What Jobs are available for Engineering Support in the United Arab Emirates?

**Role Overview:**
As a Honeywell Falcon Employee, we will offer you the opportunity to get hands-on experience working in one of the world's leading technology companies whilst at the same time giving you the time to continue your academic studies in parallel
**Key Responsibilities:**
+ Attend scheduled training sessions and seminars focused on both technical and soft skills development.
+ Collaborate on real-world projects, applying theoretical knowledge to practical scenarios.
+ Participate in mentorship meetings and engage with managers for career guidance.
+ Represent Honeywell at various events and engage in community outreach when needed.
+ Complete required project assignments and demonstrate effective time management skills in a remote work environment.
**Key Skills and Qualifications:**
+ Fluency in the English language, with ability to read, speak, and write effectively.
+ Proficiency in Microsoft Office applications, including Microsoft Project, and ability to leverage internal and external resources to keep projects on track.
+ Students in Junior or sophomore year, preferably enrolled in fields such as Electrical Engineering, Automation, Chemical Engineering, IT, Computer Science, or related disciplines.
+ A strong academic record, eagerness to learn, and capable time management skills to handle remote work responsibilities.
Honeywell helps organizations solve the world's most complex challenges in automation, the future of aviation and energy transition. As a trusted partner, we provide actionable solutions and innovation through our Aerospace Technologies, Building Automation, Energy and Sustainability Solutions, and Industrial Automation business segments - powered by our Honeywell Forge software - that help make the world smarter, safer and more sustainable.
Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.

Help bring AI agents to companies worldwide.

Over the next decade, autonomous agents will redefine how we work.

Botpress allows companies to build and deploy advanced AI agents that move beyond conversation into real business logic.

Our product works today and at scale, across industries, regions, and limitless use cases.

As the 3rd fastest-growing B2B AI start-up worldwide, we’re at the forefront of the AI revolution, providing the most widely-used platform for sophisticated AI agents.

The work ahead is ambitious. The opportunity is rare. We take a deliberate approach to growth: product-led, capital-efficient, and highly focused.

If you want to build foundational technology for one of the most meaningful platform shifts in software, we’re looking for top talent to join us.

Key Highlights:

• Over 1 million AI agents and chatbots deployed
• 700,000+ platform users
• Trusted by 35% of Fortune 500 companies
• 7 years of expertise in AI solutions

About the role

As the Technical Support Engineering Lead , you’ll manage and grow our support engineering team, ensuring our customers get world-class technical assistance and guidance. You’ll balance hands-on problem-solving with leadership responsibilities, driving improvements in processes, tooling, and knowledge-sharing while mentoring and enabling your team.

This role is ideal for someone who thrives at the intersection of technology, leadership, and customer success. You’ll work closely with Product, Engineering, and Customer Success to deliver an exceptional support experience and scale how our users succeed with AI automation.

• Lead, mentor, and develop a team of Technical Support Engineers
• Set team goals, track performance, and provide coaching for continuous growth
• Oversee support operations, ensuring timely, high-quality responses to customer issues
• Investigate and troubleshoot complex technical problems escalated from the team
• Establish and refine triage, escalation, and incident management processes
• Collaborate with Engineering and Product to surface recurring issues and drive product improvements
• Own and improve internal knowledge bases and external documentation practices
• Analyze support trends, metrics, and user feedback to reduce friction and improve experience
• Represent the support function in cross-functional discussions and planning

Qualifications

• Proven experience in a technical support or engineering leadership role.
• Strong technical troubleshooting skills and familiarity with modern web technologies.
• Comfortable reading and understanding TypeScript, Node.js, Javascript, and React.
• Experience working with APIs, logs, and cloud-based tools.
• Knowledge or exposure to AI/LLMs (Large Language Models) and their applications.
• Exceptional communication skills with the ability to coach and guide others.
• Calm and structured problem-solving approach in high-pressure scenarios.
• Experience managing or scaling support operations in a SaaS or AI/ML environment.
• Good knowledge of English and French. Bonus: Comfortable working in Spanish, Portuguese, French, or another language in our target regions.
• Curious, resourceful, and eager to create an excellent customer experience

About Botpress

Botpress recently raised its $25 million Series B funding. As a fast-growing start-up, we run a lean and innovative ship that leans on AI for maximum business impact. At Botpress, everyone is an owner, bringing their unique perspective and talents.

Our teams are talented and passionate. We intentionally hire individuals who are eager, passionate, talented, and hungry to learn and grow throughout their career.

We operate mainly in-office, with a culture that values both technical rigor and shared ambition.

You'll be on a team that's not just adapting to the AI revolution, but leading it. Joining our team means changing the future of enterprise AI and building technology that will define the next era of business automation.

• Work at the forefront of AI-powered automation in a fast-growing start-up.
• Grow in a dynamic and stimulating environment.
• Competitive salary and flexible benefits to support your well-being.

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• 3-5 years of experience in a Systems Administrator / Engineer role.
• Experience in Microsoft Active Directory.
• Experience in the Azure components & APIs.
• Working knowledge of Operating Systems (Windows and Linux).
• Knowledge of databases (SQL Server and MySQL)
• Knowledge of relevant web services, mail, backup, and application monitoring
• Good knowledge of networking fundamentals
• Good knowledge of server hardware
• Good knowledge of application developments using Agile, and DevOps good practices
• Knowledge of Azure federation services is preferred.
• One or some of these would accreditations be advantageous: Implementing Microsoft Azure Infrastructure Solutions, Architecting Microsoft Azure Solutions, MSCE, CCNA.

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Field Support Engineer
**Job details**
**General information**
**Entity**
Safran is an international high-technology group, operating in the aviation (propulsion, equipment and interiors), defense and space markets. Its core purpose is to contribute to a safer, more sustainable world, where air transport is more environmentally friendly, comfortable and accessible. Safran has a global presence, with 100,000 employees and sales of 27.3 billion euros in 2024, and holds, alone or in partnership, world or regional leadership positions in its core markets.
Safran is in the 2nd place in the aerospace and defense industry in TIME magazine's "World's best companies 2024" ranking.
Safran Aerosystems is one of the world leaders in aviation systems dedicated to aircraft and helicopter safety, as well as fluid and fuel management. The company is a key player in the field of flight safety (oxygen, evacuation, floatation) and participates in the decarbonization of aviation through enabling sustainable alternative fuels and new engine architectures. It has 5,200 employees in 7 countries.
**Reference number**

**Job details**
**Job field / Job profile**
Customer services and support - On site technical support
**Job title**
Field Support Engineer
**Employment type**
Permanent
**Part time / Full time**
Full-time
**Job description**
Step into the world of aviation excellence by joining a global leader in aircraft seating innovation, trusted by prestigious airlines worldwide. At Safran Seats, you will play a vital role at the heart of the action, working closely with Emirates Airlines and traveling across the Middle East region to provide essential technical support where it truly matters.
Your mission:
As a key member of our Field Support team based in the United Arab Emirates, you will be on the frontline, ensuring the optimal performance and reliability of our products within Emirates Airlines' fleet. Your technical expertise and customer-focused approach will make you a valued
ambassador of the Safran brand in the region.
Key Goals:
- Serve as the central point of contact for customer technical support and product-related inquiries.
- Cultivate strong customer relationships, understand their needs, and monitor satisfaction levels
- Enhance the technical partnership with customers by providing valuable insights and promoting loyalty.
- Champion Safran Seats' products and corporate image
Primary Responsibilities:
- Ensure the optimal performance of Seats in service:
o Offer technical support, diagnostics, and configuration management to maintain equipment airworthiness and safety
o Assist in implementing and planning working parties linked to service bulletins, retrofit operations and programs
o Participate to Internal Entry Into Service reviews and preparation
o Trainings of operators' maintenance crews
- Facilitate effective communication between Safran Seats and operators:
o Clarify technical reference documents
o Organize and participate to Technical Review Meetings and aftermarket reviews
o Facilitate communication between operators and Product Support Teams
o Monitor and oversee technical actions carried out in collaboration with customers
o Support and promote Safran Seats products and services
- Contribute to product and service enhancement:
o Identify and capture operators' perceptions and requirements in the field.
o Propose corrective actions and improvement strategies.
- Data management:
o Maintain up-to-date information on the fleet, customers, and competitor fleets.
o Customer insight: Maintain a thorough understanding of customer operations
**Candidate skills & requirements**
EDUCATION AND EXPERIENCE:
- Master or bachelor's degree in general engineering (electronics/Mechanics is a plus) and 3+ years of experience within the Aeronautic industry in a customer-facing role, such as final assembly line or aftermarket / aftersales services
KNOWLEDGE, SKILLS AND COMPETENCIES:
- Proficiency in technical skills related to current and emerging Seats, repairs, systems troubleshooting & diagnostics, performance, and aircraft/platform interfaces.
- Quality oriented - strong knowledge of part145 regulations
- Understanding of maintenance/service costs
- Strong analytical and synthesis abilities
- Excellent communication skills, including remote and multi-relational communication
- Capability to work independently, adapt to changing circumstances, collaborate remotely, and teamworking
- Fluency in English/French and knowledge of local language
- Ability to adapt and navigate effectively in multicultural environments
- Familiarity with both the internal structure of the company and customer organizations.
- Leadership skills
- Training skills
- Ability to work under pressure
- Very Flexible, Adaptable and Pro-active
**Job location**
**Job location**
Mideast, United Arab Emirates
**City (-ies)**
Dubai South Logistics District Plot: WB 14 & WB 15 - Gate 1 Dubai
**Applicant criteria**
**Minimum education level achieved**
Master Degree
**Minimum experience level required**
More than 5 years

Black & White Engineering is a multi-award-winning engineering consultancy, with over 900 employees in teams based in our UK, European, Middle East and Asia Pacific offices. We have been providing a wide range of engineering consultancy services since 2007.

Due to the continued growth of our business, we have an exciting opportunity for an enthusiastic and highly motivated technical support engineer to join our team at our Dubai office. Assisting with the smooth running of the IT infrastructure, the successful candidate will be part of a robust team that provide support across the business ensuring hardware and software issues are resolved promptly and effectively.

The successful candidate will have a wealth of experience in EUC support, Enterprise IT Infrastructure implementation and support both on Cloud and on premise. They will have a thorough understanding of IT Security best practices. Excellent communication skills both face to face and over the phone and have worked in a similar position supporting end users and troubleshooting.

Role Requirements

The successful candidate would have technical skills in the following areas:

• Understanding of and experience with Incident/Request/Problem ITIL principles
• End user compute support across all locations
• Microsoft Windows Desktop, Server OS and Virtual environment administration
• Knowledge of Server based hardware (e.g., Dell, HP)
• Excellent knowledge of the Microsoft Cloud stack, including Azure Cloud, Azure AD, M365 product suite with a particular focus on Exchange online, SharePoint and M365 Copilot administration
• Can display a strong understanding of Microsoft Defender suite for Endpoints (Intune), AIP, DLP and Cloud security
• Experience in the implementation and management of Networks, Wi‑Fi and Enterprise Firewall solutions across a wide range of vendors
• Knowledge of enterprise Backup Solutions (e.g., Veeam, Azure Backup)
• Implement and maintain Cloud and on‑prem storage solutions
• Experience with monitoring solutions utilizing traffic analyzer, NetFlow collectors, and capacity management tools.

Role Responsibilities

• To provide support to users in resolving IT application‑related incidents, service requests and problems in a timely and efficient manner in line with Business requirements.
• To provide timely communication to users on the status of their service requests and incidents.
• Prioritise and schedule assigned support activities and tasks
• To apply appropriate application maintenance, support and incident management processes and procedures to support and maintain IT applications, and to investigate and resolve IT application‑related incidents
• Provide first line support for business applications and support of associated business software
• Liaise with 3rd Party Suppliers of solutions in support of IT application‑related incidents and ensure problems are resolved in a timely and professional manner
• Design, test and modify management reports using existing tools
• To support the development of applications under the supervision of the Group IT Manager
• Maintain IT application support technical documentation
• Police IT Policies and Procedures to ensure compliance with ISO 27001.
• Monitoring of Hardware and Software inventory and ensuring that only approved/licenced devices and software’s are used
• Carry out ad hoc duties as required by the Group IT Manager

Getting Results and Working Together

The post holder will be expected to operate in line with our workplace values:

ACCOUNTABILITY > Everyone is accountable.

INTEGRITY > We are straight talking, respectful and fair.

SIMPLICITY > Both in our approach and solutions.

SUPPORTIVE > We are approachable, inclusive and recognise success.

QUALITY > We strive to get it right first time, every time.

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Dubai, United Arab Emirates | Posted on 10/08/2025

• Job Opening Status In-progress
• Job Opening ID ZR_740_JOB
• Job Type Full time
• Work Days 6 Days
• Salary As per Job Benefits Sections
• Nationality No Preference
• Age Group 18 To 25; 25 To 35
• Job Role Type INFORMATION TECHNOLOGY
• Date Opened 10/08/2025
• Country United Arab Emirates
• City Dubai
• Job Location - City Dubai

Job Description

1.1. Customer Interaction:

• Attend to customers by helping them select products and conducting demos.
• Ask the right questions to understand customer requirements and direct them to the appropriate products.
• Provide outstanding customer service by greeting customers in a welcoming manner and offering personalized recommendations.
• Drive sales through customer engagement, suggestive selling, and sharing product knowledge.

1.2. Customer Support:

• Respond to customer queries through call, chat, email, and walk‑ins in a timely and accurate manner by either answering their questions or passing them to the appropriate support staff.
• Ensure customer support for new purchases or maintenance requirements.
• Manage customer inquiries and technical tickets, allocate tickets to the respective teams, and provide after‑sales support.

1.3. Technical Demo Assistance:

• Greet customers and offer guided tours to showcase robot features and capabilities.
• Assist customers in hands‑on interaction with the robots, providing real‑time demonstrations.
• Gather customer feedback during showroom visits and relay insights to the sales and development teams.
• Support the setup of interactive displays, ensuring all robots are functional and optimized for demonstration purposes.
• Stay updated with advancements in robotics and relevant engineering fields.
• Participate actively in company‑organized robotic events like Robo CAMP, Robotics Championships, internships, exhibitions, and expos.
• Work flexible hours and at various locations based on event requirements.
• Coordinate and assist the sales team by filing important details of requirement and communicating relevant information.
• Help create proposals, send them to clients, follow up on client responses, and schedule further meetings.
• Support sales through due diligence and provide other related assistance as needed.

1.6. Robot Setup and Maintenance:

• Set up robots as per the project document directed by the CEO/Innovation Manager. This includes updating robots’ feed files, mapping, announcements, branding, and performance optimization, along with all necessary setup to deliver the robot.
• Maintain and manage robots in good condition, addressing any required repairs and fixes either at client premises or in the robot lab.

1.7. Performance Testing and IT Monitoring:

• Conduct integration tests, quality control, and submit reports while applying fixes.
• Record test procedures and results, and install, program, or repair controllers and tools.
• Monitor the performance of robots, ensuring they remain up‑to‑date and protected from manhandling, or damages for optimal productivity.

Requirements

2.1. Degree in Engineering, Mechatronics, or similar field, in Robotics, along with exposure towards Robotics projects is preferred, but not a must.

2.2. The ability to multitask, work in a fast‑paced environment, and meet deadlines.

2.3. Consistent, accurate, and thorough with an eye for details.

2.4. Excellent customer service, outstanding communication skills, written and verbal skills are a must.

2.5. Discipline to keep the deadline‑driven environment, provide timely reports, and feedback.

2.7. Must have resident visa, with emirates id, and NOC to work as intern.

Remuneration

3.1. 30 days of internship stipend is AED 75/- per day.

3.2. 31 to 60 days of internship stipend is AED 100/- per day.

3.3. 61 to 90 days of internship stipend is AED 125/- per day.

3.4. After 90 days of internship, the application will be reviewed for full‑time position with the company.

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Roles and Responsibilities

Resolve user support tickets and provide hardware/software assistance onsite.

Monitor, maintain, and troubleshoot networks and IT infrastructure.

Ensure IT security, backup, and disaster recovery protocols are followed.

Maintain documentation of IT systems and procedures.

Maintain IT assets.

Be available for urgent 24x7 on-call support when required.

Desired Candidate Profile

• Bachelor’s degree in Computer Science or related field (mandatory).
• 3–6 years of IT support experience; FMCG/Retail experience is a plus.
• Strong knowledge of networking, servers, hardware, and end-user support.
• Basic knowledge of ERP systems and databases.
• Experience with firewall management (Fortinet preferred).
• Certifications like Fortinet, CCNA, CCNP are an added advantage.
• UAE driving license is an advantage.
• Proactive, detail-oriented, and strong problem-solving skills.

Preferred (Nice-to-Have)

• Work in a dynamic FMCG/Retail environment.
• Exposure to ERP and database systems.
• Opportunity to manage and improve IT infrastructure proactively.

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At Zapegg Tax Consultant , we understand the importance of technology in delivering seamless tax and financial services. We are seeking a skilled and proactive IT Support Engineer to join our Dubai office. The ideal candidate will ensure the smooth functioning of all IT systems, provide technical support to staff, and maintain the company’s technological efficiency.

Key Responsibilities

• Provide first and second-level technical support to employees and resolve hardware, software, and network-related issues.
• Install, configure, and maintain computer systems, printers, and other IT equipment.
• Monitor and maintain company networks, servers, and data backups to ensure uninterrupted operations.
• Manage software updates, antivirus protection, and IT security compliance.
• Troubleshoot system errors and collaborate with vendors for specialized support.
• Set up new user accounts and manage access permissions in line with IT policies.
• Support internal IT projects such as system upgrades, migrations, and new technology integrations.
• Maintain detailed documentation of IT procedures, incidents, and inventory.

Requirements

• Bachelor’s degree in Information Technology, Computer Science, or a related field.
• Proven experience as an IT Support Engineer or similar role.
• Strong knowledge of Windows operating systems, MS Office 365, and networking fundamentals.
• Familiarity with cloud-based services, data security practices, and troubleshooting tools.
• Excellent problem-solving, communication, and multitasking skills.
• Ability to work independently and prioritize tasks efficiently.

At Zapegg Tax Consultant , we value innovation, reliability, and teamwork. Joining our Dubai office as an IT Support Engineer gives you the opportunity to contribute to a professional environment where technology drives accuracy and client satisfaction.

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Job Description of Java Support Engineer

We are seeking a skilled and experienced Java Support Engineer to join our dynamic IT team in Dubai. In this role, you will provide technical support for Java-based applications, troubleshoot complex issues, and work closely with development teams to maintain and enhance system performance. This is an excellent opportunity for professionals who thrive in fast-paced environments and have a passion for solving real-world business challenges through technology.

Key Responsibilities of Java Support Engineer

Provide L2/L3 support for Java-based enterprise applications.
Troubleshoot and resolve production issues efficiently.
Collaborate with developers and QA teams to implement fixes and improvements.
Monitor application performance and ensure high availability.
Create and maintain technical documentation, incident reports, and support runbooks.
Participate in release and deployment activities.
Assist in root cause analysis and implement preventive measures.

Qualification Required for Java Support Engineer

Bachelor’s Degree in Computer Science, Information Technology, or a related field.
Minimum 5 years of experience in Java application support.
Strong knowledge of Java/J2EE, Spring Framework, and RESTful APIs.
Experience with application servers (e.g., Tomcat, WebLogic).
Proficiency in SQL and working with relational databases.
Hands-on experience with version control tools (e.g., Git) and ticketing systems (e.g., Jira).
Excellent analytical and problem-solving skills.
Strong communication and teamwork abilities.
Exposure to cloud platforms (AWS/Azure) is a plus.

Company Bio

Dicetek LLC is a global IT solutions and services company headquartered in Dubai, UAE. We specialize in delivering innovative and customized technology solutions that empower enterprises to achieve digital transformation. Our mission is to build enduring partnerships with clients by driving excellence, value, and performance. Guided by our core values of integrity, customer focus, and innovation, we have grown to become a trusted technology partner for numerous industry leaders.

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