standard.
• Become a Tech-Savvy Innovator:
  Learn and apply Lean and Six Sigma methodologies to eliminate waste and automate manual tasks.
• Influence Decision-Makers:
  Prepare and deliver compelling presentations to stakeholders, persuading them to back your ideas for change.
• Build the Rulebook:
  Help draft and update the official policies and procedures that guide our global commercial teams.
• Drive Projects:
  Support (and eventually lead) small projects from idea to implementation, seeing your improvements go live.

We're Looking For Graduates Who Have:

• A degree in
  Business Administration, Commerce, Operations Management, Quality,
  or a related field
  .
• A
  problem-obsessed mindset
  – you can't leave a puzzle unsolved.
• Analytical superpowers
  – you love turning data into compelling stories.
• Communication skills
  to simplify complex ideas and influence others.
• A passion for commercial success
  and understanding what makes customers tick.
• No prior professional experience needed
  – we'll teach you the methodologies. Your fresh perspective is your advantage.

Why This Isn't a "Boring" Job:

High Impact:
Your projects will directly affect multi-million-dirhams contracts and global customer experiences.

Fast-Paced Learning:
Get certified in Lean/Six Sigma and master tools like PowerPoint and data visualization.

Executive Exposure:
Present your ideas to senior leaders and see them implemented across the company.

Career Springboard:
This role is your direct path to careers in
Commercial Management, Operations Leadership, Project Management, or Consulting
within a Fortune 500 company.

Our Commitments to Fresh Gradates:

• 12 Months of In-Depth Training:
  Engage in a well-rounded program that allows you to rotate through different roles within DP World's UAE operations. This hands-on experience will help you develop a wide range of skills and a deep understanding of our business, all within a structured timeframe that adapts to our dynamic environment.
• Quarterly Presentations:
  Regular opportunities will be provided for you to present your learning progress, share insights, and contribute innovative ideas. These presentations will help hone your communication skills and solidify your knowledge.
• Mentorship:
  Each trainee in DP World is assigned to a mentor to guide and coach him/her. The trainee is expected to meet the mentor on a monthly basis for 1 hour. These sessions must be initiated by the trainee and must be confidential and only shared between Mentor-Mentee and Emiratisation Team.
• Development:
  Take advantage of advanced training sessions, workshops, and developmental programs designed to keep you at the forefront of industry knowledge and best practices throughout the program.
• Professional Networking:
  Build strong connections with a diverse group of fellow graduates, fostering relationships that will support your career and professional journey within DP World.

If you're ready to start a career where you can make your mark on a global scale, we want to hear from you.

About the job

We are seeking a highly motivated Business Process Improvement Specialist to join our team and lead initiatives that enhance the end-to-end customer experience. This role is responsible for analyzing key customer interactions, identifying pain points, and driving process enhancements across various functions including operations, IT, call centers, and last-mile delivery. The ideal candidate is customer-centric, data-driven, and experienced in continuous improvement methodologies.

Key Responsibilities

• Map and analyze customer interactions across multiple touchpoints.
• Identify friction points and operational inefficiencies in the customer journey.
• Design and implement improvements to reduce customer effort, improve first-time resolution rates, and shorten turnaround times.
• Optimize processes with the customer at the center of all initiatives.

Work closely with teams across operations, IT, customer service, and last-mile delivery to embed Customer service & exceelence goals into process design.

• Use metrics such as NPS, CSAT, and service-level data to identify trends and prioritize areas for improvement.
• Collaborate with the Strategy team to define and monitor key service KPIs, including complaint resolution time and customer wait time.
• Ensure all process changes align with established customer experience standards.
• Maintain and update SOPs for all relevant customer-facing functions.
• Incorporate insights from customer surveys, social listening tools, and frontline staff into process redesigns.

Promote a mindset of continuous, customer-focused improvement across the organization through workshops and engagement programs.

Identify opportunities to integrate digital tools (e.g., self-service portals, chatbots, order tracking) to enhance transparency and user experience.

Qualifications & Experience

Education

• Bachelor's degree in Industrial Engineering, Business Administration, or a related field.

Certifications

• Lean Six Sigma (Green Belt or higher), Kaizen, BPM, or ISO Quality Management Systems certification preferred.
• Knowledge and experience of BPMN tools like aries, bizagi.

Experience

• 7 years in process improvement, operational excellence, or customer experience roles.
• Experience in insurance ,real estate , or service-based industries is highly desirable.

Job Type: Full-time

Pay: AED8, AED10,000.00 per month

We are seeking a highly motivated and detail-oriented individual to support our team in the definition and creation of processes, analysis, harmonization, and optimization within our Performance Initiative program.

This role will involve working closely with our MEA department to prepare for workshops, document progress, and follow up on tasks. Additionally, you will develop global field service processes, document best practices for MEA, and create early indicators for budget controlling.

• Develop and implement professional tools for LCS Project Management, focusing on enhancing Offer volume & Hit rate analysis
• Create customer-driven KPI's and Strategic Controlling in LCS MEA, using Microsoft Power BI for reporting and data visualization

You will have the opportunity to work with a variety of stakeholders, including MEA teams and other departments, to drive business growth and improvement.

• Graduate degree in Business Administration or Business Engineering required
• Advanced knowledge of Excel, Access, SAP, and Power BI is necessary for success in this role

We offer a dynamic and supportive work environment, where you can grow your skills and expertise while making meaningful contributions to our organization.

We are seeking an experienced Process Optimization Specialist to join our organization. As a key member of our team, you will be responsible for analyzing and improving chemical processes within the company.

• Conduct thorough analysis of existing chemical processes to identify areas for improvement.
• Develop and implement strategies to optimize process efficiency and reduce costs.
• Collaborate with cross-functional teams to identify and implement solutions.
• Ensure compliance with safety regulations and industry standards.
• Research new technologies and processes to enhance production capabilities.
• Provide technical guidance and support to team members.

• Bachelor's degree in Chemical Engineering or a related field.
• Minimum of 5 years experience in process optimization within the chemical industry.
• Extensive knowledge of chemical processes, equipment, and materials.
• Strong analytical skills to identify areas for improvement.
• Experience with simulation software such as Aspen Plus or HYSYS preferred.
• Excellent communication skills and ability to work collaboratively.

Job Overview

We are seeking a talented Process Improvement Lead to drive process enhancement initiatives and contribute to our organization's success.

About the Role:

• The ideal candidate will be responsible for leading end-to-end process improvement projects, developing innovative solutions, and coordinating initiatives across various functions.
• This role requires strong analytical and problem-solving skills, excellent communication, and collaboration abilities.
• A successful Process Improvement Lead will have a proven track record of driving results, improving efficiency, and enhancing customer satisfaction.

About Us

We're a forward-thinking organization that values innovation, teamwork, and continuous improvement. If you're passionate about driving change and making a lasting impact, we'd love to hear from you!

Requirements:

• At least 2 years of experience in process improvement, project management, or a related field.
• Excellent organizational, communication, and analytical skills.
• Able to work effectively in a fast-paced environment with multiple priorities.

What We Offer:

Our team members enjoy competitive salaries, opportunities for growth and development, and a dynamic work environment that encourages creativity and collaboration.

Apply Today:

To apply, please submit your resume and cover letter highlighting your relevant experience and skills.

Job Definition

• Support the Customer Group leadership team in achieving client and employee satisfaction, optimizing results on efficiency metrics, and maximizing performance through sustainable and repeatable process improvement strategies.
• Drive process improvement projects: Lead, monitor, participate in, and document process improvement initiatives to enhance performance and profitability. Partner with the Leadership Team to identify efficiency and cost-saving projects to achieve strategic objectives. Ensure high-impact projects targeting financial gains are regularly implemented.

Job Scope

• Drive solutions: Develop innovative solutions to improve Customer Group performance using cost-benefit analyses for short- and long-term decision-making.
• Coordinate initiatives: Create, implement, and govern new processes for specific functions, providing visibility to milestones and performance across all functions.
• Implementation of standards: Ensure end-to-end implementation of solutions according to high-performance benchmarks and standards.

What You'll Do

• Impact and efficiency: Lead coordination with other Customer Group team members to measure the impact and efficiency of new products and business processes.
• Reporting: Facilitate the development and maintenance of detailed models and dashboards for regional and global reporting.
• Opportunities: Oversee identification of operational weaknesses and help improve or innovate processes to maximize support team efficiency.
• Project efficiency: Coordinate with multiple teams on regional and site-level projects to monitor support and ensure timely completion, focusing on quality and service improvements, data analytics, migrations, people initiatives, reporting, standardization, and tracking plans, quality, and timelines.
• Planning: Estimate work efforts, identify project milestones, allocate resources, and ensure adherence to deadlines.
• Progress checks: Monitor progress, understand dependencies, communicate status to management and stakeholders, and coordinate schedules for meetings locally or across sites.
• Partner with business leaders: Proactively remove obstacles, enable progress, manage issue escalations, and support teams in balancing priorities.
• Deploy analytics expertise: Use analytical skills to solve problems and shift focus from detection and containment to prevention.
• Manage Lean Six Sigma strategy: Facilitate continuous production of products and initiatives in line with industry standards, regulations, and customer requirements.
• Execute optimal usage of BPS: Drive metrics related to the Balanced Scorecard to evaluate performance and reduce variability and defects in critical processes.
• Leadership in continuous improvement: Support ongoing efforts to meet and exceed customer requirements in a fast-paced environment.

Qualifications :

• Strong Excel skills are essential.
• Proven project management experience: Managing multiple end-to-end projects in a fast-paced environment within tight timescales (minimum 2 years).
• Organized: Excellent organizational and administrative skills, able to manage workload effectively.
• Communication: Ability to communicate clearly across different audiences and levels.
• Continuous Improvement: Innovative, creative, and constantly seeking process optimization.
• Analytical orientation: Demonstrate impact and efficacy of initiatives.
• Problem Solving: Ability to perform root cause analysis and drive results.
• Teamwork: Capable of working effectively in a matrixed, relationship-based organization.
• Proactive approach: Take ownership, provide solutions, and drive results independently.
• Bachelor's degree from a top university.

Additional Information :

• Competitive salary
• Discretionary annual bonus
• Medical insurance
• 40 days annual leave (including public holidays)
• Focus on wellbeing, including talks and self-development tools
• Global Employee Assistance Program

Remote Work : No

Employment Type : Full-time

In DP World's Commercial Department, our Business Process Improvement (BPI) team are the internal innovators . We don't just follow procedures; we redesign them to be smarter, faster, and more customer centric. This is your chance to work at the heart of a global logistics leader. You'll solve real-world puzzles: How do we make quoting for a mega-container ship faster? How do we streamline contracts for our partners? How do we use data to predict customer needs? If you're a problem-solver who sees inefficiency as an opportunity, you belong here.

Your Mission:

As a BPI Graduate, you will be the analytical engine for the Commercial team. You'll work alongside commercial leaders to diagnose problems, design solutions, and implement changes that directly impact our bottom line and customer satisfaction.

• Be a Detective: Use root cause analysis to uncover why a process is broken and data to prove your case.
• Map the Future: Visualize current workflows and design the improved, future-state processes that will become our new global standard.
• Become a Tech-Savvy Innovator: Learn and apply Lean and Six Sigma methodologies to eliminate waste and automate manual tasks.
• Influence Decision-Makers: Prepare and deliver compelling presentations to stakeholders, persuading them to back your ideas for change.
• Build the Rulebook: Help draft and update the official policies and procedures that guide our global commercial teams.
• Drive Projects: Support (and eventually lead) small projects from idea to implementation, seeing your improvements go live.

• A degree in Business Administration, Commerce, Operations Management, Quality , or a related field.
• A problem-obsessed mindset – you can't leave a puzzle unsolved.
• Analytical superpowers – you love turning data into compelling stories.
• Communication skills to simplify complex ideas and influence others.
• A passion for commercial success and understanding what makes customers tick.
• No prior professional experience needed – we'll teach you the methodologies. Your fresh perspective is your advantage.

High Impact: Your projects will directly affect multi-million-dirhams contracts and global customer experiences.

Fast-Paced Learning: Get certified in Lean/Six Sigma and master tools like PowerPoint and data visualization.

Executive Exposure: Present your ideas to senior leaders and see them implemented across the company.

Career Springboard: This role is your direct path to careers in Commercial Management, Operations Leadership, Project Management, or Consulting within a Fortune 500 company.

• 12 Months of In-Depth Training: Engage in a well-rounded program that rotates you through different roles within DP World's UAE operations, developing a wide range of skills within a structured timeframe.
• Quarterly Presentations: Regular opportunities to present learning progress, insights, and ideas to hone communication skills.
• Mentorship: Each trainee is assigned a mentor; meet monthly for 1 hour. Sessions are confidential between Mentor-Mentee and the Emiratisation Team.
• Development: Access advanced training, workshops, and programs to stay at the forefront of industry knowledge.
• Professional Networking: Build connections with fellow graduates to support your career at DP World.

If you're ready to start a career where you can make your mark on a global scale, we want to hear from you.

• Entry level

• Full-time

• Customer Service and Administrative
• Industries: Transportation, Logistics, Supply Chain and Storage

Referrals increase your chances of interviewing at DP World by 2x

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