What Jobs are available for End User Support in the United Arab Emirates?

The End User Support Specialist is responsible for ensuring seamless IT support for the Mega DC Warehouse's daily operations. The role includes managing warehouse-specific devices (e.g., PDTs, printers, scanners), maintaining IT infrastructure, and ensuring the uptime of critical systems. This position requires hands-on experience in troubleshooting hardware and software issues, excellent customer service skills, and the ability to work in a high-pressure environment.

• Provide Level 1/2 support for IT hardware and software issues, including desktops, laptops, and handheld devices (PDTs).
• Troubleshoot and resolve issues with wireless access points, barcode scanners, and printers in the warehouse.
• Support the installation, configuration, and maintenance of Windows-based operating systems and applications.
• Monitor and maintain connectivity in key areas, such as automated and manual zones within the warehouse.

• Log and track incidents and service requests in a ticketing system.
• Ensure timely resolution of issues in alignment with SLAs.
• Perform root cause analysis for recurring incidents and recommend solutions to reduce downtime.

• Coordinate with vendors for hardware repairs and replacements.
• Collaborate with warehouse teams to support operational needs and ensure IT readiness during peak hours.
• Address signal issues in critical areas like the Automated areas and implement solutions.

• Maintain accurate records of IT assets and support activities.
• Create and update knowledge base articles for recurring issues.
• Provide training to warehouse staff on the use of IT devices and applications.

• Perform health checks on datacenter facilities and IT infrastructure.
• Suggest improvements to processes and technologies to enhance efficiency.
• Participate in audits and ensure compliance with organizational policies.

Education:

• Diploma or Bachelor’s degree in Computer Science, Information Technology, or a related field.

Experience:

• 4–7 years of experience in end-user support or IT infrastructure roles, preferably in a logistics or warehouse environment.
• Hands-on experience with:
  • Windows Server 2012/2016 and Active Directory.
  • Handheld devices (e.g., PDTs) and wireless networks.
  • Enterprise printers and scanners.
  • Ticketing systems (e.g., ServiceNow).

Skills:

• Strong troubleshooting and analytical skills.
• Excellent verbal and written communication.
• Familiarity with ITIL processes.
• Basic knowledge of network infrastructure, including Cisco switches and access points.

Certifications (Preferred):

• MCSE, ITIL Foundation, or CCNA.

• Onsite presence at the Mega DC Warehouse in Jebel Ali is mandatory.
• Must be available for a 24/7 support environment, including shift rotations and weekends.

• Incident resolution time and SLA adherence.
• Uptime of critical warehouse IT systems.

Location: Onsite - Dubai
Duration: 6 months (extendable)
Start: ASAP

The End User Support Senior Specialist provides high-quality, customer-focused IT support for Senior and leadership teams across the organization. This role is responsible for resolving technical issues, faced by executives and senior leaders, supporting endpoint devices, and ensuring a seamless user experience for desktop, laptop, mobile, and collaboration tools. Acting as a key touchpoint for Senior and executive users, the specialist ensures incidents and service requests are resolved efficiently and in alignment with IT service standards.

• Install, configure, and maintain computer hardware, software, networks, printers, and scanners for both end users and senior management.

• Provide 1st and 2nd line support for hardware, software, operating systems, printers, mobile devices, and collaboration platforms (e.g., Microsoft Teams, Zoom).

• Troubleshoot and resolve incidents and requests via phone, chat, email, remote tools, and desk-side visits.

• Support Windows and macOS environments, corporate applications, and Active Directory user access management

• Proactively monitor and maintain the health of computer systems and networks, identifying potential issues and ensuring continuous system uptime and reliability.

• Resolve technical problems related to LAN, WAN and VPN.

• Configuring and maintaining routing, switching, network setup and internet connectivity.

• Responding in a timely manner to service issues and requests.

• Provide advanced technical support to senior management, responding to issues and requests in a timely manner and resolving complex problems.

• Repairing and replacing equipment as necessary.

• Strong understanding of computer systems, network protocols, infrastructure hardware, and software technologies.

• Proven experience in troubleshooting LAN/WAN and VPN issues

• Act as the point of escalation for unresolved or complex technical issues, ensuring that senior management’s needs are prioritized and resolved ASAP.

• Troubleshoot and diagnose hardware and software issues, offering expert-level solutions to technical problems across various platforms and devices.

• Oversee the repair and replacement of faulty equipment, ensuring that devices meet the operational standards of the organization.

• Create and maintain technical documentation, knowledge base articles, and troubleshooting guides for internal use and end-user reference.

• Lead and mentor other support engineers, providing guidance on complex technical issues, best practices.

• Manage and prioritize support cases, ensuring all incidents are tracked, resolved, and followed up to ensure satisfaction.

Education

• Bachelor’s degree in computer science/ computer information system

Experience

• 4 to 6 years experience in IT field support.

Certifications (Preferred but not required):

• CompTIA A+, Network + , or other technical certifications.

• Microsoft Certified Solutions Associate (MCSA) or Microsoft Certified: Azure Fundamentals.

• Apple Certified Support Professional (ACSP) for supporting macOS and Apple devices.

• ITIL Foundation or experience with ITIL frameworks for IT service management.

Skills

• Ability to Communicate effectively and professionally

• Manage senior leaders and executive requests and demands efficiently and proactively

• Expert knowledge of Windows and Mac OS environments, as well as experience with mobile device management (MDM) and troubleshooting.

• Proficiency in supporting enterprise-level applications, including Microsoft 365

  and other business-critical tools.

• Experience with remote desktop applications and support tools (e.g., TeamViewer, Remote Desktop Protocol).

• Knowledge of networking fundamentals, including VPNs, Wi-Fi troubleshooting, TCP/IP, DHCP and DNS.

• Familiarity with endpoint management systems (e.g., Intune, Jamf, SCCM) and ticketing systems (e.g., ServiceNow, Jira).

• Experience with hardware setup, maintenance, and troubleshooting, including switches, routers, printers, scanners, and other peripherals.

• Knowledge of IT security best practices to safeguard user devices and sensitive company data.

Overview

Rapiscan Systems is an industry leader in detection technology, providing cargo and vehicle inspection systems and services for ports, borders, military, high-threat facilities, and checkpoints to help customers combat terrorism, drug smuggling, illegal immigration, and trade fraud. We offer a broad array of scanning system configurations that leverage low-, medium-, and high-energy X-ray technology—or multiple X-ray technologies—to address each customer’s unique security application requirements. Our commitment to excellence in imaging performance, innovative design, and uncompromising quality ensures our solutions consistently deliver best-in-class imaging, high reliability, and operator satisfaction, to help customers find threats and contraband with ease and confidence.

The Desktop Support Administrator will be based at the Dubai site but will provide effective IT desktop support to all EMEA Sites. This role is crucial in ensuring seamless IT operations and user satisfaction across the region, contributing to the overall efficiency and productivity of the company.

• Troubleshoot and resolve hardware and software issues on desktops, laptops, and mobile devices.
• Install, configure, and maintain operating systems and application software.
• Collaborate with other IT team members to implement new technologies and upgrades.
• Provide remote support to users across different locations.
• Configure, maintain and provide Desktop support to all users to ensure they have the ability to work at all times.
• Actively participate in team discussions.
• Help develop IT solutions to meet the business objectives.
• Create and maintain documentation on all IT systems as required.
• This position is based in Dubai, however travel to other UAE / Middle East sites will be required.

• Desktop support experience
• Fluent in English, with excellent written and oral communication skills
• Experience in writing work instructions
• Capable of working with minimum supervision
• Ability to be a self-starter and finisher
• Possess a positive attitude
• Previous experience in a customer support role
• Highly motivated
• CompTIA A+ or MCP qualification preferred.
• Advanced knowledge of Microsoft Windows 11 operating system.
• Experience with network troubleshooting and basic configuration.
• Experience with remote desktop support tools and techniques.
• Competent knowledge of Microsoft Office M365 and cloud-based tools.
• Networking experience (for desktop troubleshooting).
• Knowledge of iOS and Android operating systems for mobile support.

Overview

The Junior IT Systems, AV and Desktop Support role provides first-line technical support across IT systems, audio-visual (AV) infrastructure, and desktop environments. The role assists staff, faculty, and students with troubleshooting hardware, software, networking, and AV-related issues, ensuring minimal disruption to operations and a high standard of customer service.

The position is based at Middlesex University Dubai, United Arab Emirates.

IT Systems Support

• Provide first-level support for system access, accounts, and software applications.
• Assist in monitoring and maintaining servers, storage, and network infrastructure under senior team guidance.
• Support system backups, security updates, and routine maintenance tasks.
• Escalate unresolved issues to senior IT staff or vendors as necessary.

Desktop Support

• Install, configure, and troubleshoot desktops, laptops, printers, and peripheral devices.
• Provide end-user support for Windows, macOS, and common productivity tools (MS Office, Teams, etc.).
• Maintain and update desktop images, antivirus, and security patches.
• Document incidents, resolutions, and update the knowledge base.

Audio-Visual (AV) Support

• Provide setup and operational support for classrooms, lecture halls, and events using AV systems.
• Assist in configuring projectors, interactive displays, microphones, video conferencing tools, and streaming platforms.
• Troubleshoot AV equipment issues promptly during teaching sessions and events.
• Support staff in using collaboration platforms such as Microsoft Teams and Zoom.

General IT Support

• Log and track incidents, service requests, and resolutions via the IT Helpdesk system.
• Deliver excellent customer service and clear communication to end users.
• Assist with IT equipment inventory management and asset tracking.
• Participate in IT projects, upgrades, and deployments as required.

• Diploma or Bachelor’s degree in IT, Computer Science, or related field.
• 1–2 years’ experience in IT support (internship or entry-level role accepted).
• Strong knowledge of Windows OS, MS Office Suite, and basic networking concepts.
• Familiarity with audio-visual systems (projectors, conferencing tools, AV control systems).
• Excellent problem-solving and communication skills.
• Exposure to Active Directory, Microsoft 365 administration, or ITIL practices.
• Experience supporting hybrid teaching/learning environments.
• Knowledge of IT security practices.

The postholder will need to be calm and effective in dealing with students, staff, faculty, and visitors of the University, and efficient in dealing with external bodies and personnel.

The postholder will need to be able to convey confidence and positiveness to members of the public, staff and students.

The intent of this job description is to provide representation of the types of duties and responsibilities that will be required of positions given this title and shall not be construed as a declaration of the total of the specific duties and responsibilities of any particular position. Employees may be directed to perform job-related tasks other than those specifically presented in this description.

Dubai Career Level: Senior (5+ years of experience) Education: Diploma or Higher Education Full time 3 days ago

Positions: 1 No. of Application: 0

Job Views: 0

The job holder will be primarily responsible for coordinating & assisting Tradesman/workers for carrying out periodic site/maintenance work progress in all day-to-day activities, ensuring all technical works in accordance with specification and the project management manual. First line manager of staff from all disciplines employed on contracts

• Provide a friendly and professional point of contact for customers for any queries or concerns.
• Handle incoming calls and manage outgoing calls as required.
• Liaise with wider team members to ensure the best resolution, consistent with the contract.
• Completing administration tasks that relate to the contact, including assigning contract colleagues and subcontractors to service requirement tasks, payroll, general admin etc.
• Liaise with relevant Contract staff and subcontractors in relation to all aspects of service desk requirements and that required information is returned in a timely manner. Respond to queries, amend data and re-issue tasks as required.
• Work closely with Contract/Facilities Managers to develop and enhance the quality of service and reporting processes.
• Carry out monitoring of CAFM (MRI /Maximo/MS Dynamics) data to ensure that Helpdesk work orders have been accurately created, assigned, prioritised and categorised in line with contractual KPI's and SLA's.

• Graduate Diploma/ITI with 8 years’ Experience in the FM field.
• At least 14 years’ experience in a helpdesk role.
• Good Knowledge of all elements of FM services both Hard and Soft.
• Fluency in English and Arabic and additional Language is a plus.

Dubai Career Level: Mid Career (2+ years of experience)
Education: Bachelor's Degree
Full time 1 week ago

Positions: 1
No. of Application: 0
Job Views: 0

The job holder will be primarily responsible for coordinating & assisting Tradesman/workers for carrying out periodic site/maintenance work progress in all day-to-day activities, ensuring all technical works in accordance with specification and the project management manual. First line manager of staff from all disciplines employed on contracts.

• Provide a friendly and professional point of contact for customers for any queries or concerns.
• Handle incoming calls and manage outgoing calls as required.
• Liaise with wider team members to ensure the best resolution, consistent with the contract.
• Completing administration tasks that relate to the contact, including assigning contract colleagues and sub-contractors to service requirement tasks, payroll, general admin etc.
• Liaise with relevant Contract staff and subcontractors in relation to all aspects of service desk requirements and ensure that required information is returned in a timely manner.
• Respond to queries, amend data, and re-issue tasks as required.
• Work closely with Contract/Facilities Managers to develop and enhance the quality of service and reporting processes.
• Carry out monitoring of CAFM (MRI /Maximo/MS Dynamics) data to ensure that Helpdesk work orders have been accurately created, assigned, prioritised and categorised in line with contractual KPI's and SLA's.

• Graduate Diploma/ITI with 8 years’ Experience in the FM field.
• At least 4 year's experience in a helpdesk role.
• Good Knowledge of all elements of FM services both Hard and Soft.
• Fluency in English and Arabic and additional Language is a plus.

• 3-5 years of experience in a Systems Administrator / Engineer role.
• Experience in Microsoft Active Directory.
• Experience in the Azure components & APIs.
• Working knowledge of Operating Systems (Windows and Linux).
• Knowledge of databases (SQL Server and MySQL)
• Knowledge of relevant web services, mail, backup, and application monitoring
• Good knowledge of networking fundamentals
• Good knowledge of server hardware
• Good knowledge of application developments using Agile, and DevOps good practices
• Knowledge of Azure federation services is preferred.
• One or some of these would accreditations be advantageous: Implementing Microsoft Azure Infrastructure Solutions, Architecting Microsoft Azure Solutions, MSCE, CCNA.

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