2 294 Estates Director jobs in the United Arab Emirates

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Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day

Overview of the role:

To provide exceptional front-line customer service that enhances the shopping experience for all visitors to the retail centre. The role involves welcoming guests, addressing inquiries and concerns, offering accurate information about the mall’s services, stores, and promotions, and ensuring that all customer interactions reflect the mall's commitment to service excellence. The customer service staff also supports daily operations by coordinating with internal teams and tenants, contributing to a safe, friendly, and customer-focused environment.

This role is responsible for delivering a high standard of customer service in a professional, courteous, and efficient manner, reflecting the company's commitment to excellence within the shopping centre industry. As the face of Dubai Festival City Mall, the Customer Service staff will handle all visitor inquiries and assistance with a friendly and solution-oriented approach. The role requires strict adherence to the Customer Service Guidelines and full compliance with all HR policies and procedures

What you will do:

Customer Service:

• Responsible for delivering exceptional customer service to all visitors, with sensitivity to cultural differences and an understanding of diverse customer expectations

Site Knowledge:

• Responsible for developing an in depth understanding of the retail centre to assist to any customer queries.

Mall Collaterals:

• Responsible for maintaining adequate stock of mall collaterals.

Resolution of Problem:

• Responsible for proactively resolving customer complaints/ issues within the delegated level of authority

Coordination:

• Coordinate with other departments within the mall, with respect to any issues relevant to these areas.
• Provide Gift Card and Business Service Support

Management Support:

• Provide support to the inter-departments at DFCM so as to provide management front line data to understand public opinion, gauge visitor experience or make business and marketing decisions.

Emergency Aid and Response Team Member:

• Provide basic level first aid services and emergency assistance to the customer.

Required skills to be successful:

Minimum Qualifications and Knowledge:

• Graduation in any degree.
• Fluent in English, preferably in Arabic or any other language would be an advantage.
• 2 years’ relevant customer service experience in a shopping Centre or hospitality background preference for front-desk.

What Equips you for the role:

Job-Specific Skills:

• Verbal and written communication
• Problem Solving and Complaint Handling
• Willing to work on weekends, official holidays and outside the official working hours.
• POS & Gift Card Handling
• Friendly, approachable, honest and trustworthy.
• Adaptation and Flexibility
• Emotional Resilience
• Cultural Sensitivity
• Proactive, punctual and reliable.
• Positive, cheerful mentality and open to work attitude

About Al-Futtaim Malls
Al-Futtaim Malls provides development and asset management expertise, specializing in building retail-led super regional malls in prime locations across MENA and beyond. With a proven track record of creating both sustainable revenue growth and value enhancement for tenants, Al-Futtaim Malls delivers exceptional experiences and exciting shopping environments for customers.

Part of the Al-Futtaim Group, Al-Futtaim Malls leadership team brings more than 30 years of experience and a deep understanding and knowledge of the retail sector, both from a shopper’s point of view but as curators of space or landlords to other brands. The company has a directly managed portfolio including over 9 million sqft of retail space across four malls in the MENA region and two under development. Malls under the Al-Futtaim Malls portfolio include Dubai Festival City Mall and Festival Plaza in the UAE, Cairo Festival City Mall in Egypt, Doha Festival City in Qatar and Zenata Mall, Morocco.

Leveraging on the expertise of its parent company, Al-Futtaim Malls established PLEX Management Services offering a full array of services including asset management and development, leasing, and brand experience expertise to shopping mall landlords and retail organizations globally. Implementing global best practice and deploying Al-Futtaim Mall’s deep understanding of mall management and retail dynamics, PLEX promises to deliver continuous growth and long-term value for its partners.

For more information on Al-Futtaim Malls, please visit

Press Tab to Move to Skip to Content Link

Select how often (in days) to receive an alert:

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day

Overview of the role:

The Asset Manager will be responsible for managing the P&L of each project and provide direction for business plans, budgets forecasts, leases/sales analysis and pricing approvals, along with the Finance department, drive cash flow through the tenant mix, carrying out capital expenditure projects to enhance the assets and oversee rent reviews and entire leasing process, new and existing tenants.

Also to overlook the property management performance for all commercial assets under the management of AFGRE at Dubai Festival City. The coordination with internal and external departments, organisations and professional bodies.

What you will do:

• Develop and implement the Asset Management strategy to maximise and enhance the financial and operational performance of the Portfolio.
• Manage the full Profit and Loss statement of each project (residential and commercial)
• Develop strategic management plans including detailed budgets, quarterly forecasts, and Capex
• Determine in conjunction with the Residential Sales & Leasing teams the appropriate tenant mix, lease tenure and asset weighting for the portfolio with a strong focus on continuity of cash flow, diversification of asset specific risk, and long term value.
• Liaise with internal & external parties and service providers, through the Property Management team, regarding all aspects of property, asset and facility management. In particular maintenance responsibilities of service providers and obligations of utility companies.
• Monitor all property management financial transactions relative to the portfolio including contractual obligations, purchasing and procurement requests.
• Overlook the FM service level agreements and FM service contracts for the portfolio.
• Be updated of the real estate market activities trends and law to assess possible implications on tenancy, financial and physical aspects of the property portfolio
• Leasing of Commercial premises; both retail and office. Working with retained agents in Dubai to market the available space and conclude rental negotiations. Retention of tenants by successful renewal discussions.
• Assist the Finance Team to develop, manage and recover service charges for residential and commercial properties.
• Manage and direct the property managers allocated to the portfolio.

Required skills to be successful:

Job-Specific Skills:

• Knowledge of Computer Aided Facilities and Property Management systems
• Must have the full capability to read, analyse, and interpret financial reports, together with technical and legal documents in English language
• Ability to define problems, collect data, establish facts, and draw valid conclusions.
• Excellent people skills and experience in managing medium – large teams.
• Good business development and negotiation skills; wide real estate network an advantage.
• Good communication skills when working with multi-cultural colleagues and customers

What Equips you for the role:

Minimum Qualifications and Knowledge:

• Bachelor’s degree in Real Estate, Finance, Business Administration, or related field (Master’s preferred).
• Strong financial acumen, including budgeting, forecasting, and investment analysis.
• Proficiency in property management software (e.g., Yardi, MRI) and Microsoft Excel.
• 5+ years of experience in asset management or property management.
• Experience of working on a project and contributing with input through the design period

About Al-Futtaim Group Real Estate
The real estate development and operations arm of Al-Futtaim, Al-Futtaim Group Real Estate is responsible for a multi-billion-dollar portfolio across MENA. With high-quality residential, business, retail, tourism, educational and healthcare developments, the master developer caters to the diverse needs of cities and communities in the region. From origination, conception, development, sales, procurement and construction of mega-projects and the leasing, operation and management of these projects after completion, Al-Futtaim Group Real Estate (AFGRE) has been developing and managing owned landbanks, unlocking the economic potential of the region and contributing to future development for more than 40 years.
Our focus is to enable and invest in meaningful relationships to make our properties the best places to live and work, build additional products and services and enable partnerships to create true value to our customers throughout their entire experience with us.
AFGRE is responsible for master planning of all projects in its portfolio, including two large scale mixed use destinations: Dubai Festival City and Cairo Festival City.

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Select how often (in days) to receive an alert:

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day

Overview of the role:

To lead and manage the strategic and operational aspects of facilities management across the Dubai Festival City Residential and Commercial portfolio, ensuring optimal performance, compliance, and sustainability of assets.

This role ensures that all facilities are safe, compliant with regulations, and maintained to high standards, enhancing the comfort and satisfaction of residents and tenants while optimizing operational costs and asset longevity.

The Operations/Facilities Manager coordinates maintenance teams, contractors, and vendors, manages budgets, implements planned preventive maintenance programs and facilitates CAPEX projects to support the overall business objectives and sustain property value.

What you will do:

• Asset Management
• Strategic Facilities Management
• Hard and Soft Service Management
• Contract Management
• Supply Chain Management
• Capital projects
• Emergency and Crisis Management
• Reporting
• Sustainable Facility Management
• Team Management

Required skills to be successful:

Job-Specific Skills:

• Technical Knowledge of Hard & Soft Services
• Budgeting & Financial Management
• Maintenance Planning
• Health, Safety & Environmental (HSE) Compliance
• Project Management
• Sustainability Practices
• Audit & Quality Assurance
• Technology & Systems Proficiency
• Crisis & Emergency Response.
• Stakeholder Communication
• Leadership & Accountability
• Customer-Centric Approach.
• Problem Solving & Decision Making
• Communication & Influence
• Attention to Detail
• Adaptability & Resilience
• Strategic Thinking
• Ethical Conduct & Integrity

What Equips you for the role:

Minimum Qualifications, Certification and Knowledge:

• Bachelor’s Degree in Mechanical or Electrical Engineering.
• Master’s Degree in Business Management/Property or Facility Management
• Certified Member of IFMA/IWFM or MRICS.
• 10 years UAE experience in Facility Management

About Al-Futtaim Group Real Estate
The real estate development and operations arm of Al-Futtaim, Al-Futtaim Group Real Estate is responsible for a multi-billion-dollar portfolio across MENA. With high-quality residential, business, retail, tourism, educational and healthcare developments, the master developer caters to the diverse needs of cities and communities in the region. From origination, conception, development, sales, procurement and construction of mega-projects and the leasing, operation and management of these projects after completion, Al-Futtaim Group Real Estate (AFGRE) has been developing and managing owned landbanks, unlocking the economic potential of the region and contributing to future development for more than 40 years.
Our focus is to enable and invest in meaningful relationships to make our properties the best places to live and work, build additional products and services and enable partnerships to create true value to our customers throughout their entire experience with us.
AFGRE is responsible for master planning of all projects in its portfolio, including two large scale mixed use destinations: Dubai Festival City and Cairo Festival City.

Press Tab to Move to Skip to Content Link

Select how often (in days) to receive an alert:

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day

Overview of the role:

To provide exceptional front-line customer service that enhances the shopping experience for all visitors to the retail centre. The role involves welcoming guests, addressing inquiries and concerns, offering accurate information about the mall’s services, stores, and promotions, and ensuring that all customer interactions reflect the mall's commitment to service excellence. The customer service staff also supports daily operations by coordinating with internal teams and tenants, contributing to a safe, friendly, and customer-focused environment.

This role is responsible for delivering a high standard of customer service in a professional, courteous, and efficient manner, reflecting the company's commitment to excellence within the shopping centre industry. As the face of Dubai Festival City Mall, the Customer Service staff will handle all visitor inquiries and assistance with a friendly and solution-oriented approach. The role requires strict adherence to the Customer Service Guidelines and full compliance with all HR policies and procedures

What you will do:

Customer Service:

• Responsible for delivering exceptional customer service to all visitors, with sensitivity to cultural differences and an understanding of diverse customer expectations

Site Knowledge:

• Responsible for developing an in depth understanding of the retail centre to assist to any customer queries.

Mall Collaterals:

• Responsible for maintaining adequate stock of mall collaterals.

Resolution of Problem:

• Responsible for proactively resolving customer complaints/ issues within the delegated level of authority

Coordination:

• Coordinate with other departments within the mall, with respect to any issues relevant to these areas.
• Provide Gift Card and Business Service Support

Management Support:

• Provide support to the inter-departments at DFCM so as to provide management front line data to understand public opinion, gauge visitor experience or make business and marketing decisions.

Emergency Aid and Response Team Member:

• Provide basic level first aid services and emergency assistance to the customer.

Required skills to be successful:

Minimum Qualifications and Knowledge:

• Graduation in any degree.
• Fluent in English, preferably in Arabic or any other language would be an advantage.
• 2 years’ relevant customer service experience in a shopping Centre or hospitality background preference for front-desk.

What Equips you for the role:

Job-Specific Skills:

• Verbal and written communication
• Problem Solving and Complaint Handling
• Willing to work on weekends, official holidays and outside the official working hours.
• POS & Gift Card Handling
• Friendly, approachable, honest and trustworthy.
• Adaptation and Flexibility
• Emotional Resilience
• Cultural Sensitivity
• Proactive, punctual and reliable.
• Positive, cheerful mentality and open to work attitude

About Al-Futtaim Malls
Al-Futtaim Malls provides development and asset management expertise, specializing in building retail-led super regional malls in prime locations across MENA and beyond. With a proven track record of creating both sustainable revenue growth and value enhancement for tenants, Al-Futtaim Malls delivers exceptional experiences and exciting shopping environments for customers.

Part of the Al-Futtaim Group, Al-Futtaim Malls leadership team brings more than 30 years of experience and a deep understanding and knowledge of the retail sector, both from a shopper’s point of view but as curators of space or landlords to other brands. The company has a directly managed portfolio including over 9 million sqft of retail space across four malls in the MENA region and two under development. Malls under the Al-Futtaim Malls portfolio include Dubai Festival City Mall and Festival Plaza in the UAE, Cairo Festival City Mall in Egypt, Doha Festival City in Qatar and Zenata Mall, Morocco.

Leveraging on the expertise of its parent company, Al-Futtaim Malls established PLEX Management Services offering a full array of services including asset management and development, leasing, and brand experience expertise to shopping mall landlords and retail organizations globally. Implementing global best practice and deploying Al-Futtaim Mall’s deep understanding of mall management and retail dynamics, PLEX promises to deliver continuous growth and long-term value for its partners.

For more information on Al-Futtaim Malls, please visit

Press Tab to Move to Skip to Content Link

Select how often (in days) to receive an alert:

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day

Overview of the role:

To lead and manage the strategic and operational aspects of facilities management across the Dubai Festival City Residential and Commercial portfolio, ensuring optimal performance, compliance, and sustainability of assets.

This role ensures that all facilities are safe, compliant with regulations, and maintained to high standards, enhancing the comfort and satisfaction of residents and tenants while optimizing operational costs and asset longevity.

The Operations/Facilities Manager coordinates maintenance teams, contractors, and vendors, manages budgets, implements planned preventive maintenance programs and facilitates CAPEX projects to support the overall business objectives and sustain property value.

What you will do:

• Asset Management
• Strategic Facilities Management
• Hard and Soft Service Management
• Contract Management
• Supply Chain Management
• Capital projects
• Emergency and Crisis Management
• Reporting
• Sustainable Facility Management
• Team Management

Required skills to be successful:

Job-Specific Skills:

• Technical Knowledge of Hard & Soft Services
• Budgeting & Financial Management
• Maintenance Planning
• Health, Safety & Environmental (HSE) Compliance
• Project Management
• Sustainability Practices
• Audit & Quality Assurance
• Technology & Systems Proficiency
• Crisis & Emergency Response.
• Stakeholder Communication
• Leadership & Accountability
• Customer-Centric Approach.
• Problem Solving & Decision Making
• Communication & Influence
• Attention to Detail
• Adaptability & Resilience
• Strategic Thinking
• Ethical Conduct & Integrity

What Equips you for the role:

Minimum Qualifications, Certification and Knowledge:

• Bachelor’s Degree in Mechanical or Electrical Engineering.
• Master’s Degree in Business Management/Property or Facility Management
• Certified Member of IFMA/IWFM or MRICS.
• 10 years UAE experience in Facility Management

About Al-Futtaim Group Real Estate
The real estate development and operations arm of Al-Futtaim, Al-Futtaim Group Real Estate is responsible for a multi-billion-dollar portfolio across MENA. With high-quality residential, business, retail, tourism, educational and healthcare developments, the master developer caters to the diverse needs of cities and communities in the region. From origination, conception, development, sales, procurement and construction of mega-projects and the leasing, operation and management of these projects after completion, Al-Futtaim Group Real Estate (AFGRE) has been developing and managing owned landbanks, unlocking the economic potential of the region and contributing to future development for more than 40 years.
Our focus is to enable and invest in meaningful relationships to make our properties the best places to live and work, build additional products and services and enable partnerships to create true value to our customers throughout their entire experience with us.
AFGRE is responsible for master planning of all projects in its portfolio, including two large scale mixed use destinations: Dubai Festival City and Cairo Festival City.

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day

Overview of the role:

The Asset Manager will be responsible for managing the P&L of each project and provide direction for business plans, budgets forecasts, leases/sales analysis and pricing approvals, along with the Finance department, drive cash flow through the tenant mix, carrying out capital expenditure projects to enhance the assets and oversee rent reviews and entire leasing process, new and existing tenants.

Also to overlook the property management performance for all commercial assets under the management of AFGRE at Dubai Festival City. The coordination with internal and external departments, organisations and professional bodies.

What you will do:

• Develop and implement the Asset Management strategy to maximise and enhance the financial and operational performance of the Portfolio.
• Manage the full Profit and Loss statement of each project (residential and commercial)
• Develop strategic management plans including detailed budgets, quarterly forecasts, and Capex
• Determine in conjunction with the Residential Sales & Leasing teams the appropriate tenant mix, lease tenure and asset weighting for the portfolio with a strong focus on continuity of cash flow, diversification of asset specific risk, and long term value.
• Liaise with internal & external parties and service providers, through the Property Management team, regarding all aspects of property, asset and facility management.
• In particular maintenance responsibilities of service providers and obligations of utility companies.
• Monitor all property management financial transactions relative to the portfolio including contractual obligations, purchasing and procurement requests.
• Overlook the FM service level agreements and FM service contracts for the portfolio.
• Be updated of the real estate market activities trends and law to assess possible implications on tenancy, financial and physical aspects of the property portfolio
• Leasing of Commercial premises; both retail and office. Working with retained agents in Dubai to market the available space and conclude rental negotiations. Retention of tenants by successful renewal discussions.
• Assist the Finance Team to develop, manage and recover service charges for residential and commercial properties.
• Manage and direct the property managers allocated to the portfolio.

Required skills to be successful:

Job-Specific Skills:

• Knowledge of Computer Aided Facilities and Property Management systems
• Must have the full capability to read, analyse, and interpret financial reports, together with technical and legal documents in English language
• Ability to define problems, collect data, establish facts, and draw valid conclusions.
• Excellent people skills and experience in managing medium – large teams.
• Good business development and negotiation skills; wide real estate network an advantage.
• Good communication skills when working with multi-cultural colleagues and customers
• Computer literacy - Word, Excel, PowerPoint.

What Equips you for the role:

Minimum Qualifications and Knowledge:

• Bachelor’s degree in Real Estate, Finance, Business Administration, or related field (Master’s preferred).
• Strong financial acumen, including budgeting, forecasting, and investment analysis.
• Proficiency in property management software (e.g., Yardi, MRI) and Microsoft Excel.

Minimum Experience:

• 5+ years of experience in asset management or property management.
• Experience of working on a project and contributing with input through the design period

About Al-Futtaim Group Real Estate

The real estate development and operations arm of Al-Futtaim, Al-Futtaim Group Real Estate is responsible for a multi-billion-dollar portfolio across MENA. With high-quality residential, business, retail, tourism, educational and healthcare developments, the master developer caters to the diverse needs of cities and communities in the region. From origination, conception, development, sales, procurement and construction of mega-projects and the leasing, operation and management of these projects after completion, Al-Futtaim Group Real Estate (AFGRE) has been developing and managing owned landbanks, unlocking the economic potential of the region and contributing to future development for more than 40 years.

Our focus is to enable and invest in meaningful relationships to make our properties the best places to live and work, build additional products and services and enable partnerships to create true value to our customers throughout their entire experience with us.

AFGRE is responsible for master planning of all projects in its portfolio, including two large scale mixed use destinations: Dubai Festival City and Cairo Festival City.

For further information, and to apply, please visit our website via the “Apply” button below.

Press Tab to Move to Skip to Content Link

Select how often (in days) to receive an alert:

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day

Overview of the role:

The Asset Manager will be responsible for managing the P&L of each project and provide direction for business plans, budgets forecasts, leases/sales analysis and pricing approvals, along with the Finance department, drive cash flow through the tenant mix, carrying out capital expenditure projects to enhance the assets and oversee rent reviews and entire leasing process, new and existing tenants.

Also to overlook the property management performance for all commercial assets under the management of AFGRE at Dubai Festival City. The coordination with internal and external departments, organisations and professional bodies.

What you will do:

• Develop and implement the Asset Management strategy to maximise and enhance the financial and operational performance of the Portfolio.
• Manage the full Profit and Loss statement of each project (residential and commercial)
• Develop strategic management plans including detailed budgets, quarterly forecasts, and Capex
• Determine in conjunction with the Residential Sales & Leasing teams the appropriate tenant mix, lease tenure and asset weighting for the portfolio with a strong focus on continuity of cash flow, diversification of asset specific risk, and long term value.
• Liaise with internal & external parties and service providers, through the Property Management team, regarding all aspects of property, asset and facility management. In particular maintenance responsibilities of service providers and obligations of utility companies.
• Monitor all property management financial transactions relative to the portfolio including contractual obligations, purchasing and procurement requests.
• Overlook the FM service level agreements and FM service contracts for the portfolio.
• Be updated of the real estate market activities trends and law to assess possible implications on tenancy, financial and physical aspects of the property portfolio
• Leasing of Commercial premises; both retail and office. Working with retained agents in Dubai to market the available space and conclude rental negotiations. Retention of tenants by successful renewal discussions.
• Assist the Finance Team to develop, manage and recover service charges for residential and commercial properties.
• Manage and direct the property managers allocated to the portfolio.

Required skills to be successful:

Job-Specific Skills:

• Knowledge of Computer Aided Facilities and Property Management systems
• Must have the full capability to read, analyse, and interpret financial reports, together with technical and legal documents in English language
• Ability to define problems, collect data, establish facts, and draw valid conclusions.
• Excellent people skills and experience in managing medium – large teams.
• Good business development and negotiation skills; wide real estate network an advantage.
• Good communication skills when working with multi-cultural colleagues and customers

What Equips you for the role:

Minimum Qualifications and Knowledge:

• Bachelor’s degree in Real Estate, Finance, Business Administration, or related field (Master’s preferred).
• Strong financial acumen, including budgeting, forecasting, and investment analysis.
• Proficiency in property management software (e.g., Yardi, MRI) and Microsoft Excel.
• 5+ years of experience in asset management or property management.
• Experience of working on a project and contributing with input through the design period

About Al-Futtaim Group Real Estate
The real estate development and operations arm of Al-Futtaim, Al-Futtaim Group Real Estate is responsible for a multi-billion-dollar portfolio across MENA. With high-quality residential, business, retail, tourism, educational and healthcare developments, the master developer caters to the diverse needs of cities and communities in the region. From origination, conception, development, sales, procurement and construction of mega-projects and the leasing, operation and management of these projects after completion, Al-Futtaim Group Real Estate (AFGRE) has been developing and managing owned landbanks, unlocking the economic potential of the region and contributing to future development for more than 40 years.
Our focus is to enable and invest in meaningful relationships to make our properties the best places to live and work, build additional products and services and enable partnerships to create true value to our customers throughout their entire experience with us.
AFGRE is responsible for master planning of all projects in its portfolio, including two large scale mixed use destinations: Dubai Festival City and Cairo Festival City.

Press Tab to Move to Skip to Content Link

Select how often (in days) to receive an alert:

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day

Overview of the role:

To ensure accuracy and integrity of the company's financial records. Responsible for a wide range of accounting - payable functions, including reporting, account reconciliations, journal entries, and trend analysis. To work closely with the finance team and across departments to provide support and ensure the smooth and efficient operation.

What you will do:

Customers

To provide support to internal customers: Malls business team in relation to financial reporting of expenses, through effective communication in order to meet the business needs and contribute to improving current processes

Center point of contact for Business on all expense related matters. Approving all PR's in Ariba prior to approval of Finance Manager.

Key Responsibilities:

Responsible for complete accounting cycle for Malls. (Expense, Monthly Closing Accruals & Reporting).

Ensure PO's are addressed in system on a monthly basis against completed works & services. Cumulative monthly provision to be reviewed and calculated on monthly basis.

Evaluation of various expense requests in terms of justification for the expenses, budget availability etc., verification of LPO’s, coding and posting of approved expenses as per budget in respective GL Accounts, cost centres and ensure approval as per DOA for Opex & Capex.

Ensure approved payments are released as per agreed payment terms and all supporting documents are in compliance with Company’s Policies & Procedures and approved as per DOA, including timely settlement for Intercompany payments.

Liaise with FP&A team and provide the cash flow inputs for weekly and monthly forecasts.

Ensure timely and accurate accounting for all operating expenses (Opex) and capital expenditures (Capex) and provide detailed schedules to the Financial Planning & Analysis (FP&A) team to aid in budgeting and forecasting.

Prepare expense trackers and reports at the end of each month for submission to the FP&A team for review and dashboard reporting preparation.

Ensure Balance sheet reconciliation is conducted on a quarterly basis with detailed schedule for all expense related items for Finance Manager’s review.

Ensure that all recoverable expenses are accurately and promptly recorded in coordination with both the Accounts Receivable team and the business team.

Ensuring all payments are reviewed before getting released and providing confirmation to signatories and reviewing cashflow impact.

Providing support to FP&A for preparing schedules (Utilities, Capex, Expenses etc.) and co-ordinating with external auditor.

Coordinating with Bank for necessary DOA updates like signatories, access, preparing Memos and liaise with Owner for necessary approvals.

Required skills to be successful:

Good interpersonal skills, adaptive, self-motivated, organisational skills, ability to manage stress.

Excellent communication and interpersonal skills are essential

Ability to drive continuous improvement adopting best practice

Strong analytical and problem-solving skills

What Equips you for the role:

Minimum Qualifications and Knowledge:

Bachelor’s degree in finance, accounting or a related field

Advanced knowledge of ERP Financial Software is necessary; SAP expertise will be preferred.

3-5 years of relevant experience working in Business finance; Real estate experience will be preferred.

Job-Specific Skills:

Proficiency in MS Office (Word/ Excel/ PowerPoint);

Extensive knowledge of Financial package SAP (preferred) and/or other ERP

Ability to communicate firmly and clearly with Vendors

Ability to develop strong relationships

Must be assertive; able to deal with stakeholders at all levels

Ability to accurately book financial data and identify trends

Ability to interpret and apply accounting standards

Ability to identify and resolve accounting discrepancies

The real estate development and operations arm of Al-Futtaim, Al-Futtaim Group Real Estate is responsible for a multi-billion-dollar portfolio across MENA. With high-quality residential, business, retail, tourism, educational and healthcare developments, the master developer caters to the diverse needs of cities and communities in the region. From origination, conception, development, sales, procurement and construction of mega-projects and the leasing, operation and management of these projects after completion, Al-Futtaim Group Real Estate (AFGRE) has been developing and managing owned landbanks, unlocking the economic potential of the region and contributing to future development for more than 40 years.
Our focus is to enable and invest in meaningful relationships to make our properties the best places to live and work, build additional products and services and enable partnerships to create true value to our customers throughout their entire experience with us.
AFGRE is responsible for master planning of all projects in its portfolio, including two large scale mixed use destinations: Dubai Festival City and Cairo Festival City.

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Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day

Overview of the role:

To lead and manage the strategic and operational aspects of facilities management across the Dubai Festival City Residential and Commercial portfolio, ensuring optimal performance, compliance, and sustainability of assets.

This role ensures that all facilities are safe, compliant with regulations, and maintained to high standards, enhancing the comfort and satisfaction of residents and tenants while optimizing operational costs and asset longevity.

The Operations/Facilities Manager coordinates maintenance teams, contractors, and vendors, manages budgets, implements planned preventive maintenance programs and facilitates CAPEX projects to support the overall business objectives and sustain property value.

What you will do:

• Asset Management
• Strategic Facilities Management
• Hard and Soft Service Management
• Contract Management
• Supply Chain Management
• Capital projects
• Emergency and Crisis Management
• Reporting
• Sustainable Facility Management
• Team Management

Required skills to be successful:

Job-Specific Skills:

• Technical Knowledge of Hard & Soft Services
• Budgeting & Financial Management
• Maintenance Planning
• Health, Safety & Environmental (HSE) Compliance
• Project Management
• Sustainability Practices
• Audit & Quality Assurance
• Technology & Systems Proficiency
• Crisis & Emergency Response.
• Stakeholder Communication
• Leadership & Accountability
• Customer-Centric Approach.
• Problem Solving & Decision Making
• Communication & Influence
• Attention to Detail
• Adaptability & Resilience
• Strategic Thinking
• Ethical Conduct & Integrity

What Equips you for the role:

Minimum Qualifications, Certification and Knowledge:

• Bachelor’s Degree in Mechanical or Electrical Engineering.
• Master’s Degree in Business Management/Property or Facility Management
• Certified Member of IFMA/IWFM or MRICS.
• 10 years UAE experience in Facility Management

About Al-Futtaim Group Real Estate
The real estate development and operations arm of Al-Futtaim, Al-Futtaim Group Real Estate is responsible for a multi-billion-dollar portfolio across MENA. With high-quality residential, business, retail, tourism, educational and healthcare developments, the master developer caters to the diverse needs of cities and communities in the region. From origination, conception, development, sales, procurement and construction of mega-projects and the leasing, operation and management of these projects after completion, Al-Futtaim Group Real Estate (AFGRE) has been developing and managing owned landbanks, unlocking the economic potential of the region and contributing to future development for more than 40 years.
Our focus is to enable and invest in meaningful relationships to make our properties the best places to live and work, build additional products and services and enable partnerships to create true value to our customers throughout their entire experience with us.
AFGRE is responsible for master planning of all projects in its portfolio, including two large scale mixed use destinations: Dubai Festival City and Cairo Festival City.