What Jobs are available for Engineering Services in the United Arab Emirates?

Job Description

DataRobot delivers AI that maximizes impact and minimizes business risk. Our platform and applications integrate into core business processes so teams can develop, deliver, and govern AI at scale. DataRobot empowers practitioners to deliver predictive and generative AI, and enables leaders to secure their AI assets. Organizations worldwide rely on DataRobot for AI that makes sense for their business — today and in the future.

As an AI Engineer on our Professional Services team, you will be at the forefront of the AI revolution, working directly with our most strategic customers. You'll be a trusted advisor and hands‑on builder, translating complex business challenges into cutting‑edge AI solutions that deliver tangible business value.

This is a unique opportunity to design, build, and deploy a wide range of applications—from powerful predictive models to sophisticated Generative AI agents and chatbots. If you thrive on solving real‑world problems and want to work with the latest in AI technology, this role is for you.

This role is based in Dubai, United Arab Emirates.

Key Responsibilities

• Partner with customers: Collaborate closely with customer stakeholders to understand their business goals, identify high‑impact use cases, and define technical requirements for AI solutions.
• Build and deploy AI solutions: Design, develop, and deploy end‑to‑end AI solutions using the DataRobot platform and open‑source tools.
• Create agentic AI: Develop and deploy agents on DataRobot leveraging common frameworks such as Langgraph, CrewAI, and Llama Index.
• Develop generative AI: Build custom GenAI chatbots and Retrieval‑Augmented Generation (RAG) systems.
• Develop predictive AI: Deploy classic machine learning models for use cases like forecasting, churn prediction, and fraud detection.
• Serve as a technical expert: Act as a subject‑matter expert on the DataRobot platform and modern AI/ML development, guiding customers on best practices for MLOps, model governance, and scaling AI initiatives.
• Deliver value: Ensure that the solutions you build are robust, scalable, and directly contribute to the customer's business objectives.
• Communicate and collaborate: Clearly communicate complex technical concepts and project outcomes to both technical and non‑technical audiences, from data scientists to C‑level executives.

Knowledge, Skills and Abilities AI & Machine Learning Expertise

• Strong proficiency in Python and common data science libraries (e.g., pandas, scikit‑learn, NumPy).
• Practical experience with generative AI technologies, including large language models (LLMs) and vector databases.
• Solid understanding of the end‑to‑end agentic AI lifecycle, from building agents in frameworks like LangGraph or CrewAI to scalable deployment and monitoring.

Application Development & Operations

• Demonstrable experience developing and deploying applications, including building REST APIs (e.g., Flask, FastAPI) to serve ML models and GenAI logic.
• Proficiency with containerization using Docker and experience deploying and managing applications on Kubernetes.
• Solid understanding of secure application development practices, including authentication/authorization, secrets management, and securing public‑facing endpoints.
• Customer focus: Experience in a client‑facing or consulting role with exceptional verbal and written communication skills.
• Problem‑solving mindset: A deep curiosity and a passion for solving complex, unstructured problems.

Requisite Education and Experience / Minimum Qualifications

• Approximately 6–8 years of hands‑on experience in AI application development, software engineering, or machine learning engineering, with a proven track record of deploying AI solutions or applications into production.
• Master’s Degree or Ph.D. in Computer Science, Statistics, Artificial Intelligence, Engineering, or a related quantitative field.
• Hands‑on experience with a major cloud platform (AWS, Azure, or GCP).
• Familiarity with the DataRobot AI Platform is a strong plus.
• Understanding of MLOps principles and tools for model CI/CD, monitoring, and governance.
• Fluency in English and Arabic.
• Willingness to travel onsite with clients up to 40% of the time.

The talent and dedication of our employees are at the core of DataRobot’s journey to be an iconic company. We strive to attract and retain the best talent by providing competitive pay and benefits with our employees’ well‑being at the core. Here’s what your benefits package may include depending on your location and local legal requirements: Medical, Dental & Vision Insurance, Flexible Time Off Program, Paid Holidays, Paid Parental Leave, Global Employee Assistance Program (EAP) and more!

DataRobot Operating Principles

• Wow our customers
• Set high standards
• Be better than yesterday
• Be rigorous
• Assume positive intent
• Have the tough conversations
• Be better together
• Debate, decide, commit
• Deliver results
• Overcommunicate

Research shows that many women only apply to jobs when they meet 100% of the qualifications while many men apply to jobs when they meet 60%. At DataRobot we encourage ALL candidates, especially women, people of color, LGBTQ+ identifying people, differently abled, and other people from marginalized groups to apply to our jobs, even if you do not check every box. We’d love to have a conversation with you and see if you might be a great fit.

DataRobot is proud to be an Equal Employment Opportunity and affirmative action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. DataRobot is committed to working with and providing reasonable accommodations to applicants with physical and mental disabilities. Please see the United States Department of Labor’s EEO poster and EEO poster supplement for additional information.

All applicant data submitted is handled in accordance with our Applicant Privacy Policy.

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**Job Description Summary**
We are seeking a highly experienced and technically skilled Project Engineering Manager to lead the engineering scope of high-voltage GIS substation and STATCOM projects across the UAE. This role requires deep expertise in High Voltage Substation systems, strong coordination capabilities, and a proven ability to manage multi-disciplinary engineering teams throughout the full project lifecycle.
The selected candidate will be responsible for ensuring the compliance of all technical deliverables with local utility standards (DEWA, TRANSCO, SEWA, etc.), overseeing engineering interfaces, driving design approval processes, and supporting on-site execution and commissioning.
A strong understanding of UAE-specific authority requirements, EHS design integration, and client-facing responsibilities is essential. This role is ideal for a candidate with a hands-on engineering background and the leadership acumen to deliver high-value power infrastructure projects in a dynamic and regulated environment.
Project Engineering Manager is accountable for the proper performance of design in matter of time spent, deadlines, and quality. Her/His field of intervention is linked to project strategy defined by Project Manager.
**Job Description**
**Roles and Responsibilities**
As Project Engineering Manager for High-Voltage GIS Substation and STATCOM projects in the UAE, the role entails comprehensive leadership across engineering, coordination, and client interface functions. Key responsibilities include:
**Engineering Management**
+ Manage global time schedule of concerned engineering activities, check coherency of links between engineering activities and other project functions activities (procurement, construction, commissioning) and organize follow up of critical activities of the project or of his/her discipline.
+ Lead the end-to-end engineering scope for HV GIS and STATCOM projects (from basic to detailed design).
+ Ensure engineering deliverables (layouts, schematics, protection philosophy, BOQs) comply with DEWA, TRANSCO, SEWA or FEWA standards.
+ Coordinate all technical disciplines: primary, secondary, civil interface, control, and protection.
+ Manage OEM and vendor integration, ensuring interface alignment with GIS, transformers, STATCOM, and balance of plant.
**Project Coordination & Planning**
+ Develop and monitor the engineering execution plan, aligned with project milestones.
+ Coordinate technical interfaces between project partners. Coordinate with EPC contractors, local design consultants, and site teams to ensure smooth delivery.
+ Organize and manage disciplinary design reviews.
+ Ensure that a proper technical risk analysis is conducted in case of innovation.
+ Ensure proper global design freeze.
+ Organize input data acquisition for O&MM and as-built documents.
+ Facilitate engineering design reviews, HAZOPs, FATs, and SATs with client representatives.
**Customer and Authority Interface**
+ Act as the primary engineering contact for clients such as DEWA, TRANSCO, and other authorities.
+ Lead the submission, clarification, and approval cycle of:
+ General Technical Particulars (GTPs),
+ Issued For Construction Drawings/As-Built Drawings,
+ Protection coordination and SCADA integration.
+ Represent the engineering team in progress meetings, site visits, and technical audits.
**Quality and Compliance**
+ Ensure all engineering activities are compliant with:
+ UAE regulations, utility specifications, and international standards (IEC/ISO),
+ Internal QA/QC procedures and the company's engineering handbook.
+ Review and validate design documents, test reports, and commissioning protocols prior to submission.
**Risk, Change, and Issue Management**
+ Identify technical risks early and define mitigation strategies.
+ Manage engineering changes and technical deviations, preparing justifications and obtaining client approvals.
+ Troubleshoot and resolve site engineering issues, including design clashes, interface gaps, and installation challenges.
**EHS and Design Safety Responsibilities:**
+ Ensure all engineering activities and technical solutions comply with the UAE's environment, health, and safety (EHS) regulations and utility-specific HSE policies (e.g., DEWA HSE Guidelines, TRANSCO HSEMS).
+ Integrate EHS Design Gate Reviews into key engineering milestones, ensuring that safety-by-design principles are considered during layout development, equipment placement, and operational access planning.
+ Collaborate with HSE teams and construction personnel to address technical risks related to HV safety, confined space access (GIS), arc flash zones, and STATCOM commissioning hazards.
+ Actively support the preparation and review of Method Statements and Risk Assessments (MSRAs) and participate in safety review meetings with the client and contractors.
**Required Qualifications**
+ Degree in Electrical Engineering or Electrical and Electronics Engineering,
+ 6+ years of Engineering activities as lead HV Substation Design Engineer.
+ Ensure compliance with relevant international standards such as IEC, IEEE, ANSI, NEMA, and CIGRE guidelines.
+ **Regulatory & Technical Compliance**
+ In-depth understanding of UAE authority standards for HV GIS substations (132kV to 400kV) and STATCOM systems, including:
+ DEWA Specifications (e.g., EES-PMS, EES-TMS),
+ TRANSCO Transmission Code and Engineering Guidelines,
+ SEWA, FEWA, ADDC, AADC requirements.
+ Technical familiarity with IEC and local utility adaptations related to:
+ Gas-insulated switchgear (GIS),
+ Harmonic filtering and reactive power control,
+ Protection & control schemes for STATCOM installations,
+ Commissioning and grid integration procedures.
+ Demonstrated experience managing equipment interfaces between STATCOM, GIS, transformers, and control systems.
+ **Client and Authority Engagement**
+ Direct experience with client design approvals and technical submittals to:
+ DEWA (Design Review Committee),
+ TRANSCO (Engineering Affairs),
+ Local statutory bodies (e.g., Dubai Municipality, Abu Dhabi Civil Defense).
+ Capable of conducting design review meetings, FAT/SAT coordination, and resolving client comments in line with utility expectations.
+ Previous coordination with local engineering consultants and third-party testing authorities (e.g., TUV, Bureau Veritas, Intertek).
+ **Site Readiness & Safety**
+ Familiarity with UAE work permit systems, site safety compliance (DEWA HSE, ADNOC PTW if applicable).
+ Oversight of installation, commissioning, and grid synchronization of STATCOMs and GIS bays.
+ Interface with OEMs, local EPC contractors, and civil works teams to ensure scope alignment and schedule adherence.
+ **Legal, Logistical, and Cultural Readiness**
+ Prior working experience in the UAE with awareness of:
+ Visa and residency requirements,
+ Security pass requirements for utility substations,
+ Cultural fluency in working with multinational teams and Emirati authorities.
+ Successful experience in project technical management in a multi-disciplinary team's context including multiple interfaces and with products coming from several countries.
+ Knowledge of project execution risks and financial processes.
+ Willingness to work in different locations for short or medium period and to travel worldwide.
+ Experience of team building as lead engineer.
+ Strong communication and persuasion skills.
+ Fluency in English to communicate with international partners as well as the local clients _(interview will be in English)._
+ Able to live and work in Dubai.
**Desired Characteristics**
+ Successfully executed at least one STATCOM project and multiple GIS substation projects (132kV and above) in the UAE.
+ General knowledge of Power System Equipment factories and products through FATs and site visits.
+ Ability to communicate with multiple departments.
+ Demonstrated ability to analyze and resolve problems.
+ Experience of team building as lead engineer.
+ Skilled at influencing and relationship building.
+ Demonstrated presentation skills and ability to succinctly communicate complex messages.
+ Project management skills.
+ Demonstrates ownership & accountability, judgment and decision making, influences & inspires team, creates a vision and strategy, and has passion for the role.
**Additional Information**
**Relocation Assistance Provided:** No
GE Vernova is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

Rejlers International Engineering Solutions is a trusted provider of high-quality engineering and project services. We have been present in Abu Dhabi, UAE, for over 15 years.

Operating from our regional headquarters in Abu Dhabi City and with an own office in Navi Mumbai, India, we support a wide range of operations across the region. Specializing in the Oil & Gas, Refining, Petrochemical, Chemical, and Renewable Energy industries, as well as Industrial Infrastructure such as Buildings and Structures, Power Distribution, and Telecommunications, we serve clients throughout the UAE and the Arabian Gulf.

Our strong track record in Industrial Digitization and AI solutions reflects our commitment to innovation and excellence. With a parent company boasting more than 80 years of engineering expertise, we are proud to bring Nordic engineering heritage to the region blending cutting-edge technology with a longstanding tradition of quality and reliability.

We are now looking for Project Engineering Manager with strong Mechanical Engineering background in onshore/offshore oil and gas projects, to be part of the Abu Dhabi Operations, UAE.

Reports To

The Project Engineering Manager reports to the Manager of Engineering.

Job Overview

The Project Engineering Manager manages and develops overall Project execution methodologies with respect to the project deliveries together with the Project Management. Ensures interdisciplinary interfaces are working flawlessly. Interacts with Heads/Managers of Engineering Disciplines in order to meet the project KPIs; safety, gross margin, schedule, and quality requirements set by the Company and its Customers in project deliveries. Leads the project estimates in the bidding phase, manages and develops lessons learned and feedback process throughout the sales–delivery–sales process. Assures seamless take-over of project delivery from sales and seamless hand-over of project delivery back to sales.

Hunger for learning and sharing new ideas will be the cornerstone of your success. We also value people for whom safety is part of their professional skills.

Responsibilities and Duties

• Competent at managing and leading a multi-discipline Engineering Team
• Experienced in managing High-Value execution centers
• Experienced in complex Project Scope management and contract management
• Familiar with project work sequence, activities, and deliverables for Engineering Disciplines at any project phase with knowledge and understanding of a contract
• Overall ownership of the engineering schedule and progress of each engineering discipline
• Ensures the project Quality Management System supports deliverables preparation and method of execution
• Understands and manages the Technical Engineering Disciplines and associated Scope
• Ensures instructions are issued to allow work to progress and facilitates agreement between conflicting requirements and leads way forward
• Able to challenge working method and deliverables and ensures the project team know and comply with the project scope
• Develops and manages the engineering input to the project schedule and drives the Engineering Team to comply with the requirements, meet milestones and Key Performance Indicators
• Ensures that requirements for Design Verification are identified, scheduled, and resourced
• Implements a robust change management process and delineates same to the Engineering team ensuring engineering work remains within the approved basis and changes to it are fully managed through the process before progressing to execution
• Understands the project Health, Safety, Environment, and Security (HSES) issues and ensures these are handled correctly
• Identifies risks and implements mitigations
• Has the ability to deputize for the Project Manager as and when required.
• Ensure compliance with Health, Safety, Energy & Environment objectives.

Preferred Skills & Requirements

• Bachelor’s degree in mechanical engineering
• Experience in Engineering for major Oil and Gas projects, including significant work in the downstream sector, for a minimum of 18+years
• Experience in Engineering Management for major projects for a minimum of 10 years
• ADNOC and GCC experience will be advantageous
• Engineering Management experience, with some site experience
• Have extensive experience in Oil and Gas industry (Downstream / Onshore)
• Have a proven track record in Engineering Management and leading multi-discipline engineering teams
• Be commercially astute and understand the different approaches required to manage fix price lump sum and reimbursable work
• Have a broad technical knowledge combined with excellent leadership skills
• UAE local experience is added value.
• Excellent interpersonal and communication skills
• Fluent in the English language
• Shares the company values of teamwork, transparency, honesty, and equality
• Team player, hardworking, problem solver, and have a can-do attitude
• Meets UAE visa requirements

Our work is guided by our vision: Home of the learning minds. We believe in continuous learning and development. We want to succeed both as individuals and as a company through a common goal: success through continuous learning.

Do you want to join us?

Please apply at once as we proceed with suitable candidates as soon as possible. Submit your application, CV, and salary expectation latest by 2nd November 2025.

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Rejlers International Engineering Solutions is a trusted provider of high-quality engineering and project services. We have been present in Abu Dhabi, UAE, for over 15 years.

Operating from our regional headquarters in Abu Dhabi City and with an own office in Navi Mumbai, India, we support a wide range of operations across the region. Specializing in the Oil & Gas, Refining, Petrochemical, Chemical, and Renewable Energy industries, as well as Industrial Infrastructure such as Buildings and Structures, Power Distribution, and Telecommunications, we serve clients throughout the UAE and the Arabian Gulf.

Our strong track record in Industrial Digitization and AI solutions reflects our commitment to innovation and excellence. With a parent company boasting more than 80 years of engineering expertise, we are proud to bring Nordic engineering heritage to the region blending cutting-edge technology with a longstanding tradition of quality and reliability.

We are now looking for a Lead HVAC Engineer to execute projects and support bids in Abu Dhabi.

Reports To

The Lead HVAC Engineer reports to the Head of Discipline, Mechanical & Piping.

Job Overview

This job function is to be assigned in projects, taking the role of Lead HVAC Engineer. In addition, the job position aims to be a focal point on all aspects of quality-related issues in the engineering projects and to establish good operational relationships and liaise with the client and subcontractor personnel in order to ensure that the project’s quality goals and objectives are achieved.

Responsibilities and Duties

The main duties and responsibilities of the Lead HVAC Engineer are but not limited to the following:

• To assist engineers / Design manager / Discipline Manager for the engineering design of the project.
• Ensure verification of source data, concept & FEED drawings / concepts as required.
• Complete responsibility for HVAC engineering, design and deliverables on projects at all stages of the design process. While the primary focus will be on HVAC design, the successful candidate will be a well-rounded Mechanical Engineer with an ability to adapt and handle various mechanical package equipment, ventilation, refrigeration, and related building services systems.
• Conduct HVAC Design and Engineering activities for projects, from initial concept definition phase through engineering studies, FEED, detailed design and commissioning.
• Review Client's technical documentation and requirements.
• Defines engineering requirements and leads on the technical decisions.
• Participates meetings and workshops.
• Explain technical decisions and have constructive discussions with stakeholders of the technical requirements.
• Understand project’s scope and required technical activities.
• Prepare and / or review Cooling and Heating Load calculations in accordance with standards.
• Prepares HVAC Design Basis and Specifications.
• Preparation of HVAC Duct routing design and sizing.
• Establish sizing and selection of HVAC air terminals, e.g. grilles, diffuser, registers and louvers.
• HVAC Chilled Water system design, sizing of equipment and piping design.
• Ability to develop HVAC Air Flow Diagram, Control Diagram, Ducting & Instrumentation Diagram, Cause & Effect chart.
• Ability to develop Chilled Water / Refrigeration P&ID and Control Diagram, Cause & Effect chart.
• Preparation of HVAC Sequence of Operation & Control Philosophy.
• Preparation of chilled water/Refrigeration Sequence of Operation & Control Philosophy.
• HVAC Chilled Water / Refrigeration system design, sizing of equipment and piping design.
• Prepares the technical documentation / drawings for HVAC requisition.
• Technical evaluation / clarification of HVAC equipment and technical bid evaluation reports to support order placement.
• Provide specialist engineering support to global projects in a major engineering contractor organization.
• Project technical support – familiarity with risk assessments, design reviews, constructability, HAZOP, etc.
• Technical supervision of supplier design and control of supplier interface, review of Vendor documents plus the co-ordination of interfaces with other engineering disciplines.
• Verify that all designs are to required standards & quality and that the objectives of the project are met.

Qualifications

• Engineering Graduate (BEng, BSc. or MSc.) in Mechanical or Technical related degree.
• Over 15+ years of experience and in the specific discipline or in HVAC engineering and design in oil & gas / industrial sector/ EPC projects.Minimum 8 years in a Senior Role.
• Must have worked in FEED and EPC projects and delivered to ADNOC Group of Companies.
• Extensive design experience, primarily in a contracting environment, working with HVAC equipment.
• Technical knowledge in Industrial Ventilation criteria, systems and calculations, and ability to apply these to various application and processes.
• Experience of HVAC calculation software program (Carrier HAP, ELITE, etc.).
• Experience of HVAC design software program (AutoCAD etc.)
• Knowledge in HVAC equipment and item selection as part of the HVAC design practice.
• Knowledge of International Codes applicable to HVAC design (ASHRAE, AMCA and Industry standards) as well general codes and standards used in UAE (AGES etc.).
• Experienced in all stages of project delivery (Studies, FEED and Detail Engineering, Commissioning)
• Excellent interpersonal, teamwork and communication skills.
• Attention to details and ability of critical thinking.
• Excellent people management skills with solid understanding of customer interface.
• Team player, hardworking, problem solver, self-driven with can-do attitude. Ready to join in short notice is added value.
• Meets with UAE visa requirements.

Our work is guided by our vision: Home of the learning minds. We believe in continuous learning and development. We want to succeed both as individuals and as a company through a common goal: success through continuous learning.

Do you want to join us?

Please apply at once as we proceed with suitable candidates as soon as possible. Submit your application, CV, and salary expectation latest by 16th November 2025.

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**Additional Information**
**Job Number**
**Job Category** Administrative
**Location** The St. Regis Downtown Dubai, Marasi Drive, Dubai, United Arab Emirates, United Arab Emirates, VIEW ON MAP ( Full Time
**Located Remotely?** N
**Position Type** Non-Management
**POSITION SUMMARY**
Serve as the point of contact for clients and communicate with them by phone and email to respond to questions and requests. Enter and retrieve information contained in computer databases using a keyboard, mouse, or trackball to update records, files, reservations, and answer inquiries from guests. Operate standard office equipment other than computers. Prepare letters, memos, and other documents using word processing, spreadsheet, database, or presentation software. Transmit information or documents using a computer, mail, or facsimile machine, including proofreading and editing written information to ensure accuracy and completeness. Enter and locate work-related information using computers and/or point of sale systems.
Follow all company policies and procedures, ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests' service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language, prepare and review written documents accurately and completely, and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with other employees and departments, support team to reach common goals, and listen and respond appropriately to the concerns of other employees. Report accidents, injuries, and unsafe work conditions to manager. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._
Combining timeless glamour with a vanguard spirit, St. Regis Hotels & Resorts is committed to delivering exquisite experiences at more than 50 luxury hotels and resorts in the best addresses around the world. Beginning with the debut of The St. Regis hotel in New York by John Jacob Astor IV at the dawn of the twentieth century, the brand has remained committed to an uncompromising level of bespoke and anticipatory service for all of its guests, delivered flawlessly by a team of gracious hosts that combine classic sophistication and modern sensibility, as well as our signature Butler Service. We invite you to explore careers at St. Regis. In joining St. Regis, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.

• 3-5 years of experience in a Systems Administrator / Engineer role.
• Experience in Microsoft Active Directory.
• Experience in the Azure components & APIs.
• Working knowledge of Operating Systems (Windows and Linux).
• Knowledge of databases (SQL Server and MySQL)
• Knowledge of relevant web services, mail, backup, and application monitoring
• Good knowledge of networking fundamentals
• Good knowledge of server hardware
• Good knowledge of application developments using Agile, and DevOps good practices
• Knowledge of Azure federation services is preferred.
• One or some of these would accreditations be advantageous: Implementing Microsoft Azure Infrastructure Solutions, Architecting Microsoft Azure Solutions, MSCE, CCNA.

Apply for this position

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The Role
Key Responsibilities: • Analyze and process incoming enquires for HVAC products. • Provide technical support to sales engineers, customers and associates locally for project approvals and order confirmation. • Provide product technical training to new joiners or anyone/team as required and directed by management. • Prepare pre-qualification documents such as submittals, compliance statement alongside quotations, • Create and maintain pricing and costing measurements/analysis for decision making process. • Create product catalogues and codes, sample boxes for new product range and update existing ones. • Prepare technical and commercial offers based on customers request using ERP software

Requirements
• Experience: 1 to 2 years • Qualification: Bachelor’s Engineering Degree holder • Technical Skills: 1-Strong understanding of HVAC systems, components, and applications. 2-Proficiency in ERP systems (SAP, Oracle, or similar), and MS Office Suite (Excel, Word, PowerPoint). 3-Ability to prepare technical and commercial documents with attention to detail.

About the company
TGC Consulting is a Human Resources Solutions provider based in Dubai, UAE. We provide Recruitment & HR Outsourcing services to organizations services tailored to meet the needs of organizations across various industries across the Middle East. At TGC Consulting, we are more than just a Recruitment company we are your strategic partner in talent management. Our team comprises industry experts who are passionate about aligning exceptional talent with organizational needs. Our Services include Executive Search - Permanent Recruitment / Emiratisation & Saudization. Staffing & Outsourcing- Contract Staffing & RPO

Help bring AI agents to companies worldwide.

Over the next decade, autonomous agents will redefine how we work.

Botpress allows companies to build and deploy advanced AI agents that move beyond conversation into real business logic.

Our product works today and at scale, across industries, regions, and limitless use cases.

As the 3rd fastest-growing B2B AI start-up worldwide, we’re at the forefront of the AI revolution, providing the most widely-used platform for sophisticated AI agents.

The work ahead is ambitious. The opportunity is rare. We take a deliberate approach to growth: product-led, capital-efficient, and highly focused.

If you want to build foundational technology for one of the most meaningful platform shifts in software, we’re looking for top talent to join us.

Key Highlights:

• Over 1 million AI agents and chatbots deployed
• 700,000+ platform users
• Trusted by 35% of Fortune 500 companies
• 7 years of expertise in AI solutions

About the role

As the Technical Support Engineering Lead , you’ll manage and grow our support engineering team, ensuring our customers get world-class technical assistance and guidance. You’ll balance hands-on problem-solving with leadership responsibilities, driving improvements in processes, tooling, and knowledge-sharing while mentoring and enabling your team.

This role is ideal for someone who thrives at the intersection of technology, leadership, and customer success. You’ll work closely with Product, Engineering, and Customer Success to deliver an exceptional support experience and scale how our users succeed with AI automation.

• Lead, mentor, and develop a team of Technical Support Engineers
• Set team goals, track performance, and provide coaching for continuous growth
• Oversee support operations, ensuring timely, high-quality responses to customer issues
• Investigate and troubleshoot complex technical problems escalated from the team
• Establish and refine triage, escalation, and incident management processes
• Collaborate with Engineering and Product to surface recurring issues and drive product improvements
• Own and improve internal knowledge bases and external documentation practices
• Analyze support trends, metrics, and user feedback to reduce friction and improve experience
• Represent the support function in cross-functional discussions and planning

Qualifications

• Proven experience in a technical support or engineering leadership role.
• Strong technical troubleshooting skills and familiarity with modern web technologies.
• Comfortable reading and understanding TypeScript, Node.js, Javascript, and React.
• Experience working with APIs, logs, and cloud-based tools.
• Knowledge or exposure to AI/LLMs (Large Language Models) and their applications.
• Exceptional communication skills with the ability to coach and guide others.
• Calm and structured problem-solving approach in high-pressure scenarios.
• Experience managing or scaling support operations in a SaaS or AI/ML environment.
• Good knowledge of English and French. Bonus: Comfortable working in Spanish, Portuguese, French, or another language in our target regions.
• Curious, resourceful, and eager to create an excellent customer experience

About Botpress

Botpress recently raised its $25 million Series B funding. As a fast-growing start-up, we run a lean and innovative ship that leans on AI for maximum business impact. At Botpress, everyone is an owner, bringing their unique perspective and talents.

Our teams are talented and passionate. We intentionally hire individuals who are eager, passionate, talented, and hungry to learn and grow throughout their career.

We operate mainly in-office, with a culture that values both technical rigor and shared ambition.

You'll be on a team that's not just adapting to the AI revolution, but leading it. Joining our team means changing the future of enterprise AI and building technology that will define the next era of business automation.

• Work at the forefront of AI-powered automation in a fast-growing start-up.
• Grow in a dynamic and stimulating environment.
• Competitive salary and flexible benefits to support your well-being.

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Specialist - Technical Support Section

Date: Jan 11, 2025

Company: Abu Dhabi Accountability Authority

Job Objective

Provide technical support to all IT related end user software and hardware within Abu Dhabi Accountability Authority (ADAA) including but not limited to the help desk and system configuration, process alignment and implementation and practices to sustain system availability, efficiency, and performance of information systems.

Key Responsibilities/Duties

1. Strategy and Planning
2. Assist in the development, implementation, and update of the section related policy, procedures manual, delegation of authority, systems user manuals, and standard forms, and ensure alignment with ADAA’s overall policies and procedures.
3. Assist in the development, implementation, and update of the section’s strategic, budget and procurement, and operational plans, ensuring alignment with the department and sector’s strategy and objectives, and ADAA’s mission and vision.
4. Ensure to meet individual Key Performance Indicators (KPIs) to improve efficiency and effectiveness.
5. Operations
6. Provide technical support for technical challenges associated with software, applications and systems and provide recommendations and solutions to resolve the issues.
7. Carry out preventive maintenance of end users technical devices and equipment regularly and upon request to ensure its operability to support IT requirements.
8. Monitor and replace technical assets as and when required in accordance with ADAA’s applicable policies.
9. Install operating systems, software and applications on devices and equipment and update them to ensure their sustainability.
10. Analyze requests/reports received at the technical support platform, monitor the common requests/reports, prepare documentation, and recommend solutions to resolve the issues.
11. Update and amend the module functionality to ensure that the ADAA applications systems are able to meet user information requirements on an ongoing basis and that modules continue to reflect business processes.
12. Carry out testing of the technical configurations with a range of functionality, which meets users’ information requirements.
13. Conduct pilot testing of the technical module configurations end user systems and devices to ensure that they provide the degree of functionality and reliability required by functional users.
14. Maintain personal knowledge of technical developments configurations and setups from various systems to ensure that ADAA maintains capability to maintain systems and capitalize upon the opportunities presented by increased systems capability.
15. Provide effective first line interface with users seeking IT support through receiving calls, emails and service desk tickets, record and track requests, incidents and complaints and ensure to keep callers end users updated on request status and progress.
16. Identify internal end-user and external stakeholders’ requirements on technical support and information respectively and ensure to study their expectations and follow the designed framework for meeting these requirements.
17. Conduct analysis of incident records and classify incidents, match against known errors and problems and assess related configuration details to provide ongoing support.
18. Maintain logs for rapid and effective response/resolution for major or high and advise users of actions to be taken.
19. Assist users on systems, products and services which are available to end users and provide information on updates, known errors, changes in availability, new facilities etc. to assist users in making more effective use of desk-top systems, products, and services e.g., self-help portals.
20. Assist in coordinating external technical support where problems cannot be resolved in house, based on instructions from IT Director.
21. Prepare instruction manuals and guides for easy reference by personnel and to ensure clarity on every step of the IT Help Desk process.
22. Monitor documentation of the supported systems and software in an appropriate form and provide feedback on outdated documentation.
23. Track and monitor IT Asset (hardware & software) to maintain inventory.
24. Talent Management and Development
25. Ensure completion of required trainings and certification programs in order to keep current with job requirements and ensure continuous performance improvements.
26. Obtain timely performance review assessments for midyear and annual performance review and ensure to meet the set KPIs.
27. Keep current with updated information relevant to the role to ensure standard performance level is achieved.
28. Contribute to knowledge dissemination/sharing to build internal capabilities of the team and maximize their effective performance.
29. Contribute to the development of UAE National employees in line with the objectives of the Authority and its Emiratization strategy.
30. Corporate
31. Ensure adherence and compliance with all ADAA corporate policies, procedures and guidelines (HR, IT, Procurement, Finance, Health and Safety, etc.).
32. Prepare section’s related correspondence such as e-mails, memos, and letters to ensure professionalism, completeness and accuracy of information.
33. Retain, document, preserve, and archive section’s related physical and electronic records in accordance with relevant policies and procedures.
34. Respond to any section related queries and provide required support to relevant ADAA’s organizational units and employees as and when required.
35. Utilize relevant technologies used within ADAA in order to optimize work efficiency.
36. Demonstrate compliance with ADAA’s values, Code of Business Conduct and ethics at all times to support the establishment of a value driven culture within the Authority.
37. Contribute to the identification of opportunities for continuous improvement and sustainability of systems, processes and practices considering global standards, productivity improvement and cost reduction.
38. Contribute to the preparation and submission of timely and accurate statements and reports to meet department requirements, and quality standards.
39. Co-operate in the implementation of the relevant health and safety legislation, policies and procedures, in the performance of duties.
40. General
41. The level of performance should reflect the academic qualification, type of courses in the field of specialization, employee job level, and the level of productivity.
42. The academic and professional certificates required and approved by ADAA should be acquired within the period specified and based on the employee’s Individual Development Plan.
43. Perform the task and responsibilities independently unless an approval or directive was obtained to delegate the task to other employees in case of incapability to perform the tasks and responsibilities.
44. Ensure teamwork, collaboration, and dedication in performing duties.

Requirements

• Bachelor’s degree in relevant field
• 3 - 5 Years of relevant experience in Technical Support or equivalent work experience.

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