41 Emaar Hospitality Group jobs in the United Arab Emirates
Guest Services Executive
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Rare Finds is a diverse collection of resorts celebrating the individuality and unique identity of a destination, with a distinct ability to captivate the imagination, and bring to the forefront the essence of a place.
Authentic and captivating, Bab Al Shams Desert Resort is a truly magical destination, where expertly curated itineraries and bespoke entertainment are the beating heart of our legendary desert-based destination. Part of our unique Rare Finds collection, the essence of Bab Al Shams joins our guests together to discover the most soulful experiences and humbling journeys, set against Dubai’s endless dunes and rich culture.
About The Role
• Run daily activities, reporting and operations of the Front Desk (such as check-in, credit limit, check-out, etc.). With experience in a high-quality luxury hotel/resort guest service, the Guest Service Executive will offer the highest level of customer service. Guest Service Executive supports all property operations, ensuring that the highest levels of hospitality and service are provided. Agent, Front Office manages the flow of questions and directs guests within the lobby, as well as support the tracking and resolution of service issues.
Key Duties and Responsibilities
• Encourage and build mutual trust, respect, and cooperation among team members.
• Demonstrate appropriate behaviours.
• Maintain a strong working relationship with all departments to support property operations and goals and to expedite the resolution of any problems that may arise through the general operation of the property.
• Provide information to supervisors, co-workers, by telephone, in written form, e-mail, or in person.
• Provide services for customer satisfaction and retention.
• Support handling complaints, settling disputes, and resolving grievances and conflicts and reporting to manager, or otherwise negotiating with others.
• Provide immediate assistance to guests.
• Interact with customers on a regular basis throughout the property to obtain feedback on quality of product, service levels and overall satisfaction.
• Record guest issues in the guest response tracking system.
• Always follow LQA Standards related to FD operations.
• Focus on guest satisfaction and focus on continuous improvement.
• Analyse information and evaluate results in order to choose the best solution and solve problems.
• Support day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers daily.
• Ensure compliance with all policies, standards and procedures.
• Participate and contribute to the discussion of the work that affects Front Desk department, discuss the ways of service improvement.
• Support implementation of the upselling program, communicating and ensuring process.
• Proceed with check-ins and check-outs.
• Ensure that passports data collected at the check-in and guest registration is done.
• Ensure due outs are done in a timely manner.
• Be fully familiar with the room types, applicable rates, discount and rates structures and rate policies.
• Provide necessary reports to Finance department when needed.
• Credit control procedures are strictly adhered to, that no bills exceed the stipulated limit without prior approval from the FOH Manager or Director of Rooms.
• Ensure compliance with all policies, standards and procedures.
• Maximum room occupancy and yield is ensured in line with the standards policy on rates.
• Daily check of arrival list, making sure all rooms are assigned according to category booked and guest preferences.
• Close communication is maintained with the housekeeping department on check-outs, room moves, forecast occupancies.
• All charges are correctly entered onto the guest’s folio and that this is always kept up to date.
• The float, cash and credit card takings for the shift are balanced and the necessary cashier reports completed. Declares any overage or shortage on this report.
• To be very meticulous in completing the daily checklist and check that it has been done during shift handover.
• To assist with any other duties as required by the Manager or another member of the management team.
Experience & Educational Requirements
• Hotel Management graduate or Front Office operations certification
• 1 year in a similar position in a five-star hotel
• Previous experience in a customer service function
• Strong orientation toward customer service
• Highly organized and proactive
Join a team that is warm,caring, connected and empoweredto create truly unique experiences. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting Memories.
#J-18808-LjbffrGuest Services Operator
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Unternehmensbeschreibung
Banyan Group is one of the world’s leading independent, multi-branded hospitality groups centered on the purpose-driven mission of stewardship and wellbeing while offering exceptional, design-led experiences.
The Group’s diversified portfolio of hotels, resorts, spas, galleries, golf and residences features an ecosystem of 10 global brands, including the award-winning Banyan Tree, Angsana, Cassia, Dhawa and Laguna, and the highly anticipated new brands of Homm, Garrya, Folio, and two new Banyan Tree brand extensions - Escape and Veya.
Established in 2008, with the goal of advancing people development and management excellence, Banyan Tree Management Academy has nurtured over 10,000 associates across 23 countries. The Group is recognised for its commitment to environmental protection and community development through its Banyan Tree Global Foundation. Operating over 70 hotels in 17 countries, it has over 50 new properties in the pipeline.
Banyan Tree Dubai is an urban sanctuary of well-being on the tranquil shores of Bluewaters Island. With elegantly appointed rooms and suites, incredible dining, Asian-inspired hospitality, and recreation, the resort is an oasis for lasting memories. Fronted by 500m of a pristine, private beach with uninterrupted views of the Arabian Gulf and backed by the iconic Ain Dubai, Banyan Tree Dubai boasts 3 chilled outdoor pools, a fully-serviced beach, the award-winning Banyan Tree Spa, a fitness centre and 5 dining options.
Stellenbeschreibung
Summary: As a Guest Service Operator, you'll be the voice of our hotel - connecting with guests and ensuring their needs are met with a personal touch. Your primary responsibility will be to manage incoming calls, assist guests with inquiries, and enhance their overall experience. We pride ourselves on delivering unforgettable experiences to our guests. As a luxury destination, we are dedicated to providing exceptional service that reflects our commitment to excellence.
Responsibilities
- Be the First Point of Contact: Greet callers with warmth and professionalism, providing them with a welcoming experience from the moment they reach out.
- Provide Stellar Service: Share insider tips about hotel amenities, local attractions, and dining options, making every interaction special.
- Problem Resolution: Address guest concerns or complaints effectively, with a solution-oriented approach, ensuring their satisfaction and comfort, escalating issues to management when necessary.
- Streamline Communication: Connect guests with the appropriate departments ensuring seamless service delivery.
- Maintain Records: Maintain accurate logs of calls, messages, and requests for follow-up.
- Collaborate with Teams: Work alongside front desk staff, housekeeping, and other departments to deliver a cohesive guest experience.
- Stay Prepared: Be familiar with hotel emergency procedures and protocols to ensure guest safety and well-being.
Experience/Certificates/Education
- Bachelor’s degree in Hotel Management or related field preferred.
- A minimum of 1-2 years of proven experience in an ultra-luxury hospitality environment, preferably within a Forbes 5-Star property.
- A background in reservations management, with a demonstrated ability to deliver exceptional service and exceed guest expectations.
- Impeccable attention to detail and a relentless pursuit of excellence in all interactions.
- Exceptional communication skills, both verbal and written, with the ability to convey sophistication and professionalism.
- Proficiency in computer literacy, including relevant software applications and experience with the Opera system.
- Proficient in Microsoft Office Suite (Word, Excel, PowerPoint).
- The capability to thrive in a fast-paced environment while maintaining composure under pressure.
- Ability to work independently and as part of a team.
- Strong analytical skills and a strategic mindset, enabling proactive identification of revenue opportunities and sales leads.
- Fluency in multiple languages is advantageous, enhancing the ability to cater to the diverse needs of our international clientele.
- A passion for hospitality excellence and a commitment to upholding the prestigious reputation of our ultra-luxury hotel.
We are dedicated to fostering your growth and success every step of the way. We understand the importance of providing you with the support, training, and leadership necessary to excel in your role. That's why we offer comprehensive training and development programs tailored to sharpen your skills and elevate your expertise in the luxury hospitality sector. Your journey with us is not just about achieving your goals but also about continuously refining your capabilities and making meaningful contributions to our shared success.
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Guest Services Agent
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- Provide excellent guest service including efficient check-in/check-out reservations and a welcoming experience
- Manage guest inquiries requests and complaints professionally and timely
- Process payments post charges and coordinate with other departments to ensure guest satisfaction
- Maintain knowledge of room rates promotions and local attractions
- Follow safety and security procedures while providing concierge-level service
Qualifications :
- Preferably Male with pleasant personality with professional appearance and high integrity
- Minimum 3 years experience in hotel front office operations
- Excellent customer service skills; ability to remain calm under pressure
- Fluency in English required; Arabic language skills a plus
- Proficiency in MS Office and property management systems (Wishnet PMS preferred)
- Flexibility to work various shifts including weekends and holidays
- Strong communication teamwork and adaptability skills
Additional Information :
Male Guest-oriented mindset
Attention to detail
Team player
Adaptability
Conflict resolution
Organizational skills
Remote Work :
No
Employment Type :
Full-time
#J-18808-LjbffrGuest Services Agent
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Company Description
A luxury hospitality brand for modern travellers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world’s most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts and lush jungles, Anantara welcomes guests for journeys rich in discovery.
Job DescriptionThe primary responsibility of a guest service agent is to provide expertise services in a courteous manner. You are responsible for taking reservations, greeting and registering guests, providing outstanding guest service during their stay, and settling the guest-s account upon completion of their stay. You will handle all guest enquires, requests and comments promptly and efficiently, ensuring their stay in the hotel is to their satisfaction.
Qualifications- A strong focus on customer service
- Prior experience in hotel front office operations is preferred
- Excellent communication skills; fluency in English is required
- Be able to work shifts, weekends and public holidays
- Computer skills in Ms Office; experience with current Property Management Systems (PMS) is preferred
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Guest Services Agent
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Hospitality / Medicare / Account Management
Skillset
MS Office, with experience in Property Management Systems (PMS) preferred
Preferred Jobseekers
Jobseekers from any country
Guest Services Agent
Job Location : UAE
Main Responsibilities :
Taking reservations and ensuring all guest information is accurate and up-to-date
Greeting and registering guests, ensuring they feel welcome and comfortable during their stay
Providing outstanding guest service, handling all guest inquiries, requests, and comments promptly and efficiently
Settling the guest's account upon completion of their stay, ensuring all charges are correct and fair
Qualifications :
A strong focus on customer service, with a passion for delivering exceptional experiences
Prior experience in hotel front office operations, preferably in a luxury setting
Excellent communication skills, with fluency in English required
Ability to work shifts, including weekends and public holidays, with flexibility and adaptability
Computer skills in MS Office, with experience in Property Management Systems (PMS) preferred
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#J-18808-LjbffrGuest Services Supervisor
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Position Summary
Process all guest check-ins, verifying guest identity, form of payment, assigning room, and activating/issuing room key. Set up accurate accounts for each guest according to their requirements. Enter Marriott Rewards information. Ensure rates match market codes, document exceptions. Secure payment prior to issuing room key, verify/adjust billing. Compile and review daily reports/logs/contingency lists. Complete cashier and closing reports. Supply guests with directions and property information. Accommodate guest requests, contacting appropriate staff if necessary. Follow up to ensure requests have been met. Process all payment types, vouchers, paid-outs, and charges. Balance and drop receipts. Count and secure bank at beginning and end of shift. Obtain manual authorizations and follow all Accounting procedures. Notify Loss Prevention/Security of any guest reports of theft.
Assist management in training, evaluating, counseling, motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Develop/maintain positive working relationships; support team to reach common goals; listen and respond appropriately to employee concerns. Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications; ensure personal appearance is clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge guests; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Ensure adherence to quality standards. Enter and locate information using computers/POS systems. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
Preferred Qualifications
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: At least 1 year of related work experience.
Supervisory Experience: At least 1 year of supervisory experience.
License or Certification: None
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
#J-18808-LjbffrGuest Services Executive
Posted 3 days ago
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Job Summary: Responsible for the courteous and efficient reception of patients, records information for registration, and directs patients coming for outpatient clinic visits. Performs clerical duties as assigned (i.e., patient appointments, maintain logs, preparing statistics, ordering, and stocking office supplies).
RESPONSIBILITIES- Greets patients and/or guests arriving at the outpatient clinics, to assist as required.
- Registers all outpatients upon arrival as per policy.
- Identification of patient valid documents i.e., EID or Passport.
- Checking eligibility for insurance approval.
- Schedules, reschedules, cancels, and confirms outpatient and medical services as required.
- Initiates accurate process to complete the patient’s registration (insurance or self-paying).
- Collects payment, i.e., cash, deductibles, co-insurance, and copayment as per insurance and/or SOB’s (from online insurance portals) service wise.
- Coordinates with nursing and other departments to resolve patient’s queries.
- Informs patients when there are delays for diagnostic or treatment services.
- Directs patients to appropriate clinics/areas.
- Submits documents related to cash collection and refunds to Chief Cashier.
- Maintains records for any authentication for services for any patient(s) given by higher officials. Report to be forwarded to Billing Supervisor.
- Reconciliation of daily cash and credit card collection to be completed before closing. Excess or short in collection to be reported to Chief Cashier.
- Cash collection according to the individual collection report must be deposited in the Main Cash Box.
- Coordinates with the clinic and service providing units for rectification of documents and reports requested by the Back Office - Claims Submission Team.
- Assists in training of new employees as directed by supervisor.
- Knowledge of insurance protocols.
- Coordinates with insurance department and clinic for preauthorization of services.
- Knowledge in basic medical terminology (limited to front office).
- High School/Bachelor’s Degree (preferable).
- Two (2) years of experience in customer-facing role with billing expertise preferred.
- Proficiency in computers.
- Knowledge in basic medical terminology.
- Communication skills in English/Arabic.
- Ability to multi-task and perform under stressful situations.
- Customer-oriented.
- Efficiency, reliability, and accountability.
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Guest Services Executive
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Join to apply for the Guest Services Executive - Level45 - Conrad Abu Dhabi Etihad Towers role at Hilton
Join to apply for the Guest Services Executive - Level45 - Conrad Abu Dhabi Etihad Towers role at Hilton
A Guest Services Executive - Level45 provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required.
What will I be doing?
As Guest Services Executive - Level45, you will provide reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. A Receptionist contributes to the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:
- Achieve positive outcomes from Guest queries in a timely and efficient manner
- This role is for our Level45; a premium club at Conrad Abu Dhabi Etihad Towers
- Ensure an efficient reception experience for Guests, including check in/out, and complete audit procedures, as required
- Ensure that both the Front Office Manager and Reception Supervisors are kept fully aware of any relevant feedback from guests and, or, other departments
- Demonstrate a high level of customer service at all times
- Attend appropriate training courses, when required, and assist with the Night Team's training and development efforts
- Demonstrate a knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties
- Maximize room occupancy and use up-selling techniques to promote hotel services and facilities
- Use the correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy
- Comply with hotel security, fire regulations and all health and safety legislation
- Act in accordance with policies and procedures when working with front of house equipment and property management systems
- Follow company brand standards
- Assist other departments, as necessary
Guest Service Executives serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
- Previous experience in a customer-focused industry
- Completed high school certificate or equivalent
- Positive attitude and good communication skills
- Commitment to delivering a high level of customer service
- Excellent grooming standards
- Ability to work on your own and as part of a team
- Competent level of IT proficiency
- Previous experience in cash handling
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For over a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all
Work Locations
Conrad Abu Dhabi Etihad Towers
Schedule
Full-time
Brand
Conrad Hotels & Resorts
Job
Guest Services, Operations, and Front OfficeSeniority level
- Seniority level Entry level
- Employment type Full-time
- Job function Other
- Industries Hospitality
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#J-18808-LjbffrGuest Services Specialist
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We are seeking a highly skilled Transportation Professional to join our team as a Guest Driver. The successful candidate will provide safe, comfortable, and professional transportation services to hotel guests.
Responsibilities:
- Greet guests with a warm and courteous attitude at pick-up and drop-off points.
- Transport guests to and from the airport, business meetings, shopping destinations, or local attractions as requested.
- Maintain a clean, polished, and fueled vehicle at all times.
- Assist guests with luggage and provide any other personal assistance needed during transport.
- Communicate effectively with the Concierge and Front Office team to coordinate timely pick-ups and drop-offs.
- Keep accurate records of vehicle usage, mileage, and maintenance checks.
- Report any incidents, traffic violations, or vehicle concerns immediately to management.
- Provide discreet and VIP-level service to high-profile guests.
- Offer recommendations on local attractions if requested by guests.
Requirements:
- Experience: A minimum of 2 years of professional driving experience, preferably in a hotel or luxury service environment.
- Education: A high school diploma is required.
- General Skills: Strong knowledge of local roads, landmarks, and traffic patterns.
- Professional appearance and grooming in line with hotel standards.
- Exceptional customer service skills with a calm and composed manner.
- Ability to maintain confidentiality and interact with high-profile guests discreetly.
- Flexibility to work in shifts, including weekends and holidays.
- Language: Excellent interpersonal and communication skills in English.
- Licenses & Certifications: A valid UAE Light Vehicle Driver's License with a clean driving record.
Guest Services Executive
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Join to apply for the Guest Services Executive - Front Office - Jumeirah Marsa Al Arab - Residences role at Jumeirah
Join to apply for the Guest Services Executive - Front Office - Jumeirah Marsa Al Arab - Residences role at Jumeirah
About Jumeirah & the Hotel:
Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates an exceptional portfolio of 31 properties, including 33 signature F&B restaurants, across the Middle East, Europe, Asia and Africa. In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and the brand is now renowned worldwide for its distinguished beachfront resorts, esteemed city hotels and luxury residences. From the contemporary Maldivian island paradise at Jumeirah Olhahali Island to the art-inspired Jumeirah Capri Palace in Italy and the modern twist on a British classic at Jumeirah Carlton Tower in London, the brand has become synonymous with warm and generous service and the ability to craft distinctive and purposeful experiences that bring joy to guests from across the world.
About Jumeirah & the Hotel:
Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates an exceptional portfolio of 31 properties, including 33 signature F&B restaurants, across the Middle East, Europe, Asia and Africa. In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and the brand is now renowned worldwide for its distinguished beachfront resorts, esteemed city hotels and luxury residences. From the contemporary Maldivian island paradise at Jumeirah Olhahali Island to the art-inspired Jumeirah Capri Palace in Italy and the modern twist on a British classic at Jumeirah Carlton Tower in London, the brand has become synonymous with warm and generous service and the ability to craft distinctive and purposeful experiences that bring joy to guests from across the world.
Nestled at the tip of a peninsula at the heart of Dubai's most exclusive private beach, Jumeirah Marsa Al Arab is a new lifestyle destination, infused with the warmth and generosity of Arabian Hospitality. Featuring an avant-garde, superyacht-inspired exterior designed by architect Shaun Killa, Jumeirah Marsa Al Arab includes a resort with 386 rooms and suites, 82 luxury residences, an 82-berth superyacht marina, an impressive spa and a range of curated dining experiences. With five pools set in lush landscaping, 11 restaurants and nine bars crafted by internationally acclaimed designers, and all rooms and residences featuring unobstructed views of Jumeirah Burj Al Arab and the shimmering Arabian Gulf, it's an undisputable new go-to destination in Dubai. The 3,500 square meter Talise spa set over three floors completes the offering, providing female-only spaces and 13 treatment suites, each with a private terrace and captivating views over the Arabian Peninsula. Setting the stage for a guest journey that explores the evocative world of wellness, tantalising cuisine and mixology, guests are invited to unite, celebrate, or simply enjoy a moment of peaceful reflection by the water.
About the Job:
An opportunity has arisen for a Guest Service Executive to join our Front Office team at Jumeirah Marsa Al Arab Residences . The main duties and responsibilities of this role:
- Always maintain a friendly, cheerful, and courteous demeanor while providing personalized service to guests and frequent travelers
- Greet and serve guests in person or by phone and assist them with bookings and enquiries.
- Greet and serve guests while arriving or departing, provide orientation to facilities etc.
- Managing payments via cash, credit, or debit cards.
- Maintain the privacy of all guests by ensuring that no details of the guests are disclosed to anybody.
- Continually strive to improve the procedures in respective domains.
The ideal candidate for this position will have the following experience and qualifications:
- Minimum of 1 year luxury hospitality experience
- Excellent communication and interpersonal abilities
- Flexibility to work evenings, weekends, and holidays as needed
- Ability to multitask and work under pressure in a fast-paced environment
- Fluency in English; additional language skills are a plus
We offer an attractive tax-free salary, paid in Dirhams (AED), the local currency of the UAE. In addition, we offer generous F&B benefits, reduced hotel rates across our properties globally, excellent leave and health care package, flights home, accommodation, life insurance, functional incentives and other employee benefits making the role attractive to high performers and any applicant looking for a career with one of the most luxurious brands in the hospitality industry.
Seniority level
- Seniority level Not Applicable
- Employment type Full-time
- Job function Business Development and Sales
- Industries Hospitality
Referrals increase your chances of interviewing at Jumeirah by 2x
Sign in to set job alerts for "Front Office Executive" roles. Assistant Manager - Front Office (National Talent) - Dubai Holding Entertainment Front Office Supervisor - Ajman Saray a Luxury Collection Resort Guest and Patient Relation Executive (225-724) Team Leader, Front Office, SIRO, One Za'abeel Guest Relations Executive (Hostess) - F&B Service - Jumeirah Al Naseem Front Office Supervisor (English/Arabic Speaker) - Al Zorah Beach Resorts in Ajman, UAE UAE National - Assistant Manager Front Office - Dubai Holding Entertainment Sales cum Front Office Executive (Diversity Hiring)Dubai, Dubai, United Arab Emirates 23 minutes ago
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