4 Education Specialist jobs in the United Arab Emirates

dss+ is a leading global operations transformation consultancy that helps our clients build business endurance through operational safety, risk, performance and sustainability by leveraging our industry expertise, our dss+360 digital platform, our recognised people solutions and IP. We work with clients across various industries, including metals and mining, oil and gas, industrials and manufacturing, chemicals, food and beverage and more, to deliver measurable and lasting improvements.

Due to growth, we’re seeking an Instructional Design Consultant to apply your expertise in adult learning theory and instructional technologies to help dss+ clients build capability and work safely, productively, and sustainably.

In this role, you will design and develop scalable learning programs that deliver measurable results, including eLearning, microlearning, instructor-led (virtual and in-person) materials, assessments, and performance support.

Does this sound like you?

With a consultative mindset and a global perspective, you will create learning experiences that resonate across diverse industries, cultures, and geographies. This role is ideal for a curious and experienced learning professional who thrives on solving complex business challenges through innovative instructional design.

Role responsibilities will include:

Collaborate in the design and development of learning programs and curricula, including off-the-shelf and custom eLearning and instructor-led courses as well as codifying and creating learning methodologies.

Consult with solution owners, consultants, and clients to determine instructional approach, content, and delivery modalities.

Identify learning needs and define training outcomes.

Write, review, and edit outlines, objectives, course materials, interactive exercises, module descriptions, and assessments.

Recommend improvements to instructional design as technologies and methodologies evolve.

Deliver instructional design solutions on time and in alignment with budgeted and contracted schedules.

Design digitally enabled learning experiences that leverage eLearning, microlearning, simulations, and interactive multimedia to drive measurable performance improvements.

Utilize data-driven insights and learning analytics to continuously refine content, assess effectiveness, and demonstrate impact.

Integrate organizational and behavioural psychology concepts (e.g., motivation, habit formation, change management) to enhance learning adoption and on-the-job application.

Develop performance support tools and just-in-time learning solutions to reinforce knowledge and improve workplace outcomes.

Interface with clients and stakeholders to assess learning needs and design instructionally sound solutions.

Stay current with learning technologies and industry trends, applying them to solution development.

Support field enablement efforts and act as a thought leader for dss+ learning solutions.

Who are you today?

Master’s degree in Instructional Design/Development, Adult Education, or a related field (or equivalent experience).

Demonstrable experience in job/task analysis and course/program development using Instructional Systems Development (ISD) methodology.

Proven success in developing learning and capability development programs.

Strong understanding of behavioural science, motivation theory, and organizational learning principles to inform instructional design decisions.

Familiarity with learning analytics, evaluation frameworks, and performance metrics to demonstrate impact.

Consulting experience strongly preferred, especially in designing learning solutions for diverse clients and industries.

Experience with complex learning solutions and/or academy-based approaches is a plus.

Proficiency with eLearning authoring tools (e.g., Articulate, Rise).

Strong logical and creative thinking to design effective and engaging learning experiences.

Experience in needs analysis, competency mapping, learning objectives, multimedia materials, assessments, and evolving learning technologies.

Instructional design and technical writing.

Editing and content development.

Ability to learn new technologies and drive learning innovation.

Strong problem-solving and collaboration skills.

Engaging presenter and public speaker.

Flexibility and ability to work in collaborative environments.

Let's see where our shared vision leads.

We have a strong growth trajectory and a global footprint, which means unprecedented opportunity for the people on our teams to advance their careers through working with clients and joining forces with technical operations executives, experienced line managers and qualified coaches who all share a problem-solving mindset and a passion for what they do.

We offer a mentorship program with internal and external senior leaders to broaden technical expertise and share best practices. Our performance process and talent systems support individuals on their personal and professional development journey.

In addition to our career development benefits, we offer a competitive base salary and package including a discretionary yearly incentive plan, and flexible work policies.

As a Global Company, our professionals have the possibility to contribute to international projects and grow with the company. Every employee can influence and impact our company, and we value innovators and entrepreneurs.

Beyond that, be yourself. At dss+, we embrace and celebrate diversity. Above all, we are an inclusive culture in which everyone contributes and has the chance to develop their talents further.

A bit more about us

We are implementers and change-makers. Our passion lies in helping our clients solve their biggest challenges and engaging organisations, from the boardroom to the shop floor, to become resilient to future vulnerabilities and sustain improvements.

Our industry expertise—in metals and mining, chemicals, oil, gas and energy, power and utilities, agribusiness and consumer goods, industrial and manufacturing, and private equity—combined with our consulting expertise in risk, operations, and sustainability helps clients translate their pain points into actionable roadmaps that deliver real, tangible results.

Our transformational solutions in operational risk management, operational excellence and ESG/sustainability are accelerated through leadership coaching, capability building, and culture change and enabled through digital technologies.

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Hybrid

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Learning and Development

We help organisations around the world to work safer, smarter and with purpose.

As a Technical CRM (Customer Relationship Management) Specialist, you will play a crucial role in managing and optimizing our company's interactions with customers, clients, and prospects via Hubspot. You will achieve this by supporting the Regional CRM managers with issues, requirements and Hubspot feature training. You will be responsible for onboarding new schools as well as supporting existing schools on the Hubspot CRM application. You will be responsible for auditing and monitoring Hubspot CRM modules, processes and functionalities and suggest optimizations. You will work closely with cross-functional teams, including regional marketing, admissions, and External support agency, to ensure we manage the customer acquisition processes as well as existing customer journeys implemented in the Hubspot CRM.

 Key Responsibilities:

·   Liaise the regional CRM managers as well as the Regional Admissions heads to utilize the Marketing automation tools for the campaigns as well as the Sales tools to nurture the leads.Optimize the overall usage of application to improve daily operations and boost productivity.Accordingly, train regional teams on CRM usage, best practices, and data entry guidelines to ensure data sanity and integrity.

·   Marketing Campaigns: Collaborate with the Regional CRM and Marketing team to create and implement email marketing campaigns, newsletters, and other customer communication materials in Hubspot.Effectively utilize multiple channels like email, WhatsApp, website landing pages, social lead gen, posts and support the regions to get maximum conversions/ enrolments.

·    Manage and maintain the CRM database, ensuring data accuracy, integrity, and hygiene.Regularly analyze customer data to identify trends, preferences, and opportunities for improvement for the schools and overall regionGenerate reports and insights to inform decision-making for the upcoming CRM initiatives and campaigns and share the insights with the regions.

Cross-Functional Collaboration: Work closely with marketing, admissions and communications teams to align on CRM strategies with overall marketing efforts.Collaborate with Admissions teams to ensure seamless lead management and nurturing processes or workflows are created to handle the incoming parent enquiries. 

Team Training & Implement Best Practices

·    Create and update the HubSpot training material as well as technical documents.Accordingly, train regional teams on CRM usage, best practices, and data entry guidelines to ensure data sanity and integrityServe as the technical subject matter expert for all things HubSpot wrt implementation or troubleshooting.Consult on and implement advanced marketing ops topics (e.g. attribution, lead scoring, and inbound/outbound approaches, etc.), sales ops topics (e.g. sales enablement, sales org structures, and sales process optimization, etc.), tech stack topics, and service ops topics (e.g. client onboarding, customer support, service org structures, and service process optimization) Experience 2 or more years’ experience as a HubSpot Administrator, Developer or Consultant.HubSpot Sales or HubSpot Marketing Software certifications.3 or more years of experience working directly with sales or marketing teams to gather stakeholder requirements and translate and implement the business needs to technical specifications.A deep understanding of all aspects of HubSpot configuration and technical/functional capabilities.Strong organizational, project management, and analytic skills.Ability to advise and implement best practices.Exceptional written and oral communication skills are essential.A Bachelor's Degree in Business, Marketing or a related field.Basic proficiency or working knowledge of HTML and CSS (Preferred).