835 Engineer Support jobs in the United Arab Emirates

Client Introduction:

In this role, you will have the opportunity to work closely with one of our esteemed clients. This client is a global leader known for its commitment to quality and innovation. They have chosen Dautom as their trusted partner for their upcoming projects.

Job Purpose:

Provide expert-level support by executing advanced troubleshooting and collaborating with cross-functional teams, to implement impactful solutions, optimizing application support, and ensuring system stability with minimal downtime for end-users.

Minimum Qualifications & Experience:

• Bachelor's degree in IT, Computer Science, Business Information Systems, or a related field.
• Certifications in Azure, AWS (Amazon Web Services) are preferred.
• Certifications in Sitecore next js, Microsoft CRM D365, and Software AG preferred.
• In-depth knowledge of databases, application architecture, troubleshooting methodologies, and performance optimization.
• In-depth knowledge of scripting languages and automation tools.
• 6 - 8 years experience in the Securities / Stock Exchange or another financial institution.
• Proficient with Agile methodology, continuous integration, and continuous development pipelines.
• Previous experience with configuring and running CI/CD pipeline management and release management preferred.
• Collaborate with executive management and department leaders to assess near- and long-term Enterprise Integration Platform needs.
• Create and maintain documentation as it relates to Enterprise Integration Platform configuration, deployment, custom resources etc.
• Deploying Software AG releases across all environments (On-Cloud).
• Monitoring the performance of APIs.
• Developing Software AG resources including web services, restful APIs, SOAP APIs, Software AG adapters, custom adapters, APIs protocol transformations, Messaging queue (AMQ, JMS, and Kafka).
• Working on file based protocol (SFTP, FTP).
• Experience in Web Methods (Software AG) Developer/Integration with JDBC adapter and MX (message XML) and MT (message type) experience.
• Experience in Web Services (REST, SOAP, GraphQL preferred).
• Experience in Swift ISO 20022/15022, Swift Translator tool (preferred).
• Experience in API Gateway Management for SOAP, REST services, and WebSocket (preferred).
• Experience in BPM and Nasdaq or any other financial platform with integrations preferred.
• Experience in cloud (Azure preferred) mainly in containerization using Docker and Kubernetes.
• Experience in Core JAVA programming language is a must.
• Experience with stored procedures is a plus.
• Proficient in understanding and supporting Document management systems preferably OpenText DMS.
• Proficient in Front End and Back End website support - Sitecore Next JS technologies is a plus as well as Java based applications.
• Good understanding of mobile app support and proficient with React Native for Android and iPhone preferred.
• Previous experience with any software integration applications support.
• Proficient in scripting and automation tools.
• Expertise in development (micro service implementation) and administration activities (Helm chart, server configuration, etc.) in JD.
• Ability to work in a diverse team with multiple cultures and technical skill sets.
• Ability to proactively find solutions to problems.
• Familiarity with programming languages is an advantage.

We are seeking a highly motivated and skilled Engineering Intern to join our team. This is an exciting opportunity for individuals looking to kickstart their career in engineering.

This internship will provide hands-on experience in various aspects of engineering, including technical documentation, project management, and customer support.

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Job Summary
Application Support Engineer, for the Delivery Team and Application Maintenance, will work to support users for all the applications incident, requests, and changes that provide business needs.

Responsibilities

• Support application users by receiving application issues and requests, investigating and resolving issues, and providing users with consistent updates on progress.
• Analyze software application functionality and suggest improvements.
• Ensure effective front-end and back-end functionality of applications.
• Provide software application support under the supervision of the Senior Engineer.
• Complete all assigned tasks with quality within the defined timeframes.
• Conduct unit testing and integration testing, and execute bug fixes as necessary.
• Consult with the software development team, internal users, and clients to improve application performance.
• Manage code migration across environments to ensure continued and synchronized functionality.
• Identify root causes of application errors, analyze defects, follow up with vendors for corrective actions, and escalate serious issues to the Senior Engineer.
• Maintain records of configuration changes and schedule application updates.
• Document processes and monitor application performance metrics.
• Provide front-end support to clients and colleagues in other departments.
• Assign and review user access requests.
• Respond to, evaluate, and prioritize user assistance requests.
• Keep updated notes on ticket progress within the system, and create or update related problem documentation.
• Gather information about problems and guide users through diagnostic procedures to determine the source of errors.
• Write and revise user instruction materials relevant to the supported user base, along with backend process documentation and instructions.
• Develop and report application support analysis reports, including ticket details and corrective actions.

Work Experience

4+ years of proven IT experience performing hands-on software development roles.

Preferred

8+ years of relevant work experience. Agile-driven development.

• Not Applicable

• Contract

• Information Technology

• IT Services and IT Consulting

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Get notified about new Application Support Engineer jobs in Dubai, Dubai, United Arab Emirates.

We are looking for an IT Operations Specialist with expertise in Finacle Core Banking Systems to ensure the stability and optimal performance of Finacle 11x and related applications. The role involves production support, proactive monitoring, and issue resolution while adhering to SLAs. The ideal candidate will have strong technical skills in Oracle databases and Unix / Linux environments, along with a solid understanding of ITIL processes.

Must Have Skills (Mandatory)

• Finacle Experience : Minimum 3 years of experience with Finacle 10x or higher versions.
• Database Proficiency : Strong knowledge of Oracle SQL and PL / SQL.
• Unix / Linux Skills : Hands-on experience with Unix / Linux commands.
• Application Support : Proven experience in proactive monitoring, troubleshooting, incident analysis, and root cause analysis (RCA) for application-related issues.
• SLA Adherence : Experience in ensuring production issue resolution within SLA timelines.
• Workflow Configuration : Experience in workflow maintenance and configuration.
• ITIL Knowledge : Familiarity with ITIL processes for incident, problem, and change management.

Good to Have Skills (Optional)

• Banking Domain Knowledge : Exposure to the banking industry or experience in related applications.
• Experience in Finacle 11x : Familiarity with the latest versions of Finacle for added advantage.

Qualification & Description

• Education : A degree in Computer Science, Information Technology, or related fields is preferred.
• Responsibilities :
• Ensure application stability and operational support for Finacle systems.
• Deliver service in compliance with SLAs for incidents and service requests.
• Proactively monitor and troubleshoot production systems to resolve issues promptly.
• Maintain accurate and timely resolution of production issues and perform root cause analysis for long-term fixes.
• Collaborate with managers and team members to maintain system availability and reliability.

This role requires a proactive, detail-oriented individual who can manage and support critical applications in a fast-paced environment while ensuring system stability and meeting SLA commitments.

Job Responsibilities:

1. Creating and modifying database schemas.
2. Normalization and denormalization of databases.
3. Designing tables, relationships, and indexes.
4. SQL Queries:

• Writing and optimizing SQL queries.
• Using joins, subqueries, and aggregate functions.
• Implementing stored procedures, triggers, and views.

• Setting up and configuring MySQL servers.
• Backup and recovery strategies.
• Performance tuning and optimization.
• User management and security.

• Connecting applications to MySQL databases.
• Using ORMs (Object-Relational Mappers) like SQLAlchemy, Hibernate, or Entity Framework.
• Developing CRUD operations (Create, Read, Update, Delete).

• Identifying and resolving SQL errors.
• Analyzing and fixing performance bottlenecks.
• Debugging application-database interactions.

• Migrating data from other database systems to MySQL.
• Data transformation and cleaning.

• Using BI tools to visualize data.

Job Type: Full-time

Experience:

• Application Support: 2 years (Preferred)

Join to apply for the Application Support role at Dicetek LLC.

This position involves providing ongoing support for software solutions developed for the ministry, as well as first-level support for all systems at the Ministry of Justice. Additional services may be assigned as needed.

• A Bachelor's degree in Computer Science or a related field.
• 5-7 years of experience in technical support for applications.
• Ability to coordinate, organize, form work teams, and communicate effectively.
• Ability to work under pressure and within tight timelines.
• Familiarity with programming technologies such as Java and .Net.
• Excellent verbal and written communication skills in both Arabic and English.
• Employment conditions as defined by Human Resources.

• Seniority level: Not Applicable
• Employment type: Contract
• Job function: Information Technology
• Industries: IT Services and IT Consulting

This job posting appears to be active, with no indication of expiration.

Join to apply for the Application L1 Support Engineer role at Migrate

The Application L1 Support Engineer is responsible for providing first-level technical support for software applications. This role involves troubleshooting user-reported issues, ensuring the smooth operation of applications, and acting as the primary point of contact for end-users. The position requires a strong technical aptitude, excellent problem-solving skills, and the ability to communicate effectively with both technical and non-technical stakeholders.

1. Incident Management:
   • Serve as the first point of contact for user-reported issues related to software applications.
   • Log, track, and manage incidents using the organization's ticketing system (e.g., Jira, ServiceNow).
   • Ensure timely resolution of incidents in accordance with defined SLAs (Service Level Agreements).
   • Identify trends in user issues and proactively suggest fixes.
2. Technical Support:
   • Diagnose and resolve application-related issues, including functionality, performance, and access problems.
   • Provide step-by-step guidance to users to resolve issues effectively.
   • Escalate complex issues to L2 or L3 support teams with detailed documentation and analysis.
   • Knowledge of Windows/Linux commands for troubleshooting.
   • Understanding of firewalls, proxies, and VPN issues affecting applications.
3. Application Monitoring:
   • Monitor application performance and identify potential issues proactively.
   • Report recurring or systemic issues to the development or infrastructure teams for further investigation.
4. Documentation:
   • Maintain and update knowledge base articles, FAQs, and troubleshooting guides.
   • Document solutions for common issues to improve support efficiency and reduce resolution times.
5. Collaboration:
   • Work closely with cross-functional teams, including developers, QA engineers, and system administrators, to resolve issues.
   • Participate in team meetings and contribute to process improvement initiatives.
6. User Training:
   • Assist in training end-users on application features, functionalities, and best practices.

Education:

• Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent experience).

Experience:

• 5 years of experience in technical support, application support, or a similar role.
• Familiarity with ticketing systems and ITIL processes is preferred.

Technical Skills:

• Basic understanding of software applications, databases, and operating systems.
• Proficiency in troubleshooting tools and techniques.

Soft Skills:

• Excellent communication and interpersonal skills.
• Strong problem-solving and analytical abilities.
• Ability to work under pressure and manage multiple tasks simultaneously.

Preferred Skills:

• Knowledge of SQL, APIs, and web technologies is an advantage.
• Knowledge of scripting languages (e.g., Python, PowerShell).
• Familiarity with ITIL framework and incident management processes.

• Incident resolution time and adherence to SLAs.
• User satisfaction ratings and feedback.
• Contribution to knowledge base documentation.
• Proactive identification and resolution of recurring issues.

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Information Technology
• Industries: Outsourcing and Offshoring Consulting

Exciting job opportunity in Dubai, UAE for a BSS Application Support Engineer with a 12-month extendable contract.

Join us as a BSS Application Support Engineer (Front-End Channels) at Teleco with a 30% focus. Your role will involve providing crucial support for customer-facing and internal front-end applications, particularly in telecom-related platforms.

Role Overview:

– Investigate Level 2 issues on front-end channels such as mobile apps and dealer portals.
– Collaborate with L3/L4 teams for issue resolution.
– Engage in Release and Change Management processes.
– Manage production deployments to ensure system stability.
– Conduct regular health checks for optimal performance.
– Track incidents to resolution and prepare Root Cause Analysis reports.
– Participate in Release and Change Management processes.
– Experience in L2 application support in enterprise or telecom settings.
– Proficiency in front-end applications, especially mobile and web.
– Knowledge of deployment processes on OCP, VMs, and modern infrastructure tools.
– Familiarity with ITIL practices like incident and change management.
– Exposure to CI/CD tools and cloud platforms.
– Ability to prepare detailed RCA documentation and engage in audits.

Apply Now:

Send your CV to to seize this exciting opportunity.

We are looking for an IT Operations Specialist with expertise in Finacle Core Banking Systems to ensure the stability and optimal performance of Finacle 11x and related applications. The role involves production support, proactive monitoring, and issue resolution while adhering to SLAs. The ideal candidate will have strong technical skills in Oracle databases and Unix / Linux environments, along with a solid understanding of ITIL processes.

Must Have Skills (Mandatory)

• Finacle Experience : Minimum 3 years of experience with Finacle 10x or higher versions.
• Database Proficiency : Strong knowledge of Oracle SQL and PL / SQL.
• Unix / Linux Skills : Hands-on experience with Unix / Linux commands.
• Application Support : Proven experience in proactive monitoring, troubleshooting, incident analysis, and root cause analysis (RCA) for application-related issues.
• SLA Adherence : Experience in ensuring production issue resolution within SLA timelines.
• Workflow Configuration : Experience in workflow maintenance and configuration.
• ITIL Knowledge : Familiarity with ITIL processes for incident, problem, and change management.

Good to Have Skills (Optional)

• Banking Domain Knowledge : Exposure to the banking industry or experience in related applications.
• Experience in Finacle 11x : Familiarity with the latest versions of Finacle for added advantage.

Qualification & Description

• Education : A degree in Computer Science, Information Technology, or related fields is preferred.
• Responsibilities :
• Ensure application stability and operational support for Finacle systems.
• Deliver service in compliance with SLAs for incidents and service requests.
• Proactively monitor and troubleshoot production systems to resolve issues promptly.
• Maintain accurate and timely resolution of production issues and perform root cause analysis for long-term fixes.
• Collaborate with managers and team members to maintain system availability and reliability.

This role requires a proactive, detail-oriented individual who can manage and support critical applications in a fast-paced environment while ensuring system stability and meeting SLA commitments.