What Jobs are available for Employee Relations Manager in the United Arab Emirates?

The Supplier Relationship Manager is a member of the MEA, India & Pakistan Supplier Relations team, reporting to the Team Lead, Supplier Relations who is based in the Dubai office.

You live and breathe Internet, Connectivity and Cloud and bring strong experience in building and managing strategic supplier relationships within the region. Outstanding operational and commercial quality differentiates us from our competitor's, and this is what excites you. The relentless pursuit of expanding the buying options and improving quality is what makes our Connect portfolio the best in the world with market leading customer experience.

You’ll be the driving force that will take our local supplier partner relationships, who are enabling Internet and Cloud services, forward and tell our story far and wide. You’ll make sure that all our connectivity service options guarantee an amazing customer experience along their entire journey and supports their businesses today, tomorrow and into the future.

You will work with a passionate and professional team of supplier management representatives in the Middle East Africa India region. As the Supplier Relations Management team, it is your shared objective to find, develop and manage first in class local partner relationships that can deliver a unique commercial and operational customer experience. Ultimately your contribution will drive growth for Expereo being the visionary partner for our customers.

Responsibilities

• Establish and develop relationships and service level agreements with ISPs, Carriers and Telecom and Equipment organizations within your nominated countries and region.
• Become the “go to” expert for Expereo’s Internet services in your countries of responsibility.
• Consistently assess Expereo’s cost profile with its local providers and identify initiatives which will result in cost savings
• Responsible for quality checks, pricing negotiation and coordination with the Sales and Service Delivery team
• Prepare supplier partner communication plans and contracting options, by negotiating and regularly reviewing terms and conditions with the supplier
• Work closely with Expereo’s internal teams to execute negotiation strategies that include most favorable options for pricing, process, service, and quality
• Own supplier relationship management and ensure supplier development
• Initiate day-to-day follow up with suppliers
• Regularly review the operational and commercial performance of the carriers/providers, initiate improvements and change carrier/provider preferences where required
• Keep track of new developments in the region, in terms of available service technologies, pricing, service levels, and regulatory environment
• Act as an interface between Expereo and supplier partners within the designated region and support operational escalations
• Ensure that the Supplier Partners, products, services, pricing and relevant related details are properly administrated in the Expereo Systems.

Qualifications

• Educated to college degree or higher educational level
• A minimum of 2 years working experience, preferably in telecommunications.
• Customer focused and strong communication skills; enjoys building and maintaining relationships
• English language communication skill
• Good negotiation skills
• Thrives in a fast paced and dynamic working environment
• Accurate and well organized, persistent, quality and result driven

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Location: Abu Dhabi, UAE

Department: Customer Relations

Reports To: Director of Customer Relations

Position Type: Full-Time

With a strong commitment to customer satisfaction and continuous improvement, we are seeking a Customer Relations Manager to join our team and lead efforts in building and maintaining strong customer relationships.

Job Summary: As a Customer Relations Manager , you will play a pivotal role in enhancing the overall customer experience by managing and strengthening relationships with our clients. You will be responsible for understanding customer needs, resolving issues, and ensuring customer satisfaction while collaborating with various departments to drive improvements in our products and services.

Key Responsibilities:

1. Customer Engagement: Proactively engage with customers to understand their needs, expectations, and concerns. Build and maintain strong, long-lasting customer relationships.
2. Issue Resolution: Address customer inquiries, complaints, and issues promptly and professionally. Work closely with the customer support team to ensure timely resolution.
3. Customer Feedback: Collect and analyze customer feedback to identify trends and areas for improvement. Share insights with relevant departments for product and service enhancement.
4. Customer Advocacy: Identify and nurture customer advocates who can provide testimonials, referrals, and case studies to showcase our company's success stories.
5. Cross-Functional Collaboration: Collaborate with sales, marketing, product development, and other departments to align customer needs with business strategies and initiatives.
6. Customer Training: Develop and implement customer training programs to ensure customers maximize the value of our products/services.
7. Data Management: Maintain accurate customer records and interactions in the CRM system. Utilize data to create reports and dashboards for management and performance tracking.
8. Customer Retention: Develop and execute customer retention strategies, including loyalty programs and customer appreciation events.
9. Market Intelligence: Stay updated on industry trends and competitive offerings to provide insights that can help shape our customer relations strategies.

Qualifications:

• Bachelor's degree in business, marketing, or a related field. Master's degree is a plus.
• Proven experience (4+ years) in customer relations or a similar role.
• Exceptional communication and interpersonal skills.
• Strong problem-solving and conflict resolution abilities.
• Proficiency in CRM software and Microsoft Office Suite.
• Ability to work independently and as part of a team.
• Customer-centric mindset and a passion for delivering outstanding customer experiences.

Benefits:

• Competitive salary and performance-based bonuses.
• Health, dental, and vision insurance.
• Paid time off and holidays.
• Professional development and training opportunities.
• Friendly and collaborative work environment.

How to Apply: Interested candidates are invited to submit their resume and a cover letter detailing their relevant experience and qualifications.

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**Additional Information**
**Job Number**
**Job Category** Rooms & Guest Services Operations
**Location** JW Marriott Marquis Hotel Dubai, Sheikh Zayed Road, Business Bay, Dubai, United Arab Emirates, United Arab Emirates, VIEW ON MAP ( Full Time
**Located Remotely?** N
**Position Type** Non-Management
**POSITION SUMMARY**
Process all guest check-ins, verifying guest identity, form of payment, assigning room, and activating/issuing room key. Set up accurate accounts for each guest according to their requirements. Enter Marriott Rewards information. Ensure rates match market codes, document exceptions. Secure payment prior to issuing room key, verify/adjust billing. Compile and review daily reports/logs/contingency lists. Complete cashier and closing reports. Supply guests with directions and property information. Accommodate guest requests, contacting appropriate staff if necessary. Follow up to ensure requests have been met. Process all payment types, vouchers, paid-outs, and charges. Balance and drop receipts. Count and secure bank at beginning and end of shift. Obtain manual authorizations and follow all Accounting procedures. Notify Loss Prevention/Security of any guest reports of theft.
Assist management in training, evaluating, counseling, motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Develop/maintain positive working relationships; support team to reach common goals; listen and respond appropriately to employee concerns. Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications; ensure personal appearance is clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge guests; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Ensure adherence to quality standards. Enter and locate information using computers/POS systems. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._
Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of "Wonderful Hospitality. Always." by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that's synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.
JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you're happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand's namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you'll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That's The JW Treatment. In joining JW Marriott, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.

Our client, a leading Semi Government Conglomerate, is looking for an EMIRATISATION & GOVERNMENT RELATIONS MANAGER to support their Engineering division.

Responsibilities

• Establish and manage good relationships with Government Departments and ensure all transactions are completed within the timelines
• Keep abreast on government regulations and statutory requirements and determine their impact on the company
• Liaise with the Ministries and other government entities to resolve issues related to Work permits, Residence Permits, National ID / Emirates ID and other Government documentary requirements
• Coordinate processes relating to Governmental issues concerning employees
• Promote and build strong / positive relationships and reputation with public officials and their staff
• Establish and manage good relationships with the Government Departments and ensure all transactions are completed timeously
• To liaise with Regional HR Manager and Country Manager in meeting the target of Emiratization % every year as stipulated by the Government in each Entity in the UAE.
• Support in finding Emirati candidates for relevant vacant position blocked for Emiratis
• Share the CV received with relevant HRBP
• Be the company’s point of contact for Emiratization matters – in particular with AFG and relevant government bodies

Requirements

• More than 7 years in dealing with Government Departments, particularly MoHRE and Immigration
• Knowledge of e-governance
• UAE National with family book
• Ability to work diligently, manage strict deadlines, and summarize complex issues in a clear and concise way.
• Language Skills
• English (Mandatory)
• Arabic (Mandatory)

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A well reputed family holding group in Dubai.

• Lead and develop a GR team of 8-10 members, setting clear KPIs and conducting regular performance assessments.
• Act as the key point of contact with government entities including the Ministry of Labour, GDRFA, Dubai Police, Ministry of Foreign Affairs, and others.
• Oversee visa processing, labour cards, Emirates IDs, passport releases, and ensure document validity to avoid penalties.
• Manage the GR workflow, electronic tracking systems, and task assignments to ensure operational efficiency.
• Benchmark GR processes against external organisations and introduce continuous improvements.
• Handle sensitive cases including police matters, legal incidents, and death formalities with professionalism and discretion.
• Ensure compliance and efficient operation of labour camps across the UAE.
• Oversee pension registrations and cancellations for UAE and GCC nationals.
• Support VIP requirements such as owner visa processing, housemaid visas, and related services.
• Maintain accurate employee records in Oracle, ensuring WPS compliance.

• UAE National with Family Book.
• Proven ability to lead, develop, and manage teams of 8-10 people.
• In-depth knowledge of UAE labour laws, visa processes, and strong relationships with government authorities.
• Skilled in managing workflows, tracking systems, and ensuring accurate and timely document processing.
• Solid understanding of labour camp regulations, WPS requirements, and pension processes for UAE/GCC nationals.
• Experienced in handling sensitive, high-pressure situations, including legal and police-related cases.
• Arabic language proficiency and hands-on experience with Oracle HR systems are highly desirable.

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The Role Our client is looking for a dynamic Arabic speaking Public Relations Manager to be based in Abu Dhabi, UAE.

The Public Relations Manager plays a role in driving client success through strategic communication initiatives and leads the agency's PR department. The ideal candidate should be dynamic, experienced, and have a record in developing and executing successful PR strategies and managing client relationships.

Responsibilities

Strategic PR:
Participate in developing and executing comprehensive PR strategies to meet client objectives and agency goals.
Participate in planning and managing strategic guidance to clients on public relations, reputation management, crisis communication, media relations, and internal communications.

Client Management:
Serve as the primary point of contact for key clients, fostering strong relationships and understanding their unique PR needs.
Regularly communicate with clients through the Communication Department's team to provide updates, gather feedback, and ensure client satisfaction.
Identify upselling and cross-selling opportunities to expand the agency's services to existing clients.

Media Relations:
Cultivate and maintain relationships with journalists, editors, and influencers in relevant industries.
Draft compelling press releases, media kits, and other PR materials.
Proactively pitch stories and secure media coverage for clients across various media channels.

Content Creation:
Collaborate with internal and external content creation teams to develop engaging and impactful content, including blog posts, articles, and social media content.
Ensure that all content aligns with clients' messaging and brand voice.

Crisis Communication:
Participate in developing crisis communication plans and protocols to effectively manage potential PR crises for clients.
Provide guidance during high-stress situations, offering clear and concise messaging strategies.

Analytics and Reporting:
Monitor and analyze PR campaigns, providing regular reports on key performance indicators (KPIs) to clients and agency leadership.
Use data insights to refine strategies and improve results over time.

Industry Expertise:
Stay updated on industry trends, best practices, and emerging technologies in the field of public relations.
Apply this knowledge to continuously innovate and improve the agency's PR offerings.

Qualifications

• Bachelor's degree in public relations, communications, journalism, political science, international affairs, or a related field.
• Minimum 3 years of experience in public relations, with a proven track record of successful PR campaign execution.
• Excellent Arabic and English written and verbal communication skills, including the ability to craft compelling messaging and pitches.
• Proficiency in media relations, crisis communication, and content creation.
• Demonstrated ability to build and maintain strong relationships with clients and media contacts.
• Strategic thinking and problem-solving abilities, with a results-oriented mindset.
• Familiarity with PR tools and software for media monitoring, analytics, and reporting.
• Ability to thrive in a fast-paced and dynamic agency environment.

Requirements About the company We lead in the creation and delivery of innovative workforce solutions and services that enable our clients to win in the changing world of work. ManpowerGroup powers the success of many of the world's most dynamic organizations. We deliver innovative workforce solutions that enhance competitiveness, increase efficiency and spur productivity. Combining global reach with local expertise - 3600 offices in over 80 countries - we know the changing world of work and bring a deep understanding of the companies we work for and the industries we service. ManpowerGroup entered the Middle East in December 2007 after acquiring local company Clarendon Parker, thus bringing 15 years in-depth local knowledge combined with a global footprint and industry shaping expertise and thought leadership. Manpower Middle East supports clients in the Middle East and North Africa regions. Our business is aligned to key skill specializations to ensure our clients requirements are met by expert and knowledgeable consultants that understand your industry and role requirement. Our consultants are experts in finding the right talent across all industries in a broad-range of occupations including: * IT & Telecommunications * Engineering & Construction, Oil & Gas * Banking, Finance & Legal * Sales & Business Development * Marketing, Public Relations & Communications * Human Resources & Training * Customer & Support Services (Secretarial and Administrative) * Operational, Supply Chain & Logistics * Executive Recruitment * Emiratization Solutions * Recruitment Program Outsourcing Solutions * Managed Service Provider Solutions * Talent Based Outsourcing Solutions * Outsourced Staffing Solutions

**Description:**
At Hyatt Place Dubai Hotels, we are a cluster of select-service properties designed for guests who value comfort, efficiency, and genuine hospitality. Located in key neighborhoods across Dubai, our hotels connect travelers to the city's vibrant culture while offering a seamless and personalized experience. Our team members are approachable, proactive, and passionate about creating a workplace that reflects care and collaboration.
As **HR Officer** , you will support the Human Resources function across the cluster, ensuring smooth execution of HR operations and colleague engagement initiatives. You will assist in recruitment, onboarding, training coordination, and HR administration, while promoting a culture that reflects Hyatt's values. We're looking for someone who is organized, empathetic, and enthusiastic about people and development.
**What you'll be doing:**
· Partnering with operational leaders to drive effective recruitment strategies through **Hyatt.jobs, LinkedIn, social media platforms, career fairs, and recruitment days** .
· Delivering a seamless **onboarding experience** , from interviews and career chats to preparing and presenting appointment letters.
· Supporting the administration of **employee relations, payroll, benefits, compensation, and recognition programs** .
· Ensuring strict **confidentiality and professionalism** in all HR matters.
· Coordinating with **government and immigration authorities** to ensure compliance with local labor laws and regulations.
· Providing strong administrative and organizational support to the **Director of Human Resources** and ensuring smooth implementation of hotel policies, standards, and procedures.
**Qualifications:**
+ University Degree/Diploma - preference given to Human Resources / Hotel Management or business-related degrees
+ Excellent communications, interpersonal and MS Office skills
+ Experience in HRIS systems is desirable
+ Multi Linguistic Skills
**Primary Location:** AE-DU-Dubai
**Organization:** Hyatt Place Dubai/Al Rigga
**Job Level:** Full-time
**Job:** Human Resources
**Req ID:** DUB
Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.

**Additional Information**
**Job Number**
**Job Category** Human Resources
**Location** Sheraton Dubai Creek Hotel & Towers, Baniyas Street, Dubai, United Arab Emirates, United Arab Emirates,VIEW ON MAP ( Full Time
**Located Remotely?** N
**Position Type** Non-Management
**Human Resources Coordinator**
Create and maintain filing systems. Create and type office correspondence using a computer. Distribute and route mail. Order and track Human Resources office supplies and forms. Answer phone calls and record messages. Create new employee personnel file. Assist walk-in candidates with application procedures. Maintain space designated for completing applications and ensure it is clean, well maintained, and accessible to individuals with disabilities. Respond to questions, requests, and concerns from employees and management regarding company and Human Resources programs, policies and guidelines. Inform Human Resources management of issues related to employee relations within the division or property. Maintain confidentiality and security of employee and property records, files, and information. Ensure accurate maintenance of all employee records and files (e.g., interview documents, I-9's).
Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Report accidents, injuries, and unsafe work conditions to manager. Welcome and acknowledge all guests according to company standards. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards. Enter and locate work-related information using computers and/or point of sale systems. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: At least 1 year of related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None
_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._
When you join the Sheraton family, you become a member of its global community. We've been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you're a team player who is excited to deliver a meaningful guest experience, we encourage you to explore your next career opportunity with Sheraton. Join us on our mission to be 'The World's Gathering Place'. In joining Sheraton Hotels & Resorts, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.

A Human Resources Officer is responsible for supporting and advising management on proper policies and procedures to deliver an excellent staff experience while assisting with employee relations.
**What will I be doing?**
As a Human Resources Officer, you are responsible for supporting and advising management on proper policies and procedures to deliver an excellent staff experience. A Human Resources Officer will also be required to manage succession planning and employee relations. Specifically, you will be responsible for performing the following tasks to the highest standards:
+ Support and advise Managers on proper policies and procedures
+ Manage succession planning with senior managers during the bi-annual appraisal process
+ Manage employee relations issues in the hotel in a confidential manner, including disciplinaries, grievances, and capability
+ Ensure absence monitoring is in line with company guidelines
+ Maintain online personnel system, payroll system, and monthly reporting
+ Ensure recruitment and selection process is adhered to and ensure that appropriate immigration checks are carried out
+ Assist in determining departmental training requirements
+ Ensure completion of training for hotel security, fire regulations and other health and safety legislation
+ Assist in the organisation of Team Member social events
+ Work with local organisations and schools to promote the hospitality industry
+ Promote and endorse staff benefits
+ Assist and resolve team member and management queries
**What are we looking for?**
A Human Resources Officer serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
+ Previous experience in Human Resources Officer or equivalent role
+ Positive attitude
+ Good communication and people skills
+ Committed to delivering a high level of customer service, both internally and externally
+ Excellent grooming standards
+ Flexibility to respond to a range of different work situations
+ Ability to work under pressure
+ Ability to work on their own or in teams
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
+ CIPD qualified or working towards qualification, or equivalent
+ Knowledge of hospitality
+ Good knowledge of employment law and employee relations
+ IT proficiency
**What will it be like to work for Hilton?**
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands ( . Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
**Job:** _Human Resources_
**Title:** _Human Resources Officer_
**Location:** _null_
**Requisition ID:** _HOT0C1FP_
**EOE/AA/Disabled/Veterans**