What Jobs are available for Engineer Support in the United Arab Emirates?

Evac has been a pioneer in sustainable technologies and solutions for decades. Today we are the world’s leading provider of integrated Evac water, waste and wastewater technologies, Cathelco corrosion protection and marine growth prevention and HEM freshwater systems.

Our technologies address the increasing need for innovative solutions driven by the megatrends of climate change, circularity, and increasingly scarce freshwater resources. We contribute to a better environment and cleaner seas by helping our customers eliminate waste, conserve water, mitigate emissions, and lengthen the lifecycle of their vessels or buildings. Together with our 500 colleagues in 14 countries, we strive for a future with no waste.

We are looking for a skilled and motivated technician to join our growing team at Evac in the UAE. In this role, you will play a key part in delivering high-quality installation, maintenance, and service solutions across the marine and offshore industries. If you thrive in hands-on environments and are committed to customer satisfaction, we want to hear from you.

Key Responsibilities

• Oversee installation, alignment, and integration of STP/MBR systems on board ships or offshore platforms.
• Supervise or execute commissioning/Installation of vacuum toilets, collection tanks, transfer systems, MBR membranes (CIP cycles, replacement), Vacuum pumps, ejectors, valves, blowers, dosing systems, float switches and operate and manage ensuring leak-free and pressure stability.
• Perform routine testing of MBR permeate quality, membrane integrity, and vacuum pressure levels.
• Ensure systems comply with IMO (International Maritime Organization) and Marine standards.
• Maintain accurate maintenance logs, operational data sheets, compliance records and detailed service report

• Conduct annual surveys, preventative maintenance, troubleshooting, and repair services.
• Conduct warranty inspections and support claims with technical findings.

What we are looking for

• Strong mechanical and electrical knowledge, with the ability to read and interpret technical drawings, Piping and Instrumentation Diagram, and equipment manuals related to STP, MBR systems, and vacuum collection systems.
• Hands-on experience in field service, maintenance, or technician roles, ideally within marine, offshore, or industrial wastewater treatment systems.
• Clear and effective communication skills in English, both verbal and written, to interact with ship crew, contractors, and technical teams, and to document service reports.
• Proficient in Microsoft Office, especially Word (for report writing) and Excel (for data logging, performance tracking, and maintenance records).
• Physically fit and safety-conscious, capable of working in confined spaces, sewage treatment compartments, and at heights or via ladders, in line with marine HSE standards.
• Able to work both independently and collaboratively, often under pressure in time-critical service environments (e.g., port calls, dry docks, offshore platforms).
• Willingness to travel extensively across the UAE and internationally, including onboard vessels, offshore facilities, and client sites, sometimes at short notice.

Preferred Qualifications

• Degree in electrical/ mechanical engineering/ 3-year diploma.
• 2+ years of hands-on field experience in installation or servicing technical systems.

Why Join Us?

At Evac, you’ll work with cutting-edge environmental and water treatment technologies as part of a global organization committed to sustainability. We offer ongoing training and development in advanced systems, along with opportunities to contribute to international projects and grow your technical expertise.

Apply now and take your technical career to the next level in a dynamic and rewarding environment.

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The Role
• Recognize customer problems, suggest solutions that satisfy their requirements • Conducts technical repairs, calibrations and maintenance of machines • Perform installations of new machines, followed by customer training and support • Carry out AMC and service on systems according to defined protocols • Ensure breakdowns and troubleshooting have a 48-hour response time • Communicate effectively with customers and reporting regarding scheduling, repair or maintenance needs, part requests. • Reporting and submission of all service jobs • Ensures customer satisfaction and collecting customer feedback

Requirements
• UAE based – Driving license • Having experience – 2 to 3 years at UAE ./ Middle East • Qualification background – Degree/ Diploma holder in field of Electronic / Electrical / Instrumentation • Vacancy – 01 Dubai

About the company
With our corporate headquarters at Dubai Airport Freezone and Application & Research Center at Dubai Industrial City, with regional sales and customer service center in Dubai, Abu Dhabi, Kuwait and Riyadh, Himatrix has a global vision of providing industrial and laboratory solutions including process automation and turnkey solutions. We are ISO9001:2015 certified and accredited for ISO17025:2017 in the field of calibration services. We represent global leaders in the industry, providing industrial automation, weighing, laboratory and analytical, product inspection, marking and coding, packaging, labelling and material handling solutions. We also provide accredited calibration services and manufacture self-adhesive labels.

• Locations Dubai International Academic City
• Business Unit edara

Job Description Key Accountabilities

• Responsible to handle troubleshooting / resolving Fault Management, Customer & Carrier complains, efficiently communicating and effective incident handling.
• Responsible to Network Fault Monitoring, Fault handling and escalation and incident handling as per du Event Management and Incident Management processes, Tools & SLAs.
• Provide the needed on-time technical support to monitoring team for all issues happens in the domains.
• Do the needful escalation and involve Second Line operations teams on time affecting manner in case of need, and ensuring adequate follow up and problem resolution within contracted SLAs.
• Performing periodic analysis of incident reports and observations to proactively prevent issues from occurring.
• Overall responsibility of running network health check reports/queries/scripts and to highlight findings.
• Handling daily Incidents/TTs as per du operation policies and scope of work.
• Establish and maintain effective relationship within du and external parties (Business partners, Commercial teams, Customer Operations, IT etc.) till the resolution of faults.
• Keep Team Lead and Manager up to date with regular progress reports on incidents progress.
• Prepare/Maintains an up-to-date documentation Manual/diagrams of the existing devices/solutions to help in incident handling and supporting in day-to-day operation tasks related to the domain.
• Ensure monitoring and analysis of vendor performance for incident handling.
• Prepare incidents related technical reports and documentation.
• Support new project/ services acceptance from SOC Operations.
• Work on any network disasters, prepare and implement alternative plans and finally restore network to deliver specified service levels.
• Support all efforts for the simulation and actual Disaster recovery activities in order to allow for successful service restoration in case of crisis.
• Actively Support in the digitalization and automation of SOC tasks and tools.
• Network / Service Surveillance and Alarm Handling. Reporting alarm/event must be within agreed SLA as per the ticket priority.
• Timely escalation of critical network issues to service partners, stakeholders, and management team as per company escalation matrix.
• Control & Support Reactive or Planned Activities.
• Performing additional tasks assigned by management.
• Managing different Mobile Network Dashboard and Handling Event Management.

Qualifications

• Bachelor’s degree in Telecom or relevant engineering stream

Experience

• Minimum 8 to 10 years of experience in Fixed Voice & IGW Network for telecommunication industry.
• Thorough knowledge about call routing on the soft switch.
• Through knowledge about the pre and post digit analysis in class 4 gateways to analyse the issues escalated.
• Knowledge of SIP protocol and capability of analysing the traces provided by partner or captured.
• High level idea of service flow within the fixed voice network and IGW’s.
• Knowledge of IP networks and the basic level of understanding of the routing protocols is mandatory.
• Deep Knowledge of protocol like SIP, SS7, SIGTRAN, H.248, and Q.931 is mandatory.
• Idea of network performance KPI’s like ASR, ACD, NER etc & knowledge of issues which impact performance is a must.
• Knowledge of Genband C20/CS2K Soft switch, BVS and HIPCC.
• Knowledge of Fixed Voice Nokia FMC solution, Tools and troubleshooting.
• Knowledge of Nokia iSBCs solution.

Skills

• Technical competence on IGW’s, ISBC technologies and Fixed Voice Network.
• Technical knowledge and understanding of Mobile Core networks.
• Problem Solving and Decision Making
• Must have a friendly personality and good customer service skills in order to clearly and effectively communicate technical situations to non-technical personnel.
• Ability to handle multiple tasks at once, to prioritize, and demonstrate excellent follow-through on each task assigned.
• Teamwork and Cooperation able to motivate and inspire the team.
• Initiative and Commitment to Achieve
• Must have exceptional customer focus – internally and externally.
• Able to handle multiple complex problems in a highly stressful environment.

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• 3-5 years of experience in a Systems Administrator / Engineer role.
• Experience in Microsoft Active Directory.
• Experience in the Azure components & APIs.
• Working knowledge of Operating Systems (Windows and Linux).
• Knowledge of databases (SQL Server and MySQL)
• Knowledge of relevant web services, mail, backup, and application monitoring
• Good knowledge of networking fundamentals
• Good knowledge of server hardware
• Good knowledge of application developments using Agile, and DevOps good practices
• Knowledge of Azure federation services is preferred.
• One or some of these would accreditations be advantageous: Implementing Microsoft Azure Infrastructure Solutions, Architecting Microsoft Azure Solutions, MSCE, CCNA.

Apply for this position

Name

Current Location

Current CTC

Attach Resume (only in doc, docx or pdf format less than 1MB)

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Eaton has been a key player in the Middle East for 40 years. This July, we announced the construction of a new sustainable campus in Dubai, which will bring together our commercial, manufacturing, and support functions, providing room for future growth.
About Eaton
Eaton is a power management company where we provide energy-efficient solutions that help our customers effectively manage electrical, hydraulic and mechanical power more efficiently, safely and sustainably. Eaton is dedicated to improving the quality of life and the environment through the use of power management technology and services. Eaton has approximately 96,000 employees and sells products to customers in more than 175 countries.
The Technical Project Engineer is responsible to coordinate all post-order engineering activities including design, develop, and control the electrical systems for customer projects in the UK&I. The role is based in Dubai and will provide remote support to the UK&I Projects Team.
Eaton's projects can involve every aspect of power distribution from low to medium voltage, UPS (uninterrupted power supply), and automation such as EPMS (Energy Power Monitoring System) and SCADA.
This technical coordination role ensures technical clarification of interphases between customer stakeholders (tech consultants, construction, eng teams.) and internal stakeholders (production eng teams, suppliers eng dpt, SW dvp etc.)
This role is also supporting application engineering teams during pre-order technical engagement on need bases.
Such projects mainly address Datacenter, T&D utillities and Oil and gas applications, but could include other types of large and complex projects requiring system integration.
Working as an integral part of the customer Project execution team, the PE is primarily an office role with very limited travelling to other locations including suppliers, Eaton manufacturing facilities and client offices and construction sites during pre-order/post order phases as needed.
The role requires an experienced, composed, highly motivated, Electrical Engineer who can effectively communicate and work with a wide variety of stakeholders in a dynamic environment and who demonstrate an understanding of all project's electrical requirements.
The Technical Project Engineer needs to work to specifications and liaise with Engineering consultant, General contractors, subcontractors and clients. Technical deviations and scope incremental needs to be flagged to respective project managers to be coordinated with customer before implementation.
**What you'll do:**
+ Customer Interaction and Issue Resolution: Address delivery issues, handle complaints, and support customer relationship management.
+ Administrative and logistical support: support KAM's, Business and Commercial Directors for day-to-day support of the MEA Data Center business, complie and track sales data and prepare sales reporting data
+ Assist in using internal resources to develop proposals that meet/exceed client requirement
+ Assist KAM's to commercially respond to offer proposals
+ Be the go-to admin and support person for documentation and process person to help the KAM's oversee effective handover to post sales service & customer support teams
+ Be willing to learn and be the back up for KAM's on clients business, commercial condition, structure, strategy, operations and challenges.
+ Be highly knowledgeable on General business, structure, strategy, processes and interal systems. Salesforce a priority, SAP perferred but not essential.
+ Be an effective advocate and communicator of the benefits in supporting KAM's and the wider DC team within Eaton organisation
+ Know the the teams and Commerical Directors numbers. Support KAM's to be continuously aware of targets and current business levels within the account for forecast for order intake & revenue information.
+ Collaborate effectively with other departments and EMEA team members related to KAM's accounts
+ Help provide all internal stakeholder and functional departments the account specific guidance and insights required so that they can execute their role and add value to the client.
+ Support the KAM's, Business and Commercial Director to maintain internal multi-lane bridge between Eaton and the client organisation. This may include PLM, BU Engineers, BDM, Marketing, PMO, Services, Sales Operations & Order Management, and Supply Chain
+ Process failitation and Order Management support: Accelerate pricing approvals, and ensure accuracy of order matching and tracking.
+ Identify & build positive relations with all account decision makers & influencers who impact current or future business with Eaton.
**Qualifications:**
+ Bachelors Degree or Higher Diploma in Electrical Engineering or aquivalent
+ 5+ years of related experience in the data center business
+ Technical electrical and data center knowledge no essential but would be advantageous. Some epereince and knowledge in a technology related field desirable.
**Our offer:**
+ Being part of a company that has been in business for more than 100 years, is well known in the industry, and has a major impact on the energy industry
+ Work in a company that is commitment to Inclusion & Diversity and Sustainability
+ Annual mentoring program, Eaton University, a reward, and recognition system
+ Ongoing Learning and Career Development Opportunities in a global company. Build your career and apply internally for our open positions worldwide
+ Strong, agile and diverse team locally and globally
+ Strong processes and state-of-the-art systems and tools
+ Structured employee development processes, open feedback culture with development plans
+ Detailed induction support and well-structured onboarding
#LI-AD3
Living and Working in Dubai
Dubai is a vibrant, cosmopolitan city known for its modern architecture, luxurious lifestyle, and rich cultural heritage. Living and working in Dubai offers an exceptional quality of life with world-class amenities, a safe environment, and a thriving expatriate community. Experience a dynamic blend of work and leisure in one of the world's most exciting cities.
We are committed to ensuring equal employment opportunities for job applicants and employees. Our recruitment processes use balanced selection criteria and avoid unlawful discrimination against applicants on the basis of their age, colour, disability, marital status, national origin, gender, gender identity, genetic information, race or racial origin, religion, sexual orientation or any other status protected or required by law.

At AliveDx, we empower diagnostic insights, transform patient care, and innovate for life. With over 30-years in in‑vitro diagnostics, we put the health of patients first by creating innovative solutions designed for faster diagnostic results. Alba–– our blood bank reagents portfolio–– and MosaiQ®–– one of the first multiplexing and multimodality automated testing platforms––are designed to make labs more efficient and clinical decision‑making more effective. Our journey started as Alba Bioscience, and later, Quotient. Today, as AliveDx, we innovate for life.

Regional Field Service Engineer (MEA)

The Regional Field Service Engineer (RFSE) MEA is highly skilled on the AliveDx systems and ensures 1st Level and 2nd level support to customers and distributors. The RFSE conducts AliveDx system on site commissioning, operational qualification and distributor training.

Your role and responsibilities

• Working on customer autoimmunity and allergy applications on AliveDx systems;
• Involvement in demonstrations and training;
• Installation support, testing, troubleshooting and implementation of products;
• Participating in technical/business reviews as required;
• Serve as the AliveDx liaison and expert on technical matters with customer and/or distributor.

What we are looking for

• Minimum of 5 years’ work experience as Sr Field Service Engineer or Sr Technical Support Engineer in the IVD/IVDR;
• High degree of technical competence & confidence;
• Effective customer consultative skills which includes, exceptional customer engagement, a positive attitude, helpful customer interaction, and maintenance of ongoing customer relationships;
• Exceptional analytical approach to problem solving and troubleshooting;
• Customer focused; sense of urgency and adaptive to change;
• Very strong verbal, written and presentation communication skills;
• Dynamic, self‑motivated and driven; independent and proactive;
• Fluent in English and Arabic.

What we offer

• A highly dynamic and growing environment;
• An opportunity to live your passion for an intrapreneurial mindset, where cultivating innovation and customer centricity are at the heart of everything we do;
• A flexible working environment where applicable and a range of core and flexible benefits.

Interested? We invite you to send your application, including your resume and any other relevant documents. We look forward to exploring your potential contributions to AliveDx.

AliveDx is an equal opportunity employer and welcomes applications from all qualified individuals regardless of nationality, sex, disability, religion/belief, sexual orientation or age. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on competences, performance and business needs.

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• Good understanding and experience of monitoring tools ( SolarWinds, Manage Engine ) and ITSM tool
• Provide timely response to all incidents, Requests, outages and performance alerts. Categorize issues for escalation to appropriate technical teams
• Understanding and report preparation based on the customer requirement.
• Recognize, identify and prioritize incidents in accordance with customer business requirements, organizational policies and operational impact
• Collect and review performance reports for various systems, and report trends in hardware and application performance to assist senior technical personnel to predict future issues or outages
• Monitoring Windows server backup and inform in case of any failures.
• OS and Patch Management knowledge & understanding
• Monitor a wide variety of information and network systems that include, but are not limited to telecommunications circuits, LAN/WAN systems, routers, switches, firewalls, VoIP systems, servers, storage, backup, operating systems and core applications
• Document all actions in accordance with standard company policies and procedures
• Notify customer and third-party service providers of issues, outages and remediation status
• Work with internal and external technical and service teams to create and/or update knowledge base articles
• Perform basic systems testing and operational tasks (installation of patches, network connectivity testing, script execution, etc.)
• Support multiple technical teams in 24 x 7 NOC operational environments with high up-time requirements. Comfortable working day/night shifts

Mandatory:

• Basic Microsoft and/or Cisco certifications (CCNA, MCITP, etc.)
• Knowledge of monitoring VMWare clusters in high-availability environments
• Broad experience using a variety of monitoring and ticket management tools
• A minimum of three years of experience supporting and monitoring network systems, servers or storage in an enterprise environment. Previous NOC experience is strongly preferred.
• Understanding of key network monitoring protocols including SNMP, NetFlow, WMI, syslog, etc.
• Knowledge of Microsoft server OS and Network Devices
• Excellent written, verbal and interpersonal skills

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Technical Support Engineer – Hospitality

Job Type: Contract

Job Role: Technical Support

Job Location: Dubai

Job Posted on: Jan 29, 2021

Responsibilities:

1. Support communication issues with BMS & DLS devices, including DDC panels; onsite support for PC, Phone, and iPad.
2. Setup and support for meeting rooms, including info points, click share, and TV setups.
3. Install and troubleshoot all Valet locations.
4. Monitor iPad connectivity and coordinate with the app team to resolve issues.
5. Monitor PCS System; coordinate with relevant teams (NOC, Security, Vendor) for issues and generate reports.
6. Monitor biometric devices via biometric application; communicate with vendors for rectification; register new employee fingerprints for door access; generate attendance reports.
7. Create user accounts for biometric application access with appropriate privileges; coordinate with NOC, SOC, and System teams for issues.
8. Monitor parking system for Grand, Fashion & Cinema Parking; communicate with vendors for hardware issues; generate parking reports; troubleshoot sensor communication issues.
9. Monitor UPS System; coordinate with relevant teams for issues.
10. Monitor Taxi Count System; coordinate with relevant teams for issues.
11. Monitor Access Control System (Columns/Barriers); coordinate with relevant teams for issues.
12. Troubleshoot VIP Lounge systems; coordinate with vendors for rectification after L-1 support.
13. Monitor devices like AP, BMS, DLS, PCS, Biometric, Beacons, switches, UPS, VIP Parking, Meter Checker using Nagios, V-Care, E-directory, Feedback system; handle alerts and coordinate for rectification.
14. Coordinate with cabling teams and NOC for IDF & MDF locations; perform periodic health checks.

Application Process:

Interested candidates should apply by providing:

• Name
• Current Location
• Current CTC
• Resume (in doc, docx, or pdf format, less than 1MB)

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As Senior Field Service Engineer at Hitachi Energy in Abu Dhabi, UAE, you’ll lead aftermarket service and maintenance for High Voltage Gas Insulated Switchgears (132kV, 220kV+), supporting utility contractors across the region. From preventive maintenance and upgrades to commissioning and high-voltage testing, you’ll ensure optimal performance and reliability of our installed base.

This role also involves driving proactive service solutions, resolving customer issues, and strengthening long-term relationships—making you a key contributor to operational excellence and customer satisfaction.

Responsibilities

• Technical contribution: Involves participation in the planning and execution of installation and commissioning activities on-site. Executing design modifications for commissioning and offering annotations for as-built project documentation.
• Strong knowledge of High Voltage Products Services & Service portfolios.
• Carrying out Installation & Commissioning including HV PD, extension and Maintenance services independently.
• Providing on-site or remote technical support for installation and commissioning of GIS and routine maintenance services, identifying technical problems and making analysis through remote or on-site activity in different Service categories.
• Take part in pre-commissioning meetings, commissioning planning activities and documentation preparation (e.g. FAT documentation, Site ITPs & ITRs, Method Statements, Control programs, etc.).
• Support tendering by providing commissioning plans and time/cost estimation.
• Ensuring compliance with safety regulations and industry standards.
• Recommendation to customers for immediate and future service requirements, provide feedback to Service Sales team.
• Acting as representative of the OEM during interaction with the customer and preparing the tools, equipment and parts needed for a service job and understanding the scope of the job to be performed.
• Ensuring that documentation for the job is available and briefing with service manager, head of department or supervisor about the expected situation on site.
• Creating service reports, time sheets & delivery notes, endorsed by customers.
• Effectively manages multifunctional interfaces - internal, feeder factories, service department, customers, and sub suppliers and abilities to show personal leadership & maintain a teamwork environment to deliver assignments. Strong self-disciplined approach to ensure quality and accuracy of delivery.
• Establishing long-term customer relationships by understanding customer requirements and applicable regulations, respond immediately to issues and demonstrate in-depth technical service product/solutions knowledge to promote product Life Cycle Management.
• Responsible for adherence to the quality assurance requirements on the Power Plant or Substation or Oil & Gas or process Industries site and seeks to improve these continually.
• Responsible for ensuring compliance with applicable external and internal regulations, procedures, and guidelines.
• Living Hitachi Energy’s core values, safety and integrity, which means taking responsibility for your own actions while caring for your colleagues and the business.

Your background

• A bachelor’s degree or Diploma in engineering field is required.
• Minimum 10 years of experience and previous experiences of 6 to 8 years in High Voltage Products or Equipment’s (GIS 132KV, 220KV and above) installation testing and commissioning, repair and maintenance, monitoring and measuring devices, maintenance work of High Voltage Products or Equipment’s, or utilities companies.
• Competence in testing & commissioning of switchgears and other key components/apparatus in substations.
• Overall experience in substation projects, from tendering, engineering or site commissioning.
• Computer literate and excellent interpersonal written or oral communication skills.
• Team player with the ability to network and build relationships both internally and externally.
• Highly focused on meeting customer service and quality standards.
• Hitachi Energy make Transmission GIS with valid Certification for commissioning and HV PD is added advantage.
• Proficiency in both spoken & written English language is required. Arabic is added advantage.

Job type Full time

Experience Experienced

Job function Engineering & Science

Contract Regular

Publication date

About Hitachi Energy

Hitachi Energy is a global technology leader in electrification, powering a sustainable energy future through innovative power grid technologies with digital at the core. Over three billion people depend on our technologies to power their daily lives.

With over a century in pioneering mission-critical technologies like high-voltage, transformers, automation, and power electronics, we are addressing the most urgent energy challenge of our time – balancing soaring electricity demand, while decarbonizing the power system.

Headquartered in Switzerland, we employ over 50,000 people in 60 countries and generate revenues of around $16 billion USD. We welcome you to apply today.

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