76 Emaar Hospitality Group jobs in the United Arab Emirates

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Rare Finds is a diverse collection of resorts celebrating the individuality and unique identity of a destination, with a distinct ability to captivate the imagination, and bring to the forefront the essence of a place.

Authentic and captivating, Bab Al Shams Desert Resort is a truly magical destination, where expertly curated itineraries and bespoke entertainment are the beating heart of our legendary desert-based destination. Part of our unique Rare Finds collection, the essence of Bab Al Shams joins our guests together to discover the most soulful experiences and humbling journeys, set against Dubai’s endless dunes and rich culture.

About The Role

• Run daily activities, reporting and operations of the Front Desk (such as check-in, credit limit, check-out, etc.). With experience in a high-quality luxury hotel/resort guest service, the Guest Service Executive will offer the highest level of customer service. Guest Service Executive supports all property operations, ensuring that the highest levels of hospitality and service are provided. Agent, Front Office manages the flow of questions and directs guests within the lobby, as well as support the tracking and resolution of service issues.

Key Duties and Responsibilities

• Encourage and build mutual trust, respect, and cooperation among team members.
• Demonstrate appropriate behaviours.
• Maintain a strong working relationship with all departments to support property operations and goals and to expedite the resolution of any problems that may arise through the general operation of the property.
• Provide information to supervisors, co-workers, by telephone, in written form, e-mail, or in person.
• Provide services for customer satisfaction and retention.
• Support handling complaints, settling disputes, and resolving grievances and conflicts and reporting to manager, or otherwise negotiating with others.
• Provide immediate assistance to guests.
• Interact with customers on a regular basis throughout the property to obtain feedback on quality of product, service levels and overall satisfaction.
• Record guest issues in the guest response tracking system.
• Always follow LQA Standards related to FD operations.
• Focus on guest satisfaction and focus on continuous improvement.
• Analyse information and evaluate results in order to choose the best solution and solve problems.
• Support day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers daily.
• Ensure compliance with all policies, standards and procedures.
• Participate and contribute to the discussion of the work that affects Front Desk department, discuss the ways of service improvement.
• Support implementation of the upselling program, communicating and ensuring process.
• Proceed with check-ins and check-outs.
• Ensure that passports data collected at the check-in and guest registration is done.
• Ensure due outs are done in a timely manner.
• Be fully familiar with the room types, applicable rates, discount and rates structures and rate policies.
• Provide necessary reports to Finance department when needed.
• Credit control procedures are strictly adhered to, that no bills exceed the stipulated limit without prior approval from the FOH Manager or Director of Rooms.
• Ensure compliance with all policies, standards and procedures.
• Maximum room occupancy and yield is ensured in line with the standards policy on rates.
• Daily check of arrival list, making sure all rooms are assigned according to category booked and guest preferences.
• Close communication is maintained with the housekeeping department on check-outs, room moves, forecast occupancies.
• All charges are correctly entered onto the guest’s folio and that this is always kept up to date.
• The float, cash and credit card takings for the shift are balanced and the necessary cashier reports completed. Declares any overage or shortage on this report.
• To be very meticulous in completing the daily checklist and check that it has been done during shift handover.
• To assist with any other duties as required by the Manager or another member of the management team.

Experience & Educational Requirements

• Hotel Management graduate or Front Office operations certification
• 1 year in a similar position in a five-star hotel
• Previous experience in a customer service function
• Strong orientation toward customer service
• Highly organized and proactive

Join a team that is warm,caring, connected and empoweredto create truly unique experiences. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting Memories.

• Supervise and train guest services team ensuring high levels of customer satisfaction.
• Handle guest inquiries, requests, and complaints in a professional and efficient manner.
• Ensure smooth check-in and check-out procedures and manage guest reservations.
• Monitor and maintain guest service standards ensuring all services are provided as per the hotel's policies.
• Coordinate with other hotel departments to address guest needs and ensure a seamless experience.
• Maintain accurate guest records and provide feedback to senior management for continuous improvement.

• Proven experience (5 years) in a guest services or front office management role within the hospitality industry.
• Strong leadership, communication, and problem-solving skills.
• Ability to manage guest concerns effectively and diplomatically.
• Excellent organizational skills and attention to detail.
• Flexibility to work shifts, weekends, and holidays.

Guest Services Manager • United Arab Emirates

• Supervise and train guest services team ensuring high levels of customer satisfaction.
• Handle guest inquiries, requests, and complaints in a professional and efficient manner.
• Ensure smooth check-in and check-out procedures and manage guest reservations.
• Monitor and maintain guest service standards ensuring all services are provided as per the hotel's policies.
• Coordinate with other hotel departments to address guest needs and ensure a seamless experience.
• Maintain accurate guest records and provide feedback to senior management for continuous improvement.

• Proven experience (5 years) in a guest services or front office management role within the hospitality industry.
• Strong leadership, communication, and problem-solving skills.
• Ability to manage guest concerns effectively and diplomatically.
• Excellent organizational skills and attention to detail.
• Flexibility to work shifts, weekends, and holidays.

Guest Services Manager • United Arab Emirates

• Supervise and train guest services team ensuring high levels of customer satisfaction.
• Handle guest inquiries, requests, and complaints in a professional and efficient manner.
• Ensure smooth check-in and check-out procedures and manage guest reservations.
• Monitor and maintain guest service standards ensuring all services are provided as per the hotel's policies.
• Coordinate with other hotel departments to address guest needs and ensure a seamless experience.
• Maintain accurate guest records and provide feedback to senior management for continuous improvement.

• Proven experience (5 years) in a guest services or front office management role within the hospitality industry.
• Strong leadership, communication, and problem-solving skills.
• Ability to manage guest concerns effectively and diplomatically.
• Excellent organizational skills and attention to detail.
• Flexibility to work shifts, weekends, and holidays.

Guest Services Manager • United Arab Emirates

• Supervise and train guest services team ensuring high levels of customer satisfaction.
• Handle guest inquiries, requests, and complaints in a professional and efficient manner.
• Ensure smooth check-in and check-out procedures and manage guest reservations.
• Monitor and maintain guest service standards ensuring all services are provided as per the hotel's policies.
• Coordinate with other hotel departments to address guest needs and ensure a seamless experience.
• Maintain accurate guest records and provide feedback to senior management for continuous improvement.

• Proven experience (5 years) in a guest services or front office management role within the hospitality industry.
• Strong leadership, communication, and problem-solving skills.
• Ability to manage guest concerns effectively and diplomatically.
• Excellent organizational skills and attention to detail.
• Flexibility to work shifts, weekends, and holidays.

Guest Services Manager • United Arab Emirates

• Supervise and train guest services team ensuring high levels of customer satisfaction.
• Handle guest inquiries, requests, and complaints in a professional and efficient manner.
• Ensure smooth check-in and check-out procedures and manage guest reservations.
• Monitor and maintain guest service standards ensuring all services are provided as per the hotel's policies.
• Coordinate with other hotel departments to address guest needs and ensure a seamless experience.
• Maintain accurate guest records and provide feedback to senior management for continuous improvement.

• Proven experience (5 years) in a guest services or front office management role within the hospitality industry.
• Strong leadership, communication, and problem-solving skills.
• Ability to manage guest concerns effectively and diplomatically.
• Excellent organizational skills and attention to detail.
• Flexibility to work shifts, weekends, and holidays.

Guest Services Manager • United Arab Emirates

• Supervise and train guest services team ensuring high levels of customer satisfaction.
• Handle guest inquiries, requests, and complaints in a professional and efficient manner.
• Ensure smooth check-in and check-out procedures and manage guest reservations.
• Monitor and maintain guest service standards ensuring all services are provided as per the hotel's policies.
• Coordinate with other hotel departments to address guest needs and ensure a seamless experience.
• Maintain accurate guest records and provide feedback to senior management for continuous improvement.

• Proven experience (5 years) in a guest services or front office management role within the hospitality industry.
• Strong leadership, communication, and problem-solving skills.
• Ability to manage guest concerns effectively and diplomatically.
• Excellent organizational skills and attention to detail.
• Flexibility to work shifts, weekends, and holidays.

Guest Services Manager • United Arab Emirates

• Supervise and train guest services team ensuring high levels of customer satisfaction.
• Handle guest inquiries, requests, and complaints in a professional and efficient manner.
• Ensure smooth check-in and check-out procedures and manage guest reservations.
• Monitor and maintain guest service standards ensuring all services are provided as per the hotel's policies.
• Coordinate with other hotel departments to address guest needs and ensure a seamless experience.
• Maintain accurate guest records and provide feedback to senior management for continuous improvement.

• Proven experience (5 years) in a guest services or front office management role within the hospitality industry.
• Strong leadership, communication, and problem-solving skills.
• Ability to manage guest concerns effectively and diplomatically.
• Excellent organizational skills and attention to detail.
• Flexibility to work shifts, weekends, and holidays.

Guest Services Manager • United Arab Emirates

Job Summary: Responsible for the courteous and efficient reception of patients, records information for registration, and directs patients coming for outpatient clinic visits. Performs clerical duties as assigned (i.e., patient appointments, maintain logs, preparing statistics, ordering, and stocking office supplies).

• Greets patients and/or guests arriving at the outpatient clinics, to assist as required.
• Registers all outpatients upon arrival as per policy.
• Identification of patient valid documents i.e., EID or Passport.
• Checking eligibility for insurance approval.
• Schedules, reschedules, cancels, and confirms outpatient and medical services as required.
• Initiates accurate process to complete the patient’s registration (insurance or self-paying).
• Collects payment, i.e., cash, deductibles, co-insurance, and copayment as per insurance and/or SOB’s (from online insurance portals) service wise.
• Coordinates with nursing and other departments to resolve patient’s queries.
• Informs patients when there are delays for diagnostic or treatment services.
• Directs patients to appropriate clinics/areas.
• Submits documents related to cash collection and refunds to Chief Cashier.
• Maintains records for any authentication for services for any patient(s) given by higher officials. Report to be forwarded to Billing Supervisor.
• Reconciliation of daily cash and credit card collection to be completed before closing. Excess or short in collection to be reported to Chief Cashier.
• Cash collection according to the individual collection report must be deposited in the Main Cash Box.
• Coordinates with the clinic and service providing units for rectification of documents and reports requested by the Back Office - Claims Submission Team.
• Assists in training of new employees as directed by supervisor.
• Knowledge of insurance protocols.
• Coordinates with insurance department and clinic for preauthorization of services.
• Knowledge in basic medical terminology (limited to front office).

• High School/Bachelor’s Degree (preferable).
• Two (2) years of experience in customer-facing role with billing expertise preferred.
• Proficiency in computers.
• Knowledge in basic medical terminology.
• Communication skills in English/Arabic.
• Ability to multi-task and perform under stressful situations.
• Customer-oriented.
• Efficiency, reliability, and accountability.