163 Emaar Hospitality Group jobs in the United Arab Emirates

Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates an exceptional portfolio of 28 properties across the Middle East, Europe and Asia. The brand is renowned worldwide for its distinguished beachfront resorts, esteemed city hotels and luxury residences, and is known for warm and generous service and distinctive experiences that bring joy to guests from across the world.

From the iconic Jumeirah Burj Al Arab to a network of luxury properties worldwide, Jumeirah is committed to delivering memorable experiences with the highest standards of hospitality.

To be the main point of contact for the guests upon their arrival until their departure and to handle all enquiries throughout their stay in a friendly and effective manner, always striving to exceed expectations and adhering to the Jumeirah Signature Standards.

• Give a warm welcome to guests on arrival and register them as well as issuing room keys in the appropriate welcome booklet.
• Take

Job Summary:

We are seeking a professional and service-oriented Guest Relations Agent to join our team.

The ideal candidate will serve as the first point of contact for our guests, ensuring a seamless and welcoming experience throughout their stay.

• Manage check-in and check-out procedures for both short-term and long-term guests
• Address and coordinate maintenance issues promptly and efficiently
• Liaise closely with the Housekeeping team to ensure unit readiness and cleanliness standards
• Handle daily cash transactions and maintain accurate financial records
• Provide exceptional customer service and respond to guest inquiries in a timely manner

• Associate

• Full-time

• Hospitality

This is an active job posting accepting applications.

We are seeking a highly organized and detail-oriented Guest Services Coordinator to join our team. In this role, you will be responsible for ensuring that all guests have a seamless and enjoyable experience at our establishment.

Main Responsibilities:

• Assign rooms according to guest preferences and requests whenever possible.
• Pre-register designated guests and prepare key packets.
• Organize and coordinate check-in procedures for arriving groups.
• Review and track room changes and communicate status to staff.
• Confirm reservations and cancellations.
• Review out-of-order rooms daily.
• Verify and adjust billing for guests.
• Fundamentally file guest paperwork or documentation.
• Set up/process all guest check-ins/check-outs.
• Activate room keys.
• Secure valid

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Marriott International is the world's largest hotel company with more brands, more hotels, and more opportunities for associates to grow and succeed. We believe a great career

We are currently seeking Guest Services Coordinators who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests.

Your role will involve maintaining effective communication on all reservations made, ensuring smooth and efficient service delivery. Key responsibilities include:

• Processing and confirming guest room reservations made by clients via phone or email.
• Recording all pertinent information into the computer system, attending to inquiries, complaints and requests regarding reservations.
• Remaining up-to-date with all hotel promotions in and around the property, following established procedures to process all room reservations, rates, confirmations, and hotel facilities.
• Demonstrating complete product knowledge, understanding rate structure and applying rate management principles.
• Maintaining an accurate filing system for all correspondence and collating reports as required by the Reservations Manager or Supervisor.
• Promoting good public relations and endeavouring to maximize business opportunities.
• Maintaining an accurate room status at all times.
• Ensuring all incoming calls are answered according to our standards, receiving and processing information received via fax and email.
• Organising visa requests for hotel guests as per hotel policy, upselling whenever an opportunity arises.

• Excellent communication and interpersonal skills.
• Able to work under pressure and maintain a high level of accuracy.
• Familiarity with computer systems and data entry.
• Strong problem-solving and analytical skills.

We offer a competitive salary and benefits package, including opportunities for career growth and development.

A dynamic and supportive work environment that values innovation and teamwork.

Our team is seeking an experienced Guest Experience Manager to join our ranks. As a key member of our operations team, you will be responsible for ensuring that our guests receive the highest level of service and treatment during their stay.

• Develop and implement activities and services tailored to meet the unique needs and preferences of our guests.
• Manage and resolve customer complaints in a professional and timely manner, working closely with stakeholders to ensure effective resolution.
• Design and execute customer service programs, promotions, and events to enhance the overall guest experience.
• Maintain accurate records of guest interactions and history, analyzing data to inform improvements to our welcome services.
• Oversee daily operations to ensure efficient and consistent delivery of services, aligning with company policies and procedures.
• Provide training and feedback to colleagues to support their development and performance.
• Ensure compliance with health, safety, and environmental management procedures within your area of responsibility.
• Implement departmental policies, processes, and procedures, providing guidance and monitoring adherence among staff.

As a successful candidate, you will have a proven track record in management and customer service, with excellent communication and interpersonal skills. You will also possess hands-on experience in event planning and execution within the hospitality sector.

In return for your hard work and dedication, we offer a range of benefits, including:

• A competitive salary and bonus structure.
• The opportunity to work with a dynamic and progressive company.
• A comprehensive benefits package, including health insurance and retirement savings plan.
• Ongoing training and development opportunities.
• The chance to contribute to the growth and success of our company.

If you are a motivated and results-driven individual who is passionate about delivering exceptional guest experiences, please submit your application today.

We are currently seeking for passionate and dynamic guest focused Front Office professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests.

As a Guest Services Manager you are responsible to provide professional and customer focused service to our guests, ensuring their stay will become a memorable experience whereby your role will include key responsibilities such as:

• Maintain an up to date knowledge of hotel information and local services, including operating hours, promotions, events, attractions and any allied information

• Actively elicit guest feedback and preferences, regarding hotel services and ensure action is initiated on the same to maximize guest satisfaction

• Monitor guest service personnel to ensure maximum guest satisfaction through personal recognition and prompt cordial attention from arrival through departure

• Handle guest complaints and assist in maintaining smooth relationships between management and guests by resolving problems arising from guest complaints and attending to their requests or queries with dispatch immediately

• Responsible for an efficient, clean, safe and hygienic upholding of all front office areas

• Assure compliance and coordination of guests needs, requests and personal preference

• Organise and implement all special needs, personal preferences and amenity distribution in accordance to the departments standards

We are seeking passionate and dynamic guest focused Housekeeping professionals who pride themselves on delivering extraordinary levels of customer service.

Responsibilities include receiving work assignments, cleaning rooms and bathrooms, and performing a variety of tasks as instructed by Supervisors.

• Vocational training within the Housekeeping Department of a hotel is ideal.
• Good command of English is an advantage.

1. Receive work assignment, keys and supplies from the supervisor and sign the key log book accurately.
2. Clean rooms and bathrooms, performing any combination of the following duties:
1. Keep fire exits and stair ways clear of any obstruction.
2. Check and report any maintenance work required immediately.
3. Pick up any litter from corridors and pathways.
4. Vacuum carpet and upholstered furniture, dust and wipe furniture, empty ashtrays and wastebaskets.
5. Make bed, wash sink, bathtub, toilet, tiles, mirrors and floor and polish brass and metal.
6. Replenish bathroom supplies and room supplies.
7. Tidy and arrange neatly guest toilet articles on vanity top and spot cleans carpet when necessary.
8. Clean and keep the guest corridors, service pantries and service areas neat and tidy at all times.
9. Remove Room Service tray and trolley from guestroom and corridors.
10. Inform valet service to collect guests clothes for laundry, dry cleaning or pressing services.

• Opportunity to work with a multi-cultural team and guests alike.
• Passion to serve customers.

• Understanding the Job.
• Taking Responsibility.
• Recognizing Differences.
• Customer Focus.
• Adaptability.
• Teamwork.

This is an entry level position with full-time employment.

Job Opportunity: Guest Service Centre Agent

We are seeking a skilled Guest Services Specialist to join our team. This is a key role in our Front Office department, where you will be responsible for delivering exceptional service to our guests.

• Key Responsibilities:
• Anticipate guest needs and handle inquiries in a helpful and attentive manner.
• Holding comprehensive knowledge of our hotel product, including room types, rates, features, and facilities.
• Ensure seamless service delivery, exceeding the highest standards at all times.
• Identify opportunities to enhance guest experience, providing tailored solutions.
• Develop close working relationships with hotel departments, ensuring a cohesive service approach.

Requirements:

• Candidate must hold a college diploma in hotel management or related field.
• Prior experience in Front Office or Guest Services is essential.
• Luxury hotel experience is highly beneficial.
• The candidate should possess good communication skills and proficiency in English, both written and spoken.

Benefits:

This role offers the opportunity to develop your career in a dynamic environment.