306 Employee Engagement jobs in the United Arab Emirates

Pontoon is hiring an Engagement Coordinator who reports to the Team Lead or Program Manager of the MSP.

This role manages the end-to-end ‘contractor lifecycle’ from offer acceptance through to onboarding, and all assignment changes in between (commonly known as HR Operations). In addition, this position serves as a contractor care function for in-bound queries as well as a custodian for the Banks’ policies and regulations - such as but not limited to background screening, tenure management and access provisioning.

(Position level commensurate with experience)

Required experience

• 2+ years’ experience in HR Operations – either on-site or via a staffing agency, as a minimum:
  • Onboarding
  • Background screening
  • Assignment Amendments
  • Responding to HR Tickets
  • Offboarding
• Working knowledge of relevant 3 rd party employment regulations, HR checks / processes and passing annual audits

Desirable experience

• Meet and exceed relevant SLA’s with ‘right first time’ mindset and predictable results.
• VMS experience – Fieldglass, Beeline, Wand etc.
• HRIS experience – Oracle, Workday, SuccessFactors etc.
• Banking, Financial Services or other services-based MNC experience including knowledge or PRO work and processes

Skills

• Exceptional customer service, written/verbal communication and stakeholder management skills
• Intermediate MS Excel

Education / Qualifications

• Bachelor's degree, or higher

It’s an exciting time to be part of our team. We’re proud to be a global thought-leader and care about doing the best job we can to ensure better futures for everyone. We do this by building our strategy as a united team of 30,000+ colleagues with a collective spirit working in over 60 countries globally.

You’ll have the opportunity to grow across a variety of interesting jobs and careers over our extensive portfolio of global brands. We empower our colleagues to work in the smartest, most efficient ways to achieve total balance between the demands of their jobs and their lives. That’s why we give you the autonomy and support you need to work in the way that makes you most productive, agile, confident and insightful.

Putting people first, pioneering with a collective spirit and always advancing with a growth mindset -that’s what we stand for at the Adecco Group. Here, we are all individuals with a unique perspective on the world we live in. That’s what makes us stronger. Whoever you are and whatever your background, you can be yourself. So, we aim to build on the attributes that make you, you. We offer a range of world-class resources for upskilling and development, satisfying your curiosity while the sharing skills, knowledge and expertise to grow together.

Make an impact where it matters most.

We believe that having an understanding of the hiring process helps you to prepare, feel, and be, at your best. As a global, multi brand organisation with multiple different roles, our application process can vary.

On our career site , you will find some of the key steps you can expect to guide you along the way.

As one of the world’s largest employers we believe in talent, not labels, and focus on the diverse and unique skills our people bring. We seek to foster a culture of belonging and purpose, an environment where everyone can thrive and feel engaged, and where difference is respected and valued. Our commitment to equity, equal opportunity, inclusion, and diversity is part of our broader commitment to respecting fundamental human rights across our value chain. The Adecco Group is proud to be an Equal Opportunity Employer.

Posting date: 09-02-2025

We are recruiting an Engagement Manager for one of our clients based in Dubai.

Our client is a globally recognized ecommerce organization known for its innovative approach and customer-centric operations. With a strong presence across international markets, the company offers a dynamic and fast-paced work environment focused on technology-driven solutions. It plays a key role in redefining how products are accessed, purchased, and delivered, and continues to lead the industry in supply chain excellence, digital transformation, and operational efficiency.

1. Manage social responsibility initiatives, ensuring suppliers, service providers, and vendors across the region have the necessary understanding, skills, and tools to proactively identify and address risks affecting workers and communities.
2. Identify and escalate existing or emerging risks and opportunities, recommending program interventions and solutions tailored to the specific risk landscape.
3. Engage with various business units to understand their needs, identify gaps, assess risks, and implement appropriate strategies.
4. Facilitate discussions with internal teams and external stakeholders to design and pilot regional risk management mechanisms and strategies.
5. Initiate and lead assessments, investigations, partnership discussions, including negotiations and contract development. Oversee the implementation of improvement programs.
6. Explore and develop targeted programs focused on key areas such as:

• Worker voice
• Responsible recruitment
• Fair wages
• Health and safety
• Prevention of forced labour

• Bachelor's degree in Project Management, Sustainability, Social Work, or Business Administration.
• 8+ years of experience in human rights or ethical/responsible sourcing within global supply chains and/or operations.
• 8+ years of experience managing cross-functional projects.
• Proven experience in developing strategies, managing end-to-end project delivery, and presenting outcomes to senior leadership.

• Experience working on or a demonstrated passion for topics such as forced labor, human trafficking, modern slavery, human rights, labor rights, multi-stakeholder initiatives, international development, labor rights training, or social responsibility.
• Experience working in an international context.
• Experience collaborating with external stakeholders such as NGOs, investors, and government bodies.

• Competitive Salary
• Employee Benefits as per the UAE Labour Law

We are currently hiring for an Engagement Coordinator for one of the leading developers in the UAE.

Role - The job holder is responsible for handling various administrative functions within the community and customer communication via e-mails (community mailbox), service requests, personal meetings, walk-in customers, raising purchase requests, and managing files and documents.

Responsibilities -

• Welcome customers on arrival and deal efficiently with enquiries and any complaints.
• Always ensure customer satisfaction while maintaining company policies and standards.
• Coordinate with all vendors (contractors, suppliers, service providers, etc.).
• Review incoming invoices and process them for timely payments to respective parties.
• Use approved systems and processes to carry out day-to-day activities.
• Manage online services provided for customers and service providers.
• Assist the association manager in monitoring community day-to-day expenses.
• Manage and ensure on-time closure of service requests raised by customers via different channels (Oracle, ECM Direct, Salesforce, email, We Care, web portal, mobile app, etc.).
• Execute the community's and team's procurement requirements through Oracle.
• Analyze, reference, and record all documentation, contracts, and variations in the relevant files.
• Recommend improvements in documentation and shared folder data management.
• Perform other ad-hoc duties as required by the immediate supervisor.

Requirements -

• Minimum of two years' experience in a relevant area, preferably in a medium to large organization.
• Ability to prioritize work, meet deadlines, and handle multiple assignments.

Benefits - Visa, Medical Insurance

Working days/hours - 6 days per week & 9 hours per day.

Immediate joiners will be preferred.

Job Type: Contract
Contract length: 12 months

Pontoon is hiring an Engagement Coordinator who reports to the Team Lead or Program Manager of the MSP.

This role manages the end-to-end 'contractor lifecycle' from offer acceptance through to onboarding, and all assignment changes in between (commonly known as HR Operations). In addition, this position serves as a contractor care function for in-bound queries as well as a custodian for the Banks' policies and regulations - such as but not limited to background screening, tenure management and access provisioning.

(Position level commensurate with experience)

Required experience

• 2+ years' experience in HR Operations – either on-site or via a staffing agency, as a minimum:
  • Onboarding
  • Background screening
  • Assignment Amendments
  • Responding to HR Tickets
  • Offboarding
• Working knowledge of relevant 3^rd party employment regulations, HR checks / processes and passing annual audits

Desirable experience

• Meet and exceed relevant SLA's with 'right first time' mindset and predictable results.
• VMS experience – Fieldglass, Beeline, Wand etc.
• HRIS experience – Oracle, Workday, SuccessFactors etc.
• Banking, Financial Services or other services-based MNC experience including knowledge or PRO work and processes

Skills

• Exceptional customer service, written/verbal communication and stakeholder management skills
• Intermediate MS Excel

Education / Qualifications

• Bachelor's degree, or higher

It's an exciting time to be part of our team. We're proud to be a global thought-leader and care about doing the best job we can to ensure better futures for everyone. We do this by building our strategy as a united team of 30,000+ colleagues with a collective spirit working in over 60 countries globally.

You'll have the opportunity to grow across a variety of interesting jobs and careers over our extensive portfolio of global brands. We empower our colleagues to work in the smartest, most efficient ways to achieve total balance between the demands of their jobs and their lives. That's why we give you the autonomy and support you need to work in the way that makes you most productive, agile, confident and insightful.

Putting people first, pioneering with a collective spirit and always advancing with a growth mindset -that's what we stand for at the Adecco Group. Here, we are all individuals with a unique perspective on the world we live in. That's what makes us stronger. Whoever you are and whatever your background, you can be yourself. So, we aim to build on the attributes that make you, you. We offer a range of world-class resources for upskilling and development, satisfying your curiosity while the sharing skills, knowledge and expertise to grow together.

Make an impact where it matters most.

We believe that having an understanding of the hiring process helps you to prepare, feel, and be, at your best. As a global, multi brand organisation with multiple different roles, our application process can vary.

On our career site, you will find some of the key steps you can expect to guide you along the way.

As one of the world's largest employers we believe in talent, not labels, and focus on the diverse and unique skills our people bring. We seek to foster a culture of belonging and purpose, an environment where everyone can thrive and feel engaged, and where difference is respected and valued. Our commitment to equity, equal opportunity, inclusion, and diversity is part of our broader commitment to respecting fundamental human rights across our value chain. The Adecco Group is proud to be an Equal Opportunity Employer.

Posting date:

The Amazon Web Services Professional Services (ProServe) team is seeking a highly skilled and versatile Senior Engagement Manager (EM) to join our team and lead the delivery of complex cloud solution programmes that transform core processes in our customers businesses. An experienced programme manager, you will assume end-to-end responsibility for the delivery of complex programmes at scale, proactively identifying and managing both business and technical risks, resolving issues, escalating when appropriate, and driving projects to successful completion, while exceeding customer expectations.

In this role you will combine domain understanding of the energy industry, programme delivery and the technical understanding to drive successful implementations of AWS-based solutions for our customers. You will bridge business requirements with technical solutions, facilitating technical discussions and ensuring alignment back to customer outcomes and value drivers. Applying AWS frameworks and mechanisms such as Working Backwards, Well-Architected and Cloud Adoption Framework while demonstrating business and technical credibility across diverse stakeholders, you will help our delivery teams to distill customer needs into clear technical requirements, decompose complex problems, and make informed trade-off decisions considering performance, scalability, security, and business impact.

This specific role is focused on assisting our energy customers to transform and digitise their supply chain operations both in capital project and operations phases, impacting capital expenditures P&L and supporting downstream processes. Specifically, you will:

• Define and develop the supply chain direction for AWS customers and internal AWS teams designing, building, optimizing, transforming and migrating applications, software, and services on the AWS platform

• Structure and guide our customers through their transformation journey, collaborating widely with business stakeholders to understand supply chain requirements and opportunities and translate them into technical solutions

• Build deep relationships with senior supply chain and IT customers to enable them to leverage the cloud effectively to rapidly build supply chain solutions

• Act as the focal point and champion for key AWS supply chain services and offerings including AWS Supply Chain, Supply Chain Command Center (SC3) and Warehouse Automation and Optimization (WAO)

• Participate in architectural discussions to help design and architect scalable data solutions on AWS to integrate multiple supply chain systems including WMS, TMS, ERP, and IoT devices

You will be expected to achieve and maintain relevant AWS certifications and continue to develop your domain-specific expertise, that will allow you to effectively communicate the benefits of AWS in the customer's business and technical context.

The AWS Professional Services organization is a global team of experts that help customers realize their desired business outcomes when using the AWS Cloud. We work together with customer teams and the AWS Partner Network (APN) to execute enterprise cloud computing initiatives. Our team provides assistance through a collection of offerings which help customers achieve specific outcomes related to enterprise cloud adoption. We also deliver focused guidance through our global specialty practices, which cover a variety of solutions, technologies and industries.

Key job responsibilities

As an Engagement Manager (Business Transformation, Energy Supply Chain) in our Energy & Utilities practice, you will be responsible for:

• Designing and delivering business transformation programmes and projects using digital technology on the AWS Cloud

• Leading supply chain conversations within Energy customers to identify opportunities to transform end to end business processes of our customers

• Supporting the business to think about their problems in an Amazonian and innovative way driving business outcomes

• Leveraging comprehensive knowledge of supply chain, the energy industry and AWS services, architectures, and best practices to guide technical decisions and strategic planning

• Leading complex team of customer, AWS and partners

• Building deep strategic relationships with senior business and technical customers and acting as a trusted advisor within the supply chain function

• Mentoring and developing project team members within the supply chain function, across the energy domain and to better delivery complex transformation initiatives.

• Partnering with ProServe Sales in identifying future supply chain roadmaps and accelerating customer innovation to increase business value through cloud adoption.

About the team

Diverse Experiences

AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.

Why AWS?

Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Inclusive Team Culture

AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do.

Mentorship & Career Growth

We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Work/Life Balance

We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there's nothing we can't achieve.

Basic Qualifications

• Master's degree in business, an Engineering field (preferably related to Energy Management) or Computer Science

• 5-10 years' experience across Energy, Supply Chain and Digital Solutions/Cloud development

• Extensive experience of managing complex multi-year projects or multi-stream programmes that have a large-scale business transformation impact and proven realisation of business benefits

• Project/programme management professional qualifications

• Experience of delivery in the Middle East

Preferred Qualifications

• AWS experience preferred, with proficiency in a wide range of AWS services and certifications (AWS Cloud Practitioner)

• Experience of hydrocarbon/electron supply chains in addition to materials supply chains

• Experience of core supply chain infrastructure set-up (supply chain strategy) as well as supply chain operations

• Proven consulting experience in taking projects from ideation, development of the business case, project/programme design, delivery and value realisation

• Experience of managing technical solution implementations and a base understanding of technology and architecture best practice to ensure effective hand-off and solutioning with technical consultants

• Languages: Arabic

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

The Amazon Web Services Professional Services (ProServe) team is seeking a highly skilled and versatile Senior Engagement Manager (EM) to join our team and lead the delivery of complex cloud solution programmes that transform core processes in our customers businesses. An experienced programme manager you will assume end-to-end responsibility for the delivery of complex programmes at scale proactively identifying and managing both business and technical risks resolving issues escalating when appropriate and driving projects to successful completion while exceeding customer expectations.
In this role you will combine domain understanding of the energy industry programme delivery and the technical understanding to drive successful implementations of AWS-based solutions for our customers. You will bridge business requirements with technical solutions facilitating technical discussions and ensuring alignment back to customer outcomes and value drivers. Applying AWS frameworks and mechanisms such as Working Backwards Well-Architected and Cloud Adoption Framework while demonstrating business and technical credibility across diverse stakeholders you will help our delivery teams to distill customer needs into clear technical requirements decompose complex problems and make informed trade-off decisions considering performance scalability security and business impact.
This specific role is focused on assisting our energy customers to transform and digitise their supply chain operations both in capital project and operations phases impacting capital expenditures P&L and supporting downstream processes. Specifically you will:
Define and develop the supply chain direction for AWS customers and internal AWS teams designing building optimizing transforming and migrating applications software and services on the AWS platform
Structure and guide our customers through their transformation journey collaborating widely with business stakeholders to understand supply chain requirements and opportunities and translate them into technical solutions
Build deep relationships with senior supply chain and IT customers to enable them to leverage the cloud effectively to rapidly build supply chain solutions
Act as the focal point and champion for key AWS supply chain services and offerings including AWS Supply Chain Supply Chain Command Center (SC3) and Warehouse Automation and Optimization (WAO)
Participate in architectural discussions to help design and architect scalable data solutions on AWS to integrate multiple supply chain systems including WMS TMS ERP and IoT devices
You will be expected to achieve and maintain relevant AWS certifications and continue to develop your domain-specific expertise that will allow you to effectively communicate the benefits of AWS in the customers business and technical context.
The AWS Professional Services organization is a global team of experts that help customers realize their desired business outcomes when using the AWS Cloud. We work together with customer teams and the AWS Partner Network (APN) to execute enterprise cloud computing initiatives. Our team provides assistance through a collection of offerings which help customers achieve specific outcomes related to enterprise cloud adoption. We also deliver focused guidance through our global specialty practices which cover a variety of solutions technologies and industries.
Key job responsibilities
As an Engagement Manager (Business Transformation Energy Supply Chain) in our Energy & Utilities practice you will be responsible for:
Designing and delivering business transformation programmes and projects using digital technology on the AWS Cloud
Leading supply chain conversations within Energy customers to identify opportunities to transform end to end business processes of our customers
Supporting the business to think about their problems in an Amazonian and innovative way driving business outcomes
Leveraging comprehensive knowledge of supply chain the energy industry and AWS services architectures and best practices to guide technical decisions and strategic planning
Leading complex team of customer AWS and partners
Building deep strategic relationships with senior business and technical customers and acting as a trusted advisor within the supply chain function
Mentoring and developing project team members within the supply chain function across the energy domain and to better delivery complex transformation initiatives.
Partnering with ProServe Sales in identifying future supply chain roadmaps and accelerating customer innovation to increase business value through cloud adoption.
About the team
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description we encourage candidates to apply. If your career is just starting hasnt followed a traditional path or includes alternative experiences dont let it stop you from applying.
Why AWS
Amazon Web Services (AWS) is the worlds most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating thats why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Inclusive Team Culture
AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger more collaborative teams. Our continual innovation is fueled by the bold ideas fresh perspectives and passionate voices our teams bring to everything we do.
Mentorship & Career Growth
Were continuously raising our performance bar as we strive to become Earths Best Employer. Thats why youll find endless knowledge-sharing mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home theres nothing we cant achieve.
Masters degree in business an Engineering field (preferably related to Energy Management) or Computer Science
5-10 years experience across Energy Supply Chain and Digital Solutions/Cloud development
Extensive experience of managing complex multi-year projects or multi-stream programmes that have a large-scale business transformation impact and proven realisation of business benefits
Project/programme management professional qualifications
Experience of delivery in the Middle East
AWS experience preferred with proficiency in a wide range of AWS services and certifications (AWS Cloud Practitioner)
Experience of hydrocarbon/electron supply chains in addition to materials supply chains
Experience of core supply chain infrastructure set-up (supply chain strategy) as well as supply chain operations
Proven consulting experience in taking projects from ideation development of the business case project/programme design delivery and value realisation
Experience of managing technical solution implementations and a base understanding of technology and architecture best practice to ensure effective hand-off and solutioning with technical consultants
Languages: Arabic
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.

Required Experience:

Manager

We are recruiting an Engagement Manager for one of our clients based in Dubai.

Our client is a globally recognized ecommerce organization known for its innovative approach and customer-centric operations. With a strong presence across international markets, the company offers a dynamic and fast-paced work environment focused on technology-driven solutions. It plays a key role in redefining how products are accessed, purchased, and delivered, and continues to lead the industry in supply chain excellence, digital transformation, and operational efficiency.

• Manage social responsibility initiatives, ensuring suppliers, service providers, and vendors across the region have the necessary understanding, skills, and tools to proactively identify and address risks affecting workers and communities.
• Identify and escalate existing or emerging risks and opportunities, recommending program interventions and solutions tailored to the specific risk landscape.
• Engage with various business units to understand their needs, identify gaps, assess risks, and implement appropriate strategies.
• Facilitate discussions with internal teams and external stakeholders to design and pilot regional risk management mechanisms and strategies.
• Initiate and lead assessments, investigations, partnership discussions, including negotiations and contract development. Oversee the implementation of improvement programs.
• Explore and develop targeted programs focused on key areas such as:

• Worker voice
• Responsible recruitment
• Fair wages
• Health and safety
• Prevention of forced labour

• Bachelor's degree in Project Management, Sustainability, Social Work, or Business Administration.
• 8+ years of experience in human rights or ethical/responsible sourcing within global supply chains and/or operations.
• 8+ years of experience managing cross-functional projects.
• Proven experience in developing strategies, managing end-to-end project delivery, and presenting outcomes to senior leadership.

• Experience working on or a demonstrated passion for topics such as forced labor, human trafficking, modern slavery, human rights, labor rights, multi-stakeholder initiatives, international development, labor rights training, or social responsibility.
• Experience working in an international context.
• Experience collaborating with external stakeholders such as NGOs, investors, and government bodies.

• Competitive Salary
• Employee Benefits as per the UAE Labour Law

About us

At VisionX, we cut through the noise. Since 2017, we’ve been on a mission to demolish business complexity with AI—no off-the-shelf solutions, just custom, agile systems designed for your unique challenges. Our innovative approach to problem-solving is what sets us apart in the industry.

We work shoulder-to-shoulder with world-leading brands and Fortune 1000 companies, leveraging deep expertise in computer vision, 3D modeling, AR, VR, decision sciences, and IoT. Our approach isn’t about following trends—it’s about setting them and fast-tracking your AI journey with tailored strategies, accelerators, and pre-trained AI assets that build real Intellectual Property.

Our achievements speak for themselves. We are recognized among Fast Company’s Top 10 Most Innovative Companies of 2020, Microsoft, and Snap Inc. We deliver breakthrough solutions that drive tangible growth. We’re not here to keep up but to redefine what’s possible, and our track record proves it.

Your Role

We seek a motivated and engaged individual to join us as Client Engagement Director based in Dubai, UAE, to represent VisionX and cultivate strong customer relationships as we plan our growth strategy in the GCC region. This role offers a unique opportunity for professional growth and learning in a dynamic and innovative environment.

Requirements:

1. Develop and support client relationships and business development initiatives such as proposal management, responding to RFPs, identifying new target clients, and developing "go to market" strategies.
2. Rapidly become knowledgeable on the business and industry issues that drive our clients’ needs, including building knowledge of our brand with current and future clients.
3. Need a clear understanding of our core innovative offerings and the latest digital factory initiatives to translate them into impactful programs.
4. Ensure client needs are met by the team – completing projects as assigned and responding to client queries promptly and accurately.
5. Lead the client assessment strategies and present the macro aspect to C-level management.
6. Engage with business and technology leaders to understand strategy, articulate solution options, evaluate tradeoffs, and influence key decisions.
7. Be a thought leader in digital industry challenges and other aspects of digital transformation to add value by leveraging technology.

What You Need:

1. At least 3-4 years of consulting experience in a reputable global firm.
2. Ability to learn about new industries and client challenges.
3. Experience solving business and financial problems.
4. Industry analysis and business strategy development.
5. Experience in collaborating with professionals and subject matter experts.
6. A post-secondary business or engineering degree or professional qualification.
7. Ability to travel on short notice to client sites in the GCC region.
8. Highly driven, autonomous, and resilient with a strong work ethic.
9. Being proactive in determining priorities and managing multiple deadlines.
10. Ability to handle a broad range of projects in a deadline-driven environment with ambiguity.
11. Proficiency in Arabic & English is preferred.

Why Choose Us

Our global network of industry experts and mentors helps shape your growth and future. We believe in delivering client value through our work. We build products that are not good or great, but outstanding.

You deliver! We will make your stay and journey with us worthwhile.

We are an equal opportunity employer, and we value diversity. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or any other legally protected status.

Summary:

The Consumer Engagement Specialist is responsible for providing excellent customer service to our customers. This includes answering customer questions, resolving customer issues, and providing customer support. The Consumer Engagement Specialist must have a strong understanding of our products and services, and be able to effectively communicate with customers.

Responsibilities:

• Answer customer questions and resolve customer issues
• Provide customer support via phone, email, and chat
• Escalate customer issues to management as needed
• Stay up-to-date on our products and services
• Develop and implement customer engagement strategies
• Track and measure customer satisfaction

Qualifications:

• Bachelor’s degree in business administration or a related field
• 2+ years of experience in customer service
• Strong understanding of our products and services
• Excellent written and verbal communication skills
• Ability to work independently and as part of a team
• Proficiency in Microsoft Office Suite
• Experience with customer relationship management (CRM) software