75 Ecommerce Operations jobs in the United Arab Emirates

Online Shopping Experience Manager

Job Description:

We are seeking an Online Shopping Experience Manager to manage and optimize our online presence, digital marketing efforts, customer service, and social media channels. You will play a pivotal role in ensuring a seamless shopping experience for our customers.

Your responsibilities will include:

1. Marketplace Product Listings and Optimizations:

• Creating and managing product listings on various e-commerce platforms and marketplaces.
• Optimizing product listings for visibility and conversions, including keyword research and product descriptions.

2. Digital Marketing:

• Developing and executing digital marketing campaigns across platforms such as Google Ads, Facebook Ads, and email marketing.
• Analyzing campaign performance and making data-driven recommendations for improvement.

3. Customer Service:

• Providing exceptional customer service by promptly responding to inquiries, resolving issues, and ensuring a positive shopping experience for our customers.
• Managing customer feedback and reviews to maintain our reputation for quality and service.

4. Social Media Management:

• Curating and creating engaging content for our social media channels to increase brand awareness and engagement.
• Monitoring and analyzing social media performance, adjusting strategies as needed.

Skills and Qualifications:

To excel in this role, you should have:

• A bachelor's degree in marketing, business, or a related field (preferred).
• Proven experience in e-commerce management, marketplaces, digital marketing, customer service, and social media management.
• Proficiency in e-commerce platforms and digital marketing tools.
• Strong analytical skills and the ability to interpret data to drive decision-making.
• Excellent communication and interpersonal skills.
• Currently residing in Dubai and able to work in Dubai Motor city.

Why Join Us:

Join our team and take advantage of opportunities to grow professionally, while making a difference in shaping the future of e-commerce in the UAE.

Manage daily picker operations, ensuring timely and efficient stock control. Conduct regular stock takes to maintain accurate balances. Process orders and generate invoices through various portals and ERP systems.

Communicate effectively with online customers, providing maximum service level. Liaise with third-party delivery services regarding daily logistics and scheduling.

Handle return orders in a timely manner, maintaining high customer satisfaction. Ensure Ecommerce warehouse cleanliness and staff hygiene adhere to established standards.

Regularly update Line Manager on operational progress and perform duties as instructed.

Key Responsibilities:

• Picker management
• Stock control and reconciliation
• Order processing and invoicing
• Customer communication
• Liaising with third-party delivery services
• Return order management
• Warehouse maintenance
• Daily reporting to Line Manager

Support Marketing department activities and administration. Coordinate with suppliers, Purchase department, and Finance for order placing, delivery, and warehousing of marketing materials.

Interact with Sales team for ongoing POSM requirements, ensuring all materials align with Brand guidelines. Manage trade marketing-related tasks, including category management, POS printing, and stock keeping.

Document executed marketing activities and materials for future reference. Contribute to training Kiosk staff on gift packing guidelines and new ideas.

Implement internal branding requirements as needed. Monitor and update the overall marketing budget and expenses incurred by the Marketing department.

Create purchase orders, file invoices, and follow up with Finance regarding payments.

Key Responsibilities:

• Marketing department support
• Supplier coordination
• POSM management
• Trade marketing
• Documentation and training
• Internal branding
• Budget monitoring
• Finance coordination

Education: Bachelor's degree in Business Administration or related field.

Experience: 2+ years' experience in handling E-Commerce shop operations.

Skills: ERP knowledge (Microsoft Dynamics preferred), ability to use WMS handheld devices, and strong communication skills.

Desirable Skills:

• ERP knowledge
• WMS handheld device proficiency
• Excellent communication skills

Our organization is seeking an Ecommerce Operations Expert to manage the day-to-day backend operations of our e-commerce platforms across multiple brands and markets.

Responsibilities

• Manage ecommerce order processes, including cancellations, returns, exchanges, and refunds, for GCC markets.
• Monitor and troubleshoot integrations between SAP, Shopify, OMS, payment gateways, and 3PL systems; coordinate with IT teams to ensure uptime and data accuracy.
• Perform daily QA checks to guarantee site readiness, smooth navigation, and checkout functionality.
• Support online merchandising tasks, including product sorting, homepage scheduling, and campaign readiness.
• Prepare operational reports using Business Intelligence tools (Power BI, Looker Studio) to track orders, returns, fulfillment, and issue resolution.
• Assist in creating workflow automation to streamline manual processes and enhance efficiency.
• Collaborate with content, IT, customer service, and logistics teams to ensure seamless site operations.
• Participate in UATs, platform upgrades, and system enhancements with internal tech teams.

Requirements

• 2–4 years of experience in ecommerce operations or platform management.
• Familiarity with Shopify Plus and SAP (Retail, MM, or SD modules).
• Understanding of system integrations and API workflows.
• Experience with online merchandising.
• Ability to create reports and dashboards using Business Intelligence tools.
• Exposure to automation tools like Power Automate is a plus.
• Strong attention to detail and organizational skills.
• Technical understanding of ecommerce platforms and workflows.
• Comfortable with data analysis and reporting tools.
• Proactive problem-solver with a continuous improvement mindset.
• Strong communication and cross-team collaboration skills

eCommerce & SEO Project Coordinator/Manager Assistant (WordPress)

We are seeking a highly skilled and experienced eCommerce & SEO Project Coordinator/Manager Assistant to join our team in Dubai. The ideal candidate will have 2+ years of experience in WordPress/SEO for eCommerce projects and be able to manage digital projects with strong communication and organizational skills.

The Job Title is eCommerce & SEO Project Coordinator/Manager Assistant

1. Assist the website and digital marketing project manager
2. Register, distribute, and monitor tasks of website development, SEO, SMO, and digital marketing with in-house and remote coworkers
3. Effectively communicate with Technical Support, Sr. Developers, and Designers for any improvement or matters
4. Support the site (WordPress-WooCommerce) administration
5. Support digital marketing tasks
6. Support IT technical recruitment/HR

To effectively manage and execute e-commerce strategies in the GCC/MENA region, a deep understanding of the market is crucial. The ideal candidate will have expertise in developing and implementing innovative strategies to drive growth and sales.

Job Summary

We are seeking a skilled Shopify Manager to oversee the day-to-day operations of our e-commerce platform.

This role entails overseeing the e-commerce operations for UAE, Qatar, Oman, and Bahrain markets. Ensuring seamless order management, customer service, and reporting is key to success in this position.

• Oversee daily E-Commerce order processing, ensuring timely fulfillment with a focus on next day delivery
• Process orders through Navision, coordinating with Brands and Warehouse teams for stock allocation
• Verify successful transactions via Network International, addressing any payment-related issues
• Collaborate with Brand Coordinators and Warehouse teams to ensure on-time stock transfers and deliveries
• Liaise with logistics partners to resolve delivery-related issues efficiently
• Manage a team of in-house E-Commerce messengers and work with other head office staff responsible for E-commerce operations

• Manage E-commerce customer inquiries, ensuring prompt and effective resolutions
• Address order-related issues, refunds, exchanges, and complaints professionally
• Work with internal teams to enhance the online shopping experience and reduce friction points

• Generate daily, weekly, and monthly reports on E-commerce sales, order trends, and operational metrics
• Analyze customer service trends, identifying areas for process improvement
• Support the Digital Team with insights to enhance platform performance

Requirements include a minimum 5 to 7 years of experience in E-commerce operations, order management, or customer service, as well as highly organized and detail-oriented individuals with strong coordination and problem-solving skills. Proficiency in Microsoft Office (Excel & PowerPoint) and experience using Navision or similar order management systems are also required. Additionally, ability to work across teams to improve operational efficiency and strong analytical skills to track and improve E-commerce performance are essential.

Key responsibilities of this role include leading retail operations and overseeing the management of new store openings. This involves ensuring timely synchronization of stock, logistics, IT, and merchandising.

• Lead the planning and execution of new store openings to ensure seamless transitions.
• Oversee the management of stock, logistics, and IT systems to optimize efficiency.
• Develop and implement procedures for monitoring store activities, including sales performance and progress reports.
• Ensure compliance with company policies and safety regulations, including marketing and visual merchandising guidelines.
• Collaborate with the visual merchandising team to coordinate store layouts and initial opening stock.
• Analyze store budgets and identify areas for reduction or optimization.
• Monitor cash flows, sales performance, and inventory control.
• Implement disciplinary procedures in conjunction with Store Managers.

We're seeking a highly skilled professional to manage daily operations of Amazon Vendor Central, including product listings, pricing, promotions, advertising campaigns, and content optimization.

This role involves optimizing product listings, driving sales performance, and ensuring seamless operational collaboration across internal & external teams.

Responsibilities include managing & processing purchase orders from Amazon, creating and optimizing product detail pages to enhance visibility, discoverability, and conversion.

The ideal candidate will analyze marketplace performance data to identify growth opportunities and improve channel profitability.

They'll conduct regular competitive analysis to inform pricing, positioning, and promotional strategies.

Candidates must be able to coordinate closely with marketing, sales, supply chain, and logistics teams to support product launches, inventory alignment, and promotional activities.

Ensuring all product listings comply with Amazon policies and platform guidelines while maintaining brand consistency is crucial.

Additionally, the successful candidate will optimize catalog structure, SEO, and merchandising strategies to drive traffic and conversions.

Maintaining knowledge of competitor activity and industry trends to inform channel strategy and stay ahead of market shifts is essential.

A minimum of 2–4 years of experience in e-commerce or product management, with a strong preference for Amazon Vendor Central experience, is required.

Candidates must possess fluency in English spoken & written (Arabic proficiency is a plus).

Bachelor's degree in Business, Marketing, or a related field is a plus.

Proven experience in managing consumer products on e-commerce marketplaces is essential.

Strong analytical skills with proficiency in Amazon Vendor Central, Power BI, and Excel are necessary.

Experience with content management systems is a plus.

Excellent communication, organizational, and cross-functional collaboration skills are required.

• A corporate culture that welcomes new ideas and encourages swift action
• Participation in a collaborative team environment where creativity and initiative thrive
• Contribution to our UAE+ expansion efforts
• Early involvement in new projects
• Autonomy and responsibility in an international working environment

You will become part of a dynamic team, driven by entrepreneurship, innovation, and passion. Our diverse organization fosters open communication and recognizes individual contributions.

We empower every employee to take ownership of their work, offering the freedom to develop their area and personal growth from day one.

Our global fashion company prides itself on being fast-paced, family-run, and committed to sustainability.

We believe in equal opportunities, fostering diversity, and staying ahead of the curve through continuous improvement and bold challenges.

We aim to make a positive impact on the world through responsible business practices and innovative solutions.