26 Exceptional Service jobs in the United Arab Emirates

Exceptional Service Leader

We are seeking an experienced and motivated individual to lead our Room Service team, ensuring seamless delivery of high-quality service and exceeding guest expectations.

The primary role of a Guest Relations Agent is to provide exceptional levels of service to guests.

To succeed in this position, you will need to possess excellent communication skills, a passion for delivering high-quality service, and the ability to multitask while maintaining a positive attitude.

You will be responsible for welcoming guests, coordinating room assignments, ensuring that all assigned rooms meet the highest standards.

This role requires strong conflict resolution skills, cash handling experience, and the ability to work effectively with other team members.

• Previous experience in a similar role
• Calm, efficient, and organized with great attention to detail
• Excellent personal presentation and communication skills
• Able to multitask while maintaining a positive attitude when working with guests

This opportunity allows individuals to join the Front Office Team and make a real difference in the lives of our guests.

We are seeking a dynamic and results-driven leader to oversee the end-to-end delivery of services to clients. This role requires exceptional leadership, strategic thinking, and excellent communication skills.

• Key Responsibilities:
• • Oversight of service delivery to ensure timely and quality results that meet customer expectations and Service Level Agreements (SLAs).
  • Management of the entire service lifecycle, from design to implementation, ensuring alignment with customer needs and business goals.
  • Alignment of service delivery with operational capabilities and strategic objectives to drive growth and success.
• Customer Relationship Management:
• • Development and maintenance of strong, long-term relationships with key clients and stakeholders as the primary point of contact for escalations and service-related issues.
  • Regular engagement with clients to understand their business needs, challenges, and opportunities, offering proactive solutions and value-added services.
  • Leadership of customer reviews, service improvement plans, and satisfaction surveys to ensure client needs are met and continuously improve service delivery.
• Team Leadership and Development:
• • Leadership, mentoring, and development of cross-functional teams responsible for service delivery, promoting high levels of performance, accountability, and collaboration.
  • Fostering a culture of continuous improvement within the team, encouraging best practices, knowledge sharing, and skill enhancement.
  • Providing training and coaching to team members to enhance their skills, capabilities, and career development.
• Performance Monitoring and Reporting:
• • Tracking, analyzing, and reporting on service delivery performance metrics to identify areas for improvement and implement corrective actions as needed.
  • Use of key performance indicators (KPIs) and other metrics to measure service success, operational efficiency, and customer satisfaction.
  • Preparation of regular service reports for senior management, including progress on service delivery, incidents, and improvement initiatives.
• Process Improvement:
• • Identification and implementation of continuous improvement initiatives within service delivery operations to optimize workflows, increase operational efficiency, and improve service delivery standards.
  • Collaboration with internal teams to streamline processes and improve service delivery, ensuring alignment with customer needs and business objectives.
  • Leadership of problem-solving initiatives for escalated service issues, ensuring root cause analysis and resolution.
• Risk and Issue Management:
• • Identification of potential service delivery risks and implementation of risk mitigation strategies to minimize service disruptions.
  • Management and resolution of complex service delivery issues, coordinating with internal teams and customers as necessary.
  • Ensurance that all service delivery activities comply with legal, regulatory, and industry standards.

We are seeking a Junior Service Manager to join our dynamic team. The successful candidate will be responsible for ensuring exceptional service standards across the entire restaurant, in line with our high standards.

The role involves overseeing the guest experience, coordinating the floor team during service, and supporting the development of the team. Key responsibilities include guaranteeing outstanding service, overseeing the guest experience, leading service operations, supporting and developing the team, upholding hygiene and presentation, being the operational link, and knowing the offer inside-out.

This is an excellent opportunity for a motivated and passionate individual to develop their skills and contribute to the success of our restaurant.

To be successful in this role, you will need to possess strong communication and leadership skills, as well as the ability to work effectively under pressure. You should have a passion for delivering exceptional customer service and a commitment to maintaining high standards.

Specifically, we are looking for individuals who can:

• Guarantee outstanding service by supporting the Floor Manager in ensuring excellence, speed, and consistency across the entire restaurant
• Oversee the guest experience by ensuring warm, attentive, and personalized service for all guests
• Lead service operations by coordinating the floor team during service, anticipating needs, solving challenges, and ensuring smooth communication between front and back of house
• Support and develop the team by guiding waiters, runners, and hosts during shifts, providing feedback and motivation to keep standards high
• Uphold hygiene & presentation by making sure every area of the dining room is spotless, organized, and ready to impress at all times
• Be the operational link by monitoring stock for service equipment and uniforms, ensuring floor set-up, and assisting with any last-minute adjustments
• Know the offer inside-out by mastering our menu and wine list to assist both guests and the team with confident recommendations

We offer a competitive salary and benefits package, including a guaranteed service charge and tips. We also provide a meal prepared with love by our team before each service, plus a 15% discount in all restaurants of the group. In addition, we offer plenty of opportunities for professional growth, national and international mobility, and much more.

Big Mamma Group is a company that promotes equal opportunities. Qualified candidates will be considered for employment regardless of ethnicity, political or religious beliefs, gender identity, sexual orientation, physical ability, age, or any other characteristic protected by law.

Service Expert Position

We are seeking a skilled professional to join our team as a Service Expert. In this role, you will have the opportunity to work with discerning travelers and luminaries in the art of service.

The ideal candidate will possess excellent communication skills, be able to work efficiently in a fast-paced environment, and demonstrate a commitment to providing outstanding service to our guests.

Key Responsibilities:

• Serve guest needs by assisting with food and beverages from kitchen or bar and completing guest requests.
• Deliver food from kitchen to the guest ensuring accuracy and timeliness.
• Assist in clearing, cleaning, and set-up of tables, chairs, linens, china, glass, and silver for service in an unobtrusive manner; greet guests according to established standards to ensure superior service.
• Anticipate guest needs, ascertain satisfaction, and respond urgently and appropriately to guest concerns and requests.
• Work harmoniously and professionally with co-workers and supervisors.

Preferred Qualifications

• Education: High school diploma or G.E.D. equivalent.
• Related Work Experience: Less than 1 year related work experience.

Job Opportunity:

We are seeking an exceptional Service Professional to join our team at a luxurious beachfront resort in Dubai. As a member of our service staff, you will be responsible for delivering top-notch service to our guests.

About the Role:

This is an exciting opportunity to work in a fast-paced environment where no two days are ever the same. As a Food and Beverage Service Staff Member , you will be responsible for:

• Familiarizing yourself with our extensive menu offerings and making recommendations to guests.
• Preparing the dining area for service, including setting tables, stocking condiments, and ensuring a clean and welcoming atmosphere.
• Taking orders from guests, upselling where possible, and utilizing our point-of-sale system to efficiently process transactions.
• Providing exceptional customer service by being attentive to guests' needs, responding promptly to requests, and resolving any issues that may arise.
• Maintaining a high level of knowledge about our menu items, ingredients, and preparation methods to effectively answer guest questions and make recommendations.
• Clearing tables and removing dirty dishes to the dish area, maintaining a clean and organized workspace.
• Participating in opening and closing duties as assigned, ensuring a seamless transition between shifts.
• Becoming familiar with special requests from guests and adapting to meet their unique needs.
• Maintaining the highest standards of personal appearance and grooming at all times, adhering to our brand's minimum standards and exceeding expectations.

About Us:

We offer a dynamic and supportive work environment, opportunities for career growth and development, and a comprehensive benefits package. If you are passionate about delivering exceptional service and have a strong commitment to excellence, we encourage you to apply for this exciting opportunity.

Supervise and Deliver Exceptional Guest Experiences

We are seeking a seasoned Food & Beverage Supervisor to lead a team of service staff in delivering exceptional guest experiences.

1. Lead a team of service staff to deliver exceptional guest experiences.
2. Supervise the service staff team to ensure that standards are met consistently.
3. Provide attentive and professional service to guests.

• Proven experience as a Food & Beverage Supervisor or similar role.
• Strong leadership and communication skills.
• Ability to work well under pressure and meet deadlines.
• Excellent customer service skills.

• A dynamic and fast-paced work environment.

Join our team of dedicated professionals who are passionate about delivering exceptional guest experiences. We offer a dynamic and fast-paced work environment, opportunities for career growth and development, and a competitive salary and benefits package.

Our team is seeking a dynamic and customer-focused professional who can deliver exceptional service experiences and provide innovative solutions to our guests.

The ideal candidate will be responsible for ensuring maximum guest satisfaction on the Executive Floor, including rooms and lounge, by providing personalized service and maintaining a high profile in the day-to-day operations.

Key responsibilities include:

• Supervising employees with good knowledge of all systems and procedures applicable on the Executive Floor
• Managing activities related to the Executive Floor, including rooms and lounge
• Providing high-level customer service and maintaining a high profile in the daily operations
• Staying up-to-date with hotel information and local services, including operating hours, promotions, events, attractions, and allied information
• Monitoring executive floor personnel to ensure maximum guest satisfaction through personal recognition and prompt cordial attention from arrival through departure
• Reviewing arrival lists for all arrivals and VIPs to check room allocations, amenities, and special requests

To succeed in this role, you will need excellent communication skills, a strong sense of hospitality, and the ability to work well under pressure. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service experiences, we encourage you to apply.

As a Captain of the Executive Floor, you will play a critical role in ensuring that our guests have an unforgettable experience. You will be responsible for managing a team of professionals who will work together to deliver exceptional service and create memorable experiences for our guests.

This is a fantastic opportunity to join a dynamic team and develop your skills and career in the hospitality industry. As a Captain of the Executive Floor, you will receive comprehensive training and support to help you succeed in this role.

You will also have access to a range of benefits, including competitive salary and bonuses, opportunities for career advancement, and a positive and supportive work environment.

To be considered for this role, you will need:

• Excellent communication and interpersonal skills
• A strong sense of hospitality and customer focus
• Ability to work well under pressure and manage multiple tasks simultaneously
• Good knowledge of hotel operations and procedures
• Ability to stay up-to-date with hotel information and local services

We are seeking a highly skilled and motivated individual to join our Food and Beverage Team as an Attendant at Banquets and Special Events.

As a member of this team, you will be responsible for assisting the waiter in delivering an exceptional standard of service to our guests.

With a focus on attention to detail and a passion for providing outstanding customer experiences, you will play a vital role in ensuring that every event is truly unforgettable.

Whether it's a wedding, corporate gala or private celebration, you will be part of a talented team dedicated to making every moment special.

Our ideal candidate will have 1-2 years of experience in a similar role with a proven track record of working in an international luxury hotel environment.