What Jobs are available for Employee Relations in the United Arab Emirates?

Overview

Job Overview:

Under the guidance of the Government Relations Manager, the Government Relations Officer is responsible for delivering a full range of government, legal, and administrative support services. This role ensures the property's full compliance with UAE labor laws and regulatory requirements and plays a vital role in the smooth functioning of the Human Resources department. The position requires a proactive, well-informed professional who can effectively manage public relations processes and contribute positively to the organization’s work culture and legal standing.

• Process and manage all types of visas, including employment and residency visas for new and existing employees.
• Handle the issuance, renewal, and cancellation of trade licenses, labor cards, immigration cards, and other official permits.
• Process and renew vehicle registrations for all company-owned vehicles.
• Obtain permits for special promotions such as outdoor advertisements and event marketing.
• Renew PRO cards and manage immigration deposit boxes as required.
• Build and maintain strong working relationships with various government departments, ministries, and local authorities.
• Stay updated on changes to labor laws, immigration procedures, documentation formats, and other governmental regulations; proactively communicate updates to the HR team.
• Manage employee exit formalities, including visa cancellations, final settlements, and departure processing.
• Submit documentation to labor authorities related to visa cancellations, absconding cases, or sponsorship terminations.
• Coordinate closely with the Talent Resourcing Officer to ensure all government-related documentation is accurate and complete prior to submission.
• Conduct quarterly sponsorship audits and liaise with the Labor Office to reconcile employee sponsorship lists.
• Perform other relevant administrative and government-related duties as assigned by management.

• Regular attendance in conformance with the standards, which may be established by the company from time to time, is essential to the successful performance of this position.
• Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the organization.

• Bachelor’s degree from an accredited university
• Minimum of 5 years of experience in public/government relations within the Emirate of Dubai
• Fluency in English (spoken and written); knowledge of Arabic is an advantage
• Valid UAE driving license required

Overview

As a Public Relations Manager at CoinMarketCap, you will play a pivotal role in shaping and communicating our brand’s narrative while actively monitoring and engaging with social media discussions about CoinMarketCap. You will work closely with media outlets, industry stakeholders, and internal teams to represent the voice of our users in all public relations strategies. Your deep understanding of our audience will guide your efforts in crafting compelling messages and managing our public image.

While Public Relations Manager at CMC generally work on various projects simultaneously, in this role one of the primary focus areas will be to ensure that our communications resonate with our target audience and effectively highlight the value of our offerings.

• Act as stewards of a brand's reputation by monitoring online platforms e.g. X & Reddit, addressing negative comments, and highlighting positive initiatives to maintain trust and credibility.
• Manage challenging situations transparently and quickly, providing factual information to avoid escalating issues and demonstrating a commitment to resolving problems.
• Craft compelling narratives that resonate with the audience, using a clear and consistent communication strategy to articulate the brand's core message.
• Manage relationships with internal and external stakeholders to ensure the seamless execution of campaign strategies.
• Oversee all public relations activities, including community inquiries and requests, to maintain a positive public image.
• Track, analyze, and report on PR results, providing comprehensive summaries and insights.

• 5-8 years of experience in public relations, preferably with an agency or in-house, collaborating with clients in sectors such as crypto, technology, consumer finance, financial services, venture capital, entertainment, or gaming.
• Solid understanding of DeFi, NFTs, and key blockchain protocols
• Demonstrated success in enhancing the brand’s reputation, managing challenging situation in the social media platform
• Established relationships with media outlets and influencers
• Ability to excel in a fast-paced, dynamic environment

The IIQAF Group of Companies is a global leader in providing services in the hospitality, information technology, tourism, insurance, and health care industries.

Established in 1986, the company has grown to become a major player in the international market, with operations in the United Kingdom, Canada, Singapore, and the United Arab Emirates.

We are currently seeking a dedicated Guest Relations Officer to join IIQAF in Dubai. As a Guest Relations Officer, you will play a crucial role in ensuring exceptional guest experiences and maintaining positive relationships with our clientele. This position is vital to our company as you will be the first point of contact for guests, representing our brand and upholding our reputation in the hospitality industry. You will be involved in a variety of projects aimed at enhancing guest satisfaction and loyalty, ultimately contributing to the success of IIQAF.

• Welcome guests in a friendly and professional manner, providing assistance and information as needed.
• Handle guest inquiries, requests, and complaints promptly and effectively.
• Coordinate with other departments to ensure guest requests are fulfilled in a timely manner.
• Maintain a database of guest information and preferences to personalize their experience.
• Assist in organizing and implementing special events and promotions for guests.
• Monitor guest feedback and reviews to identify areas for improvement.
• Ensure all guest areas are clean, organized, and well-maintained.
• Collaborate with the team to uphold company standards and policies.

• Excellent communication and interpersonal skills.
• Strong customer service orientation with a proactive approach.
• Ability to remain calm and professional in stressful situations.
• Attention to detail and problem-solving skills.
• Proficiency in MS Office and reservation management systems.
• Previous experience in a similar role in the hospitality industry is preferred.
• Fluency in English; knowledge of other languages is a plus.
• Flexibility to work in shifts, including weekends and holidays.

Company: Abu Dhabi Accountability Authority

Job Objective

Carry out the day to day employee relations activities within Abu Dhabi Accountability Authority (ADAA) including but not limited to employee services, administration, medical insurance, employee data management, attendance management, onboarding, offboarding and Human Resources Information Systems (HRIS) in accordance with the Human Resources (HR) strategies, policy, procedures and UAE labour laws.

Key Responsibilities/Duties

• Contribute to the development, implementation, and update of the section related policy, procedures manual, delegation of authority, systems user manuals and standard forms, and ensure alignment with ADAA’s overall policies and procedures.
• Contribute to the development, implementation, and update of the sections’ strategic, budget and procurement, and operational plans ensuring alignment with the department and sector strategy and objectives, and ADAA’s mission and vision.
• Assist in the development of the section Key Performance Indicators (KPIs) and ensure to meet individual KPIs to improve efficiency and effectiveness.

• Review and update the employee relations related policies and procedures in accordance with ADAA Human Resources Regulation to ensure alignment and validity of information.
• Review, update, and maintain the employee handbook, and ensure alignment with HR policies and procedures as well as the UAE labour law.
• Conduct awareness campaigns related to updates on HR regulations and bylaws in collaboration with relevant stakeholders to spread employee awareness and ensure compliance with HR policies and procedures and the UAE labor laws.
• Monitor attendance system and generate employees’ attendance report to capture attendance trend and undue absence from office for corrective actions in order to improve productivity of employees within the Authority.
• Maintain, monitor and update employee medical insurance including addition of new employees and dependents and deletion of terminated/resigned employees and dependents and ensure validity and accuracy of information.

• Coordinate, prepare and process pre-employment documentation such as employment contract, employment visas, requisition of IT assets and other requirements for the role and ensure completeness of documents and information prior to employee onboarding.
• Conduct new employee induction/orientation to provide new joiners with an overview of ADAA’s objectives, functions, work environment, policies, and procedures whilst ensuring effective delivery of a unified message across all levels within the organization and foster positive attitude toward ADAA’s goals.

• Develop, maintain, archive and update employee database such as personal information and any other data related to employee in accordance with HR policies and procedures to ensure accuracy, validity and availability of information.
• Conduct periodic reconciliation of HR related records to ensure completeness, validity and accuracy of information.

• Implement employee engagement, retention and happiness programs and initiatives to achieve a culture of excellence and high employee engagement in line with the HR strategies.
• Administer “Employee Engagement Survey” in coordination with ADAA’s organisational units and analyse results to measure employees’ satisfaction and assess areas of improvement.

• Handle employee grievances and disciplinary issues, provide recommendation for corrective actions in accordance with the disciplinary procedures of ADAA.
• Respond to employee relations inquiries, investigations, corrective actions, and related activities ensuring alignment with the HR policies and procedures, and legal frameworks.

• Conduct exit interviews for employees leaving the authority and prepare attrition report for submission to management.
• Guide employees in completing required end of service documentation e.g., exit clearance and ensure that the documentation is processed with the relevant section.
• Process cancellation of employment visa and repatriation documents as per HR policies and procedures.

• Ensure completion of required trainings and certification programs in order to keep current with job requirements and ensure continuous performance improvements.
• Obtain timely performance review assessments for midyear and annual performance review and ensure to meet the set KPIs.
• Keep current with updated information relevant to the role to ensure standard performance level is achieved.
• Contribute to knowledge dissemination/sharing to build internal capabilities of the team and maximize their effective performance.
• Contribute to the development of UAE National employees in line with the objectives of the Authority and its Emiratization strategy.

• Ensure adherence and compliance with all ADAA corporate policies, procedures and guidelines (HR, IT, Procurement, Finance, Health and Safety, etc.).
• Prepare section’s related correspondence such as e-mails, memos, and letters to ensure professionalism, completeness and accuracy of information.
• Retain, document, preserve, and archive section’s related physical and electronic records in accordance with relevant policies and procedures.
• Respond to any section related queries and provide required support to relevant ADAA’s organizational units and employees as and when required.
• Utilize relevant technologies used within ADAA in order to optimize work efficiency.
• Demonstrate compliance with ADAA’s values, Code of Business Conduct and ethics at all times to support the establishment of a value driven culture within the Authority.
• Contribute to the identification of opportunities for continuous improvement and sustainability of systems, processes and practices considering global standards, productivity improvement and cost reduction.
• Contribute to the preparation and submission of timely and accurate statements and reports to meet department requirements, and quality standards.
• Co-operate in the implementation of the relevant health and safety legislation, policies and procedures, in the performance of duties.

• The level of performance should reflect the academic qualification, type of courses in the field of specialization, employee job level, and the level of productivity.
• The academic and professional certificates required and approved by ADAA should be acquired within the period specified and based on the employee’s Individual Development Plan.
• Perform the task and responsibilities independently unless an approval or directive was obtained to delegate the task to other employees in case of incapability to perform the tasks and responsibilities.
• Ensure teamwork, collaboration, and dedication in performing duties.

Requirements

• Bachelor’s degree in relevant field.
• Professional Certifications:
• Project Management Professional (PMP)
• Chartered Institute of Personnel and Development (CIPD) Level 3 Foundation Certificate in People Practice
• Society for Human Resource Management Certified Professional (SHRM CP) or equivalent
• Professional Experience:
• 4 - 6 years of relevant experience in dealing with government related support and clerical activities.
• Preferred: Relevant experience in a reputed Firm in personnel management and handling the related aspects of support services activities. Experience in government relations procedures or public relations.