5 Dubai Airports jobs in Dubai

This Is What Agility Feels Like
COMMERCIAL
Head – Advertising and Consumer Activation
Revenue. Reputation. Relationships with 1300 organisations. Our team's task is as challenging as it is complex. They develop the revenue that drives our profitability, funds future development, and improves customer service. From flights to fuel, parking to property leasing, and in-flight meals to landside lattes, they make the best of every revenue stream through fresh service propositions.

What You'll Deliver

1. You'll drive revenue delivery from (Advertising) Media and short-term pop-ups / space activation and support concessions revenue growth through promotional and consumer marketing activities. This will cover the full life cycle from the analysis and business planning, project delivery and implementation and ongoing operations and optimization. The scope will cover all (Advertising) Media assets, commercial channels and consumer activations across both airports (DXB and DWC).
2. You'll forecast, plan, and deliver the future need of media and consumer marketing initiatives, working cross functionally with Brand and Communications, Business Technology, operations, finance, delivery, strategy and planning, and other stakeholders.
3. You'll oversee the development of the advertising investment plan, including asset upgrades and transformative projects, to align to revenue plans and contribute to the Advertising Concessionaire partner's media offer planning and optimization.
4. You'll influence and engage senior stakeholders in decision-making and leverage stakeholder insights to shape decisions and drive alignment towards common objectives. You'll manage stakeholder expectations by setting clear goals and objectives, providing regular updates and progress reports, and ensuring commitments are met.

What You Bring

1. You should be educated to a degree level or a field relevant to Business Management, Marketing, advertising, Architecture/Design or related with a minimum of 10 years of relevant experience in Airport, Media Agency, Marketing, Retail or Mall.
2. MBA degree is desirable.
3. You'll have experience in consumer marketing, airport advertising, digital commercial, media advertising and activation management and revenue growth and optimization.
4. You'll have extensive knowledge in commercial space planning, Advertising and media management platforms, Revenue Management Systems, Content Management Systems as well as AutoCAD or similar design software.

Life at Dubai Airports

Fast-moving and fast-growing, Dubai Airports is a business that's all about delivering great airport experiences, 24 hours a day. Life here means always pushing – and being pushed – to work better and smarter. With us, you'll be encouraged to be the best you can be. You'll be part of the team that connects the world. And at every opportunity, you'll go beyond; delivering an advanced, innovative future for yourself and our business, and making an Impact that delivers for Dubai.

• Oversee daily airport operations to ensure efficiency and safety compliance.
• Coordinate with airlines for smooth scheduling of flights and ground operations.
• Manage airport staff to ensure services are delivered at high standards.
• Develop and implement operational strategies to improve airport processes.
• Ensure compliance with aviation laws, regulations, and safety standards.
• Respond promptly to operational issues and emergencies as they arise.
• Conduct regular inspections to assess airport facilities and equipment.
• Facilitate collaboration with security teams to uphold security protocols.
• Prepare and analyze reports on flight movements and airport activities.
• Enhance passenger experience by resolving customer service issues effectively.
• Promote a culture of safety and awareness among all airport staff.
• Advise management on the development needs for operational enhancements.
  
  

• Bachelor's degree in aviation management or relevant field preferred.
• Minimum of three years' experience in airport operations or related role.
• Strong understanding of aviation regulations and safety procedures.
• Excellent organizational skills with an ability to multitask efficiently.
• Demonstrated leadership ability to manage and motivate diverse teams.
• Proficient in using airport management software and communication systems.
• Exceptional problem-solving skills and ability to act under pressure.
  
  

• Health Insurance
• Visa
• Paid Annual Leaves
• Maternity and Paternity Leaves
  
  

Join to apply for the Commercial Support Manager, dnata Airport Operations role at dnata

Join to apply for the Commercial Support Manager, dnata Airport Operations role at dnata

Job Purpose

dnata Airport Operations' vast ground handling operations successfully service the major global hub at Dubai International Airport and Al Maktoum International Airport. We deliver a seamless experience from check-in to baggage delivery for more than 80 million passengers and 140 scheduled airlines annually.

Job Purpose

dnata Airport Operations' vast ground handling operations successfully service the major global hub at Dubai International Airport and Al Maktoum International Airport. We deliver a seamless experience from check-in to baggage delivery for more than 80 million passengers and 140 scheduled airlines annually.

As Commercial Support Manager, you will lead and optimise support functions for dnata Airline Services, enhancing service standards, executing departmental projects or initiatives and driving improvements in processes, health & safety, training, data, systems and quality, while aligning with stakeholder expectations and reducing operating costs through efficient manpower utilisation.

In This Role, You Will

• Support VPs and Management Teams across operational areas by contributing to departmental objectives, annual plans, resource allocation and budgetary forecasting.
• Collaborate with operational managers to assess stakeholder satisfaction and develop ongoing service improvement strategies that maintain dnata's standards.
• Coordinate with dnata Airport Operations Commercial and Business Support teams to prepare for new airline operations, adapt existing customer handling and align plans on manpower, outsourcing, projects and technology.
• Work with Airline Services support departments to prioritise and integrate standard initiatives under the guidance of SVP-AS and VP leadership.
• Ensure efficient implementation of service standards and continuous improvement programs to enhance operational excellence.
• Deploy Subject Matter Experts effectively while nurturing a culture of safety, respect and high performance across Airline Services.
• Lead efforts to improve individual performance, engagement and productivity through coaching, training and ongoing career development for all staff.
• Oversee operational delivery by supervising daily departmental processes and verifying staff qualifications meet service expectations.
• Execute wider departmental projects aligned with medium-term goals, represent the department in key internal and external working groups and ensure operational planning activities are completed on time.
• Drive strategic performance by implementing change initiatives, leveraging innovation and LEAN principles to reduce costs and boost customer satisfaction, while monitoring progress against business goals.
  
  

• Bachelors Degree in one of the following majors, along with 8+ years' experience in business administration, aviation, ground handling or customer service
• Diploma in one of the following subjects, along with 10+ years of experience in aviation, ground handling or customer service
  
  

• Advanced understanding of aviation terminology, airline customer service products and industry regulations
• Strong customer management skills
• Exceptional organisation and planning abilities, along with being IT and computer literate
• Advanced communication and writing skills
• A safety conscious approach, with strong leadership skills
• Proficiency in budget and cost control management
  
  

• Seniority level Mid-Senior level

• Employment type Full-time

• Job function Sales and Management
• Industries Airlines and Aviation

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Join to apply for the Commercial Support Manager, dnata Airport Operations role at dnata

Join to apply for the Commercial Support Manager, dnata Airport Operations role at dnata

Job Purpose
dnata Airport Operations’ vast ground handling operations successfully service the major global hub at Dubai International Airport and Al Maktoum International Airport. We deliver a seamless experience from check-in to baggage delivery for more than 80 million passengers and 140 scheduled airlines annually.

Job Purpose
dnata Airport Operations’ vast ground handling operations successfully service the major global hub at Dubai International Airport and Al Maktoum International Airport. We deliver a seamless experience from check-in to baggage delivery for more than 80 million passengers and 140 scheduled airlines annually.
As Commercial Support Manager, you will lead and optimise support functions for dnata Airline Services, enhancing service standards, executing departmental projects or initiatives and driving improvements in processes, health & safety, training, data, systems and quality, while aligning with stakeholder expectations and reducing operating costs through efficient manpower utilisation.
In This Role, You Will

• Support VPs and Management Teams across operational areas by contributing to departmental objectives, annual plans, resource allocation and budgetary forecasting.
• Collaborate with operational managers to assess stakeholder satisfaction and develop ongoing service improvement strategies that maintain dnata’s standards.
• Coordinate with dnata Airport Operations Commercial and Business Support teams to prepare for new airline operations, adapt existing customer handling and align plans on manpower, outsourcing, projects and technology.
• Work with Airline Services support departments to prioritise and integrate standard initiatives under the guidance of SVP-AS and VP leadership.
• Ensure efficient implementation of service standards and continuous improvement programs to enhance operational excellence.
• Deploy Subject Matter Experts effectively while nurturing a culture of safety, respect and high performance across Airline Services.
• Lead efforts to improve individual performance, engagement and productivity through coaching, training and ongoing career development for all staff.
• Oversee operational delivery by supervising daily departmental processes and verifying staff qualifications meet service expectations.
• Execute wider departmental projects aligned with medium-term goals, represent the department in key internal and external working groups and ensure operational planning activities are completed on time.
• Drive strategic performance by implementing change initiatives, leveraging innovation and LEAN principles to reduce costs and boost customer satisfaction, while monitoring progress against business goals.
  

• Bachelors Degree in one of the following majors, along with 8+ years’ experience in business administration, aviation, ground handling or customer service
• Diploma in one of the following subjects, along with 10+ years of experience in aviation, ground handling or customer service
  

• Advanced understanding of aviation terminology, airline customer service products and industry regulations
• Strong customer management skills
• Exceptional organisation and planning abilities, along with being IT and computer literate
• Advanced communication and writing skills
• A safety conscious approach, with strong leadership skills
• Proficiency in budget and cost control management
  

• Seniority levelMid-Senior level

• Employment typeFull-time

• Job functionSales and Management
• IndustriesAirlines and Aviation

Referrals increase your chances of interviewing at dnata by 2x

Get notified about new Commercial Support Manager jobs in Dubai, Dubai, United Arab Emirates.

Dubai, Dubai, United Arab Emirates 4 hours ago

Dubai, Dubai, United Arab Emirates 2 hours ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.