151 Emaar Hospitality Group jobs in the United Arab Emirates

About Jumeirah:
Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates a portfolio of 31 exceptional properties across 13 countries in the Middle East, Europe, Asia, and Africa. In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and since then the brand has become known for its distinguished beachfront resorts, esteemed city hotels, and exclusive branded residences. Jumeirah is synonymous with Arabian luxury hospitality and the ability to craft distinctive, purposeful experiences for the world's most discerning travellers.

About Jumeirah Burj Al Arab:
Jumeirah Burj Al Arab, Dubai's most iconic hotel and a global symbol of Arabian hospitality, stands as the flagship of Jumeirah's exceptional portfolio. Its sail-shaped structure, one of the world's most photographed superstructures, redefined luxury hospitality when it opened in 1999. The hotel offers a collection of exquisite destination dining and wellness experiences.

About the Job:
An exciting opportunity has arisen for a Guest Services Executive to join the Jumeirah Burj Al Arab team. The main duties and responsibilities of this role:

• Efficiently handle guest check-ins and check-outs, ensuring a smooth, accurate, and welcoming experience.
• Process guest payments, manage billing inquiries, and handle cash and credit transactions securely and accurately.
• Allocate rooms based on guest preferences and availability, ensuring special requests are accommodated.
• Assist with reservation modifications, cancellations, and confirmations in line with hotel policies and procedures.
• Handle and resolve guest complaints with a professional, solutions-oriented approach, escalating when necessary.
• Promote hotel services and amenities during guest interactions, identifying opportunities to enhance their stay through upselling

The ideal candidate for this position will have the following experience and qualifications:

• One or two years of experience in the same role with a luxury 5-star property; experience in the UAE is desirable, but not mandatory.
• Proficient in English and an additional language.
• Strong knowledge of Microsoft Office products and Opera (Cloud).
• Experience working in a multi-cultural environment.
• Confident in successfully handling complaints of various severity.

About the Benefits
At Jumeirah, we are dedicated to fostering a vibrant community where colleagues feel valued, supported, and inspired to grow. Our benefits package reflects this commitment by offering excellent accommodation, extensive sports and leisure facilities, alongside comprehensive healthcare, and opportunities for professional development.

Benefits include:

• Supportive and inclusive work environment
• Access to Learning & Development programmes and clear career pathways
• Opportunities for internal mobility within our global network
• Colleague discounts on food, beverage, and hotel stays worldwide
• Company-provided shared accommodation
• Comprehensive healthcare and life insurance coverage
• Paid annual leave and flight from your home country
• Performance-based incentives tailored to your role
• Competitive tax-free salary paid in UAE Dirhams (AED)

Main Duties And Responsibilities
Customer Service

• Ensure that all interactions with guests are engaging and align with the park's brand promise.
• Handle guest inquiries and feedback in a courteous and efficient manner, ensuring that any issues are resolved satisfactorily.
• Maintain positive interactions with guests and colleagues, fostering a fun and welcoming environment.

Financial

• Maximize sales through effective product knowledge and upselling techniques.
• Assist in managing resources efficiently to meet the financial goals of the park.
• Embrace new technology and methods to enhance the guest experience and improve productivity.

Operational

• Operate the ticketing system, handle transactions accurately, and manage guest admissions.
• Validate tickets and wristbands for entry.
• Provide information about ticket options, promotions, and park policies.
• Ensure a smooth and efficient entry process for all guests.
• Assist guests with cabana reservations and ensure cabanas are clean and ready for use.
• Provide information about cabana amenities and services.
• Ensure guests have a comfortable and enjoyable experience in their cabanas.
• Manage locker and towel rental services, including issuing and collecting towels.
• Maintain cleanliness and organization in the locker and towel rental areas.
• Ensure an adequate supply of clean towels is available at all times.
• Assist guests with lost and found inquiries and manage the lost and found inventory.
• Ensure lost items are logged and stored securely.
• Facilitate the return of lost items to their owners.
• Promote and upsell packages and additional services to enhance the guest experience.
• Provide detailed information about available packages and their benefits.
• Provide guests with information about park attractions, events, and services.
• Assist guests with directions and general inquiries.
• Be flexible and adapt to different roles and tasks within the guest services department.
• Ensure all guest service areas are safe and adhere to park guidelines.

Personnel

• Work closely with other guest services staff to ensure a cohesive and enjoyable guest experience.
• Participate in training and development programs to enhance customer service skills.
• Adhere to the park's grooming and appearance standards, ensuring a professional and approachable image.

Other Duties

• Follow all park policies on fire, hygiene, health, and safety.
• Report for duty punctually, wearing the correct uniform and nametag at all times.
• Maintain a high standard of personal appearance and hygiene.
• Attend and contribute to staff meetings and training sessions.
• Support the implementation of the park's values and culture.
• Undertake any reasonable tasks and secondary duties as assigned by the Guest Services Team Leder or Department Management.

Occasional Duties

• Assist in carrying out inventory of guest services supplies and equipment.
• Perform other reasonable duties and responsibilities as assigned.

Customer service and or food and beverage experience in hospitality, tourism, or theme parks

Strong problem-solving and conflict resolution skills

Ability to handle cash transactions and use POS systems

Ability to assist Guests with ticketing, general inquiries, and park policies

High reading, writing, and oral proficiency in the English language

Additional Information

Job Number

Job CategoryRooms & Guest Services Operations

LocationBvlgari Resort Dubai, Jumeirah Bay Island, Dubai, United Arab Emirates, United Arab Emirates, 72223

ScheduleFull Time

Located Remotely?N

Position Type Non-Management

Политика Marriott International — быть работодателем, который рад всем и который дает всем равные возможности. Мы приветствуем создание обстановки, в которой ценится и отмечается уникальный опыт наших сотрудников. Наша сила — уникальное сочетание культуры, таланта и опыта наших сотрудников. Наша политика — отсутствие дискриминации по принципам, защищаемым законодательством, включая ограниченные возможности, статус ветерана или другие принципы, защищаемые применимым законодательством.

Дизайн отелей Bulgari Hotels & Resorts был разработан совместно с нашим партнером Bulgari – компанией, которая создает ювелирные изделия и предметы роскоши. Наши объекты расположены в крупных городах и на роскошных курортах, притягивающих людей со всего мира. Присоединяйтесь к нашему коллективу и создавайте для гостей изысканную атмосферу, вдохновленную классическим, всегда актуальным дизайном от бренда Bulgari. Выбрав работу в Bulgari Hotels & Resorts, вы станете частью коллектива одного из брендов Marriott International. Делайте то, что у вас получается лучше всего, начните движение к своей цели, присоединитесь к удивительной глобальной команде и измените свою жизнь к лучшему.

ID

Category

Operations

Asset : Name

Danat Al Emarat

City

Abu Dhabi

Facility Overview

Danat Al Emarat Hospital is a leading center for women's and children's health, offering advanced medical services across specialties including Neonatology, Pediatrics, Obstetrics & Gynecology, and Women's Health. Danat Al Emarat combines world-class medical care with top-tier hospitality standards, providing VIP suites and specialized services for local and international patients.

Role Overview

We are searching for UAE Nationals to be a part of our Patient Access Services team.

As a Guest Services Officer, you will be the first point of contact for patients, families, and visitors, ensuring a welcoming and efficient experience at our healthcare facilities. Your role will encompass patient registration, appointment scheduling, insurance verification and eligibility through the official platforms. All while maintaining the highest standards of service excellence. Additionally, this position requires translation support in consultation with the physicians (Arabic to English/English to Arabic).

This role is ideal for individuals passionate about delivering exceptional patient care and customer service, ensuring a seamless experience for all visitors at our healthcare facilities.

• Greet and assist patients, ensuring a positive and professional first impression.
• Manage patient registration, verify insurance eligibility, and schedule appointments.
• Handle cash collections, billing inquiries, and ensure accurate patient identification.
• Serve as an interpreter (Arabic to English / English to Arabic) to facilitate clear communication between patients and medical staff.
• Perform clinical assistant duties as required.
• Ensure compliance with DOH, DHA, and JCI regulations.
• Communicate effectively with patients, families, and medical teams in a timely and professional manner.
• Contribute to process improvements and initiatives aimed at enhancing service excellence.

• UAE National with a family book
• 2+ years of experience in customer service, patient access, translation, or an administrative role, preferably in a healthcare setting.
• Strong attention to detail with the ability to work efficiently in a fast-paced environment.
• Excellent communication and interpersonal skills with a patient-centric approach.
• Proficiency in Microsoft Office and familiarity with hospital systems (e.g., EMR, insurance portals).
• Fluency in both English and Arabic, with the ability to serve as a translator.

Additional Information

Job Number

Job CategoryRooms & Guest Services Operations

LocationSheraton Jumeirah Beach Resort, Al Mamsha Road, Dubai, United Arab Emirates, United Arab Emirates

ScheduleFull Time

Located Remotely?N

Position Type Management

萬豪國際集團致力於成為平等提供就業機會的雇主,歡迎所有人並為其提供入職機會。我們積極營造包容的環境,尊重並讚揚各員工的獨特背景。我們的最大優勢在於全體員工豐富文化、才能和經驗的融合。我們承諾所有受法律保護之基礎上的零歧視,包括身障、退役身分或受其他適用法律保護的其他情況。

加入喜來登大家庭,成為我們全球社區的一員。自 1937 年以來,喜來登便是人們相聚一堂與彼此聯誼的社群空間。喜來登員工在世界各地超過 400 個社區讓人們感受到親切的歸屬感。我們透過精彩體驗和周到服務熱忱歡迎各方賓客。如果您擁有團隊協作能力、樂於提供稱心體驗,不妨選擇從喜來登酒店出發,探索您的下一次職業良機。歡迎攜手我們實現「世界在此匯聚」的品牌使命。加入喜來登酒店及度假酒店,便是加入萬豪國際集團的非凡品牌組合。從這裡揚帆啟程,發揮個人價值,追求人生目標,加入卓越國際團隊,展現真我風采。

As the world's largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental brand. Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs, inspiring us to create warm and sophisticated experiences for those seeking a richer perspective on the world.

Each of our hotels cultivates a distinctive style and ambiance where we embrace every opportunity to give our guests a personal and enriching experience.

If you'd like to embrace a wider world of experiences and opportunities, we'd like to welcome you to join InterContinental Dubai Marina Hotel & Residences as Guest Services Supervisor - Club Lounge.

InterContinental Dubai Marina is a Five Star luxury hotel in the heart of Dubai Marina, featuring 328 rooms and residence suites, flexible event spaces, and a variety of restaurants & bars. With over 30 languages and countries represented by the staff, the hotel weaves together an international five-star presence.

Your role will include but not be limited to:

• Representing the Guest Services team with professionalism, warmth, and integrity in all guest and colleague interactions.
• Taking ownership of guest concerns and ensuring timely resolution with a commitment to service recovery that exceeds expectations.
• Executing the daily shift checklist with attention to detail to guarantee smooth operations throughout your shift.
• Assisting in the management of key operational systems such as Opera PMS, and maintaining inventory of guest supplies and departmental resources.
• Leading, guiding, and motivating the Guest Services team to ensure consistency in service delivery and alignment with the InterContinental brand standards.
• Monitoring team performance and supporting ongoing training and development to elevate guest satisfaction and operational efficiency.
• Acting as a key point of contact in the absence of senior management to maintain continuity of exceptional service delivery.

Why you will love this job:

• Work in a dynamic, high-energy environment where no two days are the same.
• Learn new skills, receive mentorship, and have opportunities for career growth.
• Be part of a supportive team that values collaboration and fun.
• Enjoy benefits like staff discounts, and a creative, inspiring workplace.

Ideally, you'll have some or all the following qualifications and experience we're looking for:

• A minimum of 2 years' experience in a similar role within luxury hospitality or a 5-star hotel environment.
• Excellent communication skills, both written and spoken, in English. Additional languages are a plus.
• Solid working knowledge of Opera PMS and other front office systems.
• Ability to multi-task and remain calm and composed under pressure.
• Strong organizational skills and a proactive, hands-on approach to problem-solving.

What you can expect from us

We provide our team members with everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including impressive room discounts, and some of the best training in the industry.

Our mission is to welcome everyone and create inclusive teams where we celebrate differences and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees, promoting a culture of trust, support, and acceptance. We always welcome different backgrounds, experiences, and perspectives.

IHG gives every member of the team the room they need to belong, grow, and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.

So, join us and become part of our ever-growing global family. Apply today and embark on your next exciting career journey with us

As the world's first and most global luxury hotel brand, InterContinental Hotels & Resorts has pioneered international travel since the 1940s, we are passionate about sharing our renowned international know-how and cultural wisdom in truly impressive surroundings. We all take great pride in being genuine ambassadors of the InterContinental brand and to be part of the brand you will have a thirst for travel, passion for culture and appreciation for diversity. We create inspiring experiences for those seeking a richer perspective on the world. If you'd like to embrace a world of opportunities, we'd like to welcome you to the world's most international luxury hotel brand.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.

Job Description
We are currently seeking for passionate and dynamic guest focused Front Office professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests.

As a Guest Services Manager you are responsible to provide professional and customer focused service to our guests, ensuring their stay will become a memorable experience whereby your role will include key responsibilities such as-

• Maintain an up to date knowledge of hotel information and local services, including operating hours, promotions, events, attractions and any allied information
• Actively elicit guest feedback and preferences, regarding hotel services and ensure action is initiated on the same to maximize guest satisfaction
• Monitor guest service personnel to ensure maximum guest satisfaction through personal recognition and prompt cordial attention from arrival through departure
• Handle guest complaints and assist in maintaining smooth relationships between management and guests by resolving problems arising from guest complaints and attending to their requests or queries with dispatch immediately
• Responsible for an efficient, clean, safe and hygienic upholding of all front office areas
• Assure compliance and coordination of guests needs, requests and personal preference
• Organise and implement all special needs, personal preferences and amenity distribution in accordance to the departments standards

Skills
Education, Qualifications & Experiences
You should ideally have a degree in the hospitality field with previous experiences in the Front Office Department within a hotel. You must also have fluency in both written and spoken English and an immaculate personal presentation along with the ability to solve problems effectively. Computer literacy and the knowledge of Opera will be highly regarded.

Knowledge & Competencies
The ideal candidate will be well versed in Guest Relations with excellent presentation and communication skills as well as with a high aptitude for customer care. You are an outgoing, charismatic and approachable character, who will work well under pressure in a fast paced environment and be a great team leader, who thrives in working with a multi-cultural team and guests alike, while possessing following additional competencies-

Understanding Hotel Operations

Effective Communication

Planning for Business

Supervising People

Understanding Differences

Supervising Operations

Teamwork

Adaptability

Customer Focus

Drive for Results

Quick Summary

Bvlgari Resort Dubai is seeking a Guest Services Associate to deliver exceptional service experiences for luxury travelers. This role is central to maintaining the resort s reputation for elegance, exclusivity, and world-class hospitality.

Job Details

Location: UAE

Location: Dubai

Industry: Hospitality / Travel

Function: Rooms & Guest Services Operations

Gender: Any

Candidate Nationality: Any

Job Type: Full-time

Role Summary

As a Guest Services Associate at Bvlgari Resort Dubai, you will play a key role in ensuring guests enjoy seamless and memorable stays in Dubai, UAE. The position involves front-line service delivery, attention to detail, and maintaining the luxury standards expected of one of the world s premier resort brands.

What You ll Do

* Welcome and assist guests on arrival, ensuring smooth check-in and check-out processes.

* Handle guest inquiries with professionalism, providing accurate information on resort services and Dubai attractions.

* Support the rooms and guest services team in daily operations.

* Ensure guest requests and issues are managed promptly and effectively.

* Maintain the highest standards of service, cleanliness, and presentation in line with brand expectations.

Ideal Profile

* Previous experience in guest services or front-of-house roles in a luxury hospitality environment.

* Excellent communication and interpersonal skills.

* Strong attention to detail and ability to anticipate guest needs.

* Fluency in English; additional languages are an advantage.

* Flexible, team-oriented, and able to work in a fast-paced resort setting.

Additional Information

Job Number

Job CategoryRooms & Guest Services Operations

LocationBvlgari Resort Dubai, Jumeirah Bay Island, Dubai, United Arab Emirates, United Arab Emirates, 72223

ScheduleFull Time

Located Remotely?N

Position Type Non-Management

모든 고객의 체크인, 체크아웃, 객실 배정, 객실 변경/지연 체크아웃 요청을 처리하고 결제를 완료한 후, 객실 키를 발급하고 활성화합니다.요금이 MarketCode와 일치하는지 확인하고, 예외사항이 있을 경우 그에 대한 설명을 포함하여 문서화합니다. 고객의 청구 내역을 확인하고 조정합니다. 고객이 객실을 기다리는 경우 담당 직원에게 알립니다. 고객에게 메시지를 전달합니다. 시스템에서 퇴실 처리를 합니다. 하우스키핑팀과 협력하여 객실 상태 및 고객 불만 사항을 추적합니다. 고객 서류 또는 문서를 정리하고 보관합니다. 전화 교환대를 운영합니다. 일일 보고서, 비상연락망, 신용카드 승인 보고서를 실행하고 확인합니다고객에게 주변 안내 및 정보를 제공합니다. 모든 고객 전화, 요청, 질문 또는 불만 사항에 응답, 기록, 처리하고 고객이 만족할 수 있도록 후속 조치를 취합니다. 고객/방문객을 위한 교통편을 준비합니다. 근무 시작과 종료 시 현금을 계산하고 안전하게 보관합니다. 고객의 수표, 모든 결제 유형, 바우처, 유료 결제, 요금, 거스름돈을 처리합니다. 도난 신고가 접수되면 손실 방지/보안팀에 알립니다.

회사 정책과 절차를 따르고, 사고, 부상의 위험이 있거나 안전하지 않은 작업 환경을 관리자에게 보고하고, 유니폼과 개인 용모를 청결하고 전문적으로 유지합니다. 대외비 정보의 기밀을 유지하고, 회사 자산을 보호합니다. 회사에 기준에따라 고객을 환영하고 응대하고, 고객의 서비스 요구를 예측하고 해결해 주고, 장애가 있는 사람을 돕고, 고객에게 진심으로 감사함을 표현합니다. 명확하고 전문적인 언어를 사용하여 말하고, 적절한 에티켓을 사용하여 전화를 받습니다. 긍정적인 업무 관계를 발전시키고 유지하며, 팀이 공동의 목표를 달성하도록 지원하고, 직원의 우려 사항을 경청하고 적절히 대응합니다. 품질 기준을 준수합니다.장시간 서 있거나앉거나걷을 수 있으며10파운드 이하의 물체를 도움 없이 이동, 들어올리기, 운반, 밀기, 당기기, 놓기 등을 할 수 있습니다. 상사의 요청에 따라 기타 합리적인 직무를 수행합니다.

안전 및 보안

• 업무 관련 사고 또는 기타 부상이 발생하면 즉시 관리자/감독자에게 보고합니다.
• 회사 및 부서의 안전 및 보안 정책과 절차를 준수하여 깨끗하고 안전하며 보안이 유지되는 환경을 조성합니다.
• 호텔 내 의심스러운 사람에 대해 주의를 기울입니다.
• 비상 상황(예: 대피, 의료 응급 상황, 자연재해)을 처리하기 위한 호텔별 절차를 따릅니다.
• 안전하지 않은 작업 절차나 조건을 파악하여 시정하거나 경영진 및 보안/안전 담당자에게 보고합니다.

정책 및 절차

• 고객과 동료의 개인정보를 보호하고 보안을 유지합니다.
• 회사의 대외비 자료와 정보를 보호하고 비밀을 유지합니다.
• 회사 및 부서 정책과 절차를 따릅니다.
• 유니폼, 명찰, 개인 용모는 깨끗하고 위생적이며 전문적이고 회사 정책과 절차를 준수 합니다.
• 회사 정책 및 절차에 따라 회사 도구, 장비, 기계 또는 기타 자산을 보호합니다.
• 상사의 요청에 따라 기타 합리적인 직무를 수행합니다.

고객 관계

• 미소, 눈맞춤, 친절한인사로 모든 고객을 환영하고 응대하며, 가능하면 고객의 이름을 사용합니다(고객의 이름 사용하기).
• 브랜드 또는 호텔별 프로세스(예: LEARN, PLEASED, Guest Response, LEAP, MYSTIQUE)를 사용하여 고객의 질문, 불만 사항 및 요청에 적극적으로 귀 기울이고 긍정적으로 응답하여 문제를 해결하고 고객을 만족시키고 신뢰를 구축합니다.
• 고객의 요구를 더 잘이해하기 위해 고객에게 질문하고, 고객의 선호도를 관찰/경청하고 가능한 조치를 취하는 등 고객의 서비스 요구 사항을 예측합니다.
• 전문적이고 긍정적이며 시기적절한 방식으로 고객의 서비스 요구를 해결합니다.
• 고객에게 진심

보석 회사의 설립자이자 명품 디자이너인 불가리(Bulgari)와의 파트너십을 통해 개발된 불가리 호텔 & 리조트(Bulgari Hotels & Resorts)는 주요 국제 도시와 럭셔리 리조트가 모여 있는 곳에 위치하고 있습니다. 불가리 팀에 합류하여 불가리 브랜드만의 독특한 매력과 시대를 초월한 화려함, 유산을 전달하는 데 도움을 주세요. 불가리 호텔 & 리조트에 입사하면 메리어트 인터내셔널의 브랜드 포트폴리오에 합류하게 됩니다. 최선을 다해 일하고, 목표를 향해 달리며, 훌륭한 글로벌 팀의 일원으로 최고의 나를 만들고 싶다면 불가리 호텔 & 리조트의 문을 두드리세요.