264 Excellence Manager jobs in the United Arab Emirates

The Operations Manager is responsible for overseeing the daily operations of a mortgage brokerage company, ensuring efficiency, compliance, and exceptional service delivery.

This role requires a detail-oriented and strategic thinker who can manage multiple tasks, streamline processes, and lead a team to achieve operational excellence.

• Manage and supervise daily operations, ensuring all processes run smoothly and efficiently.
• Implement and maintain operational policies and procedures to enhance productivity and compliance.
• Monitor and analyze operational performance, identifying areas for improvement.

• Lead, mentor, and develop a team of operational and sales professionals, fostering a positive and collaborative work environment.
• Conduct regular performance reviews and provide constructive feedback to team members.
• Facilitate ongoing training and professional development opportunities for staff.

• Ensure all operations comply with industry regulations, company policies, and best practices.
• Stay updated on regulatory changes and implement necessary adjustments to maintain compliance.
• Oversee risk management strategies, identifying and mitigating potential risks.

• Work closely with the sales and quality assurance teams to ensure a seamless client experience.
• Address and resolve client issues and concerns promptly and professionally.
• Maintain strong relationships with clients, bankers, and other stakeholders.

• Prepare cases with the support of quality assurance team and review them, updating the pipeline. Complicated cases will be handled extra.
• Submit weekly/monthly reports on case statuses to management.
• Monitor property valuation cases and propose solutions if valuations are lower than expected.
• Keep track of MOU and Final Offer Letter expiry dates from banks.

• Bachelor's degree in Business Administration, Finance, or a related field (MBA preferred).
• Minimum 5 years of experience in operations management, with experience in mortgage or financial services being essential.
• Strong knowledge of mortgage industry regulations and best practices.
• Excellent leadership, communication, and interpersonal skills.
• Proficiency in operational software and tools.
• Strong analytical and problem-solving abilities.
• Detail-oriented with a focus on accuracy and compliance.
• Ability to work in a fast-paced environment and manage multiple priorities.

Are you looking for a challenging role in logistics?

A Logistics Executive position has arisen at our esteemed organization.

• Full Time
• Dubai

• Plan, organize, and coordinate logistics operations to ensure timely deliveries
• Liaise with clients, suppliers, and transport providers to arrange shipments and schedules
• Monitor inventory levels, warehouse activities, and stock movement
• Ensure compliance with local regulations, safety standards, and company policies
• Prepare and maintain accurate documentation for shipments and deliveries
• Track orders and shipments, providing regular updates to clients and management
• Resolve any logistics-related issues or delays efficiently
• Work closely with other departments to streamline operational workflows
• Maintain cost efficiency while ensuring quality service standards
  

• Bachelor's degree in Logistics, Supply Chain Management, or related field
• Minimum 2 years of experience in logistics or supply chain operations
• Strong knowledge of freight handling, warehousing, and transportation processes
• Excellent organizational and time management skills
• Proficient in MS Office and logistics management software
• Strong problem-solving abilities and communication skills

• Entry level

• Full-time

• Management and Manufacturing
• Freight and Package Transportation

Referrals increase your chances of interviewing at our organization by 2x

Get notified about new logistics jobs in Dubai, United Arab Emirates.

Job Title: Operational Excellence Manager

Location: Dubai, United Arab Emirates

The opportunity to drive quality and continuous improvement in our Middle East & Africa operations is now available. As a key member of our organization, you will play a crucial role in overseeing the Quality and CI function , ensuring it aligns with business objectives and directives.

Your Responsibilities:

1. Develop and implement an effective Hub MEA Quality and CI strategy , incorporating governance and assurance of quality and continuous improvement within our team at the center for the Green Transformation.
2. Serve as an advocate for the customer by representing their voice throughout the value chain, fostering a culture of customer-centricity.
3. Manage the Quality Management System and coordinate the ongoing improvement of our business processes.
4. Be accountable for maintaining and securing required certifications across all units within scope.
5. Establish process performance indicators and ensure robust internal controls are in place to verify that processes continue to meet customer and stakeholder requirements.
6. Analyze process performance indicators continuously and take actions to address situations where process performance deviates from expectations, effectively managing deviations to closure.
7. Resolve high-profile customer non-conformities, protect and strengthen customer trust by addressing feedback through corrective and preventive actions.
8. Act as a role model and change agent for the behavior required to support a Quality Culture , influencing senior managers and peers to ensure correct thinking and decision making in support of quality strategies.
9. Deploy and implement the Continuous Improvement Framework , supporting prioritization and execution of a portfolio of improvement projects aimed at enhancing quality operational performance and customer satisfaction.

We are seeking a dynamic professional to serve as a Customer Success Manager for our expanding operations in the Middle East.

The ideal candidate will have a proven track record of assisting customers through implementation and growth, while managing a portfolio of existing customers. This role will also involve collaborating with our Sales team to pre-sales scope and explain the value of our Customer Experience team.

This CSM role will be responsible for driving successful adoption and retention of all Crunchtime products within their portfolio of customers.

• Drive successful adoption and retention of all Crunchtime products within your portfolio of customers.
• Assist our Implementation team and help project manage implementation projects to guide our customers outcomes.
• Become an expert on Crunchtimes platforms so that you can provide credible guidance on how best to apply the tool to their specific operational processes and business challenges.
• Using a consultative approach help customers optimize product value by teaching them how to leverage new or unused features.
• Manage the ongoing customer relationship to encourage growth expansion and loyalty.
• Identify new opportunities to expand Crunchtime to support additional work processes or departments within the customers business.
• Track and close renewal business.
• Advocate for customers internally by collaborating with our Product team to translate customer feedback into product requirements.
• Prime the pump for customer case studies quotes and testimonials by identifying advocates and sharing great stories with our Marketing team.

About this Role:

As a seasoned professional in fund distribution and investment management, you will take on the challenge of leading our office operations to drive success and compliance in these critical areas.

Your key responsibilities will include overseeing all office operations, ensuring effective implementation of policies and regulations, managing key projects, and providing strategic leadership to support business objectives.

Collaborating with finance and accounting teams, you will develop and manage budgets for office expenses, projects, and initiatives related to fund distribution and investment management. You will also be responsible for monitoring expenditures and reconciling budget variances.

Serving as a primary point of contact for internal and external stakeholders, including clients, partners, regulators, and vendors, you will foster positive relationships and ensure effective communication to support business objectives.

This role requires a high level of analytical and problem-solving skills, with attention to detail and accuracy. You will be expected to work collaboratively across departments to drive operational excellence and contribute to the organization's overall success.

Key Responsibilities:

• Develop and implement expansion strategies for the firm in the MENA Region, aligning with the group's goals and objectives.
• Ensure all fund distribution and investment management activities comply with applicable regulations, industry standards, and internal policies.
• Conduct market research and analysis to create detailed business plans on commercial opportunities.
• Analyze the effects of long-term growth initiatives, planning, new strategies, and regulatory actions.
• Manage resource allocation, workflow, and operational procedures for optimal performance and compliance.
• Implement, improve, and enforce policies and procedures to increase financial and operational effectiveness.
• Provide insights and recommendations to senior management regarding market developments.
• Establish both short-term results and long-term strategy for the MENA Region.
• Guide sales, marketing, and business development teams to achieve revenue targets.
• Ensure adherence to applicable regulatory requirements of relevant jurisdictions.
• Perform duties with due skill, professional care, and diligence.
• Coordinate with regulatory bodies and ensure timely and accurate reporting and documentation.
• Work with the finance team to develop a solid cash flow projection and reporting mechanism.
• Evaluate the firm's financial, operational, sales, and marketing structures to plan for continual improvements and increased operating efficiencies.
• Mentor and interact with staff members at all levels to foster growth and encourage development.
• Set performance objectives and conduct regular evaluations to ensure team effectiveness.

Role Summary:

A Front Office Supervisor plays a crucial role in managing daily operations and ensuring exceptional guest experiences at leading hospitality companies.

Key Responsibilities:

• Supervise reception staff to ensure efficient check-in and check-out procedures
• Support team members in handling guest requests and inquiries
• Maintain high standards of customer service and quality assurance
• Maximize room occupancy through upselling techniques and promote hotel services and facilities
• Ensure team members are trained and equipped to deliver exceptional guest experiences

Requirements:

• Previous experience in a customer-focused industry
• Desire to progress within the hospitality sector
• Positive attitude, good communication skills, and excellent grooming standards
• Ability to work independently and as part of a team
• Competent level of IT proficiency

About Working for Hospitality Companies:

Leading hospitality companies are dedicated to providing exceptional guest experiences across their brands. Our vision is to fill the earth with the light and warmth of hospitality, uniting our Team Members to create remarkable experiences around the world every day.

We are seeking a strategic operations leader to oversee the optimization of our business processes. The Business Operations Director will be responsible for developing and implementing operational strategies aligned with company objectives and vision.

Key responsibilities include overseeing daily operations to ensure optimal performance and organizational efficiency, collaborating with department heads to streamline processes and improve productivity, monitoring and analyzing key performance indicators to identify areas for improvement, managing operational budgets, leading and mentoring a team of operations staff, ensuring compliance with industry regulations and standards, conducting regular assessments to identify operational risks and implementing mitigation strategies, developing and maintaining effective relationships with vendors, stakeholders, and strategic partners, preparing reports and presenting findings to senior management, and facilitating effective communication across departments to support operational objectives.

To succeed in this role, you will need strong leadership skills, analytical skills, excellent communication skills, and a proven track record of driving continuous improvement and operational efficiencies. A Bachelor's degree in Business Administration, Management, or a related field, and a minimum of five years of experience in a similar operations management role, are also required.

This is a mid-level full-time position based in Dubai, United Arab Emirates. If you have the skills and experience needed to drive operational excellence, please apply.

Role Summary

As a seasoned Lean professional, you will be responsible for driving the operating system of our organization, creating the foundation for teams to run daily operations with rigor and efficiency. Your primary goal is to accelerate the development of a Lean mindset across the organization by implementing and sustaining standard work and daily management, and by coaching on problem-solving.

You will work closely with cross-functional teams and play an active role in shaping and delivering effective and efficient Operating Reviews. With a focus on accelerating business growth through operational excellence, you will identify areas for improvement and develop strategies to drive continuous improvement.

Our ideal candidate has substantial experience in a functional role (preferably in FP&A, supply chain/commercial operations, services) with a proven track record of successful lean transformations in a commercial/operations environment.

• Standard Work Development
• Identify gaps in standard work and coach teams to address these gaps.
• Ensure all aspects of standard work are addressed, including resource allocation, takt time, and balancing.
• Daily Management System (DM)
• Facilitate deployment of DM at gemba with a strong focus on leading KPIs and to-the-point visual management.
• Coach stand-up participants to make DM a team sport, focused on delivering outcomes and problem-solving.
• Problem Solving
• Foster a culture of problem-solving and continuous improvement throughout the organization.
• Inspire gemba practitioners and leadership to coach and guide the broader organization towards better problem-solving.
• Operating Reviews
• Minimize the amount of work that goes into preparing Operating Reviews.
• Leverage operational work already existing and coach participants to focus on what matters.
• Help setup the agenda and synchronize teams to increase ROI.
• Lean Practitioners
• Engage, inspire, and coach a broader bench of talented practitioners to further disseminate Lean across the organization.

• Education
• Bachelor's degree in business, Engineering, Operations Management, or a related field.
• Experience
• Substantial experience in a functional role (preferably in FP&A, supply chain/commercial operations, services) with a proven track record of successful lean transformations in a commercial/operations environment.
• Qualities
• Outstanding customer focus and demonstrated commitment to understanding and exceeding customer expectations.
• Lean mindset and ability to apply it effectively in various contexts.
• Business simplification skills to de-complexify processes and operations.
• Stakeholder management skills to engage, influence, and collaborate with diverse stakeholders.

We offer a comprehensive total rewards package designed to unlock your ambition and give you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you'd expect from a global organization with strength and scale, and you'll be surrounded by career opportunities in a culture that fosters care, collaboration, and support.

We're committed to being an inclusive and diverse organization where every voice makes a difference and every difference builds a healthier world. We value humility, transparency, delivery, and ownership – always with unyielding integrity.

This pivotal position is responsible for driving operational excellence across multiple functions, including production, supply chain, sales, commercial, quality, and R&D. The goal is to ensure synergy, efficiency, and sustainable growth across the organization.

Key Responsibilities:

• Operational Leadership : Lead and drive operational performance across all business functions and locations.
• Sales & Commercial Alignment : Partner with commercial and sales teams to align operational strategies with market and customer demands.
• Supply Chain & Logistics : Manage end-to-end supply chain functions including procurement, inventory, logistics, and distribution.
• Strategic Planning & Execution : Translate high-level business strategies into actionable operational plans.
• People Leadership & Culture : Build, mentor, and lead high-performing cross-functional teams across regions.
• Compliance & Risk Management : Ensure all operations adhere to regulatory, environmental, and industry standards.

Requirements:

• Bachelor's degree in Business, Engineering, Operations Management, or a related field. MBA preferred.
• 20 years of progressive leadership experience in operational roles, preferably in multi-site manufacturing.
• Proven track record in leading cross-functional teams and delivering business transformation.
• Strong strategic planning, commercial acumen, and execution capabilities.
• Excellent leadership, stakeholder engagement, and communication skills.
• Proficiency in ERP systems and data-driven performance management.