346 End User Support jobs in the United Arab Emirates

The End User Support Specialist is responsible for ensuring seamless IT support for the Mega DC Warehouse's daily operations. The role includes managing warehouse-specific devices (e.g., PDTs, printers, scanners), maintaining IT infrastructure, and ensuring the uptime of critical systems. This position requires hands-on experience in troubleshooting hardware and software issues, excellent customer service skills, and the ability to work in a high-pressure environment.

• Provide Level 1/2 support for IT hardware and software issues, including desktops, laptops, and handheld devices (PDTs).
• Troubleshoot and resolve issues with wireless access points, barcode scanners, and printers in the warehouse.
• Support the installation, configuration, and maintenance of Windows-based operating systems and applications.
• Monitor and maintain connectivity in key areas, such as automated and manual zones within the warehouse.

• Log and track incidents and service requests in a ticketing system.
• Ensure timely resolution of issues in alignment with SLAs.
• Perform root cause analysis for recurring incidents and recommend solutions to reduce downtime.

• Coordinate with vendors for hardware repairs and replacements.
• Collaborate with warehouse teams to support operational needs and ensure IT readiness during peak hours.
• Address signal issues in critical areas like the Automated areas and implement solutions.

• Maintain accurate records of IT assets and support activities.
• Create and update knowledge base articles for recurring issues.
• Provide training to warehouse staff on the use of IT devices and applications.

• Perform health checks on datacenter facilities and IT infrastructure.
• Suggest improvements to processes and technologies to enhance efficiency.
• Participate in audits and ensure compliance with organizational policies.

Education:

• Diploma or Bachelor’s degree in Computer Science, Information Technology, or a related field.

Experience:

• 4–7 years of experience in end-user support or IT infrastructure roles, preferably in a logistics or warehouse environment.
• Hands-on experience with:
  • Windows Server 2012/2016 and Active Directory.
  • Handheld devices (e.g., PDTs) and wireless networks.
  • Enterprise printers and scanners.
  • Ticketing systems (e.g., ServiceNow).

Skills:

• Strong troubleshooting and analytical skills.
• Excellent verbal and written communication.
• Familiarity with ITIL processes.
• Basic knowledge of network infrastructure, including Cisco switches and access points.

Certifications (Preferred):

• MCSE, ITIL Foundation, or CCNA.

• Onsite presence at the Mega DC Warehouse in Jebel Ali is mandatory.
• Must be available for a 24/7 support environment, including shift rotations and weekends.

• Incident resolution time and SLA adherence.
• Uptime of critical warehouse IT systems.

The End User Support Specialist is responsible for ensuring seamless IT support for the Mega DC Warehouse's daily operations. The role includes managing warehouse-specific devices (e.g., PDTs, printers, scanners), maintaining IT infrastructure, and ensuring the uptime of critical systems. This position requires hands-on experience in troubleshooting hardware and software issues, excellent customer service skills, and the ability to work in a high-pressure environment.

• Provide Level 1/2 support for IT hardware and software issues, including desktops, laptops, and handheld devices (PDTs).
• Troubleshoot and resolve issues with wireless access points, barcode scanners, and printers in the warehouse.
• Support the installation, configuration, and maintenance of Windows-based operating systems and applications.
• Monitor and maintain connectivity in key areas, such as automated and manual zones within the warehouse.

• Log and track incidents and service requests in a ticketing system.
• Ensure timely resolution of issues in alignment with SLAs.
• Perform root cause analysis for recurring incidents and recommend solutions to reduce downtime.

• Coordinate with vendors for hardware repairs and replacements.
• Collaborate with warehouse teams to support operational needs and ensure IT readiness during peak hours.
• Address signal issues in critical areas like the Automated areas and implement solutions.

• Maintain accurate records of IT assets and support activities.
• Create and update knowledge base articles for recurring issues.
• Provide training to warehouse staff on the use of IT devices and applications.

• Perform health checks on datacenter facilities and IT infrastructure.
• Suggest improvements to processes and technologies to enhance efficiency.
• Participate in audits and ensure compliance with organizational policies.

Education:

• Diploma or Bachelor's degree in Computer Science, Information Technology, or a related field.

Experience:

• 4–7 years of experience in end-user support or IT infrastructure roles, preferably in a logistics or warehouse environment.
• Hands-on experience with:
  • Windows Server 2012/2016 and Active Directory.
  • Handheld devices (e.g., PDTs) and wireless networks.
  • Enterprise printers and scanners.
  • Ticketing systems (e.g., ServiceNow).

Skills:

• Strong troubleshooting and analytical skills.
• Excellent verbal and written communication.
• Familiarity with ITIL processes.
• Basic knowledge of network infrastructure, including Cisco switches and access points.

Certifications (Preferred):

• MCSE, ITIL Foundation, or CCNA.

• Onsite presence at the Mega DC Warehouse in Jebel Ali is mandatory.
• Must be available for a 24/7 support environment, including shift rotations and weekends.

• Incident resolution time and SLA adherence.
• Uptime of critical warehouse IT systems.

Job Summary

We are seeking an experienced User Advocate to serve as the primary point of contact between end users and internal support teams.

As a User Advocate, you will be responsible for receiving document and triage service requests or incidents reported by users. You will communicate technical solutions and updates to non-technical users clearly and professionally. Additionally, you will escalate complex issues to appropriate support teams and follow up to ensure resolution.

You will also gather feedback from end users on system usability functionality and satisfaction. Furthermore, you will participate in the rollout of new tools technologies or updates by providing user training or support. To maintain accurate records of issues resolutions and user feedback, you will use our ticketing system.

In this role, you will help develop user support documentation FAQs and how-to guides. You will ensure high levels of user satisfaction by advocating for user needs internally.

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• A bachelor's degree in information technology, communications, business, or a related field (or equivalent experience).
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• 13 years of experience in customer service, helpdesk, or end-user support roles.
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• Strong verbal and written communication skills.
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• Proficient in using ticketing systems (e.g., ServiceNow, Zendesk, Jira).
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• Basic understanding of IT infrastructure, software, and hardware.
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• Customer-oriented mindset with a focus on problem-solving.
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• Ability to multitask and manage time effectively in a fast-paced environment.
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• Experience in a corporate IT support environment.
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• Familiarity with ITIL or other IT service management frameworks.
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• Basic knowledge of remote support tools, Microsoft Office 365, and enterprise systems.
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• Fluency in multiple languages is a plus.
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• Empathy and active listening
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• Problem-solving and analytical thinking
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• Technical aptitude
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• Team collaboration
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• Adaptability
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• Time management
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We are seeking a skilled and experienced End User Support and IT Infra support candidate to join our IT infrastructure team. The ideal candidate will possess at least 5 years of hands-on experience supporting end users and troubleshooting IT issues.

Key Responsibilities :

• Proficiency in Microsoft Windows server OS and Client OS 11, macOS, and mobile devices (Android / iOS).
• Efficient management and maintenance of end-user IT assets, including laptops, PCs, software, printers, scanners, video conferencing devices, attendance systems, and IP telephones.
• Experience with ITIL-based service desk ticketing tools, SLAs, and remote support tools, with knowledge of incident management, service requests, problem management, and change requests.
• Solid understanding and experience with mail flow in an enterprise environment and Office 365.
• Troubleshooting issues related to conferencing software (e.g., MS Teams, WebEx, TeamViewer) and meeting room solutions.
• Providing orientation on IT products and technologies used within the organization to new staff.
• Knowledge of Active Directory (AD), DNS, DHCP, and Group Policy Object (GPO) management.
• Downloading, installing, and configuring software to meet user requirements.
• Escalating advanced IT support cases based on priority and ensuring follow-up.
• Maintaining IT assets and documentation, including network and user details.
• Providing L1+ support and demonstrating good knowledge of server, network and security devices.
• Supporting printer management, scanners, biometric systems, and CCTV devices.
• Responding to IT support requests via phone, email, and in person.
• Familiarity with the configuration and usage of email clients and mobile devices / smartphones.
• Serving as an escalation point for all organizational IT issues.
• Knowledge of Windows endpoint patching and troubleshooting.
• Performing accurate root cause analyses (RCAs) for all reported incidents.
• Knowledge of enterprise backup and restoration processes, as well as server, storage, UPS, and rack systems.
• Coordinating and following up with vendors and follow-up.
• Participating in internal and external audits.

Required Skills and Experience :

• A minimum of 5-6 years of experience in End User Support and IT Infra support .

TECHNICAL SKILLS / COMPETENCIES :

MANDATORY

End User Support and IT Infra support

Willingness to work 24 / 7 support window, on-call after duty hours as needed.

SOFT SKILLS : MANDATORY

• Strong analytical and troubleshooting skills.
• Excellent communication, a customer service-oriented approach and documentation skills.
• Ability to work independently and as part of a team.

The End User Support Specialist is responsible for ensuring seamless IT support for the Mega DC Warehouse's daily operations. The role includes managing warehouse-specific devices (e.g., PDTs, printers, scanners), maintaining IT infrastructure, and ensuring the uptime of critical systems. This position requires hands-on experience in troubleshooting hardware and software issues, excellent customer service skills, and the ability to work in a high-pressure environment.

• Provide Level 1/2 support for IT hardware and software issues, including desktops, laptops, and handheld devices (PDTs).
• Troubleshoot and resolve issues with wireless access points, barcode scanners, and printers in the warehouse.
• Support the installation, configuration, and maintenance of Windows-based operating systems and applications.
• Monitor and maintain connectivity in key areas, such as automated and manual zones within the warehouse.

• Log and track incidents and service requests in a ticketing system.
• Ensure timely resolution of issues in alignment with SLAs.
• Perform root cause analysis for recurring incidents and recommend solutions to reduce downtime.

• Coordinate with vendors for hardware repairs and replacements.
• Collaborate with warehouse teams to support operational needs and ensure IT readiness during peak hours.
• Address signal issues in critical areas like the Automated areas and implement solutions.

• Maintain accurate records of IT assets and support activities.
• Create and update knowledge base articles for recurring issues.
• Provide training to warehouse staff on the use of IT devices and applications.

• Perform health checks on datacenter facilities and IT infrastructure.
• Suggest improvements to processes and technologies to enhance efficiency.
• Participate in audits and ensure compliance with organizational policies.

Education:

• Diploma or Bachelor’s degree in Computer Science, Information Technology, or a related field.

Experience:

• 4–7 years of experience in end-user support or IT infrastructure roles, preferably in a logistics or warehouse environment.
• Hands-on experience with:
  • Windows Server 2012/2016 and Active Directory.
  • Handheld devices (e.g., PDTs) and wireless networks.
  • Enterprise printers and scanners.
  • Ticketing systems (e.g., ServiceNow).

Skills:

• Strong troubleshooting and analytical skills.
• Excellent verbal and written communication.
• Familiarity with ITIL processes.
• Basic knowledge of network infrastructure, including Cisco switches and access points.

Certifications (Preferred):

• MCSE, ITIL Foundation, or CCNA.

• Onsite presence at the Mega DC Warehouse in Jebel Ali is mandatory.
• Must be available for a 24/7 support environment, including shift rotations and weekends.

• Incident resolution time and SLA adherence.
• Uptime of critical warehouse IT systems.

We are seeking a skilled and experienced End User Support and IT Infra support candidate to join our IT infrastructure team. The ideal candidate will possess at least 5 years of hands-on experience supporting end users and troubleshooting IT issues.

Key Responsibilities :

• Proficiency in Microsoft Windows server OS and Client OS 11, macOS, and mobile devices (Android / iOS).
• Efficient management and maintenance of end-user IT assets, including laptops, PCs, software, printers, scanners, video conferencing devices, attendance systems, and IP telephones.
• Experience with ITIL-based service desk ticketing tools, SLAs, and remote support tools, with knowledge of incident management, service requests, problem management, and change requests.
• Solid understanding and experience with mail flow in an enterprise environment and Office 365.
• Troubleshooting issues related to conferencing software (e.g., MS Teams, WebEx, TeamViewer) and meeting room solutions.
• Providing orientation on IT products and technologies used within the organization to new staff.
• Knowledge of Active Directory (AD), DNS, DHCP, and Group Policy Object (GPO) management.
• Downloading, installing, and configuring software to meet user requirements.
• Escalating advanced IT support cases based on priority and ensuring follow-up.
• Maintaining IT assets and documentation, including network and user details.
• Providing L1+ support and demonstrating good knowledge of server, network and security devices.
• Supporting printer management, scanners, biometric systems, and CCTV devices.
• Responding to IT support requests via phone, email, and in person.
• Familiarity with the configuration and usage of email clients and mobile devices / smartphones.
• Serving as an escalation point for all organizational IT issues.
• Knowledge of Windows endpoint patching and troubleshooting.
• Performing accurate root cause analyses (RCAs) for all reported incidents.
• Knowledge of enterprise backup and restoration processes, as well as server, storage, UPS, and rack systems.
• Coordinating and following up with vendors and follow-up.
• Participating in internal and external audits.

Required Skills and Experience :

• A minimum of 5-6 years of experience in End User Support and IT Infra support .

TECHNICAL SKILLS / COMPETENCIES :

MANDATORY

End User Support and IT Infra support

Willingness to work 24 / 7 support window, on-call after duty hours as needed.

SOFT SKILLS : MANDATORY

• Strong analytical and troubleshooting skills.
• Excellent communication, a customer service-oriented approach and documentation skills.
• Ability to work independently and as part of a team.

Join to apply for the Senior Technical User Support Analyst - Executive AV Support role at Medtronic

Join to apply for the Senior Technical User Support Analyst - Executive AV Support role at Medtronic

At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You'll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world.

A Day in the Life

We believe that when people from different cultures, genders, and points of view come together, innovation is the result —and everyone wins. Medtronic walks the walk, creating an inclusive culture where you can thrive. Our unwavering commitment to inclusion, diversity, and equity (ID&E) means zero barriers to opportunity within Medtronic and a culture where all employees belong, are respected, and feel valued for who they are and the life experiences they contribute. We know equity starts beyond our workplace, and we must play a role in addressing systemic inequities in our communications if we hope to have long-term sustainable impact.

In this position, you are expected to work at the Medtronic Eurasia Headquarters in Dubai, United Arab Emirates supporting the locally based Executives.

Responsibilities may include the following and other duties may be assigned:

• Resolve complex technical issues without using prescribed guidelines
• Isolate and determine root cause of complex technical problems through any necessary means; work on problems of moderate to difficult scope, routinely requiring ingenuity and innovation, and where analysis of situations or data require a rapid and in-depth evaluation of various factors
• Resolve issues with the utmost urgency, leveraging quick and accurate decision-making to determine if they can be resolved independently or if specialized assistance must be engaged; partner with internal and/or external support resources as required
• Prioritize workload by assessing the individual and business impact of problems
• Monitor helpdesk activities and trends in an effort to proactively address issues that may impact client base
• Communicate all scheduled and non-scheduled outages that impact client base
• Independently set daily objectives, priorities, and work direction
• Lead projects and/or project teams to serve business needs for the organization and this executive client base
• Serve as the IT/AV SME for offsite meetings coordinating all related needs with external vendors and advising meeting organizers on their needs as appropriate
• Partner with internal and external AV resources to coordinate any needed support for executive participation in meetings
• Communicate relevant technical issues, upcoming executive events of note, and projects impacting executives to IT leadership, to ensure transparency and visibility
• Assist with site Infrastructure needs at the Dubai location
• Other responsibilities and tasks as requested by the executive client base and/or as assigned by Management.
  
  

• Relevant diploma and 4+ years of experience
• Experience supporting: Microsoft Windows, MacOS, iOS, Microsoft Office & Outlook, Web-based applications, Wireless networking, Hardware components of a PC, IP Printing, A/V and Video Conferencing Technologies, Zoom/WebEx/Teams and Similar Technologies
• Preferred certifications as following: Dell hardware certifications, A+ Certification and/or any Microsoft Certified Professional from the MCSE track, ITIL Foundation or Masters Certification
• Strong customer service mindset and a dedication to meeting customer needs
• Problem solving capabilities to a wide range of difficult problems
• Ability to work with a positive attitude towards customers even under pressure.
  
  

• Seniority level Mid-Senior level

• Employment type Full-time

• Job function Information Technology
• Industries Medical Equipment Manufacturing, Hospitals and Health Care, and Pharmaceutical Manufacturing

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At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You'll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world.

Responsibilities may include the following and other duties may be assigned:

• Resolve complex technical issues without using prescribed guidelines
• Isolate and determine root cause of complex technical problems through any necessary means; work on problems of moderate to difficult scope, routinely requiring ingenuity and innovation, and where analysis of situations or data require a rapid and in-depth evaluation of various factors
• Resolve issues with the utmost urgency, leveraging quick and accurate decision-making to determine if they can be resolved independently or if specialized assistance must be engaged; partner with internal and/or external support resources as required
• Prioritize workload by assessing the individual and business impact of problems
• Monitor helpdesk activities and trends in an effort to proactively address issues that may impact client base
• Communicate all scheduled and non-scheduled outages that impact client base
• Independently set daily objectives, priorities, and work direction
• Lead projects and/or project teams to serve business needs for the organization and this executive client base
• Serve as the IT/AV SME for offsite meetings coordinating all related needs with external vendors and advising meeting organizers on their needs as appropriate
• Partner with internal and external AV resources to coordinate any needed support for executive participation in meetings
• Communicate relevant technical issues, upcoming executive events of note, and projects impacting executives to IT leadership, to ensure transparency and visibility
• Assist with site Infrastructure needs at the Dubai location
• Other responsibilities and tasks as requested by the executive client base and/or as assigned by Management.

Required Knowledge and Experience:

• Relevant diploma and 4+ years of experience
• Experience supporting: Microsoft Windows, MacOS, iOS, Microsoft Office & Outlook, Web-based applications, Wireless networking, Hardware components of a PC, IP Printing, A/V and Video Conferencing Technologies, Zoom/WebEx/Teams and Similar Technologies
• Preferred certifications as following: Dell hardware certifications, A+ Certification and/or any Microsoft Certified Professional from the MCSE track, ITIL Foundation or Masters Certification
• Strong customer service mindset and a dedication to meeting customer needs
• Problem solving capabilities to a wide range of difficult problems
• Ability to work with a positive attitude towards customers even under pressure.

Physical Job Requirements

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.

Medtronic offers a competitive Salary and flexible Benefits Package
A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.

We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions.
Our Mission — to alleviate pain, restore health, and extend life — unites a global team of 95,000+ passionate people.
We are engineers at heart— putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary.

Learn more about our business, mission, and our commitment to diversity here

Location: Onsite - Dubai
Duration: 6 months (extendable)
Start: ASAP

The End User Support Senior Specialist provides high-quality, customer-focused IT support for Senior and leadership teams across the organization. This role is responsible for resolving technical issues, faced by executives and senior leaders, supporting endpoint devices, and ensuring a seamless user experience for desktop, laptop, mobile, and collaboration tools. Acting as a key touchpoint for Senior and executive users, the specialist ensures incidents and service requests are resolved efficiently and in alignment with IT service standards.

• Install, configure, and maintain computer hardware, software, networks, printers, and scanners for both end users and senior management.

• Provide 1st and 2nd line support for hardware, software, operating systems, printers, mobile devices, and collaboration platforms (e.g., Microsoft Teams, Zoom).

• Troubleshoot and resolve incidents and requests via phone, chat, email, remote tools, and desk-side visits.

• Support Windows and macOS environments, corporate applications, and Active Directory user access management

• Proactively monitor and maintain the health of computer systems and networks, identifying potential issues and ensuring continuous system uptime and reliability.

• Resolve technical problems related to LAN, WAN and VPN.

• Configuring and maintaining routing, switching, network setup and internet connectivity.

• Responding in a timely manner to service issues and requests.

• Provide advanced technical support to senior management, responding to issues and requests in a timely manner and resolving complex problems.

• Repairing and replacing equipment as necessary.

• Strong understanding of computer systems, network protocols, infrastructure hardware, and software technologies.

• Proven experience in troubleshooting LAN/WAN and VPN issues

• Act as the point of escalation for unresolved or complex technical issues, ensuring that senior management’s needs are prioritized and resolved ASAP.

• Troubleshoot and diagnose hardware and software issues, offering expert-level solutions to technical problems across various platforms and devices.

• Oversee the repair and replacement of faulty equipment, ensuring that devices meet the operational standards of the organization.

• Create and maintain technical documentation, knowledge base articles, and troubleshooting guides for internal use and end-user reference.

• Lead and mentor other support engineers, providing guidance on complex technical issues, best practices.

• Manage and prioritize support cases, ensuring all incidents are tracked, resolved, and followed up to ensure satisfaction.

Education

• Bachelor’s degree in computer science/ computer information system

Experience

• 4 to 6 years experience in IT field support.

Certifications (Preferred but not required):

• CompTIA A+, Network + , or other technical certifications.

• Microsoft Certified Solutions Associate (MCSA) or Microsoft Certified: Azure Fundamentals.

• Apple Certified Support Professional (ACSP) for supporting macOS and Apple devices.

• ITIL Foundation or experience with ITIL frameworks for IT service management.

Skills

• Ability to Communicate effectively and professionally

• Manage senior leaders and executive requests and demands efficiently and proactively

• Expert knowledge of Windows and Mac OS environments, as well as experience with mobile device management (MDM) and troubleshooting.

• Proficiency in supporting enterprise-level applications, including Microsoft 365

  and other business-critical tools.

• Experience with remote desktop applications and support tools (e.g., TeamViewer, Remote Desktop Protocol).

• Knowledge of networking fundamentals, including VPNs, Wi-Fi troubleshooting, TCP/IP, DHCP and DNS.

• Familiarity with endpoint management systems (e.g., Intune, Jamf, SCCM) and ticketing systems (e.g., ServiceNow, Jira).

• Experience with hardware setup, maintenance, and troubleshooting, including switches, routers, printers, scanners, and other peripherals.

• Knowledge of IT security best practices to safeguard user devices and sensitive company data.