What Jobs are available for Engineering Operations in the United Arab Emirates?

Eaton has been a key player in the Middle East for 40 years. Last July, we announced the construction of a **new sustainable campus in Dubai,** which will bring together our commercial, manufacturing, and support functions, providing room for future growth.
**About Eaton**
Eaton is a power management company where we provide energy-efficient solutions that help our customers effectively manage electrical, hydraulic and mechanical power more efficiently, safely and sustainably. Eaton is dedicated to improving the quality of life and the environment through the use of power management technology and services. Eaton has approximately 96,000 employees and sells products to customers in more than 175 countries.
Eaton is seeking an **Engineering Operations Manager** **for our Life Safety Division** to be responsible for leading and executing engineering programmes focused on New Product Introduction (NPI) and Value Analysis and Value Engineering (VAVE) across the Life Safety product lines. The successful candidate will drive programme delivery, ensure alignment with business goals, and foster cross-functional collaboration across global teams .
**What you'll do:**
- Leads the team in the NPI program management and VAVE functions across all Life Safety locations
- Leads the planning and execution of NPI and VAVE programs from concept to launch.
- Manages program scope, timelines, budgets, and resource allocation using PROLaunch methodology.
- Responsible for ensuring high quality of new products and enhanced existing products for all product lines
- Ensures compliance with engineering standards and regulatory requirements.
- Bringing in standard processes, methods and models to project management
- Building strong project managment capability within Life Safety
- Bringing in Strong Inter personal skills and a culture of on time delivery
- Bringing in engineering excellence to build discipline of on-time gates, and green metric culture to accelerate NPIs towards market launch
- Deployment of strong VAVE execution strategy, driving continuous improvement and cost optimisation
- Outside in perspective to driving innovation culture within Life Safety
- Collaborates with Product Line Managers to define technical roadmaps and prioritise engineering initiatives.
- Facilitates cross-functional team coordination across engineering, manufacturing, quality, and supply chain.
- Liase with global/EMEA Eaton program management, Engineering Functional excellence teams to ensure alignment
- Supervise (dotted) engineering teams present within the same site
- Establish and maintain an active and effective collaboration with other engineering leaders within Life Safety and within EATON.
- Encourage the teams to follow common processes of product development/Prolaunch across all developments"
**Qualifications:**
- Bachelor or master's degree of Engineering and PMP or equivalent project management certification.
- Minimum 7 years of experience in program management in engineering or product development in the electronics industry.
**Skills:**
- Proficiency knowledge of technologies in Life Safety or related product domains would be beneficial.
- Proven success at delivering NPI and VAVE projects - understanding project management tools and methodologies.
- Excellent organizational skills, attention to detail, ability to organize and prioritize the work, ability to work in team and to work under preasure.
- Communication, leadership and stakeholder management skills are important as well as working in a matrixed multi-site environment.
**What We Offer You:**
+ Being part of a company that has been in business for more than 100 years, is well known in the industry, and has a major impact on the energy industry
+ Annual mentoring program, Eaton University, a reward, and recognition system
+ Ongoing Learning and Career Development Opportunities in a global company. Build your career and apply internally for our open positions worldwide
+ Strong, agile and diverse team locally and globally
+ Strong processes and state-of-the-art systems and tools
+ Detailed induction support and well-structured onboarding
+ Balance your work and life with a hybrid worktime model
#LI-YH1
**Living and Working in Dubai**
_Dubai is a vibrant, cosmopolitan city known for its modern architecture, luxurious lifestyle, and rich cultural heritage. Living and working in Dubai offers an exceptional quality of life with world-class amenities, a safe environment, and a thriving expatriate community. Experience a dynamic blend of work and leisure in one of the world's most exciting cities._
_Ready to make a difference? Join Eaton's Dubai Team and be part of a company shaping the future of sustainable manufacturing and power management!_
We are committed to ensuring equal employment opportunities for job applicants and employees. Our recruitment processes use balanced selection criteria and avoid unlawful discrimination against applicants on the basis of their age, colour, disability, marital status, national origin, gender, gender identity, genetic information, race or racial origin, religion, sexual orientation or any other status protected or required by law.

Description
AWS have an exciting Electrical & Mechanical Engineering Operations Traineeship opportunity in Dubai available for a UAE national with family book. AWS are committed to contributing towards the UAE's goal of employing 75,000 Emiratis in the private sector and Ministerial Resolution No.279.
Amazon Web Services (AWS) is growing rapidly, and we are looking for Engineering Operations Technician Trainees to join our expanding Data Center team in Dubai.
Programme Details
- Duration: 6 months, full-time (40 hours/week).
- Schedule: Standard Monday-Friday day schedule.
- The programme provides exposure to the skills required for a future full-time Data Center Engineering Operations Technician role. Plesae note a Full-time role may involve shifts, weekends, and on-call rotations.
Note: Applications are reviewed on a rolling basis. For an update on your status, or to confirm your application was submitted successfully, please login to your candidate portal. Please note that we are reviewing a high volume of applications and appreciate your patience.
AWS Infrastructure Services (AIS)
AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we're the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain - and we're looking for talented people who want to help.
You'll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You'll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you'll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.
Key job responsibilities
The Engineering Operations team are AWS's front-line responders for hands-on troubleshooting and operations of critical infrastructure. As a Trainee, you will:
- Assist in maintaining and operating mechanical and electrical equipment.
- Support root cause analysis of equipment failures.
- Help troubleshoot facility and rack-level events within internal SLAs.
- Take daily operational readings of mechanical and electrical equipment.
- Use our internal CMMS (Computerized Maintenance Management System) to manage workflows.
- Work alongside third-party vendors and contractors onsite.
- You will work with equipment that supports mission-critical servers, including but not limited to: diesel generators, switchgear, UPSs, PDUs, air handling units, chillers, cooling towers, pumps, motors, VFDs, and building automation systems.
Physical Requirements:
- Working at heights and from ladders.
- Regularly lifting/moving up to 22kg (49lbs) unassisted, and participating in group lifts for heavier loads.
- Using hands to handle and manipulate small tools, wires, and objects.
About the team
About AWS
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.
Why AWS?
Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Inclusive Team Culture
AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do.
Mentorship & Career Growth
We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there's nothing we can't achieve.
Basic Qualifications
- UAE National with family book
- Recently graduated, with a Bachelor's Degree in a relevant field (e.g., Mechanical or Electrical Engineering) Or
- - Recently graduated from, a Technical/Trade school programme (HVAC, electrician, facilities maintenance, or similar).
Preferred Qualifications
- Strong written and verbal communication skills
- Ability to work effectively in a team environment
- Good time management and organizational skills
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

Description
AWS have an exciting Electrical & Mechanical Engineering Operations Traineeship opportunity in Abu Dhabi available for a UAE national with family book. AWS are committed to contributing towards the UAE's goal of employing 75,000 Emiratis in the private sector and Ministerial Resolution No.279.
Amazon Web Services (AWS) is growing rapidly, and we are looking for Engineering Operations Technician Trainees to join our expanding Data Center team in Abu Dhabi.
Programme Details
- Duration: 6 months, full-time (40 hours/week).
- Schedule: Standard Monday-Friday day schedule.
- The programme provides exposure to the skills required for a future full-time Data Center Engineering Operations Technician role. Please note a Full-time role may involve shifts, weekends, and on-call rotations.
Note: Applications are reviewed on a rolling basis. For an update on your status, or to confirm your application was submitted successfully, please login to your candidate portal. Please note that we are reviewing a high volume of applications and appreciate your patience.
AWS Infrastructure Services (AIS)
AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we're the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain - and we're looking for talented people who want to help.
You'll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You'll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you'll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.
Key job responsibilities
The Engineering Operations team are AWS's front-line responders for hands-on troubleshooting and operations of critical infrastructure. As a Trainee, you will:
- Assist in maintaining and operating mechanical and electrical equipment.
- Support root cause analysis of equipment failures.
- Help troubleshoot facility and rack-level events within internal SLAs.
- Take daily operational readings of mechanical and electrical equipment.
- Use our internal CMMS (Computerized Maintenance Management System) to manage workflows.
- Work alongside third-party vendors and contractors onsite.
- You will work with equipment that supports mission-critical servers, including but not limited to: diesel generators, switchgear, UPSs, PDUs, air handling units, chillers, cooling towers, pumps, motors, VFDs, and building automation systems.
Physical Requirements:
- Working at heights and from ladders.
- Regularly lifting/moving up to 22kg (49lbs) unassisted, and participating in group lifts for heavier loads.
- Using hands to handle and manipulate small tools, wires, and objects.
About the team
About AWS
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.
Why AWS?
Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Inclusive Team Culture
AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do.
Mentorship & Career Growth
We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there's nothing we can't achieve.
Basic Qualifications
- UAE National with family book
- Recently graduated, with a Bachelor's Degree in a relevant field (e.g., Mechanical or Electrical Engineering) Or
- Recently graduated from, a Technical/Trade school programme (HVAC, electrician, facilities maintenance, or similar).
Preferred Qualifications
- Strong written and verbal communication skills
- Ability to work effectively in a team environment
- Good time management and organizational skills
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

JOB SUMMARY:

Provides all support activities to PreSales; handles all preparatory and scheduling activities for projects execution. Responsible for all sourcing and procurement activities for the different projects. Provides reporting on projects progress.

KEY RESULTS AREAS (RESPONSIBILITIES):

• Support sales through preparing sales quotes and bids; receives PO from clients to log and commence project tracking
• Operational planning for deploying all required manpower for the execution of jobs. Provides instruction on project scope, timelines, locations and all relevant details.
• Arrange site visits before commencement of the job.
• Prepare the BOQ for issuance to project team for installation at site; Also prepares BoQ's for variation orders and maintenance contracts
• Monitors progress of the project in collaboration with the Engineer in Charge; this normally covers progress of work, manpower usage and cost, material usage and cost
• Actual sourcing and procurement activities for the project covering technical and non-technical material for the project.
• Handles logistics - Coordination with the freight forwarder and supplier in receiving and dispatching of materials. Prepares all the documentation for import/export.
• Coordinates with necessary work permits associated to the project.
• Prepares final documentation for final hand over and completion certificates

EDUCATION

• Bachelor or Diploma of Engineering in Electrical or Electronics or Computers or IT or equivalent.
• Project Management skills are preferred; certification will be an asset.

WORK EXPERIENCE

• Minimum 2 years experience in project management or coordination in security services or similar industry
• Must have prior UAE experience.

**Location:**  Dubai, United Arab Emirates
**Department:**  Technology, Engineering, and Operations
**Reports To:**   Solutions Director / Programme Delivery Lead
**Employment Type:**   Full-Time, 12-Month Contract
**Experience Level:**  Senior (15+ years)
**Role Summary** **:**
We are seeking a high-calibre IT Infrastructure Program Delivery Manager to lead and oversee the successful delivery of a large-scale, complex infrastructure program. This role demands strategic leadership, deep technical expertise, and a proven track record in managing multi-million-dollar programs involving cloud-native and hybrid infrastructure solutions.
**Key Responsibilities** **:**
+ Program Leadership: Lead end-to-end delivery of a major IT infrastructure program, ensuring alignment with business goals, timelines, budgets, and quality standards.
+ Stakeholder Management: Engage and influence senior stakeholders across business units, vendors, and technology teams to ensure program success.
+ Governance & Reporting: Establish and maintain robust program governance structures, including steering committees, risk management frameworks, executive reporting, and ensuring compliance with enterprise standards and regulatory requirements.
+ Team Management: Lead cross-functional teams (internal and external), ensuring alignment across engineering, operations, and delivery partners.
+ Budget & Resource Management: Own program budgets, forecasts, and resource planning, ensuring optimal allocation and cost control.
+ Risk & Issue Management: Proactively identify, assess, and mitigate risks and issues that could impact program delivery.
+ Change Management: Drive organizational change associated with infrastructure transformation, including communication, training, and adoption strategies.
**Experience** **and Skills** **:**
+ Minimum 15 years of experience in IT program delivery, with at least 10 years focused on infrastructure programs.
+ Proven success delivering multi-million-dollar, enterprise-scale programs (e.g., cloud migrations, Oracle platforms, network upgrades).
+ Deep technical knowledge across multiple domainsincluding Cloud platforms (Azure, AWS, Oracle), networking, storage, virtualization, security, and DevOps.
+ Strong command of delivery methodologies: MSP, PRINCE2, PMI, Agile (SAFe), and hybrid models.
+ Experience with tools such as JIRA, Confluence, ServiceNow, Tableau, and Microsoft Project.
+ Exceptional leadership, communication, and stakeholder engagement skills.
+ Bachelor's degree in Computer Science, Engineering, or related field (Master's preferred).
+ Relevant certifications (e.g., PMP, ITIL, Agile, TOGAF) are highly desirable.
+ Strategic thinker with a hands-on approach to problem-solving.
+ Ability to operate in high-pressure environments and manage competing priorities.
+ Experience working in regulated industries (e.g., healthcare, finance, government).
+ Familiarity with global delivery models and managing distributed global teams.
**What We Offer:**
+ Competitive salary and performance-based incentives
+ Flexible working arrangements
+ Global exposure and leadership opportunities
+ Professional development and certification support
+ Opportunity to lead transformative programs in a dynamic enterprise environment
**About Cigna Healthcare**
Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives.
_Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws._
_If_ _you require reasonable accommodation in completing the online application process, please email:_ _for support. Do not email_ _for an update on your application or to provide your resume as you will not receive a response._

Location

Dubai, United Arab Emirates

Department

Technology, Engineering, and Operations

Reports To

Solutions Director / Programme Delivery Lead

Employment Type

Full-Time, 12-Month Contract

Experience Level

Senior (15+ years)

Role Summary

We are seeking a high‑calibre IT Infrastructure Program Delivery Manager to lead and oversee the successful delivery of a large‑scale, complex infrastructure program. This role demands strategic leadership, deep technical expertise, and a proven track record in managing multi‑million‑dollar programs involving cloud‑native and hybrid infrastructure solutions.

Key Responsibilities

• Program Leadership: Lead end‑to‑end delivery of a major IT infrastructure program, ensuring alignment with business goals, timelines, budgets, and quality standards.
• Stakeholder Management: Engage and influence senior stakeholders across business units, vendors, and technology teams to ensure program success.
• Governance & Reporting: Establish and maintain robust program governance structures, including steering committees, risk management frameworks, executive reporting and ensuring compliance with enterprise standards and regulatory requirements.
• Team Management: Lead cross‑functional teams (internal and external), ensuring alignment across engineering, operations, and delivery partners.
• Budget & Resource Management: Own program budgets, forecasts, and resource planning, ensuring optimal allocation and cost control.
• Risk & Issue Management: Proactively identify, assess and mitigate risks and issues that could impact program delivery.
• Change Management: Drive organizational change associated with infrastructure transformation, including communication, training and adoption strategies.

Experience and Skills

• Minimum 15 years of experience in IT program delivery, with at least 10 years focused on infrastructure programs.
• Proven success delivering multi‑million‑dollar, enterprise‑scale programs (e.g., cloud migrations, Oracle platforms, network upgrades).
• Deep technical knowledge across multiple domains including Cloud platforms (Azure, AWS, Oracle), networking, storage, virtualization, security and DevOps.
• Strong command of delivery methodologies: MSP, PRINCE2, PMI, Agile (SAFe) and hybrid models.
• Experience with tools such as JIRA, Confluence, ServiceNow, Tableau and Microsoft Project.
• Exceptional leadership, communication and stakeholder engagement skills.
• Bachelor’s degree in Computer Science, Engineering or related field (Master’s preferred).
• Relevant certifications (e.g., PMP, ITIL, Agile, TOGAF) are highly desirable.
• Strategic thinker with a hands‑on approach to problem‑solving.
• Ability to operate in high‑pressure environments and manage competing priorities.
• Experience working in regulated industries (e.g., healthcare, finance, government).
• Familiarity with global delivery models and managing distributed global teams.

What We Offer

• Competitive salary and performance‑based incentives
• Flexible working arrangements
• Global exposure and leadership opportunities
• Professional development and certification support
• Opportunity to lead transformative programs in a dynamic enterprise environment

About Cigna Healthcare

Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you require reasonable accommodation in completing the online application process, please email: for support. Do not email for an update on your application or to provide your resume as you will not receive a response.

#J-18808-Ljbffr

**Location:**Dubai, United Arab Emirates **Department:**Technology, Engineering, and Operations **Reports To:** Solutions Director / Programme Delivery Lead **Employment Type:** Full-Time, 12-Month Contract **Experience Level:**Senior (15+ years) **Role Summary:**We are seeking a high-calibre IT Infrastructure Program Delivery Manager to lead and oversee the successful delivery of a large-scale, complex infrastructure program. This role demands strategic leadership, deep technical expertise, and a proven track record in managing multi-million-dollar programs involving cloud-native and hybrid infrastructure solutions.**Key Responsibilities:**Governance & Reporting: Establish and maintain robust program governance structures, including steering committees, risk management frameworks, executive reporting, and ensuring compliance with enterprise standards and regulatory requirements.Risk & Issue Management: Proactively identify, assess, and mitigate risks and issues that could impact program delivery.**Experience and Skills:**Minimum 15 years of experience in IT program delivery, with at least 10 years focused on infrastructure programs. Deep technical knowledge across multiple domains including Cloud platforms (Azure, AWS, Oracle), networking, storage, virtualization, security, and DevOps.Experience with tools such as JIRA, Confluence, ServiceNow, Tableau, and Microsoft Project.Exceptional leadership, communication, and stakeholder engagement skills. Ability to operate in high-pressure environments and manage competing priorities.Experience working in regulated industries (e.g., healthcare, finance, government).Familiarity with global delivery models and managing distributed global teams.**What We Offer:** #J-18808-Ljbffr

**Role Overview:**
As a Honeywell Falcon Employee, we will offer you the opportunity to get hands-on experience working in one of the world's leading technology companies whilst at the same time giving you the time to continue your academic studies in parallel
**Key Responsibilities:**
+ Attend scheduled training sessions and seminars focused on both technical and soft skills development.
+ Collaborate on real-world projects, applying theoretical knowledge to practical scenarios.
+ Participate in mentorship meetings and engage with managers for career guidance.
+ Represent Honeywell at various events and engage in community outreach when needed.
+ Complete required project assignments and demonstrate effective time management skills in a remote work environment.
**Key Skills and Qualifications:**
+ Fluency in the English language, with ability to read, speak, and write effectively.
+ Proficiency in Microsoft Office applications, including Microsoft Project, and ability to leverage internal and external resources to keep projects on track.
+ Students in Junior or sophomore year, preferably enrolled in fields such as Electrical Engineering, Automation, Chemical Engineering, IT, Computer Science, or related disciplines.
+ A strong academic record, eagerness to learn, and capable time management skills to handle remote work responsibilities.
Honeywell helps organizations solve the world's most complex challenges in automation, the future of aviation and energy transition. As a trusted partner, we provide actionable solutions and innovation through our Aerospace Technologies, Building Automation, Energy and Sustainability Solutions, and Industrial Automation business segments - powered by our Honeywell Forge software - that help make the world smarter, safer and more sustainable.
Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.

Help bring AI agents to companies worldwide.

Over the next decade, autonomous agents will redefine how we work.

Botpress allows companies to build and deploy advanced AI agents that move beyond conversation into real business logic.

Our product works today and at scale, across industries, regions, and limitless use cases.

As the 3rd fastest-growing B2B AI start-up worldwide, we’re at the forefront of the AI revolution, providing the most widely-used platform for sophisticated AI agents.

The work ahead is ambitious. The opportunity is rare. We take a deliberate approach to growth: product-led, capital-efficient, and highly focused.

If you want to build foundational technology for one of the most meaningful platform shifts in software, we’re looking for top talent to join us.

Key Highlights:

• Over 1 million AI agents and chatbots deployed
• 700,000+ platform users
• Trusted by 35% of Fortune 500 companies
• 7 years of expertise in AI solutions

About the role

As the Technical Support Engineering Lead , you’ll manage and grow our support engineering team, ensuring our customers get world-class technical assistance and guidance. You’ll balance hands-on problem-solving with leadership responsibilities, driving improvements in processes, tooling, and knowledge-sharing while mentoring and enabling your team.

This role is ideal for someone who thrives at the intersection of technology, leadership, and customer success. You’ll work closely with Product, Engineering, and Customer Success to deliver an exceptional support experience and scale how our users succeed with AI automation.

• Lead, mentor, and develop a team of Technical Support Engineers
• Set team goals, track performance, and provide coaching for continuous growth
• Oversee support operations, ensuring timely, high-quality responses to customer issues
• Investigate and troubleshoot complex technical problems escalated from the team
• Establish and refine triage, escalation, and incident management processes
• Collaborate with Engineering and Product to surface recurring issues and drive product improvements
• Own and improve internal knowledge bases and external documentation practices
• Analyze support trends, metrics, and user feedback to reduce friction and improve experience
• Represent the support function in cross-functional discussions and planning

Qualifications

• Proven experience in a technical support or engineering leadership role.
• Strong technical troubleshooting skills and familiarity with modern web technologies.
• Comfortable reading and understanding TypeScript, Node.js, Javascript, and React.
• Experience working with APIs, logs, and cloud-based tools.
• Knowledge or exposure to AI/LLMs (Large Language Models) and their applications.
• Exceptional communication skills with the ability to coach and guide others.
• Calm and structured problem-solving approach in high-pressure scenarios.
• Experience managing or scaling support operations in a SaaS or AI/ML environment.
• Good knowledge of English and French. Bonus: Comfortable working in Spanish, Portuguese, French, or another language in our target regions.
• Curious, resourceful, and eager to create an excellent customer experience

About Botpress

Botpress recently raised its $25 million Series B funding. As a fast-growing start-up, we run a lean and innovative ship that leans on AI for maximum business impact. At Botpress, everyone is an owner, bringing their unique perspective and talents.

Our teams are talented and passionate. We intentionally hire individuals who are eager, passionate, talented, and hungry to learn and grow throughout their career.

We operate mainly in-office, with a culture that values both technical rigor and shared ambition.

You'll be on a team that's not just adapting to the AI revolution, but leading it. Joining our team means changing the future of enterprise AI and building technology that will define the next era of business automation.

• Work at the forefront of AI-powered automation in a fast-growing start-up.
• Grow in a dynamic and stimulating environment.
• Competitive salary and flexible benefits to support your well-being.

#J-18808-Ljbffr