What Jobs are available for Excellence Manager in the United Arab Emirates?

Senior Regional Sales Excellence Manager - Dubai, AE

Location: Dubai, AE

At Arla, we do more than make some of the world’s favorite dairy products. We make healthy, tasty, delicious, mornings worth getting up for, and family dinners unforgettable. Puck®, Three Cows®, Lurpak®, and Castello® make us a vital part of modern life in over 100 countries. With 1,200 employees in the Middle East and Africa and 19,000 globally, every one of us plays an important role in building our €15bn turnover and our position as one of the largest dairy companies in the world.

We’re seeking a Senior Regional Sales Excellence Manager to elevate commercial performance across our diverse markets and channels. This role is pivotal in enhancing sales capabilities, streamlining strategic processes, and driving operational excellence across multiple channels including Modern trade, traditional trade and distributor management.

The successful candidate will foster high-impact partnerships, and champion scalable sales execution by capturing and codifying best practices and create a centre of sales excellence for both global and local markets. This position aligns closely with Arla’s strategic goals and offers a unique opportunity to shape the future of sales in the region.

• Build sales capabilities end-to-end: design and deliver targeted training (e.g., negotiation, customer management), embed on-the-job coaching, and align with HR on talent priorities.
• Standardize ways of working: develop sales guidelines, SOPs, and unified KPIs/benchmarks (incl. AGS scoring) to enable consistent execution and performance tracking across markets and channels.
• Elevate channel excellence: define channel strategies and frameworks, upskill heads of channel, and partner with distributors to optimize route-to-market and in-store execution.
• Drive sales strategy and process optimization: create scalable sales frameworks, tools, and metrics to improve efficiency and effectiveness across Modern Trade, Traditional Trade, and distributor-led models.
• Enable technology and analytics: champion adoption of sales platforms and data solutions; partner with IT/digital to deploy tools that automate workflows and improve real-time decision-making.
• Lead the Sales Excellence engine: capture and codify best practices, run structured rollout and reapplication across MENA and global interfaces, and act as the knowledge hub connecting MENA with INT/EU stakeholders.

• Education: Bachelor’s degree in Business Administration, Marketing, or a related field; MBA is a plus
• 10+ years of progressive experience in FMCG sales, with at least 5 years in a leadership role focused on sales excellence /commercial excellence. MENA experience would be highly desirable.
• Proven track record of success in managing and optimizing sales processes in a multi-channel/multi-market environment.
• Experience in developing and implementing training and capability-building programs.
• Excellent analytical and problem-solving skills with the ability to translate data into actionable insights.
• Strong decision maker who is able to combine an analytical approach and tight vision with decisive action

At Arla, we are committed to professional development and promoting from within. You will join a positive, collaborative culture and a market leader with household-favorite brands, contributing to sustainable practices that benefit our customers, farmers, and the planet.

If you want to be part of a dynamic team and help shape the future of dairy, seize this exciting opportunity! Closing date for this position will be Friday 7th November 2025.

Arla is a global leader in the dairy industry, committed to producing high-quality products while championing sustainability and innovation. We are passionate about people and our planet, striving to unleash the full potential in each of us. Our goal is to make healthy dairy nutrition and good food habits accessible to all. Join us at Arla Foods and become part of a worldwide cooperative dedicated to making a significant impact on the planet and steering the dairy industry towards a sustainable future.

We are devoted to creating a workplace where everyone feels valued and empowered to bring their authentic selves to work. Diversity and collaboration are key to our success, propelling us to new heights in the dairy industry.

Dynamic organisation dedicated to driving innovation and excellence internally and externally. They are currently undergoing a transformation, while helping other entities with their evolution, which will leave a lasting and positive impact.

• Design and lead corporate performance management frameworks.
• Ensure strategic alignment across departments and initiatives.
• Collaborate with senior government stakeholders to drive performance outcomes.
• Monitor KPIs and deliver actionable insights to executive leadership.
• Oversee performance reporting and continuous improvement efforts.
• Benchmark performance against global best practices.
• Support strategic planning and policy development through performance data.

• UAE National with a minimum of 10 years' relevant professional experience.
• Proven expertise in Corporate Performance Management.
• Strong stakeholder management skills, particularly with senior government figures.
• Background in government, semi-government, or consulting environments.
• Consulting experience is desirable.

Job Type: Contract

Duration: 6 Months

Job Location: Dubai (Onsite)

• 10+ years of progressive experience in IT, with at least 3–5 years in platform governance, IT operations, or Application lifecycle management

• Experience managing enterprise-scale IT platforms or application portfolios

• Experience in managing platform modernization and automation initiatives.

• Experience working with Financial , e-commerce system will have preference

• ITIL 4/ COBIT ,/CRISC certifications will have preference.

• Strong understanding of IT governance , platform lifecycle management, and operational excellence

• Proficiency in stakeholder engagement , cross-functional coordination , and audit facilitation

• Analytical mindset with the ability to define KPIs , track metrics, and identify improvement areas

• Knowledge of compliance standards , data privacy and governance

• Familiarity with platform inventory and application rationalization

• Strong reporting and documentation skills

• Ability to track ROI , and identify cost optimization opportunities

Location: UAE

Posted On: 21 Feb, 2025

Type: Permanent

Job Category: Liabilities Banking

To provide a timely, efficient and personalized service to a select group of HNW customers with the aim of increasing the size of the portfolio, in terms of customers and deposits, and to generate fee income through the sale of other products offered by the Bank.

KEY ACCOUNTABILITIES:

1. Client Induction: Profiles existing HNW clients in order to identify their banking requirements and thus introduce clients to appropriate new products and services.
2. Relationship Identification: Identifies and establishes new relationships, consistent with the Bank’s retail objectives, so that SIB market share is maximized.
3. Relationship Building: To maintain regular contacts with Excellence Banking customers either through telephone calls or personal visits. Achieves and maintains monthly and yearly deposits sales targets, follows up achievements and takes corrective action whenever needed to keep sales targets achievements on track.
4. Cross-sell other SIB Products and Services to Excellence Banking customers.
5. Negotiation: Negotiates with customers to deliver the most favorable financial terms possible for the Bank while maintaining competitiveness within the market.
6. Product/Service Communication: Maintains ongoing dialogue with customers to ensure that they are aware of all SIB products/services relevant to their situation and credit analysis. Provides “One Stop” banking service to the customers of Excellence Banking ensuring timely and efficient execution of customers’ requests.
7. Benchmark SIB product/service features and performance against those of local competitors so that SIB product/service developers are aware of market trends and can design products/services that are competitive and in line with HNW customer expectations.
8. Ensure adherence to Bank processes & policies and report deviation to immediate supervisor/manager. Paying attention to all audit observations.
9. Consumer Protection: Ensure compliance with consumer protection standards including treating customers fairly, providing accurate information about products or services, responding promptly and courteously to inquiries, complaints, and feedback, protecting customer data, identifying and reporting any suspicious or fraudulent activities, continuously improving customer service and keeping abreast of regulatory expectations and SIB Conduct Risk Framework and associated procedures.

Technical Skills:

• Broad knowledge of all SIB products and services.
• Broad knowledge of investor risk theory so that appropriate new product/service recommendations are made to clients.
• Thorough knowledge of banking marketing principles and techniques.
• Good local banking market understanding and awareness of competitor products and services.
• Excellent presentation and negotiation skills.
• Good knowledge and understanding of banking rules, regulations and compliance requirements and sound knowledge of Islamic Banking principles.

Qualifications, Experiences & Technical Skills:

Minimum Qualifications: University Degree/ Diploma in Business studies, Finance or Banking.

Minimum Experience: Minimum 5-7 years’ experience.

Language Skills: Strong in both oral and written Arabic & English.

Other Skills:

• Strong interpersonal skills and communication.
• Deep knowledge and understanding of banking rules, regulations and compliance requirements.
• Team leadership skills.
• Knowledge of banking operations and control procedures.
• Sound knowledge of Islamic Banking principles.

Email address *

Sharjah Islamic Bank (SIB) started servicing the society in 1975, providing banking services to individuals and companies. An Amiri decree, released by His Highness Dr. Sheikh Sultan Bin Mohamed Al Qassimi the member of the Supreme Council & Ruler of Sharjah, was issued to launch & green-light the bank expedition. The bank was originally founded as National Bank of Sharjah and was the first bank to convert to Islamic Banking in 2002.

The revolution from commercial banking to Islamic banking was a significant shift for the bank. Not only were specialized products & services modulated for customers, the bank's entire organization was converted to comply with Islamic regulations. Now, SIB offers customers a broad range of Sharia'a compliant retail, corporate & investment services through extensive UAE networks.

An email confirmation link has been sent to your mentioned email ID, please click on the link to complete the form & activate your profile.

Posted On: 08 May, 2025

Type: Excellence Banking

Job Category: Excellence Banking

Job Purpose:

The Proposition Manager for the Excellence Segment will support the Head of Excellence Banking to differentiate SIB services and create unique value propositions that attract and retain high-value clients. This will be achieved by analyzing evolving needs and developing and refining SIB product offerings.

Key Accountabilities:

1. Enhance and strengthen the excellence proposition through product development and marketing campaigns: Collaborate with product and marketing teams to develop innovative solutions tailored to Excellence Banking clients, and create sales-driven campaigns to boost RM productivity, encourage cross-selling, and increase market share for the Excellence Segment.
2. Conduct thorough market research to understand emerging trends and customer needs.
3. Support the Head of Excellence Banking in strategic planning to position SIB products and services effectively in the market.
4. Work closely with Relationship Managers to gather client feedback and ensure their needs are met.
5. Improve the profitability of Excellence Banking and achieve financial targets.
6. Elevate customer experience by digitizing services and touchpoints, such as onboarding journeys and product journeys.

Qualifications, Experience & Skills:

• Bachelor’s degree in Business Administration, Finance, or related field.
• Proven managerial experience within the banking industry, preferably in priority or wealth management segments.
• Excellent communication and interpersonal skills.
• Deep knowledge of banking products, services, and regulations.
• Strong problem-solving abilities.
• Proficiency in MS Office tools.
• Minimum of 7 years of experience in Priority and Excellence banking.

Application Instructions:

Please submit your application via email. An email confirmation will be sent to your provided address; click the link to complete your profile.

Founded in 1975, SIB has been serving society with banking services for individuals and companies. Established by an Amiri decree issued by His Highness Dr. Sheikh Sultan Bin Mohamed Al Qassimi, the bank was originally known as the National Bank of Sharjah and became the first bank to convert to Islamic Banking in 2002.

The transition from commercial to Islamic banking was a significant milestone, involving the development of specialized Sharia-compliant products and services, and organizational transformation to adhere to Islamic regulations. Today, SIB offers a broad range of retail, corporate, and investment services across the UAE through its extensive network.

An email confirmation link has been sent to your provided email address. Please click the link to complete your application and activate your profile.

To develop, implement, and maintain a framework for capital projects excellence within the PMO, ensuring the consistent application of best practices, processes, and tools to optimize project delivery, enhance efficiency, and maximize value across the company's capital project portfolio.

• Perform class of facility assessments to ensure appropriate project categorization and effective risk management.
• Conduct project definition rating index (PDRI) sessions to assess project scope and readiness at various stages.
• Generate and analyze post study reports to capture lessons learned and enhance future project planning.
• Develop and review post project reports to evaluate project performance against objectives and identify opportunities for improvement.
• Prepare and analyze post investment reports to assess financial performance and strategic alignment of completed projects.
• Identify and implement capital optimization solutions to improve project efficiency and reduce costs.

Minimum qualifications:

• Bachelor's degree in engineering, project management, or a related field

Minimum experience:

• Over 10 years of experience managing capital projects in the mining, petrochemical, or oil and gas industries
• At least 3 years in a leadership role focused on project excellence, PMO, or project governance

Company high-performance competencies:

• Leadership
• Achievement drive
• Communication
• Developing others
• Teamwork & collaboration
• Analytical thinking
• Strong leadership capabilities, preferably in a multicultural environment
• Task- and outcome-oriented approach
• Excellent teamwork and interpersonal skills

Skills:

• In-depth knowledge of project management frameworks
• Strong analytical, problem-solving, and strategic thinking skills
• Proven leadership, change management, and stakeholder engagement abilities
• Ability to manage multiple priorities and foster cross-functional collaboration

Requisition ID 4157 -Posted - Operations - Job Location (country) (1) - Job Location (region) (1)

OIA Global provides customers with an unparalleled suite of scalable and flexible supply chain solutions. Supported by 1,300 forward-thinking employees, we specialize in 3PL, 4PL, sustainability, technology, contract logistics, packaging design and optimization, and raw materials management. Since 1988, we have grown into a $1.3 billion company with a presence in 26 countries and industry expertise in fashion and apparel, consumer goods, healthcare, energy, and industrials. OIA Global is privately held by LDI, Ltd.

Summary: 4PL Operational Excellence Supervisor

The 4PL Operational Excellence Supervisor will ensure the 4PL Excellence Coordinators & Specialists optimise execution of carrier and/or freight forwarder contracts by organising the best means of transporting goods using all modes of rail, road, air and sea as required. The role will oversee and organise the whole operational execution of the 4PL processes according to the Service Requirements of the Customer to include Booking, Documentation, Track and Trace and Data Integrity.

Duties and Responsibilities:

• Operations:
  • Booking: oversee the whole booking process from preparation, pre-DGD (Dangerous Goods Declaration), booking sent and accepted, driver details, pickup and final DGD
  • Documentation: oversee customs declaration, ISF (Import Security Filing), VGM (Verified Gross Mass), Shipping Instruction, Draft Bill of Lading and documents sent to the carrier
  • Data Integrity – complete daily checks on data accuracy in all shipments.
  • Ensure that our technology platform is used to create/maintain highly efficient processes.
  • Actively engage with our Quality Management System to ensure compliance with Industry leading standards, such as AEO and ISO
  • Ensure that successful supplier relationships are in place.
  • Ensure all jobs are completed in accordance with the companies operating procedures.
  • Keep a clean workflow by timely executing all tasks and updating all shipments.
  • Obtain, check and prepare documentation to meet customs and compliance with overseas countries’ regulations and fiscal regimes.
  • Maintain visibility and control through all phases of the process.
  • Manage complete customs formalities and/or sub-contracting services
  • Enter full job details into Cargowise.
  • Ensure data input processing in 4PL Dashboard and 4PL systems in use.
  • Assign tasks to the team members in a logical and efficient manner.
  • Assign emails and tickets to the team members in a logical and efficient manner.
  • Monitor and ensure optimal execution of all back-office activities by the team.
  • Deal with escalations when needed
• Team Relationships
  • Identify areas of improvement within the team, and discuss action plan with Manager
  • Coach, develop and motivate the team on operational tasks, ensuring they have the knowledge to complete their duties
  • Promote a learning and development culture
  • Assist with the recruitment of new operations staff within your team where required, including onboarding and offboarding processes
• Communication
  • Ensure continued communication within the Customer Success Team and actively assist in the smooth running of the Department and the Company.
  • Report and communicate any issues to your Manager as they arise.
  • Perform other duties as reasonably requested by your Manager.

Required Skills and Abilities:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Excellent interpersonal skills with a high-touch customer service approach.
• Excellent oral and written communication skills.
• Project management skills with the ability to handle multiple high-level projects at once.
• Knowledge of MS Office with emphasis on Excel and Outlook.
• Detail orientation and strong ability to prioritize in a fast-paced environment.
• Excellent reasoning, negotiation and listening skills.
• Ability to function autonomously and use good judgment in a diverse, global environment.
• Ability to adapt to changing environments and maintain positive relationships with a variety of people and customers in a cross-cultural environment.

Education and Experience:

• At least two years’ of leadership experience in freight forwarding or logistics
• Experience working with Cargowise or similar software preferred.
• Previous experience with operations and/or account management experience in the international supply chain, logistics, and transportation projects.

Physical Requirements:

• Prolonged periods of sitting at a desk and working on a computer.
• The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

OIA Global is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability. We offer an exciting and growth-oriented work environment, and OIA employees enjoy competitive salaries and excellent benefits.

Who we are:

GMG is a global well-being company retailing, distributing, and manufacturing a portfolio of leading international and home-grown brands across sport, everyday goods, health and beauty, properties, and logistics sectors. Under the ownership and management of the Baker family for over 45 years, GMG is a valued partner of choice for the world's most successful and respected brands in the well-being sector. Working across the Middle East, North Africa, and Asia, GMG has introduced more than 120 brands across 12 countries. These include notable home-grown brands such as Sun & Sand Sports, Dropkick, Supercare Pharmacy, Farm Fresh, Klassic, and international brands like Nike, Columbia, Converse, Timberland, Vans, Mama Sita's, and McCain.

What you'll be doing:

The BPI Assistant Manager for Process, Policies, and Internal Controls will be instrumental in supporting the design, implementation, and monitoring of efficient processes, policies, and internal controls throughout the organization. The ideal candidate will possess strong expertise in process optimization, compliance, and risk management, with a proven ability to collaborate effectively across business units within GMG. This role requires a highly motivated individual and a change leader who is passionate about driving digital transformation and enhancing operational efficiency while ensuring policy compliance and mitigating risks.

Core Responsibilities:

1. Process Improvement and Optimization:
   • Assist in identifying, evaluating, and implementing process improvements to increase efficiency, reduce costs, and enhance service quality.
   • Collaborate with cross-functional teams to map and streamline workflows, ensuring optimal use of resources and compliance with internal standards.
   • Conduct process assessments and audits to identify areas for improvement and recommend solutions to enhance productivity and mitigate risks.
2. Policy Development and Implementation:
   • Assist in drafting, reviewing, and updating company policies and procedures to ensure compliance with regulatory requirements, industry standards, and organizational goals.
   • Ensure that policies are consistently applied across departments, and support teams in understanding and adhering to company policies.
   • Provide guidance to departments regarding policy interpretation and implementation.
3. Internal Controls:
   • Support the design, implementation, and maintenance of internal control frameworks to safeguard company assets, ensure financial integrity, and prevent fraud or errors.
   • Conduct regular assessments of internal controls, identifying weaknesses or gaps, and work with relevant teams to develop corrective action plans.
   • Monitor compliance with established internal controls and provide recommendations for improvements as needed.
4. Audit and Risk Support:
   • Assist in coordinating internal audits to ensure compliance with financial, operational, and regulatory standards.
   • Help prepare audit documentation and respond to audit inquiries in a timely manner.
   • Monitor and report on audit findings and assist with the implementation of corrective actions.
5. Training and Awareness:
   • Conduct training sessions for staff on process improvements, policies, and internal controls to promote a culture of compliance and efficiency.
   • Provide ongoing support and clarification to departments regarding process and policy changes.
6. Reporting and Documentation:
   • Prepare and present regular reports on process performance, policy compliance, and internal control assessments to senior management.
   • Maintain accurate records of policies, procedures, and control documentation to ensure traceability and accountability.

Functional/Technical Competencies:

• Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint) and experience with process mapping tools or ERP systems (e.g., SAP) is a plus.
• Understanding of regulatory requirements, industry standards, and best practices related to internal controls and process management.
• Must have Business Process Re-engineering experience in Retail, Pharma Manufacturing, and/or FMCG sectors.
• Prefer hands-on process optimization experience in relevant Business Units / functions.
• Implementation of Automation / RPA techniques.

Educational Qualification:

• Bachelor’s degree in business administration, Finance, Accounting, or a related field.
• Relevant certifications (e.g., CPA, CIA, CISA, Six Sigma Green/Black belt) are a plus.

Why Join GMG?

At GMG, we're dedicated to nurturing a vibrant, inclusive, and engaging work environment that promotes growth, innovation, and well-being. Join us in our mission to inspire victories that make the world better – for our team, our consumers, and our communities.

If you're seeking a challenging role where you can make a significant impact, we'd love to hear from you. Apply today to become a part of our journey.

What we offer:

• An opportunity to become part of diverse teams with international exposure
• Comprehensive family medical insurance
• Family residency sponsorship and flight allowances
• Up to 30% discount in our premium retail sports brand stores
• Up to 20% discount in our pharmacy chain