358 Engagement Manager jobs in the United Arab Emirates

Engagement Manager

Dubai, Dubai Decision Management Consultants LLC

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Job Description

We are recruiting an Engagement Manager for one of our clients based in Dubai.

About Our Client:

Our client is a globally recognized ecommerce organization known for its innovative approach and customer-centric operations. With a strong presence across international markets, the company offers a dynamic and fast-paced work environment focused on technology-driven solutions. It plays a key role in redefining how products are accessed, purchased, and delivered, and continues to lead the industry in supply chain excellence, digital transformation, and operational efficiency.

Key Responsibilities:
  1. Manage social responsibility initiatives, ensuring suppliers, service providers, and vendors across the region have the necessary understanding, skills, and tools to proactively identify and address risks affecting workers and communities.
  2. Identify and escalate existing or emerging risks and opportunities, recommending program interventions and solutions tailored to the specific risk landscape.
  3. Engage with various business units to understand their needs, identify gaps, assess risks, and implement appropriate strategies.
  4. Facilitate discussions with internal teams and external stakeholders to design and pilot regional risk management mechanisms and strategies.
  5. Initiate and lead assessments, investigations, partnership discussions, including negotiations and contract development. Oversee the implementation of improvement programs.
  6. Explore and develop targeted programs focused on key areas such as:
  • Worker voice
  • Responsible recruitment
  • Fair wages
  • Health and safety
  • Prevention of forced labour
Requirements:
  • Bachelor's degree in Project Management, Sustainability, Social Work, or Business Administration.
  • 8+ years of experience in human rights or ethical/responsible sourcing within global supply chains and/or operations.
  • 8+ years of experience managing cross-functional projects.
  • Proven experience in developing strategies, managing end-to-end project delivery, and presenting outcomes to senior leadership.
Preferred:
  • Experience working on or a demonstrated passion for topics such as forced labor, human trafficking, modern slavery, human rights, labor rights, multi-stakeholder initiatives, international development, labor rights training, or social responsibility.
  • Experience working in an international context.
  • Experience collaborating with external stakeholders such as NGOs, investors, and government bodies.
Benefits:
  • Competitive Salary
  • Employee Benefits as per the UAE Labour Law
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Engagement Manager

Dubai, Dubai Amazon

Posted today

Job Viewed

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Job Description

The Amazon Web Services Professional Services (ProServe) team is seeking a highly skilled and versatile Senior Engagement Manager (EM) to join our team and lead the delivery of complex cloud solution programmes that transform core processes in our customers businesses. An experienced programme manager you will assume end-to-end responsibility for the delivery of complex programmes at scale proactively identifying and managing both business and technical risks resolving issues escalating when appropriate and driving projects to successful completion while exceeding customer expectations.
In this role you will combine domain understanding of the energy industry programme delivery and the technical understanding to drive successful implementations of AWS-based solutions for our customers. You will bridge business requirements with technical solutions facilitating technical discussions and ensuring alignment back to customer outcomes and value drivers. Applying AWS frameworks and mechanisms such as Working Backwards Well-Architected and Cloud Adoption Framework while demonstrating business and technical credibility across diverse stakeholders you will help our delivery teams to distill customer needs into clear technical requirements decompose complex problems and make informed trade-off decisions considering performance scalability security and business impact.
This specific role is focused on assisting our energy customers to transform and digitise their supply chain operations both in capital project and operations phases impacting capital expenditures P&L and supporting downstream processes. Specifically you will:
Define and develop the supply chain direction for AWS customers and internal AWS teams designing building optimizing transforming and migrating applications software and services on the AWS platform
Structure and guide our customers through their transformation journey collaborating widely with business stakeholders to understand supply chain requirements and opportunities and translate them into technical solutions
Build deep relationships with senior supply chain and IT customers to enable them to leverage the cloud effectively to rapidly build supply chain solutions
Act as the focal point and champion for key AWS supply chain services and offerings including AWS Supply Chain Supply Chain Command Center (SC3) and Warehouse Automation and Optimization (WAO)
Participate in architectural discussions to help design and architect scalable data solutions on AWS to integrate multiple supply chain systems including WMS TMS ERP and IoT devices
You will be expected to achieve and maintain relevant AWS certifications and continue to develop your domain-specific expertise that will allow you to effectively communicate the benefits of AWS in the customers business and technical context.
The AWS Professional Services organization is a global team of experts that help customers realize their desired business outcomes when using the AWS Cloud. We work together with customer teams and the AWS Partner Network (APN) to execute enterprise cloud computing initiatives. Our team provides assistance through a collection of offerings which help customers achieve specific outcomes related to enterprise cloud adoption. We also deliver focused guidance through our global specialty practices which cover a variety of solutions technologies and industries.
Key job responsibilities
As an Engagement Manager (Business Transformation Energy Supply Chain) in our Energy & Utilities practice you will be responsible for:
Designing and delivering business transformation programmes and projects using digital technology on the AWS Cloud
Leading supply chain conversations within Energy customers to identify opportunities to transform end to end business processes of our customers
Supporting the business to think about their problems in an Amazonian and innovative way driving business outcomes
Leveraging comprehensive knowledge of supply chain the energy industry and AWS services architectures and best practices to guide technical decisions and strategic planning
Leading complex team of customer AWS and partners
Building deep strategic relationships with senior business and technical customers and acting as a trusted advisor within the supply chain function
Mentoring and developing project team members within the supply chain function across the energy domain and to better delivery complex transformation initiatives.
Partnering with ProServe Sales in identifying future supply chain roadmaps and accelerating customer innovation to increase business value through cloud adoption.
About the team
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description we encourage candidates to apply. If your career is just starting hasnt followed a traditional path or includes alternative experiences dont let it stop you from applying.
Why AWS
Amazon Web Services (AWS) is the worlds most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating thats why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Inclusive Team Culture
AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger more collaborative teams. Our continual innovation is fueled by the bold ideas fresh perspectives and passionate voices our teams bring to everything we do.
Mentorship & Career Growth
Were continuously raising our performance bar as we strive to become Earths Best Employer. Thats why youll find endless knowledge-sharing mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home theres nothing we cant achieve.
Masters degree in business an Engineering field (preferably related to Energy Management) or Computer Science
5-10 years experience across Energy Supply Chain and Digital Solutions/Cloud development
Extensive experience of managing complex multi-year projects or multi-stream programmes that have a large-scale business transformation impact and proven realisation of business benefits
Project/programme management professional qualifications
Experience of delivery in the Middle East
AWS experience preferred with proficiency in a wide range of AWS services and certifications (AWS Cloud Practitioner)
Experience of hydrocarbon/electron supply chains in addition to materials supply chains
Experience of core supply chain infrastructure set-up (supply chain strategy) as well as supply chain operations
Proven consulting experience in taking projects from ideation development of the business case project/programme design delivery and value realisation
Experience of managing technical solution implementations and a base understanding of technology and architecture best practice to ensure effective hand-off and solutioning with technical consultants
Languages: Arabic
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.

Required Experience:

Manager

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This advertiser has chosen not to accept applicants from your region.

Engagement Manager

Dubai, Dubai Amazon

Posted today

Job Viewed

Tap Again To Close

Job Description

The Amazon Web Services Professional Services (ProServe) team is seeking a highly skilled and versatile Senior Engagement Manager (EM) to join our team and lead the delivery of complex cloud solution programmes that transform core processes in our customers businesses. An experienced programme manager, you will assume end-to-end responsibility for the delivery of complex programmes at scale, proactively identifying and managing both business and technical risks, resolving issues, escalating when appropriate, and driving projects to successful completion, while exceeding customer expectations.

In this role you will combine domain understanding of the energy industry, programme delivery and the technical understanding to drive successful implementations of AWS-based solutions for our customers. You will bridge business requirements with technical solutions, facilitating technical discussions and ensuring alignment back to customer outcomes and value drivers. Applying AWS frameworks and mechanisms such as Working Backwards, Well-Architected and Cloud Adoption Framework while demonstrating business and technical credibility across diverse stakeholders, you will help our delivery teams to distill customer needs into clear technical requirements, decompose complex problems, and make informed trade-off decisions considering performance, scalability, security, and business impact.

This specific role is focused on assisting our energy customers to transform and digitise their supply chain operations both in capital project and operations phases, impacting capital expenditures P&L and supporting downstream processes. Specifically, you will:


• Define and develop the supply chain direction for AWS customers and internal AWS teams designing, building, optimizing, transforming and migrating applications, software, and services on the AWS platform


• Structure and guide our customers through their transformation journey, collaborating widely with business stakeholders to understand supply chain requirements and opportunities and translate them into technical solutions


• Build deep relationships with senior supply chain and IT customers to enable them to leverage the cloud effectively to rapidly build supply chain solutions


• Act as the focal point and champion for key AWS supply chain services and offerings including AWS Supply Chain, Supply Chain Command Center (SC3) and Warehouse Automation and Optimization (WAO)


• Participate in architectural discussions to help design and architect scalable data solutions on AWS to integrate multiple supply chain systems including WMS, TMS, ERP, and IoT devices

You will be expected to achieve and maintain relevant AWS certifications and continue to develop your domain-specific expertise, that will allow you to effectively communicate the benefits of AWS in the customer's business and technical context.

The AWS Professional Services organization is a global team of experts that help customers realize their desired business outcomes when using the AWS Cloud. We work together with customer teams and the AWS Partner Network (APN) to execute enterprise cloud computing initiatives. Our team provides assistance through a collection of offerings which help customers achieve specific outcomes related to enterprise cloud adoption. We also deliver focused guidance through our global specialty practices, which cover a variety of solutions, technologies and industries.

Key job responsibilities

As an Engagement Manager (Business Transformation, Energy Supply Chain) in our Energy & Utilities practice, you will be responsible for:


• Designing and delivering business transformation programmes and projects using digital technology on the AWS Cloud


• Leading supply chain conversations within Energy customers to identify opportunities to transform end to end business processes of our customers


• Supporting the business to think about their problems in an Amazonian and innovative way driving business outcomes


• Leveraging comprehensive knowledge of supply chain, the energy industry and AWS services, architectures, and best practices to guide technical decisions and strategic planning


• Leading complex team of customer, AWS and partners


• Building deep strategic relationships with senior business and technical customers and acting as a trusted advisor within the supply chain function


• Mentoring and developing project team members within the supply chain function, across the energy domain and to better delivery complex transformation initiatives.


• Partnering with ProServe Sales in identifying future supply chain roadmaps and accelerating customer innovation to increase business value through cloud adoption.

About the team

Diverse Experiences

AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.

Why AWS?

Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Inclusive Team Culture

AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do.

Mentorship & Career Growth

We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Work/Life Balance

We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there's nothing we can't achieve.

Basic Qualifications


• Master's degree in business, an Engineering field (preferably related to Energy Management) or Computer Science


• 5-10 years' experience across Energy, Supply Chain and Digital Solutions/Cloud development


• Extensive experience of managing complex multi-year projects or multi-stream programmes that have a large-scale business transformation impact and proven realisation of business benefits


• Project/programme management professional qualifications


• Experience of delivery in the Middle East

Preferred Qualifications


• AWS experience preferred, with proficiency in a wide range of AWS services and certifications (AWS Cloud Practitioner)


• Experience of hydrocarbon/electron supply chains in addition to materials supply chains


• Experience of core supply chain infrastructure set-up (supply chain strategy) as well as supply chain operations


• Proven consulting experience in taking projects from ideation, development of the business case, project/programme design, delivery and value realisation


• Experience of managing technical solution implementations and a base understanding of technology and architecture best practice to ensure effective hand-off and solutioning with technical consultants


• Languages: Arabic

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

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This advertiser has chosen not to accept applicants from your region.

Engagement Manager

Dubai, Dubai Decision Management Consultants LLC

Posted 2 days ago

Job Viewed

Tap Again To Close

Job Description

We are recruiting an Engagement Manager for one of our clients based in Dubai.

About Our Client:

Our client is a globally recognized ecommerce organization known for its innovative approach and customer-centric operations. With a strong presence across international markets, the company offers a dynamic and fast-paced work environment focused on technology-driven solutions. It plays a key role in redefining how products are accessed, purchased, and delivered, and continues to lead the industry in supply chain excellence, digital transformation, and operational efficiency.

Key Responsibilities:
  • Manage social responsibility initiatives, ensuring suppliers, service providers, and vendors across the region have the necessary understanding, skills, and tools to proactively identify and address risks affecting workers and communities.
  • Identify and escalate existing or emerging risks and opportunities, recommending program interventions and solutions tailored to the specific risk landscape.
  • Engage with various business units to understand their needs, identify gaps, assess risks, and implement appropriate strategies.
  • Facilitate discussions with internal teams and external stakeholders to design and pilot regional risk management mechanisms and strategies.
  • Initiate and lead assessments, investigations, partnership discussions, including negotiations and contract development. Oversee the implementation of improvement programs.
  • Explore and develop targeted programs focused on key areas such as:
  • Worker voice
  • Responsible recruitment
  • Fair wages
  • Health and safety
  • Prevention of forced labour

Requirements:
  • Bachelor's degree in Project Management, Sustainability, Social Work, or Business Administration.
  • 8+ years of experience in human rights or ethical/responsible sourcing within global supply chains and/or operations.
  • 8+ years of experience managing cross-functional projects.
  • Proven experience in developing strategies, managing end-to-end project delivery, and presenting outcomes to senior leadership.

Preferred:
  • Experience working on or a demonstrated passion for topics such as forced labor, human trafficking, modern slavery, human rights, labor rights, multi-stakeholder initiatives, international development, labor rights training, or social responsibility.
  • Experience working in an international context.
  • Experience collaborating with external stakeholders such as NGOs, investors, and government bodies.

Benefits:
  • Competitive Salary
  • Employee Benefits as per the UAE Labour Law

#J-18808-Ljbffr
This advertiser has chosen not to accept applicants from your region.

Lead Engagement Manager

Dubai, Dubai Sprinklr Gulf

Posted today

Job Viewed

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Job Description

Sprinklr is a leading enterprise software company for all customer-facing functions. With advanced AI, Sprinklr's unified customer experience management (Unified-CXM) platform helps companies deliver human experiences to every customer, every time, across any modern channel. Headquartered in New York City with employees around the world, Sprinklr works with more than 1,000 of the world’s most valuable enterprises — global brands like Microsoft, P&G, Samsung and more than 50% of the Fortune 100.

Learn more about our culture and how we make our employees happier through The Sprinklr Way.

Job Description

Sprinklr is seeking a Professional Services Engagement Manager to join the EMEA team in Dubai. They will work with Customers directly as well as internal sales, services and partner teams to strategise around new Services business opportunities for new and existing customers as well as develop relationships with key customer stakeholders as a trusted advisor for Sprinklr services solutions, including implementation, managed services, training and support offerings.

As an expert in Sprinklr’s value proposition and our services and support solutions, you will be responsible for the entire services sales process during pre-sale engagements, preparing service delivery proposals, bid responses, defining statements of work and commercial offersto ensure the successful deployment of Sprinklr, preparing our customers for long term value realisation from their adoption of Sprinklr’s technology.

The candidate will possess the ability to gather customer requirements, design and propose complete solution offerings that clearly fit into customer’s business requirements to solve their current pain points, alongside Sprinklr’s account teams whilst also managing key internal metrics regarding profitability and margin. This role will report into the Director, Engagement Management EMEA.

Main Responsibilities

Partner with the Software Sales teams to scope and propose new services and support business, to grow existing accounts and secure new customers across our account portfolio with a particular focus on Contact Centre and CCaaS business across all verticalsin the UK&I market.

Discover the requirements for Sprinklr clients to propose complete integrated service delivery offerings that clearly fit into customer’s business requirements to solve their current pain points as well as long term operational models for multi-year adoption and value realisation

Develop proposals and respond to RFPs/RFIs positioning recommendations for Sprinklr deployment strategies to enable swift value realisation as well as longer term services proposals for retained and operational services

Lead executive services-sales presentations of Sprinklr services offerings, including at client locations, covering Sprinklr’s UK&I region.

Document customer requirements, both technical and organisational, during the pre-sale cycle to inform a subsequent successful deployment of Sprinklr

Create compelling commercial proposals utilising a range of Sprinklr and partner delivery resources whilst balancing profitability and margin with closing new business.

Define Statements of Work that include scope, effort estimates & timelines for the delivery of services that will help customers achieve stated business outcomes from their adoption of the Sprinklr platform

Develop close plans, in collaboration with sales teams, for strategic opportunities and help drive opportunities to closure, including supporting negotiations with customer legal and procurement teams where required

Develop relationships with colleagues in success, services, product, sales and other delivery stakeholders to ensure solutions proposed are comprehensive and have sign-off from delivery owners

Develop relationships with key customers for growth and upside

Update and manage pipeline and prepare revenue forecasts for Services and Success offerings

Desired Skills and Experience

Previous experience in business development, professional services delivery or services sales

Fluency in English and Arabic required, additional languages beneficial

Ability to work individually and as member of a team

Decisive, quick thinking, reliable, and likes to take ownership

Attention to detail but flexible with a can-do attitude

Passion for solving client challenges and commitment to client delight

Experience in contact center / customer service software industry is preferred

Extremely strong written, verbal communication and presentation skills

Competency working in a highly-matrixed environment

Flexible and adaptable self-starter with strong relationship-building skills

Takes initiative and approaches all tasks and projects proactively

Ability to prioritise and complete multiple tasks with little to no supervision

Requires the ability to work independently with substantial latitude for action and decision, while maintaining focus on achieving optimal outcomes for Sprinklr and for our customers

Why You'll Love Sprinklr: We're committed to creating a culture where you feel like you belong, are happier today than you were yesterday, and your contributions matter. At Sprinklr, we passionately, genuinely care. For full-time employees, we provide a range of comprehensive health plans, leading well-being programs, and financial protection for you and your family through a range of global and localized plans throughout the world. For more information on Sprinklr Benefits around the world, head to to browse our country-specific benefits guides. We focus on our mission: We founded Sprinklr with one mission: to enable every organization on the planet to make their customers happier. Our vision is to be the world’s most loved enterprise software company, ever.

We believe in our product: Sprinklr was built from the ground up to enable a brand’s digital transformation. Its platform provides every customer-facing team with the ability to reach, engage, and listen to customers around the world. At Sprinklr, we have many of the world's largest brands as our clients, and our employees have the opportunity to work closely alongside them.

We invest in our people: At Sprinklr, we believe every human has the potential to be amazing. We empower each Sprinklrite in the journey toward achieving their personal and professional best. For wellbeing, this includes daily meditation breaks and virtual fitness. We have continuous learning opportunities available with LinkedIn Learning and more.

EEO - Our philosophy: Our goal is to ensure every employee feels like they belong and are operating in a judgment-free zone regardless of gender, race, ethnicity, age, and lifestyle preference, among others. We value and celebrate diversity and fervently believe every employee matters and should be respected and heard. We believe we are stronger when we belong because collectively, we’re more innovative, creative, and successful.

Sprinklr is proud to be an equal-opportunity workplace and is an affirmative-action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. See also Sprinklr’s EEO Policy and EEO is the Law.

Welcome

We’re excited that you’re interested in joining Sprinklr! Please check back frequently to follow up on the progress of your application and continue to update your contact information as appropriate. About Us

Here at Sprinklr, we’re on a mission to help every organization on the planet create unified experiences that make customers happier. That customer obsession mirrors our commitment to our own people — to treating them like family, and to sharing a culture that reflects our values.

Our goal is to ensure every employee feels like they belong and are operating in a judgment-free zone regardless of gender, race, ethnicity, age, and lifestyle preference, among others. We value and celebrate diversity and fervently believe every employee matters and should be respected and heard. We believe we are stronger when we belong because collectively, we’re more innovative, creative, and successful.


Sprinklr is proud to be an equal employment opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.

See Sprinklr's EEO Policy and Equal Employment Opportunity is the Law notice.

Sprinklr is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans during our application process. If you have a disability or special need that requires accommodations, please let us know by filling out this form .

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This advertiser has chosen not to accept applicants from your region.

Lead Engagement Manager

Dubai, Dubai Sprinklr

Posted 13 days ago

Job Viewed

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Job Description

Sprinklr is a leading enterprise software company for all customer-facing functions. With advanced AI, Sprinklr's unified customer experience management (Unified-CXM) platform helps companies deliver human experiences to every customer, every time, across any modern channel. Headquartered in New York City with employees around the world, Sprinklr works with more than 1,000 of the world's most valuable enterprises - global brands like Microsoft, P&G, Samsung and more than 50% of the Fortune 100.
Learn more about our culture and how we make our employees happier through The Sprinklr Way.
**Job Description**
Sprinklr is seeking a Professional Services Engagement Manager to join the EMEA team in Dubai. They will work with Customers directly as well as internal sales, services and partner teams to strategise around new Services business opportunities for new and existing customers as well as develop relationships with key customer stakeholders as a trusted advisor for Sprinklr services solutions, including implementation, managed services, training and support offerings.
As an expert in Sprinklr's value proposition and our services and support solutions, you will be responsible for the entire services sales process during pre-sale engagements, preparing service delivery proposals, bid responses, defining statements of work and commercial offers to ensure the successful deployment of Sprinklr, preparing our customers for long term value realisation from their adoption of Sprinklr's technology.
The candidate will possess the ability to gather customer requirements, design and propose complete solution offerings that clearly fit into customer's business requirements to solve their current pain points, alongside Sprinklr's account teams whilst also managing key internal metrics regarding profitability and margin. This role will report into the Director, Engagement Management EMEA.
**Main Responsibilities**
+ Partner with the Software Sales teams to scope and propose new services and support business, to grow existing accounts and secure new customers across our account portfolio with a particular focus on Contact Centre and CCaaS business across all verticals in the UK&I market.
+ Discover the requirements for Sprinklr clients to propose complete integrated service delivery offerings that clearly fit into customer's business requirements to solve their current pain points as well as long term operational models for multi-year adoption and value realisation
+ Develop proposals and respond to RFPs/RFIs positioning recommendations for Sprinklr deployment strategies to enable swift value realisation as well as longer term services proposals for retained and operational services
+ Lead executive services-sales presentations of Sprinklr services offerings, including at client locations, covering Sprinklr's UK&I region.
+ Document customer requirements, both technical and organisational, during the pre-sale cycle to inform a subsequent successful deployment of Sprinklr
+ Create compelling commercial proposals utilising a range of Sprinklr and partner delivery resources whilst balancing profitability and margin with closing new business.
+ Define Statements of Work that include scope, effort estimates & timelines for the delivery of services that will help customers achieve stated business outcomes from their adoption of the Sprinklr platform
+ Develop close plans, in collaboration with sales teams, for strategic opportunities and help drive opportunities to closure, including supporting negotiations with customer legal and procurement teams where required
+ Develop relationships with colleagues in success, services, product, sales and other delivery stakeholders to ensure solutions proposed are comprehensive and have sign-off from delivery owners
+ Develop relationships with key customers for growth and upside
+ Update and manage pipeline and prepare revenue forecasts for Services and Success offerings
**Desired Skills and Experience**
+ Previous experience in business development, professional services delivery or services sales
+ Bachelor's degree required
+ Fluency in English and Arabic required, additional languages beneficial
+ Ability to work individually and as member of a team
+ Decisive, quick thinking, reliable, and likes to take ownership
+ Attention to detail but flexible with a can-do attitude
+ Passion for solving client challenges and commitment to client delight
+ Experience in contact center / customer service software industry is preferred
+ Extremely strong written, verbal communication and presentation skills
+ Competency working in a highly-matrixed environment
+ Flexible and adaptable self-starter with strong relationship-buildingskills
+ Takes initiative and approaches all tasks and projects proactively
+ Ability to prioritise and complete multiple tasks with little to no supervision
+ Requires the ability to work independently with substantial latitude for action and decision, while maintaining focus on achieving optimal outcomes for Sprinklr and for our customers
**Why You'll Love Sprinklr:**
We're committed to creating a culture where you feel like you belong, are happier today than you were yesterday, and your contributions matter. At Sprinklr, we passionately, genuinely care. For full-time employees, we provide a range of comprehensive health plans, leading well-being programs, and financial protection for you and your family through a range of global and localized plans throughout the world.
For more information on Sprinklr Benefits around the world, head to to browse our country-specific benefits guides.
We focus on our mission: We founded Sprinklr with one mission: to enable every organization on the planet to make their customers happier. Our vision is to be the world's most loved enterprise software company, ever.
We believe in our product: Sprinklr was built from the ground up to enable a brand's digital transformation. Its platform provides every customer-facing team with the ability to reach, engage, and listen to customers around the world. At Sprinklr, we have many of the world's largest brands as our clients, and our employees have the opportunity to work closely alongside them.
We invest in our people: At Sprinklr, we believe every human has the potential to be amazing. We empower each Sprinklrite in the journey toward achieving their personal and professional best. For wellbeing, this includes daily meditation breaks and virtual fitness. We have continuous learning opportunities available with LinkedIn Learning and more.
EEO - Our philosophy: Our goal is to ensure every employee feels like they belong and are operating in a judgment-free zone regardless of gender, race, ethnicity, age, and lifestyle preference, among others. We value and celebrate diversity and fervently believe every employee matters and should be respected and heard. We believe we are stronger when we belong because collectively, we're more innovative, creative, and successful.
Sprinklr is proud to be an equal-opportunity workplace and is an affirmative-action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. See also Sprinklr's EEO Policy and EEO is the Law.
We're excited that you're interested in joining Sprinklr!
Please check back frequently to follow up on the progress of your application and continue to update your contact information as appropriate.
Here at Sprinklr, we're on a mission to help every organization on the planet create unified experiences that make customers happier. That customer obsession mirrors our commitment to our own people - to treating them like family, and to sharing a culture that reflects our values.
Our goal is to ensure every employee feels like they belong and are operating in a judgment-free zone regardless of gender, race, ethnicity, age, and lifestyle preference, among others. We value and celebrate diversity and fervently believe every employee matters and should be respected and heard. We believe we are stronger when we belong because collectively, we're more innovative, creative, and successful.
Sprinklr is proud to be an equal employment opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.
See Sprinklr's EEO Policy and Equal Employment Opportunity is the Law notice.
Sprinklr is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans during our application process. If you have a disability or special need that requires accommodations, please let us know by filling out this form ( .
This advertiser has chosen not to accept applicants from your region.

Senior Engagement Manager

Dubai, Dubai Amazon

Posted 19 days ago

Job Viewed

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Job Description

Description
The Amazon Web Services Professional Services (ProServe) team is seeking a highly skilled and versatile Engagement Manager (EM) to join our team and lead the delivery of complex cloud solution projects. In this role you will combine technical expertise with strong project leadership skills to drive successful implementations of AWS-based solutions for our clients. You will bridge business requirements with technical solutions, facilitating technical discussions and ensuring alignment with customer outcomes. Applying AWS frameworks like Well-Architected and Cloud Adoption Framework while demonstrating technical credibility across diverse stakeholders, you will distill customer needs into clear technical requirements, decompose complex problems, and make informed trade-off decisions considering performance, scalability, security, and business impact.
Possessing strong technology and program/project management experience, you will validate technical solutions against business goals, recognize when additional technical evaluation is needed, and manage technical risks. You will be expected to achieve and maintain relevant AWS certifications, develop domain-specific expertise, and effectively communicate technical concepts to both technical and business audiences. As you progress, you'll lead increasingly complex technical projects, shape cross-organizational technical strategies, and establish best practices in your domain. In this role you will apply your management and leadership capabilities to successfully execute project plans, proactively identify and manage risks, resolve issues, escalate when appropriate, and drive projects to successful completion, while exceeding customer expectation
The AWS Professional Services organization is a global team of experts that help customers realize their desired business outcomes when using the AWS Cloud. We work together with customer teams and the AWS Partner Network (APN) to execute enterprise cloud computing initiatives. Our team provides assistance through a collection of offerings which help customers achieve specific outcomes related to enterprise cloud adoption. We also deliver focused guidance through our global specialty practices, which cover a variety of solutions, technologies, and industries.
Key job responsibilities
As an experienced technology program/project manager, you will be responsible for:
- Leading and managing complex cloud migration and implementation projects
- Leveraging comprehensive knowledge of AWS services, architectures, and best practices to guide technical decisions and strategic planning
- Bridging business requirements with technical solutions, facilitating engineering discussions and ensuring alignment with customer business outcomes
- Distilling customer needs into clear technical requirements and map them to business outcomes
- Decomposing complex technical problems into actionable, deliverable solutions
- Contributing to technical documentation and define documentation standards
About the team
Diverse Experiences: AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job below, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.
Why AWS? Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Inclusive Team Culture - Here at AWS, it's in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.
Mentorship & Career Growth - We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
Work/Life Balance - We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there's nothing we can't achieve in the cloud.
Basic Qualifications
- 5+ years of experience in cloud computing.
-10+ years in project management of technical programs
-5+ years of experience in consulting and working with enterprise customers
-5+ years of experience with customer cloud transformation activities to ensure successful delivery of solutions
-Bachelor's degree in Computer Science, Engineering, related field, or equivalent experience
Preferred Qualifications
- AWS experience preferred
- Project Management Professional (PMP) and/or AWS Certified Solutions Architect - Associate
- Strong understanding of AWS services, architectures, and best practices
- Experience applying AWS frameworks like Well-Architected and Cloud Adoption Framework
- Proven ability to establish technical credibility with engineering teams and senior technical decision-makers
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
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META Engagement Manager

Dubai, Dubai MoEngage Inc.

Posted today

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Job Description

About MoEngage

MoEngage is an intelligent customer engagement platform, built for customer-obsessed marketers and product owners. We enable hyper-personalization at scale across multiple channels like mobile push, email, in-app, web push,on-site messages, and SMS. With AI-powered automation and optimization, brands can analyze audience behavior and engage consumers with personalized communication at every touchpoint across their lifecycle.

Fortune 500 brands and Enterprises across 35 countries use MoEngage to orchestrate their cross-channel campaigns and engage efficiently with their customers sending 50 billion messages to 500 million consumers every month

Our vision is to build the world's most trusted customer engagement platform for the mobile-first world.

And that justifies our top ratings for service and support in Gartner Magic Quadrant, Gartner Peer Insights, and G2 Summer Reports. We have also been recognized as one of the 25 Highest Rated Private Cloud Computing Companies To Work For in a list released by Battery Ventures, a global investment firm based on the employee feedback on Glassdoor where employees reported the highest levels of satisfaction at work during the first six months of the pandemic.

Responsibilities

  • Manage a team of Senior Enterprise Customer Success Managers and be accountable for their success and development

  • Own Enterprise Company on-boarding and lifecycle journey

  • Provide relevant CRM and mobile marketing automation expertise and consulting to Customers

  • Build and manage leadership level relationships with client stakeholders

  • Identify up-sell and cross-sell opportunities from existing accounts

  • Monitor risky accounts and proactively take action to achieve success

  • Collaborate with sales team to support sales efforts

  • Collaborate with product team to communicate customers' needs and help design an ideal offering

  • Launch and manage new customer success improvement initiatives

  • Attend and present at conferences, events and webinars

  • Designing an amazing and memorable customer experience

What You Are & Have:

  • Inspiring leader with the ability to rally a team towards hitting key KPIs and providing an exceptional experience for our customers

  • Skilled at identifying process improvements and operational excellence within a growing team

  • Experience in marketing automation, CRM, mobile engagement technologies a must

  • Imaginative and creative thinking skills with an ability to quickly diagnose problems and zoom out to see the bigger picture for the business

  • 7+ years of Customer Success or Account Management experience with at least a couple years of People Management

  • A technical backgound and prior experience in Consulting from a reputed organization considered a major plus and will be given preference

  • Proven track record of delivery in a Customer Success environment with a focus on increasing customer engagement and retention

  • Willingness to travel about 30% of time

Perks

  • Work with the coolest brands in a high growth environment

  • Work with a smart team which grew up in the Mobile First world

  • Work on an award winning product, tech and scale

  • We have you sorted with our coolest tech and software

  • Our learning program - Xcelerator to power your learning goals

  • CSM Leaders like nowhere else and the coolest team you can imagine

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Community Engagement Manager

Dubai, Dubai beBeeCommunity

Posted today

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Job Description

About the Role:

We are seeking a seasoned Community Engagement Manager to lead our contact center team. This is an excellent opportunity for an experienced professional to oversee community and resident inquiries, ensuring high levels of service quality, responsiveness, and engagement.

Key Responsibilities:
  • Supervise day-to-day operations of the contact center team managing community and resident inquiries, focusing on exceptional customer service and timely issue resolution.

  • Maintain strong relationships with internal departments (e.g., facilities, property management, communications) to ensure seamless service delivery and effective communication.

  • Track and evaluate team performance, provide coaching, and support continuous improvement initiatives to drive operational excellence.

  • Develop and implement strategies to enhance community engagement, increase resident satisfaction, and improve overall service quality.

  • Prepare and present regular reports on contact center activity, community feedback, and key performance indicators.

Candidate Profile:

  • Minimum 2–4 years in a supervisory role within a contact center or customer service environment, preferably in residential or real estate sectors.

  • Strong leadership, problem-solving, and interpersonal skills, with excellent verbal and written communication abilities.

  • Familiarity with CRM and contact center tools, with the ability to handle high-pressure situations and manage multiple tasks efficiently.

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Customer Engagement Manager

Dubai, Dubai beBeeClientRelations

Posted today

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Job Description

We are seeking a skilled Client Relations Coordinator to foster long-term relationships with clients, ensuring their satisfaction and needs are met.

Your key objective will be to safeguard revenue and retain clients through exceptional communication, problem-solving, and collaboration with internal teams.

Key Responsibilities
  • BUILD STRONG RELATIONSHIPS WITH KEY CLIENTS
  • CREATE CUSTOMIZED PLANS TO ADDRESS CLIENT NEEDS
  • ADVISE CLIENTS ON PROCESS IMPROVEMENTS FOR MAXIMUM PROFITABILITY
  • SCHEDULE REGULAR MEETINGS TO ENSURE CLIENT SATISFACTION
  • ACT AS PRIMARY POINT OF CONTACT FOR COMPLAINTS AND ESCALATE ISSUES AS APPROPRIATE
  • COLLATERAL WORK WITH SALES TEAM TO UP-SELL OR CROSS-SELL SERVICES AND PRODUCTS
  • ENSURE CONTRACT TERMS ARE MET BY BOTH PARTIES
  • CONDUCT COMPETITOR ANALYSIS TO IDENTIFY NEW RETENTION STRATEGIES
  • SET SALES AND REVENUE TARGETS AND WORK DILIGENTLY TO EXCEED THEM
Requirements and Skills
  • PROVEN EXPERIENCE IN CLIENT RELATIONS EXECUTIVE ROLE
  • HISTORY OF MEETING AND EXCEEDING PERFORMANCE TARGETS
  • BACKGROUND IN CUSTOMER SERVICE; INDUSTRY KNOWLEDGE IS A PLUS
  • EXPERIENCE TRACKING RELEVANT KEY PERFORMANCE INDICATORS (KPIs)
  • PROFICIENCY IN MS OFFICE AND CRM PLATFORMS SUCH AS SALESFORCE
  • CUSTOMER-FOCUSED ATTITUDE
  • EXCELLENT COMMUNICATION, NEGOTIATION, AND PROBLEM-SOLVING SKILLS
  • ABILITY TO WORK EFFECTIVELY IN A TEAM ENVIRONMENT
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